addtionalinventorylecture-part3-240710172623-3019ba82.pptx

SheldonByron 79 views 178 slides Jul 11, 2024
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About This Presentation

addtionalinventorylecture-part3-240710172623-3019ba82.pptx


Slide Content

Inventory Management Fundamentals

Inventory Management Inventory refers to the stock of goods and materials that a business holds for the purpose of resale or production. It includes raw materials, work-in-progress items, and finished goods that are either ready for sale or are in the production process. Inventory management involves overseeing the flow of goods from manufacturers to warehouses, and ultimately to point of sale.

Inventory Management The importance of inventory in business operations can be summarized in several key points: Meeting Customer Demand: Inventory ensures that businesses can fulfill customer orders promptly. Having sufficient stock prevents stockouts and backorders, which can lead to lost sales and dissatisfied customers. Production Support: For manufacturing businesses, maintaining adequate levels of raw materials and components ensures continuous production. This prevents disruptions and delays in manufacturing processes. Buffer Against Uncertainty: Inventory serves as a buffer against uncertainties such as supply chain disruptions, unexpected demand spikes, or lead time variability. It provides flexibility to adapt to changing market conditions.

Inventory Management The importance of inventory in business operations can be summarized in several key points: Economies of Scale: Buying and holding inventory in larger quantities can often lead to lower per-unit costs due to bulk discounts or reduced shipping costs. This can improve profitability and competitiveness. Smooth Operations: Well-managed inventory ensures that operations run smoothly without excessive downtime or rush orders. It optimizes the flow of goods through the supply chain.

Inventory Management The importance of inventory in business operations can be summarized in several key points: Strategic Advantage: Effective inventory management can provide a strategic advantage by optimizing stock levels, reducing carrying costs, and minimizing obsolete inventory. This can improve financial performance and support growth initiatives. Financial Considerations: Inventory represents a significant portion of a business's assets and affects financial metrics such as working capital, turnover ratios, and profitability. Efficient inventory management contributes to better financial health and stability.

Inventory Management In essence, inventory management is crucial for balancing supply and demand, minimizing costs, maximizing sales opportunities, and supporting overall business objectives. It plays a pivotal role in the operational efficiency and financial success of businesses across various industries.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Cost Reduction: Carrying Costs: Holding excess inventory ties up capital that could be used elsewhere. Effective inventory management helps minimize carrying costs associated with storage, handling, insurance, and obsolescence. Ordering Costs: Ordering and procurement costs can be reduced through efficient inventory practices such as economic order quantity (EOQ) calculations and vendor management. Stockouts and Backorders: Avoiding stockouts (running out of stock) and backorders (orders that cannot be fulfilled immediately) reduces costs associated with expedited shipping, lost sales, and potential customer dissatisfaction.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Meeting Customer Demand: Service Level: Maintaining appropriate inventory levels ensures that businesses can meet customer demand promptly and consistently. This improves customer satisfaction and retention. Demand Fluctuations: Effective inventory management allows businesses to handle seasonal fluctuations, trends, and unexpected changes in demand without disruptions.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Optimizing Operations: Production Efficiency: For manufacturing businesses, having the right amount of raw materials and components on hand prevents production delays and ensures smooth operations. Supply Chain Efficiency: Proper inventory management facilitates better coordination with suppliers and distributors, reducing lead times and improving overall supply chain efficiency.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Financial Management: Working Capital: Inventory ties up a significant portion of working capital. Optimizing inventory levels ensures that capital is not unnecessarily tied up in excess stock, allowing for investment in other areas of the business. Cash Flow: Efficient inventory management improves cash flow by reducing the amount of money tied up in inventory and minimizing financing costs associated with carrying inventory.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Strategic Advantages: Competitive Edge: Businesses with effective inventory management can offer better pricing, faster delivery times, and higher service levels, giving them a competitive advantage in the market. Business Growth: Properly managed inventory supports business growth by enabling expansion into new markets, product lines, or customer segments without compromising operational efficiency.

Inventory Management Effective inventory management is crucial for several reasons, all of which contribute to the overall success and profitability of a business: Risk Management: Minimizing Risks: Managing inventory effectively reduces the risk of excess inventory becoming obsolete or expired, which can lead to write-offs and losses. Supply Chain Resilience: During disruptions such as natural disasters or geopolitical events, businesses with well-managed inventory are better positioned to navigate challenges and maintain operations.

Inventory Management In conclusion, effective inventory management is critical because it directly impacts costs, customer satisfaction, operational efficiency, financial health, strategic positioning, and risk management. Businesses that prioritize and optimize their inventory practices can achieve significant benefits and enhance their overall performance in the competitive marketplace.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Predictive Analytics and Data-Driven Approach: Amazon leverages advanced analytics and machine learning algorithms to forecast demand accurately. By analyzing historical sales data, browsing patterns, and seasonality trends, Amazon can predict future demand for products with high accuracy.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Dynamic Pricing and Demand-Sensing Algorithms: Amazon uses dynamic pricing algorithms that adjust prices in real-time based on supply, demand, competitor pricing, and other variables. This helps optimize revenue and inventory turnover by aligning prices with customer demand.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Fulfillment Centers and Logistics Network: Amazon operates a vast network of fulfillment centers strategically located near major population centers. These centers are equipped with sophisticated automation technologies such as robots and conveyor systems to speed up order processing and reduce fulfillment times.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Inventory Optimization: Amazon practices just-in-time inventory management, where it maintains optimal inventory levels to minimize storage costs while ensuring products are available for immediate shipment. This strategy helps reduce carrying costs associated with excess inventory.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Supplier Relationships and Vendor Managed Inventory (VMI): Amazon works closely with suppliers and uses Vendor Managed Inventory (VMI) techniques to streamline the supply chain. VMI allows suppliers to monitor inventory levels at Amazon’s fulfillment centers and replenish stock automatically, reducing stockouts and improving inventory turnover.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Seasonal Demand and Peak Period Management: During peak shopping seasons like Black Friday or Christmas, Amazon ramps up its inventory levels and adjusts its logistics operations to handle the increased demand efficiently. This includes hiring temporary workers and expanding warehouse capacity as needed.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Risk Management and Contingency Planning: Amazon maintains robust contingency plans to manage risks such as disruptions in supply chains, natural disasters, or unexpected demand surges. These plans include diversifying suppliers and having backup inventory at multiple locations.

Real-World Case Study Analysis  Amazon's Inventory Management Strategy Amazon, one of the world's largest online retailers, has developed a sophisticated inventory management strategy that plays a pivotal role in its success. Here’s an overview of how Amazon manages its inventory effectively: Continuous Improvement and Innovation: Amazon continually invests in technology and innovation to optimize its inventory management processes. This includes developing new algorithms, improving warehouse automation, and exploring new logistics strategies like drone delivery.

Real-World Case Study Analysis  Impact and Success: Amazon’s effective inventory management strategy enables it to offer a vast selection of products, maintain high service levels with fast shipping times, and optimize costs throughout its supply chain. By leveraging data analytics, advanced technology, and strategic partnerships, Amazon has established itself as a leader in e-commerce with a highly efficient and responsive inventory management system.

Real-World Case Study Analysis  Overall, Amazon’s approach to inventory management not only supports its operational efficiency and customer satisfaction but also contributes significantly to its competitive advantage in the global marketplace.

Real-World Case Study Analysis  Amazon manages its inventory with a combination of advanced technology, robust logistics infrastructure, and strategic supplier relationships, all of which are crucial components of its highly efficient inventory management system:

Real-World Case Study Analysis  Use of Technology: Predictive Analytics: Amazon utilizes predictive analytics and machine learning algorithms to forecast demand accurately. By analyzing vast amounts of historical sales data, browsing patterns, and seasonal trends, Amazon can anticipate customer demand and adjust inventory levels accordingly. Dynamic Pricing Algorithms: Amazon employs dynamic pricing algorithms that adjust prices in real-time based on factors such as supply, demand, competitor pricing, and customer behavior. This helps optimize revenue and inventory turnover. Warehouse Automation: Amazon’s fulfillment centers are equipped with state-of-the-art automation technologies, including robots and conveyor systems. These technologies improve efficiency by speeding up order processing, reducing labor costs, and minimizing errors in inventory management.

Real-World Case Study Analysis  Logistics Infrastructure: Fulfillment Centers: Amazon operates a vast network of fulfillment centers worldwide. These centers are strategically located near major population centers to enable fast delivery times. Prime Membership and Fulfillment: Amazon Prime, with its promise of fast, free shipping, drives customer loyalty and necessitates efficient inventory management. Fulfillment by Amazon (FBA) allows third-party sellers to use Amazon's fulfillment centers, further optimizing inventory logistics.

Real-World Case Study Analysis  Supplier Relationships: Vendor Managed Inventory (VMI): Amazon uses Vendor Managed Inventory (VMI) techniques with its suppliers. This allows suppliers to monitor inventory levels at Amazon’s fulfillment centers and replenish stock automatically based on predefined triggers. Supplier Partnerships: Amazon works closely with suppliers to ensure timely and accurate delivery of products. Strong supplier relationships enable Amazon to negotiate favorable terms, manage costs effectively, and maintain high service levels.

