Calor Life Final

1. CALORlife
< Friday, 2nd August 1935 >FIRST EDITION
WOMEN OF CALOR 1 SALES & MARKETING CONFERENCE AWARDS 1 MEET THE TEAM
PRICE: ONE PENNY
NUTRECO JOINS THE
SHV FAMILY FOLD!
AFTER SEVERAL INTENSE and exciting months
of fact-finding, negotiating and creating rapport with
shareholders we can finally welcome Nutreco to the
SHV family. Not only does Nutreco bring us great
exposure to a global industry that feeds the world,
but its track record in sustainable innovation will be a
source of inspiration to us all.
Read More on page 13.
TRAINING FOR A BETTER FUTURE
MEMORIES & HOPES
We look back in time to some of your favourite
Calor memories from over the decades.
ANDREW STOUT – Calor Centre Manager, Reading
MY FAVOURITE MEMORY of Calor is the unrivalled
enthusiasm of  ‘Calor people’, who when faced with
challenges, make a real difference! The winter of 2010/11
was very challenging when severe snow made conditions
extremely difficult, yet in true Calor spirit everyone pulled
together making what should have been a tough time,
thoroughly enjoyable. My hope is that in the next five years
Calor adapts to changes, whilst not losing sight of its values.
Read More Calor memories on page 3.
Calor’s 80th Anniversary Issue
Tuesday 5th May saw the official opening of our shiny
new training facility open to all Calor employees.
AFTER 18 MONTHS in the making we welcomed Michael Kossack from our parent company SHV
Energy to officially open the Calor Training and Development Centre in Stanton.
Read the full story on page 7.
WHERE THERE’S A WILL
THERE’S A CALOR WAY!
WE SHOW YOU how Customer Engineering get the
job done as they take on one of Calor’s most ambitious
projects to date. Tasked by the National Trust to install
new underwater pipework to Derwent Island House,
an 18th century Italianate House situated on Derwent
Island in Cumbria, Chris Briggs and his team faced up
to the challenge and got the job done in style, resulting
in one very happy client.
Read More on page 9.
Training and Development Centre, Stoney Stanton. Stephen Rennie and guest Michael Kossak, SHV

2. THE MAGAZINE FOR CALOR PEOPLE 32
WELCOME
Welcome to the second edition
of our newly branded CALORlife
magazine, to commemorate
Calor’s 80th anniversary.
This year we wanted to do something a little
different and focus on you rather than the
history of Calor alone.
You have kindly contributed your memories of your time at Calor, though
thankfully none of us have been here for the whole 80 years! We have dug into
the archives and found examples of news we shared in older magazines to
mirror what we do today, we hope you’ll like some of the blasts from the past
and let us know if you see anyone you recognise!
With our push on innovation and sustainability this year, I want us to also look
to the future. Some of you have been kind enough to send us your hopes
whether personally within the company, or your hopes for the company
moving forward together.
Honing in on our anniversary we have some features I would like to direct you
to. The anniversary coincides with the opening of our brand new Training and
Development Centre, let us take you through time to see how training at Calor
has developed over the years. See more on page 6
Many of you may have read on COLIN that we have had our Business in the
Community (BITC) award reaccredited this year. To support this we thought
we would look back and see how women have contributed to our 80 years
of success. Combined with our traditional ‘getting to know you’ piece, we
are hoping you will be inspired as to where you can go at Calor, check out our
Women of Calor on page 4
Also, welcome back to the Calor Caption Contest on page 18, not seen since
the 1980’s we encourage you to submit your best captions for the chance to
win £20 Love2Shop vouchers – let’s see what you come up with!
We hope you enjoy this bespoke edition of CALORlife, please stay tuned for
some of our 80th anniversary celebrations around the business this August.
Calor have made it to a whopping 80 years so here’s to 80 more! Calor is helping the
Woodland Trust achieve

its long term vision of
doubling native woodland
cover in the UK
JAN TALBOT
RECEPTIONIST
One of my fondest memories
was from the 90’s when the
switchboard relocated to a
small office which affectionately
became known as ‘The Cupboard’.
Our new home quickly became
a regular visiting place for staff
and management alike, with a
constant supply of biscuits cakes
and cups of tea at the ready for
all of the engagement/wedding/
baby updates. This was one of
the reasons why I loved ‘The
Cupboard’ so much because it
embodied what Calor is all about,
true family spirit.
JUNE REEDER
ONE-SHOP & SUPPORT
TEAM LEADER
I have enjoyed 18 wonderful years
at Calor and amassed a number
of amazing memories ranging
from a speed boat trip across
Lake Maggiore with the chairman
of SHV to having dinner at the
Fentener van Vlissingen family
home. I hope that in the next five
years Calor continues to be a
great place to work and that we
have five years of bad winters and
five extra hot summers!
JEFF PENFOLD
AREA SALES MANAGER While I was working as a gas engineer, I had an appointment on the Suffolk coast where I was meeting an eel fisherman in Orford. We set off travelling over the fields to a deserted estuary along the coast and then boarded a small boat which took us to a tiny island where I repaired gas leaks to his larger fishing boat. On the way back I thought to myself, what a wonderful job I have as an engineer for Calor.
Not all days were quite as serene
as my time in Orford. When I was
a domestic salesman I made a
sales visit to an old lady in Norfolk
who owned a dog that I was told
was the “perfect pet who loves
strangers.” This was not the case.
Whilst walking down the garden
path the dog attacked me taking
a chunk out of my leg, but in true
Calor spirit I put on a brave face
and completed my survey only to
be further embroiled in a dispute
with her cat that caused a cup
of coffee to be spilt all down my
white shirt. Needless to say I
successfully secured the sale and
limped home with my calming
memories of Orford in tow.
NICOLA ENGLAND
CUSTOMER OPERATIONS
AGENT, STONEY COC
I have so many amazing memories
from my time at Calor, but the
main one that springs to mind
is Calor’s 75th Anniversary
celebration. It was held at
Hinckley’s Green Kind Football
stadium for all Stoney Stanton
staff where we had a sports
day with an Egg & Spoon race,
sack race, human football table,
bouncy castles, bucking bronco
and so much more, I laughed so
much it hurt!
Memories and Hopes
We look back in time to some of your favourite
Calor memories from over the decades.
JOHN GREGORY
INVENTORY MANAGER
My favourite memory is the 60th
birthday celebration that was held
in Appleton Park cricket field.
Throughout the day there were
various ‘Knock-Out’ type games, a
marquee serving cream teas and
refreshments, as well as the very
impressive Calor hot air balloon.  
In the next five years I hope that the
need for investment does not tie
Calor down and that the business
continues to soar.
RAY BROOKS
CYLINDER SALES MANAGER
Wow, where do you start with 31 years of
memories?  I have fond recollections of my
days working at Birmingham Calor centre
as a fresh faced young man, as well as
working with the North West region team.
Whilst I was working in this team I picked
up several awards which gave my family
lovely holidays that I will never forget, and
I aim to do my best to pick up more awards
whilst working with my current team.
My hope is that we can keep the Calor train
running whilst continually growing our
business so that all of our hard work has
greater recognition. I am proud of Calor’s
history and I hope that we will have an even
brighter future for team Calor.
DENISE ESSER – LEGAL AND COLLECTIONS CONTROLLER
Some of my best memories of Calor are the Calor In The Community projects in the mid-nineties. One year we had to build a mud hut. It was gloriously warm day and it was so much fun slinging the mud at the willow frame hard enough to make it stick. I did get sun burnt with rather fetching white dots where the splats of mud had landed on me. The hut was so impressive that even the press turned up.

3. THE MAGAZINE FOR CALOR PEOPLE 54
CALOR 80TH ANNIVERSARY
Women of Calor
This year we are celebrating our 80th year and what a way we have come! In
a traditionally male-dominated industry, we want to look back at the journey
women have taken in the last century and more closely at how women have
played a key part in Calor’s success – as well as look to what the future may hold.
CHANGING FEMALE WORKPLACE
In the first part of the 1900’s women predominantly
ran the home with men being the bread winner.
However, during the world wars (1914 – 1918 and 1939
– 1945) women had to step in to assist the war effort
with many taking jobs which had previously only been
done by men such as working on farms, in munitions
factories and as drivers across a number of industries.
In the 1950’s many women returned to the home, with
the average woman getting married at 22 and having 2
children. For the women that did work outside of the
home, they would earn on average no more than £5
per week. The 1950’s turned out to be the transitional
period between a rationing Britain and the revolution
of the 1960’s.
Times were changing during the 1960’s although
women still didn’t have the same rights they have
today. In 1968 women went on strike for equal pay at
the Ford Factory in Dagenham, paving the way for
women’s rights in a professional environment.
WOMEN AT CALOR
In our 80th year Calor can be proud to say that we are
a modern business offering all of our people equal
opportunity to engage with, develop within and
contribute to Calor. Though the working culture was
different in previous decades, Calor has invested in our
female employees throughout the last 80 years. For
example, in the 1970’s Calor sponsored Moira Leishman
through university so she could complete her Law
degree. In the same decade Calor also sponsored an
all-women’s football team, and it was the company’s
decision to bring in equal pension benefits for women, a
year ahead of the law that would enforce these changes.
Not only Calor but for all companies, women becoming
a part of the work force was a learning curve and one
which Calor has embraced with female employees
represented within all roles and levels. In early 1977
Jane Gurney became Calor’s first Calor Centre
manager at Newcastle Calor Centre and we appointed
our first female computer programmer in 1974.
At Calor we encourage all of our female employees
to aspire to be anything they want to be; be that in
technical expertise or managerial/leadership roles.
Calor has 3 of Heads of Department who are female in
Geraldine Goddard (HR), Jane McCluskey (Customer
Services) and Rowan Marshall-Rowan (Legal) and
there are female managers and supervisors spanning
the country and departments.
Not just looking into the past, we have looked
at our present generation of female employees,
and, through their eyes, the future for women at
Calor. We have asked women around the business
in a variety of roles to share their memories of
their time with the company and their hopes,
aspirations and plans for the future. We look
forward to many more years of progress!
About 40 years ago I worked in an office but I was fed up and needed a change. Around this time there were government sponsored training courses which included HGV driving, and as driving is something that I enjoy, I applied and successfully completed the course. I was lucky that it was the same time that the Equal Opportunities Act came in which opened up opportunities for women in male dominated areas.
My career started off as a lemonade delivery
lorry driver and then I moved on to the local
Milk Marketing Board where I remained at
the dairy for 26 years mostly on tankers.
When the dairy industry changed and many
people became redundant I decided to take
my ADR certification to open up career
possibilities which since led me to being
hired by Calor direct. The rest is history!
The best thing about my job is the diversity
of scenery I am able to see each and every
day. When I’m not working I enjoy watching
the football and nowadays I especially
follow women’s football, particularly the top
international teams!

