AA-MSC- COST OF CON .NON.CON New Microsoft Office PowerPoint Presentation.pptx

IT SAYS ABOUT THE VARIABLES AND ATTRIBUTES IN HEALTH CARE MANAGEMENT

1. Variables And Attributes V.Aruna

2. The definition of quality by the American National Standards Institute (ANSI) and the American Society for Quality Control (ASQC) is “the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

3. Variables and Attributes Quality characteristics fall into two broad classes: variables and attributes. Characteristics that are measurable and are expressed on a numerical scale are called variables like, length, width, height, diameter, surface finish, etc.

4. A quality characteristic that cannot be measured on a numerical scale is expressed as an attribute. The attributes will include performance, reliability, appearance, etc.

5. Fundamental factors affecting quality 1. Market : The customer needs and requirements are changing dynamically. So, it is the role of the hospitals to identify needs and then meet it with existing technologies or by developing new technologies.

6. 2. Money Money: As competition has increased, profit margins have decreased. Hospitals have to spend heavily on new equipment’s and processes. To absorb these costs productivity has to the increased, which means reworks and scrap has to be kept to the minimum. Quality costs have to be kept low which mean cost saving due to quality improvement has to be kept in prime focus

7. 4 . Management The quality related responsibilities lie with persons at different levels in the organization. 5 Men : The rapid growth in technical knowledge leads to development of human resource with different specialization

8. 5. Motivation: The increased complexity of the product means that every employee has to give his best if quality is to be maintained. This requires that quality realization among employees are high. This can be achieved only through continuous education and motivation of the work force. Motivation, therefore, needs to be on the top of the agenda for any management team of an organization.

9. Sinc e the quality is considered the job of all employees, employees should be involved in quality initiatives. Front line employees are likely to have the closest contact with external customers and thus can make the most valuable contribution to quality. Therefore, employees must have the authority to innovate and improve quality. Employee Involvement 12

10. 6. MODERN TECHNIQUES Modern information methods: The modern information methods help in storing and retrieving needed data for functioning marketing and servicing.

11. Conformance and Non-conformance costs in Health care Delivery

12. The cost of quality includes the cost of conformance and cost of non-conformance , which is a crucial factor in quality planning.

13. BENEFITS OF TQM: Productivity. Communication. Profitability Market share. TOTAL QUALITY MANAGEMENT 19 Improved quality. Employee participation. Team work. Working relationships. Customer satisfaction. Employee satisfaction. .

14. Conformance costs are costs incur in the process of ensuring good quality of service while non-conformance costs are incur due to rendition of medical services below required quality, thereby resulting in additional cost of treatment. Conformity costs are proactive expenses, while nonconformity costs are reactive.

15. conformance costs Health care providers must invest in earning patients’ confidence and trust through conformance activities i.e. integration of required quality into medical service delivery. Evidence based processes, training and retraining of medical professionals, research initiation and other proactive activities that ensure excellent service delivery contribute to conformance costs.

16. Non-conformance costs can be liken to damage control management expenses e.g. medical negligence or litigation that result in medical malpractice claims or payouts. Medical litigation may arise due to deviation from established medical care standards.

17. Cost of nonconformance On the other hand, focusing on the cost of nonconformance is equally vital. Quality failures can result in rework, returns, customer complaints, and legal liabilities. These consequences incur direct costs, harm the business's reputation, erode customer trust, and lead to potential revenue loss. By addressing nonconformance effectively, businesses can minimize financial losses, maintain customer loyalty, and safeguard market credibility.

18. Non-conformance could be stressful, time and resource consuming, and ultimately affects reputation of health care provider. Healthcare professionals should therefore invest more in conformance activities rather than in non-conformance.

19. Balancing the Cost of Conformance and the Cost of Nonconformance requires a proactive and holistic approach to quality management .

20. A strategic approach involves identifying the critical areas where conformance is paramount while also recognizing where a degree of flexibility can be applied. Prioritizing investments in technology, training, and process optimization can streamline operations and reduce conformance costs

21. Developing robust feedback loops and responsive customer service channels can help mitigate the impact of nonconformance by addressing issues swiftly and effectively .

22. Implementing a Total Quality Management (TQM) philosophy can aid in striking the balance. TQM fosters a culture of continuous improvement, emphasizing that everyone in the organization is responsible for quality. Regular audits, performance measurements, and cross-functional collaboration help align conformance efforts with business objectives, ensuring that resources are allocated efficiently.

23. SO HOW TO BALANCE….

24. 1 Identify Critical Points: Determine where quality standards are most crucial. Prioritize areas where nonconformance could severely affect customer satisfaction, safety, and legal compliance.

25. 2 Invest in Prevention: Allocate resources for quality control, employee training, and robust processes. Implement preventive measures to minimize the likelihood of defects and errors. This upfront investment reduces the Cost of Conformance by ensuring high-quality outputs.

26. 3 Continuous Improvement: Adopt a culture of continuous improvement. Regularly assess processes, gather feedback, and identify opportunities for optimization. This helps streamline operations, reducing waste and enhancing overall efficiency.

27. 4 Effective Communication: Foster open communication channels between departments. Collaboration ensures that everyone understands the importance of quality standards and works collectively towards achieving them.

28. 5. Monitoring and Measurement: Implement performance metrics to monitor adherence to quality standards. Regularly measure and analyze quality data to identify trends, patterns, and areas for improvement.

29. 6. Feedback Loop: Establish a robust feedback mechanism from customers, employees, and other stakeholders. Address concerns promptly to prevent escalation and enhance customer satisfaction.

30. 7 Root Cause Analysis: When nonconformance occurs, conduct thorough root cause analyses. This helps understand the underlying reasons and implement corrective actions to prevent future occurrences.

31. 8 Effective Training: Ensure employees are well-trained and understand their roles in maintaining quality. Regular training sessions keep them updated on best practices and quality expectations.

32. 9 Risk Management: Identify potential risks that could lead to nonconformance and develop risk mitigation strategies. This proactive approach minimizes the likelihood of costly quality failures.

33. 10 Swift Response: If nonconformance does occur, respond promptly. Have procedures in place for containment, corrective actions, and preventing recurrence to limit the impact on the Cost of Non Conformance.

34. 10 Documentation: Maintain clear and organized documentation of quality standards, processes, and corrective actions. This aids in traceability, accountability, and continuous improvement efforts.

35. 11 Balancing Flexibility: While striving for conformance, allow flexibility where appropriate. Not all situations require the same level of stringent adherence, and finding this balance can prevent unnecessary costs.

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