Business etiquette by- Vedanshi Upadhyay

Presentation on Business Etiquettes.

1. Business
Etiquette
Business
Etiquette
~invading into a culture of courtesy~~invading into a culture of courtesy~

2. a presentation by~
VEDANSHI UPADHYAY
SYBBA SEM-3 DIV-IV (IT-GST)
Roll No- 270
Submitted to- Dr. Divya Mehta
Submitted On- 31.07.2024

3. Table of Contents
Business Etiquettes:
Meaning and Defition01
Appearance:
Dressing to make good impression02
Representation:
Introducing yourself and others03
Style of greeting:
Shaking hands04
Behaviour/ Attitude:
Basic dining behaviour
05
Formal culture:
Basic table settings
06
07
Decorum:
Basic table manners

4. Business Etiquettes
Meaning and Definition-
1) Professionalism: This includes
appropriate dress, punctuality, and
maintaining a professional demeanor
in all interactions.
2) Respect and Courtesy: Showing
consideration and respect for
colleagues, clients, and superiors
through polite behavior, active
listening, and valuing others' opinions
and time.
3) Effective Communication: Utilizing
clear, concise, and polite
communication, whether in person, via
email, or over the phone, to ensure
understanding and respect in all
interactions.
01
Business etiquette refers to the set of
expected behaviors, manners, and practices
considered appropriate in a professional
environment. These guidelines facilitate
respectful and effective communication,
foster positive relationships, and ensure
smooth operations within and between
businesses.

5. 1) Formal Business Attire: This usually
means suits for both men and women. Men
should wear a suit with a tie, and women
should opt for a tailored suit or a
professional dress.
2) Business Casual: Men might wear slacks
or khakis with a collared shirt or sweater,
while women can choose a blouse or
sweater with a skirt or dress pants.
3) Casual: Even in casual settings, avoid
overly casual items like flip-flops, shorts, or
graphic t-shirts. Opt for neat, clean, and
well-fitting clothes.
Dressing to make
good impression-
Appearance02
Dressing to make a good impression
in a business setting involves choosing
attire that is appropriate, polished, and
reflective of the company culture.
Understand the Dress Code:

6. 1)Fit and Condition: Ensure clothes
are well-fitted and in good condition,
free from wrinkles, stains, or damage.
2)Grooming: Maintain good personal
hygiene, tidy hair, and minimal,
professional-looking makeup.
3)Accessories: Keep accessories
understated and professional. Avoid
excessive jewelry or bold, distracting
items.
Attention to Detail:

7. 1) Meetings and Presentations: Lean
towards more formal attire to convey
professionalism and competence.
2) Daily Office Wear: Align with the
company's daily dress code, but err
on the side of being slightly more
formal if unsure.
3) Events and Networking: Consider
the nature of the event and dress
accordingly. It's better to be slightly
overdressed than underdressed.
Dress for the Occasion:

8. Representation
Introducing yourself and others-
03
Introducing yourself and others
appropriately is crucial in business
etiquette. Clearly state your name, title,
and company, and offer a business card
when meeting someone new. When
introducing others, mention the senior
person first, provide their names and titles,
and offer context about their roles or
connections. Maintaining eye contact,
smiling, and facilitating conversation helps
build professional rapport and respect.
These practices ensure clear
communication and positive relationships
in a business setting.

9. 1) State Your Name and Title: Clearly say your
full name and your role within the company.
For example, "Hello, I'm Sara, the Marketing
Director at XYZ Corp."
2) Use Professional Greetings: Begin with a
polite greeting such as "Good morning" or
"Good afternoon."
3) Offer a Business Card: If appropriate,
present your business card during the
introduction.
4) Maintain Eye Contact and Smile: This helps
to convey confidence and friendliness.
Introducing Yourself:

10. Introducing Others:
1) Learn Names and Titles:
Listen Carefully: Pay attention when others introduce themselves, noting their
names and titles.
Use Names: Address people by their names during conversations to show respect
and attentiveness.
2) Confirm Pronunciations:
Ask Politely: If unsure about how to pronounce someone's name, politely ask for
the correct pronunciation.
3) Respect Titles and Roles:
Professional Titles: Use appropriate titles such as "Dr.," "Mr.," "Ms.," or "Professor"
when addressing someone, unless they indicate otherwise.
Hierarchy Awareness: Be aware of the organizational hierarchy and address senior
members respectfully.
4) Mention the Senior Person First:
Introduce the more senior person to the less senior person.
5) Provide Context:
Give a brief explanation of who the person is and their role or connection to the
company. For example, "Jane Doe is our new Marketing Coordinator."

12. Style of Greeting:
Shaking hands-
04
In business etiquette, the style of greeting is
crucial for making a positive first impression
and establishing professional rapport. A firm
handshake, combined with eye contact and a
warm smile, conveys confidence and
friendliness. Keep the handshake brief,
typically 2-3 seconds. Use polite and clear
verbal greetings, such as "Good morning" or
"Hello," followed by your name and title.

