Basic Reservation and Ticketing AMADEUS selling platform connect bsp

Unit Competency : Construct and Ticket Domestic Airfares

1. CONSTRUCT AND TICKET DOMESTIC AIRFARES
Basic Reservation and Ticketing AMADEUS
D2.TTA.CL2.06

2. 2
To help avoid confusion with similar sounding consonants and
numbers, in March 1956 the International Civil Aviation
Organization (ICAO) adopted a standard phonetic alphabet for
aviation use:
a).ICAO Phonetic Alphabet : Airlines Industry
b).Airline Code
: Hotels, Travel Agency,
Operations, Restaurants,
Guides
c).Country Code or Other : Non-Specifically,Generalor Etc.

3. 3
Phonetic Alphabet
ICAO or The NATO

4. 4

5. 5

6. 6
International Air Transport Association
General Sale Agent (GSA)
Billing & Settlement Plan (BSP)
Sub Agent
Airlines
IATA accreditation greatly
simplifies the business
relationship between travel
agents andairlines.
On linesOff lines

7. 7

8. 8
A carrier neutral reporting/accounting system run by
IATA A network of approved Agents who issue Airline
Ticket on behalf of the Airlines A clearing instrument to
reconcile the sales by Agents to the Airlines that own
sales Travel Agencies
Definition

9. 9

10. 10

11. Amadeususescodestorepresentlocations,
companiesandequipmentintheentriesthat
youuseinAmadeusandinthedisplaysthatare
returnedtoyou.Therefore,youneedtobeable
tointerpretthecodesyouseeanduse.

12. The airline industry uses a system that identifies
each airport and city with a unique three-letter code. Each airline is
identified by a unique two-character code. With these codes, which
are administered by the International Air Transport Association
(IATA) and the International Standards Organization (ISO), you can
identify cities, airports and airlines. For more information, see
HE ENCODE or HE DECODE.

13. City
Airport
Country
To know the currency of country
State / province
(US, AU,CA,BR,AR only)
Airline
Equipment / Aircraft Type
Date Time
Check Time Difference
Entryfor Encode Decode
DAN BRISBANE DAC DXB
DAN JOHN F KENNEDY DAC CDG
DC FRANCE DC AU
DC SWITZERLAND DC SA
DNS US DNS FLORIDA
DNA AIR FRANCE DNA LH
DNE AIRBUS DNE 747
DDLON
DDKWI 1130/DXB

14. 14

15. TheAmadeusInformationSystem(AIS)isacentralsourceofreferenceinformation.
YoucanrequestinformationfromAISatanytime.
Main topic list GGAIS
Amadeus functions supported by a specific airline GGPCA LH
List of telephone numbers of Airlines offices in Kuwait GGAMAKWLCL
List of telephone numbers of travel agent in Kuwait GGAMAKWAGT
List of Airlines having their own AIS pages GGAIR AIS
Information provided by a specific airline GGAIR LH
Airlinescityinformation GGAIRLHJNB

18. 18

19. Here we describe the functionality of Amadeus Air, its displays and the
options you have to customize your requests. There are three types of
displays in the Air module:
Availability Display
An Amadeus availability display shows all flights with at least one seat
available for sale or waitlist, based on the transaction code and parameters
you use to request the display

20. Schedule Display
AnAmadeusscheduledisplayshowsallflights
andclassesoperatedbyallairlinesthatsubmitschedule
informationtoAmadeus.
Timetable Display
AnAmadeustimetableisadisplayofflightsoperatingduringa
specifiedoneweekperiod.
Atimetabledisplayshowsallflightsoperatingoveraseven-
dayperiodforagivencitypair.Ifyoudonotspecifyadate,
thesystemusesthecurrentdate.

21. Thedisplaycontainsflightsofallairlinesforwhichscheduleinformationis
submittedtoAmadeus.Youcanalsodisplaytheflightsofairlinesthatdonot
haveasalesagreementwithAmadeus.Timetabledisplaysdonotshow
classesofservice;therefore,youcannotsellseatsdirectlyfromthisdisplay.
HELP PAGE: HE TN
Flightsareorderedinthesamehierarchyasfor
availabilitydisplays.
WorkingwiththeTimetableDisplays

22. 1 . Timetable display entry with date and city pair
2. Timetable codes for days of the week
3. Seven-day date range beginning with the requested date
4. Dates of service for this flight

23. HELP PAGE: HE SN
AnAmadeusscheduledisplayshowsallflightsoperatedbyallairlines
thatsubmitscheduleinformationtoAmadeus.Forairlinesthathavea
salesagreementwithAmadeus,availabilitystatuscodesbyclassof
serviceareincludedinscheduledisplaysregardlessofwhetherseats
areavailable.
WorkingwiththeScheduleDisplays
Entries for Schedule Display
SN15DECKWIDXB
Basic Schedule Entry
SN15DECKWIDXB/AEK Schedule for Specific Airline

24. HELP PAGE: HE AN
WorkingwiththeAvailableDisplays
AnAmadeusavailabilitydisplayshowsallflightswithatleastone
seatavailableforsaleorwaitlist,forallairlineswhichhavea
salesagreementwithAmadeus.Basedonthetransactioncode
andparametersyouusetorequestthedisplay.

