Basic concepts on Integrated managment system.ppt

QMS+EMS+OHSMS=IMS

1. Ims
INTEGRATED
MANAGEMENT SYSTEM

2. Objective of this lecture:
What is management system
How to implement Management System
PDCA Cycle
What is QMS,EMS, OHSAS & IMS

3. What is Quality
Definition:
“The totality of features and characteristics of a product or service that bear on
its ability to satisfy stated or implied needs.“
In simpler words a product has goodqualitywhen it "complies with the
requirements specified by the client“.
Quality in today’s perspective refers to:
Manufacturing goods and services satisfactory to customer needs ( QMS).
Quality in environment i.e. the maintaining healthy surroundings (EMS).
Quality in working atmosphere i.e. occupational safety (OHSAS).

4. ISO
I.Anorganizationthatsetsstandardsforestablishingquality:
Aninternationalstandardsetting,nongovernment,voluntarybody,headquarteredat
GenevaSwitzerlandwhichpromotesproprietary,commercialandindustrial
standards.
II.Function:
Todesignabunchofstandardsfor:
Aparticularpurposeandfordifferentproductsandservices
Toprovideanassurancetothecustomer/organizationthattheproducttheyare
using/manufacturing/designingmeetstherequiredregulatorystandardsforthat
product.
Note:Thestandardsarereviewedeveryfiveyearsandrevisedifrequired.

5. Why is ISO certification
required:
Increase the efficiency & development of manufacturing,
Reduceriskandaccomplishfeasiblesustainabledevelopment.

6. How to implement
ISO Standards
Can be implemented by Management Systems:
AnygenericstandardsuchasISOrequiresabasicstructure(abasicwayofdoing
things)containingsetofprocedures.
ThisbasicstructureorthewayofimplementingthesestandardsistheManagement
System.
Basedontheareasuchasproductqualityimprovement,environmentquality,and
occupationalsafetywhileworking,
Differenttypeofmanagementsystemshavebeendesignedsuch“Quality
ManagementSystem(QMS),EnvironmentManagementSystem(EMS),OHSASetc.

7. Management System –In detail
Thesetofproceduresanorganizationneedstofollowinordertomeetitsobjectives.
Forsomesmallorganizations:"ourwayofdoingthings",thatismostlykeptinthe
headsofthestaff.
Largerorganization,themorelikelythatproceduresneedtoberecordedtoensure
everyoneisclearonwhodoeswhat,whenandhowthingsaretobedone.Thisprocess
ofsystemizinghowthingsaredoneisknownasamanagementsystem.
Thefirststep Defineorganizationpolicycontainingclearcutgoalsand
objectives.
Differentmanagementsystems:QMS,EMS,OHSAS,EnMS&IMSforimplementing
differentstandards.

8. Implementing any Management System
Thebasicwayofimplementinganymanagementsystemisto:
I.Planfortheorganization'spolicy,Reviewitsrequirementstoworkinlinewiththe
policy.
II.Dotheneedfultoimplementthepolicy.
III.Checktheeffectivenessonregularintervals.
IV.Actaccordinglytorectifythedeviationsandmaintainthesystembyreviewingit
periodically.
1
2
3
4
PDCA cycle is also known as Deming Cycle

9. Processes, not Products
•BothISO9001andISO14001concernthewayanorganization
goesaboutitswork.
•Theyarenotproductstandards.
•Theyarenotservicestandards.
•Theyareprocessstandards.
•Theycanbeusedbyproductmanufacturersandservice
providers.
•Processesaffectfinalproductsorservices.
•ISO9001givestherequirementsforwhattheorganizationmust
dotomanageprocessesaffectingqualityofitsproductsand
services.
•ISO14001givestherequirementsforwhattheorganization
mustdotomanageprocessesaffectingtheimpactofits
activitiesontheenvironment

10. Quality Management System
The Management system required to implement quality standards i.e. ISO
9001 in an organization

11. Quality Management System

12. Quality Management System
ISO9001:2008(OlderversionISO9000:2005dealtwith
fundamentalsandbasicterminologyofQMS):
StandardstoimplementQualityManagementSystem
Dealswithfundamentals.
Specifiesrequirementsforaqualitymanagementsystem.
Itfocusesontheeffectivenessofthequalitymanagement
systeminmeetingcustomerrequirements.

