assignment_presentation.pptxkjbkjbhjlhvjh

djhyvgwejhvewjhvecjhvrerfe

1. Learner Name      Md. Ahsanul Bari Learner Registration No.      MIC/L7/DSCM/031 Study Centre Name      Malita International College Qualification Title      OTHM Level 7 Unit Reference No. T/618/2714 Unit Title Leading Change in Health and Social Care Submission Date      12/09/2024   Declaration of authenticity: I declare that the attached submission is my own original work. No significant part of it has been submitted for any other assignment and I have acknowledged in my notes and bibliography all written and electronic sources used. I acknowledge that my assignment will be subject to electronic scrutiny for academic honesty. I understand that failure to meet these guidelines may instigate the centre’s malpractice procedures and risk failure of the unit and / or qualification.            Ahsanul Bari _________________ Learner signature Date:                 _________________ Tutor signature Date:        

2. Introduction Quality in health and social care refers to the provision of services that meet the needs and expectations of service users while adhering to the highest standards of safety, effectiveness, and person-centered care[1]. It is essential for maintaining trust, ensuring positive health outcomes, and meeting regulatory requirements. Improved Patient Outcomes : High-quality care leads to better health outcomes. Patient Safety : Ensuring high standards of care minimizes risks . Stakeholder Satisfaction : High quality care enhances satisfaction. Efficient Use of Resources : Quality care improves efficiency, reduces costs. Task 1 of 2

3. Key Concepts Quality Stakeholders External Agencies Service Provision

4. Influence on Quality Patients : Provide direct feedback on the care they receive, influencing service improvement and adjustments. Healthcare Providers : Follow protocols and guidelines to ensure safe, effective, and person-centered care. Regulatory Bodies : Conduct audits, inspections, and accreditation processes to ensure that care providers meet quality standards. Funders : Influence the availability of resources and funding for quality initiatives, staff training, and infrastructure improvements. Stakeholder Roles in Health and Social Care

5. Example 1: Patient Feedback Patients report their experiences, which healthcare providers use to adjust services, improve care, and meet patient needs more effectively. For instance, a patient survey might highlight long waiting times, prompting the hospital to implement new scheduling systems Example 2: Healthcare Providers Doctors and nurses ensure that treatments align with established medical guidelines, minimizing risks and ensuring consistent quality of care. For instance, following infection control protocols in hospitals helps reduce the spread of infections, maintaining higher safety standards.

6. Role of External Agencies in Health and Social Care National Health Service (NHS) : The publicly funded healthcare system in the UK, responsible for providing comprehensive health services to citizens. Care Quality Commission (CQC) : Regulates health and social care services in England to ensure they meet safety and quality standards. World Health Organization (WHO) : A global body that sets international health standards and guidelines[2].

7. Consequences of Poor Quality Patient Harm : Poor-quality care can lead to medical errors, infections, misdiagnosis, or delayed treatment, all of which can result in severe harm or even death. Increased Costs : Treating complications from inadequate care adds financial strain on the healthcare system. Impact of Poor Quality on Health and Social Care

8. Effect on Reputation and Service Delivery Reputation : When poor quality is highlighted, either through regulatory reports or patient reviews, it can damage a healthcare provider's reputation, reducing public trust. For example, poor ratings from agencies like the CQC . Service Delivery : Poor-quality services disrupt care delivery, as resources are diverted to resolve issues rather than focusing on patient needs.

9. Measuring Quality in Health and Social Care Key Indicators of Quality Patient Outcomes : Safety Records : Waiting Times : Compliance Rates Quantitative vs. Qualitative Measurement Techniques Quantitative Measures : Focus on numerical data, such as waiting times, mortality rates, infection rates, and patient readmissions. Qualitative Measures : Focus on patient experience, staff feedback, and the overall care environment.

10. Quality Management Systems (QMS) : A structured framework that outlines policies, processes, and procedures to maintain and improve service quality. Total Quality Management (TQM) : A holistic approach that involves every member of the organization in quality improvement[3]. Continuous Quality Improvement (CQI) : A cyclical process of constantly improving care through regular evaluation, feedback, and adaptation. Approaches to Implementing Quality Systems

11. Barriers to Delivering Quality Health and Social Care Lack of Resources Resistance to Change Inadequate Training Solution Poor Leadership

12. Conclusion Quality in Health and Social Care : Ensuring high-quality care requires addressing barriers like lack of resources, resistance to change, inadequate training, and poor leadership. Stakeholder Involvement : Engaging healthcare staff, leaders, and patients in decision-making fosters collaboration and smoother transitions. Measurement Techniques : Regular evaluation of care standards through audits, feedback, and data analysis is essential to maintain and improve quality. Challenges : Overcoming resistance, improving leadership, and ensuring staff readiness for new technologies or processes.

13. [1]. Hibbard, J.H. and Greene, J., 2013. What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs.  Health affairs ,  32 (2), pp.207-214. [2]. Thomas, J. and Anderson, M., 2019. ‘Leadership and resistance to change in healthcare settings’, Journal of Health Leadership , 11(3), pp. 56-67. Available at: https://doi.org/10.1177/1741143219880570 (Accessed: 14 September 2024). [3]. McConnell, C., 2020. ‘Barriers to implementing quality improvement initiatives in healthcare: A review’, International Journal for Quality in Health Care , 32(1), pp. 25-34. Available at: https://doi.org/10.1093/intqhc/mzz079 (Accessed: 14 September 2024). References

14. Thank you