Business Communication adadadasdadada.pptx

leadership skills

1. Business Communication

2. Meaning Definition Process Need Feedback as the concept of communication Communication’s emergence as a fundamental idea in corporate and global Communication’s impact on technological advancement

3. Communication Communication is a two-way process which involves transferring of information or messages from one person or group to another. This process goes on and includes a minimum of one sender and receiver to pass on the messages. These messages can either be any ideas, imagination, emotions, or thoughts. Communication is a Latin word which means “to share”. There are different modes of communication available today. These include emails, chats, WhatsApp , skype (conference calls), etc. Effective communication makes people’s work easier and smooth. 

4. Defination According to  Theo Haimann ,   “Communication is the process of passing information and   understanding from one person to another….. It is the process of imparting ideas and making oneself understood by others.”     In the words of  Newman and Summer,   “Communication is an exchange of facts, ideas,   opinions or emotions by two or more persons.”   As per  Louis A. Allen,   “Communication is the sum of all the things which a person does   when he wants to create understanding in the mind of another. It involves a continuous process of telling, listening and understanding.”

5. Business Communication Business communication definition revolves around how individuals exchange information within a work or business environment. It includes talking, writing, sharing ideas, and leveraging advanced communication solutions to ensure everyone understands what needs to be done . It helps teams work together, make decisions, and keep the business running smoothly. Whether it’s emails, meetings, or even just chatting with colleagues, it’s all about getting the right messages across to achieve common goals in a company.

6. Business Communication Process

7. Sender:  The sender or the communicator is the person who initiates the conversation and has conceptualized the idea that he intends to convey it to others . Encoding:  The sender begins with the encoding process wherein he uses certain words or non-verbal methods such as symbols, signs, body gestures, etc. to translate the information into a message. The sender’s knowledge, skills, perception, background, competencies, etc. has a great impact on the success of the message . Message:  Once the encoding is finished, the sender gets the message that he intends to convey. The message can be written, oral, symbolic or non-verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.

8. Communication Channel:  The Sender chooses the medium through which he wants to convey his message to the recipient. It must be selected carefully in order to make the message effective and correctly interpreted by the recipient. The choice of medium depends on the interpersonal relationships between the sender and the receiver and also on the urgency of the message being sent. Oral, virtual, written, sound, gesture, etc. are some of the commonly used communication mediums . Receiver:  The receiver is the person for whom the message is intended or targeted. He tries to comprehend it in the best possible manner such that the communication objective is attained. The degree to which the receiver decodes the message depends on his knowledge of the subject matter, experience, trust and relationship with the sender . Decoding:  Here, the receiver interprets the sender’s message and tries to understand it in the best possible manner. An effective communication occurs only if the receiver understands the message in exactly the same way as it was intended by the sender.

9. Feedback:  The Feedback is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender. It increases the effectiveness of the communication as it permits the sender to know the efficacy of his message. The response of the receiver can be verbal or non-verbal. Note:  The Noise shows the barriers in communications. There are chances when the message sent by the sender is not received by the recipient.

10. Importance or Need of Business Communication Boost motivation and morale Business communication is critical in enhancing employee efficiency. Different plans and policies, essential issues, organizational goals, and so on are described to employees through communication, which improves their knowledge and makes them more efficient in performing their responsibilities.         To build a better relationship Communication enables workers and management to express their thoughts and requirements. Healthy labor relations are critical to the success of any firm, and it helps sustain peace in this situation. Job satisfaction Effective, fair and easy communication improves mutual connection and understanding between employees and management. This contributes to higher satisfaction levels among employees who work hard to attain their objectives. 

11. Higher productivity Effective business communication boosts employee productivity by encouraging teamwork. It fosters an environment of trust and understanding among employers and employees. Cooperation with employees and understanding their wants and desires are required for effective communication.  Employees can complete their responsibilities more successfully and efficiently this way. Furthermore, excellent communication reduces the possibility of making mistakes during their task . For efficient functioning of the business Managers’ operational efficiency improves as a result of effective communication. With fair communication, managers can accomplish many managerial activities, such as planning, directing, organizing, controlling, and so on . Furthermore, effective leadership can take place if communication is effective. A proper and smooth company communication system is required for qualitative leadership actions.