Real-World Case Study Analysis  Seasonal and Peak Demand Management: Seasonal Demand Forecasting: Amazon adjusts its inventory management strategies during peak shopping seasons such as Black Friday and Christmas. This includes increasing inventory levels, optimizing warehouse space, and hiring additional temporary staff to handle the surge in demand. Flexible Logistics Operations: Amazon’s logistics operations are designed to handle fluctuations in demand effectively. This includes scalable transportation solutions, flexible workforce management, and contingency plans for unexpected spikes in orders.

Real-World Case Study Analysis  Continuous Improvement and Innovation: Technology Investments: Amazon continually invests in technology and innovation to enhance its inventory management capabilities. This includes developing new algorithms for demand forecasting, improving warehouse automation technologies, and exploring emerging logistics solutions like drone delivery. Operational Efficiency: By optimizing inventory levels, Amazon minimizes carrying costs associated with excess inventory while ensuring products are readily available for customers. This efficiency supports Amazon’s ability to offer a wide selection of products and maintain high service levels.

Real-World Case Study Analysis  In summary, Amazon’s inventory management success is driven by its sophisticated use of technology, extensive logistics infrastructure, strategic supplier relationships, and a commitment to continuous improvement. These elements collectively enable Amazon to meet customer expectations for fast delivery, maintain competitive pricing, and manage operational costs effectively in the dynamic e-commerce landscape.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Demand Forecasting Accuracy: Challenge: Predicting customer demand accurately across a wide range of products and fluctuating market conditions is challenging. Strategy: Amazon uses advanced predictive analytics and machine learning algorithms to analyze historical sales data, browsing patterns, and other relevant factors. Continuous refinement of algorithms and incorporating real-time data helps improve forecast accuracy.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Inventory Optimization: Challenge: Balancing inventory levels to meet customer demand without overstocking or understocking is crucial yet complex. Strategy: Amazon employs dynamic pricing algorithms to adjust prices in real-time based on demand signals, which helps manage inventory turnover. Just-in-time inventory practices and automated replenishment systems with suppliers (VMI) minimize carrying costs and ensure availability.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Logistics and Fulfillment Efficiency: Challenge: Operating a global logistics network with fast delivery times while managing costs and logistics complexity. Strategy: Amazon invests heavily in warehouse automation technologies such as robots and automated sorting systems to streamline order processing and reduce fulfillment times. Strategic placement of fulfillment centers near major population centers enhances delivery speed and efficiency.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Seasonal and Peak Demand Management: Challenge: Handling spikes in demand during peak shopping seasons like Black Friday and Christmas. Strategy: Amazon prepares for peak periods by increasing inventory levels, optimizing warehouse space, and scaling up logistics operations. Temporary hiring and flexible workforce management help manage seasonal fluctuations in demand .

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Supplier Relationships and Inventory Flow: Challenge: Ensuring reliable supply from diverse suppliers while maintaining cost efficiency and product quality. Strategy: Amazon cultivates strong relationships with suppliers and employs VMI techniques to allow suppliers to monitor and manage inventory levels directly. This ensures timely replenishment and reduces the risk of stockouts.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Technology and Innovation: Challenge: Keeping pace with technological advancements and evolving customer expectations. Strategy: Amazon continues to innovate in technology, investing in AI-driven inventory management systems, robotics, and new delivery methods like drone delivery. This commitment to innovation helps Amazon stay competitive and improve operational efficiency.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Risk Management and Contingency Planning: Challenge: Mitigating risks such as supply chain disruptions, natural disasters, or geopolitical events. Strategy: Amazon maintains robust contingency plans and diversifies its supplier base to reduce dependence on single sources. Continuous monitoring of global supply chain dynamics and proactive risk management strategies help mitigate potential disruptions.

Real-World Case Study Analysis  Amazon faces several challenges in managing its vast and complex inventory operations, but the company employs various strategies to overcome these challenges effectively: Customer Satisfaction and Service Levels: Challenge: Meeting customer expectations for fast delivery, product availability, and service quality. Strategy: Amazon’s customer-centric approach drives its inventory management strategies. Fast and reliable delivery through Prime membership, extensive product selection, and proactive communication with customers contribute to high levels of customer satisfaction.

Real-World Case Study Analysis  In conclusion, Amazon’s success in overcoming inventory management challenges lies in its strategic use of technology, robust logistics infrastructure, strong supplier relationships, continuous innovation, and proactive risk management. By addressing these challenges with effective strategies, Amazon maintains its leadership in the competitive e-commerce industry while consistently meeting customer expectations.

Secret Life of Inventory | Importance of Standardization in Supply Chain Logistics

Assignment Review

Supply Chain Supply chain coordination refers to the efforts made to improve the overall performance of a supply chain by aligning the plans, objectives, and actions of individual enterprises within the chain. In essence, supply chain coordination is essential for optimizing supply chain performance by aligning the plans, objectives, and actions of individual enterprises. By fostering collaboration, sharing resources, managing risks collectively, and focusing on customer needs, coordinated supply chains can achieve greater efficiency, resilience, and competitive advantage in today's dynamic business environment.

JIT Just-in-Time (JIT) is a strategy in inventory management and production scheduling where materials or products are delivered to a company or produced just when they are needed for assembly or sale, rather than being held in inventory. This approach is aimed at reducing inventory levels and associated costs while improving efficiency and responsiveness. In conclusion, JIT is a powerful inventory management strategy that focuses on delivering materials or products just in time for use, thereby reducing inventory levels, lowering costs, improving efficiency, and enhancing overall operational effectiveness. While JIT offers numerous benefits, successful implementation requires careful planning, effective supplier relationships, and robust quality control measures to mitigate risks and maximize its advantages.

VMI Vendor Managed Inventory (VMI) is a supply chain management practice where the supplier takes responsibility for managing the inventory levels of agreed-upon products at the customer's location. This system is designed to streamline operations, improve coordination between the customer and the supplier, and optimize inventory levels. In summary, Vendor Managed Inventory (VMI) is a strategic approach that allows suppliers to manage inventory on behalf of customers. By leveraging shared information, improving coordination, and optimizing inventory levels, VMI helps streamline operations, reduce costs, and enhance overall supply chain efficiency and customer satisfaction.

Demand Sensing Demand Sensing is a supply chain management technique that leverages real-time data and advanced analytics to accurately predict and respond to changes in customer demand. This approach contrasts with traditional demand forecasting methods, which often rely on historical data and periodic updates. In conclusion, Demand Sensing is a valuable technique in modern supply chain management, leveraging real-time data analytics to improve demand forecasting accuracy, optimize inventory levels, and enhance overall operational efficiency. By harnessing the power of real-time insights, companies can achieve cost savings, improve customer service, and strengthen their competitive position in the marketplace.

Supply Chain Coordination Coordination plays a crucial role in enhancing supply chain performance across various dimensions including minimizing inefficiencies and costs, enhancing customer service and satisfaction, and improved overall supply chain performance. In summary, coordination is essential for optimizing supply chain performance by minimizing inefficiencies, reducing costs, enhancing customer satisfaction, and improving overall operational effectiveness. By aligning strategies, sharing information, and integrating activities, supply chain partners can achieve greater efficiency, responsiveness, and competitiveness in the marketplace.

Assignment Review Conclusion

Inventory Management Inventory refers to the goods and materials that a business holds for the purpose of resale or use in production. It includes raw materials, work-in-progress (unfinished goods), and finished products ready for sale. Inventory plays a crucial role in business operations for several reasons:

Inventory Management Meeting Customer Demand: Maintaining appropriate inventory levels ensures that businesses can fulfill customer orders promptly. This availability enhances customer satisfaction and helps retain clients. Smooth Production and Operations: For manufacturing companies, having sufficient raw materials and components on hand ensures uninterrupted production. This helps in meeting production schedules and avoiding delays. Buffer Against Uncertainty: Inventory serves as a buffer against fluctuations in demand or supply chain disruptions. It allows businesses to manage unexpected increases in demand or delays in receiving raw materials. Economies of Scale: Holding inventory allows businesses to take advantage of economies of scale by ordering materials and products in larger quantities. This can lead to lower per-unit costs and increased profitability.

Inventory Management Supports Sales and Marketing Strategies: Businesses can leverage inventory to support sales and marketing strategies, such as offering promotions or discounts on excess inventory to increase sales. Asset for Financial Purposes: Inventory is considered an asset on the balance sheet, which can be used as collateral for securing loans or financing for business expansion. Strategic Planning and Decision Making: Accurate inventory data helps businesses make informed decisions about production, purchasing, pricing, and resource allocation. It supports strategic planning by providing insights into market trends and consumer behavior. Optimizing Inventory Management: Effective inventory management practices, such as just-in-time (JIT) inventory systems or inventory turnover ratios, help businesses minimize holding costs while maximizing operational efficiency.

Inventory Management In summary, inventory is essential for businesses as it ensures operational continuity, supports sales and production activities, enhances financial stability, and enables strategic decision-making. Effective management of inventory levels is crucial for balancing supply and demand dynamics and maintaining competitive advantage in the marketplace.

