Business services

Business refers to an occupation in which people are regularly engage in activities related to purchase, production, sales of goods and services with a view of earning profits.

1.   Types of Business Services Presented by:   Anupriya Singh                                     (IMS-BHU) 1

2. What is business? Business refers to an occupation in which people are regularly engage in activities related to: Purchase  Production   Sales of goods  And services with a view of earning profits. 2

3. Services Services are all those economic activities that are intangible and imply an interaction to be realized between the service provider and the consumer. They are those essentially intangible activities that provide satisfaction of wants. 3

4. Nature of Services Intangibility Inconsistency Inseparability Inventory Involvement 4

5.   Types of Services 5

6. Business Services Services which are used by business enterprises for the conduct of their activities. For example: Banking Insurance Transportation Warehousing  Communication services 6

7. 1. Banking services: 7 ATM (AUTOMATED TELLER MACHINE ) EFTS (ELECTRONIC FUND TRANSFER) RTGS (REAL TIME GROSS SETTLEMENT) Internet Banking Mobile Banking

8. 2. Insurance What is Insurance? Insurance is a practice or arrangement by which company or government agency provides a guarantee of compensation for specified loss, damage, illness or death in return for a payment of a premium. 8

9. Types of Insurance . 9 Life Insurance General insurance Marine Insurance Health Insurance Fire Insurance Motor Insurance

10. 3. Transportation The process of moving an item from one place to another place. Safe, efficient, reliable, and sustainable movement of persons and goods over time and space. 10

11. Types of transportation: Rail Transport Road Transport Water Transport Air Transport 11

12. 4. Warehousing  Place where goods are kept is called WAREHOUSE. Warehousing refers to the activities involving storage of goods on a large-scale in a systematic and orderly manner and making them available conveniently when needed. Need for storage arises both for raw material as well as finished products. 12

13. Types of W arehouses: Private Public Government Distribution center or warehouses Co-operative Bonded Cold storage Export and Import Climate controlled Field warehouses Agricultural 13

14. 5. Communication services Communication is the exchange of thoughts, messages, or information by speech, visuals, signals, writing or behaviors. Business communication is the sharing of information between people within an organization that is performed for the commercial benefit of the organization. 14

15. Types of communication One-way Two-way Verbal(Oral & Written) Non-verbal Formal Informal Upward 15 Downward Lateral/Horizontal Interpersonal Intrapersonal Organizational Mass Communication

16. Social services Social services are those services that are generally voluntary in pursuit of certain social goals. These can be to improve the weaker sections of the society. For example- health care and education services provided by the NGO’S and other government age ncies. 16

17. Personal services Personal services are those services which are experienced differently by different customers. These services cannot be consistent in nature. They will also depend upon customer’s preferences and demands. For example: Tourism, spas, recreational services. 17

18. THANK YOU 18