WOMEN OF CALOR TODAY
I’ve worked at Calor for the last 26 years across various sectors, from Regional Management Accountant, Migration Manager and Financial Analyst – and everything in between. I now work as Calor’s Customer Service Manager which has its own challenges but I love it, and I’m motivated by knowing that what I do can help make a difference to the company and our customers.
I have so many fond memories from my
time at Calor, it’s difficult to choose! One
which springs to mind was a team building
session organised by the then S & M director.
There was a series of challenging activities
culminating in individually climbing a 45 foot
telegraph pole, walking along a platform
and jumping off (attached to a harness and
a counterweight of course).  I hate heights
and I didn’t want to do it, but I didn’t want any
stick from the lads either! Thankfully they
were all so encouraging and supportive and
I felt such a sense of achievement. I wouldn’t
have done it at all without the support of the
rest of the team!

As my first job out of University, my career and journey with Calor is only just starting! I had always enjoyed maths as a child and have always been far more
interested in building things than playing with traditional toys. My dad is a structural engineering so I learnt a lot from him and decided engineering would be a good path for me.
I’m relatively new to the Calor family, but
so far I have thoroughly enjoyed meeting
many fun and interesting people and I look
forward to meeting many more! I hope that
in my time at Calor I will make a positive
impact on the business and achieve my
goals to become the best employee that I
can be.

It’s been almost 25 years since I joined Calor where I originally started off as a multi-skilled salesman, and yes, we were called salesmen in that era. I still have my “Salesman of the Quarter Award” on my wall now!
During my time at Calor I have served in several roles, mostly in management and at times I found myself in the minority as a woman working in an area that was considered a ”man’s world”. Now, I feel encouraged by how times have changed and the progress that Calor has made by appointing and developing more women in senior roles within the company, and long may this continue …
In the future I hope to create a team of future award winners and talented sales managers who can take
the business forward well into the future.

CAROLE BENNETT
CYLINDER SALES MANAGER
I started working for Calor in April 2008, where I began as a Plant Operative
filling the cylinders, fork lift truck driving and stock counting. It wasn’t until
Charlie Bradley put me through my Shunt licence training that he then asked
me if I was interested in doing my ADR, which I agreed to.
From here my role has changed from driving for Calor Direct, to Cylinder
Delivery Driver, to a short stint working in accounts and as a Bulk Delivery
Driver. When the National Trunking Supervisor position came up I had no intention of leaving Bulk, but I
saw the opportunity for progression and I have been in the position for 2 years. Now, I look after several
different sites and supervise approximately 30 different drivers, as well as gaining my class 1 license and
driver training for all sites.
In the future I hope to continue learning more about Calor and progress further.

JANE MCCLUSKEY
CUSTOMER SERVICE MANAGER
ARIANE HAWKINS
GRADUATE ENGINEER
MO WALLACE
DRIVER
ANNE NICHOLSON
NATIONAL TRUNKING SUPERVISOR
The 1970’s saw a huge leap forward for women’s rights with the following acts introduced to protect women in the workplace.
1970 EQUAL PAY ACT – this prohibited any less favourable treatment between men and women in terms of pay.
1975 SEX DISCRIMINATION ACT – promoted equality and opportunity between men and women.
1975 EMPLOYMENT PROTECTION ACT – made it illegal to sack a woman due to pregnancy
and introduced statutory maternity provision.
With the technological boom of the 1980’s, economies grew and the roles available for women had changed. At the start of the 1900’s jobs for women were predominantly domestic service or ‘semi-skilled’ roles but by the end of the century women were in leadership roles; we even saw our first female Prime Minister, Margaret Thatcher.
2008 LONE PARENT INCOME SUPPORT CHANGES – conditions of eligibility for lone parent income support were changed.
2010 INCREASE IN STATE PENSION AGE FOR WOMEN - women now retiring later than previously.
In 1910 less than 10% of married women worked outside of the home, by 2013
this had increased to 72% of married or co-habiting mothers.
1970
1980
2000
2010

4. CALOR 80TH ANNIVERSARY
THE MAGAZINE FOR CALOR PEOPLE 76
Calor training over the years
Training has always been an essential way of life at Calor, whether sat at
our desks, driving a truck or in the classroom, we are always learning and
developing our skills and expertise.
Over the last 80 years things have changed
dramatically, for instance we no longer give
you tips on how to woo a dealer – take note,
don’t try to date his secretary!
WHERE IT ALL STARTED
It all began in 1948 when Calor made tracks
with the Addlestone laboratories where
the very first training courses were held
for Calor staff and dealers. The courses
were such a success that by the early 1950’s
approximately 700 dealer principals and
staff had undertaken training and received
certificates for their new qualifications.
As Calor developed so did the need to invest
in the workforce and during the 1950’s the
sales man became a staple figure across
many industries. Our salesforce became
the smiling faces knocking at the homes
of people across the country to find new
opportunities and spread the Calor spirit
further. To ensure that our salespeople were
well equipped with the right skills to win a
sale, the Trainee Representative Manual was
Calor’s key to sales success.
The increased daily training implemented
at Calor made it essential to keep a track of
any course that was undertaken, and this
was where the training log passport was
born. Here employees could document
their qualifications as proof of any new
courses that had been completed, as well
as verification that each individual was fully
capable of completing the job.
2007 saw the opening of the first dedicated
training facility and the success of the centre
spurred the demand for our newly opened
Training and Development Centre in May 2015.
ONLINE LEARNING
In 2010 online learning was introduced
and became mandatory for all members of
staff to complete certain online courses,
as well as having the option to undertake
supplementary courses. In addition to this,
1940: ADDLESTONE LABORATORIES held the first training course for Calor staff and dealers –
This training period was product focused and very technical.
1951: The TRAINING MANUAL was produced on a typewriter and hand bound for any new Sales rep.
1970: The range of training and development widened from here onwards as new markets such as DCH and Alfresco opened up. The need to keep up with changing legislation and the emphasis of developing people professionally in many roles became more apparent.
1980–1990: The TRAINING PASSPORT was created which was a staple for all employees and used throughout the 80s and 90s.
2004: The SALES ACADEMY was introduced.
2007: CALOR APPROVED TRAINERS (CAT’s) were introduced to ensure improved quality and control for staff delivering local in-house training.
2010: ONLINE LEARNING was introduced to all Calor staff.
1970
1980
1950
1940
2000
2010
CALOR TRAINING AND DEVELOPMENT CENTRE OPENING
TRAINING FOR A BETTER FUTURE…
Tuesday 5th May saw the official opening of our shiny new training facility open to all Calor employees!
After 18 months in the making we welcomed
Michael Kossack from our parent company SHV
Energy to officially open the Calor Training and
Development Centre at Stoney Stanton.
Over recent years our investment in training
and developing the skills of the people at Calor
has grown rapidly. From the early days back
in 2007 our original Training Centre hosted
2,500 visitors per year, running 200 courses
and approximately 400 meetings in the facility.
These figures showed us how important our
training centre was to our employees and we
decided it was time for us to make a change.
The Training and Development Centre has
the latest AV equipment installed in all three
training rooms, with a bespoke ‘Innovation
Room’ that hosts state of the art video
conferencing equipment. The two main
training rooms, ‘Development 1 & 2’ seat up to
16 people and can also be opened up for larger
conferences, and we haven’t stopped there!
Our ‘Technical Training Room’ also has access
to the ‘Tank Farm’ and the ‘Technical Bay Room’
installed for practical training.
We would like to say a big thank you to all of you
who have helped to make the Training Centre
dream become a reality. There have been so
many people who have offered their undivided
attention and support, and it has been the
immense team spirit here at Calor that has
made it all possible.
We look forward to welcoming you at the
Calor Training and Development Centre
in the near future!
A TIMELINE OF TRAINING IN CALOR
the introduction of the TAPs team made in-house training easier than ever, from our invoicing systems to training us to use COLIN.
CALOR TRAINING TODAY
We now provide Calor training for everyone,
whether you want to improve your computer
skills, develop social skills or take part in a job
swap, there are so many opportunities to
expand on your skills set. Our training varies
from Health and Safety courses to the use of
Microsoft software and Customer Service skills,
and we aim to provide something for everyone!
For in-house training, the Calor Training
Calendar shows you everything that is on
offer, and if you can’t see what you’re looking
for, well we’ve got that covered too! If you
and your manager feel that you could benefit
from a course outside of what we already
have on offer, please contact HR who will be
able to look into booking this for you.
All course booking forms can be found
on COLIN, in the HR section under ‘My
Learning’. If you need any further assistance
then please contact Abi Openshaw, contact
details can be found on COLIN.
£450,000
HAS BEEN INVESTED IN
TRAINING COURSES IN 2014
1730
INTERNAL AND EXTERNAL COURSE
PLACES FILLED BY CALOR EMPLOYEES
104 COURSES SCHEDULED PER YEAR
46 CALENDAR COURSES
TO CHOOSE FROM!
22 EMPLOYEES CURRENTLY STUDYING A
FURTHER EDUCATION QUALIFICATION
12 EMPLOYEES CURRENTLY UNDERTAKING
THEIR ILM – INSTITUTE OF LEADERSHIP
AND MANAGEMENT QUALIFICATION WITH
WARWICKSHIRE COLLEGE
ADDLESTONE TRAINING SCHOOL – OCT 1948
TRAINING AND DEVELOPMENT CENTRE, STONEY STANTON STEPHEN RENNIE AND GUEST MICHAEL KOSSACK, SHV
ABOVE: TRAINING PASSPORT, 1980s
RIGHT: TRAINING REPRESENTATIVE MANUAL, 1950s

5. THE MAGAZINE FOR CALOR PEOPLE 98
CALOR 80TH ANNIVERSARY
THE MAGAZINE FOR CALOR PEOPLE 8
MEET THE TEAM
CALOR TRAINING AND DEVELOPMENT CENTRE
The opening of our brand new Training and Development Centre has been an
incredibly exciting advancement for Calor involving 18 months of hard work
from a dedicated team. Read on to meet the people who run the show
and make your Calor development dreams come true.
I started working at Calor in 1977 – so I
am now in my 39th year and over that
time I’ve had a varied career, working
in all areas of sales before I moved into
my training role in 2004.
What I love most about my role is that I
work with literally everyone at any level
in Calor, I enjoy being able to make a
positive contribution to developing Calor
people and seeing how they progress
within the business and themselves.
Outside of work I have a passion for
playing the drums and I have done since I
was 14. Although I don’t play live anymore
I do have a ‘studio’ at my home where
I still put in my hours of practice.

