Background Of Tesco

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1. Background Of Tesco
1. Background Tesco Public Limited Company is a British multinational grocery business. It is a general
stock retailer and the headquarter is located in Hertfordshire, United Kingdom. Tesco is the biggest
retailer in British furthermore the third biggest retailer on the planet behind Wal–Mart (The biggest
retailer of USA), and Carrefour (Second biggest retailer of France). With the fruitful of its long haul
procedure for development, Tesco has 7,817 shops far and wide with 517,802 workers crosswise over 12
nations included UK itself and different nations which are Poland, Slovakia, China, Republic of Ireland,
India, Hungary, United State, Malaysia, Czech Republic, Thailand, and Turkey and more than 80 million
shopping trips for each week. ... Show more content on Helpwriting.net ...
Mr. Cohen made a benefit of £1 from offers of £4 on his first day. The Tesco mark initially seemed five
years after the fact in 1924 when he purchased a shipment of tea from a Mr. Thomas Edward Stockwell.
The initials and letters were joined to shape Tes–co and in 1929 Mr. Cohen opened the lead Tesco store
in Burnt Oak, North London. The brand proceeded with its ascent in the 1930s when Mr. Cohen
manufactured a central command and distribution center in North London and in 1932 Tesco turned into
a private constrained organization. In 1947 Tesco Stores (Holdings) Ltd glided on the stock trade with an
offer cost of 25p. 1.1.2 Expand and conquer Tesco demonstrated its expansionary energy at an early stage
by purchasing up opponent shops. In the 1950s the retailer purchased 70 Williams stores and 200 Harrow
stores, trailed by 97 Charles Philips stores and the Victor Value chain in the mid 1960s.
Amid the 60s markets began to grow quickly by offering more items in even bigger stores. In 1961 Tesco
Leicester entered the Guinness Book of Records as the biggest store in Europe and in 1968 Tesco opened
its first "superstore" in Crawley, West
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3. Case Study Of Transaction Processing Systems At Tesco
The enormous English distributing cooperation, Tesco, was one of the few companies at the time to
forecast the potential of implying relatively new information technologies systems in a business strategy.
In this analysis, we will dissect the technical knowledge, successes and processes that Tesco has applied
in their lifeline.
The practical steps they have made in terms of choosing the correct information systems drove their main
competitive advantage; which over time, transformed the traditional business to consumer relationship
that people were familiar with in the 20th century. This is worth analysing– they were one of the few
innovating companies to invest heavily in these progressing technologies, which as a result, generated
high amounts of profit. Not only did it ... Show more content on Helpwriting.net ...
It is linked to the stores ordering book stock system which automatically generate a new order when
products are sold. They are also linked to the back office where they keep a record of the price which can
change daily. Payment can be accepted by cash or chip and pin payment, which connects to the merchant
bank electronically.
Portable Data Capture Unit (PDCU) – Handheld mobile unit that is linked to the back office and
mainframe. Enable employees to update the system mostly mobile on the short floor. There are mostly
used for completing stock count reductions on products going out of code and requesting shelf edge
labels.
Mainframe – Sales based ordering, it is a system dating back to the 1960's. It is due year to today despite
its complexity and difficulty to navigate, because of its reliability. It is arguably the most important
system as it is responsible for the complex ordering of stock and tracking ways and shrink. It is also
responsible for communicating between stores and distributors and controlling literary multi–billion
pounds stock each
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5. A Paper Work of Customer Relationship Management of Tesco,...
ABSTRACT
This study explored the customer relationship management of Tesco. Tesco is the leading retailer in UK.
It manages over a thousand supermarkets, hypermarkets, and convenience stores in the United Kingdom,
Ireland, Central Europe and Asia.
The study analyzed the customer relationship management, changes in consumer behavior, business
environment, and PESTEL, which is very important in strategic and competitive study of an
organization, especially in the retail and service industry. Since the retail industry undergoes very diverse
change almost everyday, it is just right that Tesco's strategy on change examined. In analyzing how Tesco
is competitive, the study also utilized the SWOT analysis and Porter's five forces for the ... Show more
content on Helpwriting.net ...
Moreover, customer retention and customer loyalty are major benefits of CRM systems to the
organization as it is working to retain existing customers by managing relationships with them will
generally increase revenues and reduce costs. Positive outcomes can include a larger share of a
customer's businesses as a result of activities such as cross–selling and up selling. When CRM works, it
helps to solve this problem by meshing everyone together and focusing the entire organization on the
customer. CRM requires commitment and understanding throughout the company not just in marketing
as it adds to a sense of expectation and loyalty being instilled within the consumer and the development
of a relationship between company and customer that competitors find hard to break.
Furthermore, the club card and customer retention can be linked through the use of the internet, as
internet is now the most popular means of reaching and interacting with customers having such rewards
of increased customer retention, growth and profitability with the most proficient at managing their
relationships with their most valuable customers with the potential to tighten connections with better
service, remember customer histories and requirements to deliver personalized solutions, and improve
the synchronization of dispersed points of customer contact.
CONSUMER BEHAVIOUR
The study
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7. Tesco Value Chain Analysis
Established in 1919 by Jack Cohen from a market stall in London's East End, Tesco has grown and
became the leading multinational retailer in the UK with a wide range of products. Tesco's operations in
the UK are the largest within Tesco PLC (Tesco, 2014). The success of Tesco lies in its strategic
management. This analysis will look into Tesco's business in the UK by following a structure of four
main parts: Tesco's value chain management; Tesco's important stakeholders and its managing them;
Tesco's attempt in competing with other rivals and finally, potential international opportunities for Tesco
to get more profit.
QUESTION 1:
"The value chain identifies where the value is added in an organization and links the process with the
main functional ... Show more content on Helpwriting.net ...
When shopping at Tesco, customers can compare prices of Tesco products with ones of Asda, Sainsbury
and Morrisons. If the products are cheaper there, customers will be given a coupon. Tesco gets the prices
for customers to compare from taking daily prices from Asda.com grocery website, Sainsburys.co.uk
website and using an independent agency to visit Morrison's store twice a week. (Tesco, 2014). Besides,
Tesco takes advantage of technology to attract more customers by introducing their own tablet called
Hudl and mobile apps that can be used for online shopping, viewing movies and other Tesco–branded
services. Hudl cost about £119 – a competitive price for such a multifunctional equipment. (Forbes,
2013) By taking technology as a platform to develop business, Tesco created a marketing strategy.
According to Tesco (2014), Tesco wholly owns Dunnhumby which is a world leader in customer insight.
Dunnhumby works with worldwide retailers and brands to collect customers' feedback so that Tesco
could supply right products with good prices and promotions. Dunnhumby helps Tesco understand
customer more and get their loyalty. Advanced technology allows Tesco to differ their products and
services from those of
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9. Data and Technology in Business
Data and Technology
The successful company's activities (management) are related to collection, storage, and analysis and
interpreting data. The purpose of data collection is to get hold of information and to continuously record
and to make decisions on key issues. Data collection is the storage of data and prepare for the future
process. Moreover, every piece information is a valuable resource in business, such as cost of production,
share prices and exchange rates, company reports and market research. The information (data) is mostly
collected about their own organisations to analyse themselves and given to other companies to analyse it.
