Andrea Peruggia Resume

1. Andrea Peruggia
309 Maple Ct  Copiague, NY 11726  [phone] [email protected]


Objective:
Highly self-motivated and detail oriented professional seeking to advance within a company that will utilize a strong educational background
coupled with superior customer service skills. Committed to learning new tasks and skills that positively impact bottom line results.


EDUCATION

Walter G O’Connell Copiague High School
General Studies

Nassau Community College, Garden City, NY
Liberal Arts



EXPERIENCE


Evo Payments November 2015-September 2016
Risk Analyst / Fund Management

• Supporting EVOs corporate finance areas. Specifically, responsible for the reporting and analysis function including variance
analysis, pricing / profitability analysis, and forecasting.
• Assist with the production of monthly, quarterly, and other ad hoc executive reporting.
• developing the annual and five-year financial plan both at a divisional and consolidated level. Document and maintain position
processes.
• Maintain a professional working relationship with internal and external customers.
• Monitor merchant activity in order to detect and prevent fraudulent activity, potential loss and chargeback’s.
• Review detail transaction history for the merchant using E-safe system.
• Analyze transactions, financial information, internal reports and unusual processing trends for potential fraud and credit risks.
• Make real time/on-line decisions through risk systems justifying all recommendations.
• Review and research transaction exceptions per approved account parameters on credit card processing activity as outlined in
company guidelines and procedures (i.e. over the merchant’s average ticket, month-to-date volume is over contractual
amount, invalid authorization code, etc.)
• Forward daily reports of the transaction exceptions to Management within 24/48 hours upon receipt of merchant required
documentation.
• Review and process merchant data for investigations using internal systems.
• Correspond with merchants, banks and consumers both in writing (using form letters), and via the telephone as necessary for
transaction verification and to investigate possible risk issues.
• Submit all risk files to manager within five (5) business days from assigned date to avoid any legal ramifications.
 Reprocess credit reversals using an A360 system.
 Processing global dropped credits using an A360 system.
 Reviewing MAC Alerts, and forward them to corresponding ISO’s
 Satisfy / Release / Hold funds through an EMRS system.
 Credit rejects via the OCS system
 Staying up to date on Visa / MasterCard policies and procedures’.
 In depth review of prohibited merchants, whom circumvented the underwriting system to minimize risk exposure.
 Risk chargeback review via the Global network.

2. Rue21, Deer park, NY February 2015-October 2015
Assistant Store Manager
 Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions;
reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
 Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive
merchandise.
 Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing
and expediting orders; verifying receipt.
 Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling
prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
 Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment
transactions; preparing merchandise for delivery.
 Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating
customer complaints and service suggestions.
 Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting
locations of potentially dangerous materials and chemicals.
 Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
 Prepares reports by collecting, analyzing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.
 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.
2 Cute Inc., Massapequa, NY
Store Manager December2012 – February 2015
 Manage 2 Cutes’ largest –volume store, with sales of approximately $30,000.00 per week.
 Handle all merchandising, inventory control, ordering, cash control, and maintenance.
 Assist customers in all aspects of store services including handling complaints and inquiries.
Coordinate sales promotions and provide sales targets.
 Led and motivated the store team to increase sales and ensure efficiency.
Analyzed sales figures—Utilized IT to record sales figures for data analysis and forward forecasts. Analyzed and interpreted
trends to facilitate planning.
 Maintain accurate statistical and financial records.
 Oversee resets, remodels, relocations, and new store openings.
 Investigate inventory shortages, identifying cause as internal or external, taking necessary employee disciplinary action when
appropriate.

Ann Taylor, New York, NY
Assistant Store Manager August 2011 – November 2011
 Driving and maximizing the sales and probability of the store to achieve growth.
 Monitoring and review staff and store performance on a regular basis.
 Organizing, preparing and arranging promotional materials and displays.
 Leading by example in all aspects of the role.
 Enhance the customer experience by leading the team of associates in providing strong customer service.
 Worked closely with senior management and sales teams to ensure the store met regional and corporate financial goals.

Fossil Inc, New York, NY
Cash Wrap Supervisor September 2010 –April 2011
 Maintain responsibility for the daily operations and cash management for all employees.
 Handled customer complaints and employee conflicts in absence of the store manager.
 Developed and implemented a multi-tier approach to increasing sales to national chain accounts through the use of direct sale
efforts.
 Formulated hourly activity reports for sales associates to make daily goals.



SKILLS
 Data Analysis
 Excel, Word, Outlook, PowerPoint, Visio

3.  Communication
 Personnel Management
 EMRS
 ESAFE
 Global
 A360
 Skill port
 Mitas
 OnBoard
 EDS
 G2
 E360
 OCS


References available upon request.