Assignment pg

problems in e commerce

1. Introduction to E Commerce

What is E Commerce?
E Commerce stands for electronic commerce and caters to trading in goods and services through the
electronic medium such as internet, mobile or any other computer network. It involves the use of
Information and Communication Technology (ICT) and Electronic Funds Transfer (EFT) in making
commerce between consumers and organizations, organization and organization or consumer and
consumer. With the growing use of internet worldwide, Electronic Data Interchange (EDI) has also
increased in humungous amounts and so has flourished e-commerce with the prolific virtual internet
bazaar inside the digital world which is righty termed as e-malls.

We now have access to almost every knick-knack of our daily lives at competitive prices on the internet.
No matter one is educated or illiterate, an urbane or a countryman, in India or in U.K; all you need is an
internet connection and a green bank account. With e-commerce then, you can buy almost anything you
wish for without actually touching the product physically and inquiring the salesman n number of times
before placing the final order. Here is a beautiful picture depicting how has human life evolved to adapt
to the digital world and hence trading over the internet. As seen, from pizza and potted plant to pair of
shoes, we have everything on sale on the internet available in tempting offers..!! Snapdeal.com,
Amazon, eBay, Naaptol, Myntra, etc are some of the most popular e-commerce websites.



The Breakthrough Beginners
Tracing some steps back, it’s been recorded that some institutes of the western world started
exchanging information and data electronically by the late 1970s. But the concept of online trading of
goods was first witnessed much later with the dawn of 1990. In 1994, Jeff Bezos; an American
businessman started his e-commerce website Cadabra.com, now popularly known as Amazon.com.
Amazon was the first online firm to execute secured online transactions. At the onset, Amazon was
known as an online bookstore, but with the whelming customer-response it expanded to trading in
books, music, apparels, CDs/DVDs, electronics, MP3s, videogames and many more. Running successfully,
round-the-clock since 1994, surprisingly Amazon recorded its first profit in the year 2003 only. Although,

2. Amazon proved to be a successful business model by late 2003, it’s no less than a fact stating its
tremendous popularity. The ‘enriched library’, online review system and a user friendly website are still
the starred assets of this e-commerce company.

Dell Inc emerged as the first company ever to record sales in millions of dollars in 1997. It was also the
first company to sell large number of assembled computers online. It is popularly known for its
successful business model and in the year 2007, it was listed as the 34
th
largest company in the
Fortune500 list.
Types
Types of E-Commerce
Divulging the types of e-commerce requires throwing some light on the narrow line of distinction
between e-commerce and e-business on the first hand. While e-commerce uses ICT in making inter-
business, inter-organizational and business-to-consumer transactions, e-business is a broader term and
uses technology in enhancing one’s business. It concentrates on adding customer value by using digital
media.
E-Commerce can be classified into the following categories:
· B2B e-commerce - B2B or business-to-business is the type of e-commerce in which the trading takes
place between two businesses or organizations/companies without the involvement of consumer. The
product may then be sold to the consumer by any of the organization under its brand name. For
example, a car manufacturer may purchase some of its accessories from another company and then sell
the finished product to its customers. Another, direct specimen is HP and Intel. HP computers are
integrated with processors made by Intel. A majority of such deals occurs over the internet. A lot of
revenue in e-commerce is garnered from B2B type of internet commerce.
· B2C e-commerce - In recent times, B2C or business-to-consumer e-commerce has grown into the
most popular and prolific form of online trade. It is commerce between businesses and consumers. It is
more commonly known as online retailing and involves customers purchasing goods and services online.
Amazon.com, Dell computers, Drugstore.com, Travelocity, etc are some of the flourishing examples of
B2C e-commerce. B2C e-commerce has facilitated a click and drag online store in place of the
conventional brick and mortar retailing stores. It has reduced transaction costs by increasing consumers’
access to information thereby easing the whole procedure of buying and selling goods and
services. Consumers can now easily compare various features offered by different brands over the same