I’ve been with Calor for 5 years now
and I can safely say that my favourite
part of the job is the wide variety
of people that I get to meet from
all across the business – as you can
imagine the training centre has
lots of visitors!
I also love the team spirit at Calor and
being able to get involved with so many
different charity events such as the
Commando Challenge.
I joined the Calor team in 2012 and since then it’s been a very busy time with the roll out of Driver CPC training
and redesigning our DT training
courses. I love being able to travel with
my job delivering driver training in
many different locations and meeting
lots of new people so that I can ensure
our drivers remain safe and legal.
One thing my colleagues may not know
about me is that prior to joining Calor,
I was in the Royal Air Force for 23 years
and have had the pleasure of driving
for the Queen – including transporting
her Corgi’s from RAF Marham to
Sandringham!
PHIL ANDERSON
TRAINING CO-ORDINATOR
ABI OPENSHAW
HR TRAINING ASSISTANT
SHAUN WILLIAMS
DRIVER TRAINING CO-ORDINATOR
10 GRADUATES ACROSS THE BUSINESS
IN SALES AND MARKETING, OPERATIONS,
ENGINEERING AND FINANCE
28,068 CUPS OF COFFEE DISPENSED!
91 DRIVER CPC COURSES RAN IN 2014 WITH
555 DRIVERS TRAINED. THIS YEAR WE HAVE
74 DCPC COURSES SCHEDULED FOR 2015
I’ve been with Calor for 18 years now, initially I started out as a HR Assistant dealing with
company benefits and relocation issues during the transition of Head Office from Slough
to Warwick. During my time here I’ve made so many great memories and being a part of
the new Training and Development Centre has definitely been one of them. It’s been great
to see the final product after 18 months of hard work from everyone and to know just how
much people will benefit from such an amazing facility.
In my free time I enjoy running and earlier this year I completed the London Marathon.
SALLY OWEN
HR MANAGER, TRAINING
8 APPRENTICES CURRENTLY STUDYING
WITH THE SUPPORT OF MANCHESTER
COLLEGE AND WARWICKSHIRE COLLEGE
CARING FOR
YOUR COLLEAGUES
Did you know that whilst we are all
responsible for our own happiness
and wellbeing, SHV encourages you to
share any worries and concerns for your
colleagues with Alertline? This service is
our way of reaching out to you to ensure
that the Calor family has a support group
to turn to whenever you need help.
ATTENTION IS KEY 
There are plenty of ways that we can help one
another in the workplace to offer support
both emotionally and physically. A little bit
of attention goes a long way towards making
people feel recognised and appreciated, and
we all have the power to make a difference.
All it takes is to simply pay attention to our
colleagues, showing an interest at work and
about their life at home.
WHEN THE GOING GETS TOUGH
We should be alert to both good and bad
signals that we see, rather than wait for
the bad news to reach us. Approaching a
colleague and offering them support is the
most obvious next step, but sometimes the
best option is to share your concerns with
your manager or HR who are trained to deal
with such situations. Alternatively, you have
the option of using our Alertline service,
where you can always ask for support.
At SHV we believe that being a good colleague
is about more than getting a job done together.
We have a responsibility to look out for each
other like a family, sticking together for better
or for worse. Where there’s a will there’s a Calor way!
Owned by the National Trust, Derwent Island House is an 18th-century
Italianate house situated on Derwent Island in Cumbria. In 1778 Joseph
Pocklington bought the island, building a house, boathouse, fort and
battery, and druid circle folly on the land. Pocklington often held
regattas at which he fired off his cannon. Today Derwent Island House
is leased as a private home, but is open to the public five days a year.
THE PROBLEM
The house had been suffering from the
effects of a 50 year old underwater utilities
and oil pipeline. The National Trust (NT)
feared the aged oil pipeline could pose a
threat to the lake and its wildlife, but had no
idea how to solve the problem. In 2009 The
National Trust approached Calor having
already pursued options with several other
companies that led nowhere.
THE SOLUTION
Going underwater, of course!
It has taken the last 5 years for the NT
to agree to the plans, consult with and
co-ordinate other utility companies, the
house’s tenants, and most importantly to
find the budget to do the work.
As you can imagine the process wasn’t
easy either! Special brackets and concrete
grout bags were designed and sourced to
fix the utility pipelines to the lake bed. As
well as training a dive team to complete the
underwater work.
By April this year we managed to secure all
of these elements. Gary Hartley, our Calor
Customer Engineering’s Mains and Services
Engineer spent a week completing the
work, alongside his manager Chris Briggs
the project lead Senior Gas Engineer.
The Installation was completed in 3 phases:
MAINLAND: Installation of vessels and
pipework down to the lake
ISLAND: Installation of all pipework from
the water to the house, including digging a
receiving trench underground
LAKE TERRITORY: Installation of the pipe-
work across the lake using divers to place
and secure the pipework to the lake bed
Not only was the completion of work
underwater a challenge but the required
length of the pipe was also another obstacle
for us to overcome, with the island being
situated some 200 metres from the shore.
THE RESULT
The hugely passionate and enthusiastic
client is delighted with the result – a very
discrete, non-invasive pipeline that reduces
the risk to wildlife and the environment.
Whilst the tenant is obviously delighted that
they can now enjoy the benefits of gas to
the island, maybe they will consider a Calor
BBQ to accompany that amazing view?
So all in all, not a bad switchover from oil,
showing how Customer Engineering get
the job done in style! Distribution are just
relieved that they don’t have to find the
budget for an amphibious vehicle!
CALOR NEWS
INSTALLATION OF PIPEWORK ACROSS THE LAKE
DERWENT ISLAND GARY HARTLEY AND HIS TEAM AT WORK

6. INVESTING IN PRODUCTIVITY
We are happy to inform you that the first delivery of our 20 new Minibulk tankers has arrived!
The new additions based on DAF’s 18-tonne Euro
6 LF 220 FA chassis are the first of their kind to
pass through the whole vehicle type approval
process – a great feat some might say!
The new vehicles bodied with a 17,000-litre LPG
pressure vessel include pumping and metering
equipment, as well as safety interlocks and
devices offering an unladen weight of 9,750kg.
That’s 500kg less than most comparable chassis
and the advantage of this dramatic decrease in
weight offers us scope to boost productivity.
We’ve also pushed the boat out and invested in 27
DAF LF 210 FA chassis vehicles at 15 tonnes gvw and
3 LF 150 FA 7.5 tonners. Each chassis are made from
Cartwright and these new additions complement
over 90% of our 550+ fleet of vehicles.
Fundamentally, our investment was based on
the appealing weight that the DAF Minibulk
tanker has to offer. Meaning we can go further
for less! Even more crucially than this, DAF
has nationwide reach with the best aftersales
support in the business. Something which is
imperative to us based on the quantity of DAF
trucks we now operate.
Fleet Asset manager David Brown, has been
delighted with the decision to tender out to
DAF as it is the first time in years the company
has done so.


THE MAGAZINE FOR CALOR PEOPLE 1110
CALOR NEWS
MONEY MONEY MONEY!
Your expenses system is having a complete makeover! Calor have recently
signed a contract with Infor UK to replace Global Expense. Helping 73,000
customers in more than 200 countries, Infor are the ideal partner for delivering
projects such as the Calor Gas Expenses Management Solution.
So you might be wondering,
what does this mean for you?
No more envelopes!
Infor retains many of the
great features already
provided by Global Expense
such as delivering daily
payments and offering you
the choice of which bank
account or credit card to
have your money paid into.
On top of this they have
developed iOS and Android
apps that you can use on-the-
go via your smartphones or
tablets. You can even take a
photo of your receipt which
can be uploaded directly
from your phone onto
the app, making claiming
expenses a fuss free job!
Managers can also view and
approve claims from their
mobile devices, meaning that
they save time and you get
your money back faster. It’s
a win win situation! Another
bonus is that you are able
to email receipts to Infor,
which will be automatically
loaded onto your claim
ready for you to input your
specific expense categories.
Yes it really is that simple!
Currently we are designing
the system with Infor, so
that it meets all of our Calor
needs. Once we’re happy it
does everything we need,
we will move into user
acceptance testing. The
plan is to start the testing in
September to ensure that the
system works and fulfils our
requirements and all being
well, it should be available
to use from early October.
We are planning a phased
roll-out across the business
between October and
December, when our contract
with Global Expense comes to
an end. You will be notified when
you are due to make the change
to ensure that the transition
runs smoothly and you receive
the best service possible.
We hope that these changes
will make submitting your
expenses easier and save you
a lot of valuable time!

