Beyond Gut Feeling - 25 KPIs as the Board's Roadmap for Digital Transformation in Banking, Frank Schwab - SlideShare.pdf

💡 In today's rapidly evolving landscape, understanding Key Performance Indicators (KPIs) is paramount for steering organizations toward digital excellence. From enhancing customer experience to regulatory compliance, these KPIs serve as beacons guiding strategic decision-making.

🔒 Cybersecurity, operational efficiency, regulatory compliance—explore the comprehensive toolkit empowering board members to oversee transformation initiatives effectively.

🔄 As the digital frontier evolves, so do the metrics. Stay ahead of the curve with adaptable oversight, ensuring alignment with shifting priorities at each phase of transformation.

🔍 Discover how board members are charting the course with precision using "Beyond Gut Feeling - 25 KPIs as the Board's Roadmap for Digital Transformation in Banking."



25 KPIs along the following 6 themes

1️⃣ Customer Experience & Adoption
2️⃣ Innovation
3️⃣ Financial Performance
4️⃣ Operational Efficiency
5️⃣ Cybersecurity
6️⃣ Regulatory Compliance


Full article

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1. Beyond
Gut Feeling
25 KPIs as the
Board's Roadmap for
Digital Transformation
in Banking
FrankSchwab.de

2. Customer
Experience
& Adoption
❖Digital Channel Usage
❖Net Promoter Score
❖Digital Adoption Rate
❖Customer Effort Score
❖Self-Service Completion
Rate
FrankSchwab.de

3. Innovation
❖Time-to-Market for
New Digital Products
❖Number of
New Digital Partnerships
❖
Rate of Experimentation
FrankSchwab.de

4. Financial Performance
❖ROI of Digital Initiatives
❖Customer Acquisition Cost (CAC)
❖Customer Lifetime Value (CLTV)
❖Revenue Generated from Digital
FrankSchwab.de

5. Operational
Efficiency
❖Cost-to-Income Ratio
❖Process Automation Rate
❖Time-to-Resolution
❖Operational Cost per
Transaction
FrankSchwab.de

6. Cybersecurity
❖Number of Cybersecurity Incidents
❖Mean Time to Detection (MTD)
❖Mean Time to Resolution (MTTR)
❖% of Successful Phishing Simulations
❖Compliance with Cybersecurity Frameworks
FrankSchwab.de

7. Regulatory
Compliance
❖Number of Regulatory Fines
❖Percentage of Audits Passed
❖Number of Regulatory Change Orders
Required for New Digital Products
❖Customer Data Privacy Breach Rate
FrankSchwab.de

8. Beyond
Gut Feeling
Customer Experience
& Adoption
❖Digital Channel Usage
❖Net Promoter Score
❖Digital Adoption Rate
❖Customer Effort Score
❖Self-Service Completion Rate
Innovation
❖Time-to-Market for New Digital
Products
❖Number of New Digital Partnerships
❖Rate of Experimentation
Operational Efficiency
Financial Performance
❖Cost-to-Income Ratio
❖Process Automation Rate
❖Time-to-Resolution
❖Operational Cost per Transaction
❖ROI of Digital Initiatives
❖Customer Acquisition Cost (CAC)
❖Customer Lifetime Value (CLTV)
❖Revenue Generated from Digital
25 KPIs as the Board's Roadmap for
Digital Transformation in Banking
Cybersecurity
❖Number of Cybersecurity Incidents
❖Mean Time to Detection (MTD)
❖Mean Time to Resolution (MTTR)
❖% of Successful Phishing Simulations
❖Compliance with Cybersecurity
Frameworks
Regulatory Compliance
❖Number of Regulatory Fines
❖Percentage of Audits Passed
❖Number of Regulatory Change
❖Orders Required for New Digital
Products
❖Customer Data Privacy Breach Rate
FrankSchwab.de

9. Globally more than 300 presentations
"Bitcoin, Blockchain & Co”
“The Future of Money“
”Digital transformation
in banking ”
“The rise of wallets & CBDC “
FrankSchwab.de
[email protected]
Luxemburg
Odessa
Miami
Zurich
Florenz
Prague
Singapore
Panama City
Frank Schwab
Strategic Advisor & Board Member
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