ATA 2010 National Convention Brochure

Brochure for the upcoming 2010 ATA National Convention and ATA Resource Guide.

1. Discover the
of great
customer contact
SEPTEMBER 12-15, 2010
Disney’s Contemporary Resort
www.ata2010convention.org
EVERTHING in your business
begins or ends with a phone call.
And EVERYTHING about your
contact center can be found here!
As to all Disney images, ©Disney

2. Are you an executive or manager involved in or responsible for any
of these following industries? If so, don’t miss this conference!
t #VTJOFTT*OUFMMJHFODF t)FMQ%FTLT
t $IBOOFM4VQQPSU t )JSJOH$PBDIJOH3FUFOUJPO
t $POUBDU$FOUFST t *55FMFDPN
t $VTUPNFS%BUB*OUFHSBUJPOt 5FMFNBSLFUJOH5FMFTBMFT4BMFTBOE.BSLFUJOH
t $VTUPNFS4FSWJDF t 4JY4JHNB
t $VTUPNFS3FMBUJPOTIJQ.BOBHFNFOU t 8PSLGPSDF.BOBHFNFOU'JFME4VQQPSU
t &OUFSQSJTF4FSWJDFT
Join us in Orlando at Disney’s amazing and
completely renovated Contemporary Resort. With
a line-up of 65% more content than last year, we
are focused on helping you discover the magic of
GREAT customer contact.

Come and join executives and practitioners from over
25 countries who will be sharing their experiences
and presenting how real business problems have been addressed with
practical and actionable solutions. We are committed to making
this the most cost effective and worthwhile convention in the entire
industry. For this reason, you will notice that we have not raised
conference prices and have reserved a block of rooms at an incredible
rate for this world class property.
The 2010 Convention and Expo will give you unequaled opportunities
to network during “hot topic” roundtables and speed networking
sessions. You will learn more, do more business and have more fun
than at any convention you’ve attended in the past!
Of course, in addition to all the new things we have planned, you will
still enjoy some traditional favorites including the PAC fundraiser,
annual golf tournament, awards gala and casino night. Join us and
I promise that the education, networking, fun and ultimately, the
professional development and benefit to your company’s bottom line
will be magical.
We’ll see you in September!
Tim Searcy
ATA CEO
EARLY SPONSORS:
DIAMOND

GOLD

EVENT

ADDITIONAL
© Disney

3. Disney’s Contemporary Resort
Rising majestically between the shores of Bay Lake and Seven Seas
Lagoon, Disney’s Contemporary Resort immerses you in a world of
modern art and landmark architecture as sleek monorails silently
glide through the center of the stunning atrium lobby. You’ll enjoy
the distinctive style of oversized guest rooms and suites, most with
dramatic lakefront or Theme Park views, along with a marina, health
club, and an expansive pool area. For a truly memorable dining
experience, the award-winning California Grill o!ers breathtaking
views of Cinderella Castle from high atop the hotel. And, you’re just
a short stroll or monorail ride away from all the sights and sounds of
the Magic Kingdom® Park and Epcot®.
WANT TO SEE MORE?
Purchase Special Disney Tickets in Advance: Available only to
convention attendees, their guests and family members, Disney’s
multi-day and half-day Meeting/Convention tickets are designed to
"t any agenda and can’t be purchased at the Theme Park gates. For
more information visit, www.DisneyConventionEars.com/Tickets.
Extend Your Stay: Once you’re here, you’ll discover that the Walt
Disney World® Resort o!ers
more magical experiences
than you ever dreamed
possible. Don’t pass up
the chance to add an
extra few days before or
after the convention for
a spectacular golf or spa
getaway or the perfect
vacation with family and
friends. The resort will
extend the same room
rates* for the convention to
any nights you add to
your visit.
*Room Rates are subject
to change without notice
and are based on availability.
Group rates may not be
combined with any other
discounts or o!ers.
© Disney
© Disney

4. Come Network With Us
From the expo hall to the special events, the 2010 ATA
Convention & Expo provides plenty of networking
opportunities with other business professionals.
Sunday
ATA Open Golf Tournament
ATA 4th Annual
Tennis Tournament
Opening Reception
Monday
Opening Session & Keynotes
Speed Networking
Expo Hall Opening & Reception
ATA Chapter/New Members’
Reception
ATA-PAC Live Music Event
Exhibiting and Sponsorships are a great way for companies
to enhance brand visibility, network for lead generation and
showcase new products. The annual ATA Convention & Expo
attracts domestic and international teleservices decision
makers. Our convention attendees are quali"ed buyers who
are ready to do business.
In fact, past expos have resulted in up to one-third of event
attendees actually closing business on the exhibit hall #oor.
At the 2009 Convention, 78% of our attendees were able
to close business during the event because they had "nal
decision making authority and/or high-level input on
products and services purchased on behalf of the company.
Tuesday
Annual ATA Awards
Gala
Casino Night
Wednesday
Call Centers CARE
Philanthropic Project
Breath Mints
Convention Breaks
Attendee Packet
Insert
Golf Polo Shirts
Boxed Golf Luncheon
Golf Bags Golf Caps
Golf Balls
Golf Carts
Golf Towels

Golf Photographer
Golf Continental
Breakfast
Golf Water Bottles
Golf Tees
Golf Hole
Sponsorship Opportunities
Take advantage of the multiple
opportunities to display your company
name, logo and/or web address.
ATA Cyber Café
Attendee Bags
Awards Dinner

Co!ee Mugs
Opening Reception
Convention Navigator

Badge Inserts
Pad Folios
Lanyards
Convention Pens

Exhibit Hall Reception
Exhibit Hall Lunch
Session Sponsor
Hotel Key Cards
Attendee Listing

Owner s President s CEO s Chairman
SVP s EVP s VP
Director
Manager
Sales s Account Exec
Other
Convention Attendee Pro!le

5. Keynote Presentations
Everything you need to know about acquiring new business, servicing customers, measuring
success, leveraging technology, and maintaining compliance in your contact center.
Bob Simmonds
Vice President
Walt Disney World® Travel Operations
Bob joined Disney in January of 2005 where he is now responsible for the Walt Disney World
Travel Operations and Product Development for the Walt Disney World® Travel Company. In his
current role, he is responsible for the Disney Reservation Center, “Where the Magic Begins.”
Bob has been in the travel industry since 1976 and has been involved in a number of travel
industry segments. Prior to joining Disney, Bob was the Director, Call Centers Operations and General Manager of
the Telesales line of business at Expedia.com in Las Vegas. During his tenure with Expedia, Bob and his team built
the Telesales division from a “proof-of-concept” vision into a line of business quickly approaching $1 billion in
annual sales within 4 years. Bob was also responsible for starting Expedia’s cruise sales operations and building it
to nearly $100 million in sales during its "rst year of operation.
Lani Kane-Hanan
Senior Vice President
Resort Development & Planning,
Inventory and Revenue Mgmt. & Product Innovation
Marriott Vacation Club International (MVCI)
With nearly 25 years of experience in the hospitality industry, Lani is currently responsible for all
MVCI’s Resort planning and development, inventory and revenue management, and product
innovation activities. Her teams’ e!orts support the Ritz-Carlton Destination Club, Grand
Residences, and Marriott Vacation Club businesses world-wide. She is a member of MVCI’s Executive Committee.
She is also an active member of the American Resort Development Association (ARDA), and serves as the
Chairperson of ARDA’s Meetings Committee.
Previously, Lani was part of the senior leadership team of a real estate consulting practice where she specialized
in development, acquisitions, and strategic planning for mixed-use real estate projects and companies.
Howard C. Nusbaum, RRP
President and Chief Executive O!cer
American Resort Development Association
Howard C. Nusbaum is the president and chief executive o$cer of the American Resort
Development Association (ARDA). Prior to joining ARDA, Nusbaum served as director of
Corporate and Industry Relations for the American Hotel & Lodging Association as well as
executive vice president of the Ohio Hotel & Lodging Association. He serves on the Board of
Directors of the U.S. Travel Association and its Executive Committee.
Before joining the world of hotel association management, he was vice president of marketing for Janus Hotels
and Resorts. Nusbaum is a past board member of the Educational Institute of the American Hotel & Lodging
Association. He received the Educational Institute of the American Hotel & Lodging Association’s “Lamp of
Knowledge” for his development of hospitality training programs. He also received national recognition for his
development of the very successful HOST Welfare-to-Work Program.
Creating Magic at Every Customer Touchpoint
Professional Personal Certi!cation and Development – THE TIME IS NOW!

6. 2010 ATA Open Golf Tournament
Sponsored by 1-2-1 Direct Response
Co-chaired by: Stuart Discounttt%JSFDU3FTQPOTF
Tom Rocca, Support Seven
Tee Par Yardage Rating Slope
Gold 72 6091 69.4 125
White 72 6642 72.3 130
Red (W) 72 5232 70.5 123
Classic 72 7516 76.4 140
Blue 72 7182 74.9 136
Itinerary:
7:15 am: Hotel Departure
7:20 am: Breakfast & Registration at Disney’s Magnolia Golf Course
8:00 am: Shotgun Start
12 pm: Lunch/Awards Presentation
1 pm: Return to Hotel
Disney’s Magnolia Golf Course – Step onto the "rst tee and into the shoes
of champions. Power your way down the fairways at this home to the "nal
rounds of the PGA Tour FUNAI Classic. These beautifully manicured links,
designed by Joe Lee, are named for an abundance of fragrant Magnolias.
Elevated tees, spacious greens and tranquil water hazards immerse you in a
natural setting "t for a ful"lling round of championship golf.

The classic design has very wide fairways, but 11 of the 18 holes have
water, and there are 97 bunkers scattered around the scenic landscape and
greens. The challenging signature hole, the par-3 sixth with the Mickey Mouse-shaped bunker in front of the green,
is nearly 200 yards from an elevated tee, over water to a shallow, elevated green. In all, Disney’s Magnolia Golf Course
measures 7,190 yards from the blue tees, with a course rating of 73.9 and a slope rating of 133.
Supporting Sponsor: Cyber City Teleservices
© Disney

7. SUNDAY, SEPTEMBER 12
7:00 am
#SFBLGBTU(PMG5PVSOBNFOU3FHJTUSBUJPO
8:00 am
"5"0QFO(PMG5PVSOBNFOU
Disney’s Magnolia(PMG$PVSTF
9:00 am – 12:00 pm
"5"UI"OOVBM5FOOJT5PVSOBNFOU
%JTOFZT$POUFNQPSBSZ3FTPSU
12:00 pm – 1:00 pm
"XBSET-VODIFPOGPS(PMGFST

12:00 pm – 6:00 pm
3FHJTUSBUJPO
6:00 pm – 7:30 pm
0QFOJOH3FDFQUJPO
8:00 pm – 9:00 pm
&YIJCJUPS4QPOTPS"QQSFDJBUJPO3FDFQUJPO
© Disney

8. 2010 ATA-PAC Event
&YQFDUUPTPBLVQUIFDPPMCFBUTPGUIFATHSFBUFTUIJUTBMPOHXJUIGPPEBOEESJOLT0VSUIFNFUBLFT
ZPVCBDLUPUIFHSBOEFTUPGATNBTUFSQJFDFTy
8FMMQSPWJEFTVOHMBTTFTCVUXFFODPVSBHFZPVUPCSJOHZPVSCFTUQBJSPGEBSLFOFETQFDTUPSFMJWFUIFDIJD
EFDBEFEFEJDBUFEUPQFSNFEIBJSUJHIUKFBOTKB[[TIPFTBOEMFHXBSNFST"XBSETXJMMCFHJWFOJODBUFHPSJFTPG
BVUIFOUJDJUZHPPöFTUHFUVQVHMJFTUTIBEFTBOEUIFVMUJNBUFQSJ[Fy.PTUVODIBOHFETJODF(FUSFBEZ
UPMJWFJUBHBJOBOEEBODFBXBZUIFOJHIUUP
The ATA-PAC is the bi-partisan political action committee of the American Teleservices Association which exists to elect candidates to the United States Congress. Participation in the
ATA-PAC is limited to restricted class association members and is voluntary. Contribution amounts are merely recommendations and impermissible donations shall be immediately
returned to the donor. ATA-PAC sta! can answer any questions or clari"cations regarding eligibility and/or participation.
Tickets: $150 donation per person
Join in the fun and support ATA-PAC!
Monday 7:00 pm

9. MONDAY, SEPTEMBER 13
8:00 am – 4:00 pm
3FHJTUSBUJPO
8:00 am – 8:50 am
#SFBLGBTU
9:00 am – 9:20 am
8FMDPNF"EESFTT
9:20 am – 10:10 am
,FZOPUF1SFTFOUBUJPO$SFBUJOH
.BHJDBU&WFSZ$VTUPNFS5PVDIQPJOU
10:20 am – 11:10 am
&EVDBUJPOBM4FTTJPOT
11:20 am – 12:00 pm
*DF#SFBLFS4QFFE/FUXPSLJOH

12:00 pm – 1:00 pm
-VODIJO"5"&YQP)BMM
1:10 pm – 2:00 pm
,FZOPUF1SFTFOUBUJPO1SPGFTTJPOBM
1FSTPOBM$FSUJöDBUJPOBOE%FWFMPQNFOUo
5)&5*.&*4/08
2:00 pm – 2:50 pm
"5"&YQP)BMM0QFO
3:00 pm – 3:50 pm
&EVDBUJPOBM4FTTJPOT
4:00 pm – 5:00 pm
"5"&YQP)BMM3FDFQUJPO
5:00 pm – 6:00 pm
"5"$IBQUFST/FX.FNCFST3FDFQUJPO

7:00 pm
"5"1"$'VOESBJTFS&WFOUo
i*8FBSNZ4VOHMBTTFTBUNight”
*TICKETS REQUIRED

10. How to Best Leverage B2B Tools
and Processes
Steve Griggs, President,
In"nity Contact, Inc.
Ed McGuiggan, VP Global eCommerce,
Nuance Communications
Get an up-close and personal look
at a proven inside sales account
management model that heavily
integrates the contact center with
other channels to acquire and
upgrade customers. A speci"c case
study will be presented to showcase
the evolution of the B2B model,
including challenges faced, lessons
learned over the past four years,
and results attained. Discussion will
include practical recommendations
on how to launch and continually
re"ne the results generated by an
inside sales team. This session will
provide insight on how to prevent
channel overlap along with best
practices in B2B data management.

A View from China: Insights on
the Next Evolution in O"shore
Opportunities
Ted Bernard, Senior Vice President,
In#uent
Andy Jacobs, President & CEO,
In#uent
Tony Bruno, Director,
PCCW Teleservices
The discussion will provide a
"rsthand account of call center
and BPO programs in China. Both
internal growth as an attractive
market for multi-national companies
as well as access to talented, low
cost resources, makes China a very
attractive location. India and the
Philippines, which have become the
MONDAY, SEPTEMBER 13
9:20 am – 10:10 am
KEYNOTE
Creating Magic at Every
Customer Touchpoint
Bob Simmonds,
Vice President,
Walt Disney World®
Travel Operations

Walt Disney World® is globally known
as THE family destination. But it is
the magic of the experience from
the beginning to the end that keeps
kids of all ages coming back. How
does Disney do it? By creating magic
at every touchpoint. You will be
given a behind the curtain glimpse
at the Disney approach to “Creating
Magic” with their Guests starting
with the Cast members of the Disney
Reservation Center (DRC).
Using the goal of “surprising and
delighting” the Guest at every touch
point, Disney achieves best-in-class
service ratings while signi"cantly
increasing revenue per call. Bob will
discuss how using a combination of
technology, "nding the right Cast
Members and creating the right
motivation while keeping it fun has
transformed the DRC into a strategic
pro"t center for the Parks and
Resorts Segment of the Walt Disney
Company and the standard bearer for
magic of the "rst of many customer
touchpoints.
10:20 am – 11:10 am
The Good, the Bad & the Ugly
of PCI Compliance
Kristyn Emenecker,
Director-Solutions Marketing,
Verint Witness Actionable Solutions
Attend this session to learn about
current trends, drivers and the impact
of compliance with the Payment
Card Industry-Data Security Standard
(PCI-DSS) on today’s contact centers
and teleservices organizations. You’ll
have an inside view of the positive
and negative e!ects managers and
business leaders experience as they
work to achieve and maintain PCI
compliance to protect consumer
payment data; while at the same time
complying with other regulations
that require consumer authorization
and transaction record retention.
Social Revolution: Strategies
for Succeeding in the Contact
Center
Brent Bush,
SVP/Group Managing Director,
Harte-Hanks, Inc.
Craig Meurer,
Director of CRM & Technology
Solutions, Harte-Hanks, Inc.
Understand how social media
a!ects the contact center and
teleservices. Attendees will have a
tactical approach for initiating social
CRM and support in the contact
center – and know why they cannot
ignore this revolution in customer
communications. Best practices will
be shared to understand emerging
trends and ensure long-term success.

11. world’s major BPO players, are facing
talent shortages and higher attrition
rates. Many experts now believe that
similar BPO industries are expected
to grow very fast in China. In 2006,
China’s overseas BPO business was
valued at about $1.4 billion and is
expected to reach as much as $6.3
billion by 2010.
Best Practices for a Successful
Multi-Media Direct Response
Marketing Campaign
Jane Bulman,
Executive Director, National
Teleservices, Comcast
Scott McKeen,
Senior Director, Sales Channels
and Market Development,
Time Warner Cable
Gerard Dehar,
President, Speedeon Data Corporation
Rob Marshall,
Chief Operating O$cer, 360CRM
Mark Boehmer
Senior Vice President, 360CRM
This highly educational panel
discussion will center around the
focal areas for success on a “New
Movers” program, although the
processes and methodologies can
be employed across any campaign
regardless of target audience. The
speakers will provide education
regarding inbound, outbound, direct
mail, print, chat and email.

We will discuss things such as start
up and speci"c areas of focus,
including lists, data elements,
selection criteria, script/presentation
required components, selling/
servicing multiple client products to
new movers or existing customers on
a single call, and other components
and processes.
MONDAY, SEPTEMBER 13
Breaking the Chains of
Traditional Metrics

Stephanie Millner,
VP Business Development,
GlobalCom Solutions
Orlando Hampton
Executive Vice President,
SATMAP Enterprise Deployment, TRG
Stepping outside traditional metrics.
Do your measurements match
outcome objectives? Have you
considered looking at Net Promoter
Score? How would an alternative
perspective impact your customer
experience, rep retention, and
ultimately – the bottomline.
1:10 pm – 2:00 pm
KEYNOTE
Professional Personal
Certi#cation and Development
THE TIME IS NOW!
Lani Kane-Hanan,
Senior Vice President,
Resort Development & Planning,
Inventory and Revenue Mgmt. &
Product Innovation
Marriott Vacation Club International
(MVCI)
Howard C. Nusbaum, RRP,
President and Chief Executive O$cer,
American Resort Development
Association
5he teleservices industry employs
5.3 million individuals in the
United States, and accounts for
over $600 billion in sales of goods
and services, but we are woefully
inadequate in legitimacy to the
profession through certi"cation.
ATA has decided to move forward in
creating and promoting professional
certi"cation for individuals in the
career of teleservices. But what does
certi"cation mean, and what will it
do for the industry? Join these two
dynamic speakers as they relate the
successful progression of professional
certi"cation in the timeshare
industry. From what it has meant for
the individual all the way through
to the board room, this session will
explore the keys to successfully
launching, building and maintaining
a professional certi"cation program.
This is the future, and this session
will point to the way the ATA will get
there.
3:00 pm – 3:50 pm
Intelligent Interactions:
Improve Response Rates by
Getting to Know Your
Customers Through Data
Analytics
Steve Brubaker,
Chief of Sta!, InfoCision
Attendees will learn how developing
the right criteria and application
can accurately "lter their customer
database for churn risk. Using data
analytics, attendees will learn tips
for developing a multi-channel,
cost-progressive direct marketing
strategy that incorporates the
telephone, text, direct mail, etc.,
that minimizes churn and retention
cost. Attendees will see proof that
highly personalized marketing tactics
developed from data analytics can
drastically improve marketing e!orts
by lowering cost and boosting ROI.
Every time someone purchases a
good or service they are telling you
something. Why not use that
information by utilizing data analytics
and applying results to an integrated,
multi-faceted marketing approach?
By doing so you can enhance brand
position, improve ROI, and increase
response rates and customer
retention.

12. Key Trends in Timeshare
Customer Contact
Gary Byrd,
Chief Customer O$cer &
Executive Vice President,
Wyndham Vacation Owership, Inc.
Robert A. Kobek, RRP,
President,
CustomerCount
Howard C. Nusbaum, RRP,
President and CEO, American Resort
Development Association
The American Resort Development
Association (ARDA), through its best
practices think tank, has identi"ed
customer service and customer
contact as one of the 5 most
important initiatives that timeshare
marketers, sellers and operators
should have as a business focus.
This panel of high level ARDA and
ATA timeshare executives will discuss
current trends and how customer
loyalty begins in the contact center.
How smart marketing and sales
executives take advantage of that
customer loyalty to create advocates,
thereby decreasing the cost of
marketing and increasing sales in this
era of regulation.
The Inevitable Regulatory
Inquiry; Proven Strategies That
Reduce Risk

Ken Sponsler,
VP and General Manager,
CompliancePoint (a PossibleNow
company)
Mitch Roth, Attorney,
Roth Doner Jackson, PLC
Scott DeNardin,
VP of Finance & Corporate Compliance,
Defender Direct
This session will address proven
strategies for reducing complaints
MONDAY, SEPTEMBER 13
through increasing consumer
expectation of a call, scripting
enhancements, e!ective dial rates
and use of good lead generation
sources. Learn how to build a
defendable position if faced with
a regulator investigative inquiry
or a CID. Finally, understand the
Civil Investigative Demand process.
The evidentiary and documentary
requirements can overwhelm
companies that are ill prepared.
Learn the elements of the CID
and how the process works from
beginning to end.
Social Media’s Impact on the
Call Center Industry – Trends
and Opportunities

Chris Bracken, CEO,
CallMe! Sta$ng, LLC
Sam Falletta, President, Incept Corp.
Learn how social mediums can
greatly impact your recruiting e!orts
and alleviate the di$culties of "nding
and keeping quality employees, how
call center companies can e!ectively
utilize social media to enhance
their brand, and the future of social
media within the call center industry.
Understand how social mediums can
impact your business in 3 key areas:
Your People, Your Brand and Your
Services.
Healthcare Reform and the
Contact Center

Lynne Jacoby,
VP Healthcare Solutions,
Synergy Solutions
This session will explore Healthcare
Reform’s impact on contact centers –
a look beyond the politics. How will
the new legislation impact contact
centers as employers? How can
innovative solutions providers make
the most of the new requirements?
This interactive discussion will
explore the realities of the new
regulations, including a timeline for
implementation requirements and
new opportunities the law creates
for innovative solutions providers.
Best Practices in Relationship
Management: Getting the Most
Out of Outsourcer Partnerships
Rita Wood, President, Network Direct
Why do some outsourced programs
thrive…while others #ounder?
Is it mostly a matter of up-front
selection… or can collaboration,
communication, and a shared
commitment to continuous
improvement make the ultimate
di!erence between program (and
contract) failure and success? In
this fast-paced, tip-"lled session,
learn: what to do/not do in the
selection process; how to build a
strong vendor management
foundation; how to stay connected
to “your” reps, customers and callers;
the best in multi-sourced programs;
o!-shore vs. on-shore partnership
management; checks, balances
and compliance; how and why
outsourced programs can fail (and
what to do to avoid the typical
pitfalls); Zen and the art of program
maintenance.

13. TUESDAY, SEPTEMBER 14
8:00 am – 2:30 pm
3FHJTUSBUJPO
8:00 am – 8:50 am
#SFBLGBTU
9:00 am – 9:30 am
4UBUFPGUIF*OEVTUSZBOEUIF'VUVSFPGUIF"5"
9:30 am – 10:20 am
&EVDBUJPOBM4FTTJPOT
10:30 am – 11:20 am
*DF#SFBLFS4QFFE/FUXPSLJOH
11:30 am – 1:20 pm
-VODIJO"5"&YQP)BMM
1:30 pm – 2:20 pm
)PU5PQJD3PVOEUBCMFT
2:30 pm – 3:20 pm
"5"&YQP)BMM0QFO
3:30 pm – 4:20 pm
&EVDBUJPOBM4FTTJPOT
6:30 pm – 8:30 pm
3FDFQUJPO"5""OOVBM"XBSET(BMB
8:30 pm – 11:00 pm
$BTJOP/JHIU
Annual Awards
Gala & Casino Night
Attend the ATA Awards Dinner and Gala event to pay
tribute to award winners in the following categories:
tVendor Excellence Award
t Pioneer Hall of Fame
t Technovation Award
t Best of Show
t International Teleservices Champion
t Foundation Award
t Chapter Awards
t Making A Di!erence Award

14. to the Eight Critical Success Factors
of deploying the at-home model.
See "rst-hand examples of cost
reductions utilizing at-home agents.
LAMA and the Up-Sell/Cross Sell
Techniques That Turn Your Call
Center into a Pro#t Center

Judy McKee,
McKee Consulting, LLC
Sally Cordova,
McKee Consulting, LLC
Learn the famous L-A-M-A technique
in this session and how it applies to
your business operations. Presenters
will demonstrate how to ask the
6 billion dollar word question as
well as role play it with participants.
Mastering the ART of the SOFT
SKILL Statement-Question Technique
will be EASY for you to apply after
attending this session. You will
receive the proof that it works and
methods to use to make it work in
your call center. Understand the
Add-On Method, Buying Signal
Method and the Seed the Sale Method.
Am I LinkedIn to a Future
Lawsuit?
Chad Richter, Partner,
Jackson Lewis LLP
This session will discuss the Human
Resources, employment and labor
considerations with employees’
use of social networking sites.
As the number of users of social
networking sites (i.e. MySpace, Face
Book, LinkedIn, etc.) continues to
increase by signi"cant proportions
every month, so do the opportunities
and challenges for employers.
Learn how to e!ectively manage em-
ployees’ use of social networking that
occurs both on and o! the clock and
how to design an e!ective policy to
minimize the risk of liability.
You will also learn from recent
decisions in 2009 and 2010
addressing employees’ right to
privacy, enforcing restrictive
covenants through employees’ use
of social networking, recent claims
against employers in our industry
and much more. You will also hear
about current labor law issues and
legislation impacting the contact
center employment sector.
Best Practices for Caller ID
Number and Name Display
James Baker, Senior Vice President,
Bank of America
Steve Brubaker, Chief of Sta!,
InfoCision
Angela Morris, President,
Quality Contact Solutions, Inc.
Dean Gar!nkel, Chairman,
Call Compliance, Inc.
Michele Shuster, Partner,
MacMurray, Petersen & Shuster, LLP
Join this panel discussion to better
understand “how” Caller ID works
throughout the U.S. phone carrier
market (long distance carriers and
local phone companies). Learn “best
practices” regarding setting up Caller
ID phone numbers and names and
how to ensure complete regulatory
compliance and increase contact
rates and list penetration rates at
the same time. Hear from a telemar-
keting legal expert regarding the
“musts” and “options” when it comes
to ensuring Caller ID legal compli-
ance for outbound telemarketing.
This will be a lively discussion which
will utilize a series of case study
examples and panelist experiences
regarding best practices for Caller ID
phone number and name delivery.
TUESDAY, SEPTEMBER 14
9:00 am – 9:30 am
"GENERAL SESSION#
State of the Industry and the
Future of the ATA
Tim Searcy, CEO, ATA
Based on the thousands of
interactions with contact center
leaders each year, hear an honest
and realistic inside look at where
this industry is headed. Year after
year, this session is one of the most
powerful and meaningful
presentations for anyone whose
business is tied to serving
consumers, so be sure not to
miss this excellent opportunity.
Attendees will be presented with
the most useful facts and "gures
about the teleservices industry
world-wide and will share what is
really going on and what it will
mean for the future.
9:30 am – 10:20 am
Leveraging Outbound Sales
with Home Agents:
The Marketlink Case Study

Michele Rowan, CEO,
Customer Contact Strategies
Kourtney Keough, CEO,
Marketlink
In 2010, Marketlink moved 15% of
its workforce home as an alternate
to adding additional facilities and is
likely to expand it further. Session
attendees will learn the details of
Marketlink’s vision, key objectives of
the at-home model and the inside
track on Marketlink’s strategy for
deployment. In addition attendees
will get a "rst hand look at how
Marketlink measures success.
Finally, attendees will be exposed

15. Self-Service: A Bridge Too Far?
Eric Camulli,
Vice President of Marketing,
Virtual Hold Technology
Troy McNall, Manager,
System Performance Analysis,
Virtual Hold Technology
Each negative customer interaction
costs your organization money, causes
frustration and threatens customer
loyalty. This session will be examining
data from a few di!erent companies
to demonstrate the value of solutions
that bridge the customer service gap
between self-service and live-service.
For example, learn how Southwest
Airlines recovered 500,000 abandoned
calls and saved more than 47 years of
customer hold time in just 5 months.
Learn how Blue Cross of Northeastern
Pennsylvania reduced average speed
to answer from 4.8 to 2.6 minutes
during peaks, improved abandons
43% and signi"cantly reduced call
blockage. Another example is how
Hertz reduced their average handle
time by 50 seconds utilizing these
“bridge the gap” solutions.
The Role of Learning
Management Technology in
Enhancing the Customer
Experience (Case Study)

Charles Hellings,
EVP- Sales and Marketing,
ePath Learning, Inc.
Jessie Woodson,
Training/QA Manager
Terminix
Your service is only as good as the
last contact your client made with
your agent. In order to enhance the
customer experience, you "rst have
to understand the state of that
experience now. What training is
in place for your agents? How do
TUESDAY, SEPTEMBER 14
you know that training is consistent
across all agents? Are your call
center issues based in training or
performance? Attendees will learn
how to reduce training costs and
reduce training time, how to ensure
consistency in training and perfor-
mance improvement and how to
better understand if issues are
training issues or performance issues.
3:30 pm – 4:20 pm
Compliance
2
:
Staying One Step Ahead
Ryan Thurman,
Director of Sales and Marketing,
Contact Center Compliance
Joe Sanscrainte,
Compliance Attorney,
Law O$ce of Joseph Sanscrainte
Gerard Dahar, CEO, Speedeon Data
Learn about reverse engineering
safe harbor practices and how to
make them work for you. Hear
actual stories from the “front lines”
of compliance and understand how
to create the right balance between
compliance and pro"ts.
This session will also provide a
comprehensive FCC/FTC Regulation
update-including express written
permission for wireless, robocalls,
and foreign markets calling
for the US. This discussion will
include an enforcement update and
the current statistics of recent DNC
violations. Analysis and statistics
regarding data marketing and the
DNC as well as the current status of
latest telemarketing compliance
issues will be covered.
Contact Center Attrition and
Retention
Jim Beuoy,
Dir. QA & Corp. Compliance, Ameridial
Sam Falletta, President, Incept
If you haven’t put a "gure on the cost
of turnover for your contact center,
you should! Add up interviewing
time, assessment tests, training,
advertising expenses, and the
additional coaching time required
bringing a new recruit up to speed
and you’ll arrive at a "gure that
almost always is your single largest
expense. Learn the step-by-step
method to building a low turnover
culture in in-house and outsource
environments. You’ll be provided
with studies that provide empirical
data that you need to convince
stakeholders at every level of your
organization.
Meeting Today’s 24/7 Customer
Where They Live
Fred White, Vice President
of Business Development,
Interactive Softworks
In today’s highly competitive
marketplace, customers expect more
than ever from the organizations
they do business with. Customers
are increasingly frustrated with poor
service, inconsistent information and
many companies’ inability to treat
customers as individuals. Making the
issue even more complex is the
growing number of ways businesses
and customers are interacting –
including voice, text, web, email,
Facebook, Twitter and more. This
presentation will discuss how

16. organizations can leverage the right
technology and make the most of
multi-channel communications to
e!ectively engage customers and
turn them into customers for life.
Interactive Softworks will discuss
a case study with customer, Tranzact.
The presentation will detail how
Tranzact uses Interactive Softworks’
technology solution that enables
the company to manage numerous
complex customer campaigns,
reduce operational costs, and
respond quickly to new
opportunities.
What It All Means for
Outsourcers
Tim Searcy, CEO, ATA
John Redinger,
VP Sales and Marketing, DialAmerica
What impacts are the economy, state
& federal regulations, the o!shore
vs. onshore debate, automation
choices and customer feedback
having on the buyers’ selection of
outsourcers? This session will help
both clients and outsourcers make
sense of where to go from here. The
ATA and DialAmerica have once again
teamed up to study outsourcing
from the purchaser’s point of view.
Hear the key purchasing factors
beyond recession and into recovery,
particularly for the large scale
buyers. The ATA and DialAmerica will
release "ndings of our third annual
authoritative study of U.S. buyers of
outsourced teleservices.
TUESDAY, SEPTEMBER 14
Partners in Performance…A
Look at ATA Partners Winning
Business in Harsh Economic
Times
Laurie Alm, President,
Motivated Incentives
Jim Iyoob,
Vice President of Global Development,
Etech, Inc.
This session will provide an overview
of targeted sales approaches to
identify, qualify and close clients. It
will also include a general overview
of the RFP process and how partners
are introduced into the equation.
Based on an actual case study, the
presenters will demonstrate how the
partnership with Etech and
Motivated Incentives helped
demonstrate a unique competitive
advantage for a major Fortune 500
company and ultimately closed the
deal. Learn how to create a value
proposition to sell your contact
service team, how to "nd the right
partners, and how to use incentives
to distinguish your company from
the rest of the pack.
Moving From Scripting to
Consulting: The Key to
Delivering Sales and Service
Excellence
Joel Linchitz, President,
Phone for Success
In order to be successful scripting
today needs to move away from
word for word monologues to
communication dialogs that focus on
needs and rapport building. It’s time
for call centers to raise the bar and
coach their sales and service reps to
become professional communication
consultants who are completely
focused on the customer. This
presentation will focus on how to
build dialog guides that serve as
road maps for conversations and how
to coach reps to use this consultative
approach that will have a dramatic
e!ect on customer satisfaction and
generating increased pro"ts for the
bottom line.
Attendees will learn from examples
of dialog guides used by some of the
largest U.S. companies and leave with
a 4 Step Model and methodology for
building e!ective Dialog Guides.

17. WEDNESDAY, SEPTEMBER 15
9:00 am – 1:00 pm
$BMM$FOUFST$"3&FWFOU
Call Centers CARE
Make a Di"erence... Join the Movement...
Get Involved...
The ATA will partner with a local charity on
Wednesday, September 15th for a philanthropic
activity. This is a day of caring and camaraderie
that you simply won’t want to miss. We provide the
food, transportation and Call Centers CARE t-shirts.
Each year during our national events, a Call Centers
CARE activity is organized so industry professionals
from around the world can join in a combined e!ort
to give back and support a local community. Join us
and show how much you CARE.
For complete details about the event and charity we
will be assisting, visit our special events page on the
convention website: www.ata2010convention.org
ATA Travel Site
You now have an opportunity to
save and serve with the new ATA
travel service, powered by the
world’s largest travel providers,
Travelocity and Expedia. Every
time you book your travel on the
ATA travel site, a portion of your
payment will be donated to ATA
Call Centers CARE.
This travel service allows you to
receive the lowest pricing and
most extensive selection that
Travelocity and Expedia have to
o!er including over 55,000 hotels,
all major airlines, car rentals,
cruises, attraction tickets,
and more.
Make sure you and everyone you
know books personal and business
travel on the new ATA travel site.
Make a di!erence today!
www.atatravelsite.com

18. 2010 Program At-A-Glance
MONDAY, SEPTEMBER 13
8:00 am – 4:00 pm 3&(*453"5*0/
8:00 am – 8:50 am#SFBLGBTU
9:00 am – 9:20 am8FMDPNF"EESFTT
9:20 am – 10:10 amKEYNOTE PRESENTATION : Creating Magic at Every Customer Touchpoint
10:20 am – 11:10 am
The Good, The Bad and The Ugly of PCI
Compliance
Social Revolution: Strategies for Succeeding
in the Contact Center
How to Best Leverage B2B Tools and Processes
A View from China: Insights on the Next
Evolution in O"shore Opportunities
Best Practices for a Successful Multi-Media
Direct Response Marketing Campaign
New Ways to do Representative Analysis and
Training
11:20 am – 12:00 pm*DF#SFBLFSo4QFFE/FUXPSLJOH
12:00 pm – 1:00 pm-VODIJO"5"&YQP)BMM
1:10 pm – 2:00 pm

KEYNOTE PRESENTATION: Professional Personal Certification and Development – THE TIME IS NOW!
2:00 pm – 2:50 pm"5"&YQP)BMM01&/
3:00 pm – 3:50 pm
Key Trends in Timeshare Customer
Contact
The Inevitable Regulatory Inquiry;
Proven Strategies that Reduce Risk
Social Media Impact on the Call Center Industry – Trends
and Opportunities
Healthcare Reform and the Contact
Center
Intelligent Interactions: Improve
Response Rates by Getting to Know
Your Customers through Data
Analytics
Best Practices in Relationship Management: Getting the
Most Out of Outsourcer Partnerships
4:00 pm – 5:00 pm"5"&YQP)BMM3FDFQUJPO
5:00 pm – 6:00 pm"5"$IBQUFS/FX.FNCFST3FDFQUJPO
7:00 pm "5"1"$'VOESBJTFS&WFOUoi*8FBSNZ4VOHMBTTFTBU/JHIUw5*$,&543&26*3&%
TUESDAY, SEPTEMBER 14
8:00 am – 2:30 pm3&(*453"5*0/
8:00 am – 8:50 am#SFBLGBTU
9:00 am – 9:30 amGENERAL SESSION:4UBUFPGUIF*OEVTUSZBOEUIF'VUVSFPGUIF"5"
9:30 am – 10:20 am
LAMA and the Up-Sell/Cross Sell Techniques That
Turn Your Call Center into a Pro!t Center
Am I Linkedin to a Future lawsuit?
Best Practices for Caller ID Number and
Name Display
Self Service: A Bridge Too Far?
The Role of Learning Management
Technology in Enhancing the Customer
Experience
Leveraging Outbound Sales with Home
Agents: The Marketlink Case Study
10:30 am – 11:20 am*DF#SFBLFSo4QFFE/FUXPSLJOH
11:30 am – 1:20 pm-VODIJO"5"&YQP)BMM
1:30 pm – 2:20 pm)PU5PQJD3PVOEUBCMFT
2:30 pm – 3:20 pm"5"&YQP)BMM01&/
3:30 pm – 4:20 pm
Compliance
2
: Staying One Step Ahead Contact Center Attrition and Retention
Meeting Today’s 24/7 Customer Where
They Live
What it all Means for Outsourcers
Partners in Performance… A Look at
ATA Partners Winning Business in Harsh
Economic Times
Moving from Scripting to Consulting:
The Key to Delivering Sales and Service
Excellence
6:30 pm – 8:30 pm
3FDFQUJPO"5""OOVBM"XBSET(BMB
"MMBUUFOEFFTJOWJUFE
8:30 pm – 11:00 pm$BTJOP/JHIU

19. REGISTRATION RATES
Registrant Type Paid in full by Aug 6 Standard Registration Fee
ATA Member $1095 $1395
ATA Platinum Member $895 $1195
ATA Chapter Board Member $995 $1295
ARDA Member $1095 $1395
Non-Member $1595 $1895
Register online: www.ata2010convention.org or call 317.816.9336.
Registration includes access to great educational sessions and expo hall admission.
It also includes annual event favorites such as the opening reception, casino night,
Call Centers CARE service project, the annual awards gala dinner, speed networking
and other great networking opportunities.
SPECIAL EVENTS:
ATA Member Non-Member Team of 4
Golf Tournament $179 $199 $675
Tennis Tournament $25 $30 N/A
PAC Event $150 $150 N/A
Hot Topic Roundtables - Introduced at the ATA Washington Summit - Hot Topic Roundtables
were a Big Hit! This is an opportunity to sit down and discuss the most pressing issues in the
contact center industry with other experts in the "eld. This is a unique opportunity to gain new
perspectives and network with professionals that share your interests.
Just a few of the topics that will be covered include:
t PCI Compliance
t Wireless consent – the latest regulatory updates
t Social media integration in the contact center
t Vendor management best practices
t Self service strategies
t Next generation KPI’s
t O!shore vs. onshore
t Workforce management
t Best tools for hiring and training
t Best practices for managing contact center/customer relationships
ATA Speed Networking- Another HUGE success, we are bringing this fast-paced, fun event to Orlando!
Think of it as speed dating for businesses leads. Join in this simple activity to make sure that you
leave this year’s convention with lots of new contacts and new business opportunities! Don’t be
shy – simply bring plenty of business cards and be prepared to share friendly conversation and your
expertise with other contact center professionals.
Disney’s Contemporary Resort
4600 World Drive
Lake Buena Vista, FL 32830
[phone]
You asked for it and we heard you loud and clear so…What’s New this Year?
Reserve your room early and receive
the group rate of $185/night, subject to
BWBJMBCJMJUZ7JTJUUIF"5"DPOWFOUJPO
website to make reservations.
© Disney

20. REGISTER BEFORE AUGUST 6th AND SAVE $300!
VISIT:XXXBUBDPOWFOUJPOPSHtCALL:
3815 River Crossing Parkway, Suite 20
Indianapolis, Indiana 46240
tXXXBUBDPOOFDUPSH
Names You Want to do Business With:
Bank of America
Bluegreen Corporation
Call Compliance, Inc.
Capital One
CareCall, Inc.
Comcast
Corporate Call Center
Cross Country Home Services
Cyber City Teleservices
Defender Direct
DialAmerica
Diamond Resorts
International
DIRECTV
Discover
Disney Destinations LLC
Edge Teleservices, Inc.
Etech, Inc.
First Data Corporation
GE Consumer Finance
Global Contact Services
Hamilton Contact Center Services
Hilton Grand Vacations Company
HSBC Card Services
ICT Group, Inc.
tt%JSFDU3FTQPOTF
360CRM
Aditya Birla Minacs
ADT Security Systems Inc
AEGON Direct Marketing Services
A$nion Group
All American Dish
Allstate Insurance Company
Allus, Global BPO Center
Alorica Inc.
Alpine Access
American Customer Care, Inc.
American Express
American Honda Finance
Corporation
American Red Cross
American Resort Development
Association
American Water Resources
Ameridial
APX Alarm Security Solutions, Inc
Associated Bank N.A.
Associated Community Services
AT&T
Avaya
Protocol Global Solutions
Republic Telcom Worldwide
Shell Vacations, LLC
Showtime Networks Inc.
Silver Leaf Resorts
Sirius XM Radio
SITEL Worldwide
Smart"sh Technologies
Starwood Vacation Ownership
Synergy Solutions, Inc.
TCIM Services, Inc.
Technology Marketing Corporation
Telerx
The Allant Group
The Results Companies
The Sun-Sentinel/Orlando Sentinel
Toastmasters International
TPG TeleManagement, Inc.
Trident Business Management
Voiance Language Services
West Corporation
Wyndham Vacation Ownership

Names You Want to do Business With:
Incept Corporation
In#uent Inc.
InfoCision Management Corporation
Inktel Direct Corp
Innovative Marketing & Sales
Intersections Inc.
iPacesetters, LLC
IQT, Inc.
Mac Murray, Petersen & Shuster, LLP
Marketlink
Marriott Vacation Club
Microsoft
Mobius VP, LLC
MTI
MxEnergy
NCO Customer Management, Inc.
Neustar
Northwest Direct Teleservices, Inc.
NovaTel
NOVO1
Omaha Steaks, Inc.
Optima Direct, Inc.
Paci"c Monarch Resorts Plantronics
PossibleNOW
Progressive Impressions International

21. 2010 ATA Resource Guide
Uniting the Industry
1 www.ataconnect.org
Greetings,
The ATA is all about its people – the member companies, who they are
and what they do. No other organization brings prominent call center
professionals together in support of an industry with vast economic and
social impact. We represent the users, the providers and the supporters
of Teleservices, a channel which employs over five million people in the
United States alone, and a far greater number world-wide.
This Resource Guide is a valuable year-round resource bringing together
people, products, services, ideas and best practices into one place. For
those charged with sourcing reliable information for their companies,
the
2010 ATA Resource Guide
is the place to start. We have
incorporated information including:
•
Call Center Outsourcers Buyer’s Guide
•
ATA Membership Directory
•
Industry Facts and Figures
The result is a useful tool to help you get the most out of your ATA
membership. We’ve included our most up-to-date information in this
publication and hope that you will put it to immediate and continuous
use.
Within this Resource Guide, you will also see information on the
different services available through ATA membership. We welcome your
questions and encourage you to consider additional participation in the
organization.
We like to say that
“members do business with members”
and can
back that up with testimony from members year after year.
I hope you’ll make sure they’re doing business with you!
Best wishes,
Tim Searcy
CEO
Tim Searcy, CEO

22. 2010 ATA Resource Guide
2

23. 2010 ATA Resource Guide
Table of Contents
3 www.ataconnect.org
Published by:
American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
Phone: [phone]
www.ataconnect.org
All Rights Reserved.
No part of this publication may be reproduced, stored in a retrieval system or
transmitted in any form by any means, electronic, mechanical, photocopying,
recording or otherwise, without the prior permission of the publisher,
American Teleservices Association (ATA).
The information in this publication is believed to be correct at the time of
publication, but cannot be guaranteed. Please note that the information ATA
delivers will be based on information gathered in good faith from both primary
and secondary sources, whose accuracy we are not always in a position to
guarantee. As such, American Teleservices Association can accept no
liability whatever for actions taken based on any information that may
subsequently prove to be incorrect.
The 2010 ATA Resource Guide
Copyright 2010© American Teleservices Association
About the American
Teleservices Association . . . . . . . .4
OUR MISSION
ATA Board of Directors . . . . . . . . . .5
Make the Most of Membership . . .6
PROTECTION FROM GOVERNMENT
REGULATION
BUSINESS NETWORKING
EDUCATION
COMMUNICATION
Join an ATA Chapter . . . . . . . . . . . .7
2010 CHAPTER DIRECTORY
Platinum Membership . . . . . . . . . .8
PLATINUM MEMBERSHIP PROVIDES AN
INSTANT RETURN
ON YOUR INVESTMENT
ATA CORPORATE MEMBERS
INVEST IN A PLATINUM MEMBERSHIP
PLATINUM MEMBERS
Participation in ATA Events . . . . . .9
CHAPTER EVENTS
2010 ATA COMPLIANCE SEMINAR SERIES
ATA WASHINGTON SUMMIT
ATA CONVENTION & EXPO
Doing Business with Members . . .10
SPONSORSHIPS
EXHIBITING
ADVERTISING
ATA Government Affairs . . . . . . . .11
MEMBER ALERTS
ATA Political Action
Committee . . . . . . . . . . . . . . . . . . .12
MAKE AN INDIVIDUAL ATA-PAC
CONTRIBUTION
SELECT THE ATA-PAC PAYROLL DEDUCTION
PROGRAM
MAKE ATA-PAC PARTICIPATION FUN
ATA Self-regulatory Organization13
AUDITOR CERTIFICATION
BECOME AN SRO TRUSTEE!
Regulatory Compliance Tools . . .14
Call Centers Care . . . . . . . . . . . . .15
Staying in Touch . . . . . . . . . . . . . .16
ATA WEB SITE
ECONNECTIONS ONLINE NEWSLETTER
SOCIAL NETWORKING
ATA RESOURCE GUIDE
Outsourcers Buyer’s Guide . . . . . .17
ATA Membership Directory . . . . . .65
Industry Facts and Figures . . . . .153
INDUSTRY FACTS AND FIGURES. . . . . . 153
CONTACT CENTER SIZE . . . . . . . . . . . 153
OUTBOUND ACTIVITY. . . . . . . . . . . . . 154
COST PER CALL . . . . . . . . . . . . . . . . 154
BUDGET. . . . . . . . . . . . . . . . . . . . . . 154
WORKFORCE MANAGEMENT . . . . . . . . 155
VIRTUAL CONTACT CENTERS. . . . . . . . 156
HOME–BASED AGENTS. . . . . . . . . . . . 157
USING HOSTED & MANAGED
SOLUTIONS . . . . . . . . . . . . . . . . . . . 158
INBOUND ACTIVITY . . . . . . . . . . . . . . 159
OPINIONS ON MULTIMEDIA . . . . . . . . . 159
AUTOMATED INTERACTIONS . . . . . . . . 160
DIALERS . . . . . . . . . . . . . . . . . . . . . 161
SURVEY TECHNIQUES . . . . . . . . . . . . 162
MANAGERIAL ISSUES. . . . . . . . . . . . . 163
COST OF INDUCTION . . . . . . . . . . . . . 163
MOST IMPORTANT ATTRIBUTES
OF A SUCCESSFUL CONTACT
CENTER AGENT . . . . . . . . . . . . . . . . 164
METHODS OF MOTIVATING AND
RETAINING AGENTS . . . . . . . . . . . . . 165
SALARIES . . . . . . . . . . . . . . . . . . . . 166
SALARIES BY CONTACT CENTER
ACTIVITY TYPE AND SIZE . . . . . . . . . 166
INDUSTRY IMPACT . . . . . . . . . . . . . . 167
LOOKING FORWARD. . . . . . . . . . . . . . 168