12. Helps in decision making Effective decisions necessitate current knowledge. Using good communication, managers can get information from various sources and use it to make sound decisions.         Proper planning  Organizations may develop excellent plans and policies through effective business communication. These strategies and policies must be based on accurate information. Managers must communicate policies and plans within the organization to implement or execute them on time. They can convey strategies and policies to internal and external stakeholders through effective communication. Minimize conflicts Different business parties can exchange information more smoothly with excellent communication. As a result, there are fewer conflicts, debates, and disagreements between them.  

13. Improving customer service Businesses need to know what their customers want and need from them to serve them. Forming business relationships is how companies build trust in their brand and bring customers back. Reliable and positive communication with customers is paramount to maintaining a valued customer service reputation . Effective communication with customers by answering questions and providing solutions helps to improve the business's reputation . Communicating well over the phone or through social media or email improves customer confidence and loyalty. Written communication that is consistent with the brand's voice can help promote community between customers and organizations.

14. Meeting goals and earning success For a business to be successful, short- and long-term goals must be clear and concise. When employees know what the goals and visions of their company are, they are better able to focus their efforts on achieving them.Communicate goals clearly, and regularly remind employees of the team or individual goals to keep them motivated and encouraged. It can also help employees understand the importance of their roles in making the company successful, which can improve loyalty within the company and reduce hiring turnover.

15. Feedback Communication Feedback in communication is the response given by the individual receiving information. This can be verbal or  nonverbal cues  such as head nodding and body language. It can also be more forward, involving specific thoughts or pushback on what one party has said. It is a key part of any healthy two-way conversation and building strong communication channels throughout a business and between team members.

16. The importance of feedback in communication Confirming the message is properly received Offers insight into both party’s views and ideas Leave space for upward and downward feedback,  strengthening trustful relationships Building  autonomy in the workplace Minimizing micromanagement Improving employee engagement

17. How to take feedback There are lot of ways in which company takes feedback from their employees, such as:   Employee surveys, memos, emails, open-door policies, company news letter etc . Employees are not always willing to provide feedback. The organization has to work a lot to get the accurate feedback. The managers encourage feedback by asking specific questions, allowing their employees to express general views, etc. The organization should be receptive to their employee’s feedback.

18. A manger should ensure that a feedback should: Focus on a particular behaviour -  It should be specific rather than being general . Impersonal -  Feedback should be job related, the manager should not criticize anyone personally . Goal oriented -  If we have something negative to say about the person, we should always direct it to the recipients goal . Well timed -  Feedback is most effective when there is a short gap between the recipients behaviour and the receipt of that feedback . Use “I” statements -  Manager should make use of statements with the words like “I”, “However” etc. For example instead of saying”You were absent from work yesterday”, manager should say”I was annoyes when you missed your work yesterday ”. While giving negative feedback to the recipient, the manager should not mention the factors which are not in control of the recipient.

19. Emergence of Communication As A Key Concept in The Corporate and Global World   Importance of Communicaton in Corporate World in  Recent Time: In 21st Centuries, business has become highly complex and competitive . To survive one needs the services of specialists are required in every single field . Communication takes place within the organization as well as between the business and outside world. Today professionals have to compete globally and hence they have to be extra cautious while communicating. In a global world, we have to communicate globally to negotiate , to deal and to reach out the targeted audience. The ability to communicate effectively with others also and along with a variety  of  different  types of  personalities are two of the most desirable  quality lies  in  job.

20. Importance in corporate world Helps  to  increase  the  sale To increase the sales, a company requires a salesman who is a good communicator, who cansell products, convey company’s ethos and also outlines the values of company to people who will not only buy the products but will become company loyalist. Thus, communication helps to increase sales.

21. Helps in retaining the client A company executive must have necessary skills to deal with the customers. This helps in retaining the clients as customers are business lifelines and their concern is very important for the organization to succeed. 3.Helps to implement   strategies With the help of effective communication organizations can implement strategies. This builds employment  commitment  toward  the  organization , and they feel the sense of sharing of responsibility and  capabilities

22. Helps in corporate branding Communication has always been the core of the corporate world. Communication between people and company is the core element of a good corporate reputation . Many companies invest millions in strategies, which aim to reinvest their profile in important ways . 5.Helps to develop global competence Communication helps to develop an understanding of other regions, lifestyles and culture of all around the world. This helps in overcoming the cross-cultural barriers during the conduct of business . 6.Helps in crisis management To handle the economic crisis is the worst. Each person associated with the company needs information and reassurance with proper communication , thus e mployees can become the strength of the organization . The stockholders should be communicated properly so they do not indulge in panic and sell off  their

23. Impact of technology on Communication Technology has had a significant impact on the way we communicate, both positively and negatively. Here are some of the ways technology affects communication : Increased connectivity: Technology has made it easier for people to connect with one another regardless of location. This means that people can communicate with friends, family, and colleagues no matter where they are in the world.

