Bpo and kpo

1. SHREEYA BALAGOPAL 01 FYBMS

2. INDEX DEFINATION TYPES OF BPO KEY TERMS BPO SERVICES BPO (UESES) ADVANTAGES DISADVANTAGES TOP BPO COMPANIES

3. DEFINATION BPO is contracting of certain tasks such as HR and customer service to third party service provider BPO allows companies to focus on core business process BPO is implemented as cost saving measure for the task that the company requires

4. TYPES OF BPO

5. KEY TERMS OF BPO

6. BPO SERVICE

7. BPO SERVICE

8. BPO (USES) BANKS INSURANCE ASSET MANAGEMENT MANUFACTURING HEALTH CARE IT TELECOMMUNICATION TRAVEL AIRLINES GOVERMENT

9. ADVANTAGES COST REDUCTION FOCUS ON CORE AREAS AVOID CAPITAL EXPENTIDURE REVENUE INCREASE HIGHER LEVEL OF SERVICE WITH LOWER COST

10. DISADVANTAGES POOR QUALITY CONTROL LACK OF LOYAL EMPLOYEES RISK OF EXPOSING CONFIDENTIAL DATA REDUCTION IN STRATEGIC ALLIGNMENT HIDDEN COSTS

11. TOP BPO FIRMS

12. TOP BPO FIRMS

13. index DEFINATION KPO SERVICES KPO (UESES) ADVANTAGES DISADVANTAGES TOP KPO COMPANIES

14. DEFINATION KPO is an outsourcing of a high end business functions in an organization. KPO allows both core and non core activities

15. KPO SERVICE

16. KPO (USES) Business and Technical Analysis E-Learning Solutions Cartoon Animation & Design Legal Services or Legal Process Outsourcing Media Outsourcing Intellectual Property (IP) Research Network Management Corporate Training & Consultancy

17. ADVANTAGES TRAINED PROFESSIONALS AT WORK INCREASE IN PROFITS STANDARD OPERATIONAL EFFICIENCY OPTION TO RECRUIT LARGE WORK FORCE WITHOUT RAISING COST

18. DISADVANTAGES QUALITY OF PERSONNEL AND WORK CANNOT BE GUARNTEED SHORTAGE OF SKILLED EMPLOYEES REDUCTION IN COMMUNICATION DUE TO LANGUAGE BARRIER INABILITY TO PROTECT COMPANYS INTELLECT PROPERTY

19. TOP KPO FIRMS

20. TOP KPO FIRMS

21. DIFFERENCE BETWWEN BPO AND KPO

22. PARAMETER BPO KPO Importance of process for client Low end process High end process Domain expertise required Low High Value delivered to client Low High Pricing Less than US $15 Can go up to US $50-60 Degree of complexity Less . High Function Volume driven Insight driven

23. FUTURE OF BPO AND KPO