25. Explanation for Line no. 3 from above
availability display

26. +1 means the flight arrives next day and -1 means arrives previous day)

27. Availability Entries
AN10NOVKWILON Display Availability by Date
AN10NOVKWILON/ABA Display Availability by Date & Airline
AN10NOVKWILON/ABA/CT Display Availability by Booking Class
AN10NOVKWILON/KC Display Availability by Cabin only
AN10NOVKWIJFK/XLHR Display Availability by Transit Point
AN10NOVKWIJFK/ABA/XLHR Display Availability by Transit point and Airline
AN18MARKWIDXB 1500 Display Availability by departure time
AN10NOVKWILON/*ABA 25NV Display Dual Availability

28. Follow up Entries
ACR25DEC RequestReturnAvailability
MN ChangeAvailabilitytonextday
MY ChangeAvailabilitytopreviousday
AC2 ChangeAvailabilityto2dayslater
AC-5 ChangeAvailabilityto5daysearlier
MPAN RedisplaypreviousAvailability
ACDXB ChangeOriginCity
AC//PAR ChangeDestinationCity
AC/AEK ChangetoSpecificAirline
DO2 FlightInformationfromLineno2ofavailability
DOBA156/01DEC FlightInformationforspecificFlight&Date

29. When you know that the Airline has Direct Access
Agreement with Amadeus you can use following airline
availability enter for that :
SomeoftheAirlineshavingDirectAccessAgreementare:
AA,9W,UA,DL,EK,GF,WY,UL
Carrie Prepared DisplaySeven Day Search
ANQR15DECKWINYC AN/15FEBKWIDXB
AN/15FEBKWIDXB/AEK
AN/15FEBKWIBOM/AKU/CL
(With Specific Class)

30. CHANGE TO AVAILABILITY
(AN)-TO
SCHEDULE
(SN)-TO
TIME TABLE
(TN)-TO
SCHEDULE (SN) ACSN TCSN
TIME TABLE (TN) ACTN SCTN
AVAILABILITY (AN) SCAN TCAN
Changing Display
Availability, Schedule and Timetable

31. 1. NON-STOP FLIGHT
A flight with no intermediate stops, and the same
flight number and aircraft.
2. DIRECT FLIGHT
A flight with intermediate stop(s), and the same flight
number and aircraft.
3. CONNECTING FLIGHT
A flight with intermediate stop(s), and a change of
flight number and aircraft.
4. CHANGE-OF-GAUGE
A connecting flight with intermediate Stop(s) and the
same flight number, but with a change of aircraft
type.
There are four different types of flights:
FlightsofTypes

32. 32

33. APassengernamerecord(PNR)containsthedetailsofa
passengerreservationandotherinformationto
passengertrip.EachPNRconsistofacollectionof
informationitemscalledelements.EachPNRcan
containmaximum999elements,butitmustcontainthe
followingFiveMandatoryElements:

34. 34

35. NO.Mandatory Elements AmadeusEntries
1 .Itinerary Element
AN15JUNKWIDXB/AKU Seeavailabilities
SS1Y1 Sell Seat in Y Class & LineNO 1
2.Name Element NM1PRINCE/MOHAMMED MR
3 . Contact Element APBKK022872473-B A&F Tour Travel
4 . TicketArrangement TKOK
5. ReceivedFrom RFPATRICKER
After youdo abovestepsend(save)andretrieve PNR
FiveMandatory Elements to Create a PNR on Amadeus System
(Steps to Create PNR)

36. PNR may be created in your preferred steps
order however above order of the steps may be adopted:
SS1Y1 ShortSell
SS1YJ1 If ConxFLTS KWI-LON-NYC
SS1YJA1 IF connecting more than2
SS1Y1/PE Waitinglist
SSKU301Y15JANKWIBOM1 Long Sell
For Help: HE SS

37. For Help: HE NM
Entry
NM1ALGHANIM/MOHD MR
Single Name –Adult
NM1ALGHANIM/ALI (CHD) Single Name –Child
NM1ALGHANIM /ALI (CHD/01JAN05)
Single Name –Child (Date of Birth)
NM1ALGHANIM/ALI(INF/ROSE/01JAN12)
One Adult and One Infant with
Same Family Name
NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12)
OneAdultandOneInfantwith
DifferentFamilyName

38. Entry
NM3ALGHANIM/A MR/B MRS/C MR 3 Adults with Same Family Names –One entry
NM2AlGHANIM/A MR/B MSTR(CHD)1 Adult and 1 Child with Same family names
1/(INF/ROSE/1MAY12)1 is adult
Add infant name having same Family Name
as passenger NO 1 after creating a PNR
1/(INFMOHD/ACK/1MAY08 )
Add infant name having Different Family
Name as passenger NO 1 after creating a PNR
2/(CHD)
Add Child Tag for passenger number 2 after
creating PNR