Inventory Management Effective inventory management is crucial for businesses across various aspects of their operations. Here are several key reasons why: Cost Reduction: Efficient inventory management helps minimize holding costs associated with storing excess inventory, such as storage space, insurance, and obsolescence. By optimizing inventory levels through methods like just-in-time (JIT) inventory systems or economic order quantity (EOQ), businesses can reduce carrying costs and improve overall profitability. Meeting Customer Demand: Maintaining the right amount of inventory ensures that businesses can fulfill customer orders promptly. Stockouts (when demand exceeds supply) can lead to lost sales and dissatisfied customers, while excess inventory ties up capital unnecessarily. Effective inventory management helps strike a balance where customer demand can be consistently met without overstocking. Optimizing Production Efficiency: For manufacturing companies, having the right amount of raw materials and components on hand is crucial for uninterrupted production. This prevents delays and ensures that production schedules are met efficiently, which in turn supports overall operational efficiency and reduces production costs. Improved Cash Flow: Inventory ties up capital that could be used elsewhere in the business. Effective inventory management practices help minimize the amount of capital tied up in inventory, thus improving cash flow. This freed-up capital can be reinvested in other areas of the business or used for strategic initiatives.

Inventory Management Effective inventory management is crucial for businesses across various aspects of their operations. Here are several key reasons why: Strategic Decision Making: Accurate inventory data and insights provided by effective inventory management systems enable businesses to make informed decisions. This includes decisions related to purchasing, production planning, pricing strategies, and resource allocation. Such strategic decisions are essential for maintaining competitiveness and adapting to changes in the market environment. Reduced Risk of Obsolescence: Poor inventory management can lead to obsolete or expired inventory, which results in financial losses for the business. By monitoring inventory levels and implementing inventory turnover strategies, businesses can reduce the risk of holding obsolete stock and minimize write-offs. Enhanced Customer Satisfaction: Consistently meeting customer demand through effective inventory management contributes to improved customer satisfaction. Customers receive their orders on time and in full, leading to positive experiences and potentially repeat business. Compliance and Risk Management: In industries with regulatory requirements or volatile supply chains, effective inventory management helps businesses comply with regulations and manage risks associated with supply disruptions, quality issues, or changes in market conditions.

Inventory Management In conclusion, effective inventory management is crucial because it directly impacts cost reduction, customer satisfaction, production efficiency, cash flow, strategic decision-making, and risk management. Businesses that prioritize and optimize their inventory management practices are better positioned to achieve operational excellence and maintain a competitive edge in their respective markets.

Types of Inventory Raw materials, work-in-progress (WIP), and finished goods are three primary categories of inventory that businesses typically manage. Here’s a brief explanation of each: Raw Materials: Definition: Raw materials are the basic materials and components used in the production process to manufacture finished goods. Examples: For a furniture manufacturer, raw materials could include wood, screws, nails, upholstery fabric, and other materials used in the construction of furniture. Importance: Raw materials are essential for production. Ensuring an adequate supply of raw materials is crucial to maintain uninterrupted production schedules and meet customer demand.

Types of Inventory Examples: Wood, metal, fabric, chemicals, etc. Management Challenges: Procurement and Sourcing: Challenges may include finding reliable suppliers, managing supplier relationships, and ensuring a stable supply of high-quality materials. Inventory Optimization: Balancing between maintaining sufficient inventory to support production needs without overstocking to avoid tying up capital or storage space. Price Fluctuations: Raw material prices can be volatile due to factors like market demand, geopolitical issues, and weather conditions, posing challenges in cost management and pricing strategies.

Types of Inventory Raw materials, work-in-progress (WIP), and finished goods are three primary categories of inventory that businesses typically manage. Here’s a brief explanation of each: Work-in-Progress (WIP): Definition: Work-in-progress refers to goods that are in the process of being manufactured but are not yet completed. Examples: In a manufacturing plant, WIP includes partially assembled products or products undergoing various stages of production. For example, an automobile on an assembly line with the chassis and engine installed but awaiting paint and final assembly is considered WIP. Importance: Managing WIP is critical to optimizing production efficiency and reducing lead times. It ensures that production processes flow smoothly and that resources are utilized effectively to complete goods according to schedule.

Types of Inventory Examples: Partially assembled products or products in various stages of production. Management Challenges: Production Planning: Ensuring smooth flow and synchronization of production processes to avoid bottlenecks and delays in completing WIP. Quality Control: Monitoring and ensuring the quality of goods at each stage of production to minimize defects and rework. Inventory Visibility: Maintaining visibility and tracking of WIP inventory across different production stages to optimize resource allocation and scheduling.

Types of Inventory Raw materials, work-in-progress (WIP), and finished goods are three primary categories of inventory that businesses typically manage. Here’s a brief explanation of each: Finished Goods: Definition: Finished goods are products that have completed the production process and are ready for sale or distribution to customers. Examples: Finished goods include fully assembled and packaged products ready for shipment to retailers or directly to consumers. Examples include packaged food items, electronics, clothing, and vehicles. Importance: Finished goods inventory represents the end goal of production and is crucial for fulfilling customer orders promptly. Proper management of finished goods inventory ensures that products are available in the right quantities and locations to meet customer demand and maintain high service levels.

Types of Inventory Examples: Packaged goods ready for shipment to customers. Management Challenges: Demand Forecasting: Accurately predicting customer demand to avoid stockouts or overstock situations. Inventory Distribution: Managing distribution channels and logistics to ensure timely delivery of finished goods to customers or retailers. Seasonal Demand: Handling fluctuations in demand due to seasonal trends or promotional activities, which can impact inventory levels and storage requirements.

Types of Inventory Role in Inventory Management: Balancing Act: Effective inventory management involves balancing the levels of raw materials, WIP, and finished goods to ensure efficient production and meet customer demand without overstocking or running out of key items. Cost Management: Each category of inventory carries its own costs (e.g., storage, handling, obsolescence). Optimizing inventory levels across raw materials, WIP, and finished goods helps minimize these costs and improve overall profitability. Supply Chain Coordination: Proper coordination of raw materials, WIP, and finished goods inventory is essential for optimizing the entire supply chain. It ensures smooth transitions between production stages, reduces lead times, and enhances overall supply chain efficiency.

Types of Inventory Common Challenges Across All Types: Inventory Holding Costs: Each type of inventory incurs costs such as storage, insurance, and handling, which need to be managed to optimize overall operational expenses. Inventory Accuracy: Ensuring accurate tracking and visibility of inventory levels to prevent discrepancies and improve decision-making. Supply Chain Coordination: Coordinating with suppliers, production teams, and distribution channels to maintain a seamless flow of materials and products. Obsolete Inventory: Minimizing the risk of holding obsolete or expired inventory through effective inventory turnover strategies and product lifecycle management.

Types of Inventory In summary, raw materials, work-in-progress, and finished goods are integral components of inventory management, each playing a vital role in ensuring smooth production processes, meeting customer demand, and ultimately contributing to the profitability and competitiveness of businesses. Effective management of raw materials, work-in-progress, and finished goods involves addressing specific challenges unique to each type while also implementing strategies to optimize overall inventory performance and support business objectives such as cost reduction, customer satisfaction, and operational efficiency.

Inventory Management Techniques ABC Analysis is a technique used in inventory management to categorize items based on their value and importance to the business. It classifies inventory into three categories (A, B, and C) to prioritize management efforts and resources effectively. Here’s how each category is typically defined:

Inventory Management Techniques Category A (High-Value Items): These are items that contribute the most value to the business in terms of monetary value or criticality. Characteristics: High unit cost per item. High annual consumption value (typically accounts for a significant portion of total inventory value). Critical for production, sales, or customer service. Management Focus: Tight inventory control and monitoring. Rigorous forecasting and demand planning. Regular review and optimization of ordering quantities and lead times. Emphasis on minimizing stockouts and ensuring availability.

Inventory Management Techniques Category B (Medium-Value Items): These items are of moderate importance and value compared to Category A. Characteristics: Moderate unit cost. Moderate annual consumption value. Necessary for regular operations but not as critical as Category A items. Management Focus: Periodic review and monitoring. Balanced approach to inventory management. Optimization of ordering and replenishment processes to maintain adequate stock levels. Attention to cost-effective storage and handling.

Inventory Management Techniques Category C (Low-Value Items): These are items of relatively low value and importance to the business. Characteristics: Low unit cost. Low annual consumption value. Generally, large quantities are stocked to meet occasional or sporadic demands. Management Focus: Minimal monitoring and control efforts. Bulk ordering or just-in-time replenishment strategies. Streamlined inventory management processes to reduce handling and storage costs. Periodic review to adjust inventory levels based on actual usage patterns.

Inventory Management Techniques Purpose and Benefits of ABC Analysis: Resource Allocation: By categorizing inventory into ABC groups, businesses can allocate resources, time, and attention more effectively. This ensures that critical items (Category A) receive the most stringent management practices and focus. Cost Efficiency: It helps in optimizing inventory holding costs by identifying where to concentrate efforts (e.g., reducing excess inventory for low-value items in Category C). Risk Management: Focus on Category A items reduces the risk of stockouts for high-value products, thereby minimizing potential revenue loss and customer dissatisfaction. Strategic Planning: Provides insights for strategic decision-making, such as supplier negotiations, inventory policies, and operational improvements based on the criticality and value of inventory items.