Also, the up to date and accurate information (progress of the business) helps to managers and
employees involved in making decisions. There are two types of data that usually used in businesses, the
quantitative and qualitative. The quantitative data is a business or financial analysis, performance that
aims to understand behaviour by using complex mathematical and statistical modelling, measurement,
research and display the results, using the charts, histograms, tables and graphs. Quantitative analysis can
be done for a variety of reasons, such as the measurement, performance estimation and calculation of the
number of financial instruments (earnings per share, popular product, cash flow and costs). Moreover,
surveys and the use of government publications are common methods of collecting quantitative data. For
example. Tesco has the
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11. Essay For Tesco
Tesco is the leader store in food retail trade in Great Britain and it is ranked the third biggest shop in the
worldwide. It opened firstly in London and in the middle of the nineties, Tesco become a common place
for all families in the UK. Few years after it brings a new idea to the store which is introducing different
areas such as Tesco metro that meet the needs of local customers, gas station and it was the first station in
UK, Tesco express, Tesco direct, Tesco bank, Tesco Clubcard which a card for loyal customers, Tesco
mobile and many more.
PESTEL framework:
Political factors:
Tesco work with many shops in all over the world mainly in those three continents, Europe, UK, and
Asia. In addition to those countries there are others; Poland, Turkey, Slovakia, Czech Republic, Hungary
and the Republic of Ireland. There are three main things that can influence Tesco's performance which
are the taxation, law (acts of legislation), and stabilization of the country in which it is operating. Tesco
also plays a role in job creation, and they, in turn, increase demand for its products and diversify its
workforce. Tesco make a lot of people work like students, ... Show more content on Helpwriting.net ...
New technologies and benefit the customer and the company: increase customer satisfaction Leahy
goods are readily available, and services that could become more personalized shopping more
convenient. Launch an effective initiative consumer response (ECR) food supply chains. Tesco stores
using the following techniques: Wireless devices, Intelligent scale, Electronic shelf labeling, self check–
out machine, Radio Frequency Identification (RFID). Adoption of electronic point of sale (EPOC),
Electronic Funds Transfer Systems (EFTPOS) electronic scanners have greatly improved the efficiency
of distribution and storage activities, with the needs almost to be communicated in real time to the
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13. Tesco Bank Marketing Essay
Contents
1. Executive
Summary–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––1 2.
Task 1 Area of
Study––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––2 3. Task 2
PLC Stage–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––2
4. Task 3 Target
Market––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––5 5. Task
4 Product repositioning––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––6 6.
Task 5 Pricing Strategies––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8 7. Task 6 Poster Design For Advertising Campaign––––––––––––––––––––––––––––––––10 8.
Conclusion and ... Show more content on Helpwriting.net ...
It is hard to analyze the trend of sales from 2009 to 2011. The sales fluctuated during this period. The
profit increased rapidly from 2002 to 2005, then declined gradually due to the possible reasons of the bad
global economy situation and the financial crisis. After Tesco Bank was entirely owned by Tesco, the
profit boosted remarkably again such as the growth rate was 65.625% in 2009 and the average growth
rate of profit from 2008 to 2011 was 29.72%. However, the growth rate declined year by year.
Based on the evidence above, it can be inferred that Tesco Bank is now at the maturity stage. According
to the trend of profit, the product achieved acceptance by customers for a period of time, then the big
change in 2008 led to rejuvenation of its business. At the same time, the sales growth was slowdown but
it seems to increase in the future. These points match to the characteristics of maturity stage (Kotler and
Armstrong, 2012).
Boston's Matrix is a chart to evaluate a company's market strategy and situation according to its relative
market share and market growth rate (Kotler and Armstrong, 2012). It can be described as Figure 3.
The market growth rate of Tesco Bank was high in recent years but the relative market share is still low
based on the data above. Pettinger (2011) states that Tesco Bank is a smaller bank in the UK which ranks
10th of 10 Largest UK Retail Banks.
Question marks means a company has relative low market share and high market growth
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15. Tesco Marketing Strategy
Describe how marketing techniques are used to market products in the two organisations
Introduction
Marketing is used all the time with every business, from local corner shops to International
supermarkets. Marketing is the process of promoting and selling a business's products or services, it
consists of four main elements: product, price, place and promotion. The marketing objectives of a
business are the goals set by an organisation while promoting its product or services to potential
customers.
Tesco marketing techniques
Growth strategies–
Market penetration– Tesco have increased their market share using different strategies over the years.
Their most successful one was introducing the club card. When Tesco introduced the club card, their
market share increased significantly, and they overtook Sainsbury in market shares, who at the time were
market leaders. After one year of introducing it, sales increased by approximately 20%. As Tesco noticed
a decrease in sales because of the two cheaper alternatives– Aldi and Lidl, they decided to start a national
advertising campaign to get their sales back up. The major campaign will feature their famous slogan
"every little helps". The campaign is aimed to advertise that Tesco is helping their customers. They do
this by improving customer service, improving availability and also lowering the prices on the majority
of Tesco's 'everyday value' range. Tesco also advertised that they have launched a brand guarantee
scheme. So
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17. Uk Supermarket
1.0 INTRODUCTION "Today's strange, new business world needs an augmented model of industry and
market analysis that reflects recent developments in industry dynamics, such as globalization,
entrepreneurship, technological advances and the internet" (Slater & Olson, 2002).
2.0 PORTERS FIVE FORCES MODEL FOR UK SUPERMARKET INDUSTRY Supermarkets'
performance is reliant on consumer's income and their willingness to spend. The growing consumer
pressure to drive value, quality and taste requires companies with strong management teams to
understand the market trends in the industry of which this had led to constant competition among firms
in the industry. This rivalry is based on firms in the industry battling to win the highest market share in ...
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Since the recession hit in 2007, more power has shifted into the hands of buyers as
supermarkets like Tesco offering the biggest discounts in the UK and Sainsbury 's offering of substitute
products too (Mintel, 2010). This shows the responsiveness and flexibility towards consumer needs in
the supermarket industry.
2.3 THREAT OF SUBSTITUTES Substitutes do not entirely replace existing products but may introduce
new technology or reduce the costs of producing the same product (Porter, 1980). Substitutes may limit
the profits in an industry by keeping their prices down (Porter, 1980). The threat of substitution is quite
high in this industry because consumers are able to substitute to other major retailers, convenience stores,
niche product outlets, restaurants, bakeries, butchers and farmers (Coriolis Research, 2004).
Supermarkets like Tesco and ASDA have a range of products and services that have close substitutes,
effecting price elasticity of demand because the market is sensitive to price (IBISWorld). The demand for
a particular brand or retailer will increase or decrease concurrent to the movement of price in comparison
to its competition (IBISWorld). The UK supermarkets are always trying to increase the quality of
products and services resulting in a constant need to differentiate products and services from competition
to make them less price sensitive.
2.4 BARGAINING POWER
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19. Strategic Management Of Tesco
Established in 1919 by Jack Cohen from a market stall in London's East End, Tesco has grown and
became the leading multinational retailer in the UK with a wide range of products. Tesco's operations in
the UK are the largest within Tesco PLC (Tesco, 2014). The success of Tesco lies in its strategic
management. This analysis will look into Tesco's business in the UK by following a structure of four
main parts: Tesco's value chain management; Tesco's important stakeholders and its managing them;
Tesco's attempt in competing with other rivals and finally, potential international opportunities for Tesco
to get more profit.
"The value chain identifies where the value is added in an organization and links the process with the
main functional parts ... Show more content on Helpwriting.net ...