13. Style of Greeting:
Shaking hands-
1) Firm Handshake: Offer a firm but
not overpowering handshake. This
conveys confidence and
professionalism.
2) Eye Contact and Smile: Maintain
eye contact and smile warmly while
shaking hands to show friendliness and
attentiveness.
3) Duration: Keep the handshake brief,
typically lasting 2-3 seconds.
04
The style of greeting in business etiquette
plays a significant role in creating a
positive first impression and establishing
professional rapport.
Handshake:

14. I] Verbal Greeting:
Polite and Clear: Use a polite greeting such as "Good
morning," "Good afternoon," or "Hello," followed by the
person's name if you know it.
1.
Introduce Yourself: Clearly state your name and title, for
example, "Hello, I'm John Smith, the Sales Manager at
ABC Corp."
2.
Acknowledge Others: If in a group, greet each person
individually to show respect and recognition.
3.
Adapt to Local Customs: Be aware of and adapt to the
greeting customs of different cultures, which might
include bows, nods, or other gestures instead of
handshakes.
1.
Respect Preferences: Some individuals may prefer not
to shake hands for personal or cultural reasons, so be
respectful and follow their lead.
2.
II] Cultural Sensitivity:

15. .
1) Classic Handshake: This is the most common business greeting. Offer a firm,
confident handshake with a smile and eye contact. It should be brief but assertive.
2) Two-Handed Shake: In some cultures, using both hands can convey warmth and
sincerity. However, ensure this is appropriate for the context.
3) Formal Greetings: Use titles and last names unless instructed otherwise, such as
"Mr. Smith" or "Dr. Johnson."
4) Informal Greetings: In more casual settings, first names might be appropriate, but
it's best to follow the lead of the other person or the company culture.
5) Greetings in Different Languages: If meeting international clients, learning a
basic greeting in their language can show respect and effort.
6) Bows: Common in East Asian countries like Japan, bows are a respectful way to
greet. The depth of the bow can indicate the level of respect.
Styles of business greetings:

16. 7) Nods: A slight nod can be a subtle yet respectful greeting, especially in cultures
where physical contact is less common.
8) Hugs: In some cultures and closer business relationships, a light hug may be
appropriate, though it's usually less formal
9) Email Greetings: Start with a polite salutation, such as "Dear [Name]" or "Hello
[Name]." Introduce yourself briefly if it's the first contact.
10) Video Calls: Begin with a wave and a smile, followed by a verbal greeting.
Ensure you're in a professional setting and dressed appropriately.
11) Telephone Greetings: Answer with a clear and polite introduction, including your
name and company, such as "Good morning, this is Jane from ABC Corp. How can
I help you?"

17. Behaviour/ Attitude:
Basic Dining Behaviour-
05
Dining behavior refers to the set of
manners and etiquette one follows while
eating, especially in social or formal
settings. This includes the proper use of
utensils, appropriate conversation topics,
how to handle different courses, and
overall respectful and considerate
conduct at the table.
2) Building Relationships: Business meals
are often opportunities to build and
strengthen relationships with clients,
colleagues, and partners. Proper etiquette
helps to create a comfortable and
respectful environment conducive to
positive interactions.
3) Focus on Business: Proper dining
etiquette ensures that the meal runs
smoothly without distractions or
discomfort, allowing participants to focus
on the business discussions at hand.
1) Professional Image: Good dining
behavior projects a polished and
professional image, demonstrating
that you are well-mannered and
cultured. This can enhance your
reputation and credibility.

18. I] Before the Meal:
1) RSVP Promptly: Respond to the invitation as soon
as possible, confirming your attendance.
2) Punctuality: Arrive on time or a few minutes early.
Being late can be seen as disrespectful.
3) Dress Appropriately: Follow the dress code
mentioned in the invitation or opt for business attire.
1) Wait to Be Seated: Allow the host or a staff member
to guide you to your seat.
2) Place Settings: Familiarize yourself with the place
settings. Typically, forks are on the left, knives and
spoons on the right, and glasses above the knives.
II] At the Table:

19. III] Napkin Etiquette:
1) Using the Napkin: Place the napkin on your
lap immediately upon sitting. Use it to dab (not
wipe) your mouth as needed.
2) Leaving the Table: If you need to leave the
table temporarily, place your napkin on your
chair. At the end of the meal, place it to the
left of your plate.
1) Wait for the Host: Begin eating only after
the host starts or gives a signal to start.
2) Utensil Use: Use utensils from the outside in,
according to the courses. Hold forks with the
tines facing down and knives with the blade
facing the plate.
IV] Starting the Meal:

20. V] Eating Etiquette:
VI] Passing Food:
Small Bites: Take small bites and chew with your mouth closed.1.
No Talking with Food in Your Mouth: Finish chewing and
swallowing before speaking.
2.
Elbows Off the Table: Keep elbows off the table while eating. Rest
hands on your lap or the edge of the table when not using utensils.
3.
Cut One Bite at a Time: Cut one piece of food at a time to avoid
looking rushed or sloppy.
4.
Quiet Eating: Avoid slurping, burping, or making loud eating noises.5.
Taste Before Seasoning: Taste your food before adding salt,
pepper, or other seasonings.
6.
Pass to the Right: Pass food items, such as bread or condiments, to
the right.
1.
Offer Before Taking: If you’re the first to take from a shared dish,
offer it to others first.
2.

