Assertive Communication Skill and how to be assertive

How to be assertive

1. Communication Styles How Sales Consultants

2. SANKARLAL How Sales Consultants # 98846 34111 https://www.facebook.com/sankarlal.shanmugam/ www.howsalesconsultants.com

3. Aggressive Assertive Passive Passive - Aggressive Communication Styles

4. My Needs are important… I don’t care about others. The goal - To win at all costs. To be right. To prove a point. Thinks that he can always get away with his way of doing things Risky in terms of relationships. Aggressive Communicator

5. Does not stand up for his rights Focusses on satisfying the need of others Submissive… Taken for granted Strategy to manage people and situations Play the victim card Helps in avoiding responsibility and taking decisions Passive Communicator

6. An honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs. Assertive Communication

7. The goal - To communicate with respect and to understand each other The goal - To find a solution to the problem. My needs are important. But, I will also take care of the needs of other people (Respect, treatment, listening, et.) Assertive Communication

8. My Needs Others’ Needs Aggressive   Passive   Assertive   The Need Matrix

9. SANKARLAL How Sales Consultants # 98846 34111 https://www.facebook.com/sankarlal.shanmugam/ www.howsalesconsultants.com