When shopping at Tesco, customers can compare prices of Tesco products with ones of Asda, Sainsbury
and Morrisons. If the products are cheaper there, customers will be given a coupon. Tesco gets the prices
for customers to compare from taking daily prices from Asda.com grocery website, Sainsburys.co.uk
website and using an independent agency to visit Morrison's store twice a week. (Tesco, 2014). Besides,
Tesco takes advantage of technology to attract more customers by introducing their own tablet called
Hudl and mobile apps that can be used for online shopping, viewing movies and other Tesco–branded
services. Hudl cost about £119 – a competitive price for such a multifunctional equipment. (Forbes,
2013) By taking technology as a platform to develop business, Tesco created a marketing strategy
without too much cost. According to Tesco (2014), Tesco wholly owns Dunnhumby which is a world
leader in customer insight. Dunnhumby works with worldwide retailers and brands to collect customers'
feedback so that Tesco could supply right products with good prices and promotions. Dunnhumby helps
Tesco understand customer more and get their
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21. Tesco 's Marketing Pl Tesco
Executive Summary
As the UK market becomes more saturated over the years, Tesco will be in need of a new marketing plan
that will allow them to enter other markets.
Tesco attempted to penetrate the US market with its own shops and failed leading to a loss of $1.3
billion. Penetrating other markets may be better only if joint ventures are achieved, a prime example of
that is the joint venture with Tata (IB times, 2014a).
Even though Tesco are using more money than any other retailer with their marketing budget, Tesco's
marketing is deemed unsuccessful. Tesco have failed marketing their brand well, Tesco's clubcard does
not allow them to spend their marketing budget properly. Removal after using the data for Ansoff's
matrix may be the best option.
Tesco PLC
Tesco is a British company that of with its headquarters in Hertfordshire, United Kingdom. Founded by
Jack Cohen in 1919, it was a stall in London selling surplus groceries. Today, Tesco owns over 6,700
stores worldwide, serving tens of millions of people per week (Tesco PLC, 2014a). It's the world's 3rd
largest retailer with stores in 14 different countries including China, India, Ireland, Korea, Malaysia, and
Slovakia (Tesco PLC, 2014b). Tesco sell many products, including fresh food, clothing and electronics;
also offering services.
Tesco aims to expand its business scope and diversify internationally in pursuit of a strong and
sustainable long–term growth (Tesco PLC, 2014c.). Its corporate vision and key strategic
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23. Stakeholders Comparison Between J Sainsbury Plc and Tesco Plc
Report explaining the different types of stakeholders and how they influence the Business.
1.0 Terms of Reference
2.1 The task that we were given was to make comparisons between two different organisations and
evaluate how much the stakeholders influence major decisions made within the business.
2.0 Procedure 3.2 Research 3.3 Relative information gathered 3.4 Analysis made between the two
organisations 3.5 Report Written
3.0 The two Organisations
4.6 Tesco 4.7 Sainsbury's
4.8 I have chosen the above organisations as they are both very similar business setups, therefore they
should be slightly harder to evaluate than other businesses that I could have chosen; meaning that I ...
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With the matter of efficiency and proficiency, all organisations need their employees to be working at an
acceptable rate, otherwise, the company won't get their money's worth out of the member of staff and we
all know the old saying 'time is money' don't we. Another way in which employees at either Tesco or
Sainsbury's can have an effect on company matters is by presenting ideas to their superiors, by which
they might agree, give a positive response and tell their own superior; sometimes forgetting to mention it
was someone else's idea depending on how good the idea actually is and how much they care about
personal gain. The other option they have is to completely reject your ideas and thoughts; if this is the
case then the best thing to do would be to tell someone else about it (normally the person above your
own superior) or to go away and take what they said on board and improve your idea. 6.12 Suppliers:
Most businesses need a supplier of some sort, Tesco and Sainsbury's are no different. Tesco Plc are an
extremely large organisation, and therefore need to keep expenditure to a minimum, as if supplier costs
get too high then profit margins will undoubtedly decrease, meaning prices will have to go up in order to
retain a sustainable
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25. Example of a Work Experience Project
| Work Based Learning Project 2009 | Training Methods | | | 9/2/2009 |
Table of Contents
Title page1
Contents page2
Introduction.............................................................................................................................................3–7
methodology8
findings.......................................................................................................................................................9–
12
conclusion.....................................................................................................................................................13
References.....................................................................................................................................................14
Introduction
I am compiling this report as part of my work based learning module as part of my foundation degree in
travel and tourism management. I must complete a project of my choice around an area of weakness in
the business. The area which I picked to base by report on was staff training and was in which staff are
trained. I also want to ... Show more content on Helpwriting.net ...
ns on the internet | 1998 | * Tesco enters Taiwan and Thailand * Tesco launches its Finest range | 1997 | *
Tesco opens its first Extra store in Pitsea, Essex * Launch of Clubcard point per pound * Tesco enters the
Republic of Ireland * Tesco Personal Finance (TPF) is launched * Terry Leahy becomes Chief Executive
of Tesco | 1996 | * Tesco launches 24 hour trading * First major price investment for customers * Belfast
Metro opens the first Tesco store in Northern Ireland * Tesco enters Poland, the Czech Republic and
Slovakia * Tesco introduces 'Customer Assistants' to make shopping even easier for customers | 1995 | *
'Would I Buy It' initiative is launched to ensure that products are always of the highest quality for
customers * Tesco becomes the market–leading food retailer * Tesco enters Hungary * Tesco Clubcard is
launched | 1994 | * The first Tesco Express opens * Tesco becomes the first retailer to offer customers a
service commitment at the checkouts through 'One in Front' | 1993 | * Tesco Value is launched | 1992 | *
Tesco launches its Organic range * Computers for Schools is launched * The first Tesco Metro store
opens at Covent Garden, London * 'Every Little Helps' is launched | 1991 | * Tesco becomes Britain's
biggest independent petrol retailer | 1987 | * Tesco announces a £500 million programme to build another
29 stores | 1985 | * Tesco becomes the first major retailer to
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27. Tesco Clubcard Case Study
1.0 Introduction
Tesco is a British multinational grocery and general merchandise retailer headquartered in United
Kingdom. Measured by its profits, Tesco is the third largest retailer in the world. Measured by its
revenues, Tesco is the second largest retailer in the world. In addition, it has a lot of stores across Asia
and Europe. The leader of the grocery market is at United Kingdom.
Tesco was founded in 1919 and it was a group of market stalls at that time. The business of Tesco has
been expanded rapidly and quickly from 1939 and it already has almost one hundred Tesco stores across
United Kingdom. Apart from that, since in the early 1990s, Tesco is not a common grocery retailer in
United Kingdom, it has diversified geographically and ... Show more content on Helpwriting.net ...
Tesco also has a lot of things that are used by the method about computerised and electronic system to
operate it. Hence, it will make more effective to Tesco for its operation. For example, the control of stock
and constant replenishment are used by the method about electronic system. Time management, the use
of barcodes, the commercial in radio and television, printed flyers promote the products that Tesco sell
and offer coupons to the customers use the computerised and electronic methods too. In this high–tech
era, the company, Tesco has already expanded their business into international branches in the countries
that are at Asia. Tesco also operates an online banking, online bookstore and published the price
comparisons of supermarket on the internet too since 1999. It means that Tesco uses e–commerce to
expand their business
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29. Unit 3
P1 – Describe how marketing techniques are used to market products in two organisations.