Inventory Management Techniques ABC Analysis is a powerful tool that aids in maintaining the balance between inventory availability and cost-effectiveness, ultimately supporting businesses in improving efficiency, profitability, and customer satisfaction through better inventory management practices.

Inventory Management Techniques Just-in-Time (JIT) inventory is a management strategy aimed at reducing inventory carrying costs and improving efficiency by receiving goods only as they are needed in the production process, thereby minimizing inventory levels.

Inventory Management Techniques Principles of JIT Inventory: Demand-Driven: JIT relies on accurate demand forecasting and inventory planning to ensure that materials and goods arrive just in time for production or sale. Continuous Improvement: JIT emphasizes continuous improvement in processes, quality, and efficiency to reduce waste and enhance productivity. Smooth Workflow: It aims to maintain a smooth and uninterrupted flow of materials and products throughout the production process, reducing bottlenecks and delays. Supplier Relationships: Strong partnerships with suppliers are crucial in JIT, as timely delivery and quality are critical to its success. Flexibility: JIT requires flexibility to respond quickly to changes in customer demand and production requirements.

Inventory Management Techniques Benefits of JIT Inventory: Reduced Inventory Costs: By minimizing inventory levels, businesses can reduce holding costs such as storage, insurance, and obsolescence. Improved Cash Flow: Less capital is tied up in inventory, freeing up funds for other business operations or investments. Lower Lead Times: JIT reduces lead times for materials and products, allowing for quicker response to customer orders and market changes. Quality Improvement: With a focus on continuous improvement, JIT often leads to higher quality products as defects and issues are identified and addressed promptly. Increased Efficiency: Streamlined processes and reduced waste lead to improved operational efficiency and productivity. Enhanced Customer Satisfaction: Faster response times and consistent product availability contribute to better customer service and satisfaction. Space Optimization: Reduced inventory levels require less storage space, allowing businesses to utilize their facilities more efficiently.

Inventory Management Techniques Considerations and Challenges: Dependency on Suppliers: JIT requires reliable suppliers capable of delivering materials and goods on time and in the desired quantities. Risk of Disruptions: Any disruptions in the supply chain can quickly impact production schedules and customer fulfillment. Implementation Costs: Initial setup and integration of JIT practices may require investments in technology, training, and process changes. Demand Variability: Fluctuations in demand can challenge JIT systems, requiring robust forecasting and agile responses.

Inventory Management Techniques Overall, JIT inventory management offers significant advantages for businesses aiming to minimize waste, optimize resources, and improve responsiveness to customer needs. It aligns well with lean manufacturing principles and continues to be adopted across various industries seeking operational excellence and competitive advantage.

Inventory Management Techniques EOQ, or Economic Order Quantity, is a formula used in inventory management to determine the optimal order quantity that minimizes total inventory costs. It balances the costs of holding inventory (holding costs) against the costs of ordering or setting up for production (ordering costs). Here’s how EOQ is calculated and applied:

Inventory Management Techniques Calculation of EOQ: The EOQ formula is derived based on the following assumptions: Demand Rate (D): The annual demand for the product in units. Ordering Cost (S): The cost incurred each time an order is placed (setup cost). Holding Cost per Unit per Year (H): The cost to hold one unit of inventory for one year (includes storage, insurance, obsolescence, etc.).

Inventory Management Techniques The EOQ formula is: Where: 𝐷 = Annual demand in units 𝑆 = Ordering cost per order 𝐻 = Holding cost per unit per year

Inventory Management Techniques Application of EOQ: Minimizing Total Inventory Costs: The primary objective of EOQ is to find the order quantity that minimizes the total inventory costs, which include holding costs and ordering costs. Inventory Planning: EOQ helps in determining how much to order each time to maintain optimal inventory levels, thereby preventing stockouts (which could lead to lost sales) and excess inventory (which ties up capital). Order Frequency: EOQ calculation provides insights into how frequently orders should be placed based on the optimal order quantity.

Inventory Management Techniques Application of EOQ: Cost-Benefit Analysis: EOQ facilitates a cost-benefit analysis of ordering and holding costs. By comparing different order quantities, businesses can make informed decisions to balance costs and benefits. Inventory Control: EOQ serves as a benchmark for inventory control policies and helps in setting reorder points (when to place an order) and safety stock levels (buffer stock to account for demand variability).

Inventory Management Techniques Considerations and Assumptions: Static Demand and Costs: EOQ assumes that demand, ordering costs, and holding costs remain constant over time. In reality, these factors can fluctuate, requiring periodic review and adjustment of EOQ calculations. Sensitivity to Parameters: EOQ results can be sensitive to changes in demand, ordering costs, and holding costs. Sensitivity analysis may be necessary to understand the impact of these changes on EOQ. Practical Implementation: Implementing EOQ requires accurate data on demand patterns, costs, and lead times. It also requires coordination with suppliers and production teams to ensure timely and cost-effective inventory management.

Inventory Management Techniques In conclusion, EOQ is a valuable tool in inventory management that helps businesses optimize their ordering policies to achieve cost efficiencies while maintaining adequate inventory levels to meet customer demand. It is widely used across industries to support strategic decision-making and operational effectiveness in managing inventory.

Inventory Management Techniques Safety stock is additional inventory held by a company to mitigate the risk of stockouts due to variability in demand or supply lead times. Its purpose is to ensure that there is enough inventory on hand to meet unexpected increases in demand or delays in supply without impacting customer service levels. Here’s an overview of the purpose of safety stock and common calculation methods:

Inventory Management Techniques Purpose of Safety Stock: Buffer Against Variability: Safety stock acts as a buffer to absorb fluctuations in demand that exceed forecasted levels or variations in lead times from suppliers. Customer Service Levels: It helps maintain high service levels by reducing the risk of stockouts, which can lead to lost sales and dissatisfied customers. Production Stability: For manufacturing businesses, safety stock ensures that production can continue smoothly even if there are disruptions in the supply chain or unexpected spikes in demand. Insurance Against Uncertainty: It serves as insurance against uncertainties in demand forecasting, supplier reliability, transportation delays, and other unforeseen events.

Inventory Management Techniques Calculation Methods for Safety Stock: There are several methods to calculate safety stock, depending on the level of complexity and available data: Fixed Quantity Method: Formula: 𝑆𝑆=𝑧×𝜎SS= z×σ Description: In this method, safety stock 𝑆𝑆SS is calculated based on a multiple (z) of the standard deviation (𝜎σ) of demand or lead time variability. The value of z corresponds to a desired service level (probability of not having a stockout). Example: If a company wants a 95% service level (z = 1.645 for 95% service level), and the standard deviation of daily demand is 20 units, then 𝑆𝑆=1.645×20=32.9SS=1.645×20=32.9 units. This means approximately 33 units should be kept as safety stock.

Inventory Management Techniques Percentage of Demand Method: Formula: 𝑆𝑆=Lead Time Demand × Safety Stock Percentage Description: Safety stock is calculated as a percentage of the average demand during the lead time. This method is simpler but may not account for demand variability or lead time variability explicitly. Example: If average daily demand during lead time is 100 units, and the safety stock percentage is 50%, then 𝑆𝑆=100×0.5=50SS=100×0.5=50 units.

Inventory Management Techniques Service Level Approach: Description: This method involves setting a target service level (e.g., 95%, 99%) and calculating safety stock based on the probability distribution of demand or lead time. Formula: It typically involves using statistical techniques such as the normal distribution or empirical data to determine the safety stock that achieves the desired service level..

Inventory Management Techniques Considerations for Safety Stock Calculation: Demand Variability: Understanding the variability of demand patterns and lead times is crucial for accurate safety stock calculations. Service Level Goals: The desired service level (probability of not having a stockout) should be clearly defined to determine the appropriate level of safety stock. Costs: Balancing the costs of holding safety stock (storage, obsolescence) against the costs of stockouts is essential in determining the optimal amount of safety stock. Continuous Review: Safety stock levels should be periodically reviewed and adjusted based on changes in demand patterns, lead times, and business objectives.

Inventory Management Techniques In conclusion, safety stock plays a critical role in inventory management by providing a cushion against uncertainties in demand and supply. Choosing the right method for calculating safety stock ensures that businesses can maintain high service levels while managing inventory costs effectively.

Inventory Management Systems Inventory Management Software (IMS) is a specialized application or system that helps businesses efficiently manage their inventory levels, orders, sales, and other related operations. It provides a centralized platform for businesses to track, control, and optimize their inventory throughout the supply chain. Here’s an introduction to IMS and its key features:

Inventory Management Systems Key Features of Inventory Management Software: Inventory Tracking and Visibility: IMS enables real-time tracking of inventory levels across multiple locations or warehouses. It provides visibility into stock levels, including quantities on hand, on order, and in transit. Barcode scanning and RFID technology integration facilitate accurate and efficient inventory management. Order Management: It streamlines order processing by automating workflows from order creation to fulfillment. IMS can generate purchase orders, sales orders, and transfer orders based on inventory levels and demand forecasts. Integration with sales channels (e.g., e-commerce platforms) ensures synchronization of inventory and orders across different channels.

