BFS PP Management Data and scope documen

BFC PP Management Data and scope documen

1. Digital IT Steering co. – 24 th Feb 2022

2. PPM Overview From – To PPM Scope PPM Key Features Agenda

3. Executive Overview Need an integrated Enterprise Project Mgmt. solution with the ability to Capture demand , Prioritize portfolios, Optimize capacity and Manage the financials and work of all portfolios. Streamline project effort into a single source of truth for integrated and informed decision making. Move out of managing projects in complex spreadsheets or disparate tools & which lacks visibility & Provide status visibility and performance data to stakeholders. Eliminate Significant effort spend on generating reports & dashboard. Business need Deploy a global PPM solution that integrates strategy, capacity planning, & execution management, connecting programs, projects, resources, & financials with the outcomes we deliver. Demand: Collect a broad range of enterprise-wide demand – all in one place Strategy: Build a roadmap of the initiatives, programs, and outcomes that span to realize the org. strategy Capacity: Prioritize programs / projects to deliver the greatest impact, making trade-offs to optimize resources – people and money Execution: Balance work and resources to ensure delivery of outcomes – on-time and on-budget Outcomes: Achieve goals & demonstrate benefits realized; track lessons learned from a central system of record Analytics and Reporting: Make informed decisions every step of the way with one-click access to the analytics Integrations – HCM(SF, SAP, IDP, MS Teams, SharePoint. BI? .... Solution Supplant to a robust & advanced Solution . Portfolio alignment : Ability to align out centralized project portfolio to view of all demand & achieve business outcomes through resources, projects, & financials and deliver value to the organization. Accurate , real-time data to drive decisions, planning and strategies. For integrated and informed decision making Align your portfolio strategy, investments, and team structures to meet your business goals. The gift of time: Delivering material efficiencies on processes (e.g. annual budgeting, dashboard reporting, and even data cleanup) can save time and effort that can be redirected to other value-add activities Financial efficiencies: Reduced costs, complexity, and Improved productivity and response rates Business outcome “In today’s competitive business environment, a portfolio management process improves the linkage between corporate strategy and the selection of the ‘right’ projects for investment. It also provides focus, helping to ensure the most efficient and effective use of available resources . - –Lou Pack, PMP, Senior VP, ICF International (PMI) ”

4. From to To-Be From To TO Team Collaboration Integrations ( HCM, ERP , IDP, Jira, Storage( O365) Analytics , Automation

5. PPM Capabilities /Scope (Combined) Demand Management Capture all demand request Establish governance Define work queue Approve demand request Assign resources Project & Time Management Agile Methodology Manage Work breakdown structure Define critical path Activity wise time planning Define project time baseline & Gantt chart Track timelines and delay Benefits/Outcomes Mgmt . Financial Management Define and track investment Task level cost tracking Handle project financials Track budget Forecast outlay KPIs Resource Management Allocations Resource capacity planning Task level staffing Project staffing Resource utilization Burn Rate Collaboration & Risk Management Real time information sharing Knowledge management Document management Risk assessment & mitigation planning Incident recording (interface) Workflow & Quality Management Approval management Activity flow Quality compliance – Project Health Audit – JSOX, Data Governance (GDPR) Continuous improvement Backlog tracking Planning Portfolio management Program management Strategic road mapping Investment and capacity Scenario planning Capability & technology management Reporting Analytics & Integration Predefined reports and dashboard Customization of Reports Visualization of key metrics Integrations IAM /SSO ERP – SAP , BI - ? Collaboration – Teams/ SPO Service Mgmt - SNOW

6. The Business Value of ServiceNow $5,103,794 Potential Benefits Reduce Development Time on Critical Projects 43.1% : $2,199,600 A roll-up of all other benefits not covered in a group above. Rationalize Systems (Redirect Current Spend) 31.4% : $1,600,000 Use ServiceNow to reduce the number of solutions your organization currently uses so you can redirect the savings to more strategic priorities. Reduce Undesired Application Spend 14.9% : $761,693 Reduce required infrastracture—and the time it takes to align capability mapping, maintain application owner inventory, and reconcile and rationalize spend. Increase Project Management Efficiency 9.4% : $477,869 Reduce the time required for project team members to do their work—including audits and reporting, portfolio planning, and managing project-related resources. All Other Benefits 1.3% : $64,632 A roll-up of all other benefits not covered in a group above. Calculations are based on financial models constructed by ServiceNow and certified by Forrester Consulting. Variable Total Value PMO Project Managers 30 Annual Salary (Fully Loaded) for Project Manager $125,000 PMO Project Coordinators 6 Annual Salary (Fully Loaded) for Project Coordinator $100,000 Non-PMO Project Managers 10 Projects Accepted per Year 150 Portfolios Under Management 25 Ideas Submitted per Year 300

7. Cost Benefit Analysis Cost New PPM Unit For 50 Users Annual One Time Cost Subscription Full 150 ( 50 post 60% discount) 2500 60% Discount View Implementation Custom Integration ? Training / Change Mgmt. Run Cost Premium Support Internal Support Total Benefit