Nick’s impressive 45 day stint on Rockall has
recently won him the title of English Adventurer
of the Year 2015 and we are extremely proud
and happy for him! Back in June 2014 Calor
sponsored Nick by providing him with enough
LPG to last him for his entire stay, as well as an
LPG portable stove for cooking his meals. We
caught up with him to hear all about his Rockall
challenge from start to finish.
CONGRATULATIONS NICK ON YOUR
TREMENDOUS ACHIEVEMENT! WE HAVE TO ASK WHAT MADE YOU UNDERTAKE THE
ROCKALL CHALLENGE?
I’d been looking for a big challenge for a number
of years and had decided to sea kayak from
mainland Scotland to St. Kilda, when I came
across a story about Spanish sailors being
shipwrecked near Rockall. My gaze was drawn
west and I quickly decided I wanted to visit and attempt to break the two occupation records, set by Tom McClean in 1985 at 40 days solo and
Greenpeace in 1997 at 42 days as a group.
COULD YOU TELL US WHAT DAILY LIFE
WAS LIKE ON ROCKALL?
Daily life on Rockall was centred on routine after
reading about an experiment simulating human
travel to Mars. The ‘astronauts’ involuntarily
slowed down their routines and fitted tasks to
the time they had, rather than completing jobs
concurrently. I managed to do this to a certain
extent, for example lying in my sleeping bag
for as long as possible each morning, spending
an hour having breakfast, and having set times
Nick Hancock Conquers the island of Rockall
Cast your mind back to our summer 2014 Pure Genius edition when we sponsored Nick Hancock
to break the record for the longest time spent on Rockall, a tiny isolated island in the middle of the
North Atlantic. Since then he has successfully managed to break not one, but two records,
including the longest ever solo occupation and longest ever occupation on Rockall!
for lunch and dinner. I also tried to exercise
as much as possible and I collected rock and
water samples for St. Andrew’s University,
invertebrates for the Hunterian Museum, and
conducted a GNSS survey for OS to ascertain
the true height of the rock.
WHAT PROCESSES WERE INVOLVED IN
CREATING THE POD THAT YOU LIVED IN?
Initially, a friend of mine who is an architect
created some pod drawings based on a smaller
version of the one that Greenpeace used,
and from here I had this priced by various
specialist companies. All of the quotes were
far too expensive and so I began hunting for a
suitable object that I could modify which was
when I came across a water bowser. From here I
tracked down the manufacturer and thankfully I
was in luck! Trailer Engineering had a proto-type
of a new design that they let me have for free if I
collected it before it was shredded and recycled.
As you can imagine I jumped at the offer!
Once I got the bowser home this was where
the real challenge began. I had to make various
modifications such as sourcing yacht hatches,
fitting plastic flooring to the base, and insulating
the walls and ceiling with spray-on-foam before
it would be suitable for life on Rockall.
WHAT DID YOU ENJOY MOST
ABOUT LIFE ON ROCKALL?
One of the things I enjoyed most was the
solitude of the island, I would often watch the
Minke whales and seals for hours on end and
see sunsets that no-one else on earth had
experienced from this angle.
HOW DID YOU FEEL WHEN YOU
REALISED YOU HAD BROKEN BOTH
THE SOLO & GROUP RECORDS?
When I eventually broke both the solo and
group records, on days forty one and forty
three, there was no sense of elation, the Force
9 storm had knocked that out of me! I was just
happy to still be attached to Rockall and able to
raise my miniature bottle of fizz to the sea gods. I
was also pleased to have raised £10,000 for Help
for Heroes, and relieved as day 45 arrived at the
prospect of returning home safely as promised.
We would like to thank Kilda Cruise’s for
capturing the moment and providing
us with Nick’s ascent up Rockall.
NICK HANCOCK CELEBRATING HIS RECORD STAY ON ROCKALL
NICK’S POD ON THE ISLAND ROCKALL ISLAND
INFOR UK EXPENSES APP

7. THE MAGAZINE FOR CALOR PEOPLE 1312
CALOR NEWS
WELCOME NUTRECO!
We are delighted to announce that Nutreco have officially joined the SHV family fold!
After several intense and exciting months of
fact-finding, negotiating and creating rapport with
shareholders we can finally welcome Nutreco
to the SHV family. Not only does Nutreco bring
us great exposure to a global industry that feeds
the world, but its track record in sustainable
innovation will be a source of inspiration to us all.
WHO ARE NUTRECO?
Based in Amersfoort, the Netherlands, Nutreco
has activities in more than 35 countries, and
SHV will welcome 11,000 new colleagues to its
family of companies. Like other SHV companies,
Nutreco serves a niche market: it produces, sells
and distributes nutritional products for feeding
fish, shrimp, poultry, pigs, cattle, sheep and other
livestock animals. The company has a history
similar to SHV’s, with its origins in family-owned
businesses (the oldest established in 1899) which
over many years were shaped to form one group.
FEEDING THE FUTURE
Nutreco’s ambitious mission is Feeding the Future.
This is not a hollow phrase, but a quest with a much
deeper meaning. As the world’s population grows
to an estimated nine billion in 2050, it is becoming
an even greater challenge to feed all these mouths.
By that time, an estimated 70% of the world’s
population will live in urbanised areas, meaning
more people will depend on fewer farmers.
The rise in income levels for individuals is another
contributing factor to sustainability and as a result
more people are consuming meat and fish. As
such, livestock production and fish farming have
to keep up with soaring demand, which poses a
challenge: how do we feed all these animals, safely
and efficiently, without wasting precious resources?
CREATING SUSTAINABLE METHODS
Nutreco provides solutions by turning basic raw
materials into the best feed for healthy animals,
a job which comes with great responsibility and
faced with many difficulties. Scarcity of resources,
food safety, animal welfare, pollution, climate
change and the loss of biodiversity are just some
of the challenges that Nutreco are up against,
but they are not discouraged by this. Instead,
they aspire to be a front runner in sustainability
and practice what they preach by implementing
their strategies from within the company.
The business of feeding both humans and animals
is anything but basic. Nutreco employs 400 experts
working in 11 research facilities worldwide to find
and create a solution to the problem. Their work
is complemented by over 60 long-term research
collaborations with universities and research
institutes across the globe. This innovation
programme allows Nutreco to deliver more from
less and supports their passion for progress.
SALES MANAGER OF THE YEAR
STEVE MINGO
Steve Mingo, Sales Manager, has
successfully kept the Cylinder Sales
Manager role evolving with the
introduction of the salesperson’s iPad.
His strong negotiating ability motivates
his team to ensure that Calor customers
always receive the highest attention.
CALOR CENTRE MANAGER OF THE YEAR
WILLIAM NICOL
William Nicol juggles the responsibilities
of managing both Glasgow and Ayr Calor
Centres as well as the direct cylinder
business operated out of Grangemouth’s
filling plant. He is a well-liked and respected
Manager with his staff happily going the
extra mile for their boss.
COMMERCIAL BULK SALESPERSON
OF THE YEAR:
GARY BATTISSON
Gary capped off a fine sales year in which
he won one quarterly award and was
nominated for another by winning the
coveted national title.
Despite a year framed by low oil prices
Gary still managed 34 oil to LPG rollovers
and delivered 209 tonnes of new
volume through his networking and
territory knowledge. He is a committed
representative to the Calor Company
Council, and his award is a reflection of all
his hard work. Well done Gary, a nice way to
start your 35th year with Calor!
DOMESTIC BULK SALESPERSON
OF THE YEAR
IAN DIGBY
He’s no stranger to appearing at the
annual awards and 2014 saw Ian pick up
the Domestic award again.  His impressive
performance continued with 147% over
target in domestic new business, 196% over
target in Direct Debits and 103% over target
in boiler sales. His drive is never ending
and he strives to meet the customer’s
expectations in everything he does. 
CYLINDER SALESPERSON OF THE YEAR
AND SALESPERSON OF THE YEAR
LINDA TALL
Linda consistently performs at a high level
demonstrating her wealth of skill and
expertise not only in her own territory
but across the business nationally. Linda’s
sales performance in 2014 was outstanding
and she deservedly won both the National
Cylinder Sales Award and the highly prized
Calor Salesperson of the Year Award.
SALES & MARKETING
CONFERENCE AWARDS
MALCOLM BEACHAM
CHARITABLE GIVING AWARD
DANNY HUDSON
Danny’s award reflects his continued
commitment to raising money for various
worthy causes including, the Charlie Hebdo
Unity Run and The Outlaw Triathlon. What
a well-deserved award for Calor’s action
man! The £2000 charity donation was split
as Danny decided to donate to The National
Autism Society and Mind who were both
over the moon to receive the donation.
TEAM OF THE YEAR
SOUTH EAST COMMERCIAL TEAM
The team, headed by Jeff Penfold, was
faced with tough oil targets set in January
2015. To meet these targets they set up
regular dedicated oil days to meet goals,
which resulted in the team achieving half
of all commercial oil rollovers in 2014.
CUSTOMER SERVICE AWARD
ELLAND COC
Congratulations to Norma Jagger and her
Customer Service team at Elland COC,
who took over 29,000 calls in 2014 and
this year saved an impressive 86% of their
domestic threat to terminates. The number
of complaints they received as a percentage
of their customer base fell by 50% and
increased their compliments almost five fold.
TELESALES AGENT OF THE YEAR
HANNAH ROWE
Congratulations to Hannah Rowe, who
won the Telesales Agent of the Year award
for 2014. Hannah’s award is a result of her
focus, drive and determination, with targets
reached and exceeded in every quarter
throughout 2014. She has generated more
customer compliments than the telesales
team has experienced before. We certainly
are proud of her, well done Hannah!
A night of Haka Warrior dancing and awards
This year’s Sales & Marketing Conference returned to Celtic Manor on 19th
March to celebrate the success of 2014 and to look at what’s to come in 2015.
The conference kicked off with Stephen
Rennie who gave an update from SHV
and talked about the themes of winning
and retention. Closely followed by Andy
Brotherton and the marketing team who
talked us through the rationale behind the
re-branding “Put some Calor in your life”
and how our new image had been reinforced
within the company thus far.
The day was split into three main sections,
Rural Energy, Innovation and The Customer.
Alastair Lovell headed up the Rural Energy
section and spoke about how we can
positively engage with the ever evolving
rural communities. The innovation section
was facilitated by Professor Clarence
Stanton-Island (AKA Steve Doggrell) with
presentations on new appliances, Biopropane,
AD Biogas, transport and mCHP. Stewart
Woolley wrapped up the day, he was joined
by a range of presenters who covered themes
across bulk and cylinders, honing in on the
customer and the strategy going forward.
As a keen advocate for Autogas, Quentin
Wilson was this year’s surprise guest
speaker, and he proved to be an enlightening
entertainer. This year’s conference coincided
with the BBC’s internal investigation into
Jeremy Clarkson, needless to say he had
some interesting experiences of working with
Jeremy to share with a captivated audience.
Now it wouldn’t be a Calor conference without
a small injection of fun would it? So after
lunch the delegates were re-energised by a
performance by Maori Haka Warriors, who
managed to get the conference on their feet
to perform the Haka themselves! There were a
few promising performances but let’s just say
no one should give up their day jobs!
The conference concluded with the Sales
awards and the evening provided an
opportunity to honour Steve Sulley who was
retiring after an impressive 37 years of service.  
WILLIAM NICOL – CALOR CENTRE MANAGER OF THE YEAR
GARY BATTISSON – COMMERCIAL BULK SALESPERSON OF THE YEAR LINDA TALL – CYLINDER SALESPERSON AND SALESPERSON OF THE YEAR