13. Quality Management System
WhatisQMS:Aqualitymanagementsystem(QMS)is:
asetofpolicies,processesandproceduresrequiredforplanning
andexecutionduringproduction/development/serviceinthecore
businessareaofanorganization.(i.e.areasthatcanimpactthe
organization’sabilitytomeetcustomerrequirements.)
ISO9001:2008,2015areexamplesofQualityManagement
System.
Keyterms:repeatable,measurableandconstantlyimproving.

14. Quality Management System
Theconcept:
RecognizetheexternalqualityrelatedrequirementsspecifiedinLicensesto
Trade,guidelines,specifiedcustomerrequirements,andthechosen
managementsystemstandard(s).
Ensurethatallrequirementshavebeendocumentedwithinthe
managementsystemintheappropriatelocationintermsofdefinedspecific
systemrequirements.
Confirmthatemployeesreceiveapplicabletraininginthequalitysystem
requirements.
Outlineperformanceprocesses,whereapplicable,tothequalitysystem
requirements.
Producerecordsorevidencethatsystemrequirementshavebeenmet.

15. Quality Management System
Measure,monitorandreporttheextentofcompliancewiththese
performanceprocedures.
Continuallymonitorandanalyzechangestotherequirementsand
confirmthatallchangesarereflectedinchangestothespecific
requirementswhennecessary.
Executetheauditandanalyzethesystemprocessesandcorrectthem
whennecessary.
Includeprocessesthatwillhelpcontinuallytoimprovethequalitysystem.

16. How to implement QMS
Documentingyoursystem:
Identifyyourgeneralrequirements.
IdentifyyourProcess.
DevelopQualitymanualandprocedures.
Documentationofallprocessesinformofworkinstructions.
FollowtheDocumentedproceduresandworkinstructions.
MakeImprovementstotheprocesstoimprovequality.
Conductinternalaudits.
HoldManagementReviewMeetings.
KeepRecords.

17. What is Internal &
External Audit
AnExternalAudit:
Conductedbyapersonoutsideyourorganizationsuchasacustomeroran
independentthirdpartyorganizationlikeaRegistrartoverifythatyou
conformtotheapplicablerequirements
AnInternalAudit:
Usedtoassessconformity,evaluateeffectiveness,andidentify
opportunitiesforimprovement.
Internalauditsalsohelptoprepareforexternalaudits.
Duringaninternalauditqualitysystemagainsttherequirementsofthe
standardarecompared.
Agroupofinternalauditorsfromwithinyourcompanytoperformthe
audits.

18. Non Conformance to Management
System
What is Non conformance and how it can be rectified:
Anon-conformancemeansadeficiencyarisinginthesystemthatimpairstheeffective
implementationofanyManagementsystemviz.QMS,EMS,OHSAS.
Examples:
An element of standards such as ISO etc. not implemented.
Procedures not developed or not implemented.
non-conformancecanbeinservice,aproduct,aprocess,fromasupplier,orin
thesystemitself.Itoccurswhensomethingdoesnotmeetthespecificationsor
requirementsinsomeway.Thoserequirementsmightbedefinedbythecustomer,
aregulatorybodysuchasISO,orintheinternalproceduresofthecompany.
Anon-conformancecouldbeidentifiedthroughcustomercomplaints,internal
audits,externalaudits,incomingmaterialinspectionorsimplyduringnormal
testingandinspectionactivities.
ISO9001:2008requiresthatyoudocumentyournon-conformanceprocedure
(clause8.3)andkeeprecordsofnon-conformanceissuesyouidentifyandthe
actionstaken.
ISO9001:2015nolongerrequiresadocumentedprocedure,butyoumuststill
keeprecords(“retaindocumentedinformation”)ofthenonconformityandwhat
wasdonetocorrectit,i.e.thecorrectiveactions.

