APPLICATION OF QUALITY MANAGEMENT STSTEM

APPLICATION OF QUALITY MANAGEMENT STSTEM

1. NELSON MANDELA AFRICAN INSTITUTION OF SCIENCE AND TECHNOLOGY (NMAIST)
Question: QUALITY MANAGEMENT SYSTEM OF COCA COLA
BEVERAGES SRI LANKA LTD (CCBSL)
Student Name: NOELA OLIVIA ENOCK
Registration Number: M096/T23
Program: MSC. in Food Science and Biotechnology
Course Name: Food Quality Assurance and Control LiSE: 6222
Source of Case Study: http://www.mbaknol.com

2. Parts of Presentation
A: QUALITY MANAGEMENT SYSTEM OF CCBSL
B: TOTAL QUALITY MANAGEMENT OF CCBSL

3. Presentation Outline
Introduction What is
QMS?
What
purpose
does QMS
serve?
The CCBSL
Quality
Statement
Quality
Management
of CCBSL
KAIZEN
Theory
5S Principle
Manage
ment
Responsi
bility
Design &
Develop
ment
Document
Control
Recommendation
Consumer
Responses
and
Customer
Satisfactio
n
Findings
Corrective
Action

4. Introduction

Coca Cola Beverages Sri Lanka Ltd
(CCBSL), located in Biyagama.

The only Coca Cola bottling plant
in Sri Lanka.

Has 443 employees.

Produces and sells over 10 million
unit cases of carbonated soft
drinks per annum.

It operates through a countrywide
distributor network, consisting of
about 128 distributors.
•As one of the largest and well
experienced business over 125 years,
•CCBSL has their own developed quality
management system that perfectly
matches with all of their operations.
• They implements 5S and Kaizen
theories inside the frame of their own
quality management system to smooth
overall quality.

5. What is a Quality Management System (QMS)?

A quality management system is a management technique used to
communicate to employees what is required to produce the desired quality of
products and services and to influence employee actions to complete tasks
according to the quality specifications.

6. What purpose Does a QMS Serve?

•Establishes a vision for the employees. •Sets standards for
employees. •Builds motivation within the company. •Sets goals for
employees. •Helps fight the resistance to change within
organizations. •Helps direct the corporate culture.

7. The Coca cola Quality Statement
The Coca-Cola
Company exists to benefit and refresh everyone it touches. For them, Quality is more
than just something the taste or see or measure. • It shows in their every action. Coca-
Cola relentlessly strives to exceed the world’s ever-changing expectations because
keeping their Quality promise in the marketplace is their highest business objective. •

8. Quality Management System of Coca-cola
•Each organizational unit has establish, document,
implement, and maintain a quality management system and
continually improve its effectiveness in accordance with the
requirements of this Standard.

9. KAIZEN Theory
•Kaizen is a Japanese word. KAI means change and ZEN means better,
the two words together mean - change for the better, or
improvement. • Coca-Cola use kaizen for • Small improvements first
rather than on the big ones, • Utilizing everyone’s potential and
knowledge rather than depending on a few experts • Implementing a
continual stream of small improvements at a steady pace rather than
some big changes once in a while, • and done at every place where
some work is done.

10. 5S principles to Streamline Productions Processes
This 5S system describes how to fill the organization work gap to improve the
efficiency and the effectiveness by identifying and storing the items used,
maintaining the areas and items, and sustain according to the new order. 5S
consists of these five steps: • SEIRI : Sort through and sort out • SEITON :
Standardize and share information • SEISO : Set in order • SEIKETSUS: Sustain the
improvements made • SHITSUKES: Shine and inspect through cleaning.
Accordingly, Coca cola Sri Lanka uses this 5S system for few months and it started
with the big cleaning day. It increased morale of the employees and customers
where it can be found through the all behaviors of the Company.
10

11. Management Responsibilities
Management Commitment Top management has demonstrated support and
commitment to the development, implementation, and continual improvement
of the quality system by
• Ensuring the availability of appropriate resources;
•Establishing a quality statement and
•ensuring that key objectives and metrics are established;
•Resources
Top management of each organizational unit has determined and provides the
resources needed to Effectively achieve the organization’s objectives, as defined
in the business plan.
Quality Statement
Top management of each organizational unit has established and documents its
quality statement.
Process Monitoring and control

12. Document Control
Each organizational unit is controlling all documents required by The Co Quality
System a. Structure and numbering of the documentation system b. Protocols for
creation and approval of documents prior to issue c. Review, updating as
necessary, and preapprovals of documents. Process Orientation & Organizational
Structure Each organizational unit has: a. Identify the processes and procedures
needed for the quality man and their application throughout the organization b.
Determine the sequence and interaction of these processes
12

13. Design and Development Planning
Design and Development Planning The organizational unit is planning and
controlling the design and devel and other process outputs. Design and
development planning has determined: a. Design and development stages b.
Review, verification, and validation those are appropriate to each des stage 
Process Monitoring and Control Each organizational unit is planning,
implementing, controlling, monito and analyzing its processes, and effectively
ensure that new and existing continuously produce material, product, and/ or
service within Company
•
13

14. Consumer Responses and Customer Satisfaction
Determination of Contractual Requirements Each organizational unit has
identified the requirements of each order or contract. • Customer Satisfaction
Each organizational unit has implemented a procedure for measurement and
analysis of customer satisfaction data against established customer
requirements and expectations and takes actions to ensure they are met. 10)
Continual Improvement Each organizational unit has continually improve the
effectiveness of its quality management system using the business plan, quality
statement, objectives and metrics, audit results, analysis of data, corrective and
preventive actions, and management review .

15. Corrective Action
••each organizational unit has implemented a corrective action
procedure that ensures action is taken to eliminate the cause of
nonconformities in order to prevent recurrence. • Preventive Action
Each organizational unit has determined preventive actions, and
implements a preventive action procedure that ensures that the
actions are taken, to eliminate the cause of potential nonconformities
in order to prevent occurrence.

16. Certificate Awarded
•Coca-Cola Beverages Sri Lanka Ltd. (CCBSL) has been honored with
the prestigi Awards 2013, in the Large Scale Manufacturing Category .
Certifications Coca-Cola Sri Lanka has been certified with,
FSSC 22000:2010 (Food Safety System)
ISO 9001:2008 (Quality Management System),
ISO 14001:2004 (Environment Management System),
BS OHSAS 18001:2007 (Occupational Health & Safety System),
PAS 220, and TCCQS-E3 quality standards.
The Company’s’ production facility in Biyagama has been awarded by
the Coca- South West Asia Business Unit (INSWABU) as being amongst
the top 60 plants in Cola System worldwide.

17. Findings
•Coca-Cola has very effective and efficient quality management
system.
• Since 1995 Coca-Cola maintains their own quality management
system
• Coca-Cola system has more than 900 bottling plant worldwide under
same quality management system.

18. Recommendations
• Since they implement their own quality control system, new employees can
be not familiar with it.
• Their globalized quality management system should have extensions to
match with local work conditions.
• Company should get necessary actions to avoid employee dissatisfaction at
implementation of tough points of TCCQS.
• Company should improve some quality points as a normal quality practices
instead of regulations.
• TCCQS made to match with global quality system. At global level organization
plants spends huge cost to maintain quality system regardless of other factors.
• Local plant should identify and get maximum value from TCCQS at
dependable cost.
• Its is a benchmark (standard, reference, compare quality, performance) for
other beverages company

19. B: TOTAL QUALITY MANAGEMENT (TQM)