39. 39
.
:
Telephone contacts entered in the PNR, except for the agency ’s
telephone contact, are not sent to the airlines in the itinerary and
therefore are entered for the agency’s information only. If you want to
send the telephone contact information to the airline you must enter it
using an OSI (Other Service Information) elementEnter the AP
transaction code followed by the telephone contact information and
the type of contact. The following are the indicators you can use
A-Travel Agency F-Fax Number Email Address Contact : APE-
B-Business H-Home Mobile Contact: APM-+

40. Explanation
Agency information from office profile
Home telephone contact in Nice
Business contact in Munich
Home contact in London for passenger
number one
Business contact in London for passengers 3
and 4
Entry
AP
AP NCE 04 92 49 65 78-H
AP MUC 89 456 234-B
AP LON 181 459 56 56-H/P1
AP LON 181 456 34 45-B/P3,4
[email protected]
APM-[phone]
Contact Element

41. Ticketing Time Limit
Thedayandtime,ifapplicable,thatthePNRwillbeticketed.Ifyouusethis
option,thePNRisplacedonthetimelimitqueue(Q8)atthedateandtime
specified.
TL
Automatic Cancellation of Itinerary
The system cancels the itinerary when the date in the entry is reached. The
cancellation takes place at 00:00 GMT time. If you add a date and time, the
cancellation takes place at local time. The date is mandatory, and the TKXL
can only be used at PNR creation time. You can modify the information at
any time or change the TKXLto another ticketing arrangement. There is no
queue placement after a TKXL.
XL
The reservation has been ticketed. Ticketed OK
Enter the TKtransaction code followed by a ticketing arrangement indicator. If
you do not enter a date and/or time, the system defaults to the current date and
time.

42. Entry Explanation
TKTL10DEC
Ticketing time limit for a specific date
TKTL11SEP/1400
Ticketing time limit for a specific date and time
TKTL10JAN-TEXTTicketing time limit for a specific date& free-flow text
TKOK Ticketed element
TKTL10NOV/P1
Ticketing time limit element for a specific passenger
TKXL12NOV/1800 Automatic cancellation of the itinerary on a specific
date and time

43. 43
Thereceivedfromelementidentifiesthepersonmakingor
modifyingareservation.Itisfree-flowtextandyoucanentera
maximumof69characters.DuringPNRcreation,thereceived
fromelementisdisplayedasthesecondlineinthePNR.After
youendtransaction,thereceivedfromelementisnolonger
storedonthefaceofthePNR,butmovedtoPNRhistory.
AreceivedfromelementisrequiredwhencreatinganewPNRor
modifyinganexistingone.Tocreatethereceivedfromelement,
enter:

44. 44
End Transaction
WhenyouhaveenteredthefivemandatoryelementstocreateaPNR,
youmustendtransactiontofiletherecordinthesystem.Thetable
belowdescribestheentriesyoucanmake:
Entry Explanation
ET Ends transaction and files the PNR
ER Ends transaction and redisplays the PNR
ETK Ends transaction, files the PNR and changes the advice codes
ERK Ends transaction, redisplays the PNR and changes the advice codes
Ignore Transaction
When you ignore a PNR during creation, all elements are ignored and
any flight, bookings are returned to inventory.
IG Ignores the PNR and all additions or modifications
IR Ignores currentupdate and redisplay PNR

45. 45
Other Service
Information
Special
Requests
Remark
Optional Element
OS SSR RM

46. 46
AnOSI(otherserviceinformation)elementcontainsspecialinformation
regardingapassengerforpassengersinthePNRthatissenttotheAirline
thatappearintheitinerary.AnOSIelementisnotaservicerequestand
doesnotrequireconfirmationfortheAirline.UnlikeSSRelementSSR
elementdonotresultintheautomaticplacementofPNRsonqueueifa
responseisreceivedfromtheAirline
OS EK PAX IS VIP Information for specific carrier
OS YY PAX IS VIP Information for All carriers
Other Service Information

47. 47
Thetablebelowdescribessomeoftheentriesyoucanmake
Entry Explanation
OSBACTCHNCE0487656734HToadviseaspecificairlineofa
passengershometelephonecontact
OSYYCTCHNCE0487656734HToadviseallairlinesintheitineraryofa
passengershometelephonecontact
OSYY1CH/08YRS/P2 Adviseallairlinesthataspecific
passengerisachildandthechildsage
OSANTKNO09036101234555 Adviseaspecificairlineofaticket
number

48. 48
AnSSR–SpecialServiceRequestisanapplicationtoanAirlineto
provideaparticularfacilityforapassengerorpassengers.ASSR
requestismadeusinganSRentry,whichgeneratesanSSRelementin
thePNRandarequestmessagetotheAirlineorAirlinesconcerned.An
ServicerequestdoesrequireconfirmationfromtheAirlineanditresult
intheautomaticplacementofPNRsonqueueifaresponseisreceived
fromtheAirline.
Special Service Request
For Help HESR
SRWCHR
SRWCHR/P2
Wheelchair request
To get wheelchair codes in Amadeus use help
page: GGCODEW