Marketing is the term where companies create their products or services awareness into the market. This
goes ahead with identifying the customer's needs and then working on purpose. The customers found to
be in the centre of the whole process as they help in profit making. Marketing techniques can be defined
in to different strategies which are:
Growth strategies – It is the strategy which always aims high and tries to get as larger shares in the
market as it can.
Diversification is when a business introduces a new product to a new market. It is one of the great ways
to seek the profit by introducing new products and hoping to sell. Diversification ... Show more content
on Helpwriting.net ...
Tesco PLC is a British multinational grocery and general merchandise retailer.
Tesco was found in 1919 by Jack Cohen. Tesco brand first appeared in 1924. The name came about after
Jack Cohen bought a shipment of tea from Thomas Edward Stockwell. He made new labels using the
first three letters of the supplier's name (TES), and the first two letters of his surname (CO), forming the
word TESCO.
Nowadays Tesco is the second largest retailer in the world measured by profits. Also it is the third largest
retailer in the world measured by revenues. Also Tesco's strengths are increasing market share, wide food
and non–food choice, insurance, online retailing, and its high quality and low price own–brand products.
Tesco is a Public Limited Company. This business is owned by more than one or a group of people –
shareholders. Shareholders are usually a group of people or an organization that owns shares in a
business. Also Tesco owns around 6,351 stores worldwide in 14 countries.
At the moment Tesco is using these growth strategies:
Diversification is when a business introduces a new product to a new market. It is one of the great ways
to seek the profit by introducing new products and hoping to sell. Diversification is part of the four main
growth strategies defined by the Product/Market Ansoff matrix.
In recent years Tesco diversified its business greatly extended its business from food to non–fooditems
.Originally Tesco stared
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31. Tesco 's Success At Tesco Essay
Tesco is one of the most famous stores in the UK with it being our biggest sales retailer earning billions
in profits. The statistics of the supermarket are extremely impressive with over 330,000 staff employed,
being the third largest supermarket, over 16 million Clubcard users in the UK and it being said that one
pound in every seven has been spent at Tesco. All of this used to just be a small stall in East London
when it was created by Jack Cohen in 1919 simply selling groceries making a profit of just £1 on the first
day. Five years later, Cohen purchased a shipment of tea and Tesco became a brand with its first store
opening another five years later, in 1929, in North London. Tesco is now not only just a grocery store, it
also sells petrol (becoming the largest independent petrol retailer in the UK), insurance, has its own bank,
credit cards, loans along with products such as its own clothing line F&F, games consoles, televisions
and sports equipment. However, in 2014 Tesco had a shocking downfall when it had been revealed that
they had exaggerated their half–year profit forecast by a massive £250 million.
The downfall of Tesco has resulted in their chief executive, Philip Clarke stepping down and their UK
chief executive Chris Bush, UK finance director Carl Rogberg, UK food commercial director John
Scouler and food sourcing director Matt Simister all being suspended after an investigation into how it
had happened. Tesco overstating their profits has affected them
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33. Porter's Five Forces Analysis Tesco
Introduction: On 29 November 2001, Tesco Stores (Malaysia) Sdn. Bhd has been established and which
is partnering with Tesco PLC UK and Sime Darby Berhad. There are 30% of the total shares that Sime
Darby has holds. Tesco in Malaysia have a joined floor space of more than 4 million square feet. In 2002,
the first Tesco hypermarket was opened at Puchong, Selangor. Tesco Malaysia nearly has 15000
employees and 40 stores in Malaysia today. Tesco Hypermarket and Tesco Extra Hypermarket was the
two formats that has been started in Tesco Malaysia in December 2006. Tesco Hypermarket has provide
a complete one stop shopping for the customer needs, for example fresh food, apparels, groceries and
also household needs. There are more than 60000 lines ... Show more content on Helpwriting.net ...
This is because a food grocery retailer market require a colossal capital interest to compete with current
leading competitor, for example AEON, Giant and Tesco (Lindsay, 2012). Threat of substitute products
and services is the last of Porter's Five Force Model. For Tesco, the threat of substitute products and
services is medium. Switching costs may reduce the threat. Besides customers shop in physical stores
they also can shop in online services wherever they are. Switching cost give every customers a good
services, provide good quality products to all customers and also will the long–term contract with
financial penalty will achieve. The first strategy is overall cost leadership. Overall cost leadership is to
provide same products by giving customers a good services and good quality of the products at the
lowest price than the other competitor, which is Tesco can know how to cut the price of their products in
cheaper rate than their competitors. Tesco based on their ability to maintain their operating costs, so that
can earn more profit and also the price of products able to
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35. 1. Based on the Case Study and Your Own Research on...
Case Study 9.1 Tesco.com
Tesco, well known as Britain's leading food retail group with a presence also elsewhere in Europe, Asia
and the United States has also been a pioneer online.
Tesco Product ranges
The Tesco.com site acts as a portal to most of Tesco's products, including various non–food ranges (for
example, Books, DVDs and Electrical items under the 'Extra' banner), Tesco Personal Finance and the
telecoms businesses, as well as services offered in partnership with specialist companies, such as dieting
clubs, flights and holidays, music downloads, gas, electricity and DVD rentals.
Tesco Competitors
Tesco currently leads the UK's other leading grocery retailers in terms of market share. This pattern is
repeated online.
The ... Show more content on Helpwriting.net ...
AR7: Quarterly mailing of coupons encouraging repeat sales and cross–sales. * Trigger event 3:
Customer does not purchase for an extended periodAR1: Dormancy detected – Reactivation e–mail with
survey of how the customer is finding the service (to identify any problems) and a £5 incentive.AR2: A
further discount incentive is used in order to encourage continued usage to shop after the first shop after
a break.
Tesco's online product strategy
New Media Age (2005) ran a profile of Laura Wade–Gery CEO of Tesco.com since January 2004 which
provides an interesting insight into how the business has run. In her first year, total sales were increased
24% to £719 million. Laura, is 40 years old, a keen athlete and has followed a varied career developing
from a MA in History at Magdalen College, Oxford, an MBA from Insead; Manager and partner in
Kleinwort Benson; Manager and senior consultant, Gemini Consulting; Targeted marketing director
(Tesco Clubcard), and Group strategy director, Tesco Stores.
The growth overseen by Wade–Gery has been achieved through a combination of initiatives. Product
range development is one key area. In early 2005, Tesco.com fulfilled 150,000 grocery orders a week but
now also offers more intangible offerings, such
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37. B122 TMA01 Macro environment
TMA01
B122
An introduction to retail management and marketing
Mathew Dean
PI: C8594876
Tesco:
Macro–environmental forces analysis report
Contents Page
Pages
Executive summary.................................................................................3
Part 1
a) Retail business and the sector it operates..........................................3
b) PEEST
i. Political................................................................................. 4
ii. Economic......................................................................... 4
iii. Ecological/physical............................................................. 4
iv. Social/cultural.................................................................... 4–5
v. Technological................................................................... 5 c) Macro–environmental force– Technology
i. Workforce........................................................................ 5
ii. ... Show more content on Helpwriting.net ...
The business also allows you to donate the clubcard points to "Together for Trees" so they automatically
go towards saving the rainforest.