Inventory Management Systems Key Features of Inventory Management Software: Forecasting and Demand Planning: Advanced IMS platforms offer demand forecasting and planning tools based on historical data, trends, and seasonality. This helps businesses optimize inventory levels and minimize stockouts or overstock situations. Forecast accuracy improves with the ability to analyze sales patterns and adjust inventory strategies accordingly. Inventory Optimization: IMS employs algorithms and optimization techniques (like Economic Order Quantity, discussed earlier) to determine optimal reorder points, safety stock levels, and replenishment quantities. This ensures that inventory is maintained at levels that balance between meeting customer demand and minimizing carrying costs.

Inventory Management Systems Key Features of Inventory Management Software: Warehouse Management: IMS includes features for warehouse management, such as bin/location tracking, picking and packing management, and inventory rotation (FIFO, LIFO). It optimizes warehouse layout and workflows to improve efficiency in receiving, storing, and shipping goods. Reporting and Analytics: IMS provides customizable reports and analytics dashboards that offer insights into inventory performance, turnover rates, stock movement, and financial metrics. These insights help businesses make data-driven decisions to optimize inventory management strategies and improve overall operational efficiency. Integration and Scalability: Modern IMS solutions integrate with other business systems such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and accounting software. Scalable IMS platforms can accommodate business growth by supporting additional users, locations, and functionalities as needed.

Inventory Management Systems Benefits of Inventory Management Software: Improved Efficiency: Streamlined processes and automation reduce manual errors and save time in managing inventory-related tasks. Cost Reduction: Optimized inventory levels and reduced stockouts minimize holding costs and improve cash flow. Enhanced Customer Service: Accurate inventory tracking ensures timely order fulfillment and better customer satisfaction. Data-driven Insights: Analytics and reporting tools provide actionable insights for strategic decision-making and continuous improvement.

Inventory Management Systems Considerations for Choosing IMS: Business Needs: Assess specific requirements such as multi-location management, batch tracking, or integration capabilities. Usability and Support: Evaluate user interface, ease of implementation, and availability of customer support. Scalability: Ensure the IMS can grow with the business and adapt to future needs.

Inventory Management Systems In summary, Inventory Management Software plays a crucial role in modern supply chain management by optimizing inventory levels, improving operational efficiency, and enhancing overall business performance. It is an essential tool for businesses looking to maintain competitive advantage and meet customer expectations in today's dynamic marketplace.

Inventory Management Systems Inventory Management Software (IMS) offers numerous benefits to modern businesses across various industries. Here are some key advantages: Improved Inventory Control and Accuracy: IMS provides real-time visibility into inventory levels across multiple locations or warehouses. This helps businesses track stock levels accurately, reduce instances of stockouts or overstocking, and ensure optimal inventory levels based on demand forecasts. Enhanced Efficiency and Productivity: Automation of inventory processes, such as order management, replenishment, and tracking, reduces manual effort and eliminates errors associated with manual data entry. This improves operational efficiency and allows employees to focus on higher-value tasks.

Inventory Management Systems Inventory Management Software (IMS) offers numerous benefits to modern businesses across various industries. Here are some key advantages: Cost Savings: By optimizing inventory levels and reducing carrying costs (storage, insurance, obsolescence), IMS helps businesses save money. Accurate demand forecasting and inventory optimization minimize excess inventory and stockouts, leading to better cash flow management. Better Customer Service: IMS enables businesses to fulfill customer orders accurately and on time by maintaining adequate stock levels and optimizing order fulfillment processes. This results in improved customer satisfaction and retention.

Inventory Management Systems Inventory Management Software (IMS) offers numerous benefits to modern businesses across various industries. Here are some key advantages: Data-Driven Decision Making: IMS provides robust reporting and analytics capabilities that offer actionable insights into inventory performance, trends, and financial metrics. Businesses can make informed decisions based on data, improving strategic planning and operational efficiency. Streamlined Supply Chain Management: Integration capabilities of IMS with other business systems such as ERP, CRM, and e-commerce platforms streamline supply chain processes. This includes seamless data exchange, automated order processing, and synchronized inventory management across the supply chain.

Inventory Management Systems Inventory Management Software (IMS) offers numerous benefits to modern businesses across various industries. Here are some key advantages: Compliance and Traceability: IMS facilitates compliance with regulatory requirements by enabling accurate tracking and documentation of inventory movements, batch/lot tracking, and expiration dates. This enhances product traceability and ensures adherence to industry standards. Scalability and Adaptability: Modern IMS solutions are scalable and adaptable to accommodate business growth and changing needs. They support additional users, locations, and functionalities, making them suitable for businesses of all sizes and industries.

Inventory Management Systems Inventory Management Software (IMS) offers numerous benefits to modern businesses across various industries. Here are some key advantages: Inventory Optimization and Control: With features like ABC analysis, Economic Order Quantity (EOQ) calculations, and safety stock management, IMS helps businesses optimize inventory levels and maintain control over stock movements. This ensures efficient use of resources and minimizes waste. Competitive Advantage: Utilizing IMS allows businesses to operate more efficiently, respond quickly to market demands, and adapt to changes in the competitive landscape. This strengthens their competitive position and supports sustainable growth.

Inventory Management Systems There are several popular Inventory Management Software (IMS) tools available in the market, each offering a range of features tailored to different business needs and industries. Here are some well-known IMS tools widely used by businesses: Fishbowl Inventory: Fishbowl Inventory is a popular IMS solution designed for small to midsize businesses. It integrates with QuickBooks and provides features such as inventory tracking, order management, manufacturing, and reporting. NetSuite ERP: NetSuite ERP includes robust inventory management capabilities as part of its comprehensive enterprise resource planning (ERP) suite. It offers real-time visibility into inventory levels, demand forecasting, procurement management, and integration with other business functions. SAP ERP: SAP offers various ERP solutions that include advanced inventory management modules. SAP ERP provides features for inventory optimization, warehouse management, batch tracking, and integration with SAP’s extensive enterprise solutions.

Inventory Management Systems There are several popular Inventory Management Software (IMS) tools available in the market, each offering a range of features tailored to different business needs and industries. Here are some well-known IMS tools widely used by businesses: Oracle NetSuite: Oracle NetSuite is a cloud-based ERP system that includes sophisticated inventory management functionalities. It supports multi-location inventory tracking, demand planning, order management, and integration with e-commerce platforms. InFlow Inventory: InFlow Inventory is a user-friendly IMS tool suitable for small businesses and startups. It offers features such as inventory tracking, order management, barcode scanning, and reporting, all accessible through a desktop application. TradeGecko : TradeGecko is a cloud-based inventory management and order fulfillment platform designed for e-commerce businesses. It includes features like inventory tracking across multiple channels, automated reordering, sales analytics, and integration with popular e-commerce platforms.

Inventory Management Systems There are several popular Inventory Management Software (IMS) tools available in the market, each offering a range of features tailored to different business needs and industries. Here are some well-known IMS tools widely used by businesses: Zoho Inventory: Zoho Inventory is part of the Zoho suite of business applications and offers inventory management capabilities for small to midsize businesses. It includes features for tracking inventory levels, order management, warehouse operations, and integration with Zoho CRM and other Zoho applications. QuickBooks Enterprise: QuickBooks Enterprise includes advanced inventory management features for businesses that use QuickBooks as their accounting software. It supports inventory tracking, order fulfillment, barcode scanning, and integration with other QuickBooks modules.

Inventory Management Systems WMS by Logiwa : Logiwa offers a Warehouse Management System (WMS) that includes robust inventory management features suitable for e-commerce and retail businesses. It supports multi-warehouse management, order picking, packing, shipping, and real-time inventory tracking. DEAR Inventory: DEAR Inventory is a cloud-based IMS solution that caters to small and medium-sized businesses. It offers features such as inventory tracking, purchasing, sales order management, manufacturing, and integrations with various e-commerce platforms and accounting software. These IMS tools vary in terms of features, scalability, integration capabilities, and pricing, allowing businesses to choose the solution that best fits their specific inventory management needs and operational requirements.

Inventory Management Systems Poor inventory management can significantly impact businesses in various ways, leading to operational inefficiencies, financial losses, and even damage to reputation. Here are a few real-world scenarios and case studies that highlight the consequences of inadequate inventory management: Chipotle Mexican Grill (2015 E. coli outbreak): In 2015, Chipotle experienced an E. coli outbreak linked to contaminated ingredients. This incident forced the company to close several stores temporarily and led to a significant drop in sales and stock prices. Impact of Poor Inventory Management: The outbreak was partly attributed to supply chain issues and inadequate inventory tracking of fresh ingredients. Chipotle's failure to manage inventory effectively in terms of sourcing, monitoring supplier quality, and maintaining safety standards had a severe impact on its brand reputation and financial performance.

