Benefits of Emotional Intelligence

1. The Benefits of Emotional Intelligence May 31, 2012 Presented by: Marcia Hughes, President Collaborative Growth For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 668 447 619 Event password : 1234 WebEx Support: 1-866-863-3910

2. What emotional intelligence (EI) is and how it applies to your business Where, why and when to incorporate EI into your workforce development strategies Practical tips on building EI and assessments to support your success. A list of resources to support your success with in building emotional and social intelligence for your leaders and teams. You Will Learn

3. A set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. Critical for Individuals and Teams What is Emotional Intelligence?

4. Self: Recognizing your own emotions Managing those emotions internally Expressing them to others Other: Recognizing emotions of others Responding effectively to the emotions of others EQI Relates To

5. Key to 27% to 46% of workplace success (BarOn, MHS) 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence (Daniel Goleman) Emotional Intelligence counts for more than IQ and a lack of it is highly correlated with failure in top positions. (Claudio Fernandez- Araoz of Egon Zehnder International) EQI is a Must-Have Leadership Skill

6. Successful vs. Unsuccessful Leaders Successful vs. Unsuccessful Leaders

7. Employee development to enhance productivity Skills enhancement for promotions Change management Hiring Conflict Resolution Where

8. Be Proactive Be Responsive Be Strategic When

9. Assessments give you solid data – don’t guess, that’s what makes it “soft” skills Focus on specific practical applications of EI – demonstrating empathy, effective assertiveness, realistic optimism Take advantage of developed strategies for growing skills Build EI development into your plan for measurable success Practical Tips

10. EQ-i 2.0 Model

11. TESI

12. Empathy which is demonstrated by understanding the emotions people are communicating and responding to them. This is key to building trust, engagement and passion. Focus on Specific Skills such as:

13. Team Development with TESI: www.EITeams.com ; [email protected] Individual Development with EQi 2.0 : www.mhs.com ; http://www.cgrowth.com/emotionalintelligence.html Emotional Intelligence in Action, Hughes and Terrell The Emotionally Intelligent Team, Hughes and Terrell EQ Edge, Stein and Book Resources

14. Marcia Hughes President, Collaborative Growth [email protected] 303-271-0021 Jay Rosales Drake International [email protected] 416-216-1070 Contact Information

15. By attending today’s webinar, you have automatically been entered to win a copy of The Emotionally Intelligent Team , which has been c o-authored by Marcia If interested in receiving copies for your team, or for more information, please contact Marcia Congratulations!

16. June 7 th , 2012, 12:00 pm EDT to 12:30 pm EDT Introduction to Health Hazards in the Workplace >> Presented by Kathleen Collins, Health & Safety Manager, Drake International Register at http://drake-webinars.com Next Webinar

17. Drake International: Web: www.drakeintl.com Webinars: www.drake-webinars.com Blog: www.drakepulse.com Facebook Page: / drakeinternational Twitter: @ drakeintl Collective Growth: Web: www.CGrowth.com Web: www.EITeams.com Thank You