Social
As a business Tesco needs to be aware of the social markets around them as and when they arise. For

38. instance in August leading up to the new school year in September they will have school uniforms,
stationary and other school equipment in stock. If they didn't then parents may choose to do other
shopping such as groceries in competitors stores who do provide such merchandise or who are closer to
specialist retailers to save on multiple trips. This could impact on the businesses profits, especially if the
store was in an area which had a high, school age population.
Technological
Technology is having an impact on businesses such as Tesco due to the ever changing nature of its uses
such as the self–service tills that have been installed over the last several years in stores and new and
updating security systems. Tesco needs to keep up–to–date with how it is constantly evolving and also
must be efficient in its use as to not allow issues to arise with it.
(Word count – 453)
c) Macro–environmental force– Technological
Workforce
The world around us is evolving into a technologically reliant environment. Workforces can be affected
in both a positive and negative way. For instance the self–service tills used at Tesco
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40. Tesco Marketing
INTRODUCTION
Marketing is essentially a matching process between the needs and expectations of customers, and the
organization's ability and capacity to satisfy them.
One of the main points of this process is the marketing planning.
The purpose of marketing planning and its principal focus are the identification and creation of
competitive advantage. Marketing planning is the planned application of marketing resources to achieve
marketing objectives.
In other words, it is the written document that describes your advertising and marketing efforts for the
coming year; it includes a statement of the marketing situation, a discussion of target markets and
company positioning and a description of the marketing mix you intend to use to ... Show more content
on Helpwriting.net ...
Add to that a high rate of unemployment causes a drop in effective demand for goods, that demand
requiring for the production of goods.
While these economic factors are largely outside the control of Tesco, they have an undeniable impact on
the company business performance and its marketing decisions.
Tesco operates in a global world and is now located in several countries, and this international business is
still growing, but it remains dependent on the UK market. This excessive concentration on a single
market exposes them to risks and would be negatively affected by any slowdown in the UK food market
(as the crisis of "mad cow" in the 1990s)
Finally, the economic crisis, which is still current, tends to reduce the purchasing power of consumers,
who are much more reluctant and afraid to spend more than they can.
New technologies have had a great impact. For instance, online shopping has become a major factor in
Tesco 's recent success.
Technology is the basis for the development of many products in the Tesco range. These new
technologies have provided consumers than the company itself.
Consumer satisfaction is higher because services are more personalized and responsive to each and
shopping becomes more enjoyable and seems less arduous. To obtain customer satisfaction, Tesco has
put in place in its stores the following technologies:
–
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42. Value Chain Of Tesco
Established in 1919 by Jack Cohen from a market stall in London's East End, Tesco has grown and
became the leading multinational retailer in the UK with a wide range of products. Tesco's operations in
the UK are the largest within Tesco PLC (Tesco, 2014). The success of Tesco lies in its strategic
management. This analysis will look into Tesco's business in the UK by following a structure of four
main parts: Tesco's value chain management; Tesco's important stakeholders and its managing them;
Tesco's attempt in competing with other rivals and finally, potential international opportunities for Tesco
to get more profit.
"The value chain identifies where the value is added in an organization and links the process with the
main functional parts of the organization" (Lynch, 2012, p.173). According to SooSay, Fearne and Dent
(2012), the value chain concept was first introduced in 1985 by Micheal Porter, which is a set of linked
value–adding activities including primary activities and support activities. Tesco has use support
activities to create a link between departments that Tesco can manage the whole organization smoothly.
Human ... Show more content on Helpwriting.net ...
Geogre (2003) supported that when investing in stakeholders, think global but act local. That is why
communities are also main stakeholders of Tesco. Tesco has supported local communities in diverse
ways: Food donations (since September 2012, over 1,000 tonnes of food donated to food surplus charity
FareShare), Health charity partnership (Diabetes UK), Tesco Youth Academy (equipping young people
with necessary skills), Regeneration Partnership Programme (creating opportunities for unemployed
young people). (Tesco, 2014)
As retail industry in the UK has seen a rapid growth, Tesco faces challenging competition. Hence, Tesco
must have its own strategies to gain competitive
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44. Swot Analysis of Tesco
Contents
1. Introduction 3
2. History and Procedures 3 2.1 History of Tesco 3 2.2 Procedures 3
3. Findings 4 3.1 S.W.O.T analysis 4 3.1.1 Strengths: 4 3.1.2 Weaknesses: 5 3.1.3 Opportunities: 5 3.1.4
Threats: 5 3.2 Michael Porter's Five Forces Analyses 6 3.2.1 The threat of substitute products 6 3.2.2 The
threat of the entry of new competitors & The bargaining power of customers 6 3.2.3 The intensity of
competitive rivalry 8 3.2.4 The bargaining power of suppliers 9
4. Conclusions 9
5. Recommendations 10 5.1 Short Term Recommendations: 10 5.2 Long Term Recommendations: 10
6. References 11
1. Introduction
This introduction part will ... Show more content on Helpwriting.net ...
Since culture and preferences differ from countries to countries, Tesco may invest a lot to adapt to local
consumption concept. For example, before entering China, Tesco may spend a lot to adjust to peoples'
preferences in there, which are absolutely different from that in Britain. Even people in different
provinces have different habits.
Every time Tesco expands there business to a new region, a great deal of money would be paid for
'tuition', which will have impacts on its cash flow and competitive strength.
3.1.3 Opportunities:
When referring to the current external environmental conditions of Tesco, it is the global financial crisis.
However, Tesco regards the crisis as its opportunities.
According to the Economist (May 14, 2009), Tesco makes it a chance to push further into financial
services. Since Tesco already has lots of customers experiencing the stores, their costs of acquiring
customers are low. Also the brand is trusted.
People who have witnessed the way in which retailers cooperate with banks in joint ventures constantly
note how much more focused grocers are on the consumers' demands.
"Retailers think first about the customer, banks about the profit," says an executive. In March Tesco
announced an ambitious expansion of its banking activities.
3.1.4 Threats:
Except for having brought Tesco opportunities, the financial crisis, however, has made its external
environment bad. Here is a piece of news. Evans and Loncraine

45. ... Get more on HelpWriting.net ...

47. Tesco E-Business Strategy
Electronic business (e–business) can be defined as the use of the internet to network and empower
business processes, electronic commerce, organizational communication and collaboration within a
company and with its customers, suppliers, and other stakeholders. E–businesses utilise the internet,
intranets, extranets and other networks to support their commercial processes (Colin Combe, 2006).
Companies go online to engage in advertising, buying and selling of products and services. Due to the
increased competitiveness in the hypermarket industry, the adoption of e–business has helped companies
gain a competitive edge over their peers in terms of reduced costs, increased revenue streams and greater
customer satisfaction. Operational costs such ... Show more content on Helpwriting.net ...
The company was also the first UK retailer to register profits of more than £2 billion. This is hardly
surprising given that for every £8 spent by UK consumers, £1 will be spent in Tesco. Part of the reason
for the success of Tesco has been the ability of the managers at the company to determine exactly what
their customers want and provide it quickly, efficiently, conveniently and at low cost. The company has
been able to draw customers away from rivals whilst consolidating their grip on the loyalty of their
existing customers. Tesco has been able to use the value of the brand to enter the financial services
market successfully. Where rivals have struggled to make much impression against traditional financial
services retailers, Tesco has used the brand effectively to offer a range of services such as savings
accounts, travel and motor insurance, and loan facilities. There has also been an internet mortgage–finder
service. A partnership agreement with the Royal Bank of Scotland ensured that customers received a
quality service that they could trust. However, one of the most risk–bearing and adventurous initiatives
adopted by Tesco was
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49. Swot Analysis Of Tesco 's Multi Channel Approach Essay
SWOT ANALYSIS
Strength
MULTLI CHANNEL APPROACH
Tesco follows a multi–channel approach. It was the first retailer to create grocery home shopping in
1997. Its in–store picking model is accompany by a small number of specialized dotcom–only stores that
allow Tesco to respond to high customer demand. Click & Collect service of Tesco is a key part of its
multi–channel offering and enables customers to pick up their shopping according to their suitability. The
company has over 1,750 Click & Collect collection points for general merchandise and over 260 grocery
drive–thrus in the UK(marketline,2016).
