Bab 2 Komunikasi Bisnis Komunikasi Interpersonal

Business Communication

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Chapter 2
Mastering Team Skills and
Interpersonal
Communication

2. Communicating Effectively in Teams
•Most businesses require employees to work in teams and
successful group interactions require effective communication
skills.
•This chapter provides information that will help you learn to
collaborate and work well with others.

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•What is a team?
•A unit of two or more people who share a mission and the responsibility
to achieve a common goal.
•Problem-solving teams and task forces assemble to resolve specific issues
and then disband once their goals have been accomplished.
•Such teams are often cross-functional, pulling together people from a variety
of departments with different areas of expertise and responsibility.
Communicating in Teams

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•Committees are formal teams that usually have a longer life
span and can become a permanent part of the organizational
structure.
•Committees typically deal with regularly recurring tasks, such as an
executive committee that meets monthly to plan strategies and
review results.
Communicating in Teams

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•Regardless of the purpose and function of a team,
you and your team members must be able to
communicate effectively with each other and with
people outside your team.
Communicating in Teams

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Communicating in Teams
•The diversity of opinions and experiences can lead to better decisions,
however,
•competing interests often lead to tensions that highlight the need for
effective communication.

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Advantages Disadvantages
• Increased Information
• Diversity of Views
• Support for Solutions
• Improved Performance
• Time Issues
• Groupthink
• Hidden Agendas
• Increased Costs
Advantages and
Disadvantages of Teams

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Characteristics of Effective Teams
Have a clear objective
Share a sense of purpose
Communicate openly and honestly
Reach decisions by consensus
Think in creative ways
Know how to resolve conflict
•To be effective collaborators, you and your colleagues must recognize that
each individual brings valuable assets, knowledge, and skills to the team.
•Remember! Learning these team skills takes time and practice.

9. Group Dynamics
•The interactions and processes that take place among the members
of a team are called group dynamics.
•Productive teams tend to develop rules of interaction (group
dynamics) that are conducive to business.
•Group dynamics are influenced by several factors:
–the roles that team members assume,
–the current phase of team development, and
–the team’s success in resolving conflict and overcoming resistance.
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10. Members of a team can play various roles, which fall into three categories:
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Factors Influencing Group Dynamics:
Assuming Team Roles
The roles that individuals assume often depend on whether they joined the group
voluntarily or involuntarily and their status in the group. Until roles and status have
stabilized, a team may have trouble accomplishing its goals.

11. •Team conflict can arise for a number of reasons. It can both be constructive and
destructive.
•The following seven measures can help team members to successfully resolve
conflict:
–Proactive behavior. Deal with a minor conflict before it becomes a major conflict.
–Communication. Get those directly involved in the conflict to participate in resolving it.
–Openness. Get feelings out in the open, then deal with the main issues.
–Research. Seek factual reasons for the problem before seeking solutions.
–Flexibility. Do not let anyone lock into a position before considering other solutions.
–Fair play. Do not avoid a fair solution by hiding behind the rules.
–Alliance. Get parties to fight together against an “outside force” instead of against each
other.
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Factors Influencing Group Dynamics:
Resolving Team Conflict

12. Collaborating on Communication
Efforts
•You should expect to collaborate on a wide variety of research, writing,
design, and presentation projects in your career.
•When teams collaborate, the collective energy and expertise of the
various members can lead to results that far exceed what each
individual could do otherwise.
•However, collaborating on team messages requires special effort; the
following section offers a number of helpful guidelines.

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Guidelines for Collaborative Writing
Select collaborators carefully. Choose a combination of people who have the
experience, information, and talent needed for each project.
Agree on project goals before you start. Starting without a clear idea of what
you hope to accomplish often leads to frustration and wasted time.
Give your team time to bond before diving in. If people have not had the
opportunity to work together before, make sure they can get to know each other
before being asked to collaborate.
•Collaborating on communication projects gives teams the opportunity to
capitalize on each person’s unique skills.
•However, collaborating effectively requires special efforts, such as the
following:

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Guidelines for Collaborative Writing
Clarify individual responsibilities. Since members will be depending on each
other, make sure individual responsibilities are clear, including who is supposed to do
what and when it must be done.
Establish clear processes. Make sure everyone knows how the work will be done,
including checkpoints and decisions to be made along the way.
Avoid writing as a group. In most cases, the best approach is to plan, research,
and outline together, but assign the actual writing to one person or divide larger
projects among multiple writers. If you divide the writing, have one person do a final
revision to ensure a consistent style.
Make sure tools and techniques are ready and compatible across the team.
Even minor details such as different versions of software can delay projects.
Check to see how things are going along the way. Do not assume that everything
is working just because you do not hear anything negative.

15. •Collaborative communication often involves giving and
receiving feedback about writing efforts.
–Constructive feedback, sometimes called constructive criticism,
focuses on the process and outcomes of communication, not on
the people involved
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Giving Constructive Feedback

16. Tuesday, March 19, 2024 Anjum N. Qureshi
So, What is Feedback Anyway?
Feedback
is a Signal or a
Statement
that is used
as an active
listener/Speaker to
confirm
understanding of any
Communication.

17. What is Feedback?
•Feedback is a private, confidential conversation,
usually between two people
–Should be face-to-face, rather than by memo, letter, email or
telephone
•Remember! The overall purpose of feedback is to be
helpful not to criticize
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17

18. •When giving feedback, avoid personal attacks and give the
person clear guidelines for improvement.
–Think carefully about which media to use when you give feedback.
•For example, you might find it helpful to convey details in writing
but discuss “big picture” issues or sensitive matters in person or on
the phone.
–Written feedback by itself can be jarring to the recipient, so a phone
call to accompany your notes can help you maintain a positive working
relationship.
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Giving Constructive Feedback