Bank of Excellence(Group 4).pptx.........

This slide is about the problems at the "Bank of excellence" from the organizational and Learning and development perspective, associated with the ways to determine the problem to give a concrete solution

1. Bank of Excellence(Group 4) Problems KYC introduced New RBI regulations More Digitalization in the process New product range(credit cards,MF,Insurance ) introduced New portal introduced Data points Previous training record for Employees. Survey on -Do the employees have the proper knowledge of new product and services. Consumer digital interaction data User experience feedback Error Rates of workers Customer Complaints Instances of regulatory fines or penalties due to non-compliance. Frequency and duration of system use by employees. Number and type of support requests related to new systems. Changes in employee turnover before and after new requirements were introduced.