Inventory Management Systems Poor inventory management can significantly impact businesses in various ways, leading to operational inefficiencies, financial losses, and even damage to reputation. Here are a few real-world scenarios and case studies that highlight the consequences of inadequate inventory management: Toys "R" Us Bankruptcy (2017): Toys "R" Us, once a leading toy retailer, filed for bankruptcy in 2017 and eventually liquidated its U.S. operations. The company struggled with mounting debt and failed to adapt to changing consumer preferences and the rise of e-commerce. Impact of Poor Inventory Management: Toys "R" Us faced challenges with excessive inventory levels and outdated product assortments. Poor inventory management practices, such as overstocking on less popular items and underestimating demand for trending products, contributed to financial losses and inability to compete effectively.

Inventory Management Systems Poor inventory management can significantly impact businesses in various ways, leading to operational inefficiencies, financial losses, and even damage to reputation. Here are a few real-world scenarios and case studies that highlight the consequences of inadequate inventory management: H&M Inventory Overstock (2018): In 2018, H&M, a global fashion retailer, reported a $4 billion inventory backlog due to excessive stockpiling of unsold clothes. The company faced declining sales and profitability despite aggressive discounting. Impact of Poor Inventory Management: H&M's over-reliance on seasonal forecasting and failure to adjust inventory levels led to a surplus of outdated fashion items. This resulted in heavy markdowns, eroded profit margins, and strained cash flow, highlighting the pitfalls of mismanaged inventory planning and forecasting.

Inventory Management Systems Poor inventory management can significantly impact businesses in various ways, leading to operational inefficiencies, financial losses, and even damage to reputation. Here are a few real-world scenarios and case studies that highlight the consequences of inadequate inventory management: Nike's Supply Chain Disruption (2020): During the COVID-19 pandemic in 2020, Nike experienced supply chain disruptions that affected its ability to fulfill customer orders and meet demand for popular products. Impact of Poor Inventory Management: Nike's reliance on global suppliers and just-in-time inventory strategies left the company vulnerable to disruptions in manufacturing and logistics. This led to delays in product launches, missed sales opportunities, and dissatisfied customers unable to purchase desired items.

Inventory Management Systems Poor inventory management can significantly impact businesses in various ways, leading to operational inefficiencies, financial losses, and even damage to reputation. Here are a few real-world scenarios and case studies that highlight the consequences of inadequate inventory management: General Motors Ignition Switch Recall (2014): General Motors (GM) faced a major crisis in 2014 when it recalled millions of vehicles due to defective ignition switches linked to fatalities and injuries. Impact of Poor Inventory Management: The recall process was hindered by poor inventory management practices within GM's supply chain and distribution network. Issues included inadequate tracking of faulty parts, delays in identifying affected vehicles, and challenges in coordinating replacements, resulting in significant reputational damage and financial liabilities.

Inventory Management Systems These real-world examples underscore the critical importance of effective inventory management in mitigating risks, optimizing operational performance, and safeguarding business continuity. Businesses that neglect to implement robust inventory management practices risk facing costly disruptions, reduced profitability, and diminished customer trust in the long term.

Inventory Management Having inventory allows for a smoother operation in most cases since it alleviates the need to create product from scratch for each individual demand. Inventory is the result of a push system where the forecast determines how much inventory of each item is required.

Excess Inventory There is, however, a problem with having too much inventory. Excess inventory can lead to spoilage, obsolescence, and damage. Also, spending too much on inventory limits the resources available for other activities and investments. Inventory analysis is essentially the determination of the right amount of product in the right location in the right form.

Excess Inventory ▶ Strategic decisions cover the inventory implications of product and network design. ▶ Tactical decisions cover deployment and determine what items to carry, in what form (raw materials, work-in-process, finished goods, etc.), and where. ▶ Finally, Operational decisions determine the replenishment policies (when and how much) of these inventories. This course mainly covers the operational decisions on replenishment.

Inventory Classification ▶ We can classify inventory in two main ways: Financial/Accounting or Functional. The financial classifications include raw materials, work in process (WIP), components, and finished goods. These are the forms that recognize the added value to a product and are needed for accounting purposes. The functional classifications, on the other hand, are based on how the items are used.

Functional Classification ▶ The two main functional classifications are Cycle Stock (the inventory that you will need during a replenishment cycle, that is, the time between order deliveries) and Safety or Buffer Stock (the inventory needed to cover any uncertainties in demand, supply, production, etc ). There are others, but these are the two primary functional forms. Note that unlike the financial categories, you cannot identify specific items as belonging to either safety or cycle stock by looking just at it. The distinction is important, though, because we will manage cycle and safety stock very differently.

Cost Equation ▶ The Total Cost equation is typically used to make the decisions of how much inventory to hold and how to replenish. It is the sum of the Purchasing, Ordering, Holding, and Shortage costs.

Cost Equation ▶ The Purchasing costs are usually variable or per-item costs and cover the total landed cost for acquiring that product – whether from internal manufacturing or purchasing it from outside. ▶ The Ordering costs are fixed costs that accrue when placing an order for products. It is often also called the set-up cost and it covers the activities required to place, receive, and process a batch of products in a single order. ▶ The Holding or Carrying costs are simply those costs that are required to keep inventory and include such things as storage costs, insurance, loss/shrinkage, damage, obsolescence, and capital costs. The units are typically in terms of cost per unit of time.

Cost Equation ▶ Finally, the Shortage or Stock-Out Costs are those costs associated with not having an item available when demanded. This is the most nebulous of the four costs as it really depends on the assumptions of the buyer’s behavior. It covers situations such as; the cost of a backorder where the customer is willing to wait, lost sales where the customer goes elsewhere for that purchase, complete lost sales where the customer never purchases the products again, as well as disruptions in manufacturing lines that occur due to missing parts.

Cost Component ▶ We seek the Order Replenishment Policy that minimizes these total costs and specifically the Relevant Total Costs. A cost component is considered relevant if it impacts the decision at hand and we can control it by some action. A Replenishment Policy essentially states two things: the quantity to be ordered, and when it should be ordered.

Cost Component ▶ The exact form of the Total Cost Equation used depends on the assumptions we make in terms of the situation. There are many different assumptions inherent in any of the models we will use, but the primary assumptions are made concerning the form of the demand for the product (whether it is constant or variable, random or deterministic, continuous or discrete, etc.).

Reasons to Hold Inventory Reasons to hold inventory include: ▶ Cover process time ▶ Allow for uncoupling of processes ▶ Anticipation/Speculation ▶ Minimize control costs ▶ Buffer against uncertainties such as demand, supply, delivery and manufacturing.

Inventory Decisions ▶ Strategic decision about the supply chain such as potential alternatives to holding inventory and product design ▶ Tactical deployment decisions such as what items to carry as inventory, in what form to carry items and how much of each item to hold and where ▶ Operational replenishment decisions such as how often to review inventory status, how often to make replenishment decisions and how large replenishment should be

Inventory Classification ▶ Financial/Accounting Categories: Raw Materials, Work in Progress (WIP), Components/Semi-Finished Goods and Finished Goods ▶ Functional: Cycle Stock, Safety Stock, Pipeline Inventory

Relevant Costs ▶ Purchase: Total landed cost for acquiring product ▶ Ordering: Cost to place, receive and process a batch of good including processing invoicing, auditing, labor, etc. In manufacturing this is the set-up cost for a run. ▶ Holding: Costs required to hold inventory such as storage, service casts, risk costs and capital costs ▶ Shortage: Costs of not having an item in stock including backorder, lost sales, lost customers and disruption costs ▶ A cost is relevant if it is controllable, and it applies to the specific decision being made.

Learning Block 1: Demand Planning Supply chain management is about balancing supply with demand.

Integrated Business Mangement Supply chains are the flow of materials, information, and finances as they move in all directions from supplier to manufacturer to wholesaler to retailer to consumer . Customer demand is the key driver of the supply chain.

Balancing Supply & Demand Balancing supply and demand is a constant process Too much demand and low supply = business loss that may not be recaptured ( stockouts ) Low demand and high supply = money tied up in inventory and storage facilities, risk that product become obsolete

Demand Shaping Internal Method : being able to fluctuate how much is produced and how much inventory is stored Equipment may allow companies to change what they are producing External Method : adapts price and lead time which shapes the demand – influencing demand to match supply Making 17" monitors the same price as 15" monitors to sell more 17" monitors

Demand Plans Demand planning is a comprehensive, collaborative process that requires consensus Companies need a common demand plan Collaborative Planning, Forecasting, and Replenishing (CPFR) is the process used to achieve an agreed-upon plan Key Terms: Materials Required Plan Master Production Schedule Enterprise Resource Planning

Demand Plan

Enterprise Resource Planning ERP is software that combines multiple business functions (MRP, DRP, CRP) into one system and merges all the business planning systems All parts of the companies use one system to manage the process of balancing supply and demand

Demand Forecasting Quantitative Forecasting: when historical data exists and is helpful in calculating future demand or forecasting based on numbers Qualitative Forecasting: when there is little past data to rely on and intuition or expert judgment is used  Both methods include the need to understand events and conditions that modify demand

Demand Patterns Stationary  - even demand Trend  - predictable growth or decline Seasonal  - patterns of increase and decline that repeat cycle after cycle Cyclical  - patterns that are influenced by external factors (e.g. recession, recovery) Random  - changes and variances that are not predictable

Demand Planning Inaccuracies Forecasting is almost never perfect May lack customer demand data early enough New products also present more challenges due higher levels of coordination and no previous data Plans should consider and allow for inaccuracies Long-range forecasts tend to have a greater degree of error than short-term forecasts

Bullwhip Effect Bullwhip Effect: inaccurate forecasts create disruption and expense within the organization and has a ripple effect of customers and supplier Ultimately it reduces profit and inflates the end cost for customers Variations of demand are amplified at each of the following: Inaccurate forecasting and planning Lack of communication Lack of visibility Excess lead time Late deliveries

Types of Demand Independent Demand demand for finished products demand is outside the company and is created by customers independent demand creates a demand for finished good to be manufactured Dependent Demand demand for one good or service occurs as a result for another rather than a customer as demand for bicycles go up - tires and bicycle seats would be a dependent demand

Learning Block 2: Supply Management & Procurement The goal of procurement in the supply chain is to balance supply with demand while creating value.