24. Dedicated to Serving the Contact Center Industry
About the American Teleservices Association
4ATA INFORMATION
The American Teleservices Association (ATA) is the only non-
profit trade organization dedicated exclusively to the
advancement of companies that utilize contact centers as an
integral channel of operations. ATA members include
companies with inbound or outbound contact centers, users
of Teleservices, trainers, consultants, and equipment
suppliers who initiate, facilitate, and generate telephone,
Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association
(ATA) represents more than 4,000 contact centers that
account for over 1.8 million professionals worldwide. Contact
centers offer traditional and interactive services that support
the e-commerce revolution, provide specialized customer
service for Fortune 500 companies, and generate annual
sales of more than $900 billion.
ATA provides leadership in the professional and ethical use of
the telephone for conducting business and is committed to
serving the needs of its members, recommending the highest
standards of quality for the channel and protecting the rights
of consumers. Members benefit from the ATA’s strong
advocacy at the national and state level; advanced and timely
educational opportunities and business building events;
advocacy and support in the public realm; and rich and
trusted resources for Teleservices professionals.
OUR MISSION
ATA is committed to serving the needs of its members by
recommending the highest standards of quality for the
channel and protecting the rights of consumers. ATA values
members by providing essential business elements in the
form of:
•forums for networking at international, national and regional
levels;
•programs for business learning;
•advocacy of Teleservices users’ and providers’ interests
before State and Federal government;
•research on consumer and regulatory topics of interest to
Teleservices users and providers;
•consensus, voluntary guidelines for industries who utilize
Teleservices in their business operations;
•information about global developments in Teleservices; and
•education of the general public and media to promote
Teleservices providers’ and users’ business interests of
their strong commitment to customer service and
satisfaction.
1983-2008
Celebrating over 25 years
as the ONLY association
dedicated exclusively to the
Teleservices channel

25. Industry Leadership
ATA Board of Directors
5 www.ataconnect.org
The ATA Board of Directors includes prominent individuals representing a cross-section of industries.
The Association is pleased to introduce this extraordinary group who continue to
lead the ATA as it continues a path of growth and strength.
Executive CommitteeDirectors
Phillip Grudzinski,
Chairman
American Express
Ricky Arriola
Inktel Direct
Stuart Discount
121 Direct Response
Mark Boehmer,
Vice Chairman
360CRM
James Baker
Bank of America
Lori Fentem
Synergy Solutions, Inc.
Robert Simmonds,
Treasurer
Disney Destinations
Steve Brubaker
InfoCision
Management
Corporation
Dean Garfinkel
Call Compliance
Mike Rauscher,
Secretary
Home Service USA
Jane Bulman
Comcast
Barbra Merwin
HSBC Card &
Retail Services
Lisa DeFalco,
Chair Emeritus
TPG Telemanagement
James Danz
Trident Business
Management
Mitchell Roth,
ATA Counsel
Roth Doner Jackson
Michael Eubanks
AEGON Direct
Marketing Services
Tim Searcy, CEO
American Teleservices
Association

26. Experience the ATA
Make the Most of Membership
6ATA INFORMATION
The benefits of membership in the ATA are many, but active
participation is the only way to make the most of it. By
attending local and national events, engaging in meaningful
communication with fellow members, and taking advantage of
business opportunities, ATA members are contributing to the
active, healthy growth of the Teleservices industry.
Explore the many membership opportunities to find fits for
you and your organization.
•Grow your business through local and national networking
opportunities
•Attend chapter events to leverage business and topics
specific to your region
•Learn about compliance to reduce business risks
•Support your industry with strong government
representation
•Know how state and federal legislation may impact your
business
•Join ATA Committees which focus on specific topics that
affect your industry
•Take advantage of discounts from select vendors and on
ATA Events
•Understand how the ATA Self Regulatory Organization can
facilitate the complications of regulation and compliance
Most importantly, ATA membership affects your bottom
line. Business leaders know that building a business is often
about having the right connections, and ATA membership
makes that easy.
PROTECTION FROM GOVERNMENT REGULATION
Simply put, ATA diligently works to educate lawmakers
regarding the importance of the Teleservices industry and to
aggressively oppose potentially damaging legislation affecting
the industry. ATA is an active voice for the Teleservices
profession on Capitol Hill. Whether testifying in front of
Congress, working with the regulatory agencies, participating
in the US Government Affairs Committees, or personally
contacting members of Congress, ATA is working for the
benefit of its members.
BUSINESS NETWORKING
All of ATA’s activities place specific emphasis on enhancing
business relationships and forging new ones with industry
colleagues. Teleservices leaders know that ATA is the only
professional association 100% dedicated to serving
Teleservices professionals. Offering you easy access to
industry leaders in your area of interest and expertise is just
one more way ATA membership contributes to your bottom
line.
EDUCATION
As the host of numerous local and national events, ATA
provides attendees with cutting edge professional
development opportunities. We feature industry experts
responsible for the newest trends in our industry at the ATA
Annual Convention & Expo, the ATA Washington Summit, and
at regional events held across the country. ATA also conducts
complimentary seminars on Industry Compliance on a
regional basis. ATA Chapters present local events several
times per year.
COMMUNICATION
Members receive relevant industry news from the ATA. The
organization maintains frequent contact with members
through eConnections, the association’s bi-weekly email
newsletter. This online publication provides breaking news,
emerging issues, in-depth analyses, association news and
reminders, and links to crucial information for the Teleservices
professional. The ATA also provides a robust website serving
as the industry’s first stop for information and numerous
social networking opportunities.
ADVOCACY – EDUCATION – NETWORKING
WWW.ATACONNECT.ORG

27. Get Involved
Join an ATA Chapter
7 www.ataconnect.org
ARIZONA (AZ, NM, NV)
Stephanie Millner
GlobalCom Solutions
19316 E. Oriole Way
Queen Creek, AZ 85242
480-888-9984
[email protected]
CHICAGO METRO (IL, WI, NW IN)
Jim Maratea, Co-President
The Allant Group
2056 Westings Ave.
Naperville, IL 60563
630-778-2736
[email protected]
Shireen Wedlock, Co-President
LYNX Services
847-838-6943, 800-806-2573
[email protected]
FLORIDA (FL)
Luis Gonzalez
InkTel Direct
13975 NW 58th Court
Miami Lakes, FL 33014
305-523-1142
[email protected]
MID ATLANTIC (DE, NJ, PA)
Bryan Gray, Co-President
NCO Group
507 Prudential Rd
Horsham, PA 19044
215-385-4425
[email protected]
Rob Marshall, Co-President
360 CRM
204 Carter Dr.
Westchester, PA 19382
610-429-5036
[email protected]
MIDWEST (IA,KS,MO, MN, ND, SD, NE)
Christine Haerich
Protocol Global Solutions
405 Donegal Dr.
Smithville, MO 64089
816-873-3558
[email protected]
MOUNTAIN (CO, UT, WY)
Rick Lang
Single Source Telecom
7208 S Tucson Way
Suite 100
Centennial, CO 80112
720-279-8442
[email protected]
OHIO VALLEY (IN, OH, MI, KY, WV)
John Stanovcak
Open Integrity, Inc.
330-338-5564
[email protected]
POTOMAC (DC, MD, VA, WV)
Janelle Iturbe
Roth Doner Jackson
8200 Greensboro, Suite 820
McLean, VA 22012
703-485-3539
[email protected]
NY METRO (NY, NJ, CT)
Rich Simms
DialAmerica
960 Macarthur Blvd.
Mahwah, NJ 07495
800-531-3131
[email protected]
SOUTH CENTRAL (AR, LA, MS, OK, TX)
Laurie Alm
Motivated Incentives
P.O. Box 93195
Southlake, TX 76092
888-642-7743
[email protected]
SOUTHEASTERN (AL, GA, NC, SC, TN)
Sandy Sponsler
PossibleNOW
4375 River Green Parkway
Duluth, GA 30096
770-255-1040
[email protected]
WEST COAST (CA, OR, WA)
Ray Pollum
NobelBiz
5857 Owens Ave.
Carlsbad, CA 92008
760-405-0105
[email protected]
CHAPTER PRESIDENTS COMM:
Chris Haerich, Chair
Kathleen Kelly, Vice Chair
dvsAnalytics.
17255 North 82nd Street
Scottsdale, AZ 85255
480-538-7700
[email protected]
National Board Liasion:
Lori Fentem
Synergy Solutions, Inc.
16435 N. Scottsdale, Ste 130
Scottsdale, AZ 85254
602-296-1601
[email protected]
For more information on how you can be involved with your local ATA chapter,
visit us online at www.ataconnect.org/chapters,
email Lisa Nye Ford at [email protected] or call at 317-816-9336.
Each ATA chapter provides networking opportunities and
educational services in its area by holding several events
throughout the year that provide a localized forum through
which call center practitioners can unite to promote education,
professionalism, compliance and goodwill in the teleservices
industry and among member companies.
ATA Chapters provide an integrated platform of education,
networking and social activities while providing innovation,
creativity, proven methodologies, and the ability to interact with
the local resources of the American Teleservices Association.
Chapter membership is free to all ATA members.
Get involved!
2010 CHAPTER DIRECTORY

28. The Best Return on Your Investment
Platinum Membership
8ATA INFORMATION
PLATINUM MEMBERSHIP PROVIDES AN
INSTANT RETURN ON YOUR INVESTMENT.
Platinum Membership in the ATA includes all the benefits of
Corporate Membership, but with additional discounts and
recognition.
ATA CORPORATE MEMBERS RECEIVE:
•Bi-weekly ATA Members Newsletter, eConnections
•Up-to-date compliance and regulation email alerts
•Online Membership Directory listings
•Complimentary listing in the ATA Resource Guide
•Free and discounted industry research, reports and
whitepapers
•Discounted registration rates for the ATA Legislative
Conference, Annual Convention & Expo, Chapter Events,
and all other networking and educational opportunities
•An opportunity to purchase discounted programs and
publications
INVEST IN A PLATINUM MEMBERSHIP AND
YOU’LL ALSO RECEIVE:
•Two complimentary registrations to the annual ATA
Washington Summit (Value: approx $1,800)
•Discounted registration to the annual ATA Convention &
Expo (Savings: approx. $250/member)
•Premier subscription to the ATA’s Regulatory Guide (Value:
approx. $800)
•Special recognition in the ATA Membership Directory
(Savings: priceless)
•Special recognition in conference brochures and other ATA
promotional materials
•Access to the Platinum-Member Only events and
receptions during national conferences (Savings: priceless)
1 2 1 Direct Response
360CRM
Aditya Birla Minacs
AEGON Direct Marketing Services
Affinion Group
Allstate Insurance Company
Allus, Global BPO Center
Alorica Inc.
American Customer Care, Inc.
American Express
American Honda Finance Corporation
American Water Resources
Ameridial
APX Alarm Security Solutions, Inc
Associated Bank N.A.
Associated Community Services
Bank of America
Bluegreen Corporation
Call Compliance, Inc.
CareCall, Inc.
Charlton
Comcast
Corporate Call Center
Cross Country Home Services
Cyber City Teleservices
Defender Direct
DialAmerica
Discover
Disney Destinations LLC
Edge Teleservices, Inc.
Etech, Inc.
First Data Corporation
GE Consumer Finance
Hamilton Contact Center Services
HSBC Card Services
ICT Group, Inc.
Incept Corporation
Influent Inc.
InfoCision Management Corporation
Inktel Direct Corp
Innovative Marketing & Sales
Intersections Inc.
Mac Murray, Petersen & Shuster, LLP
Microsoft
MTI
MxEnergy
NCO Customer Management, Inc.
Neustar
Northwest Direct Teleservices, Inc.
NovaTel
NOVO1
Optima Direct, Inc.
Plantronics
PossibleNOW
Progressive Impressions International
Protocol Global Solutions
Republic Telcom Worldwide
Shell Vacations LLC
Sirius XM Radio
SITEL Worldwide
Smartfish Technologies
Synergy Solutions, Inc.
TCIM Services, Inc.
Technology Marketing Corporation
Telerx
The Allant Group
The Results Companies
The Sun-Sentinel/Orlando Sentinel
TPG TeleManagement, Inc.
United Nearshore Operations UNO
Voiance Language Services
West Corporation
Wyndham Vacation Ownership
THE AMERICAN TELESERVICES ASSOCIATION THANKS THEIR PLATINUM MEMBERS
FOR SUPPORT OF THE INDUSTRY AND THE ASSOCIATION.

29. Learn and Network
Participation in ATA Events
9 www.ataconnect.org
CHAPTER EVENTS
ATA’s Chapters are very active in their local regions bringing
you relevant educational and networking opportunities
throughout the year. Each chapter offers its own programming
to include opportunities for learning and for fun. Chapter
activities include events such as technical expos,
teleseminars, luncheon speakers, professional workshops,
and business networking events.
2010 ATA COMPLIANCE SEMINAR SERIES
This year, the ATA has specifically designed its compliance
seminars to provide you with relevant, practical and
actionable solutions. In the contact center industry, just one
unanswered question can have a huge impact on your
company’s reputation and perhaps its very survival.
Hear from experts on topics such as:
•Do Not Call - A Brief History
•Call Abandonment
•Prerecorded Messages
•Caller ID
•Inbound Restrictions
•State Regulations
•Enforcement - Recent Actions & Case Study
•Compliance Implementation
•Call Center Auditing
•Industry Self-Regulation
•Q&A
Join us in Dallas, Atlanta, Chicago, Orlando, Philadelphia, or
Phoenix in 2010!
ATA WASHINGTON SUMMIT
The Washington
Summit is ATA’s
annual legislative
conference where
the association
collectively brings
its message to
Capitol Hill. This
event features
expert insight on
legislative issues
impacting the
future of the
Teleservices
industry. Members
connect with policy
makers, examine current and pending legislations, review
steps to compliance and evaluate the impact of legislation on
business.
This is the event where change is made. Members are
encouraged to participate in the association’s most important
advocacy effort of the year.
ATA CONVENTION & EXPO
For over two decades, the ATA
Convention & Expo has been the premier
gathering bringing together high-level
executives from
across the
globe and
from
every
angle of
the call
center
industry.
Our
cross-section of members attend to learn and network,
leaving with a better understanding of how to attract, retain
and grow profitable relationships. There is content for all,
whether a buyer of call center services, a provider of industry
products and teleservices, a consultant or trainer.
In addition to highly-rated educational content, this event
includes an exposition hall, social networking events,
motivational keynote addresses, and an industry awards
banquet. Come to Convention and join the best of the best.
2010 ATA CONVENTION & EXPO
SEPTEMBER 12-15
DISNEY’S CONTEMPORARY RESORT
ATA2010CONVENTION.ORG

30. Build a Stronger Brand
Doing Business with Members
10ATA INFORMATION
The ATA offers its members various marketing opportunities,
all designed to enhance branding, increase lead generation,
showcase new products and grow sales.
SPONSORSHIPS
Thousands of ATA event attendees enjoy groundbreaking
educational and networking events throughout the year at
both regional and national events. Sponsorship of ATA events
gives your business even more visibility. Through
Sponsorships, members can draw awareness to their product
and brand while showing support of industry education and
networking.
EXHIBITING
The annual ATA Convention & Expo attracts hundreds of
international Teleservices decision makers.
This is an excellent venue to premiere new products or
showcase your brand as one specializing in the Teleservices
industry. Our Convention attendees are qualified buyers who
are ready to do business.
In fact, past expos have resulted in up to one-third of event
attendees actually closing business on the exhibit hall floor.
What’s in it for you:
•Visibility:Instant brand exposure to thousands with
company featured online, in printed conference brochure
and in promotional materials
•Cost-effective Booth Space:Members receive a
significant discount on prime 10 x 10
•Complimentary Registrations:Two complimentary
registrations per exhibitor and discounted rates for
additional attendees
ADVERTISING
Through the ATA web site, www.ataconnect.org, and the ATA
eConnections online newsletter, published bi-weekly,
advertisers reach an audience that can directly and positively
impact sales. Other advertising opportunities are available in
the Resource Guide and conference publications.
Please contact the ATA offices to learn more about these
opportunities, 317-816-9336.
Attendees are THE DECISION MAKERS! See what 2009 convention attendees told us:
WHICH OF THE FOLLOWING MOST CLOSELY DESCRIBES YOUR ROLE
WHEN MAKING PURCHASING DECISIONS FOR YOUR COMPANY?
Final decision
making authority
25 (34%)
35
30
25
20
15
10
5
0
High-level input
32 (44%)
Recommendations
taken into account
11 (15%)
No role in
decision making
5 (7%)

31. Our Voice in Washington
ATA Government Affairs
11 www.ataconnect.org
The American Teleservices Association has participated in
government observation and influence in teleservices
channels since its inception. It has become clear over the
past twenty plus years that our member voices have been
heard on national and state platforms. Whether it be the one
on one meetings facilitated through the ATA with legislators or
the collective member initiatives voiced by the ATA staff
through testimonies in Congress, petitions to governmental
agencies or personal influence, our association stays
dedicated to protecting the contact center industry in all
realms.
Equally important are the ATA staff members whom confer
with legal counsel to decipher legislation, disseminate its
content and apprise members of threats and successes.
Whether it be supporting advantageous legislation or
opposition of threatening policies, the ATA staff takes a
proactive approach to staying on top of issues and legislation.
Through the fortune of time, our association has come to
realize that we are a partner with our members and it is often
their expressed interests that garner our greatest response.
That is, after all, the essence of member service. Therefore,
as members, you can help direct our efforts and participate
as we steer our way through the regularly changing legislative
landscape.
MEMBER ALERTS
As a service to members, alerts on regulatory compliance are
emailed to bring attention to:
•Calling restrictions
•Pending legislation
•Advocacy efforts
•Regulatory compliance updates
•Regional State of Emergency updates
•FTC/FCC updates
•ATA-PAC results
•And more!

32. How You Can Help
ATA Political Action Committee
12ATA INFORMATION
Through financial support of the ATA Political Action
Committee (ATA-PAC) by member companies and their
employees, the ATA is able to help finance the campaigns of
strategic legislators who support the teleservices industry.
Many legislative candidates represent districts heavily reliant
on contact center employment, or they are aware of the
business growth by teleservices companies. Via the ATA-PAC,
the industry gains access to voice our concerns and needs to
lawmakers in Washington DC.
Member of ATA can participate in ATA-PAC in a variety of
levels, with contributing employees spanning from the
executive management to call center agents. ATA strives to
involve every level of employee in the contact center business
as its efforts protect our industry and jobs.
MAKE AN INDIVIDUAL ATA-PAC CONTRIBUTION
Any U.S. citizen can contribute to ATA-PAC. The legal
maximum gift per year is $5,000 for an individual or $2,500
from businesses (though they may raise another $2,500 by
specific events for the ATA-PAC). Individuals can give or
pledge a contribution by visiting the ATA web site or by calling
the ATA Corporate office.
SELECT THE ATA-PAC PAYROLL DEDUCTION PROGRAM
A popular alternative to individual donations is the ATA-PAC
Payroll Deduction Program. Rather than a single donation,
payments make be conveniently deducted from payroll over
time. It can help cash flow in tight times but still maintain your
commitment to the industry. This program can be
implemented by larger companies so that many of its
employees can participate with their permission. For more
information on establishing an ATA-PAC Payroll Deduction
Program, please contact the ATA Director of Government
Affairs.
MAKE ATA-PAC PARTICIPATION FUN
Since certain regulations prohibit payroll deduct from contact
center agents, there are still ways to get all involved.
Promoting an “ATA-PAC Day” can encourage morale and
industry support among employees by offering a day where
your employees can wear fun attire, hats, sports jersey and
such in exchange for a nominal ATA-PAC donation. This sort
of participation can keep employees engage while letting
them know they can work together to maintain jobs
opportunities and keep lawmakers watching out for their
industry. ATA-PAC participation will give all employees an
opportunity to care!

33. Setting the Standards
ATA Self-regulatory Organization
13 www.ataconnect.org
Regulation and compliance are cornerstones of the ATA. This
fact has no greater example than the ATA-SRO. This program
was conceived by the ATA as a means for the
teleservices industry to self regulate within the
parameters of the governing bodies at federal and
state levels. Yet it has yielded so much more for
our peers.
Crafted around the ATA-SRO Standards, we
have developed an entire system whereby a
company can self assess its compliance
processes and policies under the guidance
and experience of respected industry legal
professionals, compliance experts and businesses
known as ATA-SRO Trustees. It is this core of corporate
experience and best practices that developed the
benchmarks identified as the Standards and methodologies
employed within the program and the supporting software.
Under construction for nearly three years, the ATA-SRO was
successfully deployed in 2008 to a select group of
companies. The steps of the process are simple:
1. Perform a self audit by subscribing to the ATA-SRO audit
software
2. Hire an ATA Certified Auditor to review your audit and
perform their own
3. Upon favorable findings, apply to the ATA-SRO Trustees for
Accreditation
Like any audit process, the work involved to properly
administer the program requires dedication to best practices
and a desire to risk mitigate against possible compliance
violations. The ATA-SRO constitutes a shield of defense for its
beneficiaries and a desirable mark of verified excellence to
consumers and prospective customers alike.
The fact that the ATA created this program and offers to not
only members but any in the call center industry speaks
volumes to our commitment to compliance. Member or
non-member, the ATA-SRO is an unbiased
measuring stick. Whether companies want to
simply subscribe to the ATA-SRO self audit tool
or carry through to obtain the ATA-SRO
Accredited Contact Center seal for public
display and consumer recognition, the goal is
crystal clear. Make sure that our industry
proactively seeks the highest grounds of
conduct and contact with the world. The ATA
is proud to foster this program, create distinction
and continue to trumpet the call of accountability. The
ATA-SRO shall result in a more proactive dialogue inside our
channel communities as well as with government regulators.
AUDITOR CERTIFICATION
ATA’s Certified Auditor training enables people to participate
in an extensive three day course designed to review the ATA
Standards, the audit process, and the accreditation process
for contact centers. For Compliance Officers, Government
Affairs Officers, and corporate counsel, this training program
is a must. Plans for 2009 include curriculum tracks both for
internal auditor training as well as for external auditor training
(for those who will facilitate independent audits for corporate
accreditation).
BECOME AN SRO TRUSTEE!
Help shape our program moving forward and be active in the
firm accreditation process. Trustees are an integral part of the
success and development of the entire ATA-SRO. Participate
in regular discussions amongst industry leaders while
enjoying the leadership you provide our industry!

34. Powerful Resources
Regulatory Compliance Tools
14ATA INFORMATION
The tradition of compliance resources via the ATA does not
stop with the ATA-SRO. It carries through to the variety of
online subscription products that aid teleservices compliance
at the operations level. The spectrum of coverage provided
through the ATA continues to grow with recent additions
covering the Canadian Do Not Call guidelines and contact
center state [registration] requirements and exemptions
based on call campaigns.
We like to refer to these as our “ATA Product Suite” and
they are:
USA DNC Regulatory Guide –A compendium of all
things call compliance. Search by state or federal issues,
cross reference the exact statutes, read summaries of bills
and rules. Also as a subscriber you will receive
notifications of regulatory alerts and constant updates.
State DNC Registration Guide –All the forms needed to
register your business in the United States. Includes
automated reminders to renew your registrations as well as
preview capabilities.
Canadian DNC Regulatory Guide –Very similar to the
USA DNC Guide, this product provides the same subject
or issue search criteria with statutory cross reference for
the newly enacted Canadian DNC registry.
State Requirements/Exemptions Guide –Determine
what teleservices campaigns you need to register at the
state level and view the cost summaries. Uniquely, this
product will also display your registration fee savings
based upon exemptions tied to your campaign in each
state.
Charitable Fundraising Regulatory Guide –Many may
not know the differences when campaigning for charities.
This guide provides the insight and details of scripting,
registration/bonding and all the components of this
specialized silo of contact center operations.
Contact Compliance Partner –Mentioned above in the
ATA-SRO, “CCP” is the self assessment tool that can help
prove your compliance processes and store the verification
documentation as you test your systems in inbound,
outbound and charity. This product requires subscription
via contacting the ATA offices.
There are much more detailed explanations and features of
these products available which can be conveniently found at
the following website:
www.ata.regulatoryguide.com
These online compliance products are the “go to” source for content in the contact center space. Whether it’s the Fortune 500
subscribers, lawyers, entrepreneurs or whomever, we can satisfy your needs.

35. Making a Difference
Call Centers Care
15 www.ataconnect.org
In 2008, the ATA launched a new
philanthropic initiative, Call Centers CARE.
ATA members have come together under
this program to make a difference in their
local communities.
Contact center professionals in many ATA
Chapters are actively contributing to local
charities under ATA’s name, furthering the integrity and
corporate citizenship of an industry, making a huge impact for
a variety of worthwhile causes.
On a national level, ATA also organizes
various philanthropic efforts to further
demonstrate our industry’s contributions as
good community partners. Each year
during our ATA Convention and Washington
Summit, a Call Centers CARE event is
hosted where ATA members from all across
the world join in a combined effort to show
they care in a big way.
•American Cancer Society
•American Heart Association
•American Red Cross
•Arkansas Children’s Hospital
•Better Business Bureau-Student’s of
Integrity Scholarship
•Big Brothers Big Sisters of Miami-Dade
•Central Arkansas Christian School
•Crown Ministries
•DC Kitchen
•Feed The Children
•Habitat for Humanity
•Hands on Miami
•Hands on New Orleans
•Humane Society
•Mercedes Benz Corporate Run 5K –
South Florida
•Mothers Against Drunk Driving
•Race for Gus – Chicago
•Salvation Army
•Second Helpings
•Special Olympics Incorporated
•St. Jude’s Children’s Research Hospital
•Susan G. Komen Race for the Cure
•The Association of Fundraising
Professionals
•The March of Dimes
•The Wolf Street Foundation
•Thrive DC
•Toys for Tots
•Union Rescue Mission
•United Way of Miami-Dade/Chicago
•Walk/Run to End Domestic Violence
Notable support during has gone to organizations such as:
MAKE A DIFFERENCE
Join us as we show the world that ours is an industry of people who care, people who give, people who save lives.

36. Member Communications
Staying in Touch
16ATA INFORMATION
ATA WEB SITE
ATA offers a robust web site. Visit www.ataconnect.org
on a regular basis to be aware of all the ATA has to offer.
ECONNECTIONS ONLINE NEWSLETTER
Every two weeks, the ATA distributes eConnectionsto
its members. In each issue, members receive updates
on upcoming events, hot industry topics, industry
profiles, columns from industry leaders and other in-
depth features.
SOCIAL NETWORKING
Starting in 2009, the ATA has embarked on an
aggressive effort to better connect members and recruit
new ones using social media tools. The Contact Center
Performance Forum (CCPF) has been named the
Official Social Networking Site of the ATA.
www.contactcenter.ning.com
ATA Chapters have also formed active
LinkedIn Groups to help facilitate regional
communication about upcoming events and
business networking opportunities. Look for
your ATA Chapter on www.linkedin.com
ATA RESOURCE GUIDE
Make sure your company is listed in this
year-round resource that stays in front
of decision makers.
•Outsourcers Buyer’s Guide
•ATA Membership Directory
•Industry Facts & Figures
Advertising opportunities provide members with
ongoing exposure in print and online.

37. 17 www.ataconnect.org
1 2 1 DIRECT RESPONSE
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
9350 Ashton Road, Suite 202
Philadelphia, PA 19114
215-333-5900
215-333-1583
[email protected]
www.121directresponse.com
Company Type: Contact Center
# Years in Business: 22
# Years ATA Member: 11
# of Employees: 600
Industries Served:
TV Satellite; Utlitites; Consumer
Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political
Company Contacts:
Primary Contact: Stuart Discount,
President CEO
Business Development Contact: Gary
Discount, Business Development
Director
Compliance Contact: Jenn Lyons,
Compliance Director
Legal Contact: Mitch Roth
HR Contact: Melodi Moskowitz, HR
Director
Sales Contact: Sally Cordova,
Business Development Director
Call Center Information:
# of Agents: 48
# of Seats: 358
International Locations: Guatemala
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Collections; Customer Acquisition;
Customer Retention; Customer
Service; Fundraising; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Up-sell/Cross-sell
1-800-DENTIST
ATA Chapter: West Coast
6060 Center Drive
7th Floor
Los Angeles, CA 91321
310-215-6400
[email protected]
www.1800dentist.com
Company Type: Contact Center
# Years in Business: 26
# Years ATA Member: 11
# of Employees: 250
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Steve Sorensen, VP
Operations
Call Center Information:
# of Agents: 110
# of Seats: 100
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; Customer Service;
Lead Generation
3CLOGIC
ATA Chapter: Potomac
9700 Great Seneca Hwy.
Rockville, MD 20850
877-462-6021
240-453-6208
[email protected]
www.3clogic.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 30
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Raj Sharma,
President
Business Development Contact:
Mohita Chawla, Director of Business
Development
Compliance Contact: Ramana Reddy,
Director of Product Development
Call Center Information:
# of Agents: 900
# of Seats: 900
International Locations: India,
Philippines, Turkey, UK
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Employee Recruitment;
Fundraising; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support; Third Party Verification;
Travel Reservations; Up-sell/Cross-
sell
A

38. A MARKETING RESOURCE
ATA Chapter: Midwest
1185 North Concord Street,
Suite 300
South Saint Paul, MN 55075
651-256-6170
651-451-7410
www.amr-advantage.com
Company Type: Contact Center
# Years in Business: 10
# of Employees: 200+
Industries Served:
Internet Tech; TV Satellite; Utlitites;
Newspapers
Company Contacts:
Primary Contact: Barb Jones,
General Manager
HR Contact: Stefanie Sutton, Human
Resources
Sales Contact: Barry O’Rourke,
Director of Sales
Business Specialties:
Collections; Customer Retention;
Customer Service; Order Processing
18OUTSOURCERS BUYER’S GUIDE
A
ADITYA BIRLA MINACS
ATA Chapter: Midwest
ATA PLATINUM MEMBER
34115 W. Twelve Mile Rd.
Farmington Hills, MI 48331
248-553-8355
248-488-3696
[email protected]
www.adityabirlaminacs.com
Company Type: Contact Center
# Years in Business: 28
# Years ATA Member: 12
# of Employees: 13,000
Industries Served:
Automotive; Consumer Products;
Finance; Manufacturing; Retail;
Telecom
Company Contacts:
Primary Contact: Michael Iseyemi,
Global Chief Security Officer
ADVANCED CALL CENTER TECHNOLOGIES LLC
ATA Chapter: Mid-Atlantic
1235 Westlakes Drive, Suite 160
Berwyn, PA 19312
610-695-0500
610-640-4981
[email protected]
www.acttoday.com
Company Type: Contact Center
# Years in Business: 7
# Years ATA Member: 3
# of Employees: 2500
Company Contacts:
Primary Contact: Hunter Croft, VP
Sales
Business Development Contact:
Russel Hughes, VP Sales
ADVANCED CONTACT SOLUTIONS INC.
ATA Chapter: International
9th Floor Citibank Centre 8741 Paseo
de Roxas Salcedo Village
Makati City, Metro Manila, 01227
PHILIPPINES
[phone]
[phone]
[email protected]
www.acspacific.com
Company Type: Contact Center
# Years in Business: 11
# of Employees: 3000
Industries Served:
Credit Cards; Finance; Healthcare;
Internet Tech; Telecom; TV Satellite
Company Contacts:
Primary Contact: Roland Gaerlan,
Vice President - Business
Development
Business Development Contact:
Roland Gaerlan, Vice President -
Business Development
Compliance Contact: Gigs P
Patanao, VP - Human Resources
Legal Contact: Perry Maldia, Legal
Counsel
HR Contact: Gigs Patanao, VP -
Human Resources
Marketing Contact: Roland U.
Gaerlan, VP - Business Development
Sales Contact: Roland U. Gaerlan,
VP - Business Development
Call Center Information:
# of Agents: 2500
# of Seats: 5500
International Locations: Philippines,
Malaysia, China
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; Customer Service; Help Desk;
Service Tech Support; Travel
Reservations; Up-sell/Cross-sell

39. 19 www.ataconnect.org
ADVANTAGE, INC.
ATA Chapter: Potomac
2300 Clarendon Blvd., Suite 1004
Arlington, VA 22201
703-524-1565
703-524-1716
[email protected]
www.advainc.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 2
# of Employees: 200
Industries Served:
Govt Political
Company Contacts:
Primary Contact: James Query,
Director of Operations
Call Center Information:
# of Seats: 60
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
1-800 Toll-free; B2B; Fundraising;
Marketing Research/Survey
A
AEGIS COMMUNICATIONS GROUP, INC.
ATA Chapter: South Central
8201 Ridgepoint Drive
Irving, TX 75063
800-332-0266
972-868-0267
[email protected]
www.aegisglobal.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 10
# of Employees: 39,000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Hough Marshall,
Director of Legal and Corporate Risk
Management
Business Development Contact: Ken
Epstein, SVP of Sales
Compliance Contact: Latrisha Norris,
V.P. of Insurance Services
Legal Contact: Peter G. Phan, V.P. of
Legal
HR Contact: Mary Mullen, V.P. of
Corporate HR
Marketing Contact: Peter Hargitay,
V.P. of Marketing
Sales Contact: Bill Shirk, SVP of
Sales North America, Costa Rica,
The Philiippines
Call Center Information:
# of Agents: Over 39,000
# of Seats: Over 39,000
International Locations:
India; Costa Rica; South Africa;
Australia; The Philippines; Sri
Lanka; UK; Kenya.
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; B2C; Collections; Customer
Retention; Customer Service;
Database Marketing; Multi-lingual
Support; Order Processing; Third
Party Verification; Travel
Reservations; Up-sell/Cross-sell
AFFINA
ATA Chapter: Chicago Metro
2001 Ruppman Plaza
Peoria, IL 61614
877-423-3462
Company Type:
Contact Center
Company Contacts:
Primary Contact: Holly Beatty, VP
Business Development
AGR GROUP INC.
ATA Chapter: West Coast
13902 Harbor Blvd, Suite 2C
Garden Grove, CA 92843
714-245-7151
Company Type:
Contact Center
Company Contacts:
Primary Contact: Matt Judkin, CEO

40. ALERT COMMUNICATIONS
ATA Chapter: West Coast
2437 Grand Avenue
Ventura, CA 93003
805-650-4949
805-642-6327
frances.s@
alertcommunications.com
www.alertcommunications.com
Company Type: Contact Center
# Years in Business: 45
# Years ATA Member: 1
# of Employees: 55
Industries Served:
Automotive; Consumer Products;
Finance; Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Software; Telecom
Company Contacts:
Business Development Contact:
Frances Starr, Director of Sales &
Marketing
Marketing Contact: Frances Starr,
Director of Sales & Marketing
Sales Contact: Steve Knipping,
National Account Executive
Call Center Information:
# of Agents: 45
# of Seats: 20
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Answering Service;Appointment
Setting;Customer
Retention;Customer Service;Help
Desk;Multi-lingual Support;Order
Processing;Third Party
Verification;Up-sell/Cross-sell
20OUTSOURCERS BUYER’S GUIDE
A
ALL AMERICAN DISH
ATA Chapter: Midwest
7999 Knue Road, Suite 200
Indianapolis, IN 46250
317-845-4400
317-842-3961
[email protected]
www.allamericandish.com
Company Type: Contact Center
# Years in Business: 27
# Years ATA Member: 6
# of Employees: 134
Industries Served:
Consumer Products; Entertainment;
Retail; Telecom; TV Satellite
Company Contacts:
Primary Contact: Michael Mountford,
CEO
Business Development Contact: Jon
Pardieck, President CFO
Compliance Contact: Adam Young,
Operations Manager
HR Contact: Tiffany Hooker, Human
Resources Manager
Marketing Contact: Machelle Young,
Marketing Communications
Coordinator
Sales Contact: Tim Ford, Call Center
Manager
Call Center Information:
# of Agents: 100
# of Seats: 150
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Order Processing;
Service Tech Support; Up-sell/Cross-
sell
ALLIANCE
ATA Chapter: South Central
1050 W. Pipeline Road, Suite 103
Hurst, TX 76053
817-284-7691
817-284-2753
[email protected]
www.alliancedms.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 7
# of Employees: 20
Industries Served:
Automotive; Finance; Govt Political;
Healthcare; Insurnace; Internet Tech;
Manufacturing; Retail; Software;
Utlitites; Other
Company Contacts:
Primary Contact: Don Williams,
President
Call Center Information:
# of Seats: 40
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Help Desk;
Lead Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support

41. 21 www.ataconnect.org
ALLSEC TECHNOLOGIES LTD.
ATA Chapter: Southeastern
5 Independence Way, Suite 300
Princeton, NJ 08540
678-560-7841
678-868-1560
[email protected]
www.Allsectech.com
Company Type: Telservices User
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 8000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Telecom; Travel Leisure;
Utlitites
Company Contacts:
Primary Contact: Rafael Martinez,
SVP Business Development
A
ALLUS, GLOBAL BPO CENTER
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
1375 Windswept Drive
Greenwood, IN 46143
317-887-1015
317-887-3024
[email protected]
www.allus.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 3
# of Employees: 14,000
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Mobile; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Kendrick Hubele,
VP of US Sales
Call Center Information:
# of Agents: 14,000
# of Seats: 8000
International Locations: Argentina
Colombia Peru
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Collections; Customer
Acquisition; Customer Service; Help
Desk; Multi-lingual Support; Up-
sell/Cross-sell
ALPINE ACCESS, INC
ATA Chapter: Mountain
1120 Lincoln Street, Suite 1400
Denver, CO 80203
303-279-0585
303-279-0584
[email protected]
www.alpineaccess.com
Company Type: Contact Center
# Years in Business: 12
# of Employees: 3000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: David Russell,
Executive Director
Business Development Contact:
David Russell, Executive Director
Marketing Contact: David Russell,
Executive Director
Call Center Information:
# of Agents: 2900
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; B2C; Collections; Customer
Retention; Customer Service;
Employee Recruitment; Help Desk;
Multi-lingual Support; Order
Processing; Service Tech Support;
Travel Reservations; Up-sell/Cross-
sell
AMERICAN CUSTOMER CARE, INC.
ATA Chapter: NY Metro
225 North Main Street
Bristol, CT 06010
800-267-0686
Company Type:
Contact Center
Company Contacts:
Primary Contact: Chris Molloy,
Director of Finance

42. ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
4535 Strausser St NW
N Canton, OH 44720
330-497-4888
[email protected]
www.ameridial.net
Company Type: Contact Center
# Years in Business: 22
# of Employees: 800
Industries Served:
Consumer Products; Entertainment;
Fund Raising Charity; Govt Political;
Healthcare; Insurance; Travel Leisure;
TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jim Beuoy, Dir, QA
& Corp Compliance
AMERIDIAL
22OUTSOURCERS BUYER’S GUIDE
A
ANSAFONE CONTACT CENTERS
ATA Chapter: West Coast
145 East Columbine Ave
Santa Ana, CA 92707
[email protected]
www.ansafone.com
Company Type: Contact Center
# Years in Business: 40
# Years ATA Member: 5
# of Employees: 600
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Internet Tech;
Retail; Travel Leisure
Company Contacts:
Primary Contact: Randy Harmat,
CEO
Business Development Contact: Bret
Butterfield, VP Business
Development & Marketing
Compliance Contact: Jennifer
Oliverous, SR VP of Operations
Marketing Contact: Bret Butterfield,
VP Business Development &
Marketing
Call Center Information:
# of Agents: 600
# of Seats: 3
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than 25%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Dealer Products Location;
Fundraising; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Third
Party Verification; Up-sell/Cross-sell
ANSWERNET
ATA Chapter: Mid-Atlantic
2325 Maryland Road, Suite 210
Willow Grove, PA 19090
800-411-5777
215-659-6486
[email protected]
www.answernet.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 1800
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Gary Pudles,
President and CEO
Business Development Contact:
David Kravitz, Senior Sales Manager
Compliance Contact: Patrick Wills,
Director of Technical Services
Legal Contact: Betty Babjak,
Corporate Attorney & Manager of
Legal Affairs
HR Contact: Albert Curcio, Human
Resources Manager
Marketing Contact: Chris Pfister,
Director of Marketing
Sales Contact: David Grubb, Director
of Marketing
Call Center Information:
# of Agents: 225
# of Seats: 2000
International Locations: Toronto,
Ontario Winnipeg, MB
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Customer
Service; Help Desk; Lead
Generation; Up-sell/Cross-sell

43. 23 www.ataconnect.org
APAC CUSTOMER SERVICE, INC
ATA Chapter: Florida
10 SE Central Pkwy, Suite 240
Stuart, FL 34994
847-374-3218
772-220-0351
[email protected]
www.apaccustomerservices.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 1
# of Employees: 14,000
Industries Served:
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Mobile; Shipping;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Arthur DiBari, SVP
of Operations
Business Development Contact: Scott
Wilson, VP of Support Services
Compliance Contact: Mark
McDermott, CIO
Legal Contact: Robert Nachwalter,
General Counsel
HR Contact: Michael Hoehne, VP of
Human Resources
Marketing Contact: Jon Mahrt, VP of
Marketing
Sales Contact: Chris Crowley, SVP of
Sales
Call Center Information:
# of Agents: 13,000
# of Seats: 10,000
International Locations: Leyte,
Philippines Cubao, Manila,
Philippines Alabang, Manila,
Phiippines San Isidro, Santo
Domingo, Dominican Republic
% of Inbound Volume: 76% to 100%
Business Specialties:
1-800 Toll-free; B2B; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk;
Marketing Research/Survey; Multi-
lingual Support; Order Processing;
Third Party Verification; Travel
Reservations
A
ARIA
ATA Chapter: Midwest
717 West St. Germain Street
St. Cloud, MN 56301
320-259-5206
320-258-2754
[email protected]
www.ariacallsandcards.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 11
# of Employees: 250
Industries Served:
Fund Raising Charity; B2B
Company Contacts:
Primary Contact: Chuck Lucas, CEO
& President
Business Development Contact:
Catherine I. Winge, Executive Vice
President & Principal
Compliance Contact: Camille A.
Zumwalde, Vice President -
Compliance
HR Contact: Lisa J. Schroeder,
Director - Human Resources
Call Center Information:
# of Seats: 120
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; Business
Products/Services; Customer
Service; Fundraising; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support
ASK TELEMARKETING, INC.
ATA Chapter: South Central
5815 Carmichael Road
Montgomery, AL 36117
334-387-2758
334-387-2759
[email protected]
www.asktelemarketing.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 7
# of Employees: 150
Industries Served:
Consumer Products; Govt Political;
Insurnace; Internet Tech; Retail;
Telecom; TV Satellite
Company Contacts:
Primary Contact: Rick Burley,
President
Business Development Contact: Rick
Burley, President
Compliance Contact: Chuck
Coleman, Center Director
HR Contact: Roxanne Holland,
Director Human Resources
Marketing Contact: Rick Burley,
President
Sales Contact: Rick Burley, President
Call Center Information:
# of Seats: 168
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Answering Service;
B2C; Customer Acquisition;
Customer Retention; Customer
Service; Database Marketing; Help
Desk; Lead Generation; Marketing
Research/Survey; Order Processing;
Up-sell/Cross-sell

44. ATA Chapter: South Central
Rio Churubusco Anil s/n
Colonia Granjas
Mexico City 08400
MEXICO
5255 51333300
5255 51333309
[email protected]
www.bconnect.com
Company Type: Contact Center
# Years in Business: 14+
# Years ATA Member: 2
# of Employees: 3500+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; Insurnace; Internet Tech;
Mobile; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Manuel Primo,
Offshore Sales Manager
Business Development Contact:
Magally Gamez, Business
Development Director
HR Contact: Armando Gomez,
Human Resources Director
Marketing Contact: Manuel Primo,
Offshore Sales Manager
Sales Contact: Gesuina Setzu, VP of
Business Development
Call Center Information:
# of Agents: 2500
# of Seats: 3500
International Locations: Mexico City,
Mexico (2 sites) Gomez Palacio,
Durango, Mexico (1 site)
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Help Desk;
Lead Generation; Multi-lingual
Support; Order Processing; Service
Tech Support; Third Party Verification;
Travel Reservations; Up-sell/Cross-
sell
B-CONNECT SERVICES
24OUTSOURCERS BUYER’S GUIDE
B
BLOOD SYSTEMS CUSTOMER CONTACT CENTER
ATA Chapter: Arizona
20-B Concord
El Paso, TX 79906
915-775-5700
915-887-0652
[email protected]
www.bloodsystems.org
Company Type: Contact Center
# of Employees: 300
Industries Served:
Healthcare
Company Contacts:
Primary Contact: David Veloz,
Executive
HR Contact: Corinne Butts, Human
Resources Director
Call Center Information:
# of Seats: 200
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting
BLOOSKY INTERACTIVE
ATA Chapter: West Coast
9 Pasteur, Suite 100
Irvine, CA 92618
888-203-2433
[email protected]
www.bloosky.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 275
Industries Served:
Consumer Products; Internet Tech;
Retail
Company Contacts:
Primary Contact: Spencer Henry,
Chief Operations Manager
Call Center Information:
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%

45. 25 www.ataconnect.org
BOLDER CALLS
ATA Chapter: Mountain
3220 Prairie Ave
Boulder, Co 80301
303-415-9830
303-415-9025
[email protected]
www.boldercalls.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 10
# of Employees: 120
Industries Served:
Consumer Products; Finance; Govt
Political; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Software; Telecom;
Utlitites
Company Contacts:
Primary Contact: Vic Weese, CEO
Business Development Contact: Vic
Weese
Compliance Contact: LeGrand
Bonnett, Call Center Manager
Marketing Contact: Karyn Weese,
Vice President
Sales Contact: Bill Hayes, Senior
Account Representative
Call Center Information:
# of Seats: 100
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Acquisition; Customer
Retention; Employee Recruitment;
Lead Generation; Up-sell/Cross-sell
C
BOSMA ENTERPRISES
ATA Chapter: Chicago Metro
8020 Zionsville Road
Indianapolis, IN 46268
877-814-3556
Company Type:
Contact Center
Company Contacts:
Primary Contact: Carl Williams,
Project Manager
CADRE TELESERVICES
ATA Chapter: Midwest
107 South State Street
PO Box 100
Terril, IA 51364
712-853-6298
712-853-6185
[email protected]
www.cadtele.com
Company Type: Contact Center
# Years in Business: 18
# of Employees: 60
Industries Served:
Publishing
Company Contacts:
Primary Contact: Mike Carlson, COO
Business Development Contact:
Doug Nelson, CEO
Sales Contact: Judy Kelp, Call Center
Director
Call Center Information:
# of Seats: 56
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk; Lead
Generation

46. CALIFORNIA MARKETING
ATA Chapter: Arizona
8352 Clairemont Mesa Blvd
San Diego, CA 92111
858-279-5585
858-279-2079
[email protected]
www.calmarketing.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 3
# of Employees: 300
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity; Govt
Political
Company Contacts:
Primary Contact: Samantha Tremble,
Operations Director
Business Development Contact:
Sebio Delapena, Sales and
Marketing Director
Compliance Contact: Samantha
Tremble, Operations Director
HR Contact: Jennifer Heydelaar, HR
Director
Marketing Contact: Sebio Delapena,
Sales and Marketing Director
Sales Contact: Sebio Delapena,
Sales and Marketing Director
Call Center Information:
# of Seats: 432
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Lead Generation; Multi-
lingual Support; Order Processing
26OUTSOURCERS BUYER’S GUIDE
C
CALL ASSISTANT, L.C.
ATA Chapter: Mountain
136 S Main, Suite 320
Salt Lake City, UT 84101
801-359-2361
801-973-2838
[email protected]
www.callassistants.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 165
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Other
Company Contacts:
Primary Contact: Jennifer Smith,
CTO
Sales Contact: Dan Robinson,
Account Executive
Call Center Information:
# of Agents: 10
# of Seats: 150
International Locations: Cebu,
Philippines
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; Branding Services; Customer
Acquisition; Customer Retention;
Lead Generation; Marketing
Research/Survey; Order Processing;
Up-sell/Cross-sell
CASH FEDERAL INC.
ATA Chapter: West Coast
3541 Investment Blvd, Suite 5
Hayward, CA 94545
877-221-3003
510-266-3733
[email protected]
www.cashfederal.com
Company Type: Contact Center
# Years in Business: 2
# Years ATA Member: 2
# of Employees: 8
Industries Served:
Finance
Company Contacts:
Primary Contact: Christopher
Hamick, C.O.O.
Call Center Information:
# of Seats: 20
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; Business Products/Services;
Database Marketing; Lead
Generation