49. 49
Meal Request For Help HEMEAL
To Create an SSR element with mandatory free flow text, enter;
SRSPML–NO RED MEAT
Free Flow Text

50. 50
MEAL CODES IN SSR (CONTINUED)
----------------------------
CODE MEAL DESCRIPTION
--------------------
MOML MOSLEM MEAL
NFML NO FISH MEAL (LH SPECIFIC)
NLML LOW LACTOSE MEAL
OBML JAPANESE OBENTO MEAL (UA SPECIFIC)
RVML VEGETARIAN RAW MEAL
SFML SEA FOOD MEAL
SPML SPECIAL MEAL, SPECIFY FOOD
VGML VEGETARIAN VEGAN MEAL
VJML VEGETARIAN JAIN MEAL
VOML VEGETARIAN ORIENTAL MEAL
VLML VEGETARIAN LACTO-OVO MEAL
CODE MEAL DESCRIPTION
--------------------
B BREAKFAST
K CONTINENTAL BREAKFAST
L LUNCH
D DINNER
S SNACK OR BRUNCH
O COLD MEAL
H HOT MEAL
M MEAL (NON-SPECIFIC)
R REFRESHMENT
C ALCOHOLIC BEVERAGES COMPLIMENTARY
F FOOD FOR PURCHASE
P ALCOHOLIC BEVERAGES FOR PURCHASE
Y DUTY FREE SALES AVAILABLE
N NO MEAL SERVICE

51. 51

52. 52
To request a seat map with out PNR, enter;SM TG981/C/01JULBKKCHP

53. 53
Manyairlinesofferfrequentflyerprogramstopassengerswhotravel
oftenontheirairline.Theseprogramsvaryfromairlinetoairline,each
offeringspecialfeaturestotheirfrequentflyers.
There are four frequent flyer transaction codes:
FFD Displays the name from the frequent flyer database
FFN Creates an SSR element in the PNR, for mileage accrual
FFA Creates the name and an SSR element in the PNR,
for mileage accrual
FFR Creates an SSR element in the PNR, for a redemption journey

54. 54
The table below describes the entries you can make
FFDTG-ZD20423 Displays the passenger name information for a
specific airline frequent flyer number.
FFALH-765467 Creates the name and SRFQTV element using
the passenger’s frequent flyer number.
FFNQF-0527984 Creates the SRFQTV element for an airline that
maintains it frequent flyer database in Amadeus.

55. 55
The table below describes the entries you can make
FFNQF-0527984/P1
Creates the SRFQTVelement, for an airline that
maintains it frequent flyer database in Amadeus,
for a specific passenger.
FFNAF-1990901462,UA
Creates the SRFQTVelement for a passenger
when the passenger is using an airline that has a
frequent flyer agreement with another airline.
SRFQTVKL-KLFREEFLOW
TEXT/P1
Create Manual Frequent Flyer SSR Element to
Accrue Mileage

56. 56
Remarkelementscontainadditionalcommentsorinformation
concerningpassengersandtheirreservations.
TheAmadeusSystemprovidesyouwiththreetypesofremarksthat
canbeenteredinthePNR.Theyare:
GeneralRemark(RM)
ConfidentialRemark(RC)
ItineraryRemark(RIR)
GeneralRemark
YouusethegeneralremarkelementtoenterremarksinaPNR.
AnyAmadeususerthathasaccesstothePNRcanreadthe
generalremarks.

57. 57
APNRcancontainamaximumof127generalremarksand
eachremarkcanhaveupto124characters.
Tocreateageneralremarkelement,enter:RMPSGRADVXNCLPENALTY
RP/NCE1A0900/
1RMPSGRADVXNCLPENALTY
>
ConfidentialRemark
Youusetheconfidentialremarktoenterinformationthatcanonly
beviewedinyouroffice,orotherbranchofficesthatcanviewyour
PNRs.Youcanadduptothreeadditionalofficeidentificationsin
yourentry.

58. 58
Example adding an office identification: RCPARAF0203/CONFIDENTIAL TRIP
ItineraryRemark
Youusetheitineraryremarktoenteradditionalinformationtobeprintedonthe
itinerary.
ItineraryremarksaddedtothePNR,thataresegmentassociated,appear
underneaththeirassociatedsegmentontheitinerary.Unassociateditinerary
remarksareprintedatthebottomoftheitinerarybelowalloftheflightsegments.
To create a confidential remark, enter:RC UNLISTED PHONEPAR78401838
RP/NCE1A0900/
1RCNCE1A0900/UNLISTEDPHONEPAR78401838
>

59. 59
FollowingaretheoptionalelementswhichcanbeenteredinPNR
Airline User
RCADVANCE TAKEN FROM PAX Confidential Remarks View by Your office
RISKWD250.000
Service fee remarks for back office
accounting
RIRPlease reconfirms your return itinerary Free flow Remarks (text) on itinerary
RIZService amount charged KWD 15.000 Free flow Remarks (text) on ITR
OP25DEC/ISSUE TICKET (free flow text)
OptionforReminder(Anoptionelementis
usedtoplaceaPNRonaspecificoffice
onaspecificqueueonaspecificdate
(FormoreinformationuseHEOP)

