Best bus management

BEST Bus Management

1. Sub : Principles of Management
Group V (MMM – Sem I)
Project on Organisation Structure in B.E.S.T.

2. Group V Members
Name Roll No
_________________ ____
_________________ ____
_________________ ____
_________________ ____
_________________ ____
_________________ ____

3. Objectives of BEST
Un-interrupted Power Supply to its Consumers
Quality Transport to the passenger at reasonable
rates
Values ‘BEST’ believes in:
To serve the people at its best level

4. Brihanmumbai Electricity Supply and
Transport (BEST) – History
•World’s largest civic transport and electricity provider public
body.
•Originally set up in 1873 as a tramway company: Bombay
Electric Supply & Tramways Company.
•November 1905 - BEST set up a captive Thermal power station at
Wadi bunder, Mumbai to generate electricity for its trams that
positioned it to also supply electricity to the city of Mumbai.
•Since 1926, the BEST has been an operator of motor buses.
•In 1947, a week prior to India’s independence, the BEST
became an undertaking of the Bombay Municipal
Corporation.

5. Introduction of BEST
•It now operates as an autonomous body
under the Municipal Corporation.
•The bus transport service covers the entire
city of Mumbai
•Also extends its operations outside city
limits into neighbouring Navi Mumbai,
Thane and Mira-Bhayandar.
•In addition to buses, it also operates a ferry
service in the northern reaches of the city.
•The electricity division of the organisation is
also one of the few electricity departments
in India to garner an annual gross profit.

6. Introduction - BEST
•15 July 1926 - First bus ran between Afghan
Church and Crawford Market.
•For several years, it was looked upon as transport for
the upper middle class.
•Those were the days when the tram was the poor
man's transport; it carried one all the way from
Sassoon Dock to Dadar. The bus fare for the same
journey was 25 paise.
•In response to the pleas made by the Government and
the Bombay Municipal Corporation, the company
extended its services to the northern part of the city
in 1934.

7. Introduction - BEST
Double decker buses were introduced in 1937 in order to
cope better with the growing traffic. The first limited bus
service in Bombay, and probably the first in the country as
well, started running in 1940 between Colaba and Mahim.

8. ORGANISING
in BEST

9. Organisational Chart (BEST)
General
Manager
Assistant
General
Manager
(Traffic)
Deputy General Manager
(Electric)
Assistant General Manager
Chief Engineer
Chief
Traffic
Manager
Traffic
Manage
r
Traffic
Manage
r
Traffic
Manage
r
Traffic
Manage
r
Traffic
Manage
r
Assistant
General
Manager
Traffic
Super Intendant

10. BEST Organisation (As on date)
GENERAL MANAGER – Always a I.A.S. Officer
- Shri.Om Prakash Gupta ( I.A.S. )
Deputy G.M. (Electric) - Shri. S. R. Khedkar
Deputy G.M. (Traffic) - Shri R.R.Deshpande
Asst. G.M. (Electric) - Shri M.B. Urunkar
Asst. G.M. (Transportation Engg.) - Shri S.M.Karlekar
Chief Engg. (Regulatory Cell) - Shri. R. D. Patsute
Chief Engg. (Customer Care) - Shri. S. P. Makwana
Chief Engg. (Planning) - Shri. N. N. Chougule
Chief Engg. (Works) - Vacant Post

11. Organisation Setup (Transportation Engg.)
Important sections of workshop.
Bus body repairs & its ancillary sections
Engine & its ancillary Units
Major Units, Brake, Transmission Units
Electrical Units
Tyre section
Machine Shop & Reclamation
Chassis overhaul, Repair and Scrapping
Inspection Section & Chemical Lab
Material Control
Work Study section

12. Departments in BEST
Transportation Engineering Dept.
Medical Department
Traffic Department
Security Department
Welfare Department
Material Management Department
Operation & Maintenance Department
Planning Department
Tele-Communication Department
Public relation Department
Secretarial Department
Civil Department
Legal Department
Customer Care Department

13. Commitees & Bodies with BEST
Best Management Committee
- Shri. Sanjay (Nana) Gajanan Ambole
Chairman, BEST Committee
Dept. Committees
BMC

14. PLANNING
in BEST

15. Planning in BEST (Transport)
Planning in BEST is done in the planning Dept.
The Chief Engineer (Planning) heads the planning.
The decision maker is the General Manager.
Officer Supply, Officer Transport are involved in the process.