19. ISO 9001:2015
ISO9001:2015:RevisedandlatestversionofISO9001,easiertoimplementfor
organizationsusingmultiplemanagementsystemsi.e.oneormoretypeofsystems
integratedororganizationsfollowingintegratedmanagementsystems(IMS).
IncreasedFocusonRiskBasedThinking:
Meaning:Previousversionsweremoreaboutpreventionofrisk,Thelatestversionis
about:
Identifyrisks,
Considerrisks,
Controltherisksthroughoutthedesignusingthequalitymanagementsystem.
Note:whatisriskincontextofQMS:
anyprocessrelatedactivitywhichwillhaveanegativeeffectorconsequenceonthe
productqualitymaybecalledRisk.
ToidentifytherisksonemayhavetodoRiskAssessmentoftheprocessactivities
involved.

20. Environment Management System
( The management system required to improve the
quality of environment we work in & implement ISO
14001)

21. Environment Management System
Itisthepartofanorganization’smanagementsystemwhichisusedto
develop&implementitsenvironmentalpolicyeffectively.
or
Asystemthatanorganizationshallfollowinordertomanagetheir
responsibilitytowardsenvironment.
Itintegrates:
proceduresandprocessesthroughdocumentsandcontrolmeasureprograms.
trainingofpersonnel.
monitoring,summarizing.
reportingofspecializedenvironmentalperformanceinformationtointernaland
externalstakeholdersofafirm.
ThemostwidelyusedstandardwhichEMSusesisbasedonisInternational
OrganizationforStandardization,ISO14001.Otherrelativelylesserknown
standardsareISO14000&ISO14004.

22. Environment Management System
PDCA Cycle

23. ISO 14001
Coresetofstandardsusedbyorganizationsfordesigningand
implementinganeffectiveEnvironmentManagementSystem(EMS).
Aframeworkthatacompanyandorganizationcanfollowtosetup
EnvironmentManagementSystem.
ISO14001:2004,thefirstrevisionofISO14001wasreviewedandusedtill
2015,afterwhichthelatestrevisedversionISO14001:2015wasissuedin
2016.

24. ISO 14001:2004
ThisinternationalstandardisbasedonthemethodologyofP-D-C-A
i.e.Plan–Do-Check-Act.
I.Plan:Establishtheobjectivesandprocessesnecessaryto
deliverresultsinaccordancewiththeorganization’s
environmentpolicy.
II.Do:Implementtheprocess.
III.Check/Monitor:Monitorandmeasuretheprocessesagainst
environmentalpolicy,objectives,targets,legalandother
requirementsandreporttheresults.
IV.Act:TakeactiontocontinuallyimprovetheEnvironment
ManagementSystem

25. Environment Management System : How it
works
Some Basic Terminologies:
Environment:Surroundingsinwhichanorganizationoperatesincludingair,
water,land,naturalresources,flora,fauna,humansandtheirinterrelation.
EnvironmentalAspect:Elementofanorganizationsactivitiesorproductor
servicesthatcaninteractwiththeenvironment.
EnvironmentManagementSystem:Partofanorganization’smanagement
systemusedtodevelopandimplementitsenvironmentalpolicyandmanage
environmentalimpacts.
EMP:EnvironmentManagementProgram,whichincludesplanofaction
withaprojecteddateofcompletionofanspecificrequirementrelatedwith
central,stateandlocalenvironmentregulations.

26. ISO 14001:2004: how it works
Itrequiresanorganizationto:
Identifytheenvironmentalaspects,
Applicablelegalandotherrequirementstowhichtheorganizationsubscribes.
Examineexistingenvironmentalmanagementpracticesandprocedures.
Evaluationofpreviousemergencysituationsandaccidents.
Toolsandmethodsforundertakingreview:
Checklists,
Conductinginterviews,
Directinspectionandmeasurement,
Resultsofpreviousauditsorotherreviews,
Dependingonthenatureoftheactivities.
Note:Anorganizationhasthefreedomandflexibilitytochoosetoimplementthis
InternationalStandardwithrespecttotheentireorganizationortospecificoperating
unitsoftheorganization.