3. product and add genuineness to their decision. In addition to this, we also have some good online
reviewers like rotten tomatoes, top10reviews, etc, that provides online reviews for various products and
services and helps consumers in making a best buy both online as well as offline.
· B2G e-commerce - B2G stands for business-to-government e-commerce. When the commerce takes
place between companies and some government organization, it is called as business-to-government
commerce. These types of transactions are usually undertaken in public interest in order to make the
system more transparent and fidel.
· C2C e-commerce - Consumer-to-consumer commerce is the trade between two consumers or
private individuals. C2C transactions bear an analogy with the traditional trading methods corresponding
to classified ads, auctions and other vertical industries. Popular websites facilitating C2C e-commerce
are eBay, BaZee.com, Napster, etc. The consumer commerce over online bazaar helps buyers to
negotiate and buy at a selective price.
· M-commerce - M-commerce or mobile commerce is the budding area of digital commerce which
uses wireless technology for online trading. Cellular telephones, tablets, personal digital assistants and
other handheld devices are used for m-commerce. This imminent source of electronic commerce
facilitates a faster, cheaper, easily accessible and more secure method for exchange of goods and
services. Mobile commerce has stimulated other useful applications such as mobile/SMS banking, e-
recharge, application development and many more.
Framework
Conceptual Framework
Internet economy is a broader term which includes both e-commerce and e-business. There are various
elements governing the process of online trading of goods and services. These elements are classified as
different layers as per the framework given by Center for Research and Electronic Commerce (CREC) at
the University of Texas in the following manner:
1. Layer1- Internet and Network Infrastructure
This layer is facilitated by the companies that provide enabling hardware, software and networking
devices for the internet, internet service providers (ISPs), fiber optic cable makers, PC manufacturers,
etc. Examples for such providers include CISCO, AT&T, AOL, etc. This layer also deals with the network
framework which establishes an effective connection between the buyer and the supplier. The network
lattice on which the internet works today is based on packet switching technique. In this technique, the
message is broken down into small packets. Every packet bears the address of its source and

4. destination. This way the message enjoys a flexible and faster medium of communication. These packets
are then assembled in order at the destination computer for ultimate delivery. The internet
infrastructure works under the governance of certain protocols. These set of rules and regulations are
collectively termed as TCP/IP protocol. Here TCP stands for Transmission Control protocol and IP signify
Internet protocol.
2. Layer2- Internet Applications Infrastructure
This layer is facilitated by companies that design software products for buyer’s web- interface with the
seller. Integrity at this layer enables a secure online transaction. Such companies comprise IBM, Adobe,
Oracle, TCS, etc. These companies provide web development design and consultancy services to various
online businesses. It is at this layer where the type of e-commerce is determined.
3. Layer3- Internet Intermediaries
This layer facilitates the real scenario of e-commerce. It includes companies that establish links between
the buyers and the sellers by creating the virtual market where the online trading takes place. It
interfaces the application layer to the users. Interactive catalogs and directory support services are
examples of this layer. While the interactive catalog deals with people, the directory catalog deal
interacts directly with software applications. Online travel agents like Travelocity; Content Aggregators
like Yahoo! and Google, etc are examples of such intermediaries.
4. Layer4- Internet Commerce
This layer is facilitated by companies that sell products or services directly to consumers and businesses.
These companies include the online retailers or the E-tailers like Amazon, Dell, eBay, etc.

Application
Applications of e-commerce
The development in e-commerce industry has fuelled growth in many other industries as well in parallel.
· E-banking - E-banking or internet banking is a sophisticated form of banking which facilitates
consumers to make monetary transactions online using their existing bank accounts, credit cards, debit
cards, ATM cards or stored-value cards. One can view his/her account details, transfer funds, make
payments, and take mini statements for account history. The Electronic Payment System (EPS) via e-
banking completes the loop of e-commerce by making payment thereby assuring sellers of the buyers

5. and vice versa. It facilitates a secure and swift payment gateway for any online transaction. The huge
input and public response for e-commerce has prompted almost every public and private bank to be
visibly active in the online market also.
· Shipping industry - If there is one industry which stands to gain with the growing spirit of electronic
commerce, its shipping and courier industry for sure. E-commerce had instigated the establishment and
growth of international and national shipping firms. FedEx (FDS) and United Parcel Service (UPS) are two
of the major shipping companies responsible for shipping a large sector of online purchase.
· Electronic Media - Visibly present as newspapers and news channels round the globe since years,
the print media has steadily but beautifully occupied the digital world with the growth of internet users
and internet economy hence, in recent times. In comparison to the on-paper news, electronic
newspaper can give latest/current news readily available at a click.
· Electronic Auctions - The brick and mortar trading stores have witnessed an innovative approach for
making goods available at a market-negotiated price; called auction. The internet has added a new
dimension to this area as in E-Auction where buyers and sellers can bid online and trade in a wide range
of products. eBay.com, Olx, and AuctionIndia.com are some of the popular e-auction websites.