8. Key Features of ServiceNow PPM Roadmap Planning Master top-down planning to align your teams and investments with business goals. Project workspace Provide a modern and intuitive UI to define, plan, and manage team work. Innovation management Encourage your teams to collaborate, develop concepts, and turn ideas into demands. Investment funding Create top‑down funding allocation from strategic objectives, portfolios, and business services. Scenario planning Compare multiple scenarios using what-if analysis to align investments with your business strategy. Demand management Centralize strategic requests and consolidate the investment process for new products and services. Project portfolio Organize projects, programs, and portfolios—collaborate, report, and track to plan better. Resource management Manage resource availability, allocations, assignments, and actuals across all work. Portfolio workbench View demands, projects, resources, and costs. Plan and track portfolio progress—all in one place. Performance analytics & dashboards Track, aggregate, and visualize key performance indicators and trends with real-time reporting. Mobile solutions Manage your team's work and access project status, time sheets, and agile development on your device. Agile development Use ServiceNow® Agile Development to power scrum, agile teams, and hybrid development methods.

9. Operating Model

10. Why PPM 19% Of Organizations deliver successful projects 44% are likely to deliver projects that meet original goal & business intent 30% are Likely to delivery projects that are on time 36% Of Organizations are likely to delivery projects on budget 46% Of Projects are delivered with stakeholder satisfaction Gartner Predicts By 2023, agile PPM will replace project management as the dominant approach for effective enterprise change and outcomes. By 2023, 80% of organizations will have an enterprise program management office (EPMO) focused on integrating digital products and programs. Forrester Research Group concluded that implementing a PPM solution produced an expected ROI of 255 % 2 PWC reviewed 10,640 projects from 200 companies in 30 countries and across various industries, and found that only 2.5% successfully completed 100% of their projects. The Standish Group analyzed a decade’s worth of projects and found that 42% failed , and another 52% were “challenged” (i.e., over budget, late and/ or have flawed implementation). McKinsey & Company studied over 5000 projects and found that 56% delivered less value than expected, 45% were over budget, and 17% unfolded so badly that they threatened the company’s very survival A study published in Harvard Business Review analyzed nearly 1500 projects and found that the average overrun was 27%, and that 1 in 6 projects had a cost overrun of 200% and a schedule overrun of nearly 70%. In 2016, PMI found that $122 million was wasted for every $1 billion invested — due to poor project performance A Gallup Poll found that org. with highly engaged workforces outperform their peers by 147% in earnings per share. *Source PMI Pulse of Profession

11. PPM Delivers High-Impact Business Results Transform Strategy to Delivery in the Changing World of Work STRATEGIC PLANNING Fifth-generation strategic planning solution leveraged by EPMOs and finance leaders to define strategic roadmaps, build capital plans, optimize funding scenarios, and drive program execution 25% increase in realized spend on strategic priorities INNOVATION MANAGEMENT Innovation management solution enables organizations to crowdsource breakthrough ideas from employees, partners, and customers to deliver measurable innovation results from idea to impact 83% ROI growth driven by crowdsourced innovation program PRODUCT PORTFOLIO MANAGEMENT Product innovation solution with market leading customers across industries including CPG, industrial products, and medical devices, for optimizing product pipeline and accelerating time to market 30% acceleration in time to market and reduced cycle time LEAN AND AGILE DELIVERY Recognized thought leader for delivering Agile at scale , connects team-level Kanban execution with Lean cross-team coordination, and portfolio and program planning 30% delivery speed improvement and work productivity gain PORTFOLIO AND RESOURCE MANAGEMENT Portfolio management market leader providing an end-to-end solution for planning and executing traditional and iterative work, comprehensive resource management, and team collaboration 20% of capacity shifted from BAU to strategic initiatives COLLABORATIVE WORK MANAGEMENT Proven all-in-one collaborative work solution used by thousands of teams, accidental project managers, and enterprises to collaborate and get work done within project, roadmap, and team workspaces 50% increase in project completion rates PPM w connects strategy to delivery enterprise-wide and enables organizations to work smarter and optimize work and resources CAPABILITY AND TECHNOLOGY MANAGEMENT Visionary approach to Enterprise Architecture goes beyond CMDB-driven APM to drive strategy and transformation, advance business capabilities, and connect to enterprise delivery and the PMO 25% reduction in support costs by decreasing non-standard technologies

12. Vendor Evaluation Nissan Confidential - C | 13 Product Capability ( Modules ) ● ● ● ◑ ◑ ◑ Reporting Services ● ◕ ● ◑ ◑ ◑ Integration + Collaboration ● ● ● ◑ ◑ ◑ Security & User Management ● ● ● ◑ ◑ ◑ Mobile App ◕ ○ ● ◑ ◑ ◑ Usability ● ● ◔ ○ ○ ◑ Presence in Japan ● ○ ● ◑ ○ ◑ Cost ● ◕ ○ ● ○ ◑ Rank 1 2 P L ANIS W ARE ENTERPRISE