47. 27 www.ataconnect.org
CAT TECHNOLOGIES
ATA Chapter: Florida
169 East Flagler Street Suite 1534
Miami, FL 33131
305-357-8122
305-357-8122
[email protected]
www.cat-technologies.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 4
# of Employees: 637
Industries Served:
Credit Cards; Entertainment;
Healthcare; Insurnace; Internet Tech;
Mobile; Telecom; TV Satellite
Company Contacts:
Primary Contact: Javier Serafini,
CEO
Marketing Contact: Aldo Pusterla,
Business Manager
Sales Contact: info@cat-
technologies.com
Call Center Information:
# of Agents: 628
# of Seats: 314
International Locations: Buenos
Aires, Argentina
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Customer Service; Database
Marketing; Help Desk; Multi-lingual
Support; Travel Reservations
C
CENTER PARTNERS
ATA Chapter: Mountain
4401 Innovation Drive
Fort Collins, CO 80521
970-206-9000
[email protected]
www.centerpartners.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 1
# of Employees: 3900
Industries Served:
Consumer Products; Credit Cards;
Finance; Healthcare; Insurnace;
Telecom; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Jason Sterns,
Senior Business Developer
Business Development Contact:
Jason Sterns, Senior Business
Developer
Call Center Information:
# of Agents: 250
# of Seats: 3000
International Locations: Hermosillo,
Mexico
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; B2C; Customer Acquisition;
Customer Retention; Service Tech
Support; Third Party Verification; Up-
sell/Cross-sell
CHARLTON
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
222 West Washington Ave, Suite 200
Madison, WI 53703
608-259-8004
608-259-8061
[email protected]
www.tcgcorp.net
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 10
# of Employees: 1000
Industries Served:
Telecom; TV Satellite
Company Contacts:
Primary Contact: John Dragisic,
Chairman President
Business Development Contact:
Patrick Whaley, Director of Sales
Compliance Contact: Mick Bennett,
Director of Compliance
HR Contact: Jane Clark, Director of
Human Resources
Call Center Information:
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Lead Generation;
Marketing Research/Survey; Up-
sell/Cross-sell

48. CIRCULATION DEVELOPMENT, INC
ATA Chapter: Mid-Atlantic
121 Civic Center Dr. Suite 211
Lake St. Louis, MO 63367
800-247-2338
800-400-4453
[email protected]
www.circulation.net
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 20
# of Employees: 150
Industries Served:
Newspaper and List\Data Services
Company Contacts:
Primary Contact: Rob Oden,
Operations Director
Business Development Contact:
Carman Salvati, Marketing Director
Call Center Information:
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Collections; Customer Acquisition;
Customer Retention
28OUTSOURCERS BUYER’S GUIDE
C
CLIENT SERVICES, INC.
ATA Chapter: Midwest
3420 Harry S. Truman Blvd.
Saint Louis, Mo 63301
636-255-3120
636-255-3403
[email protected]
www.clientservices.com
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 1
# of Employees: 1023
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites; Collections;
Revenue Management; Subrogation
Company Contacts:
Primary Contact: Silas Goldman,
Senior Development Analyst (Director
of Customer Care and Healthcare
Markets)
Business Development Contact: Silas
Goldman
Compliance Contact: Scott M.
Lindley, Executive Vice President
Marketing Contact: Silas Goldman
Sales Contact: Silas Goldman
Call Center Information:
# of Seats: 1400
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Branding
Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support; Third Party Verification;
Travel Reservations; Up-sell/Cross-
sell
CONTACT BY DESIGN
ATA Chapter: Midwest
1983 Liberty Drive
Bloomington, IN 47403
317-966-8087
[email protected]
www.contactbydesign.com
Company Type: Contact Center
# Years in Business: 17
# Years ATA Member: 2
# of Employees: 50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite
Company Contacts:
Primary Contact: Guy Hulen, Vice
President of Operations
Business Development Contact: Tim
Rice, Business Development
Compliance Contact: Angie Blessing,
Client Services Coordinator
Legal Contact: Guy Hulen, Vice
President of Operations
HR Contact: Jon Jefferies, Vice
President Human Resources
Marketing Contact: Chris Martiniano,
Creative Director
Sales Contact: Guy Hulen, Vice
President of Operations and Sales
Call Center Information:
# of Seats: 100
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Employee
Recruitment; Fundraising; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Service Tech Support; Third
Party Verification; Travel
Reservations; Up-sell/Cross-sell

49. 29 www.ataconnect.org
C
CONTACT CENTERS OF AMERICA, LLC
ATA Chapter: Florida
1800 Metrocenter Blvd
2100 Common Way Rd
Orlando, FL 32814
877-999-6222
407 454-3086
[email protected]
www.callcca.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 100+
Industries Served:
Finance; Hardware; Healthcare;
Internet Tech; Software; Telecom;
Travel Leisure
Company Contacts:
Primary Contact: Joseph Jacoboni,
President CEO
Business Development Contact: Brett
Martin, Sr. Vice President of Sales
and Marketing
Compliance Contact: Russ Rossi,
Vice President of Support Operations
Marketing Contact: Brett Martin, Sr.
Vice President of Sales and
Marketing
Sales Contact: Brett Martin
CORPORATE CALL CENTER, INC
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
1400 Union Meeting Road, Suite 202
Blue Bell, PA 19422
215-283-4248
610-879-4541
[email protected]
www.corporatecallcenter.com
Company Type: Contact Center
# Years in Business: 8
# Years ATA Member: 4
# of Employees: 47
Industries Served:
Finance; Healthcare; Insurnace;
Utlitites; Associations; Class Action
Lawsuits; New Product Launches;
Product Recalls
Company Contacts:
Primary Contact: Sunny Beth Timbo,
Human Resources, Licensing &
Compliance Manager
Business Development Contact: Jean
Dilley, Client Relations Manager
Compliance Contact: Walter Stokes,
HIPAA Compliance Officer
Legal Contact: Dan O’Meara, Partner
at Montgomery, McCracken, Walter &
Rhoads
HR Contact: Sunny Beth Timbo,
Human Reources, Licensing &
Compliance Manager
Marketing Contact: Jean Dilley,
Marketing Manager
Sales Contact: Sunny Beth Timbo,
Sales Associate
Call Center Information:
# of Seats: 450
International Locations: N A
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Appointment Setting; B2B; Customer
Acquisition; Customer Retention;
Customer Service; Lead Generation;
Marketing Research/Survey; Up-
sell/Cross-sell
CPU2, LLC
ATA Chapter: Southeastern
1845 Brevard Rd.
Arden, NC 28704
828-684-4300
828-687-3558
[email protected]
www.cpu2.com
Company Type: Contact Center
# Years in Business: 32
# Years ATA Member: 1
# of Employees: 650
Industries Served:
Consumer Products; Entertainment;
Govt Political; Healthcare;
Manufacturing; Utlitites
Company Contacts:
Primary Contact: Doug
Engebrethson, Senior VP Sales
Compliance Contact: Bruce Dowdy,
Teleservices Compliance Director
HR Contact: Sherri Einsmann,
Human Resources Director
Sales Contact: Doug Engebrethson,
Senior VP Sales
Call Center Information:
# of Seats: 325
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; B2B; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk; Order
Processing; Up-sell/Cross-sell

50. CR DYNAMICS & ASSOCIATES, INC
ATA Chapter: Mid-Atlantic
7 East Redwood St
6th Floor
Baltimore, MD 21202
410-347-5600
410-347-5603
[email protected]
www.crdynamics.com
Company Type: Contact Center
# Years in Business: 16
# Years ATA Member: 1
# of Employees: 20
Industries Served:
Automotive; Consumer Products;
Entertainment; Govt Political;
Healthcare; Insurnace; Internet Tech;
Retail; Shipping; Travel Leisure;
Utlitites
Company Contacts:
Primary Contact: Charles Ramos,
President CEO
Business Development Contact: Patty
Ramos, VP of Operations
Sales Contact: Patty Ramos, VP of
Operations
Call Center Information:
# of Agents: 20
# of Seats: 150
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
1-800 Toll-free; B2B; B2C; Business
Products/Services; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Help Desk; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support; Travel Reservations
30OUTSOURCERS BUYER’S GUIDE
C
CUSTOM RESPONSE TELESERVICES
ATA Chapter: Midwest
19208 Sahler
Elkhorn, NE 68022
402-827-7979
Company Type:
Contact Center
Company Contacts:
Primary Contact: Tim Kremer, Chief
Administration Officer
CYBER CITY TELESERVICES
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
401 Hackensack Ave
3rd Floor
Hackensack, NJ 07601
800-254-4550
201-343-3173
[email protected]
www.cctll.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 8
# of Employees: 6000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity;
Hardware; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Other
Company Contacts:
Primary Contact: Fred Shadding,
Senior Vice President Business
Development
Business Development Contact: Fred
Shadding, Senior Vice President
Business Development
Compliance Contact: Angela
Donaghy, Corporate Counsel
Legal Contact: Angela Donaghy,
Corporate Counsel
HR Contact: Angela Donaghy,
Corporate Counsel
Marketing Contact: Stacey Chando,
Sales and Marketing Support
Manager
Sales Contact: Fred Shadding, Senior
Vice President Business
Development
Call Center Information:
# of Agents: 5,667
# of Seats: 6520
International Locations: Pampanga,
Philippines; Davao,Philippines;
Manila, Philippines; PanamaCity,
Panama
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%

51. 31 www.ataconnect.org
D
DEFENDER DIRECT, INC.
ATA Chapter: Midwest
ATA PLATINUM MEMBER
3750 Priority Way South Drive,
Suite 200
Indianapolis, IN 46240
800-860-0303
317-810-4723
www.defenderdirect.com
www.enjoybettertv.com
www.protectyourhome.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 2
# of Employees: 1630
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Gregg Albacete,
Chief Information Officer
Compliance Contact: Scott DeNardin,
Vice President of Compliance
Legal Contact: Mark Colucci, Vice
President & General Counsel
HR Contact: Carol Whetzel, Director
of Human Resources
Marketing Contact: Maura Kautsky,
Vice President of Marketing
Sales Contact: Misti Simpson,
Director of Sales
Call Center Information:
# of Seats: 833
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Appointment Setting; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Lead Generation; Up-
sell/Cross-sell
DIALAMERICA
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
960 Macarthur Blvd.
Mahwah, NJ 07495
201-327-0200
201-327-4066
[email protected]
www.dialamerica.com
Company Type: Contact Center
# Years in Business: 52
# Years ATA Member: 20
# of Employees: 4890
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Healthcare; Insurnace; Telecom; TV
Satellite; Utlitites; Other
Company Contacts:
Primary Contact: John Redinger, VP,
Sales & Marketing
Business Development Contact: John
Redinger, VP, Sale & Marketing
Compliance Contact: Noreen
Kaminski, VP, Government Affairs &
Compliance
Call Center Information:
# of Seats: 2800+
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Appointment Setting; B2B; B2C;
Customer Acquisition; Customer
Retention; Customer Service;
Fundraising; Lead Generation
DIALOGUE MARKETING
ATA Chapter: Ohio Valley
3252 University Drive #165
Auburn Hills, MI 48326
734-374-8400
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bernie Lillis, EVP
Business Development
DISCOVER HIGHER EDUCATION
ATA Chapter: Mountain
3949 S 200 E, Suite A5
Salt Lake City, UT 84107
801-606-7852
Company Type:
Contact Center
Company Contacts:
Primary Contact: Jeremiah Allen, VP
of Marketing

52. DUNLAP MARKETING
ATA Chapter: South Central
12280 Westheimer, Suite 12a
Houston, TX 77077
281-496-9870
281-496-9435
[email protected]
www.dunlapmarketing.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 4
# of Employees: 22
Industries Served:
Consumer Products; Finance; Govt
Political; Insurnace; Internet Tech;
Manufacturing; Software; Telecom;
Utlitites
Company Contacts:
Primary Contact: Mike Dunlap,
President
Business Development Contact: Mike
Dunlap, President
Compliance Contact: Mike Dunlap,
President
HR Contact: Micah Garcia,
Operations Manager
Marketing Contact: Mike Dunlap,
President
Sales Contact: Mike Dunlap,
President
Call Center Information:
# of Agents: 20
# of Seats: 26
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Acquisition; Database
Marketing; Lead Generation;
Marketing Research/Survey
32OUTSOURCERS BUYER’S GUIDE
E
EBSCO TELESERVICES LLC
ATA Chapter: Ohio Valley
4150 Belden Village Ave.,
Suite 401
Canton, OH 44718
800-456-5105
330-492-5205
[email protected]
www.call-ets.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 20
# of Employees: 450
Industries Served:
B2B; B2C; Consumer Products;
Healthcare; Manufacturing; Retail;
Telecom; Travel Leisure
Company Contacts:
Primary Contact: Margie Stocker,
Business Delevelopment Manager
Marketing Contact: Diza Burnett,
Senior Business Development
Manager
Sales Contact: Margie Stocker,
Business Development Manager
Call Center Information:
# of Seats: 240
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; B2C; Branding Services;
Business Products/Services;
Customer Acquisition; Database
Marketing; Lead Generation;
Marketing Research/Survey
EDGE TELESERVICES, INC.
ATA Chapter: Chicago Metro
4042 W. 111th Street
Oak Lawn, IL 60453
708-857-5000
Company Type:
Contact Center
Company Contacts:
Primary Contact: Eileen Durkin,
Compliance Officer

53. 33 www.ataconnect.org
E
ETECH, INC
ATA Chapter: South Central
ATA PLATINUM MEMBER
1903 Berry Drive
Nacogdoches, TX 75964
936-559-2200
936-559-2225
[email protected]
www.etechinc.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 12
# of Employees: 2000
Industries Served:
Consumer Products; Credit Cards;
Finance; Internet Tech; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Matt Rocco, Chief
Operating Officer
Business Development Contact: Jim
Iyoob, Vice President Global
Development
Compliance Contact: John Tusa, Vice
President Compliance & Operational
Excellence
HR Contact: Veronica Ellison, Vice
President Human Resources
Sales Contact: Jim Iyoob, Vice
President Global Develpment
Call Center Information:
# of Agents: 2000
# of Seats: 1600
International Locations: Gujarat,
India, Thane, India Montego Bay,
Jamaica
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Collections; Customer
Acquisition; Customer Service;
Service Tech Support; Travel
Reservations; Other
EVERGREEN SALES AND MARKETNG
ATA Chapter: Florida
1449 S Nova Rd
Daytona Beach, Fl 32137
386-258-2400
386-258-3475
[email protected]
www.evergreensales.net
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 6
# of Employees: 300
Industries Served:
TV Satellite
Company Contacts:
Primary Contact: Jake Scully, SVP
Operations
Business Development Contact: Jake
Scully, SVP Operations
Compliance Contact: Carrie Santana,
Director Compliance and
Development
HR Contact: Carrie Santana, Director
Compliance and Development
Marketing Contact: Ray Monasterski,
SVP Business Development
Call Center Information:
# of Seats: 230
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Customer Retention; Customer
Service; Order Processing; Up-
sell/Cross-sell; B2C; Customer
Acquisition
EXECUTIVE BOUTIQUE CONTACT CENTER
ATA Chapter: NY Metro
Skyrise 2 - 12th Floor
Asia Town I.T. Park
Croton on Hudson
NA
PHILIPPINES
800-882-4030
[email protected]
www.ebcallcenter.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 100
Industries Served:
Consumer Products; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Retail
Company Contacts:
Primary Contact: Mark Shapiro,
Director of Business Development
Call Center Information:
# of Agents: 100
# of Seats: 200
International Locations: Philippines
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
Appointment Setting; B2B; B2C;
Customer Service; Lead Generation;
Order Processing; Third Party
Verification; Up-sell/Cross-sell

54. EXTENDED BUSINESS SERVICES
ATA Chapter: Mid-Atlantic
2299 Brodhead Road, Suite D
Bethlehem, Pa 18020
610-625-1570
610-865-1430
sales@
extendedbusinessservices.com
www.extendedbusiness
services.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 1
# of Employees: 30
Industries Served:
B2B E-Marketing and Call Center
Services
Company Contacts:
Primary Contact: Dave Anthony,
President
Business Development Contact:
Lorraine Horn, VP
Call Center Information:
# of Agents: 25
# of Seats: 50
International Locations: N A
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Collections; Customer Acquisition;
Customer Retention; Customer
Service; Database Marketing; Lead
Generation; Marketing
Research/Survey
FISERV CUSTOM CONTACT AND SERVICES SOLUTIONS
ATA Chapter: NY Metro
6400 Main Street
Amherst, NY 14228
716-564-4000
[email protected]
www.fiservlendingsolutions.com
Company Type: Contact Center
# Years in Business: 20
# of Employees: 200
Industries Served:
Automotive; Finance; Healthcare;
Other
Company Contacts:
Primary Contact: Donald Edman,
Vice President, Operations
Business Development Contact:
Steve Bissett, Director of Operations
Compliance Contact: David Cielinski,
Compliance Director
HR Contact: Debbie Dusher-Carella,
Senior HR Generalist
Sales Contact: Mike Cimato, Sales
and Relationship Executive
Call Center Information:
# of Seats: 400
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Appointment Setting; B2B; B2C;
Branding Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service; Help
Desk; Lead Generation; Marketing
Research/Survey; Multi-lingual
Support; Up-sell/Cross-sell
34OUTSOURCERS BUYER’S GUIDE
F
ATA Chapter: Florida
ATA PLATINUM MEMBER
633 North Orange Ave, MP 203
Orlando, FL 32801
407-420-5691
[email protected]
www.orlandosentinel.com
Company Type: Contact Center
# Years in Business: 120
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Jaime Crespo,
Florida Teleservices Account
Manager
Compliance Contact: Carolyn Hee,
Florida Teleservices Compliance
Manager
HR Contact: Tenesha Campbell, Sr.
HR Consultant
Sales Contact: Michael Sullivan,
Florida Teleservices Sales Manager
Call Center Information:
# of Seats: 200
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Collections; Customer Acquisition;
Customer Retention
FLORIDA TELESERVICES - ORLANDO SUN SENTINEL MEDIA GROUP

55. 35 www.ataconnect.org
G
GLOBAL CONTACT SERVICES
ATA Chapter: Mid-Atlantic
118B S. Main St.
Salisbury, NC 28144
704-647-9621 ext. 6004
877-766-9621
[email protected]
www.gcsagents.com
Company Type: Contact Center
# Years in Business: 9
# of Employees: 2000
Industries Served:
Credit Cards; Finance; Insurnace;
Telecom; Utlitites
Company Contacts:
Primary Contact: Bucky Cline, VP -
Organization Development
Business Development Contact:
Bryan Overcash, Chief Operation
Officer
Compliance Contact: Connie
Staunton, Director of Licensing
Compliance
HR Contact: Bucky Cline
Marketing Contact: George Simons,
VP - Marketing
Sales Contact: Mark Lambert, VP -
Sales
Call Center Information:
# of Agents: 1550
# of Seats: 1600
International Locations: Philippines
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; B2C; Customer Service; Multi-
lingual Support; Up-sell/Cross-sell
GTI INC.
ATA Chapter: South Central
1111 Avenue C
Denton, TX 76201
940-384-2400
940-384-2425
[email protected]
www.gtiiweb.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 9
# of Employees: 150
Industries Served:
Consumer Products; Telecom; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: John Buchholz,
Director - Client Services
Business Development Contact: Ja
Harbour, Senior Account Manager
Compliance Contact: Cynthia
Delaney, QC Manager
HR Contact: Megan Garner, HR
Manager
Marketing Contact: John Buchholz,
Director - Client Services
Sales Contact: Ja Harbour, Senior
Account Manager
Call Center Information:
# of Seats: 100
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2C; Customer Service; Dealer
Products Location; Marketing
Research/Survey; Order Processing;
Third Party Verification
HAMILTON CONTACT CENTER SERVICES
ATA Chapter: Midwest
ATA PLATINUM MEMBER
1006 12th St.
Aurora, NE 68818
800-972-3237
402-694-4433
[email protected]
www.hamiltontm.com
Company Type: Contact Center
# Years in Business: 109
# of Employees: 600
Industries Served:
Consumer Products; Govt Political;
Healthcare; Manufacturing; Retail
Company Contacts:
Primary Contact: Tom Kell, Executive
Vice President
Business Development Contact:
Valerie Pagliaro, Director of Business
Development
Marketing Contact: Gary Lewien,
Marketing Manager
Sales Contact: Bonnie Senff or
Glenda Hawthorne, Marketing
Associates
Call Center Information:
# of Agents: 200
# of Seats: 400
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; Customer Service; Help Desk;
Marketing Research/Survey; Other

56. HAVENLINK SOLUTIONS, INC.
ATA Chapter: International
12/F raffles Corp. Ctr.
F. Ortigas Jr. Ave.
Pasig City, Manila 01605
PHILIPPINES
866-367-0661
www.havenlinkcc.com
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Paul Ibasco
HOME SERVICE USA
ATA Chapter: Florida
5301 Blue Lagoon Drive
Miami, FL 33126
305 704 6876
[email protected]
www.hsusacorp.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Consumer Products; Insurnace;
Utlitites
Company Contacts:
Primary Contact: Michael Backus,
Vice President Customer Service
Marketing Contact: Michael
Rauscher, CMO
Sales Contact: Peter Buttrick, Vice
President
Call Center Information:
# of Seats: 100
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Appointment Setting; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Order Processing;
Up-sell/Cross-sell
36OUTSOURCERS BUYER’S GUIDE
H
INCEPT
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
4150 Belden Village St. NW,
Suite 205
Canton, OH 44718
330-649-8000
330-649-8007
[email protected]
www.InceptResults.com
Company Type: Contact Center
# Years in Business: 16
# Years ATA Member: 4
# of Employees: 175
Industries Served:
Automotive; Healthcare; Internet
Tech; Software
Company Contacts:
Primary Contact: Sam Falletta,
President Chief Results Officer
Business Development Contact: Sam
Falletta, President Chief Results
Officer
Compliance Contact: Lee-Ann
Zackiewicz, Employee Results
Manager
Legal Contact: Sam Falletta,
President Chief Results Officer
HR Contact: Lee-Ann Zackiewicz,
Employee Results Manager
Marketing Contact: Sam Falletta,
President Chief Results Officer
Sales Contact: Sam Falletta,
President Chief Results Officer
Call Center Information:
# of Seats: 100
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
Appointment Setting; Customer
Retention; Lead Generation

57. 37 www.ataconnect.org
I
ATA Chapter: Midwest
4700 Tama Street SE
Cedar Rapids, IA 52403
800-341-0802
319-378-1414
[email protected]
www.infinitycontact.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 2
# of Employees: 220+
Industries Served:
Automotive; Consumer Products;
Finance; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Software; Telecom; Utlitites
Company Contacts:
Primary Contact: Stephen Griggs,
President/Owner or Thomas Leidigh,
CEO/Owner
Business Development Contact: Scott
Stimart, Vice President of Sales and
Marketing
Compliance Contact: Michael
Stanton, Vice President of Operations
Marketing Contact: Jodi Palmer,
Marketing Manager
Call Center Information:
# of Seats: 220+
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Acquisition; Customer
Retention; Database Marketing; Lead
Generation; Marketing
Research/Survey; Up-sell/Cross-sell;
Other
INFINITY CONTACT
INFLUENT
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
565 Metro Place South, Suite 250
Dublin, OH 43017
614-280-1600
614-280-1610
[email protected]
www.influentinc.com
Company Type: Contact Center
# Years in Business: 17
# of Employees: 6000
Industries Served:
Credit Cards; Finance; Govt Political;
Insurnace; Mobile; Retail; Telecom;
Utlitites
Company Contacts:
Primary Contact: Ted Bernard, Senior
Vice President
Call Center Information:
# of Agents: 4,400
# of Seats: 4500
International Locations: Mainland
China: 5 Hong Kong: 6 Philippines:
2 Panama: 1
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk; Lead
Generation; Multi-lingual Support;
Order Processing; Service Tech
Support; Up-sell/Cross-sell
INFOCISION MANAGEMENT CORPORATION
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
325 Springside Dr.
Akron, OH 44333
330-668-1400
330-668-1401
[email protected]
www.infocision.com
Company Type: Marketing
# Years in Business: 28
# Years ATA Member: 23
# of Employees: 4000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Mobile; TV
Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Steve Brubaker,
Chief of Staff
Business Development Contact:
Steve Boyazis, Executive Vice
President
Compliance Contact: Steve Brubaker,
Chief of Staff
Legal Contact: Kathleen Gadd, Chief
Counsel
HR Contact: Tina Myles, Human
Resources Director
Marketing Contact: Ken Dawson,
Chief Marketing Officer
Sales Contact: Steve Boyazis,
Executive Vice President

58. INKTEL DIRECT CORP.
ATA Chapter: Florida
ATA PLATINUM MEMBER
13975 NW 58th Court
Miami Lakes, FL 33014
305-523-1100
305-827-0341
[email protected]
www.inktel.com
Company Type: Contact Center
# Years in Business: 13
# of Employees: 550
Industries Served:
Automotive; Consumer Products;
Entertainment; Fund Raising Charity;
Govt Political; Healthcare; Internet
Tech; Mobile; Retail; Shipping;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Ricky Arriola,
President and CEO
Business Development Contact:
Jason Schlenker,
[email protected]
Compliance Contact: Luis Gonzalez,
[email protected]
HR Contact: Miguel Arguelles,
Human Capital Manager
Marketing Contact: Beatriz Alemar,
[email protected]
Sales Contact: Dan Arriola,
[email protected]
Call Center Information:
# of Seats: 450
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Multi-lingual
Support; Up-sell/Cross-sell
INSPYRE SOLUTIONS, INC.
ATA Chapter: West Coast
10540 Angeton Ct.
San Diego, CA 92126
866-230-5007
[email protected]
www.inspyresolutions.com
Company Type: Contact Center
# Years in Business: 16
# of Employees: 250
Industries Served:
Automotive; Consumer Products;
Manufacturing; Telecom; Utlitites
Company Contacts:
Primary Contact: Kent Urich, Vice
President of Sales
Compliance Contact: Peter Gordon,
SVP Operations
HR Contact: Cynthia Selley, Vice
President Human Resources
Sales Contact: Kent Ulrich, Vice
President of Sales
Call Center Information:
# of Agents: 150
# of Seats: 250
International Locations: Winnipeg,
MB., Canada
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service; Dealer
Products Location; Marketing
Research/Survey
38OUTSOURCERS BUYER’S GUIDE
I

59. 39 www.ataconnect.org
I
INTERACTIVE RESPONSE TECHNOLOGIES, INC
ATA Chapter: Florida
4500 North State Road 7,
Suite 301
Fort Lauderdale, FL 33319
800-700-3033
954-484-0818
[email protected]
www.callcenter.com
Company Type: Contact Center
# Years in Business: 17
# Years ATA Member: 15
# of Employees: 6000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites; Education
Enrollment
Company Contacts:
Primary Contact: Stephen Ferber,
General Counsel and Strategic
Planning
Business Development Contact:
Robert Constantine, Director of
Marketing and Strategic Planning
Compliance Contact: Stephen Ferber,
General Counsel and Strategic
Planning
Legal Contact: Stephen Ferber,
General Counsel and Strategic
Planning
HR Contact: Sandra Gobbo, SVP of
Administration
Marketing Contact: Robert
Constantine, Director of Marketing
and Strategic Planning
Sales Contact: Stephen Ferber,
General Counsel and Strategic
Planning
Call Center Information:
# of Agents: 2,880
# of Seats: 5500
International Locations: Philippines
Colombia Panama
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service; Help
Desk; Multi-lingual Support
ATA Chapter: Mid-Atlantic
204 Carter Drive
West Chester, PA 19382
610-696-4646
610-429-5137
[email protected]
www.intermediamarketing.com
Company Type: Contact Center
# Years in Business: 27
# Years ATA Member: 20
# of Employees: 700
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Andy Thompson,
Director
Business Development Contact: Andy
Thompson
Call Center Information:
# of Seats: 700
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; B2B; B2C; Branding
Services; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Dealer Products Location;
Employee Recruitment; Help Desk;
Lead Generation; Marketing
Research/Survey; Order Processing;
Travel Reservations; Up-sell/Cross-
sell
INTERMEDIA MARKETING SOLUTIONS
INTOUCH
ATA Chapter: West Coast
15055 Los Gatos Blvd., Suite 350
Los Gatos, CA 95032
408-458-4300
408-458-4343
[email protected]
www.iwillbeintouch.com
Company Type: Contact Center
# Years in Business: 9
# Years ATA Member: 1
# of Employees: 100
Industries Served:
Finance; Insurnace
Company Contacts:
Primary Contact: Maryanne Gaines,
Director of Operations
Call Center Information:
# of Agents: 75
# of Seats: 100
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; Customer
Acquisition; Customer Retention;
Lead Generation; Up-sell/Cross-sell

60. J. KNIPPER AND COMPANY, INC.
ATA Chapter: NY Metro
One Healthcare Way
Lakewood, NJ 08701
732-905-7878
732-905-0469
[email protected]
www.knipper.com
Company Type: Telservices User
# Years in Business: 25
# Years ATA Member: 1
# of Employees: 250
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Judith Stone,
Manager, Teleservices
JV M, INC.
ATA Chapter: Mid-Atlantic
1221 N. Church Street, Suite 202
Moorestown, NJ 08057
856-638-0399
856-316-7465
[email protected]
www.jvminc.com
Company Type: Sales/Marketing
# Years in Business: 17
# Years ATA Member: 3
# of Employees: 20
Industries Served:
Automotive; Finance; Hardware;
Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Shipping; Software;
Telecom; Professional Services
Company Contacts:
Primary Contact: Jeffrey Josephson,
President
Marketing Contact: Denise M.
Wallace, Director, Project
Management Research
Call Center Information:
# of Agents: 20
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; Business
Products/Services; Customer
Acquisition; Customer Retention;
Lead Generation; Up-sell/Cross-sell;
Other
KONEXO CONTACT AND SOLUTION CENTER
ATA Chapter: International
Las Canadas No. 140
Col. TresMarias
Morelia, Michoacan 58254
MEXICO
52 [phone]
[email protected]
www.konexocc.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 1
# of Employees: 2000
Industries Served:
Finance; Healthcare; Insurnace;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Veronica Yaffar,
Director of Sales and Marketing
Sales Contact: Carola Calderoni,
Sales Manager
Call Center Information:
# of Agents: 1600
# of Seats: 2000
International Locations: MEXICO
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; Customer Retention;
Customer Service; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Travel
Reservations; Up-sell/Cross-sell
40OUTSOURCERS BUYER’S GUIDE
J

61. 41 www.ataconnect.org
L
LIVE2SELL GROUP OF COMPANIES
ATA Chapter: International
3rd Flr, Hyundai Bldg
A.S. Fortuna Street
Mandaue City, Cebu 06014
PHILIPPINES
[phone]
[phone]
[email protected]
www.live2sellgroup.com
Company Type: Contact Center
# Years in Business: 5
# Years ATA Member: 2
# of Employees: 200+
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Hardware;
Healthcare; Insurnace; Internet Tech;
Mobile; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Chris Ducker, CEO
Call Center Information:
# of Agents: 200+
# of Seats: 250
International Locations: Cebu City,
Philippines
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Help Desk;
Lead Generation; Marketing
Research/Survey; Order Processing;
Service Tech Support; Travel
Reservations; Up-sell/Cross-sell
MAKK MARKETING CONCEPTS
ATA Chapter: Florida
14046 Fox Glove St.
Winter Garden, FL 34787
954-261-1133
[email protected]
www.mmcincorporated.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 80
Industries Served:
Automotive; Consumer Products;
Healthcare; Insurnace; Shipping;
Telecom; Travel Leisure
Company Contacts:
Primary Contact: Self
Business Development Contact: Self
Compliance Contact: Aaron Smith,
VP of Operations
HR Contact: Cameron Curriden,
Director of HR
Sales Contact: William Spear,
Director of Sales
Call Center Information:
# of Agents: 70
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; Collections;
Customer Retention; Customer
Service; Order Processing; Third
Party Verification; Travel
Reservations; Up-sell/Cross-sell
MARCATEL COM, S.A.
ATA Chapter: South Central
10190 Katy Fwy Suite# 410
Houston, TX 77043
713-461-5895
[email protected]
www.unifica.us
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 1
# of Employees: 300
Industries Served:
Credit Cards; Finance; Healthcare;
Insurnace; Internet Tech; Retail;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Gustavo de la Pena,
VP Business Development
Call Center Information:
# of Agents: 250
# of Seats: 300
International Locations: Monterrey,
Mexico
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Help Desk;
Multi-lingual Support; Order
Processing; Service Tech Support;
Third Party Verification; Travel
Reservations

62. MARKETLINK, INC.
ATA Chapter: Midwest
4305 Fleur Drive
Des Moines, IA 50321
515-285-3420
515-285-9640
www.marketlinkinc.com
Company Type: Contact Center
# Years in Business: 18
# of Employees: 300
Industries Served:
Insurnace; Telecom; TV Satellite;
Pharma; Magazines; Farm Machinery
Company Contacts:
Primary Contact: Kourtney Keough,
President & CEO
Business Development Contact:
Justin Simbro, Director of New
Business Development
Compliance Contact: Faith Baer,
Compliance Officer
HR Contact: Amy Potratz, Human
Resources Manager
Business Specialties:
Lead Generation; Up-sell/Cross-sell;
B2B; B2C
METRO NEWS SERVICE, INC.
ATA Chapter: South Central
PO BOX 767
DeSoto, TX 75123
972-227-6170
972-230-4555
[email protected]
www.Metro-News.com
Company Type: Telservices User
# Years in Business: 47
# Years ATA Member: 2
Company Contacts:
Primary Contact: HW Southward,
President
Business Development Contact:
Chris Southward, VP Operations
Compliance Contact: Bryan Jarvis
Marketing Contact: Eric Southward,
VP Marketing
Sales Contact: Eric Southward, VP
Sales
MEYER TELESERVICES
ATA Chapter: Midwest
14 7th Avenue North
St. Cloud, MN 56303
320-259-4000
[email protected]
www.callmeyer.com
Company Type: Telservices User
# Years in Business: 33
# of Employees: 400
Industries Served:
Consumer Products; Fund Raising
Charity; Govt Political; Healthcare;
Insurnace; Manufacturing; Mobile;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Nicholas Gerten,
CEO
Business Development Contact:
Frank Ortiz, VP Business
Development
Compliance Contact: Nicholas
Gerten, CEO
HR Contact: Gary Owen, CFO
Marketing Contact: Frank Ortiz, VP
Business Development
Sales Contact: Frank Ortiz
42OUTSOURCERS BUYER’S GUIDE
M

64. ATA Chapter: NY Metro
116 Radio Circle, PO Box 954
Mount Kisco, NY 10549
914-239-4310
914-244-0325
[email protected]
www.mpioutsourcing.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 6
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Dick Penn, CEO
Business Development Contact: Dick
Penn, CEO
Compliance Contact: Anne Shaw,
CFO
Call Center Information:
International Locations: Worldwide
network
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Fundraising;
Help Desk; Lead Generation;
Marketing Research/Survey; Multi-
lingual Support; Service Tech
Support; Third Party Verification; Up-
sell/Cross-sell
MPI OUTSOURCING
MTI
ATA Chapter: Midwest
ATA PLATINUM MEMBER
112 W Main St
Mohall, ND 58761
701-756-6483
756-701-6470
PO Box 430
www.mtind.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 5
# of Employees: 450
Industries Served:
Hardware; Insurnace; Telecom;
Utlitites; Consumer Products;
Entertainment; Finance; Govt Political
Company Contacts:
Primary Contact: Kathy Hett, CEO
Marketing Contact: Carole Hanson,
VP of Client Services
Call Center Information:
# of Agents: 345;
International Locations: Manitoba
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Service; Lead Generation; Order
Processing; Third Party Verification;
Up-sell/Cross-sell
NAI GLOBAL CALL CENTER/SITE SELECTION GROUP
ATA Chapter: South Central
4851 LBJ Freeway, Suite 1000
Dallas, TX 75244
214-256-7100
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Van Power, Chief
Operating officer/ Broker
44OUTSOURCERS BUYER’S GUIDE
M

65. 45 www.ataconnect.org
N
NCO CUSTOMER MANAGEMENT
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
507 Prudential Road
Horsham PA 19042
800-220-2274
215-441-3923
[email protected]
www.ncogroup.com
Company Type: Contact Center
# Years in Business: 84
# Years ATA Member: 25+
# of Employees: 33,000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Insurnace; Internet Tech; Mobile;
Retail; Shipping; Software; Telecom;
TV Satellite
Company Contacts:
Primary Contact: Lisa Saidel,
Director, Compliance
Business Development Contact:
Bruce Kramer, Director, Proposals
Compliance Contact: Lisa Saidel,
Director, Compliance
Legal Contact: Joshua Gindin, EVP
and General Counsel
Marketing Contact: Tom Hoy, SVP,
Marketing
Sales Contact: Scott Ross, SVP,
Sales
Call Center Information:
# of Agents: 17,500
# of Seats: 28,647
International Locations: Antigua,
Australia, Barbados, Canada,
Guatemala, India, Mexico, Panama,
Philippines, Puerto Rico, United
Kingdom
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Collections; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk;
Marketing Research/Survey; Order
Processing; Service Tech Support;
Third Party Verification; Up-
sell/Cross-sell
NETWORK DIRECT, INC.
ATA Chapter: West Coast
14530 Delano Street
Van Nuys, CA 91411
818-908-4000
www.networkdirectinc.com
Company Type:
Contact Center
Company Contacts:
Primary Contact: Rita Wood,
President
NEXT CONTACT
ATA Chapter: West Coast
1737 N First St. - Suite 110
San Jose, CA 95112
408-414-8195
margarita.rodriguez@
next-contact.com
www.next-contact.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 1
# of Employees: 2000
Industries Served:
Consumer Products; Finance;
Healthcare; Insurnace; Internet Tech;
Mobile; Telecom; Travel Leisure; TV
Satellite
Company Contacts:
Primary Contact: Margarita
Rodriguez, Chief Operations Officer
Call Center Information:
# of Agents: 2000
# of Seats: 1500
International Locations: Mexico City,
Mexico (3) Culiacan, Sinaloa, Mexico
(1) Cuernavaca, Morelos, Mexico (1)
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Answering Service; B2C; Customer
Retention; Customer Service; Help
Desk; Marketing Research/Survey;
Multi-lingual Support; Order
Processing; Travel Reservations

66. NORTHWEST DIRECT MARKETING, INC.
ATA Chapter: West Coast
ATA PLATINUM MEMBER
15400 Greenvrier Parkway,
Suite A450
Beaverton, OR 97006
503-601-8900
503-601-8899
[email protected]
www.nwdirectmarketing.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 14
# of Employees: 450
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
Insurnace; Mobile; Telecom; Travel
Leisure; TV Satellite; Utlitites;
Membership Club Affinity
Company Contacts:
Primary Contact: Roger Risley, SVP
Sales & Marketing
Business Development Contact:
Timothy C. Rote, President & CEO
Compliance Contact: Roger W.
Risley, SVP Sales & Marketing
HR Contact: Tanya Rote, Controller
Marketing Contact: Wayne Spinney,
Marketing Manager
Sales Contact: Roger W. Risley
SVP Sales & Marketing
Call Center Information:
# of Agents: 400
# of Seats: 420
International Locations: Prince
George, British Columbia
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
B2B; B2C; Collections; Customer
Acquisition; Customer Retention;
Customer Service; Multi-lingual
Support; Up-sell/Cross-sell
NOVO 1
ATA Chapter: South Central
ATA PLATINUM MEMBER
4301 Cambridge Rd
Fort Worth, TX 76155
817-355-6899
817-355-8505
[email protected]
www.novo1.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 20
# of Employees: 1200
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Govt Political;
Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Shipping; Telecom; Travel Leisure; TV
Satellite; Utlitites; Publishing
Company Contacts:
Primary Contact: Mike Larose, VP
Sales
Business Development Contact: Mike
Larose, VP Sales
Compliance Contact: Roger
Schreiber, VP Compliance
Legal Contact: Roger Schreiber, VP
Compliance
HR Contact: Cathy Graham,
Recruiting MGR
Marketing Contact: Mike Larose, VP
Sales
Sales Contact: Mike Larose, VP
Sales
Call Center Information:
# of Seats: 1300
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; B2C; Branding Services;
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service; Dealer
Products Location; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Third
Party Verification; Up-sell/Cross-sell;
Other
46OUTSOURCERS BUYER’S GUIDE
N

67. NQ SERVICES LLC
ATA Chapter: Florida
110 Burnsed Pl, Suite 1000
Oviedo, FL 32765
321-218-9991
321-218-9120
[email protected]
www.nqservices.com
Company Type: Contact Center
# Years in Business: 2
# Years ATA Member: 1
# of Employees: 24
Industries Served:
Credit Cards; Finance
Company Contacts:
Primary Contact: Grant Nickelsen,
Principal
Compliance Contact: Joseph Glenn
Legal Contact: Darren Greene
HR Contact: Joseph Glenn
Call Center Information:
# of Seats: 50
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Service; Third Party Verification; Up-
sell/Cross-sell
47 www.ataconnect.org
O
NUXIBA TECHNOLOGIES
ATA Chapter: Mountain
5802 South Cove Creek
Salt Lake City, UT 84107
801-288-4044
801-288-4045
[email protected]
www.nuxiba.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 2
# of Employees: 30
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Boan Rubalcava,
President
Business Development Contact: Ron
Gustaveson, Bisiness Development
Mgr.
Sales Contact: Ron Gustaveson, Dir.
Sales
Call Center Information:
# of Agents: 10,000
# of Seats: 10,000
International Locations: Latin
America, Middle East, Asia Pacific,
North America, Mexico
% of Inbound Volume: 76% to 100%
% of Outbound Volume: 76% to 100%
Business Specialties:
Answering Service; Collections;
Customer Acquisition; Customer
Retention; Customer Service; Dealer
Products Location; Help Desk; Lead
Generation; Marketing
Research/Survey; Service Tech
Support; Travel Reservations
OMEGA DIRECT RESPONSE INC.
ATA Chapter: International
30 Wertheim Court, Unit 12
Richmond Hill, ON L4B 1B9
CANADA
905-482-3421
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bharat Hansraj,
President & CEO

68. ONBRAND24
ATA Chapter: NY Metro
100 Cummings Center,
Suite 306L
Beverly, MA 01915
978-524-8777
978-524-8787
[email protected]
www.OnBrand24.com
Company Type: Contact Center
# Years in Business: 22
# Years ATA Member: 3
# of Employees: 106
Industries Served:
Consumer Products; Entertainment;
Finance; Healthcare; Insurnace;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Mark Fichera, CEO
Business Development Contact:
Rhonda Rohtstein, Director of
Business Development
Compliance Contact: Michael Moody,
Director of Operations
HR Contact: Priscilla Aucone,
Comptroller
Call Center Information:
# of Agents: 80
# of Seats: 100
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 51% to 75%
Business Specialties:
Appointment Setting; B2B; Customer
Acquisition; Customer Service; Help
Desk; Lead Generation; Marketing
Research/Survey; Order Processing;
Service Tech Support
ONETOUCH DIRECT
ATA Chapter: Florida
4902 West Sligh Avenue
16124 Suncrest Shores Dr
Tampa, Fl 33556
813-549-7500
[email protected]
www.onetouchdirect.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 3
# of Employees: 1000
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Chris Reed, EVP
Call Center Information:
# of Agents: 350
# of Seats: 700
International Locations: St.
Catharines, Ontario
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Fundraising; Lead
Generation; Marketing
Research/Survey; Order Processing;
Service Tech Support; Third Party
Verification; Up-sell/Cross-sell; 1-800
Toll-free
OPTIMA COMMUNICATIONS INTERNATIONAL INC
ATA Chapter: International
144 Front Street West , Suite 200
Toronto, ON M5J 2L7
CANADA
416-581-1236
416-581-8788
[email protected]
www.optima.net
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 10
# of Employees: 700 +
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Mobile; Telecom; Utlitites
Company Contacts:
Primary Contact: Don MacLeod,
President
Business Development Contact:
Elizabeth Sedlacek, Business
Development Director
Compliance Contact: Lori Mintz,
Compliance Manager
HR Contact: Kirk Millar, Recruitment
Manager
Marketing Contact: Elizabeth
Sedlacek, Director Business
Development
Call Center Information:
# of Agents: 600
# of Seats: 500
International Locations: Canada
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Lead Generation;
Third Party Verification
48OUTSOURCERS BUYER’S GUIDE
O

69. OPTIMA DIRECT
ATA Chapter: Potomac
ATA PLATINUM MEMBER
8618 Westwood Center Drive,
Suite 400
Vienna, VA 22182
703-918-9000
703-918-9000
[email protected]
www.optimadirect.com
Company Type: Telservices User
# Years in Business: 25
# Years ATA Member: 15+
# of Employees: 50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jeff Myers, SVP
and General Manager
Business Development Contact: Jeff
Symon, VP Sales and Marketing
Compliance Contact: Dave Lee, VP
IS IT
HR Contact: Jennifer Cumiskey, CFO
49 www.ataconnect.org
O
ORION MARKETING GROUP
ATA Chapter: South Central
12000 Network Blvd., Bldg. A
Suite 105
San Antonio, TX 78249
210-694-4114
210-690-9215
[email protected]
www.orionmkt.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 5
# of Employees: 50
Industries Served:
Finance; Healthcare
Company Contacts:
Primary Contact: Joe Seringer,
President
Business Development Contact: Mike
Seringer, VP Business Development
Compliance Contact: Mike Seringer
Call Center Information:
% of Inbound Volume: 51% to 75%
% of Outbound Volume: Less than
25%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Retention; Customer
Service; Lead Generation
ORION TELESERVICES
ATA Chapter: West Coast
1717 S 341st Place
Federal Way, WA 98003
253-946-4411
253-946-4464
[email protected]
www.orionteleservices.com
Company Type: Contact Center
# Years in Business: 53
# Years ATA Member: 3
# of Employees: 100
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Manufacturing; Mobile;
Retail; Shipping; Software; Travel
Leisure; Utlitites
Company Contacts:
Primary Contact: Matthew Van de
Voorde, Director - Teleservices
Division
Business Development Contact: Rick
Paukstis, Business Development
Manager
Compliance Contact: Steve Tyler,
Contact Center Manager
Legal Contact: K&L Gates, Lawfirm
HR Contact: Renee Winkle, HR
Generalist
Marketing Contact: Matthew Van de
Voorde, Director - Teleservices
Division
Sales Contact: Rick Paukstis,
Business Development Manager

70. PERFORMANCE CENTERS INC.
ATA Chapter: Midwest
2829 S University Dr
Fargo, ND 58103
701-293-9500
701-293-8923
[email protected]
www.pcifargo.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 8
# of Employees: 150
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political
Company Contacts:
Primary Contact: Jerry Maley,
President
Business Development Contact: Teri
Fremling, VP Operations
Compliance Contact: Teri Fremling,
VP Operations
Legal Contact: Mitch Roth
HR Contact: Lindsey Ruhn, Human
Resource Director
Call Center Information:
# of Seats: 144
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Customer Acquisition; Customer
Service; Lead Generation; Marketing
Research/Survey; Up-sell/Cross-sell
PHONE WARE, INC.
ATA Chapter: West Coast
8902 Activity Rd, Ste A
San Diego, CA 92126
858-459-3000
Company Type:
Contact Center
Company Contacts:
Primary Contact: William Nassir,
President
Business Specialties:
B2B; B2C; Up-Sell, Cross-Sell;
Customer Acquisition; Customer
Retention; Multi-lingual Support;
Branding Services; Customer
Retention; Customer Service;
Database Marketing; Marketing
Research/Survey; Lead Generation
POWER DIRECT
ATA Chapter: NY Metro
4805 Pearl Rd.
Cleveland, OH 44109
216-658-9302
Company Type:
Contact Center
Company Contacts:
Primary Contact: Ernie Pizio, Vice
President of Sales
PRONTO CONNECTIONS, INC.
ATA Chapter: Chicago Metro
820 N. Orleans, Ste. 300
Chicago, IL 60610
312-649-3600
312-649-3627
[email protected]
www.prontoconnections.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 4
# of Employees: 175
Industries Served:
Consumer Products; Fund Raising
Charity; Healthcare; Insurnace; Retail
Company Contacts:
Primary Contact: Michele Ringwood,
President
Business Development Contact: Mike
Centrella, Vice President
HR Contact: Ben Martorano,
Operations Management
Sales Contact: Michele Ringwood,
President
Call Center Information:
# of Seats: 150
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Customer Acquisition; Customer
Retention; Customer Service; Dealer
Products Location; Fundraising; Lead
Generation; Multi-lingual Support;
Up-sell/Cross-sell
50OUTSOURCERS BUYER’S GUIDE
P

