Apply-etiquette-and-manners.pptx-FBS.pptx

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1. Apply etiquette and manners from hotel staff and front office . Joey research

2. In hotels, it's important for the people who work there to be polite and well-behaved, especially those at the front desk. How they act can make guests feel happy and welcome. This report talks about why it's important for hotel staff to be polite and well-behaved, especially at the front desk. Introduction Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Ut fermentum a magna ut. 2

3. The Front Desk's Important Job The front desk staff are like the hotel's face, and how they treat guests can make a big difference. They do things like checking guests in and out, helping with questions and requests, and telling guests about the hotel and the area. Here's what they should do to be polite and well-behaved. 3

4. Saying Hello and Being Friendly When guests come in, the first thing the front desk staff should do is say hello and make them feel welcome. They should stand up, look at the guests, and smile. They should use the right titles (like Mr., Mrs., or Dr.) and call guests by their last names, unless the guests want them to use their first names. It's also nice to say a warm welcome. 4

5. Talking Nicely Front desk staff should talk to guests in a clear and nice way. They should listen carefully when guests talk and make sure they understand what the guests want. They shouldn't interrupt guests when they're speaking. 5

6. Handling Problems Being On Time Sometimes, things don't go perfectly in a hotel. When there are problems, the front desk staff should stay calm and be polite. They should say sorry if something goes wrong, take responsibility for it, and try to find a solution. They should also keep things private and not talk about guests' problems with other people. Front desk staff should do things quickly and not make guests wait for a long time. When guests are checking in or out, the process should be fast. They should also be on time for appointments or services . 6

7. Helping Guests Explore Looking Professional The front desk staff should know about the fun things to do in the area. They should give guests good ideas for places to visit, eat, and things to do. They should help with reservations and show they are excited to help. Front desk staff should look neat and clean. They should wear their uniform nicely and keep their hair and accessories in good order. They should also make sure they smell clean. 7

8. After guests leave, it's a say thank you and show you appreciate them. You can send a nice note or email to guests. It's also a good idea to ask guests what they thought and if they have any suggestions for making things better. good idea to 8 Large image Saying Thank You and Asking for Feedback

9. Thank You Joey B. Bautista 9