13. Introduction and overview Your company can potentially save an estimated $5,103,794 every year using the following solutions from ServiceNow. $5,103,794 SAVE ANNUALLY @ 2022 ServiceNow, Inc. All Rights Reserved. Confidential. Calculations are based on financial models constructed by ServiceNow and certified by Forrester Consulting. Business Continuity Management HR Service Delivery Customer Service Management IT Operations Management Legal Service Delivery Security Operations Safe Workplace IT Service Management Software Asset Management Now Platform App Engine Connected Operations DevOps Field Service Management IT Business Management Vaccine Administration Management Vendor Risk Management Workplace Service Delivery Hardware Asset Management Governance, Risk, and Compliance

14. Suntory The Business Value of ServiceNow Reduce Development Time on Critical Projects 43.1% : $2,199,600 Contact ServiceNow A roll-up of all other benefits not covered in a group above. Rationalize Systems (Redirect Current Spend) 31.4% : $1,600,000 Use ServiceNow to reduce the number of solutions your organization currently uses so you can redirect the savings to more strategic priorities. Reduce Undesired Application Spend 14.9% : $761,693 Reduce required infrastracture—and the time it takes to align capability mapping, maintain application owner inventory, and reconcile and rationalize spend. Increase Project Management Efficiency 9.4% : $477,869 Reduce the time required for project team members to do their work—including audits and reporting, portfolio planning, and managing project-related resources. All Other Benefits 1.3% : $64,632 A roll-up of all other benefits not covered in a group above. $5,103,794 Potential Total Benefit to request a business case with more detail. @ 2022 ServiceNow, Inc. All Rights Reserved. Confidential.

15. IT Business Management Recommended solution Related information @ 2022 ServiceNow, Inc. All Rights Reserved. Confidential. Solutions and products IT Business Management Agile Management Project Portfolio Management Application Portfolio Management Case studies Health Partners , Western & Southern Financial Group , VIVAT Forrester Total Economic Impact study The Total Economic Impact TM of ServiceNow IT Business Management Complementary ServiceNow products IT Service Management IT Operations Management Customer Service Management ServiceNow IT Business Management enables customers to deliver greater value from IT initiatives and enable change across the enterprise by planning, prioritizing, and tracking work aligned to business objectives. ITBM consists of three solutions—Project Portfolio Management, Agile Management, and Application Portfolio Management. Customers will gain visibility into portfolio investments and business strategies for better outcomes and be able to track progress in real time to see exactly how funds are spent and the value of the work being delivered. Customers can increase agility by connecting investment plans to work plans of action, gain visibility into project outcomes, assess related top-level investments, and make adjustments to adapt on an ongoing basis. They can also manage strategic and operational work in one place, reduce bottlenecks to get to market faster, and increase agility by optimizing and reallocating resources as priorities shift. Deliver enterprise agility for better business outcomes

16. Reminder: Here are the values that you provided. Variable Your Value PMO Project Managers 30 Annual Salary (Fully Loaded) for Project Manager $125,000 PMO Project Coordinators 6 Annual Salary (Fully Loaded) for Project Coordinator $100,000 Non-PMO Project Managers 10 Projects Accepted per Year 150 Portfolios Under Management 25 Ideas Submitted per Year 300 Model values Need to make changes to your report? Click here to estimate the potential business value of ServiceNow: Customize your results @ 2022 ServiceNow, Inc. All Rights Reserved. Confidential.

17. @ 2022 ServiceNow, Inc. All Rights Reserved. Confidential.

18. Agile transformation helps HealthPartners innovate faster and deliver higher value to members and patients Challenge Adopt a DevOps approach to innovate, prioritize, and implement changes at a faster rate without sacrificing quality Increase in the success rate of changes led to improved quality This makes everything so much faster! Rhonda Richardson Sr. Project Manager, Web and Mobile, HealthPartners Products ServiceNow® IT Business Management ServiceNow® Agile Solutions ServiceNow® Change and Release Management   Decreases time to implement changes from hours to seconds Additional enhancements implemented per week 10 Results 42 % @ [onshow..now;frm=‘yyyy’] ServiceNow, Inc. All Rights Reserved. Confidential.

19. ServiceNow Project Management ‘lends’ a hand to manage month-end close process at Lendlease Challenge Provide a complete solution that gives the finance team visibility and flexibility across activities and tasks Repeatable process tracks activities As a platform owner this is a huge win. My only involvement to date was with the initial setup of groups so they could get access to the Project module. My team has had no incidents or requests from the finance team. It just works. Rich Pfeufer Manager, Platform Owner, Lendlease ICT Services Products ServiceNow ® IT Business Management  ServiceNow ® Project Management   Visibility into process drives efficiency gains Allows process modifications without IT involvement Results @ [onshow..now;frm=‘yyyy’] ServiceNow, Inc. All Rights Reserved. Confidential.