Business Process Management bagian 1.pptx

BPMO

1. BUSINESS PROCESS MANAGEMENT PRIYAHITA JUNIARFAN Surabaya, 16 Maret 2020

2. “TODAY” SCHEDULE Requirement of Management System Objectives & Benefits INTRODUCTION Definition & Terms Principle of Business Process Concept of Business Process DEFINITION & TERMS 4 Step by Step Process Development Framework Example IMPLEMENTATTION of BUSINESS PROCESS Development System Continual Improvement Process BUSINESS PROCESS DEVELOPMENT 01 02 03 04

3. INTRODUCTION Requirement of Management System Objectives & Benefits

4. REQUIREMENT of MANAGEMENT SYSTEM Clause 4 : Context of the Organization 4.1 Understanding the Organization and its context 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the quality management system 4.4 Quality management system and its processes

5. CLAUSE 4 : Context of the Organization 4.3 Determining the scope of the quality management system The organization shall determine the boundaries and applicability of the quality management system to establish its scope. When determining this scope, the organization shall consider: a) the external and internal issues referred to in 4.1; \ b) the requirements of relevant interested parties referred to in 4.2; c) the products and services of the organization. The organization shall apply all the requirements of this International Standard if they are applicable within the determined scope of its quality management system. The scope of the organization’s quality management system shall be available and be maintained as documented information. The scope shall state the types of products and services covered, and provide justification for any requirement of this International Standard that the organization determines is not applicable to the scope of its quality management system. Conformity to this International Standard may only be claimed if the requirements determined as not being applicable do not affect the organization’s ability or responsibility

6. CLAUSE 4 : Context of the Organization 4.4 Quality management system and its processes 4.4.1 The organization shall establish, implement, maintain and continually improve a quality management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard. The organization shall determine the processes needed for the quality management system and their application throughout the organization, and shall: a) Determine the inputs required and the outputs expected from these processes; b) Determine the sequence and interaction of these processes; c) Determine and apply the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes; d) Determine the resources needed for these processes and ensure their availability; e) Assign the responsibilities and authorities for these processes; f) Address the risks and opportunities as determined in accordance with the requirements of 6.1; g) Evaluate these process h) Improve the processes and the quality management system

7. CLAUSE 4 : Context of the Organization 4.4 Quality management system and its processes 4.4.2 To the extent necessary, the organization shall : a) Maintain documented information to support the operation of its processes; b) Retain documented information to have confidence that the processes are being carried out as planned.

8. OBJECTIVE & BENEFITS Memahami secara umum & praktis yang dimaksud Process Mapping Memahami The Four Major Steps of Process Mapping Memahami melakukan Deployment into the Process Melakukan Process Indentification Mampu melakukan analisa Process Map, Customer Map, Mampu menggunakan Business Process Mapping Software ( Microsoft Visio, Enterprise Architect dll ) OBJECTIVE :

9. OBJECTIVE & BENEFITS Organisasi menjadi lebih fokus pada pelanggan BENEFITS : Organisasi dapat mengendalikan perubahan yang terjadi Mampu mengembangkan kemampuan organisasi untuk dapat bersaing dengan memperbaiki sumber daya yang ada Mengembangkan suatu sistem pengukuran yang lengkap pada area bisnis

10. DEFINITION & TERMS Definition & Terms Principle of Business Process Concept of Business Process

11. DEFINITION & TERMS PROSES : Serangkaian aktivitas / kegiatan yang terjadi secara alami atau terstruktur ( mungkin menggunakan waktu , ruang , keahlian atau sumber daya lainnya ) yang dirancang untuk mencapai tujuan tertentu ( spesifik ) / menghasilkan sesuatu .

12. DEFINITION & TERMS KARAKTERISTIK PROSES : Measurable / Terukur Delivers a specific result / Memberikan hasil tertentu Delivers results to a customer / Memberikan hasil kepada pelanggan Traceable / Tertelusur

13. PROSES BISNIS : S ekumpulan proses yang terstruktur dan saling berkaitan untuk menyelesaikan suatu masalah atau untuk menghasilkan produk ataupun layanan ( untuk meraih sebuah tujuan tertentu ) . DEFINITION & TERMS Dalam Proses Bisnis , harus mempunyai (1) tujuan yang jelas , (2) adanya masukan , (3) adanya keluaran , (4) menggunakan   resource , (5) mempunyai sejumlah kegiatan yang dalam beberapa tahapan , (6) dapat mempengaruhi lebih dari satu unit dalam oraganisasi , dan (7) dapat menciptakan nilai atau   value  bagi konsumen ( Sparx System, 2004)

14. MANAJEMEN PROSES BISNIS : M erupakan seni dan ilmu untuk melihat bagaimana pekerjaan dijalankan dalam organisasi , untuk menjamin keluaran yang konsisten , serta untuk mengambil keuntungan dari setiap kesempatan . DEFINITION & TERMS Konsep , metode dan teknik yang digunakan untuk membantu perancangan , administrasi , konfigurasi , pelaksanaan serta analisa proses bisnis Dasar dari MPB adalah representasi dari proses bisnis dengan aktivitas serta batasannya

15. BUSINESS PROCESS COMPONENT Korespondensi terhadap hal-hal yang terjadi secara atomik ( tidak memiliki durasi ) Contoh , datangnya peralatan yang dibutuhkan dalam lapangan konstruksi Terjadi dipacu oleh Event. Aktivitas yang lebih sederhana disebut Task Contoh, ketika peralatan tiba, operator akan mulai melakukan pemeriksaan Ketika keputusan dibuat, dapat memberikan dampak pada bagaimana proses dijalankan Contoh , hasil dari pemeriksaan peralatan , operator akan memutuskan apakah peralatan akan dikembalikan atau diterima Subjek ( Orang , organisasi , software), Objek ( peralatan , bahan , produk , dokumen ) Hasil dari eksekusi proses Idealnya outcome harus memberikan nilai kepada aktor yang terlibat dalam proses