27. ISO 14001:2004: how it works
Establish an appropriate environmental policy.
Identifytheenvironmentalaspectsarisingfromtheorganization’spast,existingor
plannedactivities,productsandservices,inordertodeterminetheenvironmental
impactsofsignificance,
Identifyapplicablelegalrequirementsandotherrequirementstowhichthe
organizationsubscribes,
Identifyprioritiesandsetappropriateenvironmentalobjectivesandtargets,
Establishastructureandaprogrammetoimplementthepolicyandachieve
objectivesandmeettargets,
facilitateplanning,control,monitoring,preventiveandcorrectiveactions,auditingand
reviewactivitiestoensureboththatthepolicyiscompliedwithandthatthe
environmentalmanagementsystemremainsappropriate,andbecapableofadapting
tochangingcircumstances.
LatestrevisedversionisISO14001:2015whichfocusesmoreon“Lifecycle
thinking”

28. ISO 14001:2015
Whatislifecyclethinking:Applyingaholisticapproachwhentalkingabout
aproduct.
Ingenerallifecycleofanyproductmayconsistof:
Rawmaterialextraction
Materialprocessing
Transportation
Distribution
Consumption
Reuse/recycling
Disposal
Sowhenevaluatingtheenvironmentalimpactofaproduct,environmentalimpact
ofalltheseassociatedactivitiesaretobecongregatedtogether.

29. OHSAS ( OHSAS 18001:2007)
OHSAS: Stands for Occupational Health and Safety Assessment Series: Standards for practicing
sound occupational health and safety activities while working in an organization.
What is Hazard:
Source or situation with the potential to cause harm in terms of human injury or ill-health
Hazardidentification–Theprocessofrecognizingthatahazardexists
Riskassessment–Theprocessofevaluatingtheriskarisingfromthehazards.
Includes:
Thelikelihoodofahazardouseventorexposureand
theseverityofinjuryorillhealththatcanbecausedbytheeventofexposure
Determinationofapplicablecontrols–
Measuresrelevanttoeliminateorreducerisktoanacceptablelevel.
Measuresarebasedonthehierarchyofcontrolmeasures.
Inordertoachieveaneffectivehealthandsafetysystemitisvitalfororganizationstohandle
thesewithgreatersignificance.

30. OHSAS ( OHSAS 18001:2007)
HIRA:HazardImpactRiskAssessment:base
documentforOHSAS18001,
Weidentifythepotentialhazardspresentinourprocess.
Categorizethemonacollectivescalemeasuredbytheir
probabilityofoccurrence,Severity,Scaleofoccurrence,Legal
requirementsetc.
Thesehazardsarecategorizedassignificantandnonsignificant
hazards.
ForcontrollingthesignificanthazardswemakeOMPsi.e.Operations
ManagementPlans
FollowuptheprogressthroughthesePlans.Theseplansshouldbeinlinewith
Organizationgoalsandobjectives.

31. OHSAS 18001
Occupational Health and Safety
Management

32. Energy Management System
(EnMS or ISO 50001)

33. Certifications of RCF
Jun’ 95 –QMS (ISO 9001)
Jul’ 99 –EMS (ISO 14001)
Jul’ 09 –IMS including ISO 9001(2008),
ISO 14001(2004) & OHSAS 18001(2007)
Feb’17 –EnMS(ISO 50001:2011)

34. Which Management Systems standards
can be integrated?
ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
OHSAS 18001 (Occupational Health & Safety)
ISO/IEC 27001 (Information Security)
ISO 50001 (Energy Management)
ISO 22000 (Food Safety)
ISO/IEC 20000 (IT Service Management)
•There are no national or international standards for
integrated management systems.

35. Why IMS
•Multiple/overlappingorganizationsresponsibilitiesto
managedifferentmanagementsystems.
•Multiplepolicystatements.
•Multiplemanagementsystemsdocumentation(Apexor
SystemsManuals).
•Multipleoperationalcontrolproceduresinvaryingformats.
•Multipletaskofrecordmaintenanceundereachsystem.
•Multiplecadresofinternalauditorsandoverlappingaudit
schedules.
•Multipleandfrequentauditsbyexternalagencies.
•Overlappingofresources.

