Business communication and language development.pptx

Business communities

1. Focusing on Interpersonal and Group Communication

2. Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. Describe the role of nonverbal messages in communication. Identify aspects of effective listening. Identify factors affecting group and team communication. Discuss aspects of effective meeting management.

3. Behavioral Theories Impact Communication

4. Maslow’s Hierarchy of Needs

5. Johari Window: Trust Leads to Reciprocal Sharing

6. McGregor’s Management Styles dislike narrowly little work challenging widely independently

7. Hersey and Blanchard’s Situational Leadership Model Leadership style must be appropriate for follower and task being performed. vs .

8. Social Constructionist Leadership co-constructed emerging from employee interaction

9. Nonverbal Communication Adds Meaning

10. Metacommunication Message Sent Message Implied by Senders Message Inferred by Receivers “Be on time.” “ An early start is the best one.” OR “You are often late.” “She thinks I’m always late.” “Take more time with your work.” I want to help you improve” or “We can’t afford any more foul-ups.” “He thinks I’m careless, and this comment is a warning.” “This work is better.” “Good solid revisions.” OR “Your work finally shows promise.” “Was my previous work bad?”

11. Kinesic Communication

12. Understanding Kinesic Messages Action Possible Message Wink or light chuckle after statement “Don’t believe what I just said.” A supervisor lightly puts his arm around an employee’s shoulders “Everything is fine. Let me help you.” OR sexual harassment A job applicant submits a r é sumé with errors ““My spelling and grammar skills are deficient.” OR “I don’t care to do my best.” A group leader does not sit at the head of the table “I want to demonstrate my equality with other members.”

13. Understanding Nonverbal Messages Cannot be _______ Vary between ______ and cultures May be ____________ or unintentional, _________ or harmful May be ____________ and receive more attention than the verbal message avoided people intentional beneficial contradictory

14. Effective Listeners . . . Minimize distractions Get in touch with the speaker Show active involvement; do not interrupt Ask reflective questions Send probing prompts to the speaker Use lag time wisely

15. Bad Listening Habits Faking attention Allowing disruptions Overlistening Stereotyping Dismissing subjects as uninteresting Failing to observe nonverbal aids

16. Characteristics of Effective Groups

17. Group Roles

18. Types of Teams

19. Stages of Team Development

20. Suggestions for Effective Meetings Limit meeting ______ and _________ Make ___________ arrangements Distribute _______ in advance Encourage ___________ Maintain _____ Manage _______ and seek consensus Prepare thorough _______ length frequency satisfactory agenda participation order conflict minutes