24. Changes in communication methods: Technology has introduced new ways of communicating, such as email, instant messaging, and video conferencing. These methods have made communication faster and more convenient, but they have also led to a decrease in face-to-face communication . Distracted communication: With the rise of smartphones and social media, people are increasingly distracted when communicating with others. This can lead to a lack of engagement and misunderstandings . Misinterpretation: Written communication, such as email and text messages, can be easily misinterpreted. This is because tone and body language are not conveyed, which can lead to misunderstandings and conflicts.

25. Information overload: The sheer volume of information available through technology can be overwhelming. This can make it difficult for people to filter through and find the information they need. Overall, technology has had a profound impact on communication, and it will continue to shape the way we interact with one another in the future.

26. Communication channels: Vertical, Horizontal, Diagonal, Grapevine, formal and informal Communication Objectives Verbal and Non verbal Communication Characteristics Business etiquette Modes of communication

27. Activities for today Introduction Interview Role play (after formal communication) Convincing activity Difference between formal and informal communication

28. Formal and Informal Communication Formal communication channels are the ones that follow the official hierarchy, rules, and procedures of an organization. They are usually written, documented, and standardized, and they serve to convey official information, policies, decisions, and feedback. Examples of formal communication channels are memos, reports, newsletters, contracts, performance reviews, and emails.

29. Communication Channels Vertical communication is a business communication strategy in which information, tasks, and requests move upward and downward between senior management and lower-level employees. Vertical communication follows a strict chain of command and offers employees at all different levels a straightforward  communication  process.

30. Example Petit Inc. Is A Small Business With Only 10 Employees. For The Sake Of Effectiveness, They Follow A Hierarchy With Defined Roles. The Owner, Meghna , Finds Out That Due To A Power Outage, They Won’t Be Able To Work On Thursday. She Informs Her Chief Supervisor To Share This Update With Their Staff.

31. Here Are The Two Types Of Vertical Communication: Downward Communication When information flows from senior management to associates, it’s called downward communication. Here, the management usually sends an email or informs the next person-in-charge. The information can be of a critical nature—which is another reason why it’s not directly shared with employees. Upward Communication When information flows from associates to senior management, it’s upward communication. This is when employees have to update their managers about their work status, share findings or research and inform them of something important.

32. Advantages 1.  A transparent chain of command : Vertical communication helps employees know who to go to with their questions or concerns and from whom they will receive key information. 2.  Respect for boundaries : Clear communication channels allow each employee to fulfill their role and not take on more or less than what is defined for them by their supervisors and the organization at large. 3.  Open communication : If an employee has a challenging time with a coworker, they may raise the issue to their supervisor or to human resources as needed.

33. Drawbacks 1.  Slow timeline : The flow of information can be slower in vertical communication systems. Approvals and sign-offs sometimes have to move through the organizational structure, delaying projects and new initiatives. 2.  Stifled creativity : If an employee wishes to change a system, offer a new idea, or act more independently, vertical communication structures can make this challenging. 3.  Power imbalance : If employees are having a challenging time with their manager, and their manager is also who they report issues to, the system may be broken. Those at the top can more easily silence subordinates and leave them powerless. 4.  Misinformation : The transmission of information between multiple employee levels can lead to distortion and miscommunication.

34. 4 Tips for Successful Vertical Communication 1.  Assign clear deadlines . Upward communication, in particular, can be slow, so if subordinates need approvals or notes from managers, and managers from their supervisors, give clear deadlines so a project can stay on track. 2.  Hold regular meetings . To make vertical communication an  effective communication  strategy, subordinates and managers should be given plenty of opportunities to discuss their needs and raise questions. This will help establish clearer communication and foster greater trust. 3.  Offer opportunities for cross-level communication . If employees only correspond with their direct superiors, they may only understand one company facet. Larger organizational meetings and opportunities for lower-level employees to have facetime with higher-ups can paint a more precise picture of a company’s mission and give workers a chance to ask questions of those they may not usually collaborate with. 4.  Share information . Withholding information at the top or bottom can negatively impact all workers’ trust and workplace efficiency in this communication system.

