APOLOGY.ppt ppt tentang apology dan penjelasan

Ppt apologyy

2. An apology is an expression of guilt over
having said or done something that is
acknowledged to be hurtful or damaging,
and a request for apology.

3. 1.Determine what went wrong.
2.Take full responsibility for the offense,
without sharing the blame with anyone
else, and without presenting mitigating
circumstances.
3.Realize that there are no excuses.
4.Decide when to apologize
5.Write your apology down.
6.Do it face to face, if possible. A phoned,
emailed or recorded apology may show a
lack of sincerity and effort.

4. 7. Begin the apology by naming the offense
and the feelings your action may have caused.
Be specific about the incident so that they know
exactly what you're apologizing for. Make it a
point to avoid using the word "but". ("I am sorry,
but..." means "I am not sorry.") Also, do not say
"I'm sorry you feel that way" or "I'm sorry if you
were offended." Be sorry for what you did! "I'm
sorry you feel that way" makes it seem like you
are blaming the other person, and is not a real
apology. Validate their feelings or discomfort by
acknowledging your potential effects, while
taking responsibility:

5. 8. Express your appreciation for the role
that they play in your life, emphasizing that
you do not want to damage the relationship.
9. Ask if they will give you another chance to
make up for what you did wrong.
10. Be patient.If an apology is not accepted,
thank them for hearing you out and leave the
door open for if they wish to reconcile later.
(E.g. "I understand you're still upset about it,
but thanks for giving me the chance to
apologize. If you ever change your mind,
please give me a call.")

6. Sometimes people want to forgive you, but
they still need a little time to cool off. If you
are lucky enough for your apology to be
accepted.
11.Stick to your word

7. 1."Boss, I'm sorry I'm late again, I know my
shift started 10 minutes ago. I hope this
doesn't complicate your day."
2."Dear, I'm sorry I forgot your birthday-
there's no excuse. I hope you don't feel
neglected. Please, let me set this right."

8. I would like to apologize
Please, accept my apology.
I’m sorry ..........
I accept your apology (answer)