16. Planning in BEST (Transport)
Project Planning & Development
Technical Training Centre, Wadala
Inspection and Chemical-testing Lab
Research & Development Section

17. Planning in BEST (Electric)
Planning depts. for Electric Supply Dept
Project - New Project & EHV network planning &
Development
Planning Network (North & South) –
Planning for High Voltage and Low Voltage network
Planning Material
- Proper stocks & procurement
Material Testing & Standards
- Test and ensure the quality of materials
procured

18. CONTROLLING
in B E S & T

19. Controlling in B E S & T
Depots - 25
Buses – Not available (Single - 91 , CNG - 2213, Double
Decker - 122, MUTP - 644, AC - 6 (CNG - 284) )
Low Floor - 31
Midi - 488 CNG
Daily Earnings - 2, 87, 62,666
Passsengers - 39, 34, 679
Km/Day - 6,72,465

20. Controlling in B E S & T
Bus Control Section
This section in the undertaking primary looks after the
breakdown of the vehicles on the line as well as looks after
the repairs of plant and equipment at the depots. It also
acts as coordinator between depots, central workshop and
senior officials of BEST. The smooth functioning &
roadworthiness of the buses on the line is ensured in the
minimum amount of downtime. This section is equipped
with wireless sets and the mobile sets are installed on
break down vans located at each depot. This section also
deals with breakdowns of plant, machinery, installed at
depots..

21. STAFFING & Budgeting
in B E S & T

22. Staffing in B E S & T
The recruitments required In BEST are taken from
Employment Exchange.
Direct Recruitment for Engineers and Doctors
Academic Training provided to employees
Promotion based on Qualificiation, performance & internal
system.

23. Budgeting in B E S & T
Bodies included in budgeting for BES & T
Budgeting Dept.
A/c Dept.
B.M.C.

24. Motivational Programmes
Incentive
Appreciation Letter
Programmes under BEST Sport and Cultural Club
Special consideration for Sportsman, Writers, Directors &
Actors
Finances & Arranges for drama competition (Internal &
State-level) every year.
Various Tournaments (District & State Level)

25. Interesting Facts &
Future Plans

26. •Some interesting facts of present-day BEST buses:
•BEST has introduced A/C Kinglong services on certain routes.
•From 19 November 2004, route SPL-8 travelling from Churchgate to World Trade Centre
has started accepting cashless smart cards for automatic fare collection in BEST buses.
•BEST currently has over 1500 environmentally friendly Compressed Natural Gas (CNG)
buses on its fleet and plans to increase the number of buses.
•Due to the 9/11 bombings, BEST has installed an audio-visual surveillance system
(CCTV) on each of its buses to monitor suspicious behaviour on board its vehicles.
•Almost all buses have two LCD TVs per bus. BEST buses are well maintained buses.
•Air conditioned buses are very popular with office goers. The A/C bus "AS-4" from
Oshiwara Depot to Backbay Depot, is the route with the highest revenue for BEST. The
"AS-4" is most popular bus with morning office goers, as it covers a distance of about 30
km from Andheri to Mantralaya in only one and half hours.
Interesting Facts

27. •Among its future plans is the "digitisation project", wherein
all underground cables, sub-stations, street lights and bus-
stops would be tracked digitally through the geographical
information system. It also plans to connect all its electricity
meters through a network, so that the readings can be taken
remotely, and in realtime, thus obviating the need for
monthly manual door-to-door inspection.
Future Plans

28. THANK YOU
Travel more by Public
Transport. It reduces
pollution.