Attrition at HLL - An explloratory study

HR PPT - Attrition

1. Manoj Daya
Management Trainee-HR
HLL Lifecare Limited
03.11.2012
Human resource management in HLLLife careLimited:
An exploratory study to analyse the major factors which affect
Executive Retention
HLL Lifecare Limited/एचएलएललाईफके यरलललिटेड
[A Government of India Enterprise][भारतसरकारकाउद्यि]

2. “Effective employee retention is a systematic effort by employersto create and
foster an environment that encourages current employees to remain employed by
having policies and practices in place that address their various needs. The costs
associated with employee turnovermay include lost customers, business and
damaged morale”.
Executive Retention

3. 2010 2011 2012
Employee
Turnover
Ratio
35.42% 36.36% 22.92%
Finance
HR, Admin
and GBDD
PCD ID Total
2010
Executives joined 2 12 9 6 29
Executives separated 1 3 8 5 17
2011
Executives joined 2 1 2 4 9
Executives separated 2 2 9 7 20
2012
Executives joined 3 0 3 13 19
Executives separated 4 2 6 8 20

4. Research Details
Research Objectives
Research Method
–Literature Review
–Sample Population
–Questionnaire Development (Monetary / Non Monetary Benefits, Organization Culture,
Retention Strategies)
–Data Collection & Analysis
–Conclusion & Recommendations

5. Demographic Details of Participants

6. Monetary Benefits
Salary & Other Benefits
Performance Based Payment
Retirement Benefits0
5
10
15
20
25
30
35
40
45
50
H ig h ly S a ti sfi ed
Sa t is fied N eut r a l
N ot Sa t is fied
H ig h ly D i ss a t is fied
Frequency 0
5
10
15
20
25
30
35
40
45
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency 0
5
10
15
20
25
30
35
40
45
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency 0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Geographic location

7. Organization Culture0
5
10
15
20
25
30
35
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
HLL values Motivation &
Satisfaction of employees0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
HLL provides lot of opportunities for
Innovation/ Creativity for employees0
5
10
15
20
25
30
35
40
45
50
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Training and Development
programme in HLL 0
5
10
15
20
25
30
35
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Line Managers communicate effectively
[including feedback] with employees

8. Retention Strategies0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Fair Performance Appraisal
practices & Promotion policy0
5
10
15
20
25
30
35
40
45
Highly
Satisfied
Not
Satisfied
Frequency
Inclusive Employee Participation &
2 way Communication0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Job Rotation and New Assignments/ Projects0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency Help with career planning

9. 0
10
20
30
40
50
60
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency Rewards and recognition/
appreciation0
5
10
15
20
25
30
35
40
45
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Employee Suggestion Program0
5
10
15
20
25
30
35
40
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency
Freedom to work and innovate0
5
10
15
20
25
30
35
Highly
Satisfied
Neutral Highly
Dissatisfied
Frequency Availability of Higher Education opportunities

10. Recommendations
Increasing Employee Motivation
•Wishing Messages to Employees from the HR Dept
•Motivational quotes can be placed inside the company
•Suggestion Box system can be introduced in Noida office
•CMD/ Top management can arrange direct interactive session with the employees
•Better Housing Schemes for Executives and Employeesas decided by the top management
•Others
1. Movie tickets once in an year or twice in an year
2. Tour programmes
3. Taken out for Lunch/ Dinner at special occasions [Department wise]
4. Conducting various competitions/ activities (Indoor/ Outdoor)
5. Gifts can be given to employees in special occasions
6. Competitions can be conducted-eg: Paper presentation/ quiz etc.

11. Appreciation of employees
•Introductorymessageforthenewlyjoined
•Thesystemof“BestEmployeesoftheQuarter/MidYear”maybeintroduced
•Monthlycakecuttingforbirthdaysofemployees
Knowledge Transfer
Libraryfacilityfortheemployees(technical/behavioral)
RevampingofHLLWebsite&intranet
Vision2020shouldbeincludedinbothwebsiteaswellasintheintranet
Onlinecoursesandcertificationscanbestartedforexecutivesandother
employees

12. Employee Engagement
Activities
•Social gatherings, festival celebrations
•Employee Engagement Cell can be created
•Team wise division of employees and performing various games or
activities

13. HR Activities @ Noida Office
•HandlingactivitiesrelatingwithRecruitmentofpersonnelatNoidaOffice.
•JoiningFormalities
•TrainingandDevelopmentactivities
•HandlingEmployeegrievances
•Facilitatingcontractextensionofemployees
•PerformingOtherdaytodayactivitiesneeded&coordinatedactivitieswithCHO
Achievements
•Training&DevelopmentManualasdirectedbySVP(HR),waitingforapproval
•BookletofRecruitmentActivitiesatNoidaOffice(SOP)
•HRActivityBooklet@Noidaoffice
•RecruitmentProcessChart
•FacilititationofInterviewprocess-15/9/2012,17/10/2012,18/10/2012,20/10/2012

14. Other Observations & Suggestions
•Various Modules can be added in HR Manual (T& D policy,
Retention Policy)
•Improved canteen facility will motivate people
•Activities can be introduced to increase the Employee
Motivation.
•Awareness programmes can be introduced to employees
about HLL new activities

15. THANK YOU