60. 60
CurrentlytheUS,CanadianandcertainothercustomsAPI
(AdvancedPassengerInformation)programsrequireairlinestosubmit
Passport,Visaandflightinformationtocustoms.Today,thiscanbe
handledinthePNRwiththeSSRPSPT.Therestoftheinformationcan
becollectedbytheairlinesatcheck-intime.
However,UScustomshasalsorequestedairlinestosendadditionaldata,
includingdestinationaddressintheUS,andadditionalinformation
concerningtraveldocuments.InordertosupporttheseadditionalAPIS
datarequirementswithinreservationsystemsanIATAindustrystandard
hasdefined3newSSRS(DOCS,DOCO,andDOCA).

61. 61
To create an SSR containing NON-APIS passport information , must use the approved IATA format.
SRPSPT BAHK1-123456-GB-24FEB45-LEWIS/EDWARD MR-M-H.FREETEXT/P1
SSR For Passport Information (Non-APIs)

62. 62
The Advance Document Information System
SRDOCSBAHK1-P-THA-AB1816706-THA-19OCT74-M-14APR09-JIRACJAIKAN-KORNKAWIN/P1/S3
SR TransactionCode
DOCS SSR Codefor Travel Document
BA AirlineCode
HK Action Code (HK Only)
1 Numberof Service Request
-P
Dash, TravelDocument Type
I-IdentityCard
P-Passport
-THA Dash, DOCUMENT IssuingCountry
AB181670
6-
Dash, PassportNumber
-THA Dash, PassengerNationalities
-9OCT74Dash, DDMMMYY
-M
Dash, Gender Indicate
M-Male F-Female
MI-Male Infant FI-FemaleInfant
U-Undisclosed Gender
01JUL23 Dash, PassportExpiry Date
JIRACHAIDash, PassportSurname
-KORN Dash, PassportGiven Name
/P1
/S3

63. 63

64. 64

65. 65

66. 66

67. 67

68. 68
Air Bus A380

69. 69

70. 70

71. 71

72. 72

73. 73
SRMOML/P2 Moslem Meal for passenger no 2
SRSPML-FREE FLOW TEXT Meal request –Special Meal
SRBSCT Bassinet Request for Infant
SM2 Seat Map Display for segment no 2
FFDQR-123456789
Frequent Flyer Name from the Airlines
Data
FFNQR-1234567890 Enter Frequent Flyer Number Automated
FFNQR-1234567890/P2 Enter FFN for passenger no
SRFQTVEK-EK123456789 Manual Entry for Frequent Flyer Number
SRFQTVBA-AA1234567/P1
Create an SSR element for Mileage
Accrual

74. 74
Entry Cancels
XE3 Individual element
XE5,6 Individual elements in the same category, separated by a
comma
XE3-6 A range of elements in the same category, separated by a
dash
XE3,5,8-12
A combination of individual and a range of elements in the
same category
Canceltheentireitineraryusingoneentry,enter:XI

75. 75
PNR Retrieval
RTPNRPNR Retrieve Booking (Reference) by Amadeus PNR
RT/ALSHATTY By Name
RT/B By starting alphabet
RT/ALSATTY*A By Name (only active PNRs only)
RT4 From the list
RT0 To return back to the list
LP/KU541/20DEC By flight number & date
LP6 From the LM list

76. 76
YoucanmodifyorcancelexistingPNRelements.WhenyoumodifyaPNR,
thesystemtransferstheoriginalelementstoPNRhistoryatendtransaction.
WhenyoucancelanexistingPNRelement,thesystemautomatically
transferstheinformationtoPNRhistory
use the transaction code XEto cancel.
PNR elements are divided into 3 category
1. Name Element
2. Flight Segment
3. Other

77. 77

78. 78
XE3 To cancel segments/elements number 3
XE3,5,7 To Cancel segments/elements number 3 and 5 and 7
XI To Cancel Amadeus Booking
3/RR To reconfirm segment
6/KWI WAFA 3344332-H Update phone element
SX To cancel Seat request
SBK To rebook all segment in K class
SBK3 To rebook segment number 2 in K class
SB25DEC3 To Change date to 25DEC for segment number 3
SO EK M DXBKWI
SO EK M 23DEC DXBKWI
SO YY F DXBKWI
Insert OPEN segment
2/(CHD) Add Child tag for passenger number 2
SIARNK Insert ARNK –Surface segment
DO3 or DOKU541 To check flight information