36. Why IMS
•Inconsistency/multipleinstructionsatshopfloorlevels.
•Increasedcostduetooverlappingofefforts/auditsby
externalagency.
•Multi-focused/multicoordinatedefforts
•Multipleinternalcommunications

37. Documentation Structure
IMS MANUAL
Policy, objectives, organization,
outline of Management system
PROCESS DOCUMENTS
AND PROCEDURES
INSTRUCTIONS
Processes, practices,
responsibilities,
interfaces
Detailed instructions
on how to carry out
specific tasks
Out side
documents
Design IT Support Production Training
SPECS
II
I
III
IV

38. Benefits of IMS
•UnifiedPolicystatement
•Unified/singlemanagementsystemsmanualaddressingthe
requirementofISO9001,ISO14001andOHSAS18001inaddition
toorganizationalneeds.
•Unified/singleoperationalcontrolprocedurestocoverallsituations
whichcanresultindeviationfromthepolicystatement.
•Aunifiedmasterlistofobjectives&targetsandmanagement
programs
•Anintegratedauditingcompetence(InternalAuditorsequipped
withknowledgeincompetencetoperformcombineauditsi.e.all
managementsystemsatatime)
•Combinedcertificationandauditprogramfromasinglecertification
agency.

39. IMS or Integrated management
System
Allthemanagementsystems,i.e.QualitymanagementSystem,EnvironmentManagement
System,OHSAS&EnergyManagementSystemwhenareintegratedtogetherconstitute
IMS.

40. Integrated Management
System
However in context of RCF , as of now, mostly only three systems have been integrated
together i.e. QMS, EMS & OHSAS:

41. INTEGRATED MANAGEMENT SYSTEM
POLICY OF RCF
RCF,MANUFACTUREROFRAILWAYCOACHES,IS
COMMITTEDFORCONTINUALIMPROVEMENTIN
PRODUCTIVITYANDQUALITYWHILECONSERVING
NATURALRESOURCES&PROTECTINGTHE
ENVIRONMENT,PREVENTINGPOLLUTION,ILLHEALTH
&INJURYASSOCIATEDWITHACTIVITIES,PROVIDING
SAFE&HEALTHYWORKINGCONDITIONSFORITS
EMPLOYEESANDEXTERNALPROVIDERSAND
COMPLYINGWITHAPPICABLELEGALANDOTHER
REQUIREMENTS.

42. INTEGRATED SYSTEM PROCEDURES
ISPNO. DESCRIPTION
•ISP01- PROCEDUREOFCREATINGANDUPDATING
DOCUMENTS
•ISP02- PROCEDUREOFCONTROLOFDOCUMENTED
INFORMATION
•ISP03- PROCEDUREOFMANAGEMENTREVIEW
•ISP04- PROCEDUREOFCONTROLOFEXTERNALLY
PROVIDEDPROCESSES,PRODUCTSANDSERVICES
•ISP05- PROCEDUREFORINTERNALAUDITS
•ISP06- PROCEDUREOFCONTROLOFNONCONFORMING
OUTPUT
•ISP07- PROCEDUREFORCORRECTIVEACTION
•ISP08- PROCEDUREOFIDENTIFICATION&EVALUATIONOF
ASPECTSANDHAZARDS

43. ISP09- PROCEDUREOFIDENTIFICATION,COMPLIANCE,ACCESSAND
UPDATIONOFLEGALANDOTHERREQUIREMENTS
ISP10- PROCEDUREOFCOMMUNICATION, PARTICIPATIONAND
CONSULTATION
ISP11- PROCEDUREOFOPERATIONALCONTROL&MONITORINGOF
ENVIRONMENTALASPECTS&OHSHAZARDS
ISP12- PROCEDUREFOREMERGENCYPREPAREDNESSANDRESPONSE
ISP13- PROCEDUREOFMEDICALANDOCCUPATIONALHEALTHCHECK-UP
FOREMPLOYESS&INTERESTEDPARTIES
ISP14- PROCEDUREOFINCIDENTINVESTIGATION
ISP15- USEOFPERSONALPROTECTIVEEQUIPMENTS
ISP16- PROCEDUREFORWORKPERMIT
ISP17- PROCEDUREOFMANAGEMENTOFCHANGE
ISP18- PROCEDURE FORTRAINING,AWARENESS ANDENSURING
COMPETENCEOFPERSONNELPERFORMINGSPECIFICTASKS
ISP19- PROCEDUREOFCONTROLOFINSPECTION,MEASURINGANDTEST
EQUIPMENTS
ISP20- PROCEDUREFOREVALUATIONOFCOMPLIANCE

44. THANKYOU