Procurement Procurement: the key function in the supply chain that is responsible for buying, or procuring, good and services Purchasing is the act of buying Procurement process involves planning, negotiation, and administration associated with the eventual placement of purchase orders with suppliers The right materials need to be purchased - based upon definition of requirements and formal specifications

Procurement includes… Receiving requirements from MRP via purchase requisitions Sourcing, or finding, suitable suppliers Obtaining pricing and delivery data via requests for quotes (RFQs) and requests for price (RFPs) Conduction negotiations with suppliers Creating weighted scorecards to justify awards Placing purchase orders (POs) Tracking and expediting POs Processing supplier invoices (payments)

Procurement Adds Value Procurement is viewed as a strategic business function Procurement is linked closely with other chain functions Awards are made based upon the best value verses lowest price Best value may include Price Delivery Quality Supplier reputation Environmental factors

Relationship Management & Strategic Sourcing Relationships with suppliers are more important Relationship Management: the focus on building, maintaining, and developing relationships for the future of both organizations Buying no longer focuses only of the lowest price, but takes in to account a variety of factors Strategic sourcing describes the concept of a win-win relationship

Total Cost of Ownerships Total cost of ownership (TCO): measures all of the costs associated with planning the procurement, making the award, and other post-award process This includes costs that are accrued  before , during , and after the transaction

Decision: Make or Buy Companies usually like to make products they consider their core competencies Core competencies or competitive advantage are what companies invest in, have expertise in, and strategically fit with the overall mission and visions Benefits of buying include: funds to invest elsewhere product may be of better quality supplier can make it cheaper due to economies of scale

Weighted Scorecard A tool that identifies attributes of a requirement and generates a proportionate value based on a score multiplied by the value assigned to the attribute to achieve a total score of 100%. Each attribute is then rated based on a consistent scale. Example: a requirement may be a new supplier for product A. Scored attributes: price, quality, and flexibility.

Learning Block 3: Warehousing Operations Warehouse: a place in which inventory is held for vary periods of time Primary Objective : to provide excellent and efficient customer service at the lowest cost possible

Warehouse Characteristics Used by all types of businesses to store and manage products Use sophisticated technology and systems May store equipment, raw materials, excess, obsolete inventory, work-in-process inventory Products may be stored for more than one year A variation of a warehouse, but they only serve to distribute products, not to store products Products come in quickly and go out to the customer almost as fast; Holds product for less than a month Usually finished good ready to ship to end users Distribution Centers (DCs) Characteristics

Warehouse Management System Warehouse Management System (WMS): the central brain of managing warehouses and DCs – sophisticated software designed to manage the receiving, movement, storage, and retrieval of product

Key Operational Activities Focuses on staging and storage locations for products in transit

1: Receiving Receiving:  product is moved from transportation vehicles into warehouses and entered into inventory A specific time and date are scheduled for carriers to unload Shipping documentation paperwork is transferred Products are inspected for damage Products are unloaded - counted for accuracy, labeled, and sent to storage

2: Storage Storage is the act of putting products away in specific, clean, and secure locations so they can be retrieved easily when needed

Strategies for Storage Minimal Handing The most efficient management practice is minimizing the number of times a product is handled Ideally items are received, stored, and shipped out Product Demand Important key for proper storage is determining demand for particular items Sometimes high demand items are never stored but moved directly to outbound shipping area Low demand items may be stored in the farthest places in a warehouse

Strategies for Storage Storage Racking Most commonly used storage strategy - effectively organizes products and take advantage of vertical space Each storage rack has a unique number - that allow everyone to know exact product locations Great for storing full pallets of products Bins and Containers Frequently used when pallets have to be broken down into smaller units Assigned unique numbers and locations Usually have their own separate racking and storage area

Labeling & Storage Location Location and labeling are key elements to storage success License plates, storage labels are generated at receiving bays once products have been successfully received into the warehouse

3: Order Fulfillment This process starts when orders are placed by customers Order Picking: products are located and brought out of storage location Accuracy and speed are key concerns of order fulfillment and order picking

Picking Types Manual Picking : Order pickers physically pick one item from orders and bring it back to the shipping staging area Order Picking: Items are picked individually for an entire orde ; Once finished, pickers will take orders to the shipping staging area Batch Picking: Pickers focus on picking a batch of items for several different order; Improves picking efficiency and accuracy Zone Picking: Warehouses are divided into zones; Picker(s) are assigned to one specific zone or area; They pick all items in their zone for any order

Picking Types Voice Picking Voice-activated picking can be used with any of the previous methods Employees listen to others on a headset about which items in certain quantities are needed for others Results in faster picking times and reduced picking errors Pick-to-Light Beneficial if items need to be selected quickly and accurately Shelves have digital displays telling employees where and what to pick from shelves Once items are selected operators turn off the indicator light

4: Preparation for Shipment The last step in order fulfillment is shipping Assembling orders into shippable forms Provides the last opportunity to fix any order issues and verify orders are correct Key Factors to consider when preparing orders: The size of the order The mode or method of transportation The carrier shipping requirements Need for refrigeration or safeguards for hazardous materials

Safety & Cleanliness Staging Area:   the zone where products come off or go onto trucks Safety is of utmost importance - this often the busiest and most dangerous area in warehouses / DCs One way to make warehouses is safe is by ensuring they are clean - It is everyone's job to keep warehouses neat and clean Safety and organization also extends to the loading process

Shipping Documentation Bill of Lading The most important document , travels with the trucks  Contract saying that a specific set of goods have been received by a specific carrier as cargo to be delivered to a specific location and a specific receiver Considered the official documentation that can be requested by government officials Shipping/Packing Lists, Shipping Manifest, and Waybill Itemized document that itemizes the complete inventory load It provides more details about the products than the bill of lading

Tracking Tracking is accomplished by entering data into a transportation system with a unique identifier Today, customer service is priority, so carriers and shippers track shipments.

Learning Block 4: Inventory Management

What is Inventory? Inventory: the physical assets that are held or stored for use, at some point, in… Manufacturing products Completing partially manufactured products Direct sales to customers Operating maintenance tasks Represents a monetary investment and therefore needs to be turned to make a profit

Inventory Management Not all inventory is created equally Inventory management – the process of ensuring the availability of products through inventory administration Inventory control will sometimes be used interchangeable with inventory management Seeks to balance the risk between stockouts and leftover inventory

Inventory Costs Acquisition Cost: The net price plus other costs needed to purchase an item and move it to the point of use Carrying Cost: Costs of holding inventory, which may include: Warehousing costs Labor Risk of expiration or obsolescence that requires disposal Damage

4 Basic Inventory Types Inventory classification plays a role in accounting, physical control, and use

Raw Materials Raw Materials -  raw materials include any items consumed to make finished goods Raw materials from nature Sub-categories: parts, components, semi-processed goods, catalysts, commodities, critical components, packaging Work in Process  - inventory that has been moved out of raw materials  and is in staging for manufacturing  Can be consumed to make finished goods, returned to raw materials, or re-categorized as scrap Work in Process

Finished Goods Finished Goods  - can be a completed product, a component that will be consumed in future manufacturing, or a service repair part that can be sold Finished goods may be unsellable for multiple reasons: Obsolete, Rework, Return, Quarantine Maintenance, repair, and operating (MRO) -  is not directly consumed in the manufacturing and operations - is product that is consumed to support the operations to manufacture and manage inventory gears to repair a conveyor, grease to lubricate machines Maintenance, Repair, & Operating (MRO)

Lead Time Lead Time:  the average time from placing an order with a supplier to receiving goods Increased lead time contributes directly to higher inventory levels and greater inaccuracy in forecasting Longer lead times reduces flexibility because adjustments are more difficult when merchandise is ordered

Inventory Turns Inventory Turns: the metric that tracks how often product is used and replaced in a given time period high inventory turns = products are moving off the shelf quickly low inventory turn ratio = can also indicate low sales and even overstocking of inventory Lean: operational and procedural practices that create efficient flow – tasks that do not contribute value are reduced or eliminated Just-in Time (JIT) : an inventory control system where a company receives raw materials as they are needed for manufacturing, which can eliminate or dramatically reduce raw material warehousing and material costs

Supplier-Managed Inventory occurs when the supplier is responsible Supplier - Managed Inventory (SMI) for the monitoring and replenishment of inventory as needed Inventory management can also be maintained through Third-Party Logistics Providers (3PLs) through the use of third-party warehouses

Learning Block 5: Manufacturing & Service Operations

What is a Process? Process : a set if individual activities that are combined to product a product, service, or a combination or products and services 4 Elements of Processes Inputs: raw or unfinished materials Outputs: end product Controls: rules, policies , guidelines Resources: equipment, tools, supplies, labor

Product-Process Matrix Product-Process Matrix: a way of linking marketing decisions and a product's life cycle to an organization's operations capabilities .