79. 79
HK -CONFIRMED SEGMENT
HL -WAITLIST SEGMENT
HN -WAITLIST (HOLDING NEED)
RQ -WAITLIST(FORSEGMENTINTST)
TK -SCHEDULECHANGE
RR -RECONFIRMED
KL -CONFIRMED FROM WAITLIST
UC -UNABLE TO CONFIRM
UN UNABLE, DOES NOT OPERATE
US -UNABLE TO ACCEPT SALE, HAVE WAITLISTED
HX -SEGMENT CANCELLED
NO -NO ACTION TAKEN BY AIRLINE
KK -CONFIRMED PK -PASSIVE SEGMENT
GK -GHOST SEGMENT (FOR PRICING ONLY)

80. 80
Steps
Action Entry
1 Split Passenger Number 2 and 4 SP2,4
2 Received From RFPAX
3 File Split EF
4 Received From RFPAX
5 End & Retrieve ER
To Display list of Split PNRS = RTAXR
To Display PNR from the list = RT2 (No. from List)

81. 81
Amadeus Queues gives airlines, travel agencies and providers the ability to
send and receive PNRs that require action and to send and receive messages.
Usingqueuesyoucancommunicate withotherofficesandorganizethe
workloadinyourownofficebyaccessingandcreatingqueuesforthe
differenttasksyouhavetoperform.PNRscanrequireactionforthefollowing
reasons:
Confirmation of segments, services, options or seats from the waitlist
Change of responsible office
Change of flight schedule
Change in the ticketing arrangement
Expiration of a ticketing time limit
Changes in a group PNR

82. 82
:
1.
t
The Amadeus queue bank is divided into 2types of queues:
1. Special QueuesDivided into categories only
2. Dual Queues Divided into categories and date ranges
PNRs can require action for the following reasons:
Confirmation of segments, services, options or seats from the waitlist
Change of responsible office
Change of flight schedule
Change in the ticketing arrangement
Expiration of a ticketing time limit
Changes in a group PNR

83. 83

84. 84
The queue system sorts PNRs and messages into three areas
Queue
Numbers
are assigned automatically by the system. They
correspond to the type of action required in the PNR.
Queue
Categories
are a sub-division that divide PNRs in the same queue
corresponding to the exact action required in the PNR.
Date Ranges
divide PNRs in the same queue and category
according to the date the action is required.
Youcancustomizeyourqueuebank.Thecategoriescanbedeletedor
increasedandthedaterangescanbedeletedorchangedaccordingly.
Youcanalsodeleteanentirequeueifitisnotneedbyyouroffice.Queue
0,97andthedelayqueuecannotbedeleted.Althoughnotmandatory,it
isrecommended thatyoualsohavequeues1and3.

85. 85
The following queue bank is automatically activated for travel agencies:
Queue no Name Type
0 General Special
1 Confirmation Dual
2 Waitlist Clearance Dual
3 Options Special
4
Responsibility Change Special
5 Rates Special
7 Schedule Change Dual
8 Ticketing/Time Limit Dual
9 Other Airline Control Dual
12 Expired TKTL Special

86. 86
Queue Name Type
23
RQR Special
25
Multilist Special
26
Multilist Special
80
Prepaid Ticket Special
87
Groups Dual
94
Message -Customer Profile Special
95
Message (to be defined) Special
96
Message -Past Date Record Special
97
Message Dual
DLY/DAT -DLY/TIM Delay Date/Time N/A

87. 87
Thefollowingtableisanexampleofhowthecategories
areshownforqueuenumberone.
QueueCategoryExplanation
1 0 Confirmation-(defaultcategory)
1 Confirmation–Air
2 Confirmation–Hotel
3 Confirmation–Car
4 Confirmation–Tour
5 Confirmation–General
6 Confirmation-SpecialServices

88. 88
Thefollowingtableisanexampleofhowthecategories
areshownforqueuenumberone.
QueueCategoryExplanation
1 0 Confirmation-(defaultcategory)
1 Confirmation–Air
2 Confirmation–Hotel
3 Confirmation–Car
4 Confirmation–Tour
5 Confirmation–General
6 Confirmation-SpecialServices

89. 89
The categories of dual queues are divided into four date ranges.
The date ranges divide each category into four sections. When your queue
bank is activated, the date ranges are determined by the system as follows:
Date DatesCovered Example
D1 Todayplustwodays 01SEP-03SEP
D2 Threetofivedays,fromcurrentdate 04SEP-06SEP
D3 Sixtoeightdays,fromcurrentdate 07SEP-09SEP
D4 Ninedaysandbeyond,fromcurrentdate 10SEPonwards
Here is an example of a queue with four date ranges:
1437 21JAN
QUEUE....MADUL2410.......Q/TTL...ADDS...LQC...IW
Q 1.CONFO ..23JAN-26JAN-29JAN.
>

90. 90
Queue Handling
Queue Count Entries
You can make the following queue count entries:
QT Display total workload
QC Display workload in specific categories
In addition, Amadeus provides you with a queue count planner that
details the PNR totals for the ticketing, option and delay queues.

