Ask Us Anything! Psychological Safety and Continuous Improvement

In this webinar, we’re mixing up the format a bit to maximize time for Q&A and discussion. When you register, you’ll receive a link to Mark Graban’s previous KaiNexus webinar on “Psychological Safety as a Foundation for Continuous Improvement” (from June, 2023).

Please watch that webinar before August 21st, if you can. Mark will give a very short (15 minutes) presentation that recaps and updates his thoughts on some of these concepts. We’ll also conduct some live polling (and see the results) related to the level of psychological safety that attendees feel in their organizations.

The rest of the webinar will be a Q&A discussion moderated by Morgan Wright where you can ask your questions related to how leaders can cultivate a culture where everybody feels safe enough to speak up about problems, ideas, mistakes, and more.

Learning Objectives:

Define psychological safety and explain its significance in the workplace.
Identify the relationship between psychological safety and continuous improvement.

Develop strategies for leaders to cultivate psychological safety within their teams.

Understand methods to assess and sustain psychological safety in the organization.

Mark Graban is an author, speaker, and consultant, whose latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.

He is also the author of the award-winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" and others, including "Measures of Success: React Less, Lead Better, Improve More."

He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus (and had his 13-year KaiNexiversary recently!).

Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”

Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology’s “Leaders for Global Operations” Program.

1. Ask Us Anything!
Psychological Safety &
Continuous Improvement
kainexus-logo.jpg
Hosted by
Host: Morgan Wright
Customer Marketing Manager
[email protected]
Presenter: Mark Graban
Author, The Mistakes That Make Us
Senior Advisor, KaiNexus
[email protected]

2. ASK US ANYTHING!
Psychological Safety & Continuous Improvement
Scan for Anonymous Interactive Polling:
Or go to Menti.com,
Enter code 1553 9522

3. What is Psychological Safety?
•“Psychological safety is a belief that
one will not be punished or humiliated
•for speaking up with
–ideas
–questions
–concerns or
–mistakes.”
Amy Edmondson
Harvard Business School
The Fearless Organization

4. Andon Cord

5. What’s Required to Speak Up?
PSYCHOLOGICAL SAFETY
+
PROBLEM SOLVING

6. What’s Required for Tiered Huddles?

7. What’s Required for Catch Ball?

8. For Daily Improvement??
REAL IMPROVEMENT,
NOT WORKAROUNDS

11. What is Psychological Safety?
“A culture of
rewarded
vulnerability”
Timothy R. Clark
LeaderFactor
The 4 Stages of Psychological Safety

12. What is Vulnerability?
EXPOSURE TO
THE RISK OF
HARM OR LOSS

13. FROM
FEARLESS
TO
FEAR LESS

14. What is Candor?
BEING FRANK, OPEN, AND
SINCERE IN SPEECH

15. What is Psychological Safety?
“A culture of
rewarded candor”

16. Examples of Candor That Might Be Punished?
•Speaking up to answer that question is one!
•Is this less vulnerable?
For Anonymous Interactive Polling, Scan:
Or go to Menti.com,
Enter code 1553 9522

17. PUNITIVE
NICE
KIND
Our Response to Mistakes…

18. You Can Improve Psychological Safety
Modeling
Candor
Rewarding
Candor
Encouraging
Candor

19. 2. LEARNER SAFETY
1. INCLUSION SAFETY
4. CHALLENGER SAFETY
3. CONTRIBUTOR SAFETY
Can I be my authentic self?
Can I learn and grow?
Can I contribute and create value
Can I be candid about change?

20. Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
Change Management &
Continuous Improvement
Oct 2nd, 1 pm ET
Melissa Sherman

21. blog.kainexus.com

22. The KaiNexus Podcast
•www.KaiNexus.com/podcasts
•Subscribe via:
•Apple Podcasts
•Google Podcasts
•Overcast
•Spotify
•Other apps & services

23. Your Feedback Matters!

24. Q&A Time
•Slides & More:
http://www.markgraban.com/KaiNexus2024
•Email: [email protected]
•Podcast: MistakesPodcast.com
•Book: MistakesBook.com