71. PROTOCOL GLOBAL SOLUTIONS
ATA Chapter: Midwest
ATA PLATINUM MEMBER
2805 Fruitville Rd.
Sarasota, FL 34237
941-906-9000
941-906-9005
[email protected]
www.protocolglobalsolutions.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 3000
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Christine Haerich,
VP of Compliance, Training and
Quality
Business Development Contact: John
Hollingsworth, VP of Business
Development
Compliance Contact: Christine
Haerich, VP of Compliance, Training
and Quality
HR Contact: William Roman, VP of
Human Resources
Marketing Contact: Rachel Macha,
EVP of Sales and Marketing
Sales Contact: Rachel Macha, EVP
of Sales and Marketing
Call Center Information:
# of Agents: 2,000
# of Seats: 2200
International Locations: Manila;
Hamilton, Ontario; Montreal,
Quebec: Mauritius
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Travel
Reservations; Up-sell/Cross-sell
51 www.ataconnect.org
Q
QCSS INC.
ATA Chapter: Chicago Metro
275 W Dundee
Buffalo Grove, IL 60089
847-229-7046
847-229-7047
[email protected]
www.qcssinc.com
Company Type: Contact Center
# Years in Business: 19
# Years ATA Member: 2
# of Employees: 50-99
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Deana Skyles,
Director of Marketing
Business Development Contact:
Catherine Karabetsos, President
CEO
Compliance Contact: Tom
Karabetsos, CTO
HR Contact: Deana Skyles, Director
of HR
Marketing Contact: Deana Skyles,
Director of Marketing
Sales Contact: Karin Hall, CSO Co-
Founder
Call Center Information:
# of Seats: 50
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Answering Service; Appointment
Setting; B2B; B2C; Branding
Services; Customer Acquisition;
Customer Retention; Customer
Service; Database Marketing; Dealer
Products Location; Lead Generation;
Marketing Research/Survey; Up-
sell/Cross-sell

72. QUALITY CONTACT SOLUTIONS, INC.
ATA Chapter: Midwest
808 4th St
Aurora, NE 68818
402-210-2692
402-210-2692
angela.morris@
qualitycontactsolutions.com
www.qualitycontactsolutions.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 3
# of Employees: 16
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Angela Morris,
President
Business Development Contact:
Kelsey Olsen, Client Services
Specialist
Compliance Contact: Angela Morris,
President
HR Contact: Nathan Teahon, Director
of Operations
Marketing Contact: Melissa Hinrichs,
Director of Client Services
Sales Contact: Angela Morris,
President
Call Center Information:
# of Seats: 750
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; B2C; Branding Services;
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support; Up-sell/Cross-sell
RESULTS TECHNOLOGIES, INC.
ATA Chapter: South Central
499 E. Sheridan, #400
Dania, Fl 33004
954-290-1830
954-927-1824
[email protected]
www.theresultscompanies.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 10
# of Employees: 4100
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Mobile; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Shane Jackson, Sr.
Vice President
Business Development Contact:
Shane A Jackson, Sr. Vice President
Compliance Contact: Michael Schein,
SVP Compliance
Legal Contact: Julian Montoya, Legal
Counsel
HR Contact: Tracy Huggins, VP HR
Marketing Contact: Linette Caceido,
VP Marketing
Sales Contact: Shane A Jackson,
SVP
Call Center Information:
# of Agents: 4200
# of Seats: 5000
International Locations: Santo
Domingo, DR, Manila, Hermosillo,
Mexico
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; B2C; Branding Services;
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service; Help
Desk; Marketing Research/Survey;
Order Processing; Service Tech
Support; Travel Reservations; Up-
sell/Cross-sell
ROCOCO INVESTMENT INC.
ATA Chapter: CALA
Zona Franca San Isidro
Km 17 Autopista San Isidro
Santo Domingo 00199
DOMINICAN REPUBLIC
809-728-4500
www.rococomm.com
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Jaime Vargas, CEO
52OUTSOURCERS BUYER’S GUIDE
R

73. SITEL
ATA Chapter: Midwest
ATA PLATINUM MEMBER
5601 N. 103rd Street
Omaha, NE 68134
402-963-3010
402-963-2699
[email protected]
www.sitel.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 13
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Reid Houser, Vice
President, Compliance Officer
Business Development Contact:
Christy Frazier, Senior Marketing
Specialist
Call Center Information:
# of Agents: 48,000
# of Seats: 50,000
International Locations: Moncton;
Montreal; Saint John; St Catherines;
Barra Funda; Santiago; Bogota;
Monterrey; Panama City; Managua;
Brussels; Geel; Sofia; Copenhagen;
La Rochelle; Paris; Troyes; Dessau;
Dusseldorf; Krefeld; Wittenberg;
Berlin; Milan; Casablanca; Rabat;
Almelo; Eindhoven; Warsaw;
Lisbon; Barcelona; Madrid; Sevilla;
Zaragoza; Accington; Dundee;
Exeter; Kingston; Newcastle West
East; Stratford Upon Avon; Watford;
Tasmania; Bangalore; Chennai;
Delhi; Hyderabad; Mumbai;
Hamilton; Baguio; Manila; Tampines
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than 25%
Business Specialties:
Collections; Customer Acquisition;
Customer Retention; Customer
Service; Order Processing; Service
Tech Support; Travel Reservations;
Up-sell/Cross-sell
53 www.ataconnect.org
SSPH MARKETING
ATA Chapter: Florida
8302 S. Tamiami Trail
Sarasota, FL 34238
888-566-4774
941-966-6151
[email protected]
www.sphmarketing.com
Company Type: Contact Center
# Years in Business: 8
# Years ATA Member: 8
# of Employees: 75
Industries Served:
Consumer Products; Hardware; HR
Recruiters; Internet Tech; Telecom;
Utlitites
Company Contacts:
Primary Contact: Ted Ahrenholtz,
EVP Business Development
Business Development Contact: Ted
Ahrenholtz, EVP Business
Development
Compliance Contact: Jackie Mazarz,
General Manager
Legal Contact: Jackie Mazarz,
General Manager
HR Contact: Marie Gordon, HR
Marketing Contact: Marie Gordon,
HR
Sales Contact: Ted Ahrenholtz, EVP
Business Development
Call Center Information:
# of Agents: 50
# of Seats: 100
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Business Products/Services;
Customer Retention; Lead
Generation; Up-sell/Cross-sell

74. SPT CONTACT CENTER
ATA Chapter: Florida
1112 Weston Road, Suite 144
Weston, FL 33326
954-600-2428
[email protected]
www.sptcontactcenter.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 1
# of Employees: 500+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Peter Yanez, VP
Business Development North
America
Call Center Information:
# of Agents: 1000
# of Seats: 500+
International Locations: Buenos
Aires, Argentina
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2C; Customer Acquisition;
Customer Retention; Customer
Service; Database Marketing;
Fundraising; Help Desk; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Third
Party Verification; Up-sell/Cross-sell
STARTEK, INC
ATA Chapter: Mountain
44 Cook St, Suite 400
Denver, CO 80206
800-541-1130
[email protected]
www.StarTek.com
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 0
# of Employees: 8752
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Healthcare;
Insurnace; Mobile; Retail; Shipping;
Software; Telecom; TV Satellite
Company Contacts:
Primary Contact: Brian Kearney,
Senior Director of Product Marketing
Business Development Contact:
Shane Kelsay, Senior Director of
Sales Engineering and Operations
Compliance Contact: Michael
Stefanoudakis, General Counsel
Legal Contact: Michael
Stefanoudakis, General Counsel
HR Contact: Sue Morse, Senior Vice
President of Human Resources
Marketing Contact: Brian Kearney,
Senior Director of Product Marketing
Sales Contact: Chad Thorpe, Senior
Vice President of Sales
Call Center Information:
# of Agents: 3,729
# of Seats: 10,562
International Locations: Cornwall,
ON, CA; Kingston, ON, CA (2);
Sarnia, ON, CA; Thunder Bay, ON,
CA; Heredia, Costa Rica; Manila,
Philippines (2)
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; B2C; Customer Retention;
Customer Service; Help Desk; Order
Processing; Service Tech Support;
Up-sell/Cross-sell
54OUTSOURCERS BUYER’S GUIDE
S
STRAIGHT FORWARD OF WISCONSIN
ATA Chapter: Midwest
855 Community Drive
Sauk City, WI 53583
608-643-2363
608-643-4874
[email protected]
www.straightforward.cc
Company Type: Contact Center
Industries Served:
Govt Political; Insurnace; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Rod Schwegel,
President Owner
Business Development Contact: Lori
Recker, Vice President Owner
Compliance Contact: Andrew Garr,
Compliance Officer
Marketing Contact: Lori Recker, Vice
President Owner
Sales Contact: Rod Schwegel,
President Owner
Call Center Information:
# of Seats: 54
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; Customer Acquisition; Customer
Retention; Customer Service; Order
Processing; Up-sell/Cross-sell

75. 55 www.ataconnect.org
S
STREAM GLOBAL SERVICES
ATA Chapter: NY Metro
20 William Street, Suite 310
Wellesley, MA 02481
781-304-1800
781-304-1701
[email protected]
www.stream.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 5
# of Employees: 30,000
Industries Served:
Entertainment; Finance; Hardware;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite
Company Contacts:
Primary Contact: Rik Stjernquist,
Business Development Manager
Business Development Contact:
Kevin Sullivan, Vice President Sales
Operations
Compliance Contact: Alyssa Huber,
Associate General Counsel
Legal Contact: Alyssa Huber,
Associate General Counsel
HR Contact: Andrew J. Suchoff,
Senior Vice President, Global HR
Marketing Contact: Karen Falcone,
Vice President, Global Marketing
Sales Contact: Bob Dechant,
Executive Vice President, Global
Sales & Marketing
Call Center Information:
# of Agents: 25,314
# of Seats: 30,385
International Locations: Canada,
Costa Rica, Dominican Republic, El
Salvador, Nicaragua, Denmark,
Netherlands, France, Gemrany,
Egypt, Italy, Ireland, Sweden, Spain,
UK, Bulgaris, Polans, Tunisia, South
Africa, Philippines, India
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; B2C; Customer Acquisition;
Customer Retention; Customer
Service; Help Desk; Lead
Generation; Multi-lingual Support;
Order Processing; Service Tech
Support; Travel Reservations; Up-
sell/Cross-sell; Other
SUPPORTSEVEN
ATA Chapter: Southeastern
PO Box 8127
Chattanooga, TN 37414
423-648-5164
866-487-2952
[email protected]
www.supportseven.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 300
Industries Served:
Consumer Products; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Mobile; Retail;
Travel Leisure; TV Satellite; Utlitites;
Teen Crisis Line
Company Contacts:
Primary Contact: Thomas Rocca,
President
Business Development Contact: Katie
V. Sanders, Compliance Contact:
Katie V. Sanders
Marketing Contact: Katie V. Sanders
Sales Contact: Thomas M. Rocca
Call Center Information:
# of Agents: 300
# of Seats: 600
International Locations: Costa Rica
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; Answering Service;
B2B; B2C; Branding Services;
Business Products/Services;
Collections; Customer Acquisition;
Customer Retention; Customer
Service; Database Marketing; Dealer
Products Location; Fundraising; Help
Desk; Marketing Research/Survey;
Multi-lingual Support; Order
Processing; Service Tech Support;
Third Party Verification; Travel
Reservations; Up-sell/Cross-sell;
Other

76. SYNERGY SOLUTIONS, INC.
ATA Chapter: Arizona
ATA PLATINUM MEMBER
16435 N. Scottsdale Rd.,
Suite 130
Scottsdale, AZ 85254
602-296-1601
480-383-6301
[email protected]
www.synergysolutionsinc.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 10
# of Employees: 1400
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Govt Political;
Healthcare; Insurnace; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Lori Fentem,
President
Business Development Contact:
Shannon Hays, Business
Development Director
Compliance Contact: Lynne Jacoby,
VP of Healthcare Solutions
HR Contact: Lisa Gibbons, Human
Resources Director
Marketing Contact: Amy Newton,
Marketing Communications Specialist
Sales Contact: Lori Fentem,
President
Call Center Information:
# of Agents: 1000
# of Seats: 720
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Customer Acquisition; Customer
Retention; Customer Service;
Marketing Research/Survey; Multi-
lingual Support
56OUTSOURCERS BUYER’S GUIDE
T
TCIM SERVICES, INC.
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
1013 Centre Rd, Suite 400
Wilmington, DE 19805
302-633-3000
302-633-3039
[email protected]
www.tcim.com
Company Type: Contact Center
# Years in Business: 21
# Years ATA Member: 5
# of Employees: 3600+
Industries Served:
Credit Cards; Entertainment;
Finance; Telecom; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Eric Murray, VP
Sales Support
Business Development Contact: Eric
Murray, VP Sales Support
Compliance Contact: Eric Murray, VP
Sales Support
HR Contact: Marcy Payne, SVP
Human Capital
Marketing Contact: Marcy Payne,
SVP Human Capital
Sales Contact: Eric Murray, VP Sales
Support
Call Center Information:
# of Agents: 3600
# of Seats: 2200
International Locations: Makati City,
Manila, Philippines Malate, Manila,
Philippines
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Business Products/Services;
Customer Acquisition; Customer
Retention; Customer Service; Multi-
lingual Support; Order Processing;
Service Tech Support; Third Party
Verification; Up-sell/Cross-sell
TELEPERFORMANCE USA
ATA Chapter: Ohio Valley
1991 South 4650 West
Salt Lake City, UT 84104
801-257-5800
[email protected]
www.teleperformance.com
Company Type: Contact Center
# of Employees: 100,000+
Industries Served:
Credit Cards; Finance; Healthcare;
Insurnace; Mobile; Retail; Telecom;
Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Laura Ortlip, VP,
Business Development
Call Center Information:
% of Inbound Volume: 76% to 100%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Collections; Customer
Acquisition; Customer Retention;
Customer Service; Service Tech
Support; Up-sell/Cross-sell

77. 57 www.ataconnect.org
T
ATA Chapter: Mid-Atlantic
723 Dresher Road
Horsham, PA 19044
800-283-5379
215-347-5800
[email protected]
www.telerx.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 11
# of Employees: 2000
Industries Served:
Consumer Products; Fund Raising
Charity; Govt Political; Hardware;
Healthcare; Manufacturing; Retail;
Software; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Loralee Hare, VP
Sales & Marketing
Business Development Contact:
Loralee Hare, VP Sales & Marketing
Compliance Contact: Barry Peters,
VP Compliance
HR Contact: James Neely, VP Human
Resources
Marketing Contact: Teresa Matvey,
Marketing Manager
Sales Contact: Don McCormick , SVP
Sales & Marketing
Call Center Information:
International Locations: Canada,
Philippines, Latin America, Europe
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Dealer Products
Location; Help Desk; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Service
Tech Support; Up-sell/Cross-sell;
Other
TELERX
TELESERVICES DIRECT
ATA Chapter: Ohio Valley
5305 Lakeview Parkway S. Drive
Indianapolis, IN 46268
317-216-2240
317-290-2818
[email protected]
www.teleservicesdirect.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 6
# of Employees: 1000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Insurnace; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Patricia Totton,
Chief Executive Officer
Business Development Contact: Joe
Meehan, Vice President, Business
Development
Compliance Contact: Michael
McCaughan, Chief Information
Officer
HR Contact: Steve Lair, Chief
Administrative Officer
Call Center Information:
# of Agents: 900
# of Seats: 1000
International Locations: Philippines
and Jamaica
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Marketing Research/Survey; Up-
sell/Cross-sell
TELTRENDS SOLUTIONS
ATA Chapter: International
Ave. 27 de Febrero #299 Evaristo
Morales
Santo Domingo
Distrito Nacional 10147
DOMINICAN REPUBLIC
809-948-2300
809-948-2399
[email protected]
www.teltrends.com
Company Type: Contact Center
# Years in Business: 5
# Years ATA Member: 5
# of Employees: 150
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Ruby Crespo,
Operational Manager
Business Development Contact:
Franklin Ventura, General Manager
HR Contact: Evelyn Ventura
Call Center Information:
# of Seats: 93
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
Answering Service; Appointment
Setting; Business Products/Services

78. TELVISTA, INC.
ATA Chapter: South Central
1605 LBJ Freeway, Suite 200
Dallas, TX 75234
972-919-7800
972-919-8145
kymberlaine_banks@
telvista.com
www.telvista.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 7
# of Employees: 7500
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Hardware;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Ayn Owens,
Director, Business Operations
Call Center Information:
# of Agents: 7250
# of Seats: 6500
International Locations: Tijuana;
Mexicali; Mexico City
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; Customer Acquisition; Customer
Service; Help Desk; Multi-lingual
Support; Order Processing; Travel
Reservations; Up-sell/Cross-sell
58OUTSOURCERS BUYER’S GUIDE
T
THE CONNECTION
ATA Chapter: Midwest
11351 Rupp Drive
Burnsville, MN 55337
800-883-5777
952-948-5498
[email protected]
www.the-connection.com
Company Type: Contact Center
# Years in Business: 29
# Years ATA Member: 11
# of Employees: 1500
Industries Served:
Consumer Products; Finance; Fund
Raising Charity; Govt Political;
Healthcare; Insurnace; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Product Recall
Company Contacts:
Primary Contact: Erin Brooks, Sales
and Marketing Specialist
Business Development Contact:
Corey Kotlarz, Vice President of New
Business Development
Sales Contact: Tim Austrums, Vice
President of Sales and Marketing
Call Center Information:
# of Agents: 1400
# of Seats: 1140
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2C; Customer Acquisition;
Customer Retention; Customer
Service; Dealer Products Location;
Help Desk; Order Processing; Up-
sell/Cross-sell
THE HERITAGE COMPANY
ATA Chapter: South Central
2402 Wildwood Avenue, Suite 500
North Little Rock, AR 72120
501-835-5000, x. 4910
800-648-0814
[email protected]
www.theheritagecompany.com
Company Type: Contact Center
# Years in Business: 51
# Years ATA Member: 6
# of Employees: 1000
Industries Served:
Fund Raising Charity; Govt Political
Company Contacts:
Primary Contact: Stephen Dawson,
Director of Communication &
Strategic Planning
Business Development Contact: Ken
Petterson, Account Executive
Compliance Contact: Stephen
Dawson, Director of Communication
& Strategic Planning
HR Contact: Randy West, Vice
President of Human Resources
Marketing Contact: Marilyn Michie,
Vice President of Marketing & Client
Services
Call Center Information:
# of Seats: 1000
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
B2B; B2C; Fundraising

79. 59 www.ataconnect.org
T
ATA Chapter: Midwest
8429 Blondo Street
Omaha, NE 68134
402-397-6945
402-255-6039
[email protected]
www.timberlinesolutions.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 15
# of Employees: 100
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Russ Leavitt,
President
Business Development Contact:
Mitch Kampbell, Vice President
Compliance Contact: Nate Frye, Vice
President
Legal Contact: Sara Komen,
Corporate Counsel
HR Contact: Nate Frye, Vice
President
Marketing Contact: Tim Smith, Vice
President
Sales Contact: Tim Smith, Vice
President
Call Center Information:
# of Seats: 200
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 51% to 75%
Business Specialties:
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Employee Recruitment;
Help Desk; Lead Generation;
Marketing Research/Survey; Multi-
lingual Support; Service Tech
Support; Third Party Verification;
Travel Reservations; Up-sell/Cross-
sell; Other
TIMBERLINE TOTAL SOLUTIONS, LLC
TLK GROUP (TALK GROUP)
ATA Chapter: Mid-Atlantic
7508 Wisconsin Avenue, 2nd Floor
Bethesda, MD 20814
301-654-3330
301-654-1545
[email protected]
www.tlkgroup.net
Company Type: Contact Center
# Years in Business: 7
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Entertainment; Fund Raising Charity;
Govt Political; TV Satellite
Company Contacts:
Primary Contact: Jim Tippett,
President
Business Development Contact:
Vanessa Link, Client Services
Manager
Compliance Contact: Tom Del
Vecchio, Managing Partner
Legal Contact: Keith Rosenberg,
Attorney
HR Contact: Matt Connolly, Principle
Marketing Contact: Vanessa Link,
Client Services Manager
Sales Contact: Jim Tippett, President
Call Center Information:
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 51% to 75%
Business Specialties:
1-800 Toll-free; Appointment Setting;
B2B; Business Products/Services;
Fundraising; Lead Generation;
Marketing Research/Survey; Order
Processing; Up-sell/Cross-sell
TMS HEALTH, LLC
ATA Chapter: Florida
4950 Communication Avenue,
Ste 300
Boca Raton, FL 33431
561-226-5000
www.tmshealth.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 3
# of Employees: 725
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Gut Amato,
President CEO
Business Development Contact:
Cindy Goldberg, Director, Marketing
Compliance Contact: Carol Herold,
Compliance Privacy Officer
HR Contact: Carolyn Sutton, Director,
Human Resources
Call Center Information:
# of Agents: 500
% of Inbound Volume: 25% to 50%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Other

80. TRANSCOM NORTH AMERICA & ASIA
ATA Chapter: International
80 King St., 3rd Floor
St. Catharines, ON L2R 7G1
CANADA
905-323-3939
905-641-1456
[email protected]
www.transcom.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 5+
# of Employees: 10,000+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Melissa Bradley,
Compliance Officer
Business Development Contact: Luci
Cudmore, BDM - Sales and
Marketing
Compliance Contact: Melissa Sue
Bradley, Compliance Officer
HR Contact: Anne Ricci, HRM -
Corporate
Marketing Contact: Daniel Willis,
BDM - Marketing
Sales Contact: Melissa Nievas, Sales
- Marketing
Call Center Information:
# of Agents: 10,000+
# of Seats: 10,000+
International Locations: Please see
http: www.transcom.com Contacts
Contacts for full list.
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
1-800 Toll-free; Answering Service;
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Customer
Retention; Customer Service; Help
Desk; Marketing Research/Survey;
Order Processing; Service Tech
Support; Up-sell/Cross-sell
60OUTSOURCERS BUYER’S GUIDE
U
UNICOR
ATA Chapter: Potomac
400 First Street, NW
Washington, DC 20534
202-305-1237
202-305-3557
[email protected]
www.unicor.gov
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 3000
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Vaughn Gardineer,
Program Manager
Call Center Information:
# of Agents: 2000
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2B; Business Products/Services;
Database Marketing; Help Desk;
Marketing Research/Survey; Travel
Reservations; Other
UNITED NEARSHORE OPERATIONS (UNO)
ATA Chapter: International
ATA PLATINUM MEMBER
Carretera Luperon
Parque Industrial DClase
Santiago
Dominican Republic
DOMINICAN REPUBLIC
866-898-4201
829-947-8866
[email protected]
www.uno.com.do
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 6
# of Employees: 712
Industries Served:
Consumer Products; Credit Cards;
Finance; Insurnace; Mobile; Telecom;
TV Satellite; Rebate
Company Contacts:
Primary Contact: Vittorio Dall’Omo,
CFO
Business Development Contact:
Stuart Cranston, CEO
Compliance Contact: Vittorio
Dall’Omo, CFO
Legal Contact: Vittorio Dall’Omo,
CFO
HR Contact: Vittorio Dall’Omo, CFO
Marketing Contact: Stuart Cranston,
CEO
Sales Contact: Stuart Cranston, CEO
Call Center Information:
# of Agents: 527
# of Seats: 577
International Locations: Please refer
to UNO address above in the
Dominican Republic
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2C; Business Products/Services;
Collections; Customer Acquisition;
Customer Retention; Customer
Service; Help Desk; Service Tech
Support; Up-sell/Cross-sell

81. 61 www.ataconnect.org
V
ATA Chapter: West Coast
250 E. Arapaho Rd. , Ste. 100
Richardson, TX 75081
214-576-1000
[email protected]
www.vertexgroup.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 1
# of Employees: 8000
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Hardware;
Insurnace; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Drew Overbeck,
Marketing Manager
Legal Contact: Anne Sheffield,
Company Secretary & General Legal
Counsel
HR Contact: Colm Coffey, Chief HR
Officer
Marketing Contact: Mark
Middlekamp, Head of Marketing
North America
Sales Contact: Paul Abel, Global
Head of Business Development and
Strategy
Call Center Information:
# of Agents: 7,000
# of Seats: 6500
International Locations: Canada
India UK
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
Customer Acquisition; Customer
Retention; Customer Service; Help
Desk; Order Processing; Service
Tech Support; Travel Reservations;
Up-sell/Cross-sell
VERTEX BUSINESS SERVICES
VILLAGE MARKETING CONCEPTS
ATA Chapter: Mid-Atlantic
700 Eastgate Dr, Suite 700
Mt Laurel, NJ 08054
856-252-1500
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Michael Frierman,
EVP Director of Marketing &
Technology
VIPDESK
ATA Chapter: Potomac
324 N. Fairfax Street
Alexandria, VA 22314
703-837-3500
703-299-9769
[email protected]
www.vipdesk.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 1
# of Employees: 600
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Insurnace; Retail; Travel
Leisure
Company Contacts:
Primary Contact: Tim Gordon, SVP,
Service Delivery
Business Development Contact:
James Koller, Sr. Business Analyst
HR Contact: Vanina Colombo, HR
Director
Marketing Contact: Linda Dickerhoof,
PR Director
Call Center Information:
# of Seats: Virtual Center
% of Inbound Volume: 76% to 100%
% of Outbound Volume: Less than
25%
Business Specialties:
B2C; Branding Services; Customer
Retention; Customer Service; Multi-
lingual Support; Travel Reservations;
Up-sell/Cross-sell; Other

82. VIRIDO LLC
ATA Chapter: Arizona
6626 East Oberlin
Scottsdale, AZ 85266
480-419-9063
480-907-2452
[email protected]
www.virido.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 12
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Gary Finney, Owner
- Founder
Call Center Information:
# of Seats: 12,000
International Locations: India
% of Outbound Volume: 25% to 50%
Business Specialties:
Appointment Setting; B2B; B2C;
Branding Services; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service; Lead
Generation; Multi-lingual Support;
Third Party Verification; Up-
sell/Cross-sell
VOICELOGIC
ATA Chapter: International
662 King Street West, Suite 205
Toronto, ON M5V 1M7
CANADA
800-973-1870
416-504-8254
[email protected]
www.voicelogic.com
Company Type: Contact Center
# Years in Business: 19
# Years ATA Member: 1
# of Employees: 125
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Hardware; Healthcare; Insurnace;
Internet Tech; Manufacturing; Retail;
Software; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Cesar Correia,
President
Business Development Contact:
Laura Leduc, Business Development
Manager
Compliance Contact: Cesar Correia,
President
Legal Contact: Cesar Correia,
President
HR Contact: Cesar Correia, President
Marketing Contact: Laura Leduc,
Business Development Manager
Sales Contact: Laura Leduc,
Business Development Manager
Call Center Information:
# of Seats: 150
International Locations: Toronto,
Canada
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Appointment Setting; B2B; B2C;
Branding Services; Customer
Retention; Customer Service;
Database Marketing; Dealer Products
Location; Fundraising; Lead
Generation; Marketing
Research/Survey; Multi-lingual
Support; Order Processing; Up-
sell/Cross-sell
WEST CORPORATION
ATA Chapter: Midwest
ATA PLATINUM MEMBER
11808 Miracle Hills Drive
Omaha, NE 68154
800-841-9000
402-963-1602
[email protected]
www.west.com
Company Type: Contact Center
# Years in Business: 24
# of Employees: 41,000
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Mark Frei, SVP,
Sales
Compliance Contact: Janette Nelson,
Sr. Councel
Marketing Contact: Mack McKenzie,
VP Marketing
Call Center Information:
International Locations: Philippines
Business Specialties:
1-800 Toll-free; B2B; B2C; Business
Products/Services; Collections;
Customer Acquisition; Customer
Retention; Customer Service; Help
Desk; Lead Generation; Multi-lingual
Support; Order Processing; Service
Tech Support; Travel Reservations;
Up-sell/Cross-sell
62OUTSOURCERS BUYER’S GUIDE
W

84. WHITE POINT LEADS GROUP, LLC
ATA Chapter: Florida
362 Gulf Breeze Pkwy.,
Suite 350
Gulf Breeze, FL 32561
850-934-5577
[email protected]
www.whitepointleads.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 10
Industries Served:
Healthcare; Insurnace; Other
Company Contacts:
Primary Contact: J. Glenn Goodroe,
President
Call Center Information:
% of Inbound Volume: 51% to 75%
% of Outbound Volume: 25% to 50%
Business Specialties:
B2B; B2C; Business
Products/Services; Customer
Acquisition; Customer Retention;
Customer Service; Database
Marketing; Lead Generation; Order
Processing; Up-sell/Cross-sell
WINNING STRATEGIES MARKETING
ATA Chapter: South Central
1111 E Tyler St
Canton, TX 75103
903-567-2400
903-567-6402
[email protected]
www.winning-strategies.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 5
# of Employees: 170
Industries Served:
In-house Contact Center
Company Contacts:
Primary Contact: Andy Reese,
Operations Director
Business Development Contact: Andy
Reese, Operations Director
Compliance Contact: Andy Reese,
Operations Director
Legal Contact: Olaf Turek, Corporate
Counsel
HR Contact: Donna Gaddis, HR
Manager
Marketing Contact: Stan Stanberry,
Vice President
Call Center Information:
# of Seats: 144
% of Inbound Volume: Less than 25%
% of Outbound Volume: 76% to 100%
Business Specialties:
Other
WW-OUTSOURCING INTERNATIONAL SERVICES, INC.
ATA Chapter: Florida
2810 E Robinson Street
Orlando, Fl 32803
800-785-4766
407-894-4448
[email protected]
www.ww-oisi.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 3
# of Employees: 40
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites;
Medical;
Company Contacts:
Primary Contact: Doris Primicerio,
President
Business Development Contact:
Doris Primicerio
64OUTSOURCERS BUYER’S GUIDE
W

85. 65 www.ataconnect.org
A
1 2 1 DIRECT RESPONSE
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
9350 Ashton Road, Suite 202
Philadelphia, PA 19114
215-333-5900
215-333-1583
[email protected]
www.121directresponse.com
Company Type: Contact Center
# Years in Business: 22
# Years ATA Member: 11
# of Employees: 600
Industries Served:
TV Satellite; Utlitites; Consumer
Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political
Company Contacts:
Primary Contact: Stuart Discount,
President CEO
Business Development Contact: Gary
Discount, Business Development
Director
Compliance Contact: Jenn Lyons,
Compliance Director
Legal Contact: Mitch Roth
HR Contact: Melodi Moskowitz, HR
Director
Sales Contact: Sally Cordova,
Business Development Director
1-800-DENTIST
ATA Chapter: West Coast
6060 Center Drive
7th Floor
Los Angeles, CA 91321
310-215-6400
[email protected]
www.1800dentist.com
Company Type: Contact Center
# Years in Business: 26
# Years ATA Member: 11
# of Employees: 250
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Steve Sorensen, VP
Operations
360CRM
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
204 Carter Drive
West Chester, Pa 19382
888-360-CRM1
610-429-5137
[email protected]
www.360crm.net
Company Type: Industry Supplier
# Years in Business: 7
# Years ATA Member: 7
# of Employees: 55
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; Insurance;
Internet Tech; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites; Banking
Company Contacts:
Primary Contact: Rob Marshall
COO
Business Development: Rob Marshall
Compliance Contact: Dave Sutcliffe,
CFO
Marketing Contact: Ian Santry, Sr
Manager
Sales Contact: Mark Boehmer, Sr VP
3CLOGIC
ATA Chapter: Potomac
9700 Great Seneca Hwy.
Rockville, MD 20850
877-462-6021
240-453-6208
[email protected]
www.3clogic.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 30
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Raj Sharma,
President
Business Development Contact:
Mohita Chawla, Director of Business
Development
Compliance Contact: Ramana Reddy,
Director of Product Development

86. 66ATA MEMBERSHIP DIRECTORY
A
A MARKETING RESOURCE
ATA Chapter: Midwest
1185 North Concord Street,
Suite 300
South Saint Paul, MN 55075
651-256-6170
651-451-7410
www.amr-advantage.com
Company Type: Contact Center
# Years in Business: 10
# of Employees: 200+
Industries Served:
Internet Tech; TV Satellite; Utlitites;
Newspapers
Company Contacts:
Primary Contact: Barb Jones,
General Manager
HR Contact: Stefanie Sutton, Human
Resources
Sales Contact: Barry O’Rourke,
Director of Sales
ACCENT MARKETING SERVICES, LLC
ATA Chapter: Ohio Valley
400 Missouri Ave., Suite 100
Jeffersonville, IN 47130
812-206-6200
812-206-6201
[email protected]
www.accentonline.com
Company Type: Integrated
Marketing Services
# Years in Business: 17
# of Employees: 2500
Industries Served: Consumer
Products; Finance; Govt Political;
Healthcare; Insurance;
Manufacturing; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Kevin Foley,
President and CEO
Business Development Contact: Curt
Bimschleger, EVP, Business
Development
Compliance Contact: Ashley Petty,
Corporate Compliance Manager
Legal Contact: Chris Dauk, Cheif
Financial Officer
HR Contact: Laura Carpenter, Cheif
People Officer
Marketing Contact: Kelly Hilton,
Director, Marketing and Corporate
Communications
Sales Contact: Connie Meehan,
Business Development Specialist
ADAMS HUSSEY & ASSOCIATES
ATA Chapter: Mid-Atlantic
1600 Wilson Blvd., Suite 300
Arlington, VA 22209
[phone]
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Matthew Guerin,
Senior Account Executive
ADITYA BIRLA MINACS
ATA Chapter: Midwest
ATA PLATINUM MEMBER
34115 W. Twelve Mile Rd.
Farmington Hills, MI 48331
248-553-8355
248-488-3696
[email protected]
www.adityabirlaminacs.com
Company Type: Contact Center
# Years in Business: 28
# Years ATA Member: 12
# of Employees: 13,000
Industries Served:
Automotive; Consumer Products;
Finance; Manufacturing; Retail;
Telecom
Company Contacts:
Primary Contact: Michael Iseyemi,
Global Chief Security Officer
ADMINISTAFF, INC.
ATA Chapter: South Central
19001 Crescent Springs Drive
Kingwood, TX 77339
281-312-3655
800-878-6813
[email protected]
www.administaff.com
Company Type: Professional
Employer Association (PEO)
# Years in Business: 24
# Years ATA Member: 12
# of Employees: 1000
Company Contacts:
Primary Contact: Linda Jones,
Director, Contact Center

87. 67 www.ataconnect.org
ADT SECURITY SYSTEMS INC
ATA Chapter: Florida
10550 Deerwood Park Blvd N,
Ste 200
Jacksonville, FL 32256
904-646-5226
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Sherrill Klimchak,
Operations Manager
A
ADVANCED CALL CENTER TECHNOLOGIES LLC
ATA Chapter: Mid-Atlantic
1235 Westlakes Drive, Suite 160
Berwyn, PA 19312
610-695-0500
610-640-4981
[email protected]
www.acttoday.com
Company Type: Contact Center
# Years in Business: 7
# Years ATA Member: 3
# of Employees: 2500
Company Contacts:
Primary Contact: Hunter Croft, VP
Sales
Business Development Contact:
Russel Hughes, VP Sales
ADVANCED CONTACT SOLUTIONS INC.
ATA Chapter: International
9th Floor Citibank Centre 8741 Paseo
de Roxas Salcedo Village
Makati City, Metro Manila, 01227
PHILIPPINES
[phone]
[phone]
[email protected]
www.acspacific.com
Company Type: Contact Center
# Years in Business: 11
# of Employees: 3000
Industries Served:
Credit Cards; Finance; Healthcare;
Internet Tech; Telecom; TV Satellite
Company Contacts:
Primary Contact: Roland Gaerlan,
Vice President - Business
Development
Business Development Contact:
Roland Gaerlan, Vice President -
Business Development
Compliance Contact: Gigs P
Patanao, VP - Human Resources
Legal Contact: Perry Maldia, Legal
Counsel
HR Contact: Gigs Patanao, VP -
Human Resources
Marketing Contact: Roland U.
Gaerlan, VP - Business Development
Sales Contact: Roland U. Gaerlan,
VP - Business Development
ADVANTAGE, INC.
ATA Chapter: Potomac
2300 Clarendon Blvd., Suite 1004
Arlington, VA 22201
703-524-1565
703-524-1716
[email protected]
www.advainc.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 2
# of Employees: 200
Industries Served:
Govt Political
Company Contacts:
Primary Contact: James Query,
Director of Operations

88. 68ATA MEMBERSHIP DIRECTORY
A
AEGIS COMMUNICATIONS GROUP, INC.
ATA Chapter: South Central
8201 Ridgepoint Drive
Irving, TX 75063
800-332-0266
972-868-0267
[email protected]
www.aegisglobal.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 10
# of Employees: 39,000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Hough Marshall,
Director of Legal and Corporate Risk
Management
Business Development Contact: Ken
Epstein, SVP of Sales
Compliance Contact: Latrisha Norris,
V.P. of Insurance Services
Legal Contact: Peter G. Phan, V.P. of
Legal
HR Contact: Mary Mullen, V.P. of
Corporate HR
Marketing Contact: Peter Hargitay,
V.P. of Marketing
Sales Contact: Bill Shirk, SVP of
Sales North America, Costa Rica,
The Philiippines”
AEGON DIRECT MARKETING SERVICES
ATA Chapter: South Central
ATA PLATINUM MEMBER
2700 W. Plano Parkway
Plano, TX 75075
972-881-6000
972-881-6122
[email protected]
www.aegondms.com
Company Type: Telservices User
# Years in Business: 30+
# Years ATA Member: 10+
# of Employees: 2435
Industries Served:
Insurance
Company Contacts:
Primary Contact: Alan Boatman,
Director of Teleservices Support
Legal Contact: Michael Eubanks,
SVP & General Counsel
AFFINA
ATA Chapter: Chicago Metro
2001 Ruppman Plaza
Peoria, IL 61614
877-423-3462
Company Type:
Contact Center
Company Contacts:
Primary Contact: Holly Beatty, VP
Business Development
AFFINION GROUP
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
6 High Ridge Road
Stamford, CT 06905
203-956-1000
[email protected]
www.affinion.com
Company Type: Telservices User
# Years in Business: 35
# Years ATA Member: 10
# of Employees: 3000
Industries Served:
Consumer Products; Credit Cards;
Insurance; Travel Leisure
Company Contacts:
Primary Contact: Kerry Gay, Vice
President, Marketing Services
AGR GROUP INC.
ATA Chapter: West Coast
13902 Harbor Blvd, Suite 2C
Garden Grove, CA 92843
714-245-7151
Company Type:
Contact Center
Company Contacts:
Primary Contact: Matt Judkin, CEO

89. 69 www.ataconnect.org
A
ALERT COMMUNICATIONS
ATA Chapter: West Coast
2437 Grand Avenue
Ventura, CA 93003
805-650-4949
805-642-6327
[email protected]
www.alertcommunications.com
Company Type: Contact Center
# Years in Business: 45
# Years ATA Member: 1
# of Employees: 55
Industries Served:
Automotive; Consumer Products;
Finance; Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Software; Telecom
Company Contacts:
Business Development Contact:
Frances Starr, Director of Sales &
Marketing
Marketing Contact: Frances Starr,
Director of Sales & Marketing
Sales Contact: Steve Knipping,
National Account Executive
ALL AMERICAN DISH
ATA Chapter: Midwest
7999 Knue Road, Suite 200
Indianapolis, IN 46250
317-845-4400
317-842-3961
[email protected]
www.allamericandish.com
Company Type: Contact Center
# Years in Business: 27
# Years ATA Member: 6
# of Employees: 134
Industries Served:
Consumer Products; Entertainment;
Retail; Telecom; TV Satellite
Company Contacts:
Primary Contact: Michael Mountford,
CEO
Business Development Contact: Jon
Pardieck, President CFO
Compliance Contact: Adam Young,
Operations Manager
HR Contact: Tiffany Hooker, Human
Resources Manager
Marketing Contact: Machelle Young,
Marketing Communications
Coordinator
Sales Contact: Tim Ford, Call Center
Manager
ALLANT GROUP
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
2056 Westings Aenue, Suite 500
Naperville, IL 60563
630-778-2736
630-355-8374
[email protected]
www.allantgroup.com
Company Type: Marketing Service
Provider
# Years in Business: 26
# Years ATA Member: 20
# of Employees: 210
Industries Served:
Automotive; Credit Cards; Finance;
Insurance; Manufacturing; Retail;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Jim Maratea, Vice
President
Business Development Contact: Jim
Maratea, Vice President
HR Contact: Rich Lehr, Director
Marketing Contact: Dave Irwin,
Executive Vice President
Sales Contact: Jim Maratea, Vice
President
ALLIANCE
ATA Chapter: South Central
1050 W. Pipeline Road, Suite 103
Hurst, TX 76053
817-284-7691
817-284-2753
[email protected]
www.alliancedms.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 7
# of Employees: 20
Industries Served:
Automotive; Finance; Govt Political;
Healthcare; Insurnace; Internet Tech;
Manufacturing; Retail; Software;
Utlitites; Other
Company Contacts:
Primary Contact: Don Williams,
President

90. 70ATA MEMBERSHIP DIRECTORY
A
ALLSEC TECHNOLOGIES LTD.
ATA Chapter: Southeastern
5 Independence way, Suite 300
Princeton, NJ 08540
678-560-7841
678-868-1560
[email protected]
www.Allsectech.com
Company Type: Telservices User
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 8000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Telecom; Travel Leisure;
Utlitites
Company Contacts:
Primary Contact: Rafael Martinez,
SVP Business Development
ALLSTATE INSURANCE COMPANY
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
2775 Sanders Road; Ste. D3N
Northbrook, IL 60062
847-402-5695
[email protected]
Company Type: Insurance
# Years ATA Member: 2
Industries Served:
Insurance
Company Contacts:
Primary Contact: Dave Henreckson,
Marketing Compliance Manager
ALLUS, GLOBAL BPO CENTER
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
1375 Windswept Drive
Greenwood, IN 46143
317-887-1015
317-887-3024
[email protected]
www.allus.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 3
# of Employees: 14,000
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Mobile; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Kendrick Hubele,
VP of US Sales
ALORICA INC.
ATA Chapter: West Coast
14726 Ramona Ave, 3rd Floor
Chino, CA 91710
909-606-3600
Company Type:
Contact Center
Company Contacts:
Primary Contact: Scott Henrichsen,
Senior VP
ALPINE ACCESS, INC
ATA Chapter: Mountain
1120 Lincoln Street, Suite 1400
Denver, CO 80203
303-279-0585
303-279-0584
[email protected]
www.alpineaccess.com
Company Type: Contact Center
# Years in Business: 12
# of Employees: 3000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: David Russell,
Executive Director
Business Development Contact:
David Russell, Executive Director
Marketing Contact: David Russell,
Executive Director

91. 71 www.ataconnect.org
ALSAC/ST. JUDE CHILDREN’S RESEARCH HOSPITAL
ATA Chapter: Ohio Valley
PO Box 1313
New Albany, IN 47151
901-213-5705
Company Type:
Telservices User
Company Contacts:
Primary Contact: Kathryn Burress,
Business Continuity Planner/Advisor
A
ALTA COLLEGES, INC
ATA Chapter: Mountain
2000 S. Colorado Blvd #2-800
Denver, CO 80222
303-464-2491
303-691-5701
[email protected]
www.westwood.edu
Company Type: Educational
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 3200
Industries Served:
Consumer Service
ALTITUDE SOFTWARE
ATA Chapter: Chicago Metro
90 Allstate Parkway, Suite 601
Markham, ON L3R 6H3
CANADA
[email protected]
www.altitude.com
Company Type: Industry Supplier
# Years in Business: 15
# Years ATA Member: 10
# of Employees: 200
Industries Served:
Software
Company Contacts:
Primary Contact: Mark Lepko,
President, North America
Business Development Contact: Mark
Lepko, President, North America
Compliance Contact: Mark Lepko,
President, North America
Legal Contact: Mark Lepko,
President, North America
HR Contact: Mark Lepko, President,
North America
Marketing Contact: Nuno Periquito,
Marketing Manager, President, North
America
AMERICALL GROUP, INC.
ATA Chapter: Chicago Metro
1230 East Diehl Road, Suite 300
Napverville, IL 60563
630-955-9100
630-955-9955
[email protected]
www.americallgroup.com
Company Type: Contact Center
# Years in Business: 26
# Years ATA Member: 26
# of Employees: 1000
Industries Served:
Insurance
Company Contacts:
Primary Contact: George Kestler,
President & CEO
Business Development Contact:
George A. Kestler, President & CEO
Compliance Contact: George A.
Kestler, President & CEO
Legal Contact: Kathryn Korn, Legal
Counsel
HR Contact: Lynette Lingard, VP
Human Resources
Marketing Contact: George A. Kestler,
President & CEO
Sales Contact: George A. Kestler,
President & CEO
AMERICAN CANCER SOCIETY
ATA Chapter: Ohio Valley
1755 Abbey Road
East Lansing, MI 48823
813-253-0541
Company Type:
Telservices User
Company Contacts:
Primary Contact: Richard Drabek,
Call Center Manager

92. 72ATA MEMBERSHIP DIRECTORY
A
AMERICAN CUSTOMER CARE, INC.
ATA Chapter: NY Metro
225 North Main Street
Bristol, CT 06010
800-267-0686
Company Type:
Contact Center
Company Contacts:
Primary Contact: Chris Molloy,
Director of Finance
AMERICAN EXPRESS
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
200 Vesey Street
New York, NY 10285
212-640-0986
212-640-0313
www.americanexpress.com
Company Type:
Telservices User
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Insurance; Retail;
Travel Leisure
AMERICAN EXTERIORS
ATA Chapter: Mountain
1169 W Littleton Blvd
Littleton, CO 80120
303-794-6369
[email protected]
www.amext.com
Company Type: Telservices User
# Years in Business: 26
# Years ATA Member: 1
# of Employees: 240
Company Contacts:
Primary Contact: Greg Garcia, VP
Marketing
AMERICAN HOME SHIELD
ATA Chapter: Southeastern
889 Ridge Lake Blvd
Memphis, TN 38120
901-597-8111
Company Type:
Contact Center
Company Contacts:
Primary Contact: Tammy Haft,
Paralegal
AMERICAN HONDA FINANCE CORPORATION
ATA Chapter: West Coast
ATA PLATINUM MEMBER
20800 Madrona Ave
Torrance, CA 90503
310-972-2807
310-781-8991
[email protected]
Company Type: Financial Services
# Years in Business: 30
# Years ATA Member: 1
# of Employees: 1350
Industries Served:
Automotive
Company Contacts:
Primary Contact: Blair Williams,
Senior Analyst-Regulations
AMERICAN RESIDENTIAL SERVICES
ATA Chapter: South Central
110 Lantana Hollow
Borne, TX 78006
210-316-9995
Company Type:
Contact Center
Company Contacts:
Primary Contact: Stacy Kelly, Director
of Outbound