35. Horizontal communication Horizontal communication, also known as lateral communication, is a business communication strategy where information-sharing moves between departments and employees. In  vertical communication , an employee’s level in the organizational  hierarchy  may dictate who they receive information from and when; in the horizontal form of communication, the free flow of messages promotes a less formal communication structure, allowing employees to exchange ideas and strategies with greater independence. In companies that practice horizontal communication, lower-level employees can communicate directly to implement top-level decisions better.

36. 3 Benefits of Horizontal Communication 1.  Inspire teamwork : Teamwork is one of the chief advantages of horizontal communication. Coworkers speak to, meet with, and ideate alongside people from different departments, allowing them to develop  problem-solving  strategies more easily. 2.  Create healthier workspaces : This communication process can promote a healthier work environment. Downward communication can make employees feel stuck in their roles, but lateral communication offers more flexibility and equality in the office. This can lead to stronger company morale and individual job satisfaction. 3.  Increase speed : Communication flows more quickly with horizontal communication. Getting information and approvals in upward communication and downward communication can be time-consuming.

37. 3 Drawbacks of Horizontal Communication 1.  Management challenges : When employees communicate with different departments, it can be more challenging for management to know or predict who is strategizing with whom and when. 2.  Lack of discipline : Horizontal communication without explicit strategies or best-use practices can lead to an unruly system—and one in which there is a lack of discipline in how coworkers behave together or report to their superiors. 3.  Interdepartmental conflict : If two departments do not get along, lateral communication will be useless. There must be goodwill between workers of different departments for this communication strategy to be effective.

38. Tips for Successful Horizontal Communication 1.  Share information freely . In horizontal communication, employees from one department will often request information from another; once that information is shared, the message originator should efficiently share it with the rest of their team. 2.  Loop in supervisors . Managers may feel out of the loop if their subordinates know more than they do about a given project. While lower-level employees in horizontal communication structures can freely gather information, they should carbon copy supervisors on emails. 3.  Maintain reporting hierarchies . Employees should still know what information and tasks are due to their manager, whether they bring complaints to human resources or their direct supervisor, and who makes final decisions on problem-solving matters to maintain a smooth workplace.

39. Diagonal Communication This term describes the communication between employees at various organizational levels. Diagonal communication may occur, for instance, when a company's managing director speaks with an employee in sales communication.

40. Advantages Facilitates communication between lower- and higher-level employees. Protects against tampering with communications and keeps them in their original form. Makes senior staff's jobs easier It may be used as a tool to inspire and encourage workers. It's a useful tool for stress-testing a company's leadership and discovering where improvements are needed.

41. Limitations The proper channel for communication is ignored. For instance, if workers don't inform their superiors of developing problems but instead go straight to the managing director, it might result in career destruction and trust concerns in the workplace. It may encourage unhealthy levels of rivalry among employees.

42. Informal Communication Informal communication channels are the ones that occur spontaneously, casually, and without following any specific protocol. They are usually verbal, personal, and flexible, and they serve to build relationships, share opinions, ideas, and emotions, and create a sense of belonging and trust. Examples of informal communication channels are chats, phone calls, meetings, social media, and coffee breaks.

43. Grapevine Communication Grapevine Communication is a method of informal and unofficial form of communication held in a workplace. It does not have any defined structure or agenda and is carried out by the people in an organization in the form of rumors, gossip, false statements, and half-truths. The name roots out from the vine of grapes spreading out in all directions. Grapevine represents that information conveyed in this method of communication spreads very quickly and without any boundary. It is an integral part of the communication channels of any organization and can be as detrimental as well as beneficial for the company.

44. Here are 2 examples of grapevine communication 1.  New project development:  Employees in an organization catch wind of a new project that is being quietly developed within the company. The information spreads quickly and generates anticipation among colleagues. This unofficial knowledge allows employees to prepare themselves mentally and brainstorm ideas ahead of any formal announcement. This fosters a sense of engagement and proactive involvement in the upcoming initiative. 2.  Layoff rumor:  Within the grapevine communication network, employees start to hear whispers about a potential round of layoffs in the company. This unsettling rumor spreads rapidly, causing the grapevine to become a breeding ground for speculation, anxiety, and uncertainty. The negative nature of this rumor highlights how the grapevine can amplify and propagate unsettling information. This leads to heightened stress and decreased morale among employees.