SIGNIFICANT PRESENCE IN THE PRIVATE LABEL MARKET
The private label market in the UK is growing at a steady pace. Preference for private labels has been
increasing in the UK as consumers have become price conscious and see the quality difference between
private label and branded products narrowing. Even upper–income shoppers are more willing to buy
generic brand, which has traditionally appealed more to shoppers with limited budgets. According to the
industry estimates, in 2015, the UK registered more than 40% of the volume and value share in private
label market among 20 countries in Europe.(marketline,2016)
Weakness
PRODUCT RECALLS
Tesco made several product recalls recently. In February 2016, the company made various recalls. For
instance, the company recalled some of its bread products due to undeclared sesame seeds in these
products. Horizon Procurement recalled three varieties
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51. Tesco Porter's Five Forces Analysis
Introduction: On 29 November 2001, Tesco Stores (Malaysia) Sdn. Bhd has been established and which
is partnering with Tesco PLC UK and Sime Darby Berhad. There are 30% of the total shares that Sime
Darby has holds. Tesco in Malaysia have a joined floor space of more than 4 million square feet. In 2002,
the first Tesco hypermarket was opened at Puchong, Selangor. Tesco Malaysia nearly has 15000
employees and 40 stores in Malaysia today. Tesco Hypermarket and Tesco Extra Hypermarket was the
two formats that has been started in Tesco Malaysia in December 2006. Tesco Hypermarket has provide
a complete one stop shopping for the customer needs, for example fresh food, apparels, groceries and
also household needs. There are more than 60000 lines ... Show more content on Helpwriting.net ...
Downward in the flows of information is refers to the higher level are passed to the lower levels. For
example, personnel information in organizational perspective is downwards. This is because the top
management will set some new training programs for the employees of Tesco to learn new skills and also
give training to all staff so that can get a better customer service from employees to customers. So, this
may improve the organization service skills. All staff must involve and follow in new training programs.
Besides, upwards in the flows of information means the transaction in organization. For example,
financial information of Tesco in organizational perspective is upwards. This is because Tesco will have
day–to–day transaction and also will let Tesco earn profit while customers is purchase those items or
products in Tesco. So that the financial department will report monthly statement to top management and
this may let top management know the current situation of the company. The horizontal in the
organization perspective is refers between the functional business units and the work teams. For
example, between the sales department and financial department. This is because Tesco will have day–
to–day transaction and sales department must report their monthly statement to financial department so
this may let top management
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53. What Is Clubcard?
As indicated by previous studies on satisfaction and loyalty are partitioned into three classes. The
principal classification is gotten from administration and study on the satisfaction and loyalty
relationship is performed by and large and in hierarchical level. Fulfilment is the foundation of
faithfulness that effects on authoritative gainfulness. The second classification has focused on individual
level and has examined keeping up client in light of second time purchasing aim. These variables have a
critical disappointment in view of the current distinction between one's longing and his/her conduct. The
second class asserts that dedication is influenced by fulfilment regardless of the fact that their
relationship is not coherent. The third ... Show more content on Helpwriting.net ...
Consumers usually opt for those retailers that are providing them the goods of their choice in cheaper
prices. This is one of the most significant ways for retailers to understand the way consumers shop and
purchase items. When a loyalty program is introduced by a retailer, their main aim is to target those
consumers who have been with the corporation for a good long time and have shopped with the store on
a daily basis. The loyalty programs provides vast amount of benefits which the consumers may not attain
from anywhere else (Söderlund, & Colliander, 2015). From the consumer's point of view, loyalty
program are a kind of blessing because it allows them to purchase items at a cheaper price as well as
allows them to reap more benefits from the retailer through the loyalty program. Many consumers have
become part of the Tesco's loyalty program because they believe that Tesco has provided them with vast
amount of benefits for just being their loyal customer. Many customers are of the view that the loyalty
program initiated by the Tesco is the most satisfying one out of all the loyalty programs that are initiated
by other retailers.
2.4 A functional framework for perceiving positive customer loyalty
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55. Competitive Advantage Of Tesco
For instance Tesco PLC is a British corporation for grocery and general goods seller in Cheshunt,
Hertfordshire, England, United Kingdom. It was founded by Jack Cohen in 1920. It is considered as the
third largest retailer in the world by its huge profits and the second largest retailer in the world for its
revenues. Tesco has branches in more than 12 countries in Asia and Europe. It market share as of 2015 is
around 28.4%. Tesco has enlarged it production to sell also clothes, electronic devices, financial services,
telecoms and gas stations. It adopted an unforgettable logo which is simply red, blue and white by also
using strap lines the: "Every Little Helps" that can be easily known for its simplicity. In addition, Tesco
has used a strategy ... Show more content on Helpwriting.net ...
In addition to its low direct costs linked with economic transactions. Also the company has reduced its
agency costs, therefore being efficient. Tesco is also known for its high degree of Complementarities;
however the Internet has helped the company to use its distribution channel through internet for only a
partial range of goods and products, that are able to be stored, processed and transmitted in a digital
format. Add that the Internet can provided the company with exchange of information for goods and to
track the deliveries and most important is providing in–line customer services. Therefore reducing the
costs and increasing the speed and the quality of data transfer. To conclude, in a way to be able to deliver
products to its clients, each company should benefit from the interned but also build a complementary
physical logistics system. Tesco also is using the Lock–in strategy: "Stay safe online policy" that protects
its users by giving them tips and commands to use. We can take the example of "Keeping a watchful eye"
which lowers the threat of fraud by providing an amount of complicated tools through the suspicious
activity on the account of each user. Many actions taken by the company aimed to have loyal customers
that are able to rely on Tesco's services and depend on it due to its precision and honesty information.
And
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57. What Are The Advantages And Disadvantages Of Tesco
Tesco is the third largest multinational grocery and general merchandise retailer all over the world. It is
observable that lots of people would choose Tesco as a place to go for purchasing daily groceries and
household products. The reason why choosing Tesco for study case is because it has a long history so it
has already experienced many evolutions of the economy. In order to survive .those competitive (in
different) economical evolutions, Tesco has constantly changed its market operation methods and now it
has mature and multiple ways to respond to many related issues. From another point of view, Tesco itself
has a special operational way and marketing method, it advocates 'Every little helps' slogan and adopt the
small profits but quick returns strategy to improve customers' experience while shopping at Tesco.
Besides, Tesco actively ... Show more content on Helpwriting.net ...
These five performances not only affect the development of an organization, provide a guidance to
understand the market trend but also create a new industrial operation way, let the organization make
progress while maintaining stability and more familiar with the operation management. In addition, the
goal of this assignment is to find and compare the advantage and disadvantage performances objectives
between TESCO and other competitor organisations, why they are different and how they building
brands personal style. After collecting the information, conclude the reason how TESCO achieve the
performance
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59. Operational Level And Strategic Level: The Level Of...