8. THE MAGAZINE FOR CALOR PEOPLE 1514
CALOR’S 2015-2017
SUSTAINABILITY STRATEGY
The start of a new year means the beginning
of new resolutions and in 2015 we’ve
done just that! Our new sustainability
strategy is the most ambitious Calor
has ever been, with 5 sustainability
sections, 16 target areas and 25 KPIs.
STRATEGY DEVELOPMENT
We wanted to make sure that our next three
year strategy was relevant, meaningful and
transparent, so we assembled key stakeholders
to discuss the direction of our sustainability
strategy. Together with a materiality exercise,
we gathered quantitative and qualitative
data on the issues that are important for the
business and our stakeholders, and centred
our new targets around these results.
So that we can continue our sustainability
success and fulfil our new strategy, each
target has been given an owner. This will
ensure that annual progress reports are
created and relayed to all stakeholders
to inform them of our progress.
We would like to invite everyone to read Calor’s
2014 Sustainability Review. You can find it on
the Sustainability Section on COLIN or on
Calor’s website: www.calor.co.uk/sustainability
If you would like to provide us with feedback
or propose new projects which you think
can make Calor even more sustainable,
email [email protected]
SUSTAINABILITY MEMORIES & HOPES
MY FAVOURITE SUSTAINABILITY MEMORY
CALOR’S FIRST CORPORATE
RESPONSIBILITY INDEX SUBMISSION
In 2012 I joined Calor’s Communication
graduate programme, where my first
job was to deliver Calor’s first Corporate
Responsibility Index submission. This
involved conducting a detailed 500
sample questionnaire about Calor’s
sustainability management.
After four long hard months, I
developed a sound understanding of
Calor’s sustainability management,
and our strengths and weaknesses.
Since then, Calor has obtained a clear
and direct vision of the projects needed
for us to become a sustainable business.
Currently, we are on track to strengthen
key areas and we now have an ambitious
sustainability strategy with 25 KPIs
that we want to deliver by 2017.
The Corporate Responsibility Index not
only marked a very important step in
Calor’s sustainability journey, but also
instilled within me a sense of dedication to
make Calor a more sustainable business.
MY SUSTAINABILITY HOPE
INCORPORATION OF SUSTAINABILITY
INTO ALL BUSINESS PRACTICES
To most people sustainability is
often seen as a buzzword and to
most academics a concept. I would
personally like to use it as an adjective.
In five years’ time I want to be able to
describe Calor as a sustainable company
that integrates the concept of sustainability
in all its processes, and throughout its
whole value chain. It needs to be a concept
that is integrated in the DNA of Calor’s
corporate culture, and entrenched in
the mind-set of every employee.
I would like Calor to be fully committed
to finding new lower carbon and
renewable fuels for our customers to
reduce our production of CO2 and
other greenhouse gases. In turn, this
would allow Calor to make a positive
contribution to society in the community,
workplace and marketplace, but more
importantly in the environment.
Calor launches its most ambitious
Sustainability Strategy to date!
CALOR HAS A CLEAR VISION: to be recognised as the Sustainable Energy
Company of Choice for rural Britain.
Back in 2011 Calor set the first sustainability
strategy and 2014 saw the culmination of this
three year plan. In total, we set ourselves 18
targets in the areas of environment, innovation,
community, workplace and marketplace.
You will be glad to know that we successfully
achieved 12 out of 18 targets – a big thank you to
everyone who helped us reach these targets!
CALOR SUSTAINABILITY
Sustainability update
Read on for the all the latest news and updates in support of our
commitment to sustainability and responsible business…
Make it Last
As a family company SHV also takes
a personal approach when looking at
sustainability. The current generation of
shareholders aspire to pass the company
on to the next generation in a better
shape than when they inherited it.
So, this year more than ever before, SHV is
going to focus on innovations that result in
more sustainable production and operations.
In order to achieve this, SHV’s ambition is to
devise new, innovative processes, procedures
and product development that will lead to
concrete benefits for our businesses without
damaging the environment around us.
The ‘Make It Last’ campaign aims to
inspire all business units on sustainovation
(sustainability + innovation) and to look
at ways that we can all contribute to make
positive changes. Over the coming months
you will hear more about this campaign and
how you can get involved, so stay tuned…
CALOR’S NEW AREAS OF FOCUS
CALOR’S KEY ACHIEVEMENTS FOR 2011-2014
6.7% carbon footprint reduction
9.2% fleet size reduction
793 total volunteering days
80% in the 2013 Business
In The Community Corporate
Responsibility Index
£121,000 raised for Calor’s corporate charities
84% engagement score in Calor’s Employee Engagement Survey
‘Big tick’ for Calor’s fuel poverty programme ‘FREE’
Become a
Sustainability Champion!
No strategy is successful without
implementation or champions who live
and breathe our sustainability values.
So, we are looking for passionate
individuals who would like to get involved
in championing targets at local sites, and
get involved in strategy development.
Have you been a secret sustainability champion
for all this time? Speak out and help lead and
influence the sustainability change Calor needs.
Email [email protected]
if you are interested.
Sustainability Week
During 15th-19th June we
celebrated Calor’s new strategy
with a week full of quizzes and idea
generators. Thank you to everyone
who took part, the day was a great
success and there was a great
sense of team morale shared by all!
The winners were announced
on COLIN earlier this year, well
done to everyone who took home
their love2shop vouchers!
CAROLYN GARDNER, CORPORATE SOCIAL RESPONSIBILITY EXECUTIVE

