Business etiquettes

Presentation on Business Etiquettes

1. Business Etiquettes Prepared by:- Heerak Choubisa

2. Contents Introduction Why Etiquette? Etiquette v/s Manner Types of Etiquette Effects of Business Etiquette How to improve B usiness Etiquette

3. Introduction Etiquette expected code of behavior according to the conventional within society, social class or group. Business etiquette is set of manners that is accepted or required in profession.

4. Why etiquette ? Etiquette provide personal security. It protect the feelings of other. It make communication clearer. It makes good first impression. It will enhance your status at work. Builds Strong Relationships Promotes Positive Atmosphere Reflects Confidence Prevents Misunderstandings

5. Etiquettes v/s manner Etiquettes Mannerism Etiquette is a code of polite conduct based on social acceptance and efficiency Manners are polite behaviors that reflect an attitude of consideration, kindness and respect for others. When you know the rules of etiquette for any given situation, it increases your comfort, confidence and competence, and by extenzion , the ease and comfort of people around you. As mannerism doesn’t includes any rules and regulations, you may not have been taught how to make proper introductions, but a kind person knows better than to belittle or embarrass another person in public or private. In order to learn etiquette, people must take specific lessons, as opposed to learning by example or through gentle correction. People are typically taught manners from a very young age, so that they grow up accustomed to the basic rules of conduct about appropriate behavior in social situations.

6. Types of Etiquette Office Etiquette Cubicle Etiquette Dinning Etiquette Meeting Etiquette Business card Etiquette Communication Etiquette General Etiquette

7. Cubicle Etiquette Imagine an invisible door Be aware how your voice projects Speaker phones and cubes don’t mix Deep in thought: Leave them alone On the phone: Don’t distract Post a sign or flag at your cube entrance to signal when you can be interrupted Never read someone's computer screen or comment on conversations you overhear .

8. Be on time Wait to sit until host/hostess indicated the seating arrangement Stand on the right side of your chair and enter from your left Put your napkin in your lap Decide on your menu selections quickly Never order the most expensive item Wait for all people to be served before beginning Generally pass food to the right Dinning etiquette

9. Meeting etiquette 1 . Mingle with others before meeting. 6 .Sit appropriately. 11 . Speak up and speak early. 2 . Be concise. 7 . Dress appropriately. 12 . Understand the unwritten speaking rules. 3 . In itiate the handshake. 8 . Never pull out someone’s chair for them. 13 . You can drink, but avoid eating . 4 . Stand when your are being introduced. 9 .Come prepared. 14 .Do not have your phone out. 5 . Be on time. 10 .Have a strong agenda. 15 .Don’t save all your questions for the end.

10. Business card Etiquette Always have a business card Have it in a good shape and updated Have it readily available Be selective about distributing Present it in a appropriate time and manner

11. Communication Etiquette

12. G eneral etiquette

13. How to improve business etiquette skills Win them over through your timeliness Show respect for others Dress for success

14. Effects of business etiquette Enhances relationships in the workplace Promotes business growth Enhances impression Helps professionals gain business travel etiquette Enhances non-verbal communication

15. Thank You