91. 91
Owned byBKKIQ3450Owned byBKKIQ3450Owned byBKKIQ3450

92. 92
Entry Starts
QS97 A specific queue
QSC1 A specific queueand category
QS8C1D1 A specific queue, category, and date range
Queue Processing Entries
You use the queue processing entries when you are in queue mode to
action PNRs or message in that specific queue.
Queue Start Entries
The queue start (QS) entries place you in queue mode and begin the
processing of a specific queue.
The table below describes the entries you can make:

93. 93
Entry Explanation
QN : Queue next removes the current PNR or message on queue and
displays the next PNR or message
QD : Queue delay ignores the current PNR or message, places it at
the end of the queue and displays the next PNR or message on
queue
QD1300: Queue delays a PNR to a specific time
QD23JUN:Queue delays a PNR to a specific date
QI : Ignores the current PNR or message, places it at the bottom of
the queue and exits queue mode
QF : Ends transaction on the PNR and exits queue mode
QU : Redisplays a queue message

94. 94
Display the Queue Summary (all queues)
QTQ
Display Q Count for all Queue having PNRs or
message inThem
QT
To start work on a Queue (enter no8) QS8
To remove the PNR from queue QN
To move to next PNR in Queue QD OR IG
To exit from queue QI
To place PNR to specific queue no. QE50
To remove all PNRs from a specific Q no QR12
To Activate a Queue with 3 Categories QA50C3

95. 95
To add category in an existing Queue QAC50C2-3
To Delete a Queue QK50
To Ad name to a Queue QAQ50NAME
To delete Queue name QAN50
To Ad name to a category QAN50C1NAME
To Delete Category Name QAN50C1
To Remove all PNRs from Q70 Category 2 QR70C2
To transfer a booking to a different office QE/KWI1A0900/8C3
To send a general Message QE/KWIKT2269/97
To display Queue no. QC50CE
To Start working on Category 2 QS50C3

96. 96
The queue print (QP) entries allow you to print the PNRs or messages on queue.
If you use the QP transaction code without the R option, all items are
automatically removed from the queue when printed.
The following table describes the entries you can make
Entry Prints
QP1C1D1 All PNRs from a specific queue, category and date range
QPR8C1D1 All PNRs from a specific queue, category, date range and
retains the PNRs on queue
Queue Print Entries

97. 97
The queue place (QE) entry allows you to manually place PNRs and
messages on a queue. You can specify a queue number, category
and date range. When using the QE entry to place PNRs on queue, you
must first retrieve the PNR. When you place a message on queue it
must be displayed on your screen.
Queue Placement
QE8 A PNR on a specific queue
QE8C1 A PNR on a specific queue and category
QE8C1D1 A PNR on a specific queue, category and date range
QE/NCE1A0900/8C1D1A PNR on another office’s queue, category
and date range

98. 98
For Help: HE FARES, GP DIS
AmadeusFaresandPricingisacomputerizedairtravelpricing
system.Itsdatabasestoresmillionsofpublicandprivatefares
forhundredsofdifferentproviders.Itcanconstructanunlimited
numberoffaresthroughadynamicadd-onprocessingfacility
TheAmadeusfaresandpricingentriesallowyouto:
Displayfares
Priceanitinerary
Requestfarerulesandconditions
Requestcurrencyconversions
Calculatemileageforarouteofcitypairs

99. 99
Amadeus fares and pricing entries are divided into two types of transactions:
Fare Quote FQ
TheFareQuotetransactionsdisplayinformationbasedonthedata
containedinanentry.NoPNRisrequiredfortheseentries.
Itinerary Pricing
FX
The Itinerary Pricing transactions price a specific PNR itinerary.A PNR must
be present when these codes are used, or a PNR is created s a result of
the transaction.
BelowisanexampleofanInternationalfaredisplayrequestfromKuwaitto
LondononBA
Fare Quote Display (FQD) Entry

100. 100
FQDKWILON/ABA/D10OCT FARE DISPLAY REQUEST
ROE 0.280524 UP TO 1.00 KWD Rate of Exchange and Currency
10OCT12**10OCT12 FARE REQUESTED DATE
/BA FARES FOR REQUESTED AIRLINE
If you do not specify an airline it appears as /YY
KWILON
CITY PAIR
/NSP Normal and special fares
•NLX -normal and excursion fares
•CNX -companion, normal and excursion
fares
;EH Fares based on a specific global routing
indicator
/TPM 2894 Ticketed point mileage
This is the actual published mileage for the
route
/MPM 3672
Maximum permitted mileage This is the
maximum number of miles you can travel on
this route on this fare to avoid extra charges.

