Becoming an Inclusive Leader - Bernadette Thompson

This session will delve into the intricacies of inclusive leadership, using Deloitte’s framework that encompasses six
crucial traits: commitment, courage, cognizance of bias, curiosity, collaboration and cultural intelligence.
In the evolving landscape of public sector leadership in the 21st century, it’s essential to equip leaders with not just
IQ and EQ but, more importantly, with Cultural Intelligence. Bernadette will shine a spotlight on the pivotal role that
CQ plays in empowering leaders to deliver more effective and inclusive services to the diverse communities they
serve.
Don't miss this opportunity to gain insights into fostering inclusive leadership qualities that go beyond conventional
measures. Join Bernadette as she navigates through the key attributes that make leaders not just capable, but
exceptional in understanding, engaging, and serving diverse populations.

6. Photo credits: Edgar Klusener NA

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7. We need inclusive leaders

v INSPIRE PEOPLE

v EMPOWER PEOPLE

Y LEAD CHANGE

v DEVELOP A SHARED VISION

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9. DIVERSITY IS A FACT
INCLUSION IS AN ACT

12. SIX SIGNATURE TRAITS

Y Trait 1: Commitment

Y” Trait 2: Courage

Y” Trait 3: Cognizance of bias
Y” Trait 4: Curiosity

Y” Trait 5: Collaborative

Y” Trait 6: Cultural Intelligence

Deloitte's model

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13. Reflections as a leader
v What am | saying?
v What am prioritizing?
Y” How am l acting?

w How do | measure?

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16. CULTURE DEFINED

v A shared pattern of beliefs,
values, assumptions, and
behaviours that distinguishes
one group from another

Y” The way we do things around
here

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19. FROM CROSSING ORGANISATIONAL CULTURES

20. TO BRIDGING GENERATION

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23. Cultural Intelligence (CQ)
is the capability to function
and relate effectively in
culturally diverse situations

24. RESEARCH
AT A GLANCE
✓
✓
✓
✓

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MYTHS

International Experience >
Cultural Intelligence

Technical Competence >
Success

High EQ + High CQ

27. CULTURAL INTELLIGENCE BEGINS
WITH AWARENESS

= The first step toward applying and developing CQ is awareness of
behavioural preferences and the potential biases toward other cultures that
can be triggered by different behavioural preferences.

= Behavioural preferences are one of the most helpful ways to understand
the ways people prefer to do things.

= There is nothing better or worse about where people place along these
preferences, but knowing the preferences of yourself and others can
provide powerful insights. Awareness alone is not enough.

= Individuals have personal preferences about how they like to approach
tasks and interactions.

= To relate and work effectively with people who have different behavioural
preferences, an individual must develop specific capabilities (CQ).

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28. Behavioural preferences

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30. BEHAVIOURAL
PREFERENCES REVEAL

General orientation to life, work,
and relationships

" Potential biases you have toward
those with different cultural
values

"= Do not predict your ability to
work effectively across cultures

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34. SUMMARY

CQ allows us to:

Y” Unlock the promise of diversity

Y” Set the Foundation for Inclusion

Y Bula cultures that focus on “add”, not

v Support Teams and Managers

v Become better colleagues, leaders, and
global citizens

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37. Finally......

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