1.1 Consider the range of decisions to be taken.
There are three level of management in Tesco which are operational level, tactical level and strategic
level. There are also four main types of decision can be taken by the level of management of Tesco which
are structured decision, nonstructured decision, recurring decision and nonrecurring decision.
Operational level is the lowest level of management in Tesco such as . Operational level in Tesco has
make a structured decision which means the decision made by an organization in a precise way so that
the expected outcome can be obtained. Tesco had decided to extend their three days opening hours to 24
hours when Hari Raya celebration is near (Sathesh, 2015) (http://english.astroawani.com/malaysia–
news/tesco–operate–24–hours–hari–raya–nears–65208). ... Show more content on Helpwriting.net ...
Tactical level in Tesco has make some nonstructured decisions which mean there may be several answer
for the decision made. Tesco has decided to carry out a long term campaign titled "Lebih Jimat" from 6th
of April until 31st of December 2015. Tesco has invests RM50 million to reduce the prices of 1000 items
including essential fresh and grocery products in the physical store as well as the online service.
Although Tesco has benefits the customers to purchase products with price reduction from 20% to 44%,
Tesco do not know the outcome of the campaign such as they may succeed or fail in the campaign. For
example, their customers may purchase the products from their competitors as their competitors may
carry out the same promotions which offer cheaper price than they
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61. Business Analysis : Tesco Plc
Task 1: know the range of different businesses and their ownership
'Businesses on Our Doorstep'
Task 1A
For this assignment my task is to choose two contrasting businesses within the Borough of Newham and
describe the type of businesses, purpose and ownership. One has to be a large profit making business,
like PLC or Ltd, and the other a small business, profit, not–for–profit, sole trader, partnership or small
ltd. For the first business, I have chosen one of the largest retail in the world, Tesco PLC, and for the
second I have chosen the charitable organization, Cancer Research UK, that is a not–for–profit business.
Tesco PLC
Tesco PLC is a Public Limited Company, founded by Jack Cohen and headquartered in Cheshunt, in the
United Kingdom, that operates as a grocery retailer. It is a well established business and it earns good
profits. The company produces goods, supplies goods, and offers services to customers. Tesco PLC
primarily offer food, groceries, clothing and general merchandise, and it also supplies retail banking,
insurance and financial services. Tesco PLC is engage in distribution, sourcing, data analysis,
telecommunications, property operations and online entertainment. The business runs in the United
Kingdom, China, India, Malaysia, South Korea, Thailand, the Czech Republic, Hungary, the Republic of
Ireland, Poland, Slovakia and Turkey. Customers are served approximately 7,300 stores in 12 markets,
also through the Internet.
Tesco continued to make progress,
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63. Ansoff Matrix
Introduction
In this assignment I will be describing how marketing techniques are used to market products in two
organisations. The organisations I have selected are Tesco and Virgin Group.
Growth strategies (Ansoff matrix)
Igor Ansoff designed the Ansoff Matrix in 1957 and this was first published in the Harvard Business
Review. The Ansoff Matrix identifies four areas of growth:
1. Market Penetration– Market penetration is where a business markets existing products to its existing
customers. With this approach businesses are trying to sell more of the existing products to the same
customers.
2. Market Development– Market development is when existing products are marketed in new markets
such as marketing an existing product to a ... Show more content on Helpwriting.net ...
This means that they are spending less and they will focus on the market that they are more successful.
Relationship Marketing
Tesco uses relationship marketing to target its customers. They use the Tesco Clubcard where they offer
customers loyalty points on their purchases. When a customer scans for their Clubcard, the data that is
collected is used to send out promotions to customers related on what they buy. They send out money off
vouchers 4 times a year to help their existing customers. Alongside this, they provide a 12 month grantee
on all of the electronic products that it sells. Tesco Clubcard holders benefit when shopping at Tesco as
receive 1 point for every £1 they spend, and double points on special offers. These points are stored and
built up and 4 times a year the holder receives vouchers to the value of points they have saved (1p per
point). Vouchers can be spent in store on shopping or used on Clubcard Deals where they are worth 4
times the value. They are also entitled to free access to the Clubcard clubs which include: wine, baby and
toddler, healthy food, food and Christmas clubs. For Tesco the benefits they give to the customers ensure
that they can micro–segment customers by lifestyle habits, including individual personality traits from
analysis of the contents of each grocery cart. They can then target them with newsletters and other
personalized information along with a variety of other marketing
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65. The Financial Performance Of Tesco Plc
In this report I will be analysing and evaluating the financial performance of Tesco PLC over the past 5
years (2010 to 2014).
Background Company Information
Tesco was founded in 1919 by Jack Cohen, he originally started up his business as a market stall selling
surplus groceries in the East End of London. The company is now not only a grocery store but also a
general merchandise retailer, selling clothes, furniture, electrical items and wide range of other products
and services including Tesco Bank, Tesco Mobile, and Blinkbox video on demand service. Tesco
currently operates in 12 countries around the world, employ over 500,000 people and serve tens of
millions of customers every week both in store and online.
Tesco became a private limited company in 1932 and in 1947 Tesco Stores (Holdings) PLC floated on
the stock exchange with a share price of 25p per share. Tesco were interested in what their customers
buying habits were in order to try and evolve their company so they decided to closely watch customers'
behaviour and this led to the introduction of the Clubcard scheme in 1995 and a banking service in 1997.
This allowed them to collect customer data and personalise their discounts in response to what they
bought and this made them the UK's top supermarket. Aggressive negotiation with suppliers helped them
grow their market share from a mere 7% in 1971 to 31% in 2007 making them the UK's top supermarket,
which they still are today, (as according to the website
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67. Communication : A Important Factor
Communication Communication is another important factor that needs to consider for building
relationship with customer and make them loyal. Communication needs to be two way between customer
and company. Social media platform has enriched communications among people. Therefore, it has open
up new opportunity for companies to interact with customer more. Companies can open up their page to
increase interaction with the customer on social media platform. On the other, customers also interested
to interact with brands page and know brand their opinion, thoughts and views. According to (Nduisi,
2007), state that communication is the important way to build awareness, understanding customer
preference and motivate customer to make them loyal to the company. Communication is an interactive
dialogue between company and its customer. Some scholars underscored significance of communication
of building relationship with customer. However, it has been now turn into an indispensable part of
customer loyalty or retention strategies because of technological evolution. Social media platform has
open up opportunities both for customers and brand to communicate at any time, at any cause. 'Customer
and brand relationship can be improved by improving relationship quality and also help to build long
lasting relationship" (Jaya chandra, 2005). In (2012, Kavah, ), has developed a new model where he
uncovered that among trust, commitment, satisfaction, purchase intention, communication has
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69. Case Study: Tesco Clubcard
Tesco Clubcard is essentially a sign of the components of the business and its devotion or faithfulness: an
in number group. Tesco has made its client loyalty advertising work when other British retailer
dependability project fizzled or stopped in the late 1990s. Features have expressed freely the casualty of
steadfastness strategy since 1995, by and large devotedly kept up by different retailers whose
unwaveringness routines are segregated recollections. Clubcard is never addressed as a planned priority
yet by the organisation. As an option, Tesco has acted because of the adversaries by obviously utilising
so as to build deals through Clubcard the essential commonality it makes to add to the way it maintains
its business.
