A short corporate guide to Simplyhealth

We have updated our brochure for large employers, to include the latest products and information.

1. A short corporate
guide to Simplyhealth
HEALTH CASH PLANS
HEALTH INSURAN
C
E
DENTAL PLANSSELF FUNDED HEALTH PLANS

2. 20,000
businesses choose us as their healthcare
provider. Over 200 of these have
more than 1,000 employees
We’re experts in providing access to
quality healthcare
First impressions are important. You may already have a good idea of the type
of company we are, and have a thorough understanding of the health plans we
provide. Here are some things that you might not know about Simplyhealth:
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Laing and Buisson Health Cover UK Market Report 2012
ten years
We’re pleased to say that our corporate
clients stay with us for ten years, on
average
We have always followed mutual
values, so do not have shareholders. Our
profits are reinvested into the business for
the good of our customers and donated to
health related charities
We rebranded to Simplyhealth in 2009, but
have been around for 140 years. You may
have known us in the past as HSA, LHF,
BCWA, Remedi, Medisure or HealthSure.
We recently purchased Denplan and
Groupama and as it stands today, we
cover nearly four million people with
health plans; more than any other
company in our sector
Our corporate clients include:
AstraZeneca
British Airways
The Co-operative
John Lewis
Partnership
PwC
Royal Mail
Tesco
William Hill
We’ve specialised in self funded health
plans for 25 years and are now one of the
UK’s largest providers, managing
£85 million of claims expenditure
in 2012. In fact, we are the experts’
choice, and manage the employee
healthcare schemes for most of the UK’s
private hospital groups
We’re the UK’s biggest health cash
plan provider
1
, and are experts in
providing private medical insurance and self
funded health plans
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3. Whatever the size of your business
we have a health plan to fit
We have a wide range of health plans for you to choose from, and we’ll work with
you to tailor a plan that suits your workforce and business objectives.
Self funded health plans
A bespoke healthcare solution that puts you
in control of what is covered. A self funded
arrangement means you only pay for claims
incurred, not an annual premium. It’s cost and tax
efficient.
Private medical insurance
A range of comprehensive and cost effective
cover to help your employees at times of ill health.
Health cash plans
Ideal for your entire workforce and can be
company paid or employee paid. It provides
money back towards everyday healthcare, such
as dental appointments and eye tests.
Dental plans
Allow employees to claim
money back on their
dental costs by offering a
company paid or employee
paid plan arranged by Denplan.
Bespoke plans
You don’t have to settle for an ‘off the shelf’
solution. We can provide a bespoke cash plan
if your company is looking to pay for more than
1,000 employees, and develop a unique private
medical insurance solution for more than 500
employees. We’ll manage the cost of your private
medical cover and ensure your employees receive
suitable care.
Accident plans
A company paid or employee paid plan that
protects against the financial impact of a serious
accident.
Early intervention service
Provides rapid access to private treatment,
without the need to purchase private medical
insurance or health cash plans. We have helped
some clients reduce their absence by as much as
20%.
Partnerships
Offering our health plans to your customer base
could add value to your product offering.
Simplyhealth Independent Living
Mobility and independent living aids to help fulfil
your employer duty of care needs.
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4. You can expect world class personal
customer service
At Simplyhealth we can be bothered, which means we’re committed to delivering
exceptional personal customer service at all times.
Our vision is to inspire people towards better health. Here’s how we show our clients that we can be
bothered.
Partnership philosophy
We specialise in healthcare, which gives us a
unique perspective so we can work with you to
offer a solution that’s tailored to your needs and
budget. We won’t push one particular plan but
instead take the time to understand what’s right
for your business so you can make an informed
choice.
Better health
Inspiring people towards better health is at the
heart of our business. Our plans can offer support
with issues in the workplace such as stress,
back pain and absence management. We’ll even
come in to explain how our plans work to your
employees, so they can make the most of them.
Personal service
The Institute of Customer Service recognises that
our customer services team is world class, and
we have achieved its sought after ServiceMark
accreditation.
We try to avoid automated telephone systems, so
when your employees call during opening hours
they’ll speak to a person in one of our UK call
centres.
For complex private medical insurance claims
your employees will have one contact to help
them through diagnosis and treatment. We can
also arrange all of their appointments for them.
ServiceMark™ accredited
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5. Simplyhealth Managing Care
When it comes to private health, Simplyhealth aims to provide the right care at
the right time for the right cost. We deliver this in three ways: through innovation,
our expertise and our commitment to world class customer care. These
principles ensure that our suppliers deliver quality care for your employees and
cost effective outcomes for you. We don’t lose sight of the patient as an individual
and we respect and value you as our partner.
Right care
Right care isn’t just about hospitals and treatment,
it’s also about ensuring your employees get
appropriate care for their illness. Helping people
towards better health is at the heart of our
business and ingrained in our company ethos.
Right time
Right care at the right time gives you and your
employees peace of mind when you need us
most. You can be confident that your employees
will be seen quickly and cared for in a way that
makes the most of your healthcare budget.
Right cost
Managing care is also about managing costs.
Simplyhealth reduces unnecessary healthcare
costs through our astute negotiation, challenging
costs and managing and engaging with providers.