9. THE MAGAZINE FOR CALOR PEOPLE 1716
CALOR REWARDS
FOR HIS ‘EXCEPTIONAL CONTRIBUTION’
ADAM ROE, CUSTOMER SERVICE AGENT,
STONEY STANTON
Nominated by Kelly Stone, Customer
Services Agent, Stoney Stanton.
Adam was nominated in recognition of all of his
hard work during the time that the Customer
Service Team Leader was absent. He was always in
early and ready to help throughout this particularly
busy time and managed the team fantastically.
Adam not only continued to complete his own
work but also took it upon himself to manage
the responsibilities of a Team Leaders role.
FOR HIS ‘EXEMPLARY CUSTOMER FEEDBACK’
ANDY BUCKNALL, CUSTOMER ENGINEERING
Nominated by Jeff Penfold, Area Sales Manager.
Andy has been awarded a Calor Star after
completing an installation which exceeded the
customers’ expectations. He was commended
by the customer for being a wonderful
advocate for Calor Gas who took pride in his
job throughout the entire installation.
FOR THEIR ‘RESILIENT ATTITUDE’
BRIAN RUST and PAWEL SENDEROWSKI, ABERDEEN CALOR CENTRE Nominated by Susan Patterson, Team Leader, Aberdeen Calor Centre.
Brian and Pawel have both received Calor Star’s for
both their ability to overcome any obstacles put in
their way, and their enthusiasm to rise to a challenge.
This award highlights their determination after
satisfying all deliveries in the face of being short
staffed, and a vehicle down over a local bank holiday.
FOR HIS ‘EXCEPTIONAL ENTHUSIASM’
MO MUGHAL, PLANT MAINTENANCE TECHNICIAN, PORT CLARENCE Nominated by Paul Smith, Senior Engineer, National Engineering, Tachbrook Park.
Mo has been nominated for a Calor Star after his
exceptional energy and enthusiasm during a busy
period with the National Engineering projects
where he fabricated new breakaway coupling
supports. Mo assisted in the isolation and de-
commissioning for the piping works, and designing
the platforms for drivers loading bays. As well as
the fabrication of the cover for the new pump!
FOR HER ‘EXCELLENT MANAGEMENT’
CLAIRE ZIOBRY, NATIONAL TRUNKING
ADMIN, IMMINGHAM Nominated by Martin Riman, Senior IT Support Analyst, Tachbrook Park.
Claire’s Star comes after she has helped immensely
by managing IT at the Immingham site. Immingham
is our core supply location and without the
working systems that Claire manages we would
be vulnerable in our ability to keep operational
locations supplied with propane and butane.
FOR HIS ‘OUSTANDING KINDNESS’
JAMES POOK, ELLESMERE PORT Nominated by Derek Middleton, Distribution Team Leader, Ellesmere Port.
James received his Star for helping a driver get out
of a precariously placed vehicle after going off the
road in severe snow conditions. James looked after
the driver keeping them safe and warm until they
were collected by a family member. His behaviour
exemplifies the Calor Star qualities of showing
commitment and going the extra mile and of being
approachable and friendly. This selfless act led
the driver to comment that James had restored
her faith in human kindness. What a hero!
FOR HIS ‘GO ANYWHERE ATTITUDE’
NOEL LOUGHREY, ELLAND Nominated by Tahir Sajawal.
Noel exemplified the Calor Star ethos of “being
committed and going the extra mile” after he
completed 68 deliveries across two caravan
parks in one day. Noel’s commitment to his role
shone through after off road and supply issues
meant that he completed these deliveries single-
handedly just to ensure customers got their gas.
FOR THEIR ‘ABOVE & BEYOND WORK’
MANDY THOMPSON and POLLY WALSH, PAYROLL OFFICERS TACHBROOK PARK Nominated by Sarah Woodward.
Mandy & Polly both receive Calor Stars after
consistently going above and beyond to
deliver deadlines that ensure the team are
paid correctly, on time and completing the
required documents for these payments. This
award highlights their tremendous team work
which makes them so good at what they do.
FOR THEIR ‘TEAM WORK’
NIGEL GEORGE, MARK PYPER, MARK HOLYLAND, ANNE NICHOLSON, MARK KIDD, MARTIN COOK, PHIL BROOKS, ANDY ALLAN Nominated by John Chambers, National Trunking/Cap, Stoney Stanton.
The team received a Star after working tirelessly
to ensure our supplies were maximised during
a difficult period where we were faced with a
shortage. Their commitment and positive attitude is
a result of consistent hard work, great planning and a
willingness to go the extra mile with a 24/7 approach
to their responsibilities, individually and collectively.
FOR HIS ‘WILLINGNESS
TO GO THAT EXTRA MILE’
NIGEL HEALDON, DRIVER, NEATH COC
Nominated by Michele Twomey, Customer
Services Team Leader, Neath.
Nigel receives his Calor Star after accepting a call at
4:30pm on Christmas Eve when a customer ran out
of gas due to a faulty gauge. He was the only driver
left in the yard and offered to go back out to make
the delivery to a customer who was expecting family
over from America to spend Christmas with them.
FOR HER ‘OUTSTANDING CONTRIBUTION’
SARAH THORNING, CYLINDER SALES SUPPORT, PLYMOUTH Nominated by Chris Pipe, Cylinder Sales Rep, Aberystwyth Calor Centre.
Sarah was nominated for this award after her
continual ability to get the job done without
questioning. She has had a critical involvement with
several projects and has successfully juggled her
daily workload alongside three separate sales team
areas. Sarah completes all her work with a smile
on her face and is an invaluable asset to Calor.
FOR HIS ‘COMMITMENT
TO CUSTOMER SERVICE’ ALAN BRIDGE, CUSTOMER SERVICE TEAM LEADER, SAXHAM Nominated by June Reeder, One Shop and Support Team Leader, Tachbrook Park.
Alan’s Calor Star was nominated to commend his
hard work for completing a customer order for the
delivery of a mobile heater in his own time and car.
FOR HER ‘INTUITIVE ABILITY’
SARAH WIELAND, CUSTOMER OPERATIONS AGENT, ELLAND COC Nominated by Rowena Sheard, Customer Engineering Administration, Elland COC
Sarah was nominated for a Calor Star after
impressing Sales Professional Rob Benson,
with her ability to identify when action
needed to be taken to prevent a customer
terminating their contract with Calor.
Sarah continually aims to provide the best
possible service to our customers and her
award is particularly well deserved!
FOR HIS ‘ADMIRABLE PERFORMANCE’
RICHARD KING, DRIVER, ELLAND Nominated by Tahir Sajawal, Distribution Team Leader, Elland.
Richard receives this award after
demonstrating professional and diligent
behaviour when he was called upon to attend
an emergency. Morrision’s management
team were extremely complimentary in the
media coverage following the incident and
presented Calor in a favourable light.
FOR HIS ‘FIRST CLASS ATTITUDE’
LAURENCE CHAPMAN, PLANT SUPERVISOR,
SAXHAM DIRECT
Nominated by Carolyn Gordon, Transport
Supervisor, Saxham Direct.
Laurence was nominated for a Calor Star
for his outstanding contribution to Calor
after responding to an emergency situation
on a Sunday evening with a first class
attitude and commitment to the job.
FOR THEIR ‘REACTIVE SAFEGUARDING’
MICHAEL DALES, ELLEN HAWKINS, MARY HAWKINS, ROB WOODS, READING CALOR CENTRE Nominated by Lynn Burford, Health and Safety Advisor, South West.
This team receive a Calor Star for their
ability to act quickly and professionally,
implementing emergency arrangements
in a situation with a bonfire that could have
been lethal to the neighbouring site.
FOR HER ‘NOTHING’S TOO MUCH
TROUBLE MENTALITY’ LOUISE KERSHAW, CALOR CENTRE ASSISTANT, STONEY STANTON Nominated by Anthony Darlow, Calor Centre Customer Assistant, Stoney Stanton.
Louise has been nominated for a Calor Star
after she recently trained three new members
of staff as well as acting as a mentor for them.
She ensured that in the face of this additional
responsibility her primary role continued to be
completed to an exceptionally high standard.
Brightest Stars!
A huge congratulations to this year’s Calor Stars who
have gone above and beyond in the name of Calor…
TALK THE TALK WITH TALKBACK
You’ve been a busy bunch since the last edition of CALORlife
having received 82 new ideas, with a total of 8 having been
accepted for adoption across the business.
However, the most exciting update is that we have now awarded quarterly
winners for 2014! Please join us in congratulating the following…
ANDREW STOUT DAVID PUGH & LEO PUGI STEPHEN READ RACHEL HEYES
QUARTER 1
1ST PLACE – BACK ORDERS – Andrew Stout.
IDEA: If a cylinder order cannot be fully
delivered, another order should be
automatically generated on E1 for the
remainder. RESULT: Improves customer service,
increases sales and reduces paperwork.
2ND PLACE – TANK TRANSFER – Dave Edwards.
IDEA: When undertaking tank ‘transfer in’ visits,
engineers should communicate back to transfer
team/engineering whether the tank has a bottom
check lock. RESULT: Improves tank transfer process
as it is completed much quicker. As a result more
installs will be completed and crane aborts can be
avoided when they attend site and are unable to
pump over the gas.
3RD PLACE – STATEMENTS FOR DIRECT DEBIT
CUSTOMERS – Theresa Crane. IDEA: Put a note on
the bottom of Direct Debit customer’s statements
stating ‘‘You do not need to do anything as you pay
by direct debit’, this will stop confusion when they
see the remittance advice slip at the bottom of the
statement. RESULT: Improves customer experience,
reduces number of calls coming in and stops complaints.
QUARTER 2
1ST PLACE – PORTABLE HAND PUMP FOR FLOODED UNDERGROUND TANK – David Pugh and Leo Pugi. IDEA: Using hand held pumps to bail out flooded turrets on underground tanks, instead of trying to use various receptacles and failing. RESULT: Avoids
aborted deliveries, upset to customer, saves on fuel, driver’s wages, and wear and tear on vehicle.
2ND PLACE – NON DELIVERY NOTES – Ben Parker. IDEA: Adapt the OBTC to print out non delivery receipts to put through customer’s doors, with details of the driver, reason for non-delivery and depot details that state the delivery will be rearranged for the next local delivery day. RESULT: Improves customer service, keeps the customer up to date, saves time and money on needless phone calls.
3RD PLACE – GAS LEAK DISCOVERY & CUSTOMER
ADVICE – Des Broom. IDEA: Amend the delivery
wallet to leave space for drivers to record details
of any reported gas leaks to the emergency line,
with safety instructions and the next step listed for
the customer. RESULT: Improves both driver and
customer safety awareness, increased professional
communication with our customers whilst avoiding
the chances of dissatisfaction.

QUARTER 3
1ST PLACE – INTERNET ORDERS
IMPROVEMENT – Stephen Read. IDEA: Add
an additional line to internet orders to allow
customers to state if there are vehicle access
issues to their property or special delivery
instructions. RESULT: Improves our chances of
successful deliveries to first time customers.
2ND PLACE – STICKERS – Nicola Jackett.
IDEA: Produce green and white stickers to mask off
old stickers on customer’s tanks when they transfer
in. This provides us with a clear surface to place the
‘Calor’ sticker. RESULT: Improves Calor’s image
creating a more professional look of the tank for the
customer.
3RD PLACE – WAKE UP CARDS – Fiona Smithson.
IDEA: Arrange for automatic letters to be generated
after the wake up card is updated and returned to
Calor. RESULT: Improves customer service, so that
they don’t have to ring us to make sure we have
received the returned wake up card.
QUARTER 4
1ST PLACE – CAGE CODE – Rachel Heyes. IDEA: Give cylinder cages a code which is picked up on paragon, the driver will then see on their load sheet that they need to leave enough room on the vehicle for the cage. RESULT: Reduces the chances of the vehicles being overloaded, whilst allowing for a cage delivery record.
2ND PLACE – BULK GAS ORDERS – Kath Watson. IDEA: Allow the speed order entry screen to show the gas use code, so that it is possible to tell by an address if a bulk gas order has priority. RESULT: Improves customer service, distribution costs (less likely that a divert will be needed).
3RD PLACE – INTERACTIVE BILL – Norma Jagger.
IDEA: Provide an interactive bill on Calor Account
online to provide a full explanation to the customer.
RESULT: Improves customer experience as they can
understand their bill.
STAY TUNED FOR THE
ANNOUNCEMENT OF
‘IDEA OF THE YEAR’
WHICH WILL BE ANNOUNCED
ON COLIN IMMINENTLY…