21. VII] Conversation:
VIII] Handling Courses:
Engage in Polite Conversation: Participate in light, polite conversation. Avoid
controversial or overly personal topics.
1.
Listen Actively: Pay attention to the speaker and avoid interrupting.2.
Wait for Everyone to Be Served: Wait until everyone at the table has been served
before starting each course.
1.
Pace Yourself: Eat at a moderate pace to finish around the same time as others.2.
Signal Completion: Place your fork and knife parallel on your plate, typically at the
4 o'clock position, to signal you are finished.
1.
Napkin Placement: Place your napkin neatly to the left of your plate or on the
chair if you leave the table temporarily.
2.
Thank the Host: Express gratitude to the host and other guests before leaving.3.
Tipping: If not covered by the host, tip appropriately (generally 15-20% of the bill
in the U.S.).
4.
IX] Ending the Meal:

22. Basic Table Settings-
Understanding table settings is crucial in
business dining as it demonstrates
professionalism and respect for the occasion. In
a basic table setting, the dinner plate is placed
at the center with forks to the left and knives
and spoons to the right. The bread plate is
positioned above the forks, and the water glass
is above the knives, with wine glasses arranged
to its right. Napkins are either on the plate or to
the left. For formal settings, additional utensils
and glasses may be included, arranged in the
order they will be used, from the outside in.
Formal Culture06

23. Dinner Plate: Placed in the center of the setting.1.
Forks: Placed to the left of the plate. The salad fork is
on the outer left, and the dinner fork is next to the
plate.
2.
Knives: Placed to the right of the plate with the blade
facing the plate. The dinner knife is closest to the
plate.
3.
Spoons: Placed to the right of the knives. The soup
spoon is typically on the outer right.
4.
Bread Plate: Placed above the forks on the left side,
with a butter knife laid across the plate.
5.
Water Glass: Placed directly above the knives.6.
Wine Glasses: If wine is served, the red wine glass is
typically placed to the right of the water glass, with
the white wine glass to the right of the red wine glass.
7.
Basic Table Setting:

24. Napkin: Placed on the dinner plate or
to the left of the forks. It should be
placed on your lap as soon as you are
seated.
1.
Utensil Usage: Use utensils from the
outside in, according to the courses
served.
2.
Resting Position: When taking a
break, place your knife and fork in a
slight inverted-V shape on your plate.
When finished, place them parallel on
the plate.
3.
Passing Items: Pass items like bread
or condiments to the right.
4.
Additional Tips:

25. Table manners are crucial in business dining, reflecting your
professionalism and respect for others. Arrive on time and dress
appropriately. Place your napkin on your lap and wait for the
host to start eating. Use utensils from the outside in and cut one
piece of food at a time, chewing with your mouth closed. Engage
in polite conversation, avoiding controversial topics, and listen
actively. Pass food to the right and offer shared dishes to others
first. Sip drinks, use the correct glassware, and avoid using your
phone during the meal. At the end, place your utensils parallel
on your plate, put your napkin to the left of your plate, thank the
host, and tip appropriately if necessary. Good table manners
ensure a respectful and professional dining experience.
Decorum
Basic Table Manners-
07

26. Chew with your mouth closed.1.
Keep your smartphone off the table and set to silent or vibrate. Wait to check calls
and texts until you are finished with the meal and away from the table.
2.
Hold utensils correctly. Don’t use your fork or spoon like a shovel or stab your
food.
3.
Wash up and come to the table clean. Don’t groom or attend to hygiene at the
table.
4.
Remember to use your napkin.5.
Wait until you’re done chewing to sip or swallow a drink.6.
Pace yourself with fellow diners. Cut only one piece of food at a time.7.
Avoid slouching and don’t place your elbows on the table while eating (though it is
okay to prop your elbows on the table while conversing between courses, and
always has been, even in Emily’s day).
8.
Instead of reaching across the table for something, ask for it to be passed to you.9.
Bring your best self to the meal. Take part in the dinner conversation.10.
Basic Table Manners:

27. Fosters professionalism and respect in the workplace.1.
Creates a positive impression on colleagues and
clients.
2.
Builds strong relationships and trust.3.
Facilitates effective communication.4.
Promotes a respectful and collaborative environment.5.
Reflects cultural awareness and sensitivity.6.
Enhances confidence in professional situations.7.
Contributes to career success.8.
Supports a positive organizational culture.9.
We can conclude that, Business Etiquette-

28. Thank
you!
Thank
you!
"Good manners will open doors that the best
education cannot."
"Good manners will open doors that the best
education cannot."