ACHIEVING EXCELLENCE THROUGH HR anStartegy.ppt

ACHIEVING EXCELLENCE THROUGH HR

1. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
May, 2002
Slide 1
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ACHIEVING EXCELLENCE THROUGH HRACHIEVING EXCELLENCE THROUGH HR

2. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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Whether it was victory in war….Whether it was victory in war….

3. ANNUAL CONFERENCE - 2002
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Or glory in games

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Whether it was the destiny of a nation…

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Or a relentless pursuit of excellence

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Siemens Pakistan, HR
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Whatever it was…
It Was Never The People
But Leaders
Who Inspired People To Achieve Excellence (Faisal)

7. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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HOWEVER…
Most of what we call Management
consists of making it difficult for people
to get their jobs done (Peter Drucker)

8. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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ACHIEVING EXCELLENCE
Excellent Leaders
Enthusiastic Employees
Convinced Customers
Successful Business

9. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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employeesfinancials
processescustomers
results
Let‘s talk
ACHIEVING EXCELLENCE

10. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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ACHIEVING EXCELLENCE
drive
guide focus
impact
employeesfinancials
processescustomers
Drive: take the initiative
Focus: develop
strategies for success
Impact: influence &
energize others
Guide: motivate &
develop the team

11. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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ACHIEVING EXCELLENCE
Effective Team Leaders
Effective Teams

12. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Create an environment of trust
Communicate, communicate, communicate
Motivate, motivate, motivate

13. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Create an environment of trust
Set clear goals for the team
Empower team members to act
Are open, fair and willing to listen
Are decisive
Support all other team members
Take responsibility for team actions
Give credit to team members
Are sensitive to the needs of team members
Respect the opinions of others
(Why teams don’t work by Harvey Robbins & Michael Finley)

14. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
Slide 14
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EFFECTIVE TEAM LEADERS
Communicate, communicate, communicate
Communication is:
talking
&
listening
75%
25%

15. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Communicate, communicate, communicate
Communication is:
talking
&
listening
Good
25%
75%

16. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Communicate, communicate, communicate
Listen
Give feedback

17. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Communicate, communicate, communicate
LISTEN because it is 3 quarters of communication
Talking
Listening
Listening to ourselves talking
Listening to ourselves listening
(Why teams don’t work by Harvey Robbins & Michael Finley)

18. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Communicate, communicate, communicate
Listening to ourselves listening
Are you thinking too much?
Are you leaping to conclusions?
Don’t analyze
Don’t be so sure
(Why teams don’t work by Harvey Robbins & Michael Finley)

19. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Give feedback
To improve performance
To recognize performance

20. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Give feedback
To improve performance
Create a supportive environment
Concentrate on specifics
Outline the positive points
Indicate what can & should be done
Reach an agreement
(The Art of Effective Communication by Charles J. Margerison)

21. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Give feedback
To recognize performance because it
Provides employees with a fair return for their efforts
Motivates them to maintain & improve their performance
Clarifies what behaviors and outcomes the company values
(How to Recognize & Reward Employees by Donna Deeprose)

22. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
Leadership behavior accounts for around 70% of employee motivation
(IES Report 35 “From People to Profits”, 1999)
Highly motivated employees are > 2 times more productive
(Seven Pillars of Visionary Leadership, Cox & Rock)

23. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
Ten Basic Aspects of Employees‘ Motivation
1.I am very convinced of our goals/mission.
2.I know how my work contributes to the overall targets of the organization.
3.I am clear about the expectations in my job.
4.My manager attaches great importance to my opinion.
5.I have enough information and resources to do my job effectively.
6.I have the opportunity to contribute to the best of my abilities.
7.We are committed to deliver quality in every aspect.
8.My manager gives me helpful feedback when needed.
9.I see good perspectives to develop in the company.
10.My manager cares about my personal needs, too.

24. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
through rewards
Extrinsic Rewards
Intrinsic Rewards

25. ANNUAL CONFERENCE - 2002
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
Extrinsic Rewards
By the organization
By the manager
By others

26. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
Intrinsic Rewards:
Can be much more powerful
Can bring amazing results

27. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
Slide 27
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
Creating an environment for Intrinsic Rewards
Work is more fun
Employees know that work is meaningful & worthwhile
Problems are viewed as challenges, not restraints
New ways of doing tasks are encouraged
Employees know when they have done a good job
(How to Recognize & Reward Employees by Donna Deeprose)

28. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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Recognition through monetary reward
Is important
but
Its impact is short-lived
A reward becomes an entitlement
Money tends to supplant intrinsic motivation
EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
(How to Recognize & Reward Employees by Donna Deeprose)

29. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAM LEADERS
Motivate, motivate, motivate
“Thank you”
Praise from you to them
Praise to higher management
Books
more responsible tasks
More advanced equipment
Freedom to select tasks and projects
(Successful Team Building by Thomas Quick)
Recognition through non-monetary rewards
A fair day’s work for a fair day’s….what?

30. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAMS
Hiring the Best
Facilitating Performance Management

31. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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EFFECTIVE TEAMS
The Members
5 steps for building value into people’s work
Conflict Management

32. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
Slide 32
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EFFECTIVE TEAM MEMBERS
Have commitment to goals
Show genuine interest in other team members
Confront conflict
Listen empathetically
Practice inclusive decision making
Value individual differences
Contribute ideas freely
Provide feedback on team performance
Celebrate accomplishments
(Why teams don’t work by Harvey Robbins & Michael Finley)

33. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
Slide 33
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5 STEPS FOR BUILDING VALUE
IN TO PEOPLE’S WORK
1.Tell people what you expect them to do
2.Make the work valuable
3.Make the work doable
4.Give feedback
5.Reward successful performance
(Successful Team Building by Thomas Quick)

34. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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MANAGING CONFLICT
Is considered natural
Is resolved through openness
Occurs over issues not personalities
Involves a search for alternatives
Resolution is present-oriented
Is a group issue
(Successful Team Building by Thomas Quick)

35. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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DEALING WITH OPPOSITION TO YOUR IDEAS
1.Relax
2.Listen
3.Accept
4.Make it a group issue
5.Answer
(Successful Team Building by Thomas Quick)

36. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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Processes don’t do work
People do

37. ANNUAL CONFERENCE - 2002
Siemens Pakistan, HR
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Excellent
Leadership
fosters top
results
Its up to you
drive
guide focus
impact
employeesfinancials
processescustomers