More or less, Tesco has not found that its reliability system is a costly straightforwardness in light of the
fact that Tesco has made Clubcard work, it can recognise the need of clients and produce adequate deals
by satisfying those needs take care of the expense of distinguishing proof.
2.3.2 Customer's perception towards the loyalty program
From a customer's point of view, loyalty programs are a means to purchase goods at cheaper prices. ...
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Tesco has made profiles of its customers in order to understand which customer are its daily basis
customers and which shop once in a while with Tesco. Then, in order to value its more repeated
customers, Tesco has initiated the loyalty program which rewards its loyal customers with vast amount of
benefits. The main idea behind initiating this program by Tesco was to let its consumers know that the
organisation values their loyalty and want to reward them for constantly shopping with them and being a
part of their organisation. To a certain extent, the Tesco loyalty program has been a success and has
helped the organisation in increasing its consumer
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71. Porter's Five Forces
Porter's Five Forces
Porter's Five Forces allowed us to analyse the influences on the industry in which Tesco operates. It
highlights where Tesco has developed a competitive edge over its rivals.
Potential entrants:
Throughout the recession Tesco has continued to invest into expanding the company and developing
efficiencies, making it as competitive as ever to defend against the threat of new entrants (Datamonitor,
2010, p. 19).
The threat of a new competitor entering this sector is relatively low, due to the huge capital investment
required to be competitive and establish a brand identity that stands out.
One of Tesco's main advantages is their ability to buy in vast quantities, making them highly price
competitive.
Along with being ... Show more content on Helpwriting.net ...
Tesco then use this customer data to shape product offerings, create ranges, gain a better understanding
of consumer segments and shopping profiles, help marketing to build loyalty and develop promotion
offerings that suit target groups.
Datamonitor (2010, p.19) reports "18% more UK households are redeeming (Tesco)
vouchers than a year ago". Money off vouchers are a very successful promotion tool
during a recession, and thanks to information retained through the
"Clubcard", they can be personalised to suit the needs of individual
customers, therefore increasing customer satisfaction.
Suppliers:
Large organizations, like Tesco, are in the position of control when it comes to negotiating with
suppliers.
In 2009, Tesco switched to sourcing many products directly from the UK, in an effort to lower prices in
the Republic of Ireland to prevent shoppers heading North due to the devaluation of sterling against the
euro. This allowed them to cut its prices by up to 22% in the border regions, helping them retain their
competitive edge (http://www.independent.ie/business/irish/memo–shows–tesco–kept–switch–to–uk–
suppliers–secret–1754805.html).
Closer relationships with the suppliers and significant changes to merchandising strategy are
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73. Tesco 's An Online Retailing Service
Introduction
Tesco PLC is a multinational corporation that sells food and non–food products to consumers. Being one
of the largest food retailers in the world (Brand Finance, 2014). It now operates over 7,599 stores that
include franchises. With over 500,000+ employees worldwide in 12 different counties, that includes the
UK, Czech Republic, Hungary, Ireland, Poland, Slovakia, Turkey and Poland in Europe, along with
India, Malaysia, China, South Korea and Japan in Asia (Tesco, 2014). Tesco was founded in 1919 by
Jack Cohen from a market stall in East End London, launched its first store in Edgware, London, UK in
1929. Tesco have 5 different names for the company which are Tesco Extra and Tesco Superstores which
are the large supermarkets. ... Show more content on Helpwriting.net ...
However with the recent years there has been talks about Tesco and their financial profits falling down
by 92% (Ruddick, 2014). So the main focus of the report will be that I will analyse the strength,
weaknesses, threats and opportunities of Tesco and come up with a recommendation at the end for Tesco
to improve. Additionally I will be analysing about Tesco Political, Economic, Social, Technological,
Environmental and Legal factors. The end of the report will establish a possible recommendation to help
guide Tesco strategy in the future.
PESTEL Analysis
Political Factors:
When it comes down to Tesco's worldwide presence is that their performance will be influenced by
global political factors which include, tax rate, acts of legislation and the overall political stability of the
countries the company operates in. Due to the ongoing financial instability across the world, the
governments have increasingly encouraged retailers to create more jobs and opportunities for the local
people. From lower paid and locally based jobs to higher skilled, higher based jobs. This is very
important consideration as it creates more employment opportunities. Tesco is ensuring their workforce
is diversified and representative of the population, such key categories include students, elder citizens
and disabled people.
Economic Factors:
Many political changes will result in many changes that can happen in the economy. This is very
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75. Advantages Of Brick And Click
Brick and Click
The definition of brick and click is a business in which a company that sell products both on high street
shops as well as online (on the internet). This is also known as brick and mortar. Brick and click method
is used to gain profit by manufacturing and selling products based on customer's preferences. Examples
of brick organisation are Quality Foods, Poundland and Primark. These organisations sell products only
on the high street. Examples of click organisations are Amazon, eBay, Wowcher and ASOS. These
organisations sell products only online, they don't have shops on the high street. Tesco, ASDA and Next
are both brick and click organisations. These organisations sell products online as well as offline.
Advantages of brick and click
Disadvantages of brick and click
The advantages of brick and click organisations are that their customer can access and shop anytime,
anywhere from electronic device or go to the shop physically.
Brick and click businesses need a physical location and people to conduct transactions, meaning that
there will be other expenses such as rent and utilities bills. So, the business will need to pay for those.
People who cannot visit the shop on high street, they can easily access to their online website and can
shop from any electronic device and will be delivered ... Show more content on Helpwriting.net ...
For safe and secure online shopping, Tesco is now using the Verified by Visa security programme which
is introduced by Visa and the Secure Code system which is from MasterCard. Tesco is very safe to shop
online with as they store all the details securely, including all payment card details. Moreover, they are
trustworthy as they are held in compliance with the law and are kept
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77. Discuss how retail companies have adapted their business...
Retail is the sale of goods and services from individuals or business to the end–user(Harper 2008).
Getting the right goods to the right markets in response to or anticipation of consumer demand is the key
function of marketing. Unlike selling which is primarily concerned with the needs of the seller,
marketing is primarily concerned with the needs of the buyer. In the last thirty years British retailing has
undergone major changes in both its commercial and economic organisation and in its geographical
character. However, with the intensification of the process of globalization there still have many
challenge to the retail companies to solve. In this essay I will argue that, the retail companies adapted
their strategy to address the needs ... Show more content on Helpwriting.net ...
Tesco, as a major food manufacturer, in a very competitive market sector, it is the UK 's largest grocer
and the most successful Internet supermarket. The recent history of Tesco is the story of a retailer 's
successful evolution: its diversification into new businesses and in particular its leap–frogging of long–
standing market leader Sainsbury 's to become the number one UK retailer. As self–service high street
supermarkets were superseded by superstores and megastores, consumers became anonymous in
exchange for improved choice and value. With the global business strategy, competitive advantage
usually comes from common global brands and from concentrated production activity that has been sited
to deliver significant economies of scale and resource souring. There may be some adjustment of the
product or service for local needs but essentially it is the same around the world. The term 'globalisation '
is used to cover three main area, which is globalisation of economies, trade activities and regulatory
regimes; globalisation of industries; morality of globalisation. Under this generation, Tesco launched
some project to meet different needs from different customers. Such as launched Clubcard to win
customer loyalty.
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