AETCOM module 2.1.pptx dbjdndienieheuehehe

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1. Question and answers 1. State few essential elements of communication in medical encounters in accordance to the Kalamazoo consensus statement Communications in medical encounters involves building a relationship with the patient. A strong, therapeutic, and effective relationship is absolutely necessary for effective physician - patient communication. Essential elements according to the Kalamazoo consensus statement involves: 1. Opening the Discussion- Allow the patient to complete his or her opening statement. Establish a personal connection. 2. Gathering information- Use open-ended and closed-ended questions appropriately Actively listen using nonverbal (e.g. eye contact) and verbal (e.g., words of encouragement) techniques

2. 3. Understanding the patient's perspective- Explore contextual factors (e.g., family, culture, gender, age, socioeconomic status, spirituality) Explore beliefs, concerns, and expectations about health and illness 4. Sharing information- Use language the patient can understand Check for understanding Encourage questions 5. Reaching an agreement on problems and plans- Encourage the patient to participate in decisions to the extent he or she desires Check the patient's willingness and ability to follow the plan 6. Providing closure- Summarize and affirm agreement with the plan of action Discuss follow-up (e.g., next visit, plan for unexpected outcomes)

3. 2. Q. What is communication? What are the types of communication? Discuss the importance of efficient communication in healthcare settings. Communication: A process by which information and understanding is exchanged between individuals, by any effective means. Types: 1. Verbal- It involves the use of spoken words or sign language to share information. It can either happen face to face or through other channels, such as mobile phone and video conferencing. 2. Non-verbal- Nonverbal communication involves passive communication through the use of gestures, tone of voice, body language and facial expressions to share your thoughts and feelings. It also involves communicating through the way you dress. 3. Written- Written communication includes communicating through writing, typing or printing. It is done through channels such as letters, text messages, emails, social media and books .

4. 3. Q What are the Importance of efficient communication in healthcare? setting: An efficient communication enables healthcare providers to establish rapport with their patients and work effectively with all members of the care team. Providers can help patients feel heard, ease their fears, and encourage them to disclose relevant information. Clear, honest and empathetic communication between patient and provider minimizes misunderstandings and paves the way for accurate diagnoses and treatment decisions. Moreover, it also helps the healthcare provider to reveal sensitive information regarding the treatment outcomes to the patient and relatives. In terms of patient counselling for various psychiatric disorders, effective communication plays a vital role. Furthermore, a sense of trust is established between the patient and physician which is essential for patient wellbeing.