45. Different Types of Grapevine Communication 1. Single-strand chain A single-strand chain follows a single line of transmission. For example, A tells B, B tells C, C tells D, and so on. A long generally is associated with more filters and distortion in the message. 2. Probability chain Interesting but unimportant information flowing in random order across individuals in an organization is a part of the probability chain. This transmission of information happens from anybody to anybody. 3. Gossip chain A gossip chain contains a group of individuals in an organization who gather together to discuss topics of mutual interest. These topics are usually insignificant to the workplace. 4. Cluster chain In a Cluster Chain, individuals share information with a few trusted individuals who then pass it on to other trusted individuals, forming a network for informal communication.

46. Types of Rumors in Grapevine Communication 1. Wedge Drivers Rumor Wedge drivers are known for circulating harmful rumors with aggressive and unfriendly intent. For example, they might falsely allege that Company X engages in fraudulent business practices, damaging its reputation. 2. Home Stretchers Rumor Home stretchers rumors are rumors that arise in anticipation of final decisions or announcements, serving to bridge the gap during periods of uncertainty. 3. Wish Fulfillment Rumor Wishful fulfillment rumors express hopes and inspire creativity. They lead to solutions and increased efficiency in specific departments as employees desire changes in the workplace. 4. Bogey Rumor Bogey rumors are fear-driven rumors arising from employee anxieties, causing uneasiness, especially during financial constraints like budget cuts. These damaging rumors, such as layoff speculations, necessitate formal management rebuttals.

47. Characteristics of Grapevine Communication 1. Very Impactful The grapevine is widely trusted by a significant number of employees in the firm. Many employees rely on the grapevine as their main source of information and a trustworthy channel for communication regarding facts and events within the organization. 2. Highly flexible Formal forms of communication require following norms and procedures. Communication in the grapevine is flexible and free of formalities. 3. Information distortion As information is passed on through various points or individuals without any proof or documentation, it is mostly distorted. Information in a grapevine is not trustworthy and cannot provide validation.

48. 4. Follows oral methods Communication is a grapevine that follows oral communication methods instead of written channels like emails, memos, etc. This makes it an easy communication method. 5. Implicit information Lots of unsaid information that is not included in formal meetings are included in grapevine communication. This makes it more interesting for employees. 6. Comprehensive The grapevine contains everybody in the organization in its network. In most cases, no individual in the organization escapes the grapevine. 7. Fast-paced Information in a grapevine travels very fast from one point to several other points.

49. 4. Follows oral methods Communication is a grapevine that follows oral communication methods instead of written channels like emails, memos, etc. This makes it an easy communication method. 5. Implicit information Lots of unsaid information that is not included in formal meetings are included in grapevine communication. This makes it more interesting for employees. 6. Comprehensive The grapevine contains everybody in the organization in its network. In most cases, no individual in the organization escapes the grapevine. 7. Fast-paced Information in a grapevine travels very fast from one point to several other points.

50. How can Organizations Manage Grapevine Communication Effectively Keeping employees informed through announcements. Having approachable management and leaders. Avoiding communication of unnecessary information. Practicing open communication channels. Focusing internal influencers. Creating an ask-and-answer channel. Preparing or training employees for rumors.

51. Advantages of Grapevine Communication 1. Quick Feedback Mechanism The topics discussed in the grapevine network act as a feedback mechanism for the company on its policies and procedures. Not only is it quick to respond to new processes in the organization, but also has high engagement from all employees. 2. Provides a channel to address grievances Grapevine communication allows employees to talk about their needs and requirements in an unrestricted environment with no hierarchical barriers. 3. Communication with time efficiency The flow of information in the grapevine requires less time and hence communication is made more efficient. Managers can leverage grapevine communication to enhance organizational communication in a faster and more productive way. 4. Fosters employee connections One of the most important elements that bring employees closer to becoming friends in an organization is gossip (a form of grapevine.) Deeper employee connections increase job satisfaction and in the end, help in retaining the employee.

