Build the future with Agentforce and Mulesoft

Nothing is hotter that Agentforce! We got you covered with a presentation from Daniele De Simone, a Senior Integration Consultant, on how to import MuleSoft APIs into Salesforce and integrate them with Agentforce Agents.

1. Build the future with Agentforce and Mulesoft Stockholm MuleSoft Meetup Gr oup February 28, 2025 4 : 00 PM (EST) #MuleSoftMeetup #Agentforce #Salesforce

2. About me Daniele De Simone Senior Integration Specialist ddesimone @florencenext.com https://it.linkedin.com/in/daniele-de-simone

3. Agenda Introduction Agentforce Why Integration Matters Demo What’s Next Q&A

4. Agentforce Agentforce is a proactive, autonomous AI application that provides specialized, always-on support to employees or customers. Boosts operational efficiency by eliminating data silos. Enhances customer experiences with real-time responses. Reduces manual data entry and synchronization efforts.

5. Agentforce: a “one-man” team Customer Service Sales Development Representative Sales Coach Personal Shopper Campaign

6. But what if data isn’t Integrated? Without integration: manual lookups delays disconnected systems Negative impact on customer experience Customer requests info from an agent 15:18 Chat (1) I’ll put you in contact with a operator Can you provide order number? order n. 256 I want info on my order

7. What’s happening?

8. MuleSoft: Connecting Everything Anypoint Platform, API-led approach Connectors for various systems (CRM, ERP, etc.) R eusability, scalability, centralized management

9. Now, with Mulesoft

10. Now data Is Integrated! 15:18 Chat (1) It will be shipped today, you’ll receive it soon! Sure! What do you need to know? When will it be shipped ? my order is number 256

11. Zero lines of code Salesforce APIs Heroku APIs Mulesoft APIs API Catalog Agentforce Create Agentforce Actions Apex Add business logic to system events Flow Builder Consume APIs as invocable actions Actions API Catalog + External Services automatically creates invocable actions within Salesforce. Actions Actions Topics

12. Why Integration Matters (RAG & Beyond) Agentforce + MuleSoft = End-to-end automation RAG (Retrieval-Augmented Generation) in Agentforce: Real-time data retrieval from MuleSoft APIs Enhanced reasoning & contextual responses Faster, more accurate data handling

13. Leveraging Integrated Data with Agentforce Proactive Actions : Agentforce utilizes data from integrated services to anticipate customer needs and automate responses. Informed Decision-Making : Real-time access to external information allows Agentforce to make accurate, context-aware decisions. Agentforce 2.0 is transforming the current landscape

14. Demo

15. I am an insurance agent. I need to query information regarding my clients' policies. However, this data is not present in Salesforce but on an external system that I can invoke via API.

16. Let’s put our hands on

17. What’s Next MuleSoft for Flow: simplifies the creation of low-code workflows across systems MuleSoft Topic Center: allows teams to embed Agentforce metadata into all APIs they create.