101. 101
COLUMN DESCRIPTION
LN Line number
FARE BASIS Fare basis
The fare basis code can give you information about the type of fare, type of
passenger, class of travel, minimum and maximum stay, reservation
restrictions, seasonality, and days of travel.
OW One-way fare amount
KWD Currency code
RT Round trip fare amount
B Booking class (Reservation Booking Designator)
Note: A plus sign (+) indicates that more than one booking class applies. Use
FQS to obtain more information.
PEN Penalty information.
Note: To see more penalty information, use FQN to check the fare note/rule.
For fares in markets that are not automated, this is always a plus sign (+).
DATES/DAY
S
The display contains up to two lines of date /days restrictions.
AP Advance purchase requirements
MIN Minimum stay restrictions
MAX Maximum stay restrictions
R Routing information. If you see a + sign in the routing column, use FQR to see

102. 102
FQDKWILON Display Fare for a Specific Sector -OW & RT
FQDKWIMNL/AQR
Display fare for specific Airline
FQDKWIMNL/AQR/D15DEC
Display fare for specific Airline and Date
FQDKWILON/IO
Display Fare for a Specific Sector on YY Carriers –OW
FQDKWILON/IR
Display Fare for a Specific Sector on YY Carriers –RT
FQDKWIMNL/AQR,GF,KU,EK
Display fare for multiple airline
FQDKWILON/ABA/IH
Display Fare for a Specific Sector on BA Carriers –½ RT
NUC
FQDKWILON/AKU/R,-CNN Display Fare child with PTC
FQDKWICAI/AKU/R,-IN Display Fare Infant
FQDKWICAI/AKU/R,-ZZ Display youth fare
FQDKWILON/ABA/IR/D15AUG1
2 /R,01JAN12
Different Travel And Ticketing Dates –Future Date

103. 103
FQN1 Display Fare note of line 1
FQN1*LI Display list of Fare Note Paragraph.
FQN1*AP
Display Specific Paragraph from line No. 1
FQN1*PE
Display penalty paragraph from line no 1
FQR2
Display Routing Information on line No 1
Fare Notes: these are follow up entries of FQD

104. 104
CurrencyConvert
Convert from a NUC to a designated currency
FQC37.87NUC/KWD
Convert from a designated currency to a NUC
FQC10.000KWD/NUC
Convert one currently to another currency (USD toKWD) FQC100.00USD/KWD
Convert currencies up to 12 months in the past
FQC100.00USD/KWD/15DEC11

105. 105
ITINERARY PRICING
FXP Fare quote a new or retrieved PNR, create a TST
FXT3 Select the fare on line 3 for all passengers
FXT4/P1 Select the fare on line 4 for passenger 1
FXT4/P2,3 Select the fare on line 4 for passengers 2 and 3
FXT1/P1,3//5/P2 Select different fares for selected passengers
FXP/P1 Fare quote passenger no.1
FXP/P1,2,5 Fare quote passengers 1, 2, and 5
FXP/P1-3 Fare quote passengers 1 through 3

106. 106
ITINERARY PRICING
FXP/INF
Fare quote only infants
FXP/PAX
Fare quote only non-infants
FQQ3
View the ticket image for the fare on line 3
TQT
Display all TST
TQT/T1
Display TST number 1
TQT/T2
Display TST number 2

107. 107
INFORMATIVE PRICING
Belowentriescanbeusedtopriceitinerarieswithoutcompletingthe
processofPNR.Farescanbequotedtoclassbooked,child,infantand
bestavailablefares
FXX
FARE QUOTE WITHOUT TST
FXX/S2,3
FOR SPECIFIC SEGMENT
FXA
BEST AVAILABLE FARE
FXR
BEST AVAILABLE FARE AND REBOOK THE CLASS
FXA/KC -BUSINESS
BEST AVAILABE FARE FOR CABIN
FXA/KF -FIRST CLASS
FXX/RCH
FARE QUOTE FOR CHILD
FXX/RIN
FARE QUOTE FOR INFANT

108. 108
STEPS TO ISSUE TICKET
1.FXP -FARE QUOTE FOR CLASS BOOKED
ORFXB –BEST FARE
2. FPCASH -FORM OF PAYMENT
3. FM0 -COMMISSION
4. FVKU -PLATING CARRIER
(IF PRESENT DO NOT INSERT AGAIN)
5. RFS;ER -REFERENCE AND ER
6. TTP OR TTP/T1 –TST WISE OR TTP/P1 –PAX WISE

109. 109
DISPLAY TST (TRANSITIONALY STORED TICKET)
AND TWD (ELECTRONIC TICKET)
TQT Display a TST
TQT/T1 Display a TST by TST number -1
TQT/T2 Display a TST by TST number -2
TWD Display E-ticket record from PNR
TWD/L6 Display E-ticket record from PNR referring
specific FA or FHE element. (L6)
TWD/TKT229-
1234567890
Display E-ticket record using ticket number
outside PNR

110. 110
VOID -ELECTRONIC TICKET (E TICKET)
STEP
1.
TWD/L6 -DISPLAY E TICKET FROM PNR
BYFA OR FHE LINE NO or
TWD/TKT125-1234567890 -DISPLAY E TICKET BYTICKET NUMBER
STEP
2.
TRDC/L6 VOID E TICKET from PNR by Fa
line number or
TRDC/TK-1234567890 VOID E TICKET by Ticket number
(without Airline code)or
TRDC/012345 VOID E TICKET from sales report
(012345 -sequence no.)

111. 111

112. 112
Available Flight Passenger Name
Contact Element Ticketing Element
ReceivedFrom Element
End Transaction
Process Reservation

114. 114

115. 115

116. 116