52. Disadvantages of Grapevine Communication 1. Causes further stress During situations of uncertainty, these grapevine communications can increase stress and anxiety among employees causing further havoc. 2. Induces misunderstandings Since this form of communication has no formal authorization or procedure, voices may go unheard or suppressed. It can also lead to misunderstandings. 3. Invalid information Since information is passed on quickly, the validity of it is not maintained which causes unreliable and false information to circulate around the organization. 4. Restricts goodwill There is a chance that the real agenda of the information becomes distorted and comes out with a negative connotation. This can restrict the goodwill of the company as well as individuals.

53. Formal and Informal Communication Formal communication channels are the ones that follow the official hierarchy, rules, and procedures of an organization. They are usually written, documented, and standardized, and they serve to convey official information, policies, decisions, and feedback. Examples of formal communication channels are memos, reports, newsletters, contracts, performance reviews, and emails.

54. Informal Communication Informal communication channels are the ones that occur spontaneously, casually, and without following any specific protocol. They are usually verbal, personal, and flexible, and they serve to build relationships, share opinions, ideas, and emotions, and create a sense of belonging and trust. Examples of informal communication channels are chats, phone calls, meetings, social media, and coffee breaks.

55. Business Communication Objectives 1.Clarity and Understanding: Ensure communication is unambiguous to prevent misunderstandings. 2. Information Sharing; Facilitate the exchange of information within and outside the organization. 3. Coordination and Integration: Foster coordination among different departments for a seamless workflow. 4. Decision-Making: Support Provide necessary information to support effective decision-making at various levels. 5. Motivation and Morale Boost: Employee morale by effectively communicating organizational goals and achievements. 6. Conflict Resolution Address and resolve conflicts through effective communication strategies. 7. Feedback Mechanism Establish a feedback loop for continuous improvement and employee expression.

56. 8. Building Relationships: Develop and maintain strong relationships with clients, partners, and stakeholders. 9. Instruction and Training: Provide clear instructions and training materials for the enhancement of employee skills. 10. Brand Image and Reputation: Communicate a positive and consistent brand image to enhance organizational reputation. 11. Policy Communication: Communicate organizational policies and guidelines for compliance and understanding. 12. Market Presence: Enhance market presence through effective communication of products, services, and advantages. 13. Customer Satisfaction: Ensure customer satisfaction by addressing inquiries, concerns, and providing relevant information. 14. Legal and Regulatory Compliance: Communicate legal and regulatory information to ensure compliance and avoid legal issues.

57. 15. Innovation and Ideas: Encourage the sharing of innovative ideas and creative solutions within the organization. 16. Employee Engagement: Engage employees through effective communication channels to foster a sense of value. 17. Adaptability to Change: Communicate changes to ensure a smooth transition and employee buy-in. 18. Risk Management: Communicate potential risks and crisis management strategies to minimize impact.

58. Verbal & Non Verbal Communication

59. Verbal Communication Verbal communication is the use of language to transfer  information through speaking or sign language. It is one of the most common types, often used during presentations, video conferences and phone calls, meetings and one-on-one conversations. Verbal communication is important because it is efficient.

60. Factors of Effective Verbal communication: 1. Think before you speak 2. Speak with confidence 3. Be clear and concise 4. Be aware of your non-verbal communication cues 5. Be a good listener 6. Think about the perspective of your audience 7. Vary your vocal tone (activity)

61. Activity Discuss in group challenges faced by youth in today’s era, also come up with solution for the same.

62. 4 different styles of verbal communication The aggressive style  The passive style  The passive-aggressive style  The assertive style

63. Style #1: Aggressive style of verbal communication People who use the aggressive style of communication are often perceived as those who don’t have any regard for other people’s emotions.  Aggressive style users are too direct and oftentimes ruthless.  They are domineering and when they speak they expect a certain level of obedience. 

64. Style #2: Passive style of verbal communication  People who use the passive style of verbal communication are often perceived as timid, introverted, and aloof.  These people tend to be the ‘peacekeepers’ when it comes to disagreements.  They usually keep their opinions to themselves, and when they are asked to give them, they are vague.  When it comes to passive speakers, they usually have no problem going with the flow of others. This doesn’t mean that they are spineless, but simply, they are not comfortable with confrontation, and they will go to great lengths to avoid it. 

