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1. PRESENTATION IN BUSINESS COMMUNICATION

2. GLOSSARY Abhor -To regard with disgust and hatred Accuracy - The quality or state of being correct or precise Adherence - Steady or faithful attachment : fidelity Appropriateness - The quality of being just right for the requirements Clarity - The quality of being clear, in particular Coherence - Something logical or consistent and something that makes sense as a whole

3. GLOSSARY Compassion- Deep awareness of the suffering of another coupled with the wish to relieve it Comprehensibility- The quality of being understood Depression- A common mental disorder, characterized by sadness, loss of interest or pleasure, feelings of guilt or low self-worth, disturbed sleep or appetite, feelings of tiredness and poor concentration Effectiveness- The degree to which objectives are achieved and the extent to which targeted problems are solved. In contrast to efficiency, effectiveness is determined without reference to costs and, whereas efficiency means “doing the thing right,” effectiveness means “doing the thing right,” effectiveness means “doing the right thing”

4. GLOSSARY Empathy- The ability to understand and share the feelings of another Expertise- Basis of credibility of a person who is perceived to be knowledgeable in an area or topic due to his or her study, training, or experience in the subject matter Global Company- A corporation that is registered in more than one country or that has operations in more than one country. It is a large corporation which both produces and sells goods and services in various countries. It can also be referred to as an international corporation. Inclusion- The act of making someone part of something

5. GLOSSARY Lashes out- The burst into or resort to verbal or physical attack Social Isolation- the absence of social interaction, contacts, and relationships with family and friends, with neighbors on an individual levels, and with “society at large” on a broader level. Social needs- In Maslow’s hierarchy includes such things as love, acceptance and belongings. Blow off steam - To do or say something that helps you get rid of strong of feelings or energy

6. That Sounds Alien! Teach an alien how to wear a jacket The class will form a circle. They will each take turn in giving instructions to the facilitator who will pretend to be an alien. The alien has to understand what a jacket is, its purpose and how to put it on. It does not recognize COLOR, SHAPE, SIZE, DIRECTIONS (left, right, up and down)

7. Functions of Communication Communication plays a vital role in the fulfilling the following: Physical Needs Identity Needs Social Needs Practical Needs

8. Physical Needs Communication is necessary for overall physical health. The absence or lack of satisfying communication can lead to: -Social isolation, which increases the risk of terminal cancer death -Mental problems -Stress and complications for pregnant women

9. Continuation: Activity: Imagine this. You are stuck on an island, with no sign of rescue. What would you do on those days? How would you survive?

10. Identity Needs Communication is the only way for us to learn who we are. Through communication, we are able to: Gain an idea of our identity, the way we define ourselves Gain an idea of our identity, the way others define us Establish a self-image

11. Tell Me Who I am The class will be asked for a small piece of paper They will put this piece of paper on their back using a tape On the facilitator’s signal, they will go around and to each person and write one word that they think describes that person best. It can be a describing word, an object, an action word, etc.

12. Meet Victor The wild Boy Of Aveyron, Victor, is a child of approximately 10 to 12 years of age, who was found living alone (feral child) in the woods near saint- sernin-sur- Rance in the south of France in 1798. He escaped but was discovered again in 1800. He showed no social behaviors, and could not speak. Instead, he made weird cries. An author, Roget Shattuck said about him,’’ He had no sense of being a person”.

13. Social Needs Communication provides a vital link to others. Some of the social needs we satisfy by communicating are: Pleasure Affection Inclusion Relaxation Control

14. Activity Hi! It’s nice to meet you! Recall the first time you met your best friend, a long lost relative, your partner, or a person close to your heart. How was that first meeting? What did you talk about? Share your stories with the class.

15. Practical Needs Communication is the important key to effectiveness in a variety of everyday situations. Everyday, we perform important functions through communicating.

16. The What and Why of Communication

17. Misconceptions of Communication

18. Misconceptions of Communication

19. Misconceptions on Communication Here are some pointer we should think about when we interact with other people: Communication does not always require complete understanding More communication is not always better No single person or event causes another’s reaction Communication will not solved all problems Meaning rest in people, not words Communication is not simple

20. Helping Sarah and Mark… Apply the concepts you have learned in helping out Sarah and Mark. In groups, answer the following questions: What concepts can you apply in Sarah and Mark’s case? What could they have done to prevent having a fight? How could this have turned out? Would it have a different outcome?

21. Warm up Take a look at the following pictures and ask the class to share their reactions. Answer the following questions: Would you say that communicators are competent? In what way? Or why they incompetent? Could the communication have turned out better? If yes, how?

22. Exhibit A Exhibit B

23. Communication Competence “the ability to interact well with others”. The term “well’ refers to accuracy, clarity, comprehensibility, coherence, expertise, effectiveness and appropriateness” -Spritzer (1988)

24. Achieving Communication Competence A DAPTIBILITY AND FLEXIBILITY A PPROPRIATENESS C OMMUNICATION SKILLS C ONVERSATION MANAGEMENT E MPATHY S ELF MONITORING

25. Components of Communication Competence The content The manner The form

26. The Content The message ( The what) The reason (The why) The way (The how) The time frame (The when) The impact/result (The so what happen next) The expectation (The what you ought to do) The consequence (The what happens if the message fails)

27. The Manner The Delivery The Emphasis The Timing The Approach

28. The Form The Heart The Confidence The Credibility

29. THANK YOU !