Hospitality Management Submitted to: Dr. Suvidha Khanna Submitted by : Aanchal Talla (23) Aseesdeep Kour (3) Chetna Handa (5) Prashant Kalra (12) Rishab Banotra (16)
“Where Hospitality is a tradition” Hotel Asia Jammu
Assests of the Hotel Highway Hotel. 2 kms from Bus stand. 2.6 km from Jammu Tawi Railway Station. And 4 kms from Jammu Airport. In the vicinity of the tourists.
Came into operation in the year 1976 owned by M/S. Soni Hotels Pvt. Ltd. Later on it was taken over by M/S. Trans Asia Hotels Pvt. Ltd. T hey had franchise with Welcome Group. (1980 -1983.) 1st 4 -Star Hotel in Jammu by The Ministry of Tourism , Government of India . Undergone renovation. HISTORY
Mission : Feeling at Home while away f rom Home. Check-in : 12:00 noon. Check-out : 12:00 noon. The hotel is under CCTV coverage .
Hotel branches Hotel Asia Sripati Katra LOCATION Near Bus and Taxi Stand. Asia The Oasis Resort Patnitop LOCATION Situated 4 kms . short of Patnitop on Jammu - Srinagar National Highway.
Organisation structure
Departments Front office House keeping Food and beverage service Food and beverage production
Front ofice Front office manager is responsible for the over all functioning of this department. He is assisted by 5 Assistant Front Office Managers who is further assisted by 8 F.O. Agents and 3 Bell Boys. Headed by- Susheel Parshu
F unctions Attends Query Calls. Attending the Guest and Providing them necessary Information. Make Reservations. Allot the Rooms to the Guests. Attend Room Service Calls. Preparations of Date Wise Reservation Charts. Prepare Guest Bills at the time of CheckOuts . Handling Complaints & Feed Back.
House keeping
Functions Responsible for Cleanliness & Hygiene of Hotel Maintaining the security and privacy of the guests. Room Cleanliness. Arrangement of Proper Toiletries. Handling of Guest’s Left Baggage. Headed by: Manju Khanna
F & B Department
F & B Production Responsible for Preparation of all kinds of Food and Beverages served in the hotel. 1 Kitchen is there . Headed by: Naresh Dobral
F & B SERVICES Responsible to Serve all kinds of Food & Beverages produced. Serves- Rooms, Restaurant, Coffee Shop, Bar, Banquets and other Guests as well Headed by: CL Bhatt
Bars And Restaurants
Yangtse - The Chinese Restaurant ( 12:00 pm-12:00 am) Ist of its kind in Jammu city is committed to serve the ultimate delight in authentic Chinese cuisine (A choice of over 70 mouth watering temptations...) by the chefs from Darjeeling. Yangtse has breathtaking view of Swimming Pool and lush green Gardens.
R eputations The 24 hour coffee shop on the lobby level has an appetizing menu featuring exotic dishes.
P avilion (Lunch time- 12pm -3pm Dinner time- 7 pm – 11pm) The restaurant is known for the best in Indian, Kashmiri, Chinese and Continental cuisine. Paneer Sultani ', ` Peshawari Gosht ’ After 9 pm a live band give its musical performance.
T avern (10am – 11 pm) It's a well stocked bar that overlooks the pool and has an open terrace for making those happy hours happier. The bar serves all kinds of international and domestic beverages and a multitude of exotic cocktails and mocktails .
Human resource Headed by: Ajay Teshain
functions Man Power Planning. Recruitment. Selection. Placement & Induction. Employee Relation. Training of Employees. Salary & Wage Administration . Motivation. Looking after Health & Safety of Employees. HR Audit. Record Keeping. Grievances Handling. Manages the Security Department.
Accomodation 44 air conditioned Rooms/Suites. The Rooms are fitted with ultra modern Furniture, wooden flooring, LCD, Mini Fridges, safe deposit lockers. Satellite T.V. 24 hours rooms service available.
Presidential suite Executive suite S. Deluxe suites
Tariff: Individual rates (European plan) Card keys are used for opening and closing room and for lighting system.
* Extra Bed @ Rs. 1000/-. •10% extra charges. • Govt. Taxes as applicable from time to time. • Child below 10 years can share bed with parents at no extra cost. • Group rates 15 persons and above on application. • 10% service charge extra and Government Taxes as applicable. • Check out time: 12:00 noon.
Bathrooms Bathrooms too have been modified and renovated keeping in view the present demand of the Traveller and the amenities kept in the Rooms are of high quality standards. Running Hot & cold water facility is provided.
Banquets Pool plaza Regal room Crystal room Bar-e- kabab Pool view
Regal room Regal Room is ideal for Marriages / Conferences with a Capacity of 120 persons . Crystal room Crystal Room is ideal for Conferences / Kitty Parties with a capacity of 40 persons .
Pool Plaza is adjacent to the Swimming pool is ideal for Marriages / Conferences with a capacity of 120 persons . Pool plaza The Open air lush green Lawns overlooking the swimming pool is ideal for Dinner / Reception / Marriages with a capacity of 500 persons. Bar-e- kabab Pool View is ideal for Conferences / Kitty Parties with a capacity of 30 persons. Pool view
Other facilities
Health club For leisure and recreation there is the swimming poll "RIPPLES" and Health Club "SLIM-N-TRIM" for ladies and gents.
My shop It is like a shopping arcade for tourists. It offers various products and special gems( rudrakhs - ekmukhi , panchmukhi , gaurishankar etc) to the visitors .
Beauty saloon The hotel has a beauty saloon with in the premises and is open for the guests as well as for the localites . It offers various facilities like hair spa ,body massage and makeup facilities.