65. Style #3: Passive-aggressive style of verbal communication  You might be familiar with passive-aggressive people.  Passive-aggressive style speakers conceal their true emotions and displeasure when they are met with disagreement. These style users try to seem passive on the surface, while their resentment or disagreement keeps building underneath their mask of passiveness. Their behavior is not consistent with their words. Passive-aggressive people are more comfortable expressing negative reactions indirectly instead of being open about their true feelings.

66. Style #4: Assertive style of verbal communication People who use this style of verbal communication are the ones who are not afraid to be assertive or express their feelings and opinions in a good way. The assertive style user strives for compromise and respects their own rights as well as others.  These people often use the phrase “ I feel ” to get their messages across, but they also show a lot of respect for the person they are talking to.

67. 5 Different types of verbal communication Type #1: Intrapersonal verbal communication  Type #2: Interpersonal verbal communication Type #3: Group verbal communication  Type #4: Public verbal communication Type #5: Mass verbal communication

68. Advantages of Verbal Communication Saves a lot of time. Saves money too. Get feedback quickly. Most convenient method. Clarity of method. Ease of preparation.

69. Disadvantages of Verbal Communication Regional differences are the greatest barrier. Language difference and dialect is also a reason for the communication barrier. Large audience size is also an issue of communication barriers. Receivers may quickly forget what was said to them. All people cannot listen at the same pace.

70. Components of verbal communication Pitch of the voice Speed of the voice Tone Language  Grammar 

71. Video of manmohan singh

72. Group discussion AI a Boon or Curse specially considering your field. Social media has become your virtual dukaan . People judge you through that, is it right or wrong The role of big tech companies in shaping society: innovation drivers or monopoly threats Depression a hyped term or reality The effect of mass media: shaping Perceptions or reflecting reality?

73. Tone role play Asking for a raise (employee and employer) Frustrated customer and call center guy Providing feed back: constructive/ critical Expressing disagreement in a team meeting Apologising for a mistake Negotiating a purchase price Rejecting a job offer

74. Non Verbal communication Video

75. Pin activity

76. What is NV Communication Nonverbal communication means conveying information without using words. 1  This might involve using certain facial expressions or hand gestures to make a specific point, or it could involve the use (or non-use) of eye contact, physical proximity, and other nonverbal cues to get a message across.

77. Nonverbal Communication Types Body language:  People understand your message in part by the way you position your body. For example, if you are feeling nervous or angry, you might cross your arms: Open and Close Gestures:  These can be intentional or unintentional. For example, you might see Americans using a 'thumbs up' sign to express their positive feelings about something . -Posture Eyecontact Facial expressions:  This is the most common way of communicating in a non-verbal manner. When using facial expressions, people usually communicate through their eyes, eyebrows, mouth and facial muscles. It is useful in communicating both information and emotion.

78. Touch:  Some people use touch to be expressive, for example, to give support or comfort. Make sure to use it sparingly and only when you know how the receiving party will feel about it. Appearance:  Through appearance, you create a positive or negative first impression on others. The way you present yourself shows your interest, aesthetic taste and self-discipline habits. Therefore, you need to dress appropriately and look appealing when going for an interview. A well-groomed appearance can increase your chances of landing a job. Space:  Maintaining space during conversations is polite, but the distance you stand at can show your level of comfort with someone.

79. How You Can Improve Your Body Language? smile.  A smile can put the people around you at ease. It appears welcoming and polite, and encourages people to listen to you more. Be energetic.  Always stay ahead of your competitors. An upright posture appears professional and gives an impression of interest to others. If you are attentive and lively, others will likely see you as an inspiration. Test your body language.  As an experiment, observe your body language for a week. Monitor your posture, facial expression and body language during meetings, presentations and casual exchanges. Note how others react to your facial expressions and posture. Seeing how others respond to your day-to-day non-verbal communications can help you make adjustments as needed.

80. Understand how your feelings affect you physically.  Emotions have both mental and physical effects. Feelings such as frustration, boredom, strength or delight all have different influences on your body. For instance, you might notice a tight stomach when anxious. Becoming aware of how your body responds to your emotions can make you an expert in controlling them and improving your external presentation. Act intentionally.  Be mindful while using body language or facial expressions when communicating with others. Try giving a positive gesture when you are alert, open and content in your surroundings. If you are anxious or confused about a piece of information, you can use a furrowed brow as a form of body language to  emphasise  what you are saying verbally.