A Presentation on Interpersonal Skills].pdf

A Presentation on Interpersonal Skills].pdf

1. SOFTSKILLS 2

2. @ copyright TeamLease Services Ltd 2018 2
•Definition of Interpersonal Skill
•Communication Skills
• Ability to Create rapport with Others
• Effective Conflict Resolution
• Negotiation Skills
• Personal Stress Management
• Persuasion Skills
• Team Building Skills
• Strategic Thinking
• Creative Problem Solving



Table of Contents

3. @ copyright TeamLease Services Ltd 2018 3


Interpersonal Skills
Soft Skills or people skills
the way we interact with other people

Hard Skills or occupational skills
Our ability to perform certain types of activities at
work

4. @ copyright TeamLease Services Ltd 2018 4

•Listen Well
•Speak Well
•Read Well
•Write Well

5. @ copyright TeamLease Services Ltd 2018 5
•55% Body language
•38% Words
•7% Tone of voice
BODY LANGUAGE

6. @ copyright TeamLease Services Ltd 2018 6
EXAMPLES OF BODY LANGUAGE
• Nail biting
• playing with the finger ring
• Sweating
• Having butterflies in the stomach

7. @ copyright TeamLease Services Ltd 2018 7
Method of Using the BODY LANGUAGE Effectively
• Controlling Emotions
• Open Stance
• Arms by the side
• Open hands

8. @ copyright TeamLease Services Ltd 2018 8
Method of Using the BODY LANGUAGE Effectively
• Controlling Emotions
• Open Stance
• Arms by the side
• Open hands

9. @ copyright TeamLease Services Ltd 2018 9
Body Language for Effective Communication
GOOD POSTURE
• Sitting
• Standing

10. @ copyright TeamLease Services Ltd 2018 10
Body Language for Effective Communication
GOOD POSTURE
• While conversing
• Relaxed behaviour

11. @ copyright TeamLease Services Ltd 2018 11
Body Language for Effective Communication
RELAXED BEHAVIOUR
• Smile
• Soft Eyes

12. @ copyright TeamLease Services Ltd 2018 12
RAPPORT
Connecting with others

13. @ copyright TeamLease Services Ltd 2018 13
3 Cs of Rapport Building
• Connecting
• Commonality
• Clues

14. @ copyright TeamLease Services Ltd 2018 14
HOW TO CREATE
Rapport
 Appearance
Good communication
Find common ground
Create shared experiences
Be empathic
Mirror and match mannerisms and speech

15. @ copyright TeamLease Services Ltd 2018 15

16. @ copyright TeamLease Services Ltd 2018 16
Conflict Resolution
Effective ways to resolve
 Establish boundaries at
workplace
 Know your tolerance
level
 Tackle breaches in a
constructive way

17. @ copyright TeamLease Services Ltd 2018 17

18. @ copyright TeamLease Services Ltd 2018 18
Support other members of the team
Proactive communication
 Respect others
Become goal-oriented
Respect the rules & regulations set by team leader
Take complete accountability of the work assigned
Handle conflict positively and resolve it immediately
Ways to Tackle Conflicts
At Workplace

19. @ copyright TeamLease Services Ltd 2018 19

20. @ copyright TeamLease Services Ltd 2018 20
Negotiations
At Workplace
“Negotiation is about getting the best possible deal in the best possible way.”

21. @ copyright TeamLease Services Ltd 2018 21
Ways to Negotiate
Establish your objectives
Establish other party’s objectives
Frame negotiation as a joint search for a
solution
Identify areas of agreement
Trouble shoot disagreements: bargain &
seek alternative solutions, introduce
trade offs
Agreement and close: summarise and
ensure acceptance

22. @ copyright TeamLease Services Ltd 2018 22
PERSONAL
STRESS
MANAGEMENT

23. @ copyright TeamLease Services Ltd 2018 23
Ways to reduce STRESS
 Identify the work stress
 Shorten your scheduled meetings
 Stop Procrastinating
 Get Organized
 Always be on time
 Cut out negative people
 Simplify the work
 Give back & help others
 Take mini breaks

24. @ copyright TeamLease Services Ltd 2018 24
Persuasive Skills

25. @ copyright TeamLease Services Ltd 2018 25
Eye contact
Confident handshake
Effective gestures
Dress the part
Authoritative posture and presence
Initiating interactions
Appropriate voice
Giving your full attention
Respect the other person’s body language cues
Non-verbal And Para-verbal Cues:
Conveying Confidence And Power

26. @ copyright TeamLease Services Ltd 2018 26
Improving Influencing Skills
Credibility
 Positive tone
 Clarity in presentation
 Assertive
Communication
 Connect with the other
person

27. @ copyright TeamLease Services Ltd 2018 27

Team-Building Skills

28. @ copyright TeamLease Services Ltd 2018 28

How does a Team work better?
 Commitment
 Defined roles &
responsibilities
 Effective decision
systems
 Good personal
relationships

29. @ copyright TeamLease Services Ltd 2018 29
STRATEGIC THINKING

30. @ copyright TeamLease Services Ltd 2018 30

31. @ copyright TeamLease Services Ltd 2018 31

CREATIVE PROBLEM-SOLVING

32. @ copyright TeamLease Services Ltd 2018 32

33. “Soft skills get little respect but they will
make or break your career”
33