Latest Trends and Future Scope
1. The social media buzz, needless to mention is a seraphic area for maximizing e-commerce. More and
more businesses are available on SN sites to build as well as promote their brand names on the e-
bazaar. Integrating the facebook applications such as ‘like’ and ‘share’ is the favorite customization for
e-commerce websites these days.
2. Search engine optimization for e-commerce website.
3. With the rising use of internet on mobile handsets, development of mobile specific websites is a god
idea to promote m-commerce.

6. OBJECTIVES OF THE STUDY

This objective of this study is to use of e-commerce domain companies and consumers. This study is
conducted to evaluate the perception and attentive and secure recommending payment method based
on analysis and study. The results are expected to contribute significantly towards the current thinking,
security regarding e-commerce online transactions. The main objectives are involved an attempt to
determine the current awareness and alert in the particular area in ecommerce like security issues,
Screening, Recommended payment method, Internal order cancellations. This study provides best
solution to e-commerce domain companies/industries and alert and awareness to common man. For
safe and secure transaction consumers and e-commerce domain companies should follow some basic
rules and regulations with latest technologies. Hacking is now a day’s very common so we consumers’
and companies they should maintain their transaction more secure and safe in this regards our study
proposing and recommending best payment method and discussing Internal order cancellation. This is
an alarming sign for the whole world. If right steps are not taken today, these new breed of hackers can
do such a level of damage, the world cannot even imagine.
3.1 Vision Statement
1. To meet the altering & challenging needs of society in the field of E-commerce Online transactions by
innovation, problem solving, eradicating threats;
2. To make Cyber world safer, better managed and easy for the common man, E-commerce companies;
3. To STOP victimizing the innocent;
4. To promote the e-commerce transactions by making it Safe and Secure;
5. To enhance the confidence level of the common people to carry e-commerce activities like online
transactions, purchases, auctioning;
6. To look toward a next generation approach to security engineering by Research;
7. Safe and secure solution solutions in the payment method.
8. Simple and easy flow chart for Internal order cancellation to Companies. Our driving vision is a
networked world in which software and systems can be understood far better and faster is possible
today.

7. 3.2 Mission Statement
To create and distribute knowledge through research, creative inquiry and learning to make our
contribution to the society to eradicate global cyber crime. This awareness can be increased through a
series of seminars to make the common man in the society ‘ALERT & AWARE’ of issues of Cyber attacks
and solutions thereof. And SAFE & SECURE transactions through online” To transfer our intellectual
findings to enhance society in meaningful and sustainable ways. Main Mission of this study is to make
the entire society AWARE & ALERT, SAFE and SECURE transactions and knowledge on security and
safety. To give best solutions to E-commerce domain companies in the area of different kinds of
Screenings, safe and secure, trusted payment method, internal order cancellations for solving placed
orders.


E-Commerce strategy methodology
development and implementation

There has been a lot of media coverage on E-Commerce in recent years. However, the concept
of E-Commerce is still unclear to many people due to its newness. For business executives, it is
even more mysterious since there are no proven business models for generating profits.
Conducting research in the E-Commerce area reveals a few dominant trends:
 E-Commerce revenues will grow explosively.
 E-Commerce is crucial for business survival.
 E-Commerce decisions are complex.
 Consulting firms are experiencing rapid declines in key practice areas.
The implications for these trends are as follows:
 Organizations feel the need for expert advice.
 E-Commerce is the new business opportunity for consulting firms.
 Consulting firms need structured, proven, E-Commerce methodologies.
 These trends and implications are the driving forces for the project.

8. Project description
For consulting firms to effectively develop E-Commerce strategies for its clients, it must have a
structured methodology custom made for this type of project. As with any methodology,
however, this E-Commerce strategy methodology will require constant refinement to
incorporate new experiences and to keep pace with change.
Thus, this project aims to develop the first version of an E-Commerce strategy methodology,
implement the methodology for a client, and make any necessary revisions to the methodology
subsequent to the client project.
Design methodology
The five phases of the project are as follows:
Scoping and planning
This phase focuses on the planning of the project’s overall direction, including the definition of
the project’s scope, objectives, and timelines. The deliverable from this phase is this Design
Plan.
Conceptual design and research
In this phase, the conceptual design of the methodology is developed and research on existing
methodologies is conducted. Research is performed from independent research firms, such as
the Gartner Group, Forrester Research, and CIO.com. These research firms sometimes publish
the methodologies that consulting firms use. Consulting firms’ websites are another source for
researching E-commerce strategy methodologies.
Development of methodology
The actual methodology is developed in this phase. Detailed descriptions of each task in the
methodology are documented, including the objectives, inputs, approach, relevant models,
applicable tools and techniques, outputs, and any references. The methodology is to be
documented in an appropriate format, be it a Word document or HTML pages.
Implementation of methodology
The methodology will be implemented with a client. This phase includes the marketing of E-
commerce strategy development services and the closing of the sale, followed by the actual
implementation.
Revision of methodology
Final touches and revisions to the methodology are made in this phase. The majority of these
revisions come from experiences on the client project. Sample reports and any additional
references are added to the methodology.

