business communication presentation for bussiness students

bussiness communication ppt

1. Ways Of Communication Internal External Vertical Horizontal

2. INTERNAL COMMUNICATION communication links within organization DOWNWARD COMMUNICATION creation of communication channels by the top authorities

3. MEDIA FOR ORAL DOWNWARD COMMUNICATION Telephone message Face to face meetings Inter views Giving a speech

4. MEDIA FOR WRITTEN DOWNWARD COMMUNICATION Letters, memos, circulars, notices etc Reports Books or Booklets Company periodical journals

5. UPWARD COMMUNICATION Sent to authorities by the employees Sometimes the superiors or policy matters or work environment provokes the workers .

6. MEDIA FOR ORAL UPWARD COMMUNICATION Face to face talking Use of middleman to communicate Telephone Protest / rising of slogans

7. HORIZONTAL/ LATERAL COMMUNICATION Horizontal communication is a process of interaction between two or more individuals positioned at the same hierarchical levels

8. MOBLINK EXAMPLE A supervisor of production franchise talking to superior of marketing franchise PURPOSE OF HORIZONTAL COMMUNICATION It provides an opportunity to share organizational matters with the people of equal level to avoid any further mishap. It provides a platform where people can talk informally . One manager may discuss problem of his franchise with the manager of other franchise This kind of communication is mostly done Orally.

9. EXTERNAL COMMUNICATION In Moblink the external communication means sending messages to persons outside the company. link between the organization and customers.

10. “A joint action by a group of people, in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group."

11. PROMOTION OF TEAM WORK Emphasize the importance of teamwork Have an open communication The system promotes interdependence Organize team building activities every year Provide training and workshops

12. STEPS TO ENSURE SUCCESSFUL COMMUNICATION RESULTS Establish Trust Recognize Problems in Communication Learn How to Use Tone and Body Language Together Never Assume Anything Speak Clearly and Concisely

13. MOBILINK TEAMS Mobilink has informal teams which are not a part of the formal organization but are made to solve or investigate a particular problem and it also has formal teams which are a part of organization structure.

14. Solving Conflict Mobilink team handles the conflict at a team meeting; put the problem on the next agenda and invite the necessary individuals. Again, bring up the facts, relate the issue to customer, team, or organizational needs

15. Business Etiquette Project a positive image. Project confidence and authority. Distinguish yourself from the competition. Build relationship Develop and maintain business

16. DRESS CODE POLICY All female employees shall observe the following dress code: Shalwar Kameez Sari / Blouse Dress Pants / Blouse or Shirt with Jacket or Waist Coat Skirts / Blouse or Shirt with Jacket or Waist Coat (No minis / long slits) Light makeup Light jewelry No Low Necks All male employees shall follow the following dress code: Dress shirt / pants / Tie with Jacket or Coat or Sweater Dress shoes and socks Well trimmed moustache, hair and beard / “shaved face” Hair length should not go below the shirt collar

17. CONTINUE… Employees who work on Saturdays, where they have customer contact will wear Business casual. Business casual is defined as follows: Dress shirt / pants Dress shirt / pants /coat Dress shirt / pants / sweater Dress shoes and socks No joggers No jeans Dress code for female employees will remain unchanged on Saturdays