Speak to your key account manager for more
information about Simplyhealth Managing
Care and our evidence to show how it works.
Simplyhealth
managing care
Right care, right time,
right cost
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6. Our key account managers
We only employ experienced key account
managers to help you decide what type of plan
your business needs, and the most effective
ways to implement it. Our key account managers
go through a rigorous recruitment and training
programme and are experienced in large scale
implementation. Their consultative approach will
ensure your plan runs efficiently and smoothly.
Our team are highly experienced in developing
internal communications strategies that meet your
business requirements and help you to make the
most of your plan.
In most cases, your key account manager will
be appointed following your initial contact with
Simplyhealth. They will be with you throughout
the implementation of the plan and on an ongoing
basis so you can be confident that we will deliver
what we promise.
If you’d prefer your employees to pay for their
health cash plans, we have one of the largest
worksite teams in the UK who will visit them at
work.
Our awards
We have won many awards for health plans and
customer service. In 2012, Simplyhealth was
named Best Health Care Insurance Provider at
the Personal Finance Awards, while Denplan won
the title of Best Dental Plan Provider at the Health
Insurance Awards, both for the third year running.
The 2013 UK Customer Satisfaction Awards
also saw Simplyhealth scoop the Customer
Commitment Award and Denplan the Quality
Service Award.
The type of company we are
We can trace our history back to the first hospital
savings schemes that helped communities to
keep their hospitals and access the medical care
they needed.
We have always focused on healthcare so
our customers can rely on us for specialist
knowledge.
Throughout our 140 years, we’ve never strayed
from our mutual values. Our mission is to help
more people feel better, which means we put our
customers, clients and communities first.
Each year we donate at least £1 million to
health related charities and local causes close
to our office locations in Andover, Bristol, Leeds,
Manchester and Winchester.
In a world where so many people can’t be
bothered, we’re proud to be the healthcare
company that can.
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7. Don’t take our word for it
Here’s what our customers have to say
Client: Tesco PLC
Plan: Corporate voluntary cash plan
Client since: Over ten years
“
Simplyhealth provides us with a tailor
made cash plan for all levels of Tesco employees,
helping with everyday healthcare costs for both
themselves and their families.
This remains one of our most popular voluntary
benefits.
The support and regular contact I receive from
our account manager is second to none and the
management reports and marketing material are
both simple and self explanatory.
The team are always willing to explore alternative
ways of working within the Tesco framework to
offer the best voluntary healthcare options for our
employees.
It is a pleasure to work with Simplyhealth.„
Louise Casey
UK & ROI Benefits Manager, Tesco PLC
Client: Syngenta
Plan: Self funded health plan
Client since: 2000
“
We have an excellent relationship with our
account management team at Simplyhealth and
they’ve always been proactive and very hands
on. They’ve reported back on how employees
are using the plan and analysed trends which has
really helped our HR strategy.
Now we have a plan that we can control, adapt
and monitor which means we can always keep
costs in check, saving us in excess of £100,000
per year. We know which benefits our employees
are using and we’re more in tune with the impact
and value they have.
We want to recruit and retain talented employees,
so our health plan is a great way of showing why
Syngenta is such a great place to work.„
Nick Cansfield
Head of UK Operations, Syngenta
Client: William Hill
Plan: Self funded health plan
Client since: 1985
“
We decided to offer a bespoke self funded
health plan in 1985 to provide our employees
with a cost efficient healthcare benefit with real
value. During that time we have built a very good
relationship with our administrator at Simplyhealth,
and our account manager June, who has really
got to know the profile of our business. She
keeps us up to date with any new healthcare
developments and constantly reviews the plan to
ensure that it fits with our requirements. Although
the healthcare benefit is not something you ever
want to have to use, it gives our employees
peace of mind and a sense of relief to know that
they have it. Those that have used the plan have
received great service and have always spoken
to friendly and knowledgeable people. The most
important thing is that Simplyhealth makes things
easy for them.„
Marcella Meechan
Head of Group HR, William Hill
Client: Yorkshire Building Society
Plan: Company paid cash plan
Client since: 2012
“
Having reviewed our total rewards
package, we removed a benefit that was no
longer useful to our employees. With the budget
we saved, we have implemented a health cash
plan with Simplyhealth. A health cash plan
supports our strategy to help employees take
care of their health and their health costs. We
chose Simplyhealth because of their reputation,
their ability to reach all of our employees across
our 285 sites and their expertise in large scale
implementation and communication. Our tailor
made cash plan has been well received by
employees, and the support we receive from our
account manager and the rest of the Simplyhealth
team is unrivalled. When Simplyhealth say that
they adopt a partnership philosophy, I’m pleased
to say that they really do.„
Simon Wall
HR Business Partner, Yorkshire Building Society
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8. We’re here to help your employees and your business
For more information about Simplyhealth, please visit:
www.simplyhealth.co.uk/business
Call 0800 980 7433
Email [email protected]
Follow us on Twitter:
@simplyhealthUK
Find us on LinkedIn:
www.linkedin.com/company/simplyhealth
Watch our videos on YouTube:
www.youtube.com/user/simplyhealthUK
Get involved on our blog:
www.simplyhealth.co.uk/blog/businesses
1205031-EMP-LCB-0411
Private health insurance Health cash plans Dental plans Self funded health plans
www.simplyhealth.co.uk/socialmedia
Simplyhealth is a trading name of Simplyhealth Access, which is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and Prudential Regulation Authority. Simplyhealth Access is registered
and incorporated in England and Wales, registered no. 183035. Registered office, Hambleden House, Waterloo Court,
Andover, Hampshire, SP10 1LQ. Your calls may be recorded and monitored for training and quality assurance purposes.