93. 73 www.ataconnect.org
AMERICAN RESORT DEVELOPMENT ASSOCIATION
ATA Chapter: Potomac
1201 15th Street, N.W., Suite 400
Washington, DC 20005
407-245-7601
www.arda.org
Company Type:
Other
Company Contacts:
Primary Contact: Sandra Yartin
DePoy, Vice President, Government
Affairs
A
AMERICAN WATER RESOURCES
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
1025 Laurel Oak Road
Voorhees, NJ 08043
856-359-2712
856-359-2760
[email protected]
www.amwaterresources.com
Company Type: Telservices User
# Years in Business: 10
# Years ATA Member: 5
# of Employees: 100
Industries Served:
Insurance; Utlitites
Company Contacts:
Primary Contact: Jeremy Kierman,
Marketing Manager
Marketing Contact: Barbara Boyarsky,
Vice President
AMERICATEL CALL CENTER, S.A. DE C.V.
ATA Chapter: CALA
Calle Nueva 1, No. 3820
Col. Escalon
San Salvador
EL SALVADOR
503-226-0158
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Elisa Sanchez,
General Manager
AMERIMARK DIRECT, L.L.C.
ATA Chapter: Ohio Valley
6864 Engle Road
Middleburg Hts., OH 44130
440-325-2000
Company Type:
Contact Center
Company Contacts:
Primary Contact: Wendy
Moneypenny, Director of Customer
Services
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
4535 Strausser St NW
N Canton, OH 44720
330-497-4888
[email protected]
www.ameridial.net
Company Type: Contact Center
# Years in Business: 22
# of Employees: 800
Industries Served:
Consumer Products; Entertainment;
Fund Raising Charity; Govt Political;
Healthcare; Insurance; Travel Leisure;
TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jim Beuoy, Dir, QA
& Corp Compliance
AMERIDIAL
AMSHER OUTSOURCING INC.
ATA Chapter: Southeastern
600 Beacon Pkwy West , Suite 300
Birmingham, AL 35209
Company Type:
Contact Center
Company Contacts:
Primary Contact: Chris Hackney,
Chief Production Officer

94. 74ATA MEMBERSHIP DIRECTORY
A
ANSAFONE CONTACT CENTERS
ATA Chapter: West Coast
145 East Columbine Ave
Santa Ana, CA 92707
[email protected]
www.ansafone.com
Company Type: Contact Center
# Years in Business: 40
# Years ATA Member: 5
# of Employees: 600
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Internet Tech;
Retail; Travel Leisure
Company Contacts:
Primary Contact: Randy Harmat,
CEO
Business Development Contact: Bret
Butterfield, VP Business
Development & Marketing
Compliance Contact: Jennifer
Oliverous, SR VP of Operations
Marketing Contact: Bret Butterfield,
VP Business Development &
Marketing
ANSWERNET
ATA Chapter: Mid-Atlantic
2325 Maryland Road, Suite 210
Willow Grove, PA 19090
800-411-5777
215-659-6486
[email protected]
www.answernet.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 1800
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Gary Pudles,
President and CEO
Business Development Contact:
David Kravitz, Senior Sales Manager
Compliance Contact: Patrick Wills,
Director of Technical Services
Legal Contact: Betty Babjak,
Corporate Attorney & Manager of
Legal Affairs
HR Contact: Albert Curcio, Human
Resources Manager
Marketing Contact: Chris Pfister,
Director of Marketing
Sales Contact: David Grubb, Director
of Marketing
APAC CUSTOMER SERVICE, INC
ATA Chapter: Florida
10 SE Central Pkwy, Suite 240
Stuart, FL 34994
847-374-3218
772-220-0351
[email protected]
www.apaccustomerservices.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 1
# of Employees: 14,000
Industries Served:
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Mobile; Shipping;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Arthur DiBari, SVP
of Operations
Business Development Contact: Scott
Wilson, VP of Support Services
Compliance Contact: Mark
McDermott, CIO
Legal Contact: Robert Nachwalter,
General Counsel
HR Contact: Michael Hoehne, VP of
Human Resources
Marketing Contact: Jon Mahrt, VP of
Marketing
Sales Contact: Chris Crowley, SVP of
Sales
APX ALARM SECURITY SOLUTIONS, INC
ATA Chapter: Mountain
ATA PLATINUM MEMBER
4931 N. 300 W.
Provo, UT 84604
801-705-8043
[email protected]
www.apxalarm.com
Company Type: Home Security
Telesales
# Years in Business: 11
# Years ATA Member: 1
Industries Served:
Home Security
Company Contacts:
Primary Contact: Kevin O’Barr,
Director of Lead Generation
Business Development Contact:
Jesse Leishman, Business
Development Manager

95. 75 www.ataconnect.org
A
ARIA
ATA Chapter: Midwest
717 West St. Germain Street
St. Cloud, MN 56301
320-259-5206
320-258-2754
[email protected]
www.ariacallsandcards.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 11
# of Employees: 250
Industries Served:
Fund Raising Charity; B2B
Company Contacts:
Primary Contact: Chuck Lucas, CEO
& President
Business Development Contact:
Catherine I. Winge, Executive Vice
President & Principal
Compliance Contact: Camille A.
Zumwalde, Vice President -
Compliance
HR Contact: Lisa J. Schroeder,
Director - Human Resources
ARISE VIRTUAL SOLUTIONS INC
ATA Chapter: Florida
3450 Lakeside Drive, Suite 620
Miramar, FL 34747
954-392-2630
Company Type:
Other
Company Contacts:
Primary Contact: Gayle Gosselyn,
Benefits Administrator
ARIZONA INDUSTRIES FOR THE BLIND
ATA Chapter: Arizona
515 N. 51st Ave., Ste. 130
Phoenix, AZ 85043
602-771-9104
602-353-5701
[email protected]
www.azdes.gov/aib
Company Type: Contact Center
# Years in Business: 50
# Years ATA Member: 2
# of Employees: 125
Industries Served:
Govt Political
Company Contacts:
Primary Contact: John O’Leary,
Director - Sales & Marketing
Business Development Contact: John
O’Leary, Director - Sales & Marketing
HR Contact: Dana Clayton, HR
Manager
Marketing Contact: John O’Leary,
Director - Sales & Marketing
Sales Contact: John O’Leary, Director
- Sales & Marketing
ARLEDGE PARTNERS REAK ESTATE GROUP
ATA Chapter: South Central
5307 E. Mockingbird Lane, Suite 675
Dallas, TX 75206
214-696-4800
214-696-4048
[email protected]
www.arledgepartners.com
Company Type: Site Selection/Reeal
Estat
# Years in Business: 18
# Years ATA Member: 5
# of Employees: 10
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Susan Arledge,
President and CEO

96. AVANZA EXTERNALIZACION DE SERVICIOS
ATA Chapter: CALA
C’Isabel de Colbrand, 8-3ra Planta
Madrid 28050
COLOMBIA
34917407240
Company Type:
Contact Center
Company Contacts:
Primary Contact: Carlos Mejia,
Commercial Director
76ATA MEMBERSHIP DIRECTORY
A
ASK TELEMARKETING, INC.
ATA Chapter: South Central
5815 Carmichael Road
Montgomery, AL 36117
334-387-2758
334-387-2759
[email protected]
www.asktelemarketing.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 7
# of Employees: 150
Industries Served:
Consumer Products; Govt Political;
Insurnace; Internet Tech; Retail;
Telecom; TV Satellite
Company Contacts:
Primary Contact: Rick Burley,
President
Business Development Contact: Rick
Burley, President
Compliance Contact: Chuck
Coleman, Center Director
HR Contact: Roxanne Holland,
Director Human Resources
Marketing Contact: Rick Burley,
President
Sales Contact: Rick Burley, President
ASSOCIATED BANK CORP. & ASSOCIATED BANK N.A
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
1305 Main Street
Stevens Point, WI 54467
715-345-4467
715-3454762
[email protected]
Company Type: Contact Center
# Years in Business: 120
# Years ATA Member: 3
# of Employees: 5500
Industries Served:
Finance
Company Contacts:
Primary Contact: Lorraine Avery,
Senior Vice President, Director
ASSOCIATED COMMUNITY SERVICES
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
29777 Telegraph Rd, Suite 3000
Southfield, MI 48034
248-352-2600
248-228-3084
[email protected]
Company Type: Telservices User
# Years ATA Member: 2
Industries Served:
Fund Raising Charity
ASSURANT SOLUTIONS
ATA Chapter: Mid-Atlantic
59 Weaver Drive
Marlton, NJ 08053
856-988-9417
[email protected]
www.assurant.com
Company Type: Telservices User
Industries Served:
Consumer Products; Credit Cards;
Insurance; Mobile; Other
Company Contacts:
Primary Contact: Marshall Ogen,
Director
ASTUTE SOLUTIONS
ATA Chapter: Ohio Valley
2400 Corporate Exhange Dr Ste 150
Columbus, OH 43231
614-508-6143
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Lorie Angalich, VP
Marketing

97. 77 www.ataconnect.org
B
AVCOMM SOLUTIONS, INC.
ATA Chapter: Midwest
324 8th St.
Aurora, NE 68818
866-998-9991
402-694-3584
[email protected]
www.avcommsolutions.com
Company Type: Industry Supplier
# Years in Business: 2
# Years ATA Member: 2
# of Employees: 9
Company Contacts:
Primary Contact: Sara Diaz, Account
Development Manager
Business Development Contact: Sara
Diaz, Account Development Manager
Marketing Contact: Lisa Rasmussen,
Marketing Director
Sales Contact: Sara Diaz, Account
Development Manager
BANK OF AMERICA
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
550 Blair Mill Road
PA6 588 01 02
Horsham, PA 19044
215-328-5206
215-328-5217
[email protected]
www.bankofamerica.com
Company Type: Financial Institution
# Years in Business: 10
# Years ATA Member: 10
# of Employees: 9
Industries Served:
Consumer Products; Credit Cards;
Insurance
Company Contacts:
Primary Contact: James Baker, Sr
Vice President
ATA Chapter: South Central
Rio Churubusco Anil s/n
Colonia Granjas
Mexico City 08400
MEXICO
5255 51333300
5255 51333309
[email protected]
www.bconnect.com
Company Type: Contact Center
# Years in Business: 14+
# Years ATA Member: 2
# of Employees: 3500+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; Insurnace; Internet Tech;
Mobile; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Manuel Primo,
Offshore Sales Manager
Business Development Contact:
Magally Gamez, Business
Development Director
HR Contact: Armando Gomez,
Human Resources Director
Marketing Contact: Manuel Primo,
Offshore Sales Manager
Sales Contact: Gesuina Setzu, VP of
Business Development
B-CONNECT SERVICES
BLANCHARD LAW GROUP
ATA Chapter: West Coast
3311 East Pico Boulevard
Los Angeles, CA 90023
323-268-6858
Company Contacts:
Primary Contact: Lonnie Blanchard,
Lawyer
BLOOD SYSTEMS CUSTOMER CONTACT CENTER
ATA Chapter: Arizona
20-B Concord
El Paso, TX 79906
915-775-5700
915-887-0652
[email protected]
www.bloodsystems.org
Company Type: Contact Center
# of Employees: 300
Industries Served:
Healthcare
Company Contacts:
Primary Contact: David Veloz,
Executive
HR Contact: Corinne Butts, Human
Resources Director

98. 78ATA MEMBERSHIP DIRECTORY
B
BLOOSKY INTERACTIVE
ATA Chapter: West Coast
9 Pasteur, Suite 100
Irvine, CA 92618
888-203-2433
[email protected]
www.bloosky.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 275
Industries Served:
Consumer Products; Internet Tech;
Retail
Company Contacts:
Primary Contact: Spencer Henry,
Chief Operations Manager
BLUE CROSS BLUE SHIELD OF FLORIDA
ATA Chapter: Florida
4800 Deerwood Parkway
DCC8-5
Jacksonville, FL 32246
904-905-8417
904-357-6214
[email protected]
Company Type: Other
# Years in Business: 10
# Years ATA Member: 5
# of Employees: 75
Industries Served:
Insurance
Company Contacts:
Primary Contact: Jacquelyn Coffey,
Director, BlueDirect Sales
BLUE VALLEY TELEMARKETING INC
ATA Chapter: Midwest
1555 Piny Express Highway
Home, KS 66438
785-799-3500
785-799-3504
[email protected]
Company Type: Contact Center
# Years in Business: 18
# of Employees: 59
Industries Served:
Consumer Products; Fund Raising
Charity; Govt Political; Healthcare;
HR Recruiters; Insurance; Internet
Tech; Manufacturing; Telecom; Travel
Leisure
Company Contacts:
Primary Contact: Amy Detimore,
General Manager
HR Contact: Jami Schotte, HR Mgr
BLUEGREEN CORPORATION
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
3500 W. Depauw Blvd.
Pyramid 2, 6th Floor, Suite #2060
Indianapolis, IN 46268
317-616-7516
317-616-7588
[email protected]
Company Type: Timeshare
# Years in Business: 20
# Years ATA Member: 20
Industries Served:
Consumer Products
BOLDER CALLS
ATA Chapter: Mountain
3220 Prairie Ave
Boulder, Co 80301
303-415-9830
303-415-9025
[email protected]
www.boldercalls.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 10
# of Employees: 120
Industries Served:
Consumer Products; Finance; Govt
Political; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Software; Telecom;
Utlitites
Company Contacts:
Primary Contact: Vic Weese, CEO
Business Development Contact: Vic
Weese
Compliance Contact: LeGrand
Bonnett, Call Center Manager
Marketing Contact: Karyn Weese,
Vice President
Sales Contact: Bill Hayes, Senior
Account Representative

99. 79 www.ataconnect.org
C
BOSMA ENTERPRISES
ATA Chapter: Chicago Metro
8020 Zionsville Road
Indianapolis, IN 46268
877-814-3556
Company Type:
Contact Center
Company Contacts:
Primary Contact: Carl Williams,
Project Manager
BOSSA NOVA RISK SOLUTIONS, LLC
ATA Chapter: West Coast
2561 Jardin Manor
Weston, FL 33327
954-882-8706
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Roy Ludwig,
General Director
BROADCAST MUSIC, INC. (BMI)
ATA Chapter: Southeastern
10 Music Square E
Nashville, TN 37203
615-401-2823
Company Type:
Contact Center
Company Contacts:
Primary Contact: Larry Stevens,
Assistant Vice-President
BRYCE HARRISON INC (AKA VANGUARD USA)
ATA Chapter: Midwest
11875 Gray Eagle Drive
Fishers, IN 46037
317-250-8885
[email protected]
blog.newsystemsthinking.com
Company Type:
Consultants / Trainers
# Years in Business: 16
# Years ATA Member: 1
# of Employees: 2
Industries Served:
Automotive; Credit Cards; Finance;
Govt Political; Healthcare; Insurance;
Retail; Software; Telecom; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Tripp Babbitt,
President
BUSINESS XTENDING
ATA Chapter: CALA
10 John F. Kennedy Ave
Santo Dominigo
DOMINICAN REPUBLIC
809-541-5200
Company Type:
Contact Center
Company Contacts:
Primary Contact: Carlos Pellerano,
General Manager
CADRE TELESERVICES
ATA Chapter: Midwest
107 South State Street
PO Box 100
Terril, IA 51364
712-853-6298
712-853-6185
[email protected]
www.cadtele.com
Company Type: Contact Center
# Years in Business: 18
# of Employees: 60
Industries Served:
Publishing
Company Contacts:
Primary Contact: Mike Carlson, COO
Business Development Contact:
Doug Nelson, CEO
Sales Contact: Judy Kelp, Call Center
Director

100. 80ATA MEMBERSHIP DIRECTORY
C
CALIFORNIA MARKETING
ATA Chapter: Arizona
8352 Clairemont Mesa Blvd
San Diego, CA 92111
858-279-5585
858-279-2079
[email protected]
www.calmarketing.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 3
# of Employees: 300
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity; Govt
Political
Company Contacts:
Primary Contact: Samantha Tremble,
Operations Director
Business Development Contact:
Sebio Delapena, Sales and
Marketing Director
Compliance Contact: Samantha
Tremble, Operations Director
HR Contact: Jennifer Heydelaar, HR
Director
Marketing Contact: Sebio Delapena,
Sales and Marketing Director
Sales Contact: Sebio Delapena,
Sales and Marketing Director
CALL ASSISTANT, L.C.
ATA Chapter: Mountain
136 S Main, Suite 320
Salt Lake City, UT 84101
801-359-2361
801-973-2838
[email protected]
www.callassistants.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 165
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Other
Company Contacts:
Primary Contact: Jennifer Smith,
CTO
Sales Contact: Dan Robinson,
Account Executive
CALL COMPLIANCE, INC.
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
111 Nesconset Highway, Suite 220
Hauppauge, NY 11788
516-674-4545
516-656-5101
[email protected]
www.callcompliance.com
Company Type: Industry Supplier
# Years in Business: 9
# Years ATA Member: 9
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity;
Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Dean Garfinkel,
Chairman
Business Development Contact:
Stefan E. Dunigan, CEO
Compliance Contact: Stefan E.
Dunigan, CEO
Legal Contact: Stefan E. Dunigan,
CEO
HR Contact: Stefan E. Dunigan, CEO
Marketing Contact: Stefan E.
Dunigan, CEO
Sales Contact: Stefan E. Dunigan,
CEO
Call Compliance, Inc. is a developer of technology-based compliance solutions for the teleservices industry. Our
TeleBlock® system is the first and only blocking product that automatically screens and blocks outbound calls in real-
time against available federal, state and proprietary Do-Not-Call lists on a network level. TeleBlock® provides real time
DNC control, and historical tracking of all calling activity enterprise-wide. CCI also offers products focused on proper
Caller ID Name Display, which improves call answer rates and credibility within target markets, and the Regulatory
Guide and the Registration Guide, co branded with the ATA (www.ata.regulatoryguide.com).

101. 81 www.ataconnect.org
CALLME! STAFFING
ATA Chapter: Southeastern
3535 Peachtree Road NE,
Suite 520-127
Atlanta, GA 30326
877-402-2563
[email protected]
www.callmestaffing.com
Company Type: Industry Supplier
# Years ATA Member: 1
Company Contacts:
Primary Contact: Chris Bracken, CEO
C
CAPITAL ONE
ATA Chapter: Potomac
15000 Capital One Drive
Richmond, VA 23238
804-284-7778
[email protected]
Company Type: Financial Services
Industries Served:
Consumer Products; Finance
Company Contacts:
Primary Contact: Peter Gilbert,
Assitant General Counsel
CAPITOL MARKETING CONCEPTS
ATA Chapter: Southeastern
696 1st Avenue North
St. Petersburg, FL 33701
678-523-8517
727-895-8051
[email protected]
www.capitolmarketing.com
Company Type: Consultants /
Trainers
# Years in Business: 30
# Years ATA Member: 2
# of Employees: 200
Company Contacts:
Primary Contact: Tom Coffeen, Vice
President
Business Development Contact:
Brian Layman, Account Executive
CAS INC.
ATA Chapter: Midwest
10303 Crown Pt. Ave
Omaha, NE 68134
800-524-0908 xt2036
402-963-2103
[email protected]
www.cas-online.com
Company Type: Service Bureau
# Years in Business: 30
# Years ATA Member: 10+
# of Employees: 50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Telecom; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Scott Swanson,
Director of Sales Operations
CASH FEDERAL INC.
ATA Chapter: West Coast
3541 Investment Blvd, Suite 5
Hayward, CA 94545
877-221-3003
510-266-3733
[email protected]
www.cashfederal.com
Company Type: Contact Center
# Years in Business: 2
# Years ATA Member: 2
# of Employees: 8
Industries Served:
Finance
Company Contacts:
Primary Contact: Christopher
Hamick, C.O.O.

102. 82ATA MEMBERSHIP DIRECTORY
C
CAT TECHNOLOGIES
ATA Chapter: Florida
169 East Flagler Street Suite 1534
Miami, FL 33131
305-357-8122
305-357-8122
[email protected]
www.cat-technologies.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 4
# of Employees: 637
Industries Served:
Credit Cards; Entertainment;
Healthcare; Insurnace; Internet Tech;
Mobile; Telecom; TV Satellite
Company Contacts:
Primary Contact: Javier Serafini,
CEO
Marketing Contact: Aldo Pusterla,
Business Manager
Sales Contact: info@
cat-technologies.com
CBN STUDENT SERVICES, LLC
ATA Chapter: NY Metro
1200 South Avenue, #207
Staten Island, NY 10314
718-761-3800
Company Type:
Contact Center
Company Contacts:
Primary Contact: Donnie Mannino,
Quality Control Manager
CHEBOYGAN ECONOMIC DEVELOPMENT GROUP, INC
ATA Chapter: Ohio Valley
PO Box 66
Mullett Lake, MI 49761
231-627-6922
Company Type:
Economic Development Organization
Company Contacts:
Primary Contact: Richard Sanford,
Executive Committee Member &
Major Project Director
CENTER PARTNERS
ATA Chapter: Mountain
4401 Innovation Drive
Fort Collins, CO 80521
970-206-9000
[email protected]
www.centerpartners.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 1
# of Employees: 3900
Industries Served:
Consumer Products; Credit Cards;
Finance; Healthcare; Insurnace;
Telecom; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Jason Sterns,
Senior Business Developer
Business Development Contact:
Jason Sterns, Senior Business
Developer
CENTRAL STATES INDEMNITY
ATA Chapter: Midwest
1212 North 96th Street
Omaha, NE 68154
402-997-8304
402-997-8259
www.csi-omaha.com
Company Type:
Insurance
Industries Served:
Insurance
Company Contacts:
Primary Contact: Mark Spack
CHARLTON
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
222 West Washington Ave, Suite 200
Madison, WI 53703
608-259-8004
608-259-8061
[email protected]
www.tcgcorp.net
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 10
# of Employees: 1000
Industries Served:
Telecom; TV Satellite
Company Contacts:
Primary Contact: John Dragisic,
Chairman President
Business Development Contact:
Patrick Whaley, Director of Sales
Compliance Contact: Mick Bennett,
Director of Compliance
HR Contact: Jane Clark, Director of
Human Resources

103. 83 www.ataconnect.org
CICERO INC.
ATA Chapter: Mid-Atlantic
8000 Regency Pkwy, Suite 542
Cary, NC 27518
919-380-5000
919-380-5121
[email protected]
www.ciceroinc.com
Company Type: Industry Supplier
# Years in Business: 24
# Years ATA Member: 3
# of Employees: 35
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Hardware;
Healthcare; Insurance; Software;
Telecom; Utlitites
Company Contacts:
Primary Contact: Keith Anderson,
Director of Client Services
Business Development Contact:
Ryne Davis, Business Development
Management
Compliance Contact: Joshua
Marshall, Policy Administrator
HR Contact: Sharon Cothren, HR
Manager
Marketing Contact: Keith Anderson,
Director of Client Services
Sales Contact: Mike Garner, Chief
Customer Officer
C
CIRCULATION DEVELOPMENT, INC
ATA Chapter: Mid-Atlantic
121 Civic Center Dr. Suite 211
Lake St. Louis, MO 63367
800-247-2338
800-400-4453
[email protected]
www.circulation.net
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 20
# of Employees: 150
Industries Served:
Newspaper and List\Data Services
Company Contacts:
Primary Contact: Rob Oden,
Operations Director
Business Development Contact:
Carman Salvati, Marketing Director
CIRTECH, INC.
ATA Chapter: Arizona
459 N Gilbert Rd, Suite A208
Gilbert, AZ 85234
480-926-5379
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bob Landis,
President
CISCO SYSTEMS, INC
ATA Chapter: West Coast
170 West Tasman Dr.
San Jose, CA 95134
408-526-4000
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Kurt Mey, Advanced
Technologies - Contact Center
Specialist
CITY OF LOWELL
ATA Chapter: South Central
216 N. Lincoln st.
Lowell, AR 72745
479-770-0023
[email protected]
www.lowellarkansas.gov
Company Type: Economic
Development Organization
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 50
Industries Served:
Govt Political
Company Contacts:
Primary Contact: Michael Solomon,
Director of Planning and economic
Development

104. 84ATA MEMBERSHIP DIRECTORY
C
CLIENT SERVICES, INC.
ATA Chapter: Midwest
3420 Harry S. Truman Blvd.
Saint Louis, Mo 63301
636-255-3120
636-255-3403
[email protected]
www.clientservices.com
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 1
# of Employees: 1023
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites; Collections;
Revenue Management; Subrogation
Company Contacts:
Primary Contact: Silas Goldman,
Senior Development Analyst (Director
of Customer Care and Healthcare
Markets)
Business Development Contact: Silas
Goldman
Compliance Contact: Scott M.
Lindley, Executive Vice President
Marketing Contact: Silas Goldman
Sales Contact: Silas Goldman
COLONIAL PENN LIFE INSURANCE COMPANY
ATA Chapter: Mid-Atlantic
399 Market Street, 4th Floor
Philadelphia, PA 19106
215-928-6504
Company Type:
Contact Center
Company Contacts:
Primary Contact: Carole Hamilton,
2nd VP Sales/Service
COMCAST
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
One Comcast Center
Philadelphia, PA 19103
215-286-8646
www.comcast.com
www.comcast.net
Company Type: Telservices User
# Years in Business: 40+
# Years ATA Member: 6
# of Employees: 100,000
Company Contacts:
Primary Contact: Jane Bulman,
Executive Director, Telesales
COMFORT TELECOMMUNICATIONS INC.
ATA Chapter: Florida
1407 SE 47th Terrace
Cape Coral, FL 33904
800-399-3224
239-945-0288
[email protected]
www.comfortel.com
Company Type: Industry Supplier
# Years in Business: 25
# Years ATA Member: 10
# of Employees: 35
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurance; Internet Tech; Retail;
Shipping; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Dave Worth, Sales
Manager
COMPUCREDIT HOLDINGS CORP
ATA Chapter: Southeastern
5 Concourse PKY Suite 400
Atlanta, GA 30144
770-828-1214
770-870-5134
[email protected]
www.CompuCredit.com
Company Type: Telservices User
# Years in Business: 12
# Years ATA Member: 10
# of Employees: 1000
Industries Served:
Automotive; Credit Cards; Finance;
Retail
Company Contacts:
Primary Contact: Sandy Diaz,
Director of Operations & Vendor
Management
Marketing Contact: Sandy Diaz,
Director of Operations & Vendor
Management

105. 85 www.ataconnect.org
CONCENEX
ATA Chapter: Florida
1489 West Palmetto Park Road,
Suite 375
Boca Raton, FL 33486
954-838-6000
[email protected]
www.concenex.com
Company Type: Industry Supplier
# Years in Business: 11
# Years ATA Member: 1
# of Employees: 37
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Stephen Ward,
CEO
Business Development Contact: Gina
Dohna, VP
Compliance Contact: Rafael
Egiazarian, CTO
Legal Contact: Sam Navon, Counsel
HR Contact: Brooke Weinbaum,
Director of Admin
Sales Contact: Gina Dohna, VP
C
CONCENTRA SOLUTIONS
ATA Chapter: Southeastern
5901 B Peachtree Dunwoody Road,
Suite 380
Atlanta, GA, 30328
770-395-0088
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: John Glantz,
President
CONDADO GROUP, INC.
ATA Chapter: Midwest
2300 Main Street, Suite 900
Kansas City, MO 64108
877-970-7600
816-587-4908
[email protected]
www.condadogroup.com
Company Type:
Consultants / Trainers
# Years in Business: 5
# Years ATA Member: 3
# of Employees: 5
Industries Served:
Consumer Products; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurance;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure
Company Contacts:
Primary Contact: Rich Pusateri,
President
Business Development Contact: Rich
Pusateri, President
Sales Contact: Rich Pusateri,
President
CONNECTIVE
ATA Chapter: CALA
CLL22N #6n-42Of.305
Cali
COLOMBIA
786-364-8166
Company Type:
Telservices User
Company Contacts:
Primary Contact: Liliana Lopez, CEO
CONNEXTIONS.NET
ATA Chapter: Florida
3600 eCommerce Drive
Orlando, FL 32808
407-926-2411
Company Type:
Contact Center
Company Contacts:
Primary Contact: Gordon Andrew,
Senior Vice President, Operations

106. CONSORCIO DE PROMOCIONES, VENTAS, Y SOLUCIONES ADMINISTRATIVAS S.A. DE C.V.
ATA Chapter: CALA
245 Andalucia
Colonia Alamos, Mexico City 03400
MEXICO
5.25557E+11
Company Type:
Contact Center
Company Contacts:
Primary Contact: Sergio Duenas
Suarez, General Director
86ATA MEMBERSHIP DIRECTORY
C
CONTACT BY DESIGN
ATA Chapter: Midwest
1983 Liberty Drive
Bloomington, IN 47403
317-966-8087
[email protected]
www.contactbydesign.com
Company Type: Contact Center
# Years in Business: 17
# Years ATA Member: 2
# of Employees: 50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite
Company Contacts:
Primary Contact: Guy Hulen, Vice
President of Operations
Business Development Contact: Tim
Rice, Business Development
Compliance Contact: Angie Blessing,
Client Services Coordinator
Legal Contact: Guy Hulen, Vice
President of Operations
HR Contact: Jon Jefferies, Vice
President Human Resources
Marketing Contact: Chris Martiniano,
Creative Director
Sales Contact: Guy Hulen, Vice
President of Operations and Sales
CONTACT CENTER COMPLIANCE
ATA Chapter: West Coast
350 E Street
Santa Rosa, CA 95404
866-362-5478
707-571-0271
[email protected]
www.dnc.com
Company Type: Industry Supplier
# Years in Business: 7
# Years ATA Member: 7
# of Employees: 20
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Mike Kovatch, CEO
Business Development Contact:
Ryan Thurman, Dir Sales and
Marketing
Compliance Contact: Mike Kovatch,
CEO
Legal Contact: Joe Sanscrainte,
Legal Counsel
HR Contact: Fans Roosen, COO
Marketing Contact: Mike Kovatch,
CEO
Sales Contact: Ryan Thurman, David
Keim, Mike Kovatch, Sales Directors
CONTACT CENTERS OF AMERICA, LLC
ATA Chapter: Florida
1800 Metrocenter Blvd
2100 Common Way Rd
Orlando, FL 32814
877-999-6222
407-454-3086
[email protected]
www.callcca.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 100+
Industries Served:
Finance; Hardware; Healthcare;
Internet Tech; Software; Telecom;
Travel Leisure
Company Contacts:
Primary Contact: Joseph Jacoboni,
President CEO
Business Development Contact: Brett
Martin, Sr. Vice President of Sales
and Marketing
Compliance Contact: Russ Rossi,
Vice President of Support Operations
Marketing Contact: Brett Martin, Sr.
Vice President of Sales and
Marketing
Sales Contact: Brett Martin

107. 87 www.ataconnect.org
C
CORPORATE CALL CENTER, INC
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
1400 Union Meeting Road, Suite 202
Blue Bell, PA 19422
215-283-4248
610-879-4541
[email protected]
www.corporatecallcenter.com
Company Type: Contact Center
# Years in Business: 8
# Years ATA Member: 4
# of Employees: 47
Industries Served:
Finance; Healthcare; Insurnace;
Utlitites; Associations; Class Action
Lawsuits; New Product Launches;
Product Recalls
Company Contacts:
Primary Contact: Sunny Beth Timbo,
Human Resources, Licensing &
Compliance Manager
Business Development Contact: Jean
Dilley, Client Relations Manager
Compliance Contact: Walter Stokes,
HIPAA Compliance Officer
Legal Contact: Dan O’Meara, Partner
at Montgomery, McCracken, Walter &
Rhoads
HR Contact: Sunny Beth Timbo,
Human Reources, Licensing &
Compliance Manager
Marketing Contact: Jean Dilley,
Marketing Manager
Sales Contact: Sunny Beth Timbo,
Sales Associate
COVERDELL
ATA Chapter: Southeastern
1718 Peachtree St NW #276
Atlanta, GA 30309
404-881-2226
904-217-0391
[email protected]
www.coverdell.com
Company Type: Telservices User
# Years in Business: 40
# Years ATA Member: 12
# of Employees: 100
Industries Served:
Consumer Products; Finance;
Insurance; Travel Leisure
Company Contacts:
Primary Contact: George Hester, Sr
Director of Teleservices
CPU2, LLC
ATA Chapter: Southeastern
1845 Brevard Rd.
Arden, NC 28704
828-684-4300
828-687-3558
[email protected]
www.cpu2.com
Company Type: Contact Center
# Years in Business: 32
# Years ATA Member: 1
# of Employees: 650
Industries Served:
Consumer Products; Entertainment;
Govt Political; Healthcare;
Manufacturing; Utlitites
Company Contacts:
Primary Contact: Doug
Engebrethson, Senior VP Sales
Compliance Contact: Bruce Dowdy,
Teleservices Compliance Director
HR Contact: Sherri Einsmann,
Human Resources Director
Sales Contact: Doug Engebrethson,
Senior VP Sales
CR DYNAMICS & ASSOCIATES, INC
ATA Chapter: Mid-Atlantic
7 East Redwood St
6th Floor
Baltimore, MD 21202
410-347-5600
410-347-5603
[email protected]
www.crdynamics.com
Company Type: Contact Center
# Years in Business: 16
# Years ATA Member: 1
# of Employees: 20
Industries Served:
Automotive; Consumer Products;
Entertainment; Govt Political;
Healthcare; Insurnace; Internet Tech;
Retail; Shipping; Travel Leisure;
Utlitites
Company Contacts:
Primary Contact: Charles Ramos,
President CEO
Business Development Contact: Patty
Ramos, VP of Operations
Sales Contact: Patty Ramos, VP of
Operations

108. CRAWFORD & ASSOCIATES
ATA Chapter: West Coast
3622 Mt. Diablo Blvd.
Lafayette, CA 94549
925-284-7534
925-284-7656
[email protected]
Company Type: Consultants /
Trainers
# Years in Business: 17
# Years ATA Member: 26
# of Employees: 1
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Healthcare; Insurance;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure;
Utlitites
Company Contacts:
Primary Contact: Karen Crawford,
President
88ATA MEMBERSHIP DIRECTORY
C
CROSS COUNTRY HOME SERVICES
ATA Chapter: Florida
1625 NW 136th Ave, Ste 20
Ft. Lauderdale, FL 33323
954-845-1907
Company Type:
Contact Center
Company Contacts:
Primary Contact: Jason Shirley,
Senior Manager of Telemarketing
CSG PARTNERS
ATA Chapter: NY Metro
61 Broadway, Suite 1110
New York, NY 10006
212-433-5500
212-385-0538
[email protected]
www.csgpartners.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 20
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Hardware;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites;
Investment Banking
Company Contacts:
Primary Contact: Alex Mumblat,
Director
CUSTOM RESPONSE TELESERVICES
ATA Chapter: Midwest
19208 Sahler
Elkhorn, NE 68022
402-827-7979
Company Type:
Contact Center
Company Contacts:
Primary Contact: Tim Kremer, Chief
Administration Officer
CUSTOMER CONTACT STRATEGIES LLC
ATA Chapter: South Central
4051 Beltway Drive #904
Addison, TX 75001
972-510-8591
[email protected]
www.gohome.us.com
Company Type: Consultants /
Trainers
# Years in Business: 1
# Years ATA Member: 1
# of Employees: 2
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Michele Rowan,
President and CEO

109. 89 www.ataconnect.org
CUSTOMER VALUE PARTNERS
ATA Chapter: Potomac
3701 Pender Drive, Suite 200
Fairfax, VA 22030
703-345-9126
703-991-5639
[email protected]
www.cvpcorp.com
Company Type: Consultants /
Trainers
# Years in Business: 7
# Years ATA Member: 1
# of Employees: 110
Industries Served:
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
Insurance; Internet Tech; Mobile;
Retail; Telecom; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Georgianna Crosby,
Principal
Marketing Contact: Amee Singh, Sr.
Manager
D
CUSTOMERSERV, LTD
ATA Chapter: South Central
19901 Southwest Freeway
Sugar Land, TX 77479
281-456-3649
[email protected]
www.CALLCUSTOMERSERV.com
Company Type: Industry Supplier
# Years in Business: 4
# Years ATA Member: 15
# of Employees: 4
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurance;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites;
Retail Office Products
Company Contacts:
Primary Contact: Nick Jiwa,
Managing Director
Business Development Contact: Nick
Jiwa, Managing Director
CYBER CITY TELESERVICES
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
401 Hackensack Ave
3rd Floor
Hackensack, NJ 07601
800-254-4550
201-343-3173
[email protected]
www.cctll.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 8
# of Employees: 6000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity;
Hardware; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Other
Company Contacts:
Primary Contact: Fred Shadding,
Senior Vice President Business
Development
Business Development Contact: Fred
Shadding, Senior Vice President
Business Development
Compliance Contact: Angela
Donaghy, Corporate Counsel
Legal Contact: Angela Donaghy,
Corporate Counsel
HR Contact: Angela Donaghy,
Corporate Counsel
Marketing Contact: Stacey Chando,
Sales and Marketing Support
Manager
Sales Contact: Fred Shadding, Senior
Vice President Business
Development
DALBEY EDUCATION INSTITUTE, LLC
ATA Chapter: Mountain
7233 Church Ranch Blvd.
Westminster, CO 80021
800-620-6700
[email protected]
www.DalbeyEducation.com
Company Type: Educational
# Years in Business: 18
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Note Industry
Company Contacts:
Primary Contact: Kristin Robledo,
Compliance Team Lead

110. DAYMARK SAFETY SYSTEMS
90ATA MEMBERSHIP DIRECTORY
D
ATA Chapter: Ohio Valley
12830 S. Dixie Hwy
Bowling Green, OH 43402
800-847-0101
419-354-0514
[email protected]
www.daymarksafety.com
Company Type: Manufacturer
# Years in Business: 19
# Years ATA Member: 1
# of Employees: 130
Industries Served:
Healthcare; Foodservice
Company Contacts:
Primary Contact: Heidi Chambers,
Director, Inside Sales
DECTON INC.
ATA Chapter: Arizona
3411 N. 16th Street , Suite 1101
Phoenix, Az 85016
602-903-7409
866-349-4001
[email protected]
www.dectoninc.com
Company Type: Staffing
# of Employees: 40
Industries Served:
Automotive; Credit Cards; Finance;
Fund Raising Charity; Hardware;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Shipping; Software;
Telecom; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Steve Beal, Owner
Business Development Contact:
Peter Beal, Business Development
Legal Contact: Chad Franks, Legal
Counsel
Sales Contact: Tamara Saatzer-Pintz,
Sales Manager
DEFAULT SERVICING SOLUTIONS, L.L.C.
ATA Chapter: Mountain
6560 Greenwood Plaza Blvd #100
Englewood, CO 80111
720-240-5199
720-240-5454
[email protected]
Company Type: Contact Center
# Years in Business: 5
# Years ATA Member: 2
# of Employees: 205
Industries Served:
Finance
Company Contacts:
Primary Contact: Cammie Burke,
Operations Manager
DEFENDER DIRECT, INC.
ATA Chapter: Midwest
ATA PLATINUM MEMBER
3750 Priority Way South Drive,
Suite 200
Indianapolis, IN 46240
800-860-0303
317-810-4723
www.defenderdirect.com
www.enjoybettertv.com
www.protectyourhome.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 2
# of Employees: 1630
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Gregg Albacete,
Chief Information Officer
Compliance Contact: Scott DeNardin,
Vice President of Compliance
Legal Contact: Mark Colucci, Vice
President & General Counsel
HR Contact: Carol Whetzel, Director
of Human Resources
Marketing Contact: Maura Kautsky,
Vice President of Marketing
Sales Contact: Misti Simpson,
Director of Sales

111. 91 www.ataconnect.org
D
DIALAMERICA
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
960 Macarthur Blvd.
Mahwah, NJ 07495
201-327-0200
201-327-4066
[email protected]
www.dialamerica.com
Company Type: Contact Center
# Years in Business: 52
# Years ATA Member: 20
# of Employees: 4890
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Healthcare; Insurnace; Telecom; TV
Satellite; Utlitites; Other
Company Contacts:
Primary Contact: John Redinger, VP,
Sales & Marketing
Business Development Contact: John
Redinger, VP, Sale & Marketing
Compliance Contact: Noreen
Kaminski, VP, Government Affairs &
Compliance
DIALOGUE MARKETING
ATA Chapter: Ohio Valley
3252 University Drive #165
Auburn Hills, MI 48326
734-374-8400
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bernie Lillis, EVP
Business Development
DIAMOND RESORTS INTERNATIONAL
ATA Chapter: Arizona
10600 West Charleston Blvd.
Las Vegas, NV 89135
702-684-8000
[email protected]
www.DiamondResorts.com
Company Type: Telservices User
# Years in Business: 5
# Years ATA Member: 3
# of Employees: 10,000+
Industries Served:
Travel Leisure; Vacation Ownership
Company Contacts:
Primary Contact: Michael Avila,
Paralegal
DIGIVOICE
ATA Chapter: Ohio Valley
291 N Cleveland-Massillon Rd
Akron, OH 44333
330-668-1195
330-665-4816
[email protected]
www.digivoice.com
Company Type: Industry Supplier
# Years in Business: 15
# Years ATA Member: 4
# of Employees: 26
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites;
Other
Company Contacts:
Primary Contact: Hank Kloots,
Director of Sales
Business Development Contact:
Hank Kloots, Director of Sales
Marketing Contact: Hank Kloots,
Director of Sales
Sales Contact: Hank Kloots, Director
of Sales
DIRECT COMMUNICATION SPECIALISTS LLC
ATA Chapter: Southeastern
182 Plantation Trace
Woodstock, GA 30188
770-740-8306
[email protected]
www.directcommunication.net
Company Type: Consultants /
Trainers
# Years in Business: 20
# Years ATA Member: 27
Industries Served:
Consumer Products; Credit Cards;
Finance; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Publishing
Company Contacts:
Primary Contact: Darlene Geller-
Stoff, President

112. DIRECTV
92ATA MEMBERSHIP DIRECTORY
D
ATA Chapter: West Coast
2230 E. Imperial Highway
El Segundo, CA 90245
310-964-5000
310-535-5225
[email protected]
www.directv.com
Company Type: Telservices User
Industries Served:
Entertainment; TV Satellite
Company Contacts:
Primary Contact: Nancy Loftus,
Senior Manager
Business Development Contact:
David Limebrook, Director
Compliance Contact: Rose Foley, Sr.
Paralegal
Legal Contact: April Ammeter, VP,
Senior Counsel
HR Contact: Nancy Bower, Sr. HR
Business Partner
Marketing Contact: Brad Bentley,
SVP, Sales & Marketing
Sales Contact: Brad Bentley, SVP,
Sales & Marketing
DISCOVER FINANCIAL SERVICES
ATA Chapter: Midwest
ATA PLATINUM MEMBER
2500 Lake Cook Rd
Riverwoods, IL 60015
224-405-4554
224-405-4819
[email protected]
www.discovercard.com
Company Type: Telservices User
# Years in Business: 24
# Years ATA Member: 5
# of Employees: 12,000
Industries Served:
Credit Cards; Finance
DISCOVER HIGHER EDUCATION
ATA Chapter: Mountain
3949 S 200 E, Suite A5
Salt Lake City, UT 84107
801-606-7852
Company Type:
Contact Center
Company Contacts:
Primary Contact: Jeremiah Allen, VP
of Marketing
DISNEY DESTINATIONS, LLC
ATA Chapter: Florida
ATA PLATINUM MEMBER
P.O. Box 10000
Lake Buena Vista, FL 32830
Company Type: Telservices User
# Years in Business: 39
# Years ATA Member: 7
# of Employees: 62,000
Industries Served:
Entertainment; Travel Leisure
DISNEY VACATION CLUB
ATA Chapter: Florida
200 Celebration Place
Celebration, FL 34747
407-566-3171
Company Type:
Other
Company Contacts:
Primary Contact: Allen Heeke,
Compliance Specialist

113. 93 www.ataconnect.org
DIXON PHONE PLACE
ATA Chapter: Ohio Valley
5335 N. Tacoma Ave., #3
Indianapolis, IN 46220
317-251-3504
317-251-8240
[email protected]
Company Type: Industry Supplier
# Years in Business: 27
# Years ATA Member: 2
# of Employees: 2
Industries Served:
Headsets and Telecom Products
Company Contacts:
Primary Contact: Juli Fritsch,
President
Business Development Contact: Juli
Fritsch, President
Marketing Contact: Juli Fritsch,
President
Sales Contact: Steve Fritsch, Vice
President
D
DO NOT CALL COMPLIANCE
ATA Chapter: West Coast
14320 Ventura Blvd, Suite #207
Sherman Oaks, CA 91423
800-930-7252
888-254-5734
[email protected]
www.donotcallcompliance.com
Company Type: Industry Supplier
# Years in Business: 7
# Years ATA Member: 2
Industries Served:
Software; Compliance Management
Company Contacts:
Primary Contact: Traci Lawson,
Director of Sales
Business Development Contact:
Dana Karlin, Compliance Contact:
Traci Lawson
HR Contact: Kathy Baker, Marketing
Contact: Traci Lawson
Sales Contact: Traci Lawson, Director
of Sales
DOW JONES & COMPANY
ATA Chapter: NY Metro
PO Box 300
Princeton , NJ 08543
609-520-4235
609-520-4274
www.dowjones.com
Company Type: Telservices User
# Years ATA Member: 10+
Company Contacts:
Primary Contact: Maxine Tiger,
Associate Director Acquisitions
Marketing Offline
Marketing Contact: Lorri Wagner,
Manager, Telephone Marketing
DROZ CONSULTING GROUP
ATA Chapter: Arizona
117 W Boca Raton Rd.
Phoenix, AZ 85023
602-570-5247
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Manny Droz,
President
DUNLAP MARKETING
ATA Chapter: South Central
12280 Westheimer, Suite 12a
Houston, TX 77077
281-496-9870
281-496-9435
[email protected]
www.dunlapmarketing.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 4
# of Employees: 22
Industries Served:
Consumer Products; Finance; Govt
Political; Insurnace; Internet Tech;
Manufacturing; Software; Telecom;
Utlitites
Company Contacts:
Primary Contact: Mike Dunlap,
President
Business Development Contact: Mike
Dunlap, President
Compliance Contact: Mike Dunlap,
President
HR Contact: Micah Garcia,
Operations Manager
Marketing Contact: Mike Dunlap,
President
Sales Contact: Mike Dunlap,
President

114. DVSANALYTICS, INC.
ATA Chapter: Arizona
17255 North 82nd Street, Suite 4
Scottsdale, AZ 85255
480-538-2020
480-538-2021
[email protected]
www.dvsAnalytics.com
Company Type: Industry Supplier
# Years in Business: 27
# Years ATA Member: 22
# of Employees: 55
Industries Served:
Credit Cards; Finance; Govt Political;
Healthcare; Insurance; Retail;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Rachel Sauerbrey,
Marketing Manager
Business Development Contact:
Rachel Sauerbrey, Marketing
Manager
Compliance Contact: Jay Mayne,
CFO
Legal Contact: Jay Mayne, CFO
HR Contact: Penie Porter, HR
Director
Marketing Contact: Rachel
Sauerbrey, Marketing Manager
Sales Contact: Christopher Faulkner,
VP of Sales
94ATA MEMBERSHIP DIRECTORY
E
EASTGATE TOWN CENTER
ATA Chapter: Southeastern
5600 Brainerd Road, Suite D-4
Chattanooga, TN 37411
423-855-5570
423-855-8879
[email protected]
Company Type: Real Estate
# Years in Business: 5
# Years ATA Member: 1
# of Employees: 9
Industries Served:
Consumer Products; Insurance; TV
Satellite
Company Contacts:
Primary Contact: Paul Mallchok,
General Manager
EBSCO TELESERVICES LLC
ATA Chapter: Ohio Valley
4150 Belden Village Ave.,
Suite 401
Canton, OH 44718
800-456-5105
330-492-5205
[email protected]
www.call-ets.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 20
# of Employees: 450
Industries Served:
B2B; B2C; Consumer Products;
Healthcare; Manufacturing; Retail;
Telecom; Travel Leisure
Company Contacts:
Primary Contact: Margie Stocker,
Business Delevelopment Manager
Marketing Contact: Diza Burnett,
Senior Business Development
Manager
Sales Contact: Margie Stocker,
Business Development Manager
EDGE TELESERVICES, INC.
ATA Chapter: Chicago Metro
4042 W. 111th Street
Oak Lawn, IL 60453
708-857-5000
Company Type:
Contact Center
Company Contacts:
Primary Contact: Eileen Durkin,
Compliance Officer
EMPIRE EDUCATION GROUP
ATA Chapter: Mid-Atlantic
396 Pottsville St. Clair Hwy
Pottsville, PA 17901
570-429-4321
[email protected]
www.empire.edu
Company Type: Educational
# Years in Business: 75
# Years ATA Member: 1
# of Employees: 1200
Industries Served:
Education
Company Contacts:
Primary Contact: Susan Bogle,
Director of Advertising