9. RESEARCH DESIGN AND METHODOLOGY

Research design and methodology form an integral part of any research study. The successful
completion of any research work is dependent on the right selection of research methods and
techniques to collect all necessary facts, figures and data information. For this researcher has to rely on
the field survey technique as well as on published and unpublished reports, records, journals,
periodicals, newspapers and magazines. The present study is concerned with evaluation and description
of adoption pattern of E-commerce among customers in India. This chapter incorporates following
aspects of research design and methodology viz. objectives, hypotheses, data collection forms, pre-
testing, sample design, statistical tools etc. In the present study every possible effort has been made to
obtain data from both primary and secondary sources.

SOURCES OF DATA COLLECTION

The data for the study has been collected through both primary as well as secondary sources.

Primary Data - The primary data which is based on first hand information has been generated by
means of a standardized questionnaire from the customers who have been interviewed from the
select cities in India.

Secondary Data -The secondary data has been obtained from various research papers, articles,
books, doctoral thesis, dissertations, annual reports, magazines, newspapers etc. The information
has also been obtained from various websites related to the study.


SAMPLE DESIGN AND METHOD

The population for the study comprises of the computer literate customers in India and for the
purpose of the study the customers from select cities have been chosen as the sampling units. The
data has been obtained from the respondents through stratified simple random sampling. For
making the data collection technique systematic and representative in nature, population has been
divided into four main strata viz. Northern, Western, Eastern and Southern India. The customers
have been surveyed from the five cities viz. Delhi, Chennai, Mumbai and Kolkata representing the
four zones of the country. Since the study is Jammu based, Jammu city from the Northern zone has
also been included in the study. The respondents have been contacted by visiting places in
University of Jammu, Delhi University, Jawaharlal Nehru University, Mumbai University, Kolkata

10. University and Chennai University. Also select office complexes in these select cities as well as cyber
cafes were visited for potential respondents. Within these places respondents have been surveyed
randomly.
In order to investigate the research objectives, a sample size of 1000 customers was contacted in
five select cities i.e. 200 from each city. The sample size of 1000 respondents has been found out by
applying the following formula:
Sample size of 1000 was determined by applying the following formula: (Malhotra, 2008, Pg. 371)
(SD) 2*Z2
n= ______________
D2
Where n stands for Sample Size; SD for Standard deviation (0.80);
Z is Confidence Level (1.96) and D is the Level of Precision (0.05) 68

11. Thus, n = (0.80)2*(1.96)2/ (0.05)2
n = 983.4
n = 1000 (Approx.)
Out of 1000 questionnaires distributed, a total of 960 respondents filled up the questionnaires but
it has been found that only 927 were usable as 33 questionnaires have been found to be void
because of the incomplete data. The response rate was compiled at 92.7 % indicating a highly
favorable response. The valid questionnaires after sorting out for missing data are 180 from
Mumbai, 183 from Delhi, 176 from Kolkata, 188 from Chennai and 200 from Jammu, thus making
the exact response of 927 respondents out of the original target of 1000. Earlier studies (Suki,
Ahmad and Thyagarajan, 2002; Klopping,,Inge& McKinney, 2004; Hasslinger, Hodzic and Opazo,
2007; Alborz, Banafsheh, 2009) conducted in the field have also selected similar nature of samples
and thus support the choice exercised in this research.


Findings :
1. There is no freedom to the dealers to operate an e-commerce site because the law permits
manufactures to limit the number of dealers authorized to sell their products in particular places.
Dealers may not accept such limitation without a fight if dealers believe that they already have been
afforded the right to sell on the Net.
2. Manufacturers don’t have freedom to operate an E-commerce site because of the manufacturer's
individual agreements with one or more selected dealers as not to operate an e- commerce 231 site. It
should be viewed as a vertical management and be lawful. However if a manufacturer were to agree
with a group of dealers that the manufacturer will not operate an Ecommerce site in competition with
the dealers.
3. Customers do not have whole information about operating an ecommerce site for e-buying
procedure.
4. Most of the people are unsuccessful to use Net banking and email account because either they are
ignorant or even don’t remember their login ID and password.
5. Planners fail to give employees the whole picture and in such circumstances the training and setting
up incentives for workers to embrace the strategy may assist.
6. In case of personnel management only at the time of recruitment and training special skills of internet
operations are to be incorporated in the specializations.