10. THE MAGAZINE FOR CALOR PEOPLE 19
HUMAN RESOURCES
18
Pension Update
“A generous pension and a financial education programme help to keep
Calor Gas’ staff motivated.” For those of you who aren’t familiar with the
Pensions Insight Magazine, then this was the headline summary from
their recent interview with Calor FD Adam Thompson in the May/June
edition of the magazine.
The interview looked at the recent pensions
freedoms brought in by the government for
defined contribution schemes, and the likely
impact on both the company and its employees.
Some of the changes include enabling more
freedom for retirees to do what they like with
their pension pot, rather than just buying an
annuity as has traditionally been the case. 
Over 1,100 of you are members of the Scottish
Widows Pension Scheme, thanks to the CART
group, and over the coming months and years
they will continue to keep your best interests
at heart. This includes looking at the best way
to communicate the options available to you
when you reach retirement. They are also keen
to ensure that there is advice available whenever
making financial decisions for the future, so that
you are not vulnerable to any pension scams.
If you are going through the process of
retirement and have any questions, please do
not hesitate to contact the Pensions Team
in HR or an advisor at CART. Keep an eye out
for communications by post, on COLIN and
in future editions of CALORlife concerning
pension’s updates.
NEW STARTERS
Please join us in
welcoming the latest
new starters to the
Calor fold.
MATTHEW HICKIN
Sales & Marketing
Director
Tachbrook Park
THOMAS HOWARD
Vehicle Maintenance
Technician, Immingham
NATHAN MCGREGOR
Administration
Assistant
Tachbrook Park
DARREN ROE
Calor Centre
Service Assistant,
Sittingbourne
LEE CRELLIN
Calor Centre Service
Assistant, Kendal
LYNDA ADAMS
Customer Ops Agent
Coryton Direct
ALEXANDER BRIGGS
Driver, Home Heat
MARK DIXON
Driver, Elland Direct
PAUL SYKES
Driver
Stoney Stanton Direct
ANTHONY BELL
Driver, Saxham Direct
DARREN REAR
Plant Controller
Stoney Stanton Direct
SIMON HANFORD
Plant Controller, Neath
NADINE PARSONS
Telesales Agent Lv1
Tachbrook Park
SHAUN BARTLETT
Sales Professional,
Home Based
DYFED JONES
Cylinder Salesperson
Home Based
LOUISE LOWNE
Driver, Saxham Direct
EVAN EDWARDS
Calor Centre Service
Assistant, North Wales
RICHARD POTTER
Driver, Saxham Direct
MARTIN BATTEN
Gas Service Engineer –
Multi, Home Based
CRERIE COURTNEY
Administration Officer
Canvey Island
JAMIE PRICE
Gas Network
Engineering Assistant,
Home Based
MICHELLE PHILLIPS
Customer Service
Agent, Coryton Direct
ARANDEEP AUJLA
Vehicle Administrator
Tachbrook Park
ALEX SALT
HR Assistant -
Business Support
Tachbrook Park
ASHLEY PAYNE
Sales Professional –
National Accounts
Home Based
EMMA BONIFACE
Customer Support
Agent, Tachbrook Park
JOHN-PAUL MURPHY
Calor Centre
Customer Assistant
Port Clarence
RICHARD WARREN
Driver, Saxham Direct
RUSSELL DAVIES
Project Engineer
Home Based
MICHAEL HODGES
Gas Service Engineer –
Multi, Home Based
STEPHEN
DARBYSHIRE
Calor Centre Service
Assistant, Blackpool
KARL PASSEY
Calor Centre Service
Assistant, Manchester
MARK BURLEIGH
Calor Centre Service
Assistant, Cranbrook
SEBASTIAN SLAPA
Calor Centre Service
Assistant, Barnsley
PAUL EVANS
Vehicle Maintenance
Technician, Neath
ROB SAMS
Paralegal
Tachbrook Park
GARY NICHOLS
Plant Controller
Plymouth
LISA CARTER
HR Manager –
Reward & Payroll
Tachbrook Park
WILSON KATIE
HR Advisor –
Development &
Resourcing
Tachbrook Park
RACHAEL URWIN
HR Manager –
Development &
Resourcing
Tachbrook Park
STEVEN NOON
Calor Centre Customer
Assistant, Liverpool
DEE JACKSON
Calor Centre
Customer Assistant
Stoney Stanton Direct
COLIN FREEBURN
Plant Controller
Grangemouth Direct
GARY BATTISSON, 45 YEARS’ SERVICE
CHRIS LAZENBY, 35 YEARS’ SERVICE
LONG SERVERS
Here at Calor we appreciate
dedication and loyalty so please join
us to congratulate our latest long
servers – pictured here and overleaf.
BullsEye
CALOR REWARDS
Yet again the Bullseye team has seen an increase in submissions for the lead
generation scheme, it seems as though more of you are being challenged
to spot competitor LPG tanks or cylinders, and we couldn’t be happier!
As you may know by now, the Bullseye scheme is a simple way of earning extra money by
submitting any sightings of LPG or cylinder tanks that belong to our competitors. Lead
generation is a huge focus for Calor and we’ve been promoting the scheme at both the Sales
and Marketing Conference and more recently in Stephen’s blog on COLIN.
FROM JANUARY TO APRIL 2015 WE’VE SEEN:
466 submissions in total
255 of which were bulk
211 of which were cylinder
300 were successful leads – which is a brilliant pass rate of 64%
A total of £1200 has been paid out to over 30 employees
Five employees have spotted over 10 successful leads each – one of
these employees has spotted over 100!
Sounds like something you want to get involved in but you’re not sure how to access the
Bullseye website? Links can be found on COLIN in the quick links bar at the top of the home page or alternatively on the Strategy team page.
You can also access the webpage from your own smartphone, tablet or computer. It’s even accessible outside of the Calor network to make submitting your spots even easier.
Simply go to: www.calor.co.uk/bullseye to fill out the details.
Terms and Conditions for the scheme can be found on COLIN on the Bullseye page.
LATEST NEWS AND UPDATES FOR
CALOR ACCOUNT ONLINE
We are delighted to tell you that 2015 has got
off to a flying start with the Calor Account
Online Incentive scheme, and after six months
you’re all still on a roll! With so much success
from the incentive you can imagine we have a
lot to update you on, so let’s get cracking!
Firstly we were happy to welcome the Customer
Engineering team to the scheme in February
who made a great start by submitting customers
straight away. Keep up the hard work guys!
After winning the End of Year team prize for
2014 Neil, Norma and the team at Elland spent
an evening at a local restaurant filled with food,
drinks, laughs and live music. By the looks of
things a fantastic time was had by everyone –
well done again, you really deserved it!
2015 welcomed a second prize spot for each
quarter so now there is even more chance for
you to win some fantastic prizes!
In quarter one our first place winner for 2015
was Carrie Mainwaring at Fawley, who opted
to take £300 in Love2Shop vouchers as her
prize. Our second place winner was Tim Leahy
at Elland who won £50 in Love2Shop vouchers.
Well done both!
In the second quarter we rewarded Sheila
Rayner at Elland with the first prize of £300
vouchers and Sian Cardy at Fawley won the
second prize of £50 Love2Shop vouchers.
Congratulations!
As we move into Q3 we are keen to see this
competitiveness continue!
We are happy to re-introduce the caption contest which hasn’t been featured in a Calor magazine since the 1980’s. We have rummaged through the archives and found some old Calor
photos, if you see anyone you know, please get in touch!
For your chance to win a £20 LOVE2SHOP VOUCHER please send
your captions and contact details to [email protected] to enter.
Good luck!
CALOR ACCOUNT ONLINE
Bulletin
CALOR CAPTION CONTEST

11. ROY DODD, 10 YEARS’ SERVICE
HUMAN RESOURCES
JASON VENTON
Vehicle Maintenance
Technician
Coryton Direct
BEN CASBON
Engineering Assistant
Home Based
TREVOR TULLOCH
Plant Controller
Grangemouth Direct
RICKY MILLS
Driver, Saxham Direct
DANIEL MORGAN
Plant Controller
Stoney Stanton Direct
MOVERS &
SHAKERS
Congratulations go to the following promoted colleagues:
INDERDIP GAKHAL
Senior Analyst
Programmer
Tachbrook Park
JAMES PERRY
Senior Gas Engineer
Home based
ROSS GREGG
Distribution Analyst
Tachbrook Park
RACHEL HOOKER
Credit Control Team
Leader, Tachbrook Park
MARK KIRBY
Calor Centre Team
Leader, Kendal
JOHN MURRAY
Relief Calor Centre
Manager, Home based
MARK YEOELL
Lead Project Engineer –
North, Home based
STEVE SAUNDERS
Lead Project Engineer –
South, Home based
COLIN CRANE
Lead Project Engineer –
Development
Home based
HENRY PRICE
Assistant Business
Accountant
Tachbrook Park
GARY EVANS
Calor Centre Team
Leader, Caernarfon
BRAD MOSEY
Customer Engineering
Operations Manager
Home based
VICKY WALSH
Functions Finance
Manager
Tachbrook Park
MARY YALLOP
Assistant Accountant
Tachbrook Park
KATIE WOODS
CSC Agent
Tachbrook Park
JESS WHEELHOUSE
HR Advisor –
Employee Relations
Tachbrook Park
For their recent
secondments we wish
good luck to:
LUKE BOOKER
Legal Accounts
Coordinator
Tachbrook Park
LYDIA POWELL
Credit Controller
Tachbrook Park
ROSS WARNER
Calor Centre Team
Leader, Truro
ANDREA PELLING
Assistant HR Advisor
& PA to Head of HR
Tachbrook Park
Congratulations
goes to the following
colleagues for their
secondments that have
been made permanent:
GINA ROCHE
National
Accounts Manager
Home based
MICHAEL MULLANEY
Terminal Controller
Canvey Island
STUART BICK
Installations
Team Leader
Tachbrook Park
Good luck also goes
to the following
colleagues for their
recent transfers:
NEIL PRESTON
Calor Centre Manager
Potteries
ROBERT VAMPLEW
Electrical Technician
Coryton Direct
CLARE VARNEY
Customer Service Agent
Tachbrook Park
SARAH HARRIS
Operations
Projects Supervisor
Tachbrook Park
JESSICA CHEUNG
Operations
Project Analyst
Tachbrook Park
JOANNE BURTON
Business Accountant
Tachbrook Park
SAM YEOMAN
Calor Centre
Team Leader
Wandsworth
GREGOR DALGLEISH
Commercial Bulk Sales
Manager, Home based
PHILIP CLAYTON
Pump Operator,
Cranbrook
WAYNE HANCOCK
Senior Gas Engineer
Home based
JOHN WILLIAMS
Calor Centre Service
Assistant, Caernarfon
IAN COLLINS
Customer Operations
Manager, Stoney
Stanton Direct
GULNAR GOVANI
PA to Operations
Director
Tachbrook Park
MOLLY QUIRKE
Telesales Agent
Tachbrook Park
SACHA NAGRA
Telesales Agent
Tachbrook Park
JORDAN TREE
Plant Manager
Stoney Stanton Direct
JOSEPH TAYLOR
Internal Auditor
Tachbrook Park
MARC PHILLIPS
Cylinder Salesperson
Home based
HARJIT JOHAL
Training Coordinator
Tachbrook Park
JOHN NICKLIN
Project Engineer
Tachbrook Park
SOPHIE SEWARD
Supply & Logistics
Analyst
Tachbrook Park
SAMIRA WARSAME
Assistant Accountant
Tachbrook Park
JOHN WILLIAMS
Calor Centre Service
Assistant, Caernarfon
ANDREW WALLING
Financial Planning and
Analysis Senior Analyst,
Tachbrook Park
VICKY WALKER HR Advisor – Development & Resourcing Tachbrook Park
RETIREMENTS
We would like to say many thanks and best wishes for the future to the following for their service over the years.
STEVE SULLEY
Senior Sales Project
Role, Tachbrook Park
BOB SMITH
Calor Centre Manager
Potteries
ALBERT WALKER
Distribution Manager
Budget Gas
PETER NOTTON
Financial Controller
Tachbrook Park
DAVE EVANS Fleet Maintenance Manager, Neath
OBITUARIES
Our thoughts and condolences go out to the family and friends of our past Calor Colleagues.
SHEILA HUNT
Retired in 1991
from Slough
HARRY MOUNT
Retired in 1987 from
North West Regional
Office
PETER ALLEN
Retired in 1987,
Marketing
ALAN LONG
Retired in 2004 from
Claydon Transport
NIGEL COLE
Retired in 1996 from
Plymouth
EVELYN STEWART
Retired in 1989 from
Perth, Calor Centre
JAMES ROBSON
Retired in 1989 from
Edinburgh, Calor
Centre
MICHAEL FORD
Retired in 1997 from
Borough Green,
Engineering
RODNEY HAMMOND
Retired in 2004 from
Southern Region
ROBERT PERRY
Retired in 2003 from
Grangemouth Direct
JOSEPH GRANT
Retired in 1982 from
Manchester
FRANK DILLON
Retired in 2001 from
Stoney Stanton Direct
DOUGLAS JONES
Retired in 1992 from
Ellesmere Port
ROBERT SCOTT
Retired in 1994 from
Northern Ireland
GEORGE CHRISTIE
Retired in 1989
from Perth
ANGUS GREGOR
MACGREGOR
Retired in 1990 from
Slough, Technical
Services
ALAN EWALD
Retired in 2003
from Fawley
PETER WALLACE
Retired in 1992 from
Saxham Direct