115. 95 www.ataconnect.org
EPATH LEARNING, INC.
ATA Chapter: NY Metro
300 State Street, Suite 400
New London, CT 06320
908-722-6622
[email protected]
www.ePathLearning.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 21
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Govt
Political; Hardware; Healthcare;
Insurance; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Donna Lord,
Director of Marketing
Business Development Contact:
Charles Hellings, EVP, Sales and
Marketing
E
EPLDT VENTUS
ATA Chapter: NY Metro
2150 Highway 35, Suite 250
Sea Girt, NJ 08750
973-652-9650
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Bobby Ferrante, Sr.
VP, Sales & Marketing
ETECH, INC
ATA Chapter: South Central
ATA PLATINUM MEMBER
1903 Berry Drive
Nacogdoches, TX 75964
936-559-2200
936-559-2225
[email protected]
www.etechinc.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 12
# of Employees: 2000
Industries Served:
Consumer Products; Credit Cards;
Finance; Internet Tech; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Matt Rocco, Chief
Operating Officer
Business Development Contact: Jim
Iyoob, Vice President Global
Development
Compliance Contact: John Tusa, Vice
President Compliance & Operational
Excellence
HR Contact: Veronica Ellison, Vice
President Human Resources
Sales Contact: Jim Iyoob, Vice
President Global Develpment
EVERGREEN SALES AND MARKETNG
ATA Chapter: Florida
1449 S Nova Rd
Daytona Beach, Fl 32137
386-258-2400
386-258-3475
[email protected]
www.evergreensales.net
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 6
# of Employees: 300
Industries Served:
TV Satellite
Company Contacts:
Primary Contact: Jake Scully, SVP
Operations
Business Development Contact: Jake
Scully, SVP Operations
Compliance Contact: Carrie Santana,
Director Compliance and
Development
HR Contact: Carrie Santana, Director
Compliance and Development
Marketing Contact: Ray Monasterski,
SVP Business Development

116. 96ATA MEMBERSHIP DIRECTORY
F
EXECUTIVE BOUTIQUE CONTACT CENTER
ATA Chapter: NY Metro
Skyrise 2 - 12th Floor
Asia Town I.T. Park
Croton on Hudson
NA
PHILIPPINES
800-882-4030
[email protected]
www.ebcallcenter.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 100
Industries Served:
Consumer Products; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Retail
Company Contacts:
Primary Contact: Mark Shapiro,
Director of Business Development
EXTENDED BUSINESS SERVICES
ATA Chapter: Mid-Atlantic
2299 Brodhead Road, Suite D
Bethlehem, Pa 18020
610-625-1570
610-865-1430
[email protected]
www.extendedbusinessservices.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 1
# of Employees: 30
Industries Served:
B2B E-Marketing and Call Center
Services
Company Contacts:
Primary Contact: Dave Anthony,
President
Business Development Contact:
Lorraine Horn, VP
F J ASSOCIATES, LLC
ATA Chapter: South Central
PO Box 12771
Wilmington, NC 28405
910-452-2643
630-983-1056
[email protected]
www.fjassociates.net
Company Type: Industry Supplier
# Years in Business: 11
# Years ATA Member: 5
# of Employees: 4
Industries Served:
Consumer Products; Finance; Govt
Political; Healthcare; Internet Tech;
Software; Telecom; Utlitites;
Publishing
Company Contacts:
Primary Contact: Jeffrey Milberg, VP
Business Development Contact:
Jeffrey Milberg, VP
FACS GROUP
ATA Chapter: Ohio Valley
9111 Duke Blvd
Mason, OH 45040
513-573-2114
Company Type:
Telservices User
Company Contacts:
Primary Contact: Robyn Wentzel,
Manager - Telemarketing
FALZONE & ASSOCIATES LLC
ATA Chapter: Mid-Atlantic
5 Narothyn Rd.
Sellersville, PA 18960
215-453-6457
215-453-6458
[email protected]
www.falzoneandassociates.com
Company Type: Consultants /
Trainers
# Years in Business: 19
# Years ATA Member: 23
# of Employees: 1
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity;
Healthcare; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Mary Ann Falzone,
President

117. 97 www.ataconnect.org
FINE MARKETING SOLUTIONS, LLC
ATA Chapter: Florida
600 N Pine Island Rd. , Suite 450
Plantation, FL 33076
888-914-9990
[email protected]
www.finemarketingsolutions.com
Company Type: Consultants /
Trainers
# Years in Business: 5
# Years ATA Member: 5
# of Employees: 3
Industries Served:
Automotive; Consumer Products;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurance; Internet Tech; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jason Fine, Chief
Executive Officer
Marketing Contact: Bryan Sattler, VP
of Marketing
F
FISERV CUSTOM CONTACT AND SERVICES SOLUTIONS
ATA Chapter: NY Metro
6400 Main Street
Amherst, NY 14228
716-564-4000
[email protected]
www.fiservlendingsolutions.com
Company Type: Contact Center
# Years in Business: 20
# of Employees: 200
Industries Served:
Automotive; Finance; Healthcare;
Other
Company Contacts:
Primary Contact: Donald Edman,
Vice President, Operations
Business Development Contact:
Steve Bissett, Director of Operations
Compliance Contact: David Cielinski,
Compliance Director
HR Contact: Debbie Dusher-Carella,
Senior HR Generalist
Sales Contact: Mike Cimato, Sales
and Relationship Executive
FIVE9, INC.
ATA Chapter: West Coast
7901 Stoneridge Dr., 200
Pleasonton, CA
925-201-2000
Company Type:
Contact Center
Company Contacts:
Primary Contact: David Van Everen,
Director, Product Management
ATA Chapter: Florida
ATA PLATINUM MEMBER
633 North Orange Ave, MP 203
Orlando, FL 32801
407-420-5691
[email protected]
www.orlandosentinel.com
Company Type: Contact Center
# Years in Business: 120
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Jaime Crespo,
Florida Teleservices Account
Manager
Compliance Contact: Carolyn Hee,
Florida Teleservices Compliance
Manager
HR Contact: Tenesha Campbell, Sr.
HR Consultant
Sales Contact: Michael Sullivan,
Florida Teleservices Sales Manager
FLORIDA TELESERVICES - ORLANDO SUN SENTINEL MEDIA GROUP

118. GLOBAL CALL CENTER SERVICES
ATA Chapter: West Coast
2312 Park Avenue, Suite 610
Tustin, CA 92782
800-397-2727
Company Contacts:
Primary Contact: Russell Barnett,
President
GARDANT GLOBAL INC.
98ATA MEMBERSHIP DIRECTORY
G
ATA Chapter: Potomac
6849 Old Dominion Dr., Suite 420
McLean, VA 22101
954-444-9501
[email protected]
www.gardantglobal.com
Company Type: Consultants /
Trainers
# Years in Business: 4
# Years ATA Member: 2
# of Employees: 15
Industries Served:
Govt Political; Hardware; Internet
Tech; Manufacturing; Software;
Telecom; Security; First Responder
Company Contacts:
Primary Contact: Paul Karch,
President Principal
Business Development Contact: Paul
J Karch, President Principal
GC SERVICES
ATA Chapter: South Central
6330 Gulfton
Houston, TX 77081
713-776-6536
Company Type:
Contact Center
Company Contacts:
Primary Contact: Joseph Van Nest,
General Counsel
GE CAPITAL, RETAIL FINANCE
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
5595 Trillium Blvd, S 1083
Hoffman Estates, IL 60192
847-747-6450
[email protected]
www.gecapital.com/financing-
solutions consumer-finance.html
Company Type: Telservices User
# Years in Business: 100+
# Years ATA Member: 6
# of Employees: 6000+
Industries Served:
Credit Cards; Finance; Insurance
Company Contacts:
Primary Contact: Patricia Schafernak,
Marketing Leader
Compliance Contact: Annmarie
Nowak, Senior Manager, Compliance
Marketing Contact: Vicky Allen, Sr.
Marketing Leader
GENPACT SERVICES LLC
ATA Chapter: Ohio Valley
5/F Genpact Building Plaza A
Northgate Cyberzone Filinvest
Alabang
Muntinlupa, Metro Manila
IN 01780
PHILIPPINES
Company Type:
Contact Center
Company Contacts:
Primary Contact: Sunil Kumar, CFO
GERBER LIFE INSURANCE COMPANY
ATA Chapter: NY Metro
445 State Street
Fremont, MI 49413
800-253-3074
231-928-3045
[email protected]
www.gerberlife.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 3
# of Employees: 450+
Industries Served:
Insurance
Company Contacts:
Primary Contact: Esta McKay, QA
Compliance Supervisor
Compliance Contact: Esta McKay,
QA Compliance Supervisor

119. 99 www.ataconnect.org
G
GLOBAL CALLCENTER SOLUTIONS INC.
ATA Chapter: West Coast
13106 Sea Knoll Court
San Diego, CA 92130
619-251-3323
Company Type:
Contact Center
Company Contacts:
Primary Contact: Kurt Heitmann,
President / CEO
GLOBAL COMMUNICATIONS NETWORKS SYSTEMS, INC.
ATA Chapter: NY Metro
7 Cove Hollow Court
Newton, NJ 07860
973-300-9345
973-300-9348
[email protected]
www.gcns1.com
Company Type: Consultants /
Trainers
# Years in Business: 14
# Years ATA Member: 6
# of Employees: 3
Industries Served:
Telecom
Company Contacts:
Primary Contact: John Ruby, Pres.
CEO
GLOBAL CONTACT SERVICES
ATA Chapter: Mid-Atlantic
118B S. Main St.
Salisbury, NC 28144
704-647-9621 ext. 6004
877-766-9621
[email protected]
www.gcsagents.com
Company Type: Contact Center
# Years in Business: 9
# of Employees: 2000
Industries Served:
Credit Cards; Finance; Insurnace;
Telecom; Utlitites
Company Contacts:
Primary Contact: Bucky Cline, VP -
Organization Development
Business Development Contact:
Bryan Overcash, Chief Operation
Officer
Compliance Contact: Connie
Staunton, Director of Licensing
Compliance
HR Contact: Bucky Cline
Marketing Contact: George Simons,
VP - Marketing
Sales Contact: Mark Lambert, VP -
Sales
GLOBALCOM SOLUTIONS, LLC
ATA Chapter: Arizona
19316 E Oriole Way
Queen Creek, AZ 85142
480-888-9984
[email protected]
www.gcsolutions.net
Company Type: Vendor
Management
# Years in Business: 12
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Govt Political;
Healthcare; Insurance; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Scott Robinson,
SVP Project Management
Business Development Contact:
Stephanie Millner, VP Business
Development
GLOBALSKY, INC
ATA Chapter: Ohio Valley
5th Floor Skyrise 2 Bldg
Asiatown I.T Park
Lahug, Cebu City, IN 06000
PHILIPPINES
818-510-4564
Company Type:
Contact Center
Company Contacts:
Primary Contact: Ritchell Cagang,
CEO

120. GOLDLEAF DATA
ATA Chapter: Southeastern
3325 Paddocks Parkway, Suite 300
Suwanee, GA 30024
888-936-3282
678-679-0420
[email protected]
www.goldleafdata.com
Company Type: Industry Supplier
# Years in Business: 5
# Years ATA Member: 1
# of Employees: 11
Industries Served:
Credit Cards; Fund Raising Charity;
Insurance; Mobile; Retail; Telecom;
TV Satellite; Utlitites
Company Contacts:
Primary Contact: Devin Baum,
Director of Sales
Business Development Contact: Mark
Dunn, Director Business
Development
Sales Contact: Devin Baum, Director
of Sales
100ATA MEMBERSHIP DIRECTORY
G
GOLDLINE INTERNATIONAL, INC.
ATA Chapter: West Coast
1601 Cloverfield Blvd.
100 Sout Tower
Santa Monica, CA 90404
800-827-4653
[email protected]
www.goldline.com
Company Type: Retail
# Years in Business: 50
# Years ATA Member: 4
# of Employees: 300
Industries Served:
Retail
Company Contacts:
Compliance Contact: Carol Taylor,
Vice President Compliance
Legal Contact: Grant Marylander,
Outside Counsel
GOODWILL INDUSTRIES OF CENTRAL INDIANA
ATA Chapter: Ohio Valley
1635 West Michigan Street
Indpls, IN 46222
317-524-4320
317-524-4398
[email protected]
www.goodwill-indy.org
Company Type: Non-Profit
# Years in Business: 75
# Years ATA Member: 1
# of Employees: 2100
Industries Served:
Fund Raising Charity; HR Recruiters;
Manufacturing; Retail
Company Contacts:
Primary Contact: Bryan Bush, Human
Resources Manager Business
Consultant
GOODWILL INDUSTRIES OF SOUTHERN NEW JERSEY AND PHILADELPHIA
ATA Chapter: Mid-Atlantic
2835 Route 73
Maple Shade, NJ 08052
856-439-0200
856-439-0843
[email protected]
www.goodwillnj.org
Company Type: Non-Profit
# Years in Business: 62
# Years ATA Member: 1
Industries Served:
Fund Raising Charity; Manufacturing;
Retail; Shipping; Temporary
Employment; Light Manufacturing;
Fulfillment; Training
Company Contacts:
Primary Contact: Bob Hain, Director
of Business Development
Business Development Contact: Bob
Hain, Director of Business
Development
HR Contact: Kathy Morris, Human
Resources Manager
Marketing Contact: Juli Lundberg,
Public Relations Manager
Sales Contact: Bob Hain, Director of
Business Development
GREGG COMMUNICATIONS
ATA Chapter: Chicago Metro
555 Waters Edge, Suite 200
Lombard, IL 60148
630-706-8210
630-954-2721
[email protected]
www.greggcomm.com
Company Type: Industry Supplier
# Years in Business: 44
# Years ATA Member: 1
# of Employees: 19
Industries Served:
Finance; Fund Raising Charity;
Hardware; Healthcare; Insurance;
Manufacturing; Mobile; Retail;
Software; Telecom
Company Contacts:
Primary Contact: Mel Sears, Director
of Client Development
Business Development Contact: Mel
Sears, Director of Client
Development
HR Contact: Karen Drinkard, CFO
Marketing Contact: Mel Sears,
Director of Client Development
Sales Contact: Mel Sears, Director of
Client Development

121. 101 www.ataconnect.org
H
GTI INC.
ATA Chapter: South Central
1111 Avenue C
Denton, TX 76201
940-384-2400
940-384-2425
[email protected]
www.gtiiweb.com
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 9
# of Employees: 150
Industries Served:
Consumer Products; Telecom; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: John Buchholz,
Director - Client Services
Business Development Contact: Ja
Harbour, Senior Account Manager
Compliance Contact: Cynthia
Delaney, QC Manager
HR Contact: Megan Garner, HR
Manager
Marketing Contact: John Buchholz,
Director - Client Services
Sales Contact: Ja Harbour, Senior
Account Manager
HAMILTON CONTACT CENTER SERVICES
ATA Chapter: Midwest
ATA PLATINUM MEMBER
1006 12th St.
Aurora, NE 68818
800-972-3237
402-694-4433
[email protected]
www.hamiltontm.com
Company Type: Contact Center
# Years in Business: 109
# of Employees: 600
Industries Served:
Consumer Products; Govt Political;
Healthcare; Manufacturing; Retail
Company Contacts:
Primary Contact: Tom Kell, Executive
Vice President
Business Development Contact:
Valerie Pagliaro, Director of Business
Development
Marketing Contact: Gary Lewien,
Marketing Manager
Sales Contact: Bonnie Senff or
Glenda Hawthorne, Marketing
Associates
HAVENLINK SOLUTIONS, INC.
ATA Chapter: International
12/F raffles Corp. Ctr.
F. Ortigas Jr. Ave.
Pasig City, Manila 01605
PHILIPPINES
866-367-0661
www.havenlinkcc.com
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Paul Ibasco
HIGHLIGHTS FOR CHILDREN, INC
ATA Chapter: Ohio Valley
1800 Watermark Drive
Columbus, Oh 43215
614-486-0631
614-487-2700
[email protected]
www.Highlights.com
Company Type: Telservices User
# Years in Business: 64
# Years ATA Member: 25
# of Employees: 500 +
Industries Served:
Consumer Products; Educational
Products
Company Contacts:
Primary Contact: Garry Brown, VP
Govt Relations, InfoSec, Privacy
Business Development Contact:
Susan Moser, Asst Market Manager
Compliance Contact: Garry Brown,
VP Govt Relations, InfoSec, Privacy
Legal Contact: Tom Reidy, General
Counsel
Marketing Contact: Shannon
Sherman, Market Manager

122. HILTON GRAND VACATIONS COMPANY, LLC
102ATA MEMBERSHIP DIRECTORY
H
ATA Chapter: Florida
5323 Millenia Lakes Blvd, Suite 400
Orlando, FL 32839
407-722-3100
407-722-3776
hiltongrandvacations.com
hiltongrandvacations.com
Company Type: Timeshare
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Kelly Lodde, Vice
President & Sr. Counsel
HISCOX USA
ATA Chapter: NY Metro
521 Fifth Avenue
New York, NY 10175
914-273-7487
Company Type:
Contact Center
Company Contacts:
Primary Contact: David Schonbrun,
Director of Compliance
HOME SERVICE USA
ATA Chapter: Florida
5301 Blue Lagoon Drive
Miami, FL 33126
305-704-6876
michaelbackus @ hsusacorp.com
www.hsusacorp.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Consumer Products; Insurnace;
Utlitites
Company Contacts:
Primary Contact: Michael Backus,
Vice President Customer Service
Marketing Contact: Michael
Rauscher, CMO
Sales Contact: Peter Buttrick, Vice
President
HONKAMP KRUEGER & CO.
ATA Chapter: Midwest
2345 JFK Road
PO Box 3310
Dubuque, IA 52002
888-556-0123
563-584-1934
[email protected]
www.honkamp.com
Company Type: Consultants /
Trainers
# Years in Business: 66
# Years ATA Member: 5
# of Employees: 300
Industries Served:
Automotive; Consumer Products;
Finance; Healthcare; Manufacturing;
Retail; Shipping; Telecom; Travel
Leisure
Company Contacts:
Primary Contact: Judd Driscoll,
National Manager, Tax Credit
Services
HSBC CARD SERVICES, INC.
ATA Chapter: Midwest
ATA PLATINUM MEMBER
1441 Schilling Pl
Salinas, CA 93901
831-772-9153
[email protected]
www.hsbc.com
Company Type: Telservices User
# Years in Business: 100+
# of Employees: 250,000+
Industries Served:
Finance; Insurance
Company Contacts:
Primary Contact: Isaac Sharp, Vice
President and Director, Channel
Marketing and Analytics
Marketing Contact: Barbra Merwin,
Vice President and Director, Global
Marketing Strategy
HUGHES NETWORK SYSTEMS
ATA Chapter: Potomac
11717 Exploration Lane
GermanTown, MD 20876
301-428-5500
Company Type:
Contact Center
Company Contacts:
Primary Contact: Allen McCabe,
Assistant VP Sales

123. 103 www.ataconnect.org
HUMANA INC.
ATA Chapter: Florida
5701 W Hillsborough Ave STE 2400
Tampa, FL 33610
502-301-1313
[email protected]
Company Type: Contact Center
# Years in Business: 49
# Years ATA Member: 15
# of Employees: 25,000
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Khursheed Zafar,
Vice President, Direct Marketing
Services
I
ICT GROUP, INC.
ATA Chapter: Mid-Atlantic
100 Brandywine Blvd.
Newtown, PA 18940
800-799-6880
Company Type:
Contact Center
Company Contacts:
Primary Contact: Tammy McGee,
Vice President of Compliance
IMPACT INTERNATIONAL MARKETING, INC.
ATA Chapter: Arizona
151 Riviera Dr., Bldg. B, Ste. 202
Lake Havasu City, AZ 86403
866-415-7703
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Kathryn Willett,
National Accounts
IMPROVED PERFORMANCE SOLUTIONS
ATA Chapter: NY Metro
16 Mt. Bethel Rd, #181
Warren, NJ 07059
732-261-5472
[email protected]
www.ipsforyou.com
Company Type: Consultants /
Trainers
# Years in Business: 1
# Years ATA Member: 1
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment; Fund
Raising Charity; Healthcare;
Insurance; Internet Tech; Retail;
Travel Leisure; Media
Company Contacts:
Primary Contact: Glenn Pasch,
President
INCEPT
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
4150 Belden Village St. NW,
Suite 205
Canton, OH 44718
330-649-8000
330-649-8007
[email protected]
www.InceptResults.com
Company Type: Contact Center
# Years in Business: 16
# Years ATA Member: 4
# of Employees: 175
Industries Served:
Automotive; Healthcare; Internet
Tech; Software
Company Contacts:
Primary Contact: Sam Falletta,
President Chief Results Officer
Business Development Contact: Sam
Falletta, President Chief Results
Officer
Compliance Contact: Lee-Ann
Zackiewicz, Employee Results
Manager
Legal Contact: Sam Falletta,
President Chief Results Officer
HR Contact: Lee-Ann Zackiewicz,
Employee Results Manager
Marketing Contact: Sam Falletta,
President Chief Results Officer
Sales Contact: Sam Falletta,
President Chief Results Officer

124. INCONTACT
ATA Chapter: Mountain
7730 South Union Park Ave.,
Suite 500
Midvale, UT 84047
800-999-7691
[email protected]
www.inContact.com
Company Type: Industry Supplier
# Years in Business: 13
# of Employees: 300+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Business Development Contact:
Edward McGarr, VP Business
Development
Marketing Contact: Tracy Thayne, Sr.
Director of Marketing
Sales Contact: John Knotwell, Sr.
Director Sales Operations
104ATA MEMBERSHIP DIRECTORY
I
ATA Chapter: Midwest
4700 Tama Street SE
Cedar Rapids, IA 52403
800-341-0802
319-378-1414
[email protected]
www.infinitycontact.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 2
# of Employees: 220+
Industries Served:
Automotive; Consumer Products;
Finance; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Software; Telecom; Utlitites
Company Contacts:
Primary Contact: Stephen Griggs,
President/Owner or Thomas Leidigh,
CEO/Owner
Business Development Contact: Scott
Stimart, Vice President of Sales and
Marketing
Compliance Contact: Michael
Stanton, Vice President of Operations
Marketing Contact: Jodi Palmer,
Marketing Manager
INFINITY CONTACT
INFLUENT
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
565 Metro Place South, Suite 250
Dublin, OH 43017
614-280-1600
614-280-1610
[email protected]
www.influentinc.com
Company Type: Contact Center
# Years in Business: 17
# of Employees: 6000
Industries Served:
Credit Cards; Finance; Govt Political;
Insurnace; Mobile; Retail; Telecom;
Utlitites
Company Contacts:
Primary Contact: Ted Bernard, Senior
Vice President
INFOCISION MANAGEMENT CORPORATION
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
325 Springside Dr.
Akron, OH 44333
330-668-1400
330-668-1401
[email protected]
www.infocision.com
Company Type: Marketing
# Years in Business: 28
# Years ATA Member: 23
# of Employees: 4000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Mobile; TV
Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Steve Brubaker,
Chief of Staff
Business Development Contact:
Steve Boyazis, Executive Vice
President
Compliance Contact: Steve Brubaker,
Chief of Staff
Legal Contact: Kathleen Gadd, Chief
Counsel
HR Contact: Tina Myles, Human
Resources Director
Marketing Contact: Ken Dawson,
Chief Marketing Officer
Sales Contact: Steve Boyazis,
Executive Vice President

125. 105 www.ataconnect.org
I
INKTEL DIRECT CORP.
ATA Chapter: Florida
ATA PLATINUM MEMBER
13975 NW 58th Court
Miami Lakes, FL 33014
305-523-1100
305-827-0341
[email protected]
www.inktel.com
Company Type: Contact Center
# Years in Business: 13
# of Employees: 550
Industries Served:
Automotive; Consumer Products;
Entertainment; Fund Raising Charity;
Govt Political; Healthcare; Internet
Tech; Mobile; Retail; Shipping;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Ricky Arriola,
President and CEO
Business Development Contact:
Jason Schlenker,
[email protected]
Compliance Contact: Luis Gonzalez,
[email protected]
HR Contact: Miguel Arguelles,
Human Capital Manager
Marketing Contact: Beatriz Alemar,
[email protected]
Sales Contact: Dan Arriola,
[email protected]
INNOVATIVE MARKETING & SALES
ATA Chapter: Southeastern
1820 Water Place
Atlanta, GA 30339
404-397-8894
Company Type:
Contact Center
Company Contacts:
Primary Contact: Luis Pabon,
President
INSPIRITEC
ATA Chapter: Mid-Atlantic
340 N 12th Street, Ste. 108
Philadelphia, PA 19107
610-284-0139
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Dean Marino,
Director of Marketing
Communications
INSPYRE SOLUTIONS, INC.
ATA Chapter: West Coast
10540 Angeton Ct.
San Diego, CA 92126
866-230-5007
[email protected]
www.inspyresolutions.com
Company Type: Contact Center
# Years in Business: 16
# of Employees: 250
Industries Served:
Automotive; Consumer Products;
Manufacturing; Telecom; Utlitites
Company Contacts:
Primary Contact: Kent Urich, Vice
President of Sales
Compliance Contact: Peter Gordon,
SVP Operations
HR Contact: Cynthia Selley, Vice
President Human Resources
Sales Contact: Kent Ulrich, Vice
President of Sales
INSTITUTO MEXICANO DE TELESERVICIOS, IMT
ATA Chapter: International
Gabriel Mancera # 835
Col. del Valle
Mexico, DF 03100
MEXICO
(52 55) 5340.2290
(5255) 5543.48.22
[email protected]
www.imt.com.mx
Company Type: Consultants /
Trainers
# Years in Business: 20
# of Employees: 40
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Eugenia Aguirre,
President
Business Development Contact:
Gonzalo GarcÃ_a Rihbany, Deputy
General Manger
Marketing Contact: Esteban Arce
Riqué, International Projects &
Forums Director
Sales Contact: Esteban Arce
Riqué, International Projects &
Forums Director

126. INTELEPEER, INC.
ATA Chapter: Southeastern
2855 Campus Drive, Suite 200
San Mateo, CA 94403
650.525.9200
[email protected]
www.intelepeer.com
Company Type: Industry Supplier
# Years in Business: 7
# Years ATA Member: 1
# of Employees: 73
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Karen Sindelar,
Marketing Manager
Business Development Contact: Gary
LeJeune, Senior Director, Sales
Marketing Contact: Karen Sindelar,
Marketing Manager
Sales Contact: Gary LeJeune, Senior
Director, Sales
106ATA MEMBERSHIP DIRECTORY
I
INTERACTIVE INTELLIGENCE
ATA Chapter: Ohio Valley
7601 Interactive Way
Indianapolis, IN 46278
317-872-3000
[email protected]
www.inin.com
Company Type: Industry Supplier
# Years in Business: 16
# Years ATA Member: 10
# of Employees: 600
Company Contacts:
Primary Contact: Sarah Harnish,
Event Manager
INTERACTIVE RESPONSE TECHNOLOGIES, INC
ATA Chapter: Florida
4500 North State Road 7, Suite 301
Fort Lauderdale, FL 33319
800-700-3033
954-484-0818
[email protected]
www.callcenter.com
Company Type: Contact Center
# Years in Business: 17
# Years ATA Member: 15
# of Employees: 6000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites; Education
Enrollment
Company Contacts:
Primary Contact: Stephen Ferber,
General Counsel and Strategic
Planning
Business Development Contact:
Robert Constantine, Director of
Marketing and Strategic Planning
Compliance Contact: Stephen Ferber,
General Counsel and Strategic
Planning
Legal Contact: Stephen Ferber,
General Counsel and Strategic
Planning
HR Contact: Sandra Gobbo, SVP of
Administration
Marketing Contact: Robert
Constantine, Director of Marketing
and Strategic Planning
Sales Contact: Stephen Ferber,
General Counsel and Strategic
Planning
INTERACTIVE SOFTWORKS, INC.
ATA Chapter: Southeastern
803 Sycolin Road SE, Suite 203
Leesburg, VA 20175
703-669-2800
703-669-5508
[email protected]
www.interactivesoftworks.com
Company Type: Industry Supplier
# Years in Business: 21
# Years ATA Member: 4
# of Employees: 30
Industries Served:
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Internet Tech;
Retail; Telecom; TV Satellite
Company Contacts:
Primary Contact: Robb Duke,
Director, Marketing
Business Development Contact: Fred
White, VP, Business Development
HR Contact: Zaida Toledo
Marketing Contact: Robb Duke,
Director, Marketing
Sales Contact: Loyd Olson, Sales

127. 107 www.ataconnect.org
INTERIOR CONCEPTS
ATA Chapter: Midwest
18525 Trimble Court
Spring Lake, MI 49456
800-678-5550
616-846-3925
[email protected]
www.interiorconcepts.com
Company Type: Manufacturer
# Years in Business: 18
# Years ATA Member: 1
# of Employees: 50
Industries Served:
Credit Cards; Finance; Fund Raising
Charity; Healthcare; Insurance;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Jennifer Way,
Marketing Manager
Sales Contact: Vicki Neiderheide Jim
Archer, Regional Manager
I
ATA Chapter: Mid-Atlantic
204 Carter Drive
West Chester, PA 19382
610-696-4646
610-429-5137
[email protected]
www.intermediamarketing.com
Company Type: Contact Center
# Years in Business: 27
# Years ATA Member: 20
# of Employees: 700
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Andy Thompson,
Director
Business Development Contact: Andy
Thompson
INTERMEDIA MARKETING SOLUTIONS
INTERNATIONAL UNION OF POLICE ASSOCIATIONS
ATA Chapter: Florida
1549 Ringling Blvd., 6th Floor
Sarasota, FL 34236
941-487-2560
941-487-2570
[email protected]
Company Type: Labor Union
# Years in Business: 30
# Years ATA Member: 1
# of Employees: 30
Industries Served:
Fund Raising Charity
Company Contacts:
Primary Contact: Timothy Scott,
International Secretary-Treasurer
INTERSECTIONS INC
ATA Chapter: Potomac
ATA PLATINUM MEMBER
3901 Stonecroft Blvd.
Chantilly, VA 20151
703-488-6100
www.intersections.com
Company Type: Telservices User
# Years in Business: 16
# Years ATA Member: 2
# of Employees: 1000
Industries Served:
Credit Cards; Insurance; Other
Company Contacts:
Primary Contact: Steven Schwartz,
EVP, Consumer Services
Business Development Contact: Lynn
Sheck, SVP, Business Development
Legal Contact: Neal Dittersdorf, EVP,
Chief Legal Officer
HR Contact: Michelle Tutt, SVP,
Human Resources
INTOUCH
ATA Chapter: West Coast
15055 Los Gatos Blvd., Suite 350
Los Gatos, CA 95032
408-458-4300
408-458-4343
[email protected]
www.iwillbeintouch.com
Company Type: Contact Center
# Years in Business: 9
# Years ATA Member: 1
# of Employees: 100
Industries Served:
Finance; Insurnace
Company Contacts:
Primary Contact: Maryanne Gaines,
Director of Operations

128. INTOUCH CONSULTING
ATA Chapter: Midwest
10101 W 87th Street, Suite 200
Overland Park, KS 66212
913-498-0164
913-498-0358
[email protected]
www.intouchconsulting.com
Company Type: Consultants /
Trainers
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 0
Industries Served:
Automotive; Consumer Products;
Entertainment; Govt Political;
Healthcare; Insurance; Retail;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Dr. John
Vandewalle, Owner
Business Development Contact:
Randy Field, COO
108ATA MEMBERSHIP DIRECTORY
J
INVEST IN BOGOTA
ATA Chapter: CALA
Cra. 7 71-21
Torre B, Of 901
Bogata
Cundinamarca
COLOMBIA
571-742-3030
Company Type:
Other
Company Contacts:
Primary Contact: Jorge Cepeda,
Marketing
IRS
ATA Chapter: Southeastern
401 West Peachtree Street, 1215
Atlanta, GA 30308
404-338-8113
[email protected]
www.irs.gov
Company Type: Government -
Revenue
# Years in Business: 20
# Years ATA Member: 1
# of Employees: 15,000
IT ENABLED SERVICES ALLIANCE, INC. (ITESA - MANAGEMENT CONSULTANTS)
ATA Chapter: NY Metro
69 Fifth Avenue, Suite 9J
New York , NY 10003
212-463-0043
[email protected]
www.itesa.com
Company Type: Consultants /
Trainers
# Years in Business: 10
# Years ATA Member: 7
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Keith Fiveson, CEO,
President
J. KNIPPER AND COMPANY, INC.
ATA Chapter: NY Metro
One Healthcare Way
Lakewood, NJ 08701
732-905-7878
732-905-0469
[email protected]
www.knipper.com
Company Type: Telservices User
# Years in Business: 25
# Years ATA Member: 1
# of Employees: 250
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Judith Stone,
Manager, Teleservices

129. 109 www.ataconnect.org
JACKSON LEWIS, LLP
ATA Chapter: Midwest
10050 Regency Circle, SUite 400
Omaha, NE 68114
402-391-1991
402-391-7363
[email protected]
www.jacksonlewis.com
Company Type: Consultants /
Trainers
# Years in Business: 50+
# of Employees: 1200+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment; Govt
Political; Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Retail; Shipping;
Utlitites
K
JV M, INC.
ATA Chapter: Mid-Atlantic
1221 N. Church Street, Suite 202
Moorestown, NJ 08057
856-638-0399
856-316-7465
[email protected]
www.jvminc.com
Company Type: Sales/Marketing
# Years in Business: 17
# Years ATA Member: 3
# of Employees: 20
Industries Served:
Automotive; Finance; Hardware;
Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Shipping; Software;
Telecom; Professional Services
Company Contacts:
Primary Contact: Jeffrey Josephson,
President
Marketing Contact: Denise M.
Wallace, Director, Project
Management Research
K2 MARKETING SERVICES INC
ATA Chapter: Potomac
2179 Harpoon Drive
Stafford, VA 22554
540-657-1191
www.k2marketingservices.com
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Mark McCabe,
President
KCG CONSULTING, INC.
ATA Chapter: Florida
1114 Camellia Circle
Weston, FL 33326
954-217-7550
954-217-7362
[email protected]
www.kavconsulting.com
Company Type: Consultants /
Trainers
# Years in Business: 12
# Years ATA Member: 11
# of Employees: 10
Industries Served:
Consumer Products; Credit Cards;
Finance; Insurance; Retail; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Paul Kavanaugh,
Managing Principal
Business Development Contact: rian
Kavanaugh, Senior Project Manager
Compliance Contact: Brian
Kavanaugh, Senior Project Manager
HR Contact: Diana Kavanaugh, VP-
Human Resources
Marketing Contact: Paul Kavanaugh,
Managing Principal
Sales Contact: Paul Kavanaugh,
Managing Principal

130. KIPANY PRODUCTIONS
ATA Chapter: NY Metro
32 East 39th Street
New York, NY 10016
212-883-8300
212-883-0409
[email protected]
www.kipany.com
Company Type: Industry Supplier
# Years in Business: 30
# Years ATA Member: 5
# of Employees: 35
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity;
Healthcare; Insurance; Telecom; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Andy Weinrich,
Executive Vice President
Business Development Contact: Andy
Weinrich, Executive Vice President
Compliance Contact: Michael Rupp,
Vice President - Marketing
Operations
HR Contact: Jeff Fishman
Senior Vice President - Finance
Marketing Contact: Andy Weinrich,
Executive Vice President
Sales Contact: Andy Weinrich,
Executive Vice President
110ATA MEMBERSHIP DIRECTORY
L
KONEXO CONTACT AND SOLUTION CENTER
ATA Chapter: International
Las Canadas No. 140
Col. TresMarias
Morelia, Michoacan 58254
MEXICO
52 [phone]
[email protected]
www.konexocc.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 1
# of Employees: 2000
Industries Served:
Finance; Healthcare; Insurnace;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Veronica Yaffar,
Director of Sales and Marketing
Sales Contact: Carola Calderoni,
Sales Manager
LANPHEAR IND INC
ATA Chapter: Midwest
12064 Lewison Lane
Gretna, NE 68028
402-332-3613
402-332-3638
[email protected]
www.lanphearinc.com
Company Type: Consultants /
Trainers
# Years in Business: 18
# Years ATA Member: 5
# of Employees: 3
Industries Served:
Automotive; Credit Cards; Fund
Raising Charity; Govt Political;
Healthcare; Insurance; Mobile;
Telecom; Publishing
Company Contacts:
Primary Contact: Janell Lanphear,
President
LAVEN & LOEB, INC.
ATA Chapter: Arizona
6501 East Greenway Pkwy 103-405
Scottsdale, AZ 85254
480-998-7360
775-766-3678
[email protected],
[email protected]
www.lavenandloeb.com
Company Type: Executive Search
Firm
# Years in Business: 7
# Years ATA Member: 7
# of Employees: 3
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure;
Utlitites; Other
Company Contacts:
Primary Contact: Ava Laven,CPC,
President
Business Development Contact:
Richard Loeb, Vice President
HR Contact: Victor Taylor, Director of
Research

131. 111 www.ataconnect.org
LEAPFROG ONLINE
ATA Chapter: Chicago Metro
807 Greenwood Street
Evanston, IL 60201
847-440-8379
Company Contacts:
Primary Contact: Michael Leff, Vice
President
L
LENOX
ATA Chapter: Mid-Atlantic
1414 Radcliffe Street
Bristol, PA 19007
215-750-6900
Company Type:
Contact Center
Company Contacts:
Primary Contact: Nancy Cowen,
Accounts Payable
LIEBER & ASSOCIATES
ATA Chapter: Chicago Metro
3740 N. Lake Shore Drive,
Suite 15B-2
Chicago, IL 60613
773-325-9400
773-325-0621
[email protected]
www.LieberAndAssociates.com
Company Type: Consultants /
Trainers
# Years in Business: 21
# Years ATA Member: 15
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites; Catalogers; Direct
Marketers; Education; Training
Company Contacts:
Primary Contact: Mitchell Lieber,
President
Business Development Contact:
Mitchell Lieber, President
Compliance Contact: Mitchell Lieber,
President
LIVE2SELL GROUP OF COMPANIES
ATA Chapter: International
3rd Flr, Hyundai Bldg
A.S. Fortuna Street
Mandaue City, Cebu 06014
PHILIPPINES
[phone]
[phone]
[email protected]
www.live2sellgroup.com
Company Type: Contact Center
# Years in Business: 5
# Years ATA Member: 2
# of Employees: 200+
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Hardware;
Healthcare; Insurnace; Internet Tech;
Mobile; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Chris Ducker, CEO
LOGAN ALLIANCE FOR DEVELOPMENT
ATA Chapter: South Central
116 South Main Street
Russellville, KY 42276
270-726-9575
270-726-2237
[email protected]
www.loganleads.com
Company Type: Economic
Development Organization
# Years in Business: 16
# Years ATA Member: 1
# of Employees: 2
Industries Served:
Automotive; Consumer Products;
Govt Political; Manufacturing;
Shipping; Utlitites
Company Contacts:
Primary Contact: Thomas Harned,
Executive Director
HR Contact: Paula Timberlake,
Administrative Assistant

132. LOYOLA UNIVERSITY MARYLAND
112ATA MEMBERSHIP DIRECTORY
M
ATA Chapter: Potomac
102 Cedarcroft Road
Baltimore, MD 21212
240-687-1709
Company Contacts:
Primary Contact: Devin Stone
MER (MCDANIEL EXECUTIVE RECRUITERS)
ATA Chapter: Arizona
1661 Portage Ave, Suite 705
Winnipeg, MB R3J 3T7
CANADA
866-991-3555
204-953-3933
[email protected]
www.justcareers.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 10
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Hardware;
Healthcare; Insurance; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Chad McDaniel,
President
MAC MURRAY, PETERSEN & SHUSTER, LLP
ATA Chapter: Ohio Valley
ATA PLATINUM MEMBER
6530 West Campus Oval , Suite 210
New Albany, OH 43054
614-939-9955
614-939-9954
[email protected]
www.mpslawyers.com
Company Type: Legal
# Years in Business: 17
# Years ATA Member: 7
# of Employees: 7
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Michele Shuster,
Partner
MAKK MARKETING CONCEPTS
ATA Chapter: Florida
14046 Fox Glove St.
Winter Garden, FL 34787
954-261-1133
[email protected]
www.mmcincorporated.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 80
Industries Served:
Automotive; Consumer Products;
Healthcare; Insurnace; Shipping;
Telecom; Travel Leisure
Company Contacts:
Primary Contact: Self
Business Development Contact: Self
Compliance Contact: Aaron Smith,
VP of Operations
HR Contact: Cameron Curriden,
Director of HR
Sales Contact: William Spear,
Director of Sales
MANHATTAN ADVERTISING & MEDIA LAW, INC.
ATA Chapter: West Coast
1500 Rosecrans Ave., Suite 500
Manhattan Beach, CA 90266
310-706-4026
310-706-4027
[email protected]
www.admedialaw.com
Company Type: Legal
# Years in Business: 5
# Years ATA Member: 3
# of Employees: 6
Industries Served:
Automotive; Consumer Products;
Retail
Company Contacts:
Primary Contact: Philip Rebentisch,
Media Paralegal

133. 113 www.ataconnect.org
M
MARCATEL COM, S.A.
ATA Chapter: South Central
10190 Katy Fwy Suite# 410
Houston, TX 77043
713-461-5895
[email protected]
www.unifica.us
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 1
# of Employees: 300
Industries Served:
Credit Cards; Finance; Healthcare;
Insurnace; Internet Tech; Retail;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Gustavo de la Pena,
VP Business Development
MARKETLINK, INC.
ATA Chapter: Midwest
4305 Fleur Drive
Des Moines, IA 50321
515-285-3420
515-285-9640
marketlinkinc.net
www.marketlinkinc.com
Company Type: Contact Center
# Years in Business: 18
# of Employees: 300
Industries Served:
Insurnace; Telecom; TV Satellite;
Pharma; Magazines; Farm Machinery
Company Contacts:
Primary Contact: Kourtney Keough,
President & CEO
Business Development Contact:
Justin Simbro, Director of New
Business Development
Compliance Contact: Faith Baer,
Compliance Officer
HR Contact: Amy Potratz, Human
Resources Manager
MASS MARKETING INSURANCE GROUP, INC.
ATA Chapter: Mid-Atlantic
435 Devon Park Drive, Suite 802
Wayne, PA 19087
484-654-1160
484-654-1175
[email protected]
www.mmig.net
Company Type: Telservices User
# Years in Business: 26
# Years ATA Member: 15
# of Employees: 18
Industries Served:
Credit Cards; Finance; Insurance
Company Contacts:
Primary Contact: Mike Lantzy, VP of
Marketing
MCCOY ENTERPRISES
ATA Chapter: Mid-Atlantic
1422 Garrett Lane
West Chester, PA 19380
610-220-1355
[email protected]
www.mccoyenterprises.com
Company Type: Consultants /
Trainers
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 40
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Robert Madonna,
Principal and EVP Sales & Marketing
Business Development Contact:
Alicia Vincent, Director - Business
Development
Marketing Contact: Robert Madonna,
Principal and EVP Sales & Marketing
Sales Contact: Robert Madonna
Principal and EVP Sales & Marketing

134. MCKEE CONSULTING LLC
114ATA MEMBERSHIP DIRECTORY
M
ATA Chapter: West Coast
1404 W Country Club Lane
Escondido, CA 92026
760-738-8200
760-738-1415
[email protected]
www.ThePositiveCoachApproach.com
Company Type: Consultants /
Trainers
# Years in Business: 32
# of Employees: 2
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity;
Healthcare; Insurance; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Judy McKee, Sr.
Parter
Business Development Contact: Judy
McKee, Sr. Parter
HR Contact: Sally Cordova, Partner
Marketing Contact: Sally Cordova,
Partner
Sales Contact: Sally Cordova,
Partner
MDS COMMUNICATIONS CORP.
ATA Chapter: Arizona
545 W. Juanita Ave.
Mesa, AZ 85210
480-752-8140
480-752-8144
[email protected]
www.MDScom.com
Company Type: Telservices User
# Years in Business: 18
# of Employees: 250
Industries Served:
Fund Raising Charity
Company Contacts:
Primary Contact: Jonathan Mount Jr.,
President
Business Development Contact:
Jonathan D. Mount Jr., President
HR Contact: Preston Pollock, Human
Resources Manager
MDY CONTACT CENTER
ATA Chapter: CALA
lazaro Cardenas 1810, Suite 1102
Col. Del Paseo Residencial
Monterrey, NL 64920
MEXICO
5.28182E+11
Company Type:
Contact Center
Company Contacts:
Primary Contact: Ricardo Galaviz,
Sales Manager
MEMBERSHIP SERVICES, LLC
ATA Chapter: Florida
696 First Avenue North, Ste 100
St. Petersburg, FL 33701
727-531-5600
Company Type:
Contact Center
Company Contacts:
Primary Contact: Megan Schultz,
General Counsel
METRO NEWS SERVICE, INC.
ATA Chapter: South Central
PO BOX 767
DeSoto, TX 75123
972-227-6170
972-230-4555
[email protected]
www.Metro-News.com
Company Type: Telservices User
# Years in Business: 47
# Years ATA Member: 2
Company Contacts:
Primary Contact: HW Southward,
President
Business Development Contact:
Chris Southward, VP Operations
Compliance Contact: Bryan Jarvis
Marketing Contact: Eric Southward,
VP Marketing
Sales Contact: Eric Southward, VP
Sales

135. 115 www.ataconnect.org
M
METROPOLITAN OPERA ASSOCIATION
ATA Chapter: NY Metro
Lincoln Center
New York, NY 10023
212-501-3471
Company Type:
Contact Center
Company Contacts:
Primary Contact: Maryann Gallagher,
Director of Sales and Service
MEYER TELESERVICES
ATA Chapter: Midwest
14 7th Avenue North
St. Cloud, MN 56303
320-259-4000
[email protected]
www.callmeyer.com
Company Type: Telservices User
# Years in Business: 33
# of Employees: 400
Industries Served:
Consumer Products; Fund Raising
Charity; Govt Political; Healthcare;
Insurnace; Manufacturing; Mobile;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Nicholas Gerten,
CEO
Business Development Contact:
Frank Ortiz, VP Business
Development
Compliance Contact: Nicholas
Gerten, CEO
HR Contact: Gary Owen, CFO
Marketing Contact: Frank Ortiz, VP
Business Development
Sales Contact: Frank Ortiz
MICROSOFT CORPORATION
ATA Chapter: West Coast
ATA PLATINUM MEMBER
One Microsoft Way
Redmond, WA 98052
425-882-8080
[email protected]
www.microsoft.com
Company Type: Telservices User
# Years in Business: 35
# Years ATA Member: 2
# of Employees: 90,000
Industries Served:
Software
Company Contacts:
Primary Contact: Marisa Rogers
Business Development Contact:
Sean Warren, Vendor Account
Manager
Marketing Contact: Maurice Rice,
Group Marketing Manager
MOBIUS VP, LLC
ATA Chapter: Ohio Valley
3815 River Crossing Parkway,
Suite 20
Indianapolis, IN 46240
317-816-6000
317-816-6006
[email protected]
www.mobiusvp.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 7
# of Employees: 14
Industries Served:
Consumer Products; Finance;
Internet Tech; Travel Leisure
Company Contacts:
Primary Contact: Bill Morris,
Managing Partner
MOTIVATED INCENTIVES, LLC
ATA Chapter: South Central
PO Box 93195
Southlake, TX 76092
888-642-7743
[email protected]
www.MotivatedIncentives.com
Company Type: Industry Supplier
# Years in Business: 3
# Years ATA Member: 3
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Laurie Alm, CEO
President
Business Development Contact:
Stacey Jones, VP Operations