5 Process Structures Pro ject Process: high variety and low volume process Custom homes, bridges Job Shop Process: medium-to-low volume and medium-to-high variety process Beauty shops, auto repair shops Batch Process: medium volume and medium variety process Bakeries, production of auto parts Repetitive Process: medium-to-high volume and medium-to-low variety process Appliances, automobiles, buffet restaurants Continuous Process: high volume and low variety process Oil refineries, chemical plants, bottling factories

Product Life Cycles Product life cycles: show the typical progression of manufactured goods for organizations Organizations need to change and adapt organizational capabilities based on the product life cycle Each phase can vary in length – there is no set amount of time for each phase

Product Life Cycle Phases Introduction: introducing new products market evaluation, product design, testing, packaging, and designing and setting up the supply chain Growth: product sales expand changes to product design, manufacturing processes, supply chain is monitored and evaluated, focus on maximizing revenue Maturity: demand is relatively stable product and production changes are minimal, focus on reducing costs and increasing production rates and supply chain efficiencies Decline: demand continues to drop adopt product innovations, point products don't appeal to customers or meet their expectations, cost is a critical factor

Operations Operations Management is the management of the transformation process in which inputs are made into products and services Manufacturing Operations – Operations specifically used for making products , including dish soap to automobiles; they make tangible items that can be inventoried and sold to consumers Service Operations - Involve companies that provide intangible products or services directly to consumers , services cannot be inventoried

How Products are Sold Engineering-to-Order (ETO) Long lead times and highly customized products Customer orders are required before any work begins, once orders are received, the process and new designs begin Custom home, individually designed yacht Make-to-Order (MTO) Larger customer base and allows for some customization Orders are required before beginning the production process, most of the design work is complete and some parts may be in inventory Jet airplane, haircut, purchasing a mobile home

How Products are Sold Assemble to Order (ATO) Products are assembled from standardized parts and modules  Usually several assembly options available to customers Restaurants with assembly lines, hardware stores that mix paint Make-to-Stock (MTS) Mass produce goods to be kept in inventory, ready to ship for customer orders Use demand forecasting to estimate production - best for mature products Books, cars, groceries, retail clothing

Service Operations Service Operations: usually provides intangible services directly to consumers, end products cannot be inventoried Require some amount of interaction with consumers Inherently variably because of the customer interactions and unpredictable nature of humans Customers contribute as much to the end product as many service providers do

How Services are Offered Service Factory Low labor cost, low customization, and low customer interactions Customers focus on price and look for the best deal Operations managers focus efforts on facilities and equipment utilization by maximizing output and keeping costs low Hotels, trucking companies, airlines Service Shop High customization and customer interaction, but low labor and costs Need to stay current with technology updates and scheduling Auto repair shops

How Services are Offered Mass Service Low customization and customer interaction, but high labor costs Operations managers concerned with improving service times and automated technologies Retail banks Professional Shop High customization, customer interaction, and labor costs Service providers are highly educated and the services they perform are time consuming and customized Accountants, consultants, doctors, lawyers

Total Quality Management Total Quality Management (TQM): a focus on designing processes to produce consistent quality emphasis on quality is consistent throughout the entire organization continuous quest to achieve improvements in product, service, equipment, people, procedures, material, etc. Six Sigma - identifying the root cause of errors and fixing them Lean - removing activities that do not add value

Learning Block 6: Transportation Operations

Transportation Efficiency Demand for transportation services is derived from customer demand 7 Rights of Logistics: Transporting the… right  product   to the right  customer   in the right  quantity   and the right  condition   at the right place and the right  time   and for the right  cost.

Transportation Challenges Complexity of supply chains Growth of offshore manufacturing Customer demands for more tailored services Capacity constraints from other types of infrastructure Rising transportation rates Government regulations

Road Transport (Motor Carrier) Most widely used domestic mode of transportation - most freight is regional in a nature Mode of choice for high-value, time-sensitive goods Challenges: rising costs, labor issues, and competition Mode of choice with large volume and shipment is over 900 miles Primarily used for long-distance or low-value raw materials and manufactured products Challenges: large investment in terminals, capacity, and unchangeable infrastructure Rail Transport

Air Transport Historically viewed as expensive (emergency use) JIT demand, lower inventory levels, and growth of e-commerce has increased demand Mode of choice to ship small quantities of high value , low-weight, semi-finished, and finished goods Major mode for international trade Dominates all modes in international freight revenue Ships are slow , but offer tremendous capacities for volume freight, efficient fuel consumption, and low cost Water Transport

Pipeline “Hidden giant" of transportation Equipment is fixed in place , providing a warehousing function and protecting the product from contamination Most economical form of transportation with the lowest cost per ton-mile For-hire and private carriers Challenges: ongoing issues of safety and security  

Intermodal Transportation Intermodal Transportation:  two or more independent modes used to transport and deliver the same cargo Cargo stays in one standard container throughout the transportation process Has seen significant growth in the last 20 years

Freight Documentation Shipments are accompanied by documentation that details what the shipment contains , where it is going , and to whom it is shipping Common Shipment Documents Bill of Lading Freight Invoice / bill Freight Claim

Freight Documentation Freight Invoice / Bill Does not serve as a key piece of evidence in disputes Include specific information, including transaction-related information and charges that serve to describe the information on the bill of lading Freight Claim Legal claim by shippers against carriers for financial compensation for loss or damage of shipment 3 types of Freight Claims : Shortage/Loss, Damage, Delay Concealed damage: discovered after shipments have been received and signed for; no visible damage to cartons or products

Safety & Security Governmental deregulation has provided carriers with more feed to operate in competitive environments Hours of Service (HOS) Regulations 11 hours of driving time within a consecutive 14-hour period, after which drivers must be off-duty for 10 hours Limits maximum workweek to 70 hours Drivers who reach 70 hours within a week, may resume driving if they rest for 34 consecutive hours 30 minute break during the first 8-hours of a shift

Quality of Service Companies monitor and track the following to ensure quality of service: Customer service demands Service level of carriers Shipment date, arrival date, and shipment damage information Use of standardized scorecards Key Performance Indicators (KPIs) Transportation efficiency spending Freight protection Delivery service quality Customer satisfaction

Transportation Management Systems (TMS) Transportation Management Systems:  include software tools related to moving goods throughout the supply chain and work in conjunction with other management tools (WMS, order managements systems, supply chain planning tools) TMS Capabilities: Routing and scheduling Planning how to load containers or vessels Tracking orders Performance reporting and score carding Auditing freight bills

Inbound, Outbound, & Reverse Logistics Inbound Logistics: The transport, storage, and delivery of goods coming into businesses. Covers anything companies order from all suppliers. Outbound Logistics: The transport, storage, and delivery of goods that are leaving businesses. Deals almost exclusively with end products. Reverse Logistics: The transportation of good that need to be returned through the supply chain because of defects or because products have reached the end of their usage

Learning Block 7: Customer Service Operations

Internal & External Customers Internal Customers Customers within the same company or organization One department relies on another department for a product/service External Customers Customers outside an organization Usually consumers of the products/services Retailers may purchase products from wholesale distributors to resell them to customers CUSTOMERS ARE OFTEN CONFUSED WITH CONSUMERS

Customer Service Customer service is a key competitive advantage and a part of every interaction with customers. Employees must act as ambassadors for their company. Customer service representative must be trained and be proficient in: Order process and customer relationship management (CRM) Communications Returns and reverse logistics Challenging customers Legal and regulatory concerns

The Order Cycle The customer order cycles occurs when customers interact with suppliers.

Relationship Management Customer Relationship Management (CRM) The term given to developing different strategies to serve most effectively the full range of customers that interact with a company CRM may also be used to refer to the computer systems that help support the process of CRM Customer Life Cycle: The term used to describe the relationship used by a company to find, manage, retain, and develop interactions with customers

Communications Communication involves the transfer of information Effective communicators need to: Understand to whom they communicate The message they communicate The most appropriate form of communication Communication Channels Verbal communication Listening Nonverbal communication Written ciommunication

Challenging Customers Customer service representatives should have patience , skill , and good communication skills when working with challenging customers Challenging customers may be: Angry or openly antagonistic and aggressive Lacking good communication skills and the ability to express their thoughts Arrogant or supreme attitude Prone to making unwarranted personal attacks Overly talkative and lack the will or ability to listen
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