A_ slide _about_ Consumer_____rights.ppt

A slide about consumer rights grade 10

1. Consumer Rights and
Responsibilities

2. We've gotten to the point where everybody's
got a right and nobody's got a responsibility. -
Newton Minow

3. Safety
Right to safety
–Products must not endanger consumers’
lives or health
Responsibility to use products safely
–Consumers are responsible for following
directions for proper use and maintenance of
products.

4. What do we expect from flip flops?

5. Flip Flops!
Products coming out of
china are now being recalled
due to unsafe materials to
make products and keep the
budget at a low cost. Lead is
MIXED in the paint and here
is what happened when a
customer bought a pair of
flip flops, these were
CHEMICAL BURNS:

6. Information
Right to be informed
–Business must provide accurate information in
advertising, labeling, and sales practices.
Responsibility to use information
–Consumers are responsible for using the
information to evaluate product choices.

7. Choice
Right to Choose
–Consumers should have a variety of goods and
services from which to choose.
Responsibility to choose carefully
–Consumers should take advantage of product variety
by considering many opinions and making rational
choices.

8. Competition
–keeps prices reasonable
Monopoly
–unfair advantage

9. Heard
Right to be heard
–The government must consider consumer
interests when creating laws.
Responsibility to express satisfaction or
dissatisfaction
–Consumers should tell their elected officials their
opinions on consumer issues, and inform them of
improper business practices.

10. Redress
Right to redress
–Consumers should be able to obtain fair remedies
to consumer problems.
Responsibility to seek redress
–Consumers should inform businesses of product
defects and unfair practices and pursue remedies.

11. Consumer Education
Right to consumer education
–Sufficient information should be available for
consumers to make rational decisions.
Responsibility to be an educated consumer
–Consumers should take advantage of opportunities to
gather information and learn how to make rational
buying decisions.

12. Healthy Environment
Right to a healthy environment
–Businesses should avoid polluting the environment
and should contribute to the welfare of the community
in which they operate.
Responsibility to contribute to a healthy
environment
–Consumers should support businesses that operate
responsibly and report environmental abuses to
authorities.

13. Who can help?
Federal Trade Commission (FTC)
–Most important federal consumer protection
agency
–Responsible for protecting consumers from unfair
or deceptive business practices such as
misleading information in advertising or on
product labels
–Stops deceptive advertising

14. Warranties
Company’s promise that the product will
meet specific standards over a given time
period or the company will repair or replace
it, or give a refund
–Implied warranty – unwritten guarantee
–Express warranty – a statement which presents a
specific quality of performance feature of a
product

15. Who else?
Consumer Product Safety Commission
(CPSC)
–Protects consumers from dangerous products.
Environmental Protection Agency (EPA)
State and local governments

16. Who else cont.
Consumer’s Union tests products and
reports on the results in Consumer Reports.
Underwriter’s Laboratories checks
products for safety from fire, electric shock,
and other hazards.
State’s attorney’s office handles frauds and
misleading ad claims