20
NICK SMETHHURST, 25 YEARS’ SERVICE
COLIN CONNELLY, 25 YEARS’ SERVICE
THE MAGAZINE FOR CALOR PEOPLE 21
BOB SIMMONDS, 20 YEARS’ SERVICE ALAN DODSON, 10 YEARS’ SERVICE
DOMINIC HALPIN, 10 YEARS’ SERVICE RUBY AUTWAL, 10 YEARS’ SERVICE LEE WORSLEY, 10 YEARS’ SERVICE
LAWRENCE FEVRIUS, 10 YEARS’ SERVICE ROY PASSE, 10 YEARS’ SERVICE JENNY GELDHILL, 10 YEARS’ SERVICE

12. THE MAGAZINE FOR CALOR PEOPLE 23
CHARITY
Alzheimer’s Society – latest update
2014 was a successful year fundraising on behalf of our corporate
charity Alzheimer’s Society, and the first 6 months of 2015 have
seen a continued immense effort from you all.
As many of you relate to the Alzheimer’s Society, we are proud
to see so many employees taking the plunge to make a difference
and help us reach our three year goal of £100,000.
DEMENTIA AWARENESS
CYCLE RELAY
As part of Alzheimer’s Awareness Week in
May, we helped increase awareness across the
business by hosting a virtual relay. The event
was held across both COC’s and Tachbrook who
decided to take on a huge challenge and cycle
around the UK depot to depot. This totalled
1008 miles if we cycled the most logical route.
In essence, this meant each depot would
have to cycle 112 miles each whether they
cycled to work, had gym equipment in the
office or went on a bike ride. Completing their
challenge over the week of 18th May they
set the bar high, all exceeding their total. All
depots beat the 112 target, with most actually
more than doubling. The COC’s managed to
cycle 1226 miles between them, completely
smashing their target and, by the looks of
things, having a lot of fun on their way!
IN TOTAL £2039.00 WAS RAISED FOR
ALZHEIMER’S SOCIETY
Initially, Tachbrook were set to spend two days
with two spin bikes and aim to double the 112
mile target. However with such great success
across the depots, the challenge was on to
double the highest total so far, resulting
in a 600 mile challenge ahead.
We are pleased to announce that Tachbrook
completely surpassed their target completing
780.33 miles. This total was racked up
from a combination of people cycling to
work, bike rides outside of work, and a
two day stint in the office where people
were challenged to peddle as fast as they
could throughout their hour long slot.
A HUGE congratulations goes out to everyone
who contributed their time and energy to
the cause. Collectively we have cycled 2046
miles and I think it is safe to say that Calor
have really pulled together to raise awareness
and money for such a great cause! To
celebrate all of your efforts we will be making
a corporate donation of £1023 to equate
to 50p for every mile that was cycled!
22
TOUGH MUDDER
May was a huge month for our corporate
volunteering, and we wrapped it up with the
Midlands Tough Mudder event on the 31st May.
In 2015 we decided to take on a new corporate
sponsored event and Tough Mudder seemed like
a great challenge which focuses on teamwork,
going the distance and getting very muddy.
In total 10 employees undertook the challenge,
with everyone making it to the end with only
a few aches. We hear that the team pulled
together and helped each other through the
lows and highs of the course, a great example of
Calor comradery! In total the team have raised
£4,053.50 towards our fundraising goal. Well
done everyone who participated, and got down
and dirty in the name of charity! Now let’s see
how the Coryton boys do in the next issue!
PICTURED ABOVE FROM LEFT TO RIGHT
INDY GAKHAL, ROB CHAPMAN, JAMES CAVE,
TOM DILLON, ADI GUNN, SUZI SPENCER, TERESA WAFER
WITH JOE TAYLOR AND BRENDAN O’REILLY BELOW.
DEMENTIA FRIENDS is a national initiative run by Alzheimer’s Society, and aims
to improve people’s understanding of dementia and its effects. Alzheimer’s
Society is working with lots of volunteers and other organisations to achieve this
goal and create more dementia friendly communities.
People with dementia sometimes need a
helping hand to go about their daily lives
and feel included in their local community.
Dementia Friends is giving people an
understanding of dementia and the small
things that they can do that could make a
difference to people living with dementia.
HOW CAN YOU BE A DEMENTIA FRIEND?
Being a Dementia Friend can benefit you not only in your personal life but also at work by increasing your awareness of the condition and how this could affect
colleagues and customers alike. By
identifying certain key indicators you can
change your tone, maybe speak a little
slower and be a little more patient.
With numbers of diagnosed cases of
dementia increasing year on year at some
point we will all come into contact with
someone affected by dementia. With an
increased understanding of dementia,
we can assist people in the right way and
provide targeted customer service to suit
that individual.
HOW DO WE HELP ALREADY?
The Customer Engineering Team have been
working closely with Dementia Friends over
the last year running sessions for some of
our customer facing staff. The feedback
has been fantastic with many saying it has
added value to their role.
WANT TO KNOW MORE?
Colleagues in England and Wales
can find further information at
www.dementiafriends.org.uk, and
www.dementiafriendsscotland.org
for those in Scotland.
GIFT OF THE GAS
Gift of the Gas is a league we hold between
our Calor Centres. When a customer
returns an empty cylinder without their
deposit slip we donate that £5 to our
corporate charity, Alzheimer’s Society.
The Calor Centre who is able to raise the
most money for Alzheimer’s wins!
2014’s Winners for Gift of the Gas were
announced in this spring’s Employee Forums:
FIRST PLACE Stoney Stanton Direct
SECOND PLACE Saxham Direct
THIRD PLACE Potteries Calor Centre
Congratulations to Stoney, Saxham and
Potteries who saw over 2,300 cylinders
returned to Calor in 2014 via the scheme, with
over £11,500 donated to our corporate charity.
As we are now over half way through the
year the 2015 league is well underway, so get
promoting the scheme and make sure your site
finishes in the top 3 this year!
BY Q2 THIS YEAR WE HAVE ALREADY
BEATEN THE 2014 TOTAL RAISING
ALMOST £20,000 YEAR TO DATE!!
WELL DONE CALOR CENTRES!
YOU ARE SMASHING IT THIS YEAR!
CALOR SUCCESS AT TOUGH MUDDER,
MIDLANDS 2015
5 THINGS YOU NEED TO KNOW ABOUT DEMENTIA
In the same way that we would look at someone with diabetes
or cancer and see them as a person before all else, people living
with dementia are also still people. They experience emotions
and hold interests like anyone else.
It is possible to live well with dementia. People with dementia can still work, drive and have relationships. What they can do and how long they can do it for will depend on their particular circumstances.
Dementia can also affect thinking, communication, inhibitions and everyday tasks. As a result people may exhibit different behaviours and capabilities.
Dementia is an umbrella term for a set of symptoms that might be exhibited by people living with one of any number of diseases. Dementia is caused by physical changes in the brain.
Dementia is not an inevitable part of getting old and does not happen to everyone.
RAISED IN 2014 OVER A SIX MONTH PERIOD
£25,719.46
TOTAL RAISED BY THE END OF Q1 2015
£45,000+
DENISE FICARRA & NICOLA BRERETON, TACHBROOK DAVE EDWARDS & SAM BRITTAIN, TACHBROOK
NEATH BIKE RIDE
CHRIS JENKINS, CORYTON
STEVE & GARETH, PLYMOUTH VEHICLE WORKSHOP
MARGARET COOPER,
PLYMOUTH
NICK SMETHURST,
FAWLEY
1
Dementia is
not a natural
part of ageing
3
When someone becomes forgetful or confused, friends are often quick to reassure
them that this is just ‘what happens when you get older’. Some of us do struggle
with our memory as we age or during times of stress or illness. But dementia is
different. Lots of people momentarily forget a friend’s name – someone with
dementia may forget ever having met them. They usually experience a range
of other symptoms alongside memory problems and will begin to struggle with
daily life. Dementia is not a normal part of ageing. It’s caused by changes to the
structure and chemistry of the brain.
Dementia doesn’t just
affect older people.
Over 40,000 younger
people in the UK have
dementia. This is called
early-onset or young-
onset dementia.
Help and support
If you are worried about your memory, or about someone else, the first step is to
make an appointment to see the GP. The GP can help rule out other conditions
that may have symptoms similar to dementia and that may be treatable. These
include depression, chest and urinary infections, severe constipation, vitamin and
thyroid deficiencies and brain tumours. The earlier you seek help, the sooner you
can get the information, advice and support you need.
For more information on the help and support available, visit alzheimers.org.uk
or phone our National Dementia Helpline on 0300 222 1122
Around 850,000 people in the UK have dementia.
The chance of developing dementia increases with age.
One in 14 people over 65 – and one in six people
over 80 – has dementia.
It’s more common among women than men.
2
Dementia is
caused by
diseases of
the brain
5
The word dementia describes a group of symptoms that may include memory loss,
difficulties with planning, problem-solving or language and sometimes changes in
mood or behaviour.
What causes dementia?
Dementia occurs when the brain is damaged by a disease. There are many known
causes of dementia. The most common is Alzheimer’s disease. This changes the
chemistry and structure of the brain, causing the brain cells to die. The first sign is
usually short-term memory loss.
Other types of dementia include vascular dementia, mixed dementia (Alzheimer’s
disease and vascular dementia), dementia