Bridging Gap amongst Colleagues.pptx

awareness

1. Bridging Gap Amongst Colleagues- In the Right Spirit Prof Dr Indranil Dutta Professor, Dept of OBG IQCMC, Durgapur Past President KOGS

2. As healthcare professionals, we see the consequences of violence in the patients we treat. However, healthcare professionals are increasingly becoming the targets for violence in our work environment. Workplace violence is preventable and should NEVER be accepted as part of a healthcare professional’s job.

3. The National Institute for Occupational Safety and Health (NIOSH) “Any physical assault, threatening behavior, or verbal abuse occurring in the work setting” The World Health Organization (WHO) and the International Council of Nurses (ICN) “Incidents where staff are abused, threatened or assaulted in circumstances related to their work, including commuting to and from work, involving an explicit or implicit challenge to their safety, well-being or health.

4. Where Do we Go Wrong?- from point of view of doctors Medical Jousting - The historical meaning of jousting is to be engaged in a sporting contest in which two opponents on horseback fight with lances . When such comment/criticism is made by a medical professional on the work/treatment of another doctor, it is termed as medical jousting.

5. In a common scenario, it is practiced by some doctors out of jealously against fellow colleagues in profession. It is usually done when the other doctor has more patients or the doctor who is making such comments has feeble knowledge about the field of other doctor . It is often seen that the practitioners of different streams/fields criticize the work of others because their intervention/modality of treatment is different.

6. Medical Ethics

7. Ethics - signifies moral values Medical ethics – moral principles for registered medical practitioners in their dealings with each other, their patients and state

8. Medical etiquette conventional laws, customs of courtesy and code of conduct for doctor with his colleagues

9. DUTIES OF MEDICAL PRACTITIONERS towards one another 1. Extend same honour, respect & good behavior as expected from them 2. Should not do or utter anything to lower down the name of colleagues 3. Should not entice patients away from colleagues 4. Free medical service to fellow colleagues

10. Communication Process

11. Communication is from Latin commūnicāre , meaning " to share "

12. The best communicator of around the world??? DO YOU KNOW????

13. The best communicator The icon of human endurance, courage, grace and spirit.

14. Ways of communication

15. Lack of Sensitivity to Receiver Lack of Basic Communication Skills Insufficient Knowledge of the Subject Emotional Physical Distractions Channel Barriers. Long Communication Chain. T rans mitting Barriers Lack of Interest. Lack of Knowledge. Lack of Communication Skills Emotional Distractions Information overload Conflicting Messages D e coding Barriers. Interference Lacking confidence En c oding Barriers No Provision for Feedback Inadequate Feedback.

16. Communication is Two Way

17. EFFECTIVE LISTENING

18. Connect Emotionally and Rationally

19. Avoid Order

20. Avoid Ambiguity

21. Empathize by the other person Know how to read non-verbal communication Improve listening skill Be clear and to the point Ask open ended questions T ell peopl e wh a t y ou can d o rat h er tha n what you cant I f y ou do n ’ t h a v e somet h i n g nic e to s a y , don ’ t say at all. How to improve communication at work

22. How To Move Forward Develop academic relation with colleagues Maintain Low Key Attend and communicate with colleagues via medium of conferences, CME’s Respect Juniors If in Higher position – Help Juniors to come forward Never show superiority NO TO MEDICAL jousting

23. Thank You