12. 7. In case of information management there is the process of receiving the orders, complaints and
suggestions is performed but there is no proper forwarding of this information received. And accurate
interpretation of the data and submitting it for the decision making should be properly channelized.
8. In case of office management E-commerce offered as a paperless office as every transaction is
recorded in the computer. Paper records are completely eliminated from the marketing office
management in E-commerce.
9. In the job of controlling internet orders are to be processed properly and only after confirmation of
the receipt of the cash goods are to be dispatched correctly in e - commerce.
10. In case of marketing management in e-commerce attractive presentation of the products on the
website and one operator on the company computer are enough to carry out the transaction of E-
commerce and they are sufficient to effect the sales.
11. Attractive and informative web designs play an important role in the development of any business
on the account of applicable of E-commerce in the business. The attractive and informative website
proves to be new additions in the growth of the business.
12. In staffing particularly in the sales department along with traditional salesman, Internet operating
sales force is needed.
13. Along with the traditional methods of communications like letters, telephones, Fax, intenet
negotiations with the target customers or the potential customer are to be incorporated in the business
as a means of communication. This is the fastest method of communication requiring an all together
different skill of teleconveniencing.
14. Product developments and introduction of modified product up to a great extent depend upon the
complaints and suggestions of the consumers. This type of information should be carefully processed as
it is a "Feed back " used in the design of a new product. In the traditional business, market research is
233 conducted for this purpose. In E-commerce this information can be had from the consumer at the
time of dialogue with him.
15. E-banking with the advancement in the technology, the new banking facilities such as EFT and
Internet Banking have proved to be a major breakthrough in banking technology. It has become more
sophisticated with enormous opportunity of vertical and horizontal developments. This is all together
different from the traditional banking at the same time it is risky. Growth of e-banking is slow in urban
area and it is totally absent in the rural area. But it is totally absent in the rural area. But it has become
indispensable for big industrial concerns and the multinationals.

13. Suggestions :
Therefore the suggestions provided in this chapter are clarifying the prospects of E - commerce.
1. Management should improve its knowledge about E - commerce process.
2. To give the training and information to customers for E - commerce process and operating an E -
commerce site.
3. To develop employee's managements skills.
4. To improve the co-ordination of producers, dealers and customers.
5. To give the quick online support to customers.

Conclusion :
1. In the controlling process responsibility of the business increases tremendously because online
orders are to be processed properly and only after confirmation of the receipt of the cash goods are to
be dispatched correctly.
2. Paper records are completely eliminated from office management in E-commerce because every
transaction is recorded in the computer.
3. E-commerce charges entire procedure of marketing management because the attractive
presentation of the products on the website and one operator on the company computer is enough to
carry on the transaction and he is sufficient to effect sales.
4. In information management receiving the feedback, suggestions, corrections, complaints are to be
processed and proper forwarding of this information is to be undertaken for its accurate interpretation
and submitting it for the decision making.
5. In the organization a completely new technique of electronic i.e. internet is to be introduced.
6. The use of E-commerce has changed the entire procedure of business in E-commerece because the
computers, internet connection, attractive and informative websites are the new additions in any
business.
7. It has changed the entire transaction procedure in banking system, cheque system and credit system
in E-commerce.

14. 8. It has been observed that the managements lack the proper ability to explain their strategy well to
their employees resulting in miscommunication and ignorance of objectives.
9. Major customers have no correct information about the use of internet and operating websites for
commercial purpose.
10. Producers and dealers do not understand correct habits, expectations and motivations of the
customers.
11. The changes in the process of management and the changes in the functional areas of E - commerce
add some new concepts to the business.
12. The advertisement on company’s websites is to be made fruitful with FRED where "F" means
familiarity "R" - indicates relevance, E - represents esteem and D - denotes differentiation.
13. E - cash - electronic cash is another new concept in online payment systems because it combines
computerized convenience with security and privacy as a result of which it improves on paper cash and
it opens up a host of new markets and application in view of its versatility. It is an attractive alternative
for payment over the internet by replacing cash as the principle payment vehicle in consumer oriented
electronic payment.