136. 116ATA MEMBERSHIP DIRECTORY
N
ATA Chapter: NY Metro
116 Radio Circle, PO Box 954
Mount Kisco, NY 10549
914-239-4310
914-244-0325
[email protected]
www.mpioutsourcing.com
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 6
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Dick Penn, CEO
Business Development Contact: Dick
Penn, CEO
Compliance Contact: Anne Shaw,
CFO
MPI OUTSOURCING
MTI
ATA Chapter: Midwest
ATA PLATINUM MEMBER
112 W Main St
PO Box 430
Mohall, ND 58761
701-756-6483
756-701-6470
www.mtind.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 5
# of Employees: 450
Industries Served:
Hardware; Insurnace; Telecom;
Utlitites; Consumer Products;
Entertainment; Finance; Govt Political
Company Contacts:
Primary Contact: Kathy Hett, CEO
Marketing Contact: Carole Hanson,
VP of Client Services
MURAD, INC.
ATA Chapter: West Coast
2121 Rosecrans Avenue, 5th Floor
El Segundo, CA 90245
800-896-8723
888-456-8723
[email protected]
www.murad.com
Company Type: Skincare Company
# Years in Business: 20
# Years ATA Member: 3
# of Employees: 350
Industries Served:
Beauty
Company Contacts:
Primary Contact: Laura Hernandez,
Director, Customer Care
HR Contact: Margarett Gaal, Director,
Human Resources
Marketing Contact: Lori Jacobus, Vice
President, Global Marketing
MXENERGY
ATA Chapter: NY Metro
595 Summer Street, Suite 300
Stamford, CT 06901
203-356-1318
Company Type:
Telservices User
Company Contacts:
Primary Contact: Kristin Kreuder,
Associate General Counsel
NAI GLOBAL CALL CENTER/SITE SELECTION GROUP
ATA Chapter: South Central
4851 LBJ Freeway, Suite 1000
Dallas, TX 75244
214-256-7100
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Van Power, Chief
Operating officer/ Broker

137. 117 www.ataconnect.org
N
NATIONAL ASSOCIATION OF BOARDS OF PHARMACY
ATA Chapter: Chicago Metro
1600 Feehanville Drive
Mount Prospect, IL 60056
847-391-4400
847-375-1159
[email protected]
www.nabp.net
Company Type: Pharmacy
# Years ATA Member: 2
Industries Served:
Pharmacy
NCO CUSTOMER MANAGEMENT
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
507 Prudential Road
Horsham PA 19042
800-220-2274
215-441-3923
[email protected]
www.ncogroup.com
Company Type: Contact Center
# Years in Business: 84
# Years ATA Member: 25+
# of Employees: 33,000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Insurnace; Internet Tech; Mobile;
Retail; Shipping; Software; Telecom;
TV Satellite
Company Contacts:
Primary Contact: Lisa Saidel,
Director, Compliance
Business Development Contact:
Bruce Kramer, Director, Proposals
Compliance Contact: Lisa Saidel,
Director, Compliance
Legal Contact: Joshua Gindin, EVP
and General Counsel
Marketing Contact: Tom Hoy, SVP,
Marketing
Sales Contact: Scott Ross, SVP,
Sales
NETWORK DIRECT, INC.
ATA Chapter: West Coast
14530 Delano Street
Van Nuys, CA 91411
818-908-4000
www.networkdirectinc.com
Company Type:
Contact Center
Company Contacts:
Primary Contact: Rita Wood,
President
NEUSTAR, INC.
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
46000 Center Oak Plaza
Sterling, VA 20166
571-434-5400
571-434-5786
[email protected]
www.neustar.biz
www.tcpacompliance.us
Company Type: Industry Supplier
# Years in Business: 11
# Years ATA Member: 6
# of Employees: 900
Industries Served:
Internet Tech; Mobile; Telecom
Company Contacts:
Primary Contact: Lisa Turner, Product
Manager, Wireless Do-Not-Call
Business Development Contact: Jack
Dziak, Chief Strategy Officer
Compliance Contact: John Manning,
Sr. Director, NANPA Operations
Legal Contact: Martin Lowen, SVP
and General Counsel
HR Contact: Doug Arnold, SVP,
Human Resources
Marketing Contact: Mark Pilipczuk,
VP, Marketing

138. 118ATA MEMBERSHIP DIRECTORY
N
NEW WORLD INCENTIVES
ATA Chapter: Arizona
2831 E Fandango Dr
Gilbert, AZ 85298
480-588-5551
480-304-9342
[email protected]
www.newworldincentives.com
Company Type: Industry Supplier
# Years in Business: 2
# Years ATA Member: 1
# of Employees: 5
Industries Served:
Automotive; Entertainment; Fund
Raising Charity; Healthcare; HR
Recruiters; Insurance; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Angela Smith,
Manager
Marketing Contact: Angela Smith,
Manager
NEWSPAPER ASSOCIATION OF AMERICA
ATA Chapter: Potomac
4401 Wilson Blvd
Arlington, VA 22203
571-366-1030
[email protected]
www.naa.org
Company Type: Trade Organization
# Years in Business: 12
# Years ATA Member: 5
# of Employees: 25
Industries Served:
Other
Company Contacts:
Primary Contact: John Murray, VP
NEXINTERACTIVE
ATA Chapter: West Coast
650 South Grand Ave, Suite 610
Los Angeles, CA 90010
213-268-2557
626-282-8870
[email protected]
www.nexinteractive.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 10
Industries Served:
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Healthcare;
Insurance; Internet Tech; Software;
Utlitites
Company Contacts:
Primary Contact: Rudy Salazar, Chief
Technology Officer
Business Development Contact:
Rudy Salazar
Marketing Contact: Bianca Bryant,
Marketing Manager
Sales Contact: Rudy Salazar, CTO,
Business Development
NEXT CONTACT
ATA Chapter: West Coast
1737 N First St. - Suite 110
San Jose, CA 95112
408-414 8195
margarita.rodriguez@next-
contact.com
www.next-contact.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 1
# of Employees: 2000
Industries Served:
Consumer Products; Finance;
Healthcare; Insurnace; Internet Tech;
Mobile; Telecom; Travel Leisure; TV
Satellite
Company Contacts:
Primary Contact: Margarita
Rodriguez, Chief Operations Officer

139. 119 www.ataconnect.org
N
NOBELBIZ
ATA Chapter: West Coast
5857 Owens Ave.
Carlsbad, CA 92008
760-405-0105
[email protected]
www.nobelbiz.com
Company Type: Industry Supplier
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Fund Raising
Charity; Govt Political; Healthcare;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Ray Pollum, VP of
Sales
Business Development Contact: Keith
Weinberg, Regional Sales Director
Marketing Contact: Ari Bajaj,
Marketing Director
Sales Contact: Jeff Wesson, National
Sales Manager
NOBLE SYSTEMS CORPORATION
ATA Chapter: Southeastern
4151 Ashford Dunwoody Road,
Suite 600
Atlanta, GA 30319
404-851-1331
404-851-1421
[email protected]
www.noblesys.com
Company Type: Industry Supplier
# Years in Business: 21
# of Employees: 300
Industries Served:
Consumer Products; Credit Cards;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurance;
Manufacturing; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Chris Hodges,
Senior VP, Sales & Marketing
Business Development Contact:
Chris Hodges, Senior VP, Sales &
Marketing
Compliance Contact: John Simpson,
CIO
Legal Contact: Banks Neil, Attorney
HR Contact: Sara Andrews, VP
Administration
Marketing Contact: Lee Allum, VP
Marketing
Sales Contact: Chris Hodges, Senior
VP, Sales & Marketing
NORTHWEST DIRECT MARKETING, INC.
ATA Chapter: West Coast
ATA PLATINUM MEMBER
15400 Greenvrier Parkway,
Suite A450
Beaverton, OR 97006
503-601-8900
503-601-8899
[email protected]
www.nwdirectmarketing.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 14
# of Employees: 450
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
Insurnace; Mobile; Telecom; Travel
Leisure; TV Satellite; Utlitites;
Membership Club Affinity
Company Contacts:
Primary Contact: Roger Risley, SVP
Sales & Marketing
Business Development Contact:
Timothy C. Rote, President & CEO
Compliance Contact: Roger W.
Risley, SVP Sales & Marketing
HR Contact: Tanya Rote, Controller
Marketing Contact: Wayne Spinney,
Marketing Manager
Sales Contact: Roger W. Risley
SVP Sales & Marketing
NobelBiz is a facilities based carrier providing value added long-distance service to the contact center market
(primarily teleservices companies, collection agencies and financial institutions). As a “high call volume” centric
company, we develop voice services providing greater efficiencies on calling patterns and increased effectiveness on
campaigns. Our flagship service LocalTouch™, is a patent pending ANI management service designed to increase
the likelihood of a live contact. Analytics gathered from a client base operating more than 350 call centers allows us
to guarantee a thirty percent (30%) increase in contact rate. The service is delivered in the form of Voice T1’s which
integrate directly to existing telephony infrastructure (dialer, PBX, ACD, IVR, etc.). Prospective clients are offered an
opportunity to try the service in their environment before committing to a contract. NobelBiz offers LocalTouch™,
SMRT-Touch® (Simple Multi-Site Routing Technology), Enhanced Carrier Services including Cloud Based
Applications, competitive rates, exceptional service and a team dedicated to supporting high call volume clients. We
would welcome an opportunity to share additional information about NobelBiz and our services.

140. 120ATA MEMBERSHIP DIRECTORY
O
NOVO 1
ATA Chapter: South Central
ATA PLATINUM MEMBER
4301 Cambridge Rd
Fort Worth, TX 76155
817-355-6899
817-355-8505
[email protected]
www.novo1.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 20
# of Employees: 1200
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Govt Political;
Healthcare; Insurnace;
Manufacturing; Mobile; Retail;
Shipping; Telecom; Travel Leisure; TV
Satellite; Utlitites; Publishing
Company Contacts:
Primary Contact: Mike Larose, VP
Sales
Business Development Contact: Mike
Larose, VP Sales
Compliance Contact: Roger
Schreiber, VP Compliance
Legal Contact: Roger Schreiber, VP
Compliance
HR Contact: Cathy Graham,
Recruiting MGR
Marketing Contact: Mike Larose, VP
Sales
Sales Contact: Mike Larose, VP
Sales
NQ SERVICES LLC
ATA Chapter: Florida
110 Burnsed Pl, Suite 1000
Oviedo, FL 32765
321-218-9991
321-218-9120
[email protected]
www.nqservices.com
Company Type: Contact Center
# Years in Business: 2
# Years ATA Member: 1
# of Employees: 24
Industries Served:
Credit Cards; Finance
Company Contacts:
Primary Contact: Grant Nickelsen,
Principal
Compliance Contact: Joseph Glenn
Legal Contact: Darren Greene
HR Contact: Joseph Glenn
NUXIBA TECHNOLOGIES
ATA Chapter: Mountain
5802 South Cove Creek
Salt Lake City, UT 84107
801-288-4044
801-288-4045
[email protected]
www.nuxiba.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 2
# of Employees: 30
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Boan Rubalcava,
President
Business Development Contact: Ron
Gustaveson, Bisiness Development
Mgr.
Sales Contact: Ron Gustaveson, Dir.
Sales
NVOQ
ATA Chapter: Mountain
1715 38th Street
Bolder, CO 80301
720-562-4500
Company Type:
Other
Company Contacts:
Primary Contact: Conrad McCarty,
CFO
NOVATEL, LTD.
ATA Chapter: South Central
ATA PLATINUM MEMBER
11550 IH10 West, Suite 110
San Antonio, TX 78230
210-698-8005
210-349-7562
[email protected]
www.novatelnetworks.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 4
# of Employees: 25
Industries Served:
Telecom; Other
Company Contacts:
Primary Contact: Alan Saltzman,
CFO
Marketing Contact: Robert Gilbert,
[email protected]
Sales Contact: Jeff Watson,
[email protected]

141. 121 www.ataconnect.org
O
OMAHA STEAKS
ATA Chapter: Midwest
11030 O Street
Omaha, NE 68137
402-597-3000
402-597-8289
[email protected]
www.omahasteaks.com
Company Type: Consumer Direct
Sales
# Years in Business: 93
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Bob Henthorne,
National Sales Director
Sales Contact: Jerinda McKamy,
Direct Sales Manager
OMEGA DIRECT RESPONSE INC.
ATA Chapter: International
30 Wertheim Court, Unit 12
Richmond Hill, ON L4B 1B9
CANADA
905-482-3421
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bharat Hansraj,
President & CEO
ONBRAND24
ATA Chapter: NY Metro
100 Cummings Center, Suite 306L
Beverly, MA 01915
978-524-8777
978-524-8787
[email protected]
www.OnBrand24.com
Company Type: Contact Center
# Years in Business: 22
# Years ATA Member: 3
# of Employees: 106
Industries Served:
Consumer Products; Entertainment;
Finance; Healthcare; Insurnace;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Mark Fichera, CEO
Business Development Contact:
Rhonda Rohtstein, Director of
Business Development
Compliance Contact: Michael Moody,
Director of Operations
HR Contact: Priscilla Aucone,
Comptroller
ONETOUCH DIRECT
ATA Chapter: Florida
4902 West Sligh Avenue
16124 Suncrest Shores Dr
Tampa, Fl 33556
813-549-7500
[email protected]
www.onetouchdirect.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 3
# of Employees: 1000
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Retail; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Chris Reed, EVP
OPTIMA COMMUNICATIONS INTERNATIONAL INC
ATA Chapter: International
144 Front Street West , Suite 200
Toronto, ON M5J 2L7
CANADA
416-581-1236
416-581-8788
[email protected]
www.optima.net
Company Type: Contact Center
# Years in Business: 18
# Years ATA Member: 10
# of Employees: 700 +
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Mobile; Telecom; Utlitites
Company Contacts:
Primary Contact: Don MacLeod,
President
Business Development Contact:
Elizabeth Sedlacek, Business
Development Director
Compliance Contact: Lori Mintz,
Compliance Manager
HR Contact: Kirk Millar, Recruitment
Manager
Marketing Contact: Elizabeth
Sedlacek, Director Business
Development

142. 122ATA MEMBERSHIP DIRECTORY
P
OPTIMA DIRECT
ATA Chapter: Potomac
ATA PLATINUM MEMBER
8618 Westwood Center Drive,
Suite 400
Vienna, VA 22182
703-918-9000
[email protected]
www.optimadirect.com
Company Type: Telservices User
# Years in Business: 25
# Years ATA Member: 15+
# of Employees: 50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurnace;
Internet Tech; Manufacturing; Mobile;
Retail; Shipping; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jeff Myers, SVP
and General Manager
Business Development Contact: Jeff
Symon, VP Sales and Marketing
Compliance Contact: Dave Lee, VP
IS IT
HR Contact: Jennifer Cumiskey, CFO
ORION MARKETING GROUP
ATA Chapter: South Central
12000 Network Blvd., Bldg. A
Suite 105
San Antonio, TX 78249
210-694-4114
210-690-9215
[email protected]
www.orionmkt.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 5
# of Employees: 50
Industries Served:
Finance; Healthcare
Company Contacts:
Primary Contact: Joe Seringer,
President
Business Development Contact: Mike
Seringer, VP Business Development
Compliance Contact: Mike Seringer
ORION TELESERVICES
ATA Chapter: West Coast
1717 S 341st Place
Federal Way, WA 98003
253-946-4411
253-946-4464
[email protected]
www.orionteleservices.com
Company Type: Contact Center
# Years in Business: 53
# Years ATA Member: 3
# of Employees: 100
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Manufacturing; Mobile;
Retail; Shipping; Software; Travel
Leisure; Utlitites
Company Contacts:
Primary Contact: Matthew Van de
Voorde, Director - Teleservices
Division
Business Development Contact: Rick
Paukstis, Business Development
Manager
Compliance Contact: Steve Tyler,
Contact Center Manager
Legal Contact: K&L Gates, Lawfirm
HR Contact: Renee Winkle, HR
Generalist
Marketing Contact: Matthew Van de
Voorde, Director - Teleservices
Division
Sales Contact: Rick Paukstis,
Business Development Manager
PARALLAX TECHNOLOGIES
ATA Chapter: Midwest
7640 Dixie Highway, Suite 125
Clarkston, MI 48346
248-625-3456
248-620-3456
[email protected]
www.parallaxtechnologies.com
Company Type: Industry Supplier
# Years in Business: 24
# Years ATA Member: 1
# of Employees: 25-50
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
Insurance; Manufacturing; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Ernest LaBara,
President
Business Development Contact:
Ernest LaBara, President
Marketing Contact: Ann LaBara, VP
of Marketing
Sales Contact: Ernest LaBara,
President

143. 123 www.ataconnect.org
PAYROLL SOLUTIONS
ATA Chapter: Arizona
4700 E. Thomas Rd # 205
Phoenix, AZ 85018
480-229-7192
602-467-3361
[email protected]
www.payrollsolutions.tv
Company Type: Professional
Employer Organization
# Years in Business: 11
# Years ATA Member: 1
# of Employees: 35
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Kendall Green, VP
of Sales
Sales Contact: Kendall B. Green, VP
of Sales
P
PBA PROCESSING COMPANY
ATA Chapter: Arizona
9217 Tudor Park Pl
Las Vegas, NV 89145
702-528-0780
702-543-3301
[email protected]
www.pbacompanies.com
Company Type: Telservices User
# Years in Business: 14
# Years ATA Member: 1
# of Employees: 4
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Michael Zeto,
Partner
Business Development Contact: Tami
Miller, Director of Business
Development
PEARSON
ATA Chapter: West Coast
299 S. California Avenue, Suite 300
Palo Alto, CA 94306
650-470-3600
650-470-3636
[email protected]
www.VersantTest.com
Company Type: Industry Supplier
# Years in Business: 14
# Years ATA Member: 3
# of Employees: 40
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Ike Shin, Senior
Product Marketing Manager
Business Development Contact:
Larry Rothenberg, VP, Business
Development
Marketing Contact: Jennifer Manning,
Sales & Marketing Coordinator
Sales Contact: Mark Engelter, VP,
Sales & Marketing
PERFORMANCE CENTERS INC.
ATA Chapter: Midwest
2829 S University Dr
Fargo, ND 58103
701-293-9500
701-293-8923
[email protected]
www.pcifargo.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 8
# of Employees: 150
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political
Company Contacts:
Primary Contact: Jerry Maley,
President
Business Development Contact: Teri
Fremling, VP Operations
Compliance Contact: Teri Fremling,
VP Operations
Legal Contact: Mitch Roth
HR Contact: Lindsey Ruhn, Human
Resource Director

144. PHONE PRO
ATA Chapter: Midwest
2301 E. 45th Street
Indianapolis, IN 46205
317-547-4663
317-546-7779
[email protected]
www.phonepro.com
Company Type: Consultants /
Trainers
# Years in Business: 24
# of Employees: 8
Industries Served:
Automotive; Consumer Products;
Finance; Govt Political; Healthcare;
Insurance; Internet Tech;
Manufacturing; Retail; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Lisa Raven,
President
Marketing Contact: Monica Werner,
Sales Director
Sales Contact: Michelle Haimbaugh,
Sales Director
124ATA MEMBERSHIP DIRECTORY
P
PHONE WARE, INC.
ATA Chapter: West Coast
8902 Activity Rd, Ste A
San Diego, CA 92126
858-459-3000
Company Type:
Contact Center
Company Contacts:
Primary Contact: William Nassir,
President
PIPKINS, INC.
ATA Chapter: Midwest
16690 Swingley Ridge Road,
Suite 150
Chesterfield, MO 63017
314-469-6106
[email protected]
www.pipkins.com
Company Type: Industry Supplier
# Years in Business: 27
# Years ATA Member: 1
# of Employees: 30
Industries Served:
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
Insurance; Mobile; Retail; Telecom;
Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Bob Webb, VP-
Sales
Business Development Contact: Bob
Webb, VP-Sales
Compliance Contact: Tim Venturella,
CFO
HR Contact: Janet Mehrhoff, Office
Manager
Sales Contact: Bob Webb, VP-Sales
PLANTRONICS
ATA Chapter: West Coast
ATA PLATINUM MEMBER
345 Encinal Street
Santa Cruz, CA 95060
800-544-4660
www.plantronics.com
Company Type:
Industry Supplier
Industries Served:
Consumer Products; Entertainment;
Hardware; Internet Tech; Mobile;
Telecom
PM DIRECT MARKETING
ATA Chapter: Potomac
11250 Waples Mill Rd, Suite 310
Fairfax, VA 22030
703-272-1500
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Gurney Sloan, VP
Special Projects

145. 125 www.ataconnect.org
POSSIBLENOW, INC.
ATA Chapter: Southeastern
ATA PLATINUM MEMBER
4400 River Green Parkway, Suite 100
Duluth, GA 30096
770-255-1020
770-255-1025
[email protected]
www.possiblenow.com
Company Type: Industry Supplier
# Years in Business: 10
# Years ATA Member: 8
# of Employees: 65
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurance;
Manufacturing; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Scott Frey,
President & CEO
Business Development Contact: Tim
Muenchen, Vice President, Business
Development
Compliance Contact: Ken Sponsler,
Vice President & General Manager,
CompliancePoint
HR Contact: Rick Stauffer, Chief
Operating Officer
Marketing Contact: Beverly
Oscherwitz, Marketing Manager
Sales Contact: Tim Muenchen, Vice
President, Business Development
P
POWER DIRECT
ATA Chapter: NY Metro
4805 Pearl Rd.
Cleveland, OH 44109
216-658-9302
Company Type:
Contact Center
Company Contacts:
Primary Contact: Ernie Pizio, Vice
President of Sales
PRECISION DYNAMICS CORPORATION
ATA Chapter: West Coast
13880 Del Sur Street
San Fernando, CA 91340
818-897-1111
818-899-5592
[email protected]
www.pdcorp.com
Company Type: Manufacturer
# Years in Business: 54
# Years ATA Member: 1
# of Employees: 660
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Kim Barnes,
Manager, HR
PREMIER CANCUN VACATIONS
ATA Chapter: CALA
BLVD. KUKULKAN KM 7
CENTRO COMERCIAL LA
HACIENDA L.28
Cancum, Q.ROO 77500
MEXICO
52-998-287-4103
vvilallonga@
premiercancunvacations.com
www.premiercancunvacations.com
Company Type: Telservices User
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Virna Vilallonga,
Executive Assistant
PREVISOR
ATA Chapter: Potomac
1805 Old Alabama Road, Suite 220
Roswell, GA 30076
703-674-3332
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Michael Littman, VP
Marketing

146. PROACTIVE PLANNING GROUP
ATA Chapter: Potomac
6 N Rolling Rd
Baltimore, MD 21228
443-451-4301
[email protected]
www.proactiveplanning.net
Company Type: Consultants /
Trainers
# Years in Business: 1
# Years ATA Member: 1
# of Employees: 1
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Govt Political;
Healthcare; Insurance; Internet Tech;
Mobile; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Dan Rickwalder,
President
126ATA MEMBERSHIP DIRECTORY
P
PROGRESSIVE IMPRESSIONS INTERNATIONAL
ATA Chapter: Chicago Metro
1 Hardman Drive
Bloomington, IL 61701
309-684-6024
Company Type:
Contact Center
Company Contacts:
Primary Contact: Brad Crump,
Database & Network Services
Manager
PROMERO, INC
ATA Chapter: Florida
1100 Park Central Blvd, Suite 2500
Pompano Beach, FL 33064
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Gregg Troyanowski,
Promero, Inc
PRONTO CONNECTIONS, INC.
ATA Chapter: Chicago Metro
820 N. Orleans, Ste. 300
Chicago, IL 60610
312-649-3600
312-649-3627
[email protected]
www.prontoconnections.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 4
# of Employees: 175
Industries Served:
Consumer Products; Fund Raising
Charity; Healthcare; Insurnace; Retail
Company Contacts:
Primary Contact: Michele Ringwood,
President
Business Development Contact: Mike
Centrella, Vice President
HR Contact: Ben Martorano,
Operations Management
Sales Contact: Michele Ringwood,
President
PROTOCOL GLOBAL SOLUTIONS
ATA Chapter: Midwest
ATA PLATINUM MEMBER
2805 Fruitville Rd.
Sarasota, FL 34237
941-906-9000
941-906-9005
[email protected]
www.protocolglobalsolutions.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 7
# of Employees: 3000
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Christine Haerich,
VP of Compliance, Training and
Quality
Business Development Contact: John
Hollingsworth, VP of Business
Development
Compliance Contact: Christine
Haerich, VP of Compliance, Training
and Quality
HR Contact: William Roman, VP of
Human Resources
Marketing Contact: Rachel Macha,
EVP of Sales and Marketing
Sales Contact: Rachel Macha, EVP
of Sales and Marketing

147. 127 www.ataconnect.org
PSI MARKETING CONSULTANTS INC.
ATA Chapter: Chicago Metro
2340 S. River Road, Suite 208
Des Plaines, IL 60018
773-878-0800
Company Type: Contact Center Company Contacts:
Primary Contact: Phillip Immergluck,
President & CEO
Q
PUBLISHERS DIRECT SERVICES
ATA Chapter: Florida
9400 S Dadeland Blvd, Suite 101
Miami, FL 33156
407-774-5369
Company Type:
Telservices User
Company Contacts:
Primary Contact: Brenda Schang,
Manager
QCSS INC.
ATA Chapter: Chicago Metro
275 W Dundee
Buffalo Grove, IL 60089
847-229-7046
847-229-7047
[email protected]
www.qcssinc.com
Company Type: Contact Center
# Years in Business: 19
# Years ATA Member: 2
# of Employees: 50-99
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Deana Skyles,
Director of Marketing
Business Development Contact:
Catherine Karabetsos, President
CEO
Compliance Contact: Tom
Karabetsos, CTO
HR Contact: Deana Skyles, Director
of HR
Marketing Contact: Deana Skyles,
Director of Marketing
Sales Contact: Karin Hall, CSO Co-
Founder
QUALITY CONTACT SOLUTIONS, INC.
ATA Chapter: Midwest
808 4th St
Aurora, NE 68818
402-210-2692
402-210-2692
angela.morris@
qualitycontactsolutions.com
www.qualitycontactsolutions.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 3
# of Employees: 16
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Hardware; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Angela Morris,
President
Business Development Contact:
Kelsey Olsen, Client Services
Specialist
Compliance Contact: Angela Morris,
President
HR Contact: Nathan Teahon, Director
of Operations
Marketing Contact: Melissa Hinrichs,
Director of Client Services
Sales Contact: Angela Morris,
President
READER’S DIGEST
ATA Chapter: NY Metro
1 Reader’s Digest Rd.
Pleasantville, NY 10570
914-244-5421
914-244-7620
[email protected]
www.rd.com
Company Type: Media Publishing
# Years in Business: 88
# Years ATA Member: 6
# of Employees: 3500
Industries Served:
Consumer Products; Entertainment
Company Contacts:
Primary Contact: Suzanne Ronner,
Vice President, Global Customer
Experience

148. RED VENTURES INC
ATA Chapter: Southeastern
14120 Ballantyne Corporate Place,
Suite 200
Charlotte, NC 28277
704-971-2304
Company Type:
Contact Center
Company Contacts:
Primary Contact: Nancy Murray,
Sales Operations Manager
128ATA MEMBERSHIP DIRECTORY
R
REPUBLIC TELCOM WORLDWIDE
ATA Chapter: Ohio Valley
3939 Everhard Rd, NW
Canton, OH 44709
330-208-1111
Company Type:
Other
Company Contacts:
Primary Contact: Sara Polony,
Associate Corporate Counsel
RESULTS TECHNOLOGIES, INC.
ATA Chapter: South Central
499 E. Sheridan, #400
Dania, Fl 33004
954-290-1830
954-927-1824
[email protected]
www.theresultscompanies.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 10
# of Employees: 4100
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Mobile; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Shane Jackson, Sr.
Vice President
Business Development Contact:
Shane A Jackson, Sr. Vice President
Compliance Contact: Michael Schein,
SVP Compliance
Legal Contact: Julian Montoya, Legal
Counsel
HR Contact: Tracy Huggins, VP HR
Marketing Contact: Linette Caceido,
VP Marketing
Sales Contact: Shane A Jackson,
SVP
ROCHE ASSOCIATES, INC. THE
ATA Chapter: New England
2632 Boston Rd.
Wilbraham, MA 01095
413-596-8183
Company Type:
Contact Center
Company Contacts:
Primary Contact: Bryan McKeever, Sr
Account Executive
ROCOCO INVESTMENT INC.
ATA Chapter: CALA
Zona Franca San Isidro
Km 17 Autopista San Isidro
Santo Domingo 00199
DOMINICAN REPUBLIC
809-728-4500
www.rococomm.com
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Jaime Vargas, CEO
ROSS MARKETING
ATA Chapter: Midwest
1395 Stamy Rd.
Hiawatha, IA 52233
319-294-8080
Company Type:
Contact Center
Company Contacts:
Primary Contact: Shannon Schmidt,
Client Services Manager

149. 129 www.ataconnect.org
ROTH DONER JACKSON, PLC
ATA Chapter: Potomac
8200 Greensboro Drive, Suite 820
McLean, VA 22102
703-485-3536
703-485-3525
[email protected]
www.rothdonerjackson.com
Company Type: Legal
# Years in Business: 1
# Years ATA Member: 8
# of Employees: 2
Company Contacts:
Primary Contact: Mitchell Roth,
Member
S
SANSKRUTHI
ATA Chapter: International
Door. No. 7-1-282/c/1/29
Balkumpet
SR Nagar
INDIA
9.19966E+11
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Sandeep Gedala,
Director
SATCOM MARKETING, LLC
ATA Chapter: Midwest
6160 Summit Drive, Suite 325
Brooklyn Center, MN 55430
763-560-8001
[email protected]
www.satcommarketing.com
Company Type: Telservices User
# Years in Business: 17
# Years ATA Member: 8
Industries Served:
Entertainment; Internet Tech;
Telecom; TV Satellite
Company Contacts:
Primary Contact: F. Dale Wunderlich,
President CEO
Business Development Contact:
Annette Thorson, National Accounts
Manager
SEARS HOLDINGS
ATA Chapter: Chicago Metro
3333 Beverly Road
a4-247b
Hoffman Estates, IL 60179
847-286-9269
847-286-8418
[email protected]
www.searsholdings.com
Company Type: Retail & Services
# Years in Business: 5
# Years ATA Member: 1
# of Employees: 4000
Industries Served:
Retail; Other
Company Contacts:
Primary Contact: Gary Mitzner, DVP -
Service Contracts
Compliance Contact: Maria
DiLorenzo, VP - Chief Compliance
Officer
Legal Contact: Maria DiLorenzo, VP -
Chief Compliance Officer
HR Contact: Milena Thompson,
Director - Human Resources
SECURIAN FINANCIAL GROUP, INC
ATA Chapter: Chicago Metro
400 Robert Street North
St Paul, MN 55101
651-665-3500
[email protected]
www.minnesotalife.com
Company Type: Telservices User
# Years in Business: 130
# of Employees: 5000+
Industries Served:
Insurance

150. SHARP REES- STEALY MEDICAL CENTERS
ATA Chapter: West Coast
8695 Spectrum Center Blvd.
San Diego, CA 92126
858-499-4000
858-499-4646
[email protected]
www.Sharp.com/SRS
Company Type: Healthcare
# Years in Business: 50+
# Years ATA Member: 2
# of Employees: 18,000
Industries Served:
Healthcare; Insurance
Company Contacts:
Primary Contact: Kathrina Bidwell,
Manager, Patient Contact Centers
Marketing Contact: Kathy Hutchens,
Director, Marketing
130ATA MEMBERSHIP DIRECTORY
S
SHELL VACATIONS LLC
ATA Chapter: Chicago Metro
ATA PLATINUM MEMBER
40 Skokie Blvd, Suite 350
Northbrook, IL 60062
847-564-4600
847-564-0703
[email protected]
www.shellvacationsclub.com
Company Type: Timeshare
# Years in Business: 32
# Years ATA Member: 5
# of Employees: 2000
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Dave Thomas,
Marketing Compliance Officer
Business Development Contact:
Karen Buttice, Executive Vice
President, Business Development
Compliance Contact: Dave Thomas,
Marketing Compliance Officer
Legal Contact: Daniel Glickstein, Vice
President & General Counsel
HR Contact: Sheli Jones, Executive
Vice President Human Resources
Marketing Contact: Jack Chevrier, VP
Marketing & Sales
Sales Contact: Joseph Malone, VP
Sales & Marketing
SHOWTIME NETWORKS INC.
ATA Chapter: South Central
1633 Broadway
14th Floor
New York, NY 10019
212-708-1600
212-708-8328
[email protected]
www.sho.com
Company Type: Telservices User
Industries Served:
Entertainment; TV Satellite
Company Contacts:
Primary Contact: Patricia Bell, Vice
President, Tele-Services & Special
Markets
SILVER LEAF RESORTS
ATA Chapter: South Central
1221 River Bend Drive, Ste 120
Dallas, TX 75247
Company Contacts:
Primary Contact: Robert Mead
SINGLE SOURCE TELECOM, LLC.
ATA Chapter: Mountain
7208 S Tucson Way, Suite 100
Centennial, CO 80112
303-495-2145
303-495-2146
[email protected]
www.singlesourcetelco.com
Company Type: Industry Supplier
# Years in Business: 4
# Years ATA Member: 1
# of Employees: 4
Industries Served:
Telecom
Company Contacts:
Primary Contact: Rick Lang,
President
Compliance Contact: John Witcher,
CEO
Stephen Giese, VP of Sales

151. 131 www.ataconnect.org
SIRIUS XM RADIO
ATA Chapter: Potomac
2650 Park Tower
Vienna, VA 22180
202-230-6839
Company Type:
Contact Center
S
SITEL
ATA Chapter: Midwest
ATA PLATINUM MEMBER
5601 N. 103rd Street
Omaha, NE 68134
402-963-3010
402-963-2699
[email protected]
www.sitel.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 13
60,000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Hardware;
Healthcare; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Reid Houser, Vice
President, Compliance Officer
Business Development Contact:
Christy Frazier, Senior Marketing
Specialist
SMARTFISH TECHNOLOGIES
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
39 Park Pl , Suite 201
Englewood, NJ 07631
201-450-6867
888-567-7624
[email protected]
www.getsmartfish.com
Company Type: Economic
Development Organization
# Years in Business: 1
# Years ATA Member: 1
# of Employees: 5
Industries Served:
Consumer Products; Hardware
Company Contacts:
Primary Contact: Joseph Lipshitz,
Program Manager
SMC PROMOTIONS
ATA Chapter: Arizona
2445 W Dunlap Ave, Suite 200
Phoenix, AZ 85021
602-308-2700
602-308-2716
[email protected]
www.scmorp.com
Company Type: Sales/Service
# Years in Business: 60
# Years ATA Member: 10
# of Employees: 450
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Kevin Biggs, VP
Sales and Service
Business Development Contact: Kim
Wallace, Business Manager
Compliance Contact: Adam Gavin,
Business Analyst
HR Contact: Lynne McCool, HR
Manager
Sales Contact: Kevin Biggs, VP Sales
and Service

152. SOUND COMMUNICATIONS, INC.
ATA Chapter: Ohio Valley
3474 Park Street
PO Box 1148
Grove City, OH 43123
800-556-8556
614-879-8179
[email protected]
www.soundcommunications.com
Company Type: Industry Supplier
# Years in Business: 27
# Years ATA Member: 7
# of Employees: 28
Industries Served:
Consumer Products; Finance; Govt
Political; Healthcare; Insurance;
Telecom; Utlitites; Other
Company Contacts:
Primary Contact: Garry Stephenson,
President & CEO
Business Development Contact: Gina
George, Services & Projects
Manager
Compliance Contact: Toni VanHorn,
Vice President & CFO
HR Contact: Toni VanHorn, Vice
President & CFO
Marketing Contact: Jacque Ramsey,
Sales & Marketing Coordinator
Sales Contact: Darin Cooper,
Systems Engineer & CTO
132ATA MEMBERSHIP DIRECTORY
S
SOUTH AFRICAN CONSULATE GENERAL
ATA Chapter: NY Metro
333 East 38th street
9th Floor
New York, NY 10016
212-692-2428
Company Type:
Other
Company Contacts:
Primary Contact: Agnes Tsele-
Maseloanyane, Consul (economic)
SPEEDEON DATA LLC
ATA Chapter: Midwest
6655 Parkland Blvd, Ste 200
Solon, OH 44139
800-647-9219
[email protected]
www.speedeondata.com
Company Type: Industry Supplier
# Years in Business: 2
# Years ATA Member: 2
# of Employees: 18
Industries Served:
Automotive; Credit Cards; Finance;
Fund Raising Charity; Hardware;
Insurance; Mobile; Retail; Telecom;
TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Steve Lucek, Vice
President Business Deveopment
Business Development Contact: Dale
Sparber, Senior Vice President
Compliance Contact: Linda
Montgomery, Chief Financial Officer
and Compliance Director
Marketing Contact: Jackie Moro, Vice
President Business Development
Sales Contact: Dale Sparber,
Executive Vice President
SPH MARKETING
ATA Chapter: Florida
8302 S. Tamiami Trail
Sarasota, FL 34238
888-566-4774
941-966-6151
[email protected]
www.sphmarketing.com
Company Type: Contact Center
# Years in Business: 8
# Years ATA Member: 8
# of Employees: 75
Industries Served:
Consumer Products; Hardware; HR
Recruiters; Internet Tech; Telecom;
Utlitites
Company Contacts:
Primary Contact: Ted Ahrenholtz,
EVP Business Development
Business Development Contact: Ted
Ahrenholtz, EVP Business
Development
Compliance Contact: Jackie Mazarz,
General Manager
Legal Contact: Jackie Mazarz,
General Manager
HR Contact: Marie Gordon, HR
Marketing Contact: Marie Gordon,
HR
Sales Contact: Ted Ahrenholtz, EVP
Business Development

153. 133 www.ataconnect.org
SPICECSM
ATA Chapter: NY Metro
51 Main St, Suite 100
Potsdam, NY 13676
866-3311-CSM
315-265-3268
[email protected]
www.spicecsm.com
Company Type: Industry Supplier
# Years in Business: 2
# Years ATA Member: 1
# of Employees: 15
Industries Served:
Consumer Products; Finance; Govt
Political; Hardware; Internet Tech;
Mobile; Retail; Software; Telecom; TV
Satellite
Company Contacts:
Primary Contact: Justin Groden,
Business Development
Business Development Contact:
Justin Groden, Business
Development
Compliance Contact: Mark Cornett,
COO
Legal Contact: Mark Cornett, COO
HR Contact: April Gilbert, HR
Marketing Contact: Justin Groden,
Business Development
Sales Contact: Justin Groden,
Business Development
S
SPT CONTACT CENTER
ATA Chapter: Florida
1112 Weston Road, Suite 144
Weston, FL 33326
954-600-2428
[email protected]
www.sptcontactcenter.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 1
# of Employees: 500+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Peter Yanez, VP
Business Development North
America
ST ANTHONY MESSENGER PRESS
ATA Chapter: Midwest
24700 Center Ridge Rd, Suite G-20
Westlake, OH 44145
440-835-0461
440-835-4789
[email protected]
www.americancatholic.org
Company Type: Non-Profit
# Years in Business: 117
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Fundraising (charitable); Non-profit
Company Contacts:
Primary Contact: Lucie Uline,
Director of SAM Call Centers
Business Development Contact: Fr
Dan Kroger, CEO
Compliance Contact: Thomas
Shumate, COO
HR Contact: Donna Wanstrath,
Division Director of Finance & Human
Resources
Marketing Contact: Barbara Baker,
Divison Director of Marketing, Sales
& Internet

154. STANLEY STAFFING
ATA Chapter: Midwest
5510 Pearl Road, Suite 102
Cleveland, OH 44129
440-887-8367
440-887-0515
[email protected]
www.stanleystaffing.com
Company Type: Industry Supplier
# Years in Business: 13
# Years ATA Member: 8
# of Employees: 45
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Mobile; Retail; Software; Telecom;
Travel Leisure; TV Satellite; Utlitites;
Other
Company Contacts:
Primary Contact: David Stanley,
President
Business Development Contact:
Janet Rohlik, Regional Director of
Sales
Compliance Contact: Paula Calmer,
Regional Director of Recruiting and
Rentention
Legal Contact: Gerry Chattman,
Managing Partner
HR Contact: Helene Slosarik, Office
Manager
Marketing Contact: David Stanley,
President
Sales Contact: Janet Rohlik,
Regional Director of Sales
134ATA MEMBERSHIP DIRECTORY
S
STARTEK, INC
ATA Chapter: Mountain
44 Cook St, Suite 400
Denver, CO 80206
800-541-1130
[email protected]
www.StarTek.com
Company Type: Contact Center
# Years in Business: 23
# Years ATA Member: 0
# of Employees: 8752
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Healthcare;
Insurnace; Mobile; Retail; Shipping;
Software; Telecom; TV Satellite
Company Contacts:
Primary Contact: Brian Kearney,
Senior Director of Product Marketing
Business Development Contact:
Shane Kelsay, Senior Director of
Sales Engineering and Operations
Compliance Contact: Michael
Stefanoudakis, General Counsel
Legal Contact: Michael
Stefanoudakis, General Counsel
HR Contact: Sue Morse, Senior Vice
President of Human Resources
Marketing Contact: Brian Kearney,
Senior Director of Product Marketing
Sales Contact: Chad Thorpe, Senior
Vice President of Sales
STARWOOD VACATION OWNERSHIP
ATA Chapter: West Coast
74000 Country Club Dr., Bldg. D
Palm Desert, CA 92260
760-674-1768
760-779-9515
[email protected]
www.Starwoodvo.com
Company Type: Contact Center
# Years in Business: 33
# Years ATA Member: 4
# of Employees: 50
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: John Foss, Vice
President, Contact Center
Distribution
STIFEL, NICOLAUS & COMPANY, INCORPORATED
ATA Chapter: NY Metro
237 Park Ave, 8th Floor
New York, NY 10017
212-847-6433
[email protected]
www.stifel.com
Company Type: Investment Banker
# Years in Business: 120
# Years ATA Member: 3
# of Employees: 4500

155. 135 www.ataconnect.org
S
STRAIGHT FORWARD OF WISCONSIN
ATA Chapter: Midwest
855 Community Drive
Sauk City, WI 53583
608-643-2363
608-643-4874
[email protected]
www.straightforward.cc
Company Type: Contact Center
Industries Served:
Govt Political; Insurnace; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Rod Schwegel,
President Owner
Business Development Contact: Lori
Recker, Vice President Owner
Compliance Contact: Andrew Garr,
Compliance Officer
Marketing Contact: Lori Recker, Vice
President Owner
Sales Contact: Rod Schwegel,
President Owner
STRATASOFT, INC
ATA Chapter: West Coast
519 N. Sam Houston Parkway E.,
Suite 550
Houston, TX 77060
800-390-1157
832-446-4510
[email protected]
www.stratasoft.com
Company Type: Industry Supplier
# Years in Business: 10
# of Employees: 50+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Fund Raising
Charity; Healthcare; Insurance;
Manufacturing; Retail; Software;
Telecom; Travel Leisure; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Asim Saber,
President
Business Development Contact:
Manny Funtall, Director of Sales
Sales Contact: Manny Funtall,
Director of Sales
STREAM GLOBAL SERVICES
ATA Chapter: NY Metro
20 William Street, Suite 310
Wellesley, MA 02481
781-304-1800
781-304-1701
[email protected]
www.stream.com
Company Type: Contact Center
# Years in Business: 25
# Years ATA Member: 5
# of Employees: 30,000
Industries Served:
Entertainment; Finance; Hardware;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite
Company Contacts:
Primary Contact: Rik Stjernquist,
Business Development Manager
Business Development Contact:
Kevin Sullivan, Vice President Sales
Operations
Compliance Contact: Alyssa Huber,
Associate General Counsel
Legal Contact: Alyssa Huber,
Associate General Counsel
HR Contact: Andrew J. Suchoff,
Senior Vice President, Global HR
Marketing Contact: Karen Falcone,
Vice President, Global Marketing
Sales Contact: Bob Dechant,
Executive Vice President, Global
Sales & Marketing
SUPPORTSEVEN
ATA Chapter: Southeastern
PO Box 8127
Chattanooga, TN 37414
423-648-5164
866-487-2952
[email protected]
www.supportseven.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 1
# of Employees: 300
Industries Served:
Consumer Products; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Mobile; Retail;
Travel Leisure; TV Satellite; Utlitites;
Teen Crisis Line
Company Contacts:
Primary Contact: Thomas Rocca,
President
Business Development Contact: Katie
V. Sanders, Compliance Contact:
Katie V. Sanders
Marketing Contact: Katie V. Sanders
Sales Contact: Thomas M. Rocca

156. 136ATA MEMBERSHIP DIRECTORY
T
SYNERGY SOLUTIONS, INC.
ATA Chapter: Arizona
ATA PLATINUM MEMBER
16435 N. Scottsdale Rd., Suite 130
Scottsdale, AZ 85254
602-296-1601
480-383-6301
[email protected]
www.synergysolutionsinc.com
Company Type: Contact Center
# Years in Business: 11
# Years ATA Member: 10
# of Employees: 1400
Industries Served:
Automotive; Consumer Products;
Credit Cards; Finance; Govt Political;
Healthcare; Insurnace; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Lori Fentem,
President
Business Development Contact:
Shannon Hays, Business
Development Director
Compliance Contact: Lynne Jacoby,
VP of Healthcare Solutions
HR Contact: Lisa Gibbons, Human
Resources Director
Marketing Contact: Amy Newton,
Marketing Communications Specialist
Sales Contact: Lori Fentem,
President
TANTACOMM
ATA Chapter: Midwest
1600 Aspen Commons, Suite 520
Middleton , WI 53562
800-444-8522
[email protected]
www.tantacomm.com
Company Type: Other
# Years in Business: 16
# Years ATA Member: 2
# of Employees: <50
Industries Served:
Finance; Telecom
Company Contacts:
Primary Contact: James Coan, COO
Business Development Contact:
Trisha Loy, Vice President of Sales &
Marketing
HR Contact: Kim Pulvamacher,
Human Resources Manager
TASSOURCE
ATA Chapter: Potomac
1521 Concord Pike #301
Wilmington, DE 19803
302-622-3910
Company Type:
Industry Supplier
Company Contacts:
Primary Contact: Chuck Boyce,
Owner
TAYLOR INSTITUE FOR DIRECT MARKETING AT THE UNIVERSITY OF AKRON
ATA Chapter: Ohio Valley
225 South Maine Street, Suite 550
Akron, OH 44325
330-972-6902
[email protected]
www.uakron.edu/colleges/cba/taylor
Company Type:
ATA-SRO Training Facility
Company Contacts:
Primary Contact: Matthew Maloney,
Business Development Director
TC CONSULTING SERVICES
ATA Chapter: Ohio Valley
P.O. Box 1735
Medina, OH 44258
330-721-7933
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Thomas Sprung,
Owner

157. 137 www.ataconnect.org
T
TCIM SERVICES, INC.
ATA Chapter: Mid-Atlantic
ATA PLATINUM MEMBER
1013 Centre Rd, Suite 400
Wilmington, DE 19805
302-633-3000
302-633-3039
[email protected]
www.tcim.com
Company Type: Contact Center
# Years in Business: 21
# Years ATA Member: 5
# of Employees: 3600+
Industries Served:
Credit Cards; Entertainment;
Finance; Telecom; TV Satellite;
Utlitites
Company Contacts:
Primary Contact: Eric Murray, VP
Sales Support
Business Development Contact: Eric
Murray, VP Sales Support
Compliance Contact: Eric Murray, VP
Sales Support
HR Contact: Marcy Payne, SVP
Human Capital
Marketing Contact: Marcy Payne,
SVP Human Capital
Sales Contact: Eric Murray, VP Sales
Support
TCT TECHNOLOGIES, LLC.
ATA Chapter: Ohio Valley
8604 Allisionville Rd., Suite #207
Indianapolis, IN 46250
317-833-6730
317-489-6479
[email protected]
www.tcttechnologies.com
Company Type: Industry Supplier
# Years in Business: 2
# Years ATA Member: 1
# of Employees: 13
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Tim O’Connell,
CEO
Business Development Contact:
Gerald Pall, Business Development
Director
Compliance Contact: Gerald Pall,
Business Development Director
HR Contact: Tim O’Connell, CEO
Marketing Contact: Gerald Pall,
Business Development Director
Sales Contact: Tim O’Connell, CEO
TECHBA SILICON VALLEY
ATA Chapter: West Coast
6580 Via Del Oro
San Jose, CA 95119
408-821-6297
Company Contacts:
Primary Contact: Jorge Zavala, CEO
TELEACCION
ATA Chapter: CALA
CL 67 8 12 OFC 602
Bogota, Cundinamarca 110231
COLOMBIA
571-745-0545
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Patricia Alzate,
President
TECHNOLOGY MARKETING CORPORATION
ATA Chapter: NY Metro
ATA PLATINUM MEMBER
800 Connecticut Avenue
Floor 1 East
Norwalk, CT 06820
203-852-6800
[email protected]
www.tmcnet.com
Company Type: Media Publishing
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Jan Pierret,
Marketing Manager
Business Development Contact: Matt
Weiner, VP of Business Development
Marketing Contact: Michael Genaro,
EVP Operations
Sales Contact: Tim Goins,
Advertising Traffic Manager

158. TELECONSULT GROUP
ATA Chapter: International
house no 1, Road no 15 new,
Dhanmandi R A, Dhaka
Dhaka, Dhaka 01205
BANGLEDESH
8.80191E+12
[email protected]
www.teleconsultgroup.com
Company Type: Consultants /
Trainers
# Years in Business: 5
# Years ATA Member: 1
# of Employees: 100+
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Fund
Raising Charity; Govt Political; HR
Recruiters; Internet Tech;
Manufacturing; Mobile; Telecom;
Utlitites
Company Contacts:
Primary Contact: Naila Chowdhury,
Chairman
Business Development Contact:
Nisbat Anwar, CEO
Compliance Contact: Nisbat Anwar,
CEO
Legal Contact: Ridwan Mustafiz,
COO
HR Contact: Nisbat Anwar, CEO
Marketing Contact: Ridwan Mustafiz,
COO
Sales Contact: Ridwan Mustafiz,
COO
138ATA MEMBERSHIP DIRECTORY
T
TELECUSTOMER
ATA Chapter: South Central
3322 Legends Mill Dr.
Spring, TX 77386
877-872-6044
Company Type:
Contact Center
Company Contacts:
Primary Contact: Ed Khundmiri,
President
TELEDEVELOPMENT SERVICES, INC
ATA Chapter: Ohio Valley
P.O. Box 502
Richfield, OH 44286
888-788-4441
[email protected]
www.teledevelopment.com
Company Type: Consultants /
Trainers
# Years in Business: 21
# of Employees: 80
TELEMATCH
ATA Chapter: Potomac
6883 Commercial Drive
Springfield, VA 22159
703-658-8334
703-658-8301
[email protected]
www.telematch.com
Company Type: Industry Supplier
# Years in Business: 30
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Healthcare; Insurance;
Mobile; Retail; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Kelly Idol, Director
TELEPERFORMANCE USA
ATA Chapter: Ohio Valley
1991 South 4650 West
Salt Lake City, UT 84104
801-257-5800
[email protected]
www.teleperformance.com
Company Type: Contact Center
# of Employees: 100,000+
Industries Served:
Credit Cards; Finance; Healthcare;
Insurnace; Mobile; Retail; Telecom;
Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Laura Ortlip, VP,
Business Development

159. 139 www.ataconnect.org
T
ATA Chapter: Mid-Atlantic
723 Dresher Road
Horsham, PA 19044
800-283-5379
215-347-5800
[email protected]
www.telerx.com
Company Type: Contact Center
# Years in Business: 30
# Years ATA Member: 11
# of Employees: 2000
Industries Served:
Consumer Products; Fund Raising
Charity; Govt Political; Hardware;
Healthcare; Manufacturing; Retail;
Software; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Loralee Hare, VP
Sales & Marketing
Business Development Contact:
Loralee Hare, VP Sales & Marketing
Compliance Contact: Barry Peters,
VP Compliance
HR Contact: James Neely, VP Human
Resources
Marketing Contact: Teresa Matvey,
Marketing Manager
Sales Contact: Don McCormick , SVP
Sales & Marketing
TELERX
TELESALES SERVICES LLC
ATA Chapter: Mid-Atlantic
16 Whisperwood Drive
Victor, NY 14564
585-388-8776
585-377-5320
[email protected]
www.telesalesservices.com
Company Type: Consultants /
Trainers
# Years in Business: 13
# Years ATA Member: 2
# of Employees: 10
Industries Served:
Automotive; Consumer Products;
Finance; Govt Political; Hardware;
Healthcare; HR Recruiters;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Bill Samuels,
President
TELESERVICE MANAGEMENT COMPANY
ATA Chapter: Mid-Atlantic
1400 Hampton Drive
Downingtown, PA 19335
610-873-2408
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: John Quinn
TELESERVICES DIRECT
ATA Chapter: Ohio Valley
5305 Lakeview Parkway S. Drive
Indianapolis, IN 46268
317-216-2240
317-290-2818
[email protected]
www.teleservicesdirect.com
Company Type: Contact Center
# Years in Business: 20
# Years ATA Member: 6
# of Employees: 1000
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Insurnace; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite
Company Contacts:
Primary Contact: Patricia Totton,
Chief Executive Officer
Business Development Contact: Joe
Meehan, Vice President, Business
Development
Compliance Contact: Michael
McCaughan, Chief Information
Officer
HR Contact: Steve Lair, Chief
Administrative Officer
TELEWORKS
ATA Chapter: Potomac
212 Pheasant Run Dr.
Paoli, PA 19301
610-241-4712
Company Contacts:
Primary Contact: Robert Ruppe,
Regional Sales Director

160. TELMAR NETWORK TECHNOLOGY
ATA Chapter: South Central
901 Jupiter Road
Plano, TX 75074
469-443-5291
469-443-5122
[email protected]
www.telmarnt.com
Company Type: Industry Supplier
# Years in Business: 40
# Years ATA Member: 1
# of Employees: 750
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Sandy Daniels,
Inside Sales, Enterprise Division
Business Development Contact:
Sandy Daniels, Inside Sales,
Enterprise Division
Compliance Contact: Sandy Daniels,
Inside Sales, Enterprise Division
HR Contact: Susan Bertelsen,
Human Resources Administrator
Marketing Contact: Debra Decker,
Marketing Manager
Sales Contact: Sandy Daniels, Inside
Sales, Enterprise Division
140ATA MEMBERSHIP DIRECTORY
T
TELTRENDS SOLUTIONS
ATA Chapter: International
Ave. 27 de Febrero #299 Evaristo
Morales
Santo Domingo
Distrito Nacional 10147
DOMINICAN REPUBLIC
809-948-2300
809-948-2399
[email protected]
www.teltrends.com
Company Type: Contact Center
# Years in Business: 5
# Years ATA Member: 5
# of Employees: 150
Industries Served:
Consumer Products
Company Contacts:
Primary Contact: Ruby Crespo,
Operational Manager
Business Development Contact:
Franklin Ventura, General Manager
HR Contact: Evelyn Ventura
TELVISTA, INC.
ATA Chapter: South Central
1605 LBJ Freeway, Suite 200
Dallas, TX 75234
972-919-7800
972-919-8145
[email protected]
www.telvista.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 7
# of Employees: 7500
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Hardware;
Internet Tech; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Ayn Owens,
Director, Business Operations
AMERICAN RED CROSS
ATA Chapter: Ohio Valley
501 W. Market St.
Akron, OH 44303
330-535-2030
330-376-5468
[email protected]
Company Type: Non-Profit
# Years in Business: 100
# Years ATA Member: 2
# of Employees: 500
Industries Served:
Govt Political; Healthcare
Company Contacts:
Primary Contact: Beverly Boey,
Manager, Telerecruitment Direct
Marketing

161. 141 www.ataconnect.org
THE CALL CENTER GROUP A-Z, LLC
ATA Chapter: Arizona
1811 N. Tatum Blvd Suite 3031
Phoenix, AZ 85028
480-538-6001
480-907-1712
[email protected]
www.thecallcentergroupa-z.com
Company Type: Industry Supplier
# Years in Business: 7
# Years ATA Member: 2
# of Employees: 8
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Jeff Ullman, CEO
T
THE CHUGH FIRM
ATA Chapter: West Coast
4800 Great America Pkwy, Suite 310
Santa Clara, CA 95054
408-970-0100
Company Type: Consultants /
Trainers
Company Contacts:
Primary Contact: Soby Mathews,
Attorney
THE CONNECTION
ATA Chapter: Midwest
11351 Rupp Drive
Burnsville, MN 55337
800-883-5777
952-948-5498
[email protected]
www.the-connection.com
Company Type: Contact Center
# Years in Business: 29
# Years ATA Member: 11
# of Employees: 1500
Industries Served:
Consumer Products; Finance; Fund
Raising Charity; Govt Political;
Healthcare; Insurnace; Mobile; Retail;
Telecom; Travel Leisure; TV Satellite;
Utlitites; Product Recall
Company Contacts:
Primary Contact: Erin Brooks, Sales
and Marketing Specialist
Business Development Contact:
Corey Kotlarz, Vice President of New
Business Development
Sales Contact: Tim Austrums, Vice
President of Sales and Marketing
FEDERATION OF INTERNATIONAL TRADE ASSOCIATIONS (FITA)
ATA Chapter: Potomac
172 Fifth Avenue, #118
Brooklyn, NY 11217
703-620-1588
703-620-4922
www.fita.org
Company Type:
Association
Company Contacts:
Primary Contact: Nelson Joyner
THE FRASER GROUP
ATA Chapter: Ohio Valley
520 N. SR 135
Greenwood, IN 46142
317-859-7442
Company Contacts:
Primary Contact: Barry Maners,
Managing Director

162. THE HERITAGE COMPANY
ATA Chapter: South Central
2402 Wildwood Avenue, Suite 500
North Little Rock, AR 72120
501-835-5000, x. 4910
800-648-0814
[email protected]
www.theheritagecompany.com
Company Type: Contact Center
# Years in Business: 51
# Years ATA Member: 6
# of Employees: 1000
Industries Served:
Fund Raising Charity; Govt Political
Company Contacts:
Primary Contact: Stephen Dawson,
Director of Communication &
Strategic Planning
Business Development Contact: Ken
Petterson, Account Executive
Compliance Contact: Stephen
Dawson, Director of Communication
& Strategic Planning
HR Contact: Randy West, Vice
President of Human Resources
Marketing Contact: Marilyn Michie,
Vice President of Marketing & Client
Services
142ATA MEMBERSHIP DIRECTORY
T
THE LAW OFFICE OF JOSEPH W. SANSCRAINTE
ATA Chapter: NY Metro
1120 Avenue of the Americas
4th Floor
New York, NY 10036
212-626-6934
[email protected]
www.sanscrainte.com
Company Type: Legal
# Years in Business: 1
# Years ATA Member: 1
# of Employees: 1
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Fund Raising Charity;
Govt Political; Internet Tech; Software
Company Contacts:
Primary Contact: Joseph
Sanscrainte, Owner
THE LAW OFFICE OF VINCENT J. AIELLO
ATA Chapter: Potomac
458 s. Pickett St
Alexandria, VA 22304
702-234-1538
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Vincent Aiello,
Attorney
THE MARYLANDER FIRM LLC
ATA Chapter: Mountain
1675 Larimer Street, Suite 620
Denver, CO 80202
303-623-3600
[email protected]
www.marylanderlaw.com
Company Type: Legal
# Years in Business: 2
# Years ATA Member: 2
Industries Served:
Other
Company Contacts:
Primary Contact: Grant Marylander,
Lawyer
THE TAX CLUB
ATA Chapter: NY Metro
350 Fifth Avenue, Suite 6015
New York, NY 10118
212-915-0932
Company Type: Contact Center Company Contacts:
Primary Contact: Luke Kennedy,
Operations Director

163. 143 www.ataconnect.org
THE TAYLOR REACH GROUP, INC.
ATA Chapter: Ohio Valley
55 Nugget Avenue, Suite 217
Toronto, ON M1S 3L1
CANADA
877-979-8692
416-977-8817
[email protected]
www.thetaylorreachgroup.com
Company Type: Consultants /
Trainers
# Years in Business: 7
# Years ATA Member: 7
# of Employees: 20
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Colin Taylor, CEO
Business Development Contact: Colin
Taylor, CEO
Compliance Contact: John Cockerill,
President
HR Contact: Mary Jones
T
THE TEACHING COMPANY
ATA Chapter: Potomac
4840 Westfields Blvd, Suite 500
Chantilly, VA 20151
800-832-2412
703-378-3819
[email protected]
www.teach12.com
Company Type: Direct Marketer of
Educational Products
# Years in Business: 20
# of Employees: 173
Industries Served:
Consumer Products; Entertainment;
Retail
ATA Chapter: Midwest
8429 Blondo Street
Omaha, NE 68134
402-397-6945
402-255-6039
[email protected]
www.timberlinesolutions.com
Company Type: Contact Center
# Years in Business: 15
# Years ATA Member: 15
# of Employees: 100
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Govt
Political; Healthcare; HR Recruiters;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Russ Leavitt,
President
Business Development Contact:
Mitch Kampbell, Vice President
Compliance Contact: Nate Frye, Vice
President
Legal Contact: Sara Komen,
Corporate Counsel
HR Contact: Nate Frye, Vice
President
Marketing Contact: Tim Smith, Vice
President
Sales Contact: Tim Smith, Vice
President
TIMBERLINE TOTAL SOLUTIONS, LLC
TIMESHARES BY OWNER MIAMI-DADE
ATA Chapter: Florida
822 N.E. 125ST, Suite 101
Miami, FL 33161
877-782-6651
Company Type:
Contact Center
Company Contacts:
Melissa Frantz, President

164. 144ATA MEMBERSHIP DIRECTORY
T
TLK GROUP (TALK GROUP)
ATA Chapter: Mid-Atlantic
7508 Wisconsin Avenue, 2nd Floor
Bethesda, MD 20814
301-654-3330
301-654-1545
[email protected]
www.tlkgroup.net
Company Type: Contact Center
# Years in Business: 7
# Years ATA Member: 2
# of Employees: 150
Industries Served:
Entertainment; Fund Raising Charity;
Govt Political; TV Satellite
Company Contacts:
Primary Contact: Jim Tippett,
President
Business Development Contact:
Vanessa Link, Client Services
Manager
Compliance Contact: Tom Del
Vecchio, Managing Partner
Legal Contact: Keith Rosenberg,
Attorney
HR Contact: Matt Connolly, Principle
Marketing Contact: Vanessa Link,
Client Services Manager
Sales Contact: Jim Tippett, President
TMS HEALTH, LLC
ATA Chapter: Florida
4950 Communication Avenue,
Ste 300
Boca Raton, FL 33431
561-226-5000
http: www.tmshealth.com
www.tmshealth.com
Company Type: Contact Center
# Years in Business: 4
# Years ATA Member: 3
# of Employees: 725
Industries Served:
Healthcare
Company Contacts:
Primary Contact: Gut Amato,
President CEO
Business Development Contact:
Cindy Goldberg, Director, Marketing
Compliance Contact: Carol Herold,
Compliance Privacy Officer
HR Contact: Carolyn Sutton, Director,
Human Resources
TOASTMASTERS INTERNATIONAL
ATA Chapter: West Coast
23182 Arroyo Vista
Rancho Santa Margarita, CA 92867
949-858-8255
949-858-1207
[email protected]
www.toastmasters.org
Company Type: Non-
Profit/Education
# Years in Business: 85
# Years ATA Member: 20
# of Employees: 90
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Darci Maenpa,
Director Member Support
HR Contact: Robert Ashman, HR
Generalist
Marketing Contact: Sally Newell-
Cohen, Director Communications
TOTAL MARKETING CONCEPTS, INC.
ATA Chapter: Florida
4395 St. Johns Parkway
Sanford, FL 32771
407-618-3000
Company Contacts:
Primary Contact: Andrew Dorko,
Owner

165. 145 www.ataconnect.org
TPG TELEMANAGEMENT
ATA Chapter: Midwest
ATA PLATINUM MEMBER
11161 Mill Valley Road
Omaha, NE 68154
678-296-3676
678-436-8711
[email protected]
www.tpginc.com
Company Type: Industry Supplier
# Years in Business: 14
# Years ATA Member: 25+
# of Employees: 200
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Healthcare;
Insurance; Mobile; Retail; Telecom;
Travel Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Scott Keller,
President
Business Development Contact: Scott
Keller, President
Compliance Contact: Michael
Thompson, COO
Legal Contact: Lisa DeFalco, CEO
HR Contact: Rhonda Larson, HR
Manager
Marketing Contact: Scott Keller,
President
Sales Contact: Scott Keller, President
T
TRANSCOM NORTH AMERICA & ASIA
ATA Chapter: International
80 King St., 3rd Floor
St. Catharines, ON L2R 7G1
CANADA
905-323-3939
905-641-1456
[email protected]
www.transcom.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 5+
# of Employees: 10,000+
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Melissa Bradley,
Compliance Officer
Business Development Contact: Luci
Cudmore, BDM - Sales and
Marketing
Compliance Contact: Melissa Sue
Bradley, Compliance Officer
HR Contact: Anne Ricci, HRM -
Corporate
Marketing Contact: Daniel Willis,
BDM - Marketing
Sales Contact: Melissa Nievas, Sales
- Marketing
TRG CUSTOMER SOLUTIONS
ATA Chapter: Mid-Atlantic
443 South Gulph Road
King of Prussia, PA 19406
888-878-7400
Company Type:
Contact Center
Company Contacts:
Primary Contact: Harless Stover,
Director of Compliance
TRIDENT BUSINESS MANAGEMENT
ATA Chapter: Arizona
14362 N. Frank Lloyd Wright Blvd. ,
Suite 1000
Scottsdale, AZ 85260
480-889-8968
480-478-0768
jdanz@
tridentbusinessmanagement.com
www.tridentbusinessmanagement.com
Company Type: Industry Supplier
# Years in Business: 1
# Years ATA Member: 7
# of Employees: 2
Industries Served:
Consumer Products; Travel Leisure;
Financial Services
Company Contacts:
Primary Contact: James Danz,
Managing Partner
Business Development Contact:
William Tsao, Managing Partner

166. TRUGREEN
ATA Chapter: Florida
860 Ridge Lake Blvd.
Memphis, TN 38120
901-597-1105
901-597-1393
normangoldenberg@
trugreenmail .com
www.trugreen.com
Company Type: Telservices User
# Years in Business: 40
# Years ATA Member: 20
Company Contacts:
Primary Contact: Norman
Goldenberg, Senior Vice President
Legal Contact: Tom Courtney, Vice
President
HR Contact: Roy Cohen, Vice
President
Marketing Contact: Philip Dobbs,
Chief Marketing Officer
Sales Contact: Tim Ehrhart, Vice
President
146ATA MEMBERSHIP DIRECTORY
U
TURNAROUND BUSINESS DEVELOPMENT GROUP, INC
ATA Chapter: Arizona
2920 N. Green Valley Park Way
Bld. 3 Suite 321
Henderson, NV 89014
702-788-9118
Company Type: Contact Center Company Contacts:
Primary Contact: Larry Kirkland,
President
U.S. BANK
ATA Chapter: Midwest
2751 Shepard Road
St. Paul, MN 55116
651-205-0489
651-205-2945
[email protected]
Company Type: Financial Services
Industries Served:
Finance
Company Contacts:
Primary Contact: Michael Wittine,
Business Development Manager
UNICOR
ATA Chapter: Potomac
400 First Street, NW
Washington, DC 20534
202-305-1237
202 305-3557
[email protected]
www.unicor.gov
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 3000
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Vaughn Gardineer,
Program Manager
UNICORE TECHNOLOGIES
ATA Chapter: Arizona
7316 E Southern Ave, #13644
Mesa, AZ 85234
480-245-9746
480-718-8101
[email protected]
www.unicore-technologies.com
Company Type:
Industry Supplier
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites

167. 147 www.ataconnect.org
UNITED MARKETING GROUP, LLC
ATA Chapter: Chicago Metro
929 N Plum Grove Road
Shaumburg, IL 60173
847-240-2005
Company Type:
Telservices User
Company Contacts:
Primary Contact: Glenn Kowalski,
Vice President Telemarketing
Services
V
UNITED NEARSHORE OPERATIONS (UNO)
ATA Chapter: International
ATA PLATINUM MEMBER
Carretera Luperon
Parque Industrial DClase
Santiago
Dominican Republic
DOMINICAN REPUBLIC
866-898-4201
829-947-8866
[email protected]
www.uno.com.do
Company Type: Contact Center
# Years in Business: 6
# Years ATA Member: 6
# of Employees: 712
Industries Served:
Consumer Products; Credit Cards;
Finance; Insurnace; Mobile; Telecom;
TV Satellite; Rebate
Company Contacts:
Primary Contact: Vittorio Dall’Omo,
CFO
Business Development Contact:
Stuart Cranston, CEO
Compliance Contact: Vittorio
Dall’Omo, CFO
Legal Contact: Vittorio Dall’Omo,
CFO
HR Contact: Vittorio Dall’Omo, CFO
Marketing Contact: Stuart Cranston,
CEO
Sales Contact: Stuart Cranston, CEO
VERINT WINTESS ACTIONABLE SOLUTIONS
ATA Chapter: NY Metro
330 S. Service Road
Melville, NY 11747
1-800-4VERINT
[email protected]
www.verint.com
Company Type: Industry Supplier
# Years in Business: 16
# Years ATA Member: 11
# of Employees: 2500
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Alyse Chiariello,
Marketing Manager
Legal Contact: Peter Fante, Chief
Legal Officer
Marketing Contact: Greg Sherry,
Director of Marketing and Business
Development
Sales Contact: Donna Colby, Vice
President of Sales
ATA Chapter: West Coast
250 E. Arapaho Rd. , Ste. 100
Richardson, TX 75081
214-576-1000
[email protected]
www.vertexgroup.com
Company Type: Contact Center
# Years in Business: 14
# Years ATA Member: 1
# of Employees: 8000
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Hardware;
Insurnace; Manufacturing; Mobile;
Retail; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Drew Overbeck,
Marketing Manager
Legal Contact: Anne Sheffield,
Company Secretary & General Legal
Counsel
HR Contact: Colm Coffey, Chief HR
Officer
Marketing Contact: Mark
Middlekamp, Head of Marketing
North America
Sales Contact: Paul Abel, Global
Head of Business Development and
Strategy
VERTEX BUSINESS SERVICES

168. VIANDA, LLC
ATA Chapter: Ohio Valley
1661 Waycross Road
Cincinnati, OH 45240
513-674-4827
Company Type:
Contact Center
Company Contacts:
Primary Contact: Jason Broome,
Chief Operations Officer
148ATA MEMBERSHIP DIRECTORY
V
VILLAGE MARKETING CONCEPTS
ATA Chapter: Mid-Atlantic
700 Eastgate Dr, Suite 700
Mt. Laurel, NJ 08054
856-252-1500
Company Type:
Consultants / Trainers
Company Contacts:
Primary Contact: Michael Frierman,
EVP Director of Marketing &
Technology
VIPDESK
ATA Chapter: Potomac
324 N. Fairfax Street
Alexandria, VA 22314
703-837-3500
703-299-9769
[email protected]
www.vipdesk.com
Company Type: Contact Center
# Years in Business: 13
# Years ATA Member: 1
# of Employees: 600
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Insurnace; Retail; Travel
Leisure
Company Contacts:
Primary Contact: Tim Gordon, SVP,
Service Delivery
Business Development Contact:
James Koller, Sr. Business Analyst
HR Contact: Vanina Colombo, HR
Director
Marketing Contact: Linda Dickerhoof,
PR Director
VIRIDO LLC
ATA Chapter: Arizona
6626 East Oberlin
Scottsdale, AZ 85266
480-419-9063
480-907-2452
[email protected]
www.virido.com
Company Type: Contact Center
# Years in Business: 12
# Years ATA Member: 12
Industries Served:
Consumer Products; Credit Cards;
Finance; Govt Political; Healthcare;
Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Gary Finney, Owner
- Founder
VOCALCOM
ATA Chapter: International
6700 Cote de Liesse #102
Montreal, Quebec H4T 2B5
CANADA
514-733-6444
514-733-7999
[email protected]
www.vocalcom.com
Company Type: Industry Supplier
# Years in Business: 15
# Years ATA Member: 5
# of Employees: 250
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: George Seroukas,
EVP North America & APAC
Business Development Contact:
Christian Rose, Sales Director North
America & APAC
Sales Contact: Jocelyn Groulx, Sales
Director Canada

169. 149 www.ataconnect.org
VOIANCE LANGUAGE SERVICES
ATA Chapter: Arizona
ATA PLATINUM MEMBER
5780 N Swan Rd
Tucson, AZ 85718
866-742-9080
520-745-9022
[email protected]
www.voiance.com
Company Type: Industry Supplier
# Years in Business: 15
# Years ATA Member: 2
Industries Served:
Credit Cards; Finance; Govt Political;
Healthcare; Insurance; Retail;
Telecom; Travel Leisure; Utlitites
Company Contacts:
Primary Contact: Chris Liebner,
Business Development & Marketing
Analyst
Business Development Contact:
Michael Edwards, Vice President of
Business Development
V
VOICE MAIL VALUE, INC.
ATA Chapter: Midwest
P.O. Box 709
Noblesville, IN 46061
317-524-1500
317-308-6505
[email protected]
www.voicemailvalue.com
Company Type: Industry Supplier
# Years in Business: 13
# Years ATA Member: 1
# of Employees: 3
Industries Served:
Other
Company Contacts:
Primary Contact: Michael Williams,
President
VOICELOGIC
ATA Chapter: International
662 King Street West, Suite 205
Toronto, ON M5V 1M7
CANADA
800-973-1870
416-504-8254
[email protected]
www.voicelogic.com
Company Type: Contact Center
# Years in Business: 19
# Years ATA Member: 1
# of Employees: 125
Industries Served:
Automotive; Consumer Products;
Entertainment; Finance; Fund
Raising Charity; Govt Political;
Hardware; Healthcare; Insurnace;
Internet Tech; Manufacturing; Retail;
Software; Travel Leisure; TV Satellite;
Utlitites; Other
Company Contacts:
Primary Contact: Cesar Correia,
President
Business Development Contact:
Laura Leduc, Business Development
Manager
Compliance Contact: Cesar Correia,
President
Legal Contact: Cesar Correia,
President
HR Contact: Cesar Correia, President
Marketing Contact: Laura Leduc,
Business Development Manager
Sales Contact: Laura Leduc,
Business Development Manager
VPI (VOICE PRINT INTERNATIONAL)
ATA Chapter: West Coast
160 Camino Ruiz
Camarillo, CA 93012
800-200-5430
805-389-5202
[email protected]
www.VPI-corp.com
Company Type: Industry Supplier
# Years in Business: 16
# Years ATA Member: 2
# of Employees: 80
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare;
Insurance; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites; Other
Company Contacts:
Primary Contact: Patrick Botz, Vice
President of Marketing
Business Development Contact:
Chris Morrissey, Executive Vice
President of Sales and Marketing
Legal Contact: Carroll Hatfield, Vice
President of Finance, Operations and
Corporate Counsel
HR Contact: Donna Stewart, Vice
President of Human Resources
Marketing Contact: Patrick Botz, Vice
President of Marketing
Sales Contact: Jason Hughes,
Director of Sales

170. 150ATA MEMBERSHIP DIRECTORY
W
WEST CORPORATION
ATA Chapter: Midwest
ATA PLATINUM MEMBER
11808 Miracle Hills Drive
Omaha, NE 68154
800-841-9000
402-963-1602
[email protected]
www.west.com
Company Type: Contact Center
# Years in Business: 24
# of Employees: 41,000
Industries Served:
Consumer Products; Credit Cards;
Entertainment; Finance; Govt
Political; Healthcare; Insurnace;
Internet Tech; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites
Company Contacts:
Primary Contact: Mark Frei, SVP,
Sales
Compliance Contact: Janette Nelson,
Sr. Councel
Marketing Contact: Mack McKenzie,
VP Marketing
WHITE POINT LEADS GROUP, LLC
ATA Chapter: Florida
362 Gulf Breeze Pkwy., Suite 350
Gulf Breeze, FL 32561
850-934-5577
[email protected]
www.whitepointleads.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 10
Industries Served:
Healthcare; Insurnace; Other
Company Contacts:
Primary Contact: J. Glenn Goodroe,
President
WINNING CONNECTIONS, INC.
ATA Chapter: Potomac
317 Pennsylvania Ave, SE
Washington, DC 20003
202-544-5910
202-544-6039
[email protected]
www.winningconnections.com
Company Type: Telservices User
# Years in Business: 14
# Years ATA Member: 10
# of Employees: 10
Industries Served:
Govt Political
Company Contacts:
Primary Contact: James MacGregor,
Vice President of Operations
WINNING STRATEGIES MARKETING
ATA Chapter: South Central
1111 E Tyler St
Canton, TX 75103
903-567-2400
903-567-6402
[email protected]
www.winning-strategies.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 5
# of Employees: 170
Industries Served:
In-house Contact Center
Company Contacts:
Primary Contact: Andy Reese,
Operations Director
Business Development Contact: Andy
Reese, Operations Director
Compliance Contact: Andy Reese,
Operations Director
Legal Contact: Olaf Turek, Corporate
Counsel
HR Contact: Donna Gaddis, HR
Manager
Marketing Contact: Stan Stanberry,
Vice President
WISCRAFT, INC.
ATA Chapter: Chicago Metro
5316 West State Street
Milwaukee, WI 53208
414-778-5800
Company Type:
Contact Center
Company Contacts:
Primary Contact: James Kerlin, CEO

171. 151 www.ataconnect.org
WORD SYSTEMS
ATA Chapter: Midwest
9225 Harrison Park Court, suite 100
Indianapolis, IN 46216
800-425-7637
[email protected]
www.wsystems.com
Company Type: Industry Supplier
# Years in Business: 33
# Years ATA Member: 2
# of Employees: 45
Industries Served:
Finance; Govt Political; Hardware;
Healthcare; Internet Tech;
Manufacturing; Mobile; Retail;
Software; Telecom; Utlitites
Company Contacts:
Primary Contact: Terry Clark, Sales
manager, Partners
Business Development Contact: Jim
Halsmer, Vice President of Sales
W
WORLDSHORING
ATA Chapter: Ohio Valley
5520 Long Cove Ct
Westerville, OH 43082
614-408-8213
614-423-6606
[email protected]
www.worldshoring.com
Company Type: Consultants /
Trainers
# Years in Business: 2
# Years ATA Member: 2
# of Employees: 5
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Govt Political; Healthcare;
HR Recruiters; Insurance; Internet
Tech; Manufacturing; Mobile; Retail;
Shipping; Telecom; Travel Leisure; TV
Satellite; Utlitites
Company Contacts:
Primary Contact: Tim Tinnel, Partner,
CTO
Business Development Contact:
Chris Lynch, CEO
WW-OUTSOURCING INTERNATIONAL SERVICES, INC.
ATA Chapter: Florida
2810 E Robinson Street
Orlando, Fl 32803
800-785-4766
407-894-4448
[email protected]
www.ww-oisi.com
Company Type: Contact Center
# Years in Business: 3
# Years ATA Member: 3
# of Employees: 40
Industries Served:
Automotive; Consumer Products;
Credit Cards; Entertainment;
Finance; Fund Raising Charity; Govt
Political; Hardware; Healthcare; HR
Recruiters; Insurnace; Internet Tech;
Manufacturing; Mobile; Retail;
Shipping; Software; Telecom; Travel
Leisure; TV Satellite; Utlitites;
Medical;
Company Contacts:
Primary Contact: Doris Primicerio,
President
Business Development Contact:
Doris Primicerio
WYNDHAM VACATION OWNERSHIP
ATA Chapter: Florida
ATA PLATINUM MEMBER
8427 South Park Circle
Orlando, FL 32819
407-370-6096
www.wyndhamvo.com
Company Type: Telservices User
Industries Served:
Travel Leisure
Company Contacts:
Primary Contact: Jacob Farrar

172. 152ATA MEMBERSHIP DIRECTORY
Z
ZAPPOS.COM
ATA Chapter: Arizona
2280 Corporate Circle
Henderson, NV 89074
702-943-7777
[email protected]
[email protected]
www.zappos.com
Company Type: Contact Center
# Years in Business: 10
# Years ATA Member: 1
# of Employees: 1600
Industries Served:
Retail
Company Contacts:
Primary Contact: Maura Sullivan,
Customer Loyalty Manager

173. 2010 ATA Resource Guide
Industry Facts and Figures
153 www.ataconnect.org
INDUSTRY FACTS AND FIGURES
In this section of the 2010 ATA Resource Guide, recent data on key industry areas will be addressed. All information
included is the result of ATA-sponsored research conducted in 2009-2010 by ContactBabel (www.contactbabel.com)
The following research findings focus on:
1 Operations
2 Technology
3 Engagement Tactics
4 Staff Management
5 Employment / Industry Impact
CONTACT CENTER SIZE
As the following chart shows, more respondents experienced shrinkage than growth (46% declined, 34% increased
headcount, 20% did not change) in the past 12 months. However, the general feeling looking forward is that this is a blip,
rather than the start of a structural change in the contact center industry. Even amongst those contact centers which had
experienced a decline in agent figures in the past 12 months, 37% expected an upturn next year, although 35% expect a
further decline. Amongst respondents which avoided major headcount losses in 2009, 2010 looks positive, with 85% of
respondents that added headcount this year believing the trend will continue, and 48% of no-change respondents looking
for an uptick in 2010.

174. OUTBOUND ACTIVITY
The single most popular outbound activity this year is
proactive customer service - a strong brand builder as well
as an effective call avoidance tactic, up strongly from 17%
last year. However, sales calls of all types account overall
for 51% of outbound activity (down from 53% in 2008), with
renewals to existing customers taking over from calls to
new customers this year as the top sales-related outbound
activity.
COST PER CALL
Cost per call is a very difficult metric to work out, and even
more difficult to benchmark in any meaningful way, as calls
can vary massively in cost even within the same contact
center. Whereas with most data analysis, there can be
conclusions drawn from vertical market comparisons, the
differing nature of each company makes this impossible.
As such, the best way to display the information is by
showing the frequency of each call cost. One-third of
inbound call costs are between $3 and $6, with a mean
average of $6.80. The median average is $4.70, the 1st
quartile is $7.60 and the 3rd quartile is $2.85.
BUDGET
It is typical for agent salaries to account on average for
around 55% of a contact center’s Opex – agent salaries
have dropped as a proportion of costs to 53% in 2009,
although IT and management salaries have remained at
similar levels. Telecoms and IT operating expenditure have
both grown in their share of budget at 16.0% compared to
last year’s combined figure of 13.4%.
2010 ATA Resource Guide
Industry Facts and Figures
154INDUSTRY FACTS AND FIGURES

175. 2010 ATA Resource Guide
Industry Facts and Figures
155 www.ataconnect.org
WORKFORCE MANAGEMENT
Small contact centers are still very heavily involved in manual workforce management, which offers extremely limited
opportunities for doing anything other than a static schedule that cannot easily be changed. In fact, forecasting and
scheduling in this scenario is more of an art than a science. Medium and large operations are far more likely to use
dedicated third-party workforce management applications which historical data can be fed into, providing a far more
accurate schedule.
The low take-up of third-party workforce management tools in smaller contact centers is almost certainly down to cost, the
fact that the time taken to create a manual schedule for 10 agents is far less than for 100 agents, and that the manager of
a small contact center does not need the flexibility or capabilities that a large operation can benefit by, as their labor and
skills pool is so much more shallow to begin with.
However, it is certain that most contact centers of perhaps 25 seats upwards could benefit from more accurate forecasting
and scheduling, and such businesses could look at the hosted or SaaS (software-as-a-service) model that many solution
providers now offer.

176. 2010 ATA Resource Guide
Industry Facts and Figures
156INDUSTRY FACTS AND FIGURES
VIRTUAL CONTACT CENTERS
The application of technological abilities to commercial
issues has created a new breed of contact center – the
virtual contact center – which, although located in multiple
sites, can still be run as a single entity. The virtual contact
center consists of many operations (or even homeworkers)
which are linked together so as to be viewed and managed
as a single mega-site, allowing significant economies of
scale and improvements in performance to take place, but
hopefully without the attendant problems around
environment, morale and attrition that plague many very
large operations.
The virtual contact center model has been driven by
several factors. These include:
•For businesses involved in acquisitions or mergers,
the number of contact centers they run have
increased. M&A activity peaked in the late 1990s
and early 2000s, especially in businesses such as
banks and insurance companies
•Rapid contact center growth in particular areas has
caused agent recruitment and retention issues. This
has meant that businesses have moved to new
physical locations in which to establish and grow
their operations
•A rise in teleworking and remote locations means
agents may never see their parent contact center.
This is increasingly the case in 2nd and 3rd line
technical support, where skilled agents can be
extremely scarce and expensive to replace
•Some companies prefer to offer a local touch to
customers by basing operations in the area which
they serve
•Improvements in networking and communications,
such as IP telephony and converged networks,
have meant that the virtual contact center is now
much more easy to realize at an affordable cost
•Companies have increasing needs to serve global
customers, necessitating either contact centers
operating in different time zones, or paying
overtime for working anti-social hours
•Operational redundancy and disaster recovery are
possible with multisite contact centers
•Smaller contact centers tend to have lower staff
attrition rates than large operations.
Treating multiple contact centers as a virtual contact center
allows great efficiencies can be made through economies
of scale. This is especially true where businesses are using
skills-based routing. All agent competencies are displayed
to the scheduler – regardless of agent location – who can
be more flexible, simply because the available resource
pool is so much more deep.

177. 2010 ATA Resource Guide
Industry Facts and Figures
157 www.ataconnect.org
HOME–BASED AGENTS
“Homeworking would bring us flexibility to add agents and be open longer hours”
This is perhaps the main advantage of homeworking, in that travel-to-work time is eliminated, and in an emergency, agents
can be requested to log-on for an hour or so by a text message to their mobile phone (in a typical contact center, the
operation just had to deal with
it, or overflow calls to an
outsourcer, which can be
expensive). Some contact
center agents rely upon public
transport which may not run
well outside core hours, and
some are put off by having to
wait around and travel in the
dark. Homeworking also
opens the door to the sorts of
people might never seek
employment in a typical
contact center – as elements
of the industry do not have a
good reputation – but who
would happily work in their
own home taking calls.
There is a general opinion that
flexibility of staffing is a major
advantage of homeworking,
although surprisingly, one-third of contact centers using homeworking were lukewarm as to the amount of additional
flexibility that homeworking actually brought.
“Homeworkers would not be as productive as agents based in a central location”
29% of non-homeworking respondents expect homeworkers to be less productive than centralized staff, perhaps as they
are not in such a high pressure environment, with supervisors encouraging them, peer pressure and wallboards telling
them the state of play. To
some extent, it depends on
the definition of ‘productive’: if
it is a matter of call volumes,
then not having these cues to
hurry up may well have an
effect. On the other hand,
there are perhaps fewer
distractions in the home.
In any case, there is no
reason to expect that quality
will suffer - probably quite the
opposite - and the
homeworking model is
particularly suitable to moving
agents between queues
rapidly, which in fact will
improve the productivity of the
entire operation.

178. 2010 ATA Resource Guide
Industry Facts and Figures
158INDUSTRY FACTS AND FIGURES
USING HOSTED & MANAGED SOLUTIONS
Those 21% of contact center respondents who have actually implemented a hosted or managed solution have generally
found that it has delivered significant advantages.
63% of respondents agreed that the overall cost of ownership was cheaper, with 19% disagreeing. 80% said that they had
been able to use more powerful functionality, with 7% disagreeing. 65% said that changes to the system were now easier,
with no respondent stating otherwise.

179. 2010 ATA Resource Guide
Industry Facts and Figures
159 www.ataconnect.org
INBOUND ACTIVITY
OPINIONS ON MULTIMEDIA
One of the big problems with
multimedia as a whole is that cross-
media interactions are difficult to track,
with voice agents often having no idea
about what the customer has emailed,
text-chatted about or viewed on the
website. It is also the case that content
gets put onto the website that agents
have not been briefed about (but still
have to answer questions about), and
in some cases, cannot even access
the website at all from the desktop.
However, 45% of respondents say this
is not a problem for them.

180. 2010 ATA Resource Guide
Industry Facts and Figures
160INDUSTRY FACTS AND FIGURES
AUTOMATED INTERACTIONS
61% of contact centers stated that the main issue that held back speech-enabled self-service was that their business
wasn’t really suited to automation. However, the previous section showed that two-thirds of the contact centers that offer
no full self-service options today could see some benefit in automating at least a small part of their processes.
As such, there are likely to be issues around expenditure, operational costs and customer reaction to address for these
potential users of self-service. 61% of respondents were unsure that they had the in-house IT resource to run automated
speech self-service, and 50% thought that the ongoing costs and effort would not be worth it. However, the biggest
inhibitors were the initial investment (which could be alleviated through a hosted model) and that fact that customers would
not like it. As touchtone IVR (when badly-implemented) is a major bugbear for customers, replacing it with a quicker and
more powerful alternative (ASR) could be seen as a benefit. Only 27% of respondents think that ASR is not yet up to the
job technically.

181. 2010 ATA Resource Guide
Industry Facts and Figures
161 www.ataconnect.org
DIALERS
There are three types of dialer or dialing mode considered within this report, differing in the way in which they increase the
volume of outbound calls.
Outbound call attempts and live contacts per agent per hour, by dialer type
Dialer type Attempts per agent per hour Live contacts per agent per hour
Predictive 46 12.0
Progressive 42 9.4
Preview 24 7.1
None 17 5.1
Types of outbound automated dialer
Dialer type Explanation
Preview dialers A Preview Dialer dials the number from a database record, but does not have the capability
to detect the call progress. The agent monitors the call’s progress (connection / no answer /
busy / answering machine) and takes or drops the call
Progressive dialers A Progressive Dialer has the additional ability to detect the call’s progress automatically. It
selects an agent for a call and dials numbers for the agent, until it gets a valid contact, when
it then puts the call through to the agent if the contact is live
Predictive dialers A Predictive Dialer is a system that automatically calls a list of telephone numbers in
sequence and screens out no-answers, engaged tones, answering machines, and
disconnected numbers while predicting at what point a human caller will be able to handle
the next call. There is a risk of a live connection being made to a customer without an agent
available to talk which can be managed by keeping the over-dial rate very low
While a fair proportion of large contact centers will use preview dialing, then main pattern emerging is that it is currently
large operations that use the top-end predictive dialers, although the hosted and managed services solutions available
mean that this functionality is available on a per-call basis.
The potential efficiency gains that a dialer can bring to a contact center can be seen clearly in the following table.
Respondents using predictive dialers have an average call attempt rate of more than double those operations using
manual dialing, translating into a far superior live contact rate as well.

182. 2010 ATA Resource Guide
Industry Facts and Figures
162INDUSTRY FACTS AND FIGURES
SURVEY TECHNIQUES
The following figure shows that respondents believe that outbound third-party telephony is the most effective customer
satisfaction survey method currently being used, as the neutrality of using an outsourcer was seen to provide better
results. There is a more lukewarm feel to written surveys, but half of respondents considered post-call IVR to be a good
way of gauging customer satisfaction.
While there is not a single measurement method which is generally agreed upon to be the best, outbound telephone
surveys (whether carried out by the business or an outsourcer) rate slightly higher than more hands-off approaches,
perhaps simply because people are less likely to refuse a person rather than ignore an SMS or written questionnaire.
It would be interesting, however, to see whether the customer satisfaction rankings that are gathered by people are
generally higher than those gathered by machine, as there is a hypothesis that suggests that people will be more likely to
tell the whole truth if they do not have to be negative towards another person.
However, although outbound calls are expensive, they can gather more detailed information about specific comments,
rather than just statistics, further allowing the company to rectify unacceptable service hopefully before the customer
defects elsewhere.

183. 2010 ATA Resource Guide
Industry Facts and Figures
163 www.ataconnect.org
MANAGERIAL ISSUES
The following tables investigate what
keeps contact center managers awake
at night. Often, the focus upon
customer satisfaction improvement is
out in front by some distance, but this
year, the economic downturn has
driven contact centers to focus upon
the effect of the operation on their
organization’s bottom-line, with
increasing revenues and decreasing
cost taking positions 1 and 2.
‘Achieving set metrics’ has dropped
from no.1 to no.4 this year, as profit-
driven metrics replace operational
metrics in the contact center industry’s
collective psyche. Interestingly, staff
attrition reduction has fallen off the
radar entirely for many of the report’s
respondents, as attrition drops and
more important matters come to the
fore.
COST OF INDUCTION
The largest contact centers will usually tend to spend slightly more than smaller operations, as they have more access to
training techniques that lower-budget operations do not (e.g. external trainers, e-Learning, etc.), as well as the standard
training methods. However, there is little difference in per-capita spend across size bands, as they have all been cut to the
bone in 2009.
Cost of induction course per head,
by contact center activity type
Contact Cost of Change
center induction course since
activity type per head ($) 2008
Inbound $1,890 -70%
Mixed $2,875 -30%
Outbound $1,255 -37%
Average $2,016 62%
Cost of induction course per head,
by contact center size
Contact Cost of Change
center induction course since
size per head ($) 2008
Small $1,575 -73%
Medium $2,053 -59%
Large $1,631 -60%
Average $2,016 -62%

184. 2010 ATA Resource Guide
Industry Facts and Figures
164INDUSTRY FACTS AND FIGURES
MOST IMPORTANT ATTRIBUTES OF A SUCCESSFUL CONTACT CENTER AGENT
This year’s survey investigated the attributes that contact center managers believe are most important for a successful
contact center agent to have. While each contact center has different ideas, some key findings emerged.
25% of respondents stated that empathy– the ability to see another’s point of view – is the no. 1 most important attribute
for a contact center agent to have, with a further 29% placing it 2nd or 3rd. This is a characteristic which is hard to learn,
and which is ripe for identifying in the recruitment phase through personality testing, for example. Empathy is important for
an agent to display in order to make the caller feel that someone is listening to and understanding them, and that they are
trying to solve their issue, rather than just seeing the caller as a nuisance. As such, empathy is vital for improving customer
satisfaction and loyalty, cross-selling and up-selling.
The attribute of reliabilityappears second most-often in the top 3 agent requirements. Reliable agents have low absence
rates and keep working away at their tasks, a trait which the process-focused contact center prizes highly.
Amongst other traits, sales abilityof course was rated no. 1 in most sales-focused environments, and the ability to multi-
taskwas often placed no. 2 or 3.
Perhaps surprisingly, 29% of respondents stated that one of their top 3 requirements was for the agent to be a team
player. Making and answering calls is by its nature, a solitary role, albeit one usually surrounded by other people, but the
impact upon morale, and thus performance that a team player can have is prized highly.

185. 2010 ATA Resource Guide
Industry Facts and Figures
165 www.ataconnect.org
METHODS OF MOTIVATING AND RETAINING AGENTS
Many of the other motivational tools are seen to be generally effective, although it is interesting to see that multimedia and
call blending are not rated particularly highly by management, although elsewhere in this report, both blending methods
have proven their worth in terms of staff attrition and productivity.
Both call blending and using homeworking as a reward for the best agents had their critics. In the case of the latter, it may
be that management does not want to lose the example that such agents set to their peers by having them work at home,
or that it is a divisive method which demotivates those people left in the contact center, as if stating that the contact center
is a second-class place to be.

186. 2010 ATA Resource Guide
Industry Facts and Figures
166INDUSTRY FACTS AND FIGURES
SALARIES
The human element to contact centers is usually at
forefront of any conversation around the industry, and with
the majority of most operations’ cost attributable to the
human element, this is unsurprising.
Against a backdrop of economic gloom and with
considerable redundancies across the board, contact
center salaries have held up surprisingly well. As
respondents to this survey can change from year to year,
the question was asked to this year’s respondents how
their own salary patterns had changed in the past year.
The answer supported the wider findings that agent
salaries had not in general been affected by the economic
crisis, with 42% of respondents reporting salary increases
and 44% reporting no change.
SALARIES BY CONTACT CENTER
ACTIVITY TYPE AND SIZE
Normally, outbound contact center employees tend to get
paid relatively less than their inbound equivalents, mainly
because the former will tend to receive a much higher
performance-related bonus, and this is the case with new
agents, but the gap is much less than it has been in
previous years. Those in mixed inbound-outbound
operations will tend to be paid more across the board.

187. 2010 ATA Resource Guide
Industry Facts and Figures
167 www.ataconnect.org
INDUSTRY IMPACT
The map below, taken from “North American Contact Centers in 2006: The State of the Industry” analyze the US contact
center industry by nine divisions.

188. 2010 ATA Resource Guide
Industry Facts and Figures
168INDUSTRY FACTS AND FIGURES
LOOKING FORWARD
If time and money were no object, this is what most want
in their contact center according to ContactBabel’s 2010
survey. The majority of the responses fell into these
categories:
1 Integrated CRM
2 Knowledge Base
3 Speech Analytics
4 Integrated Voice
5 Multimedia
6 Website
7 Unified Communication Platform
More specifically, these are the more desired
improvements to management information systems.
And finally, how will the contact center look in five years’ time? Below are responses from the 2010 survey:
MIS improvement Proportion of
respondents
Consistency and consolidation across
systems to give full view of contact center 28%
Real-time reporting 18%
Agent-level reporting inc. adherence
to schedule 10%
100% customer view 7%
Automation of reports 7%
Cross-site management 7%
First-call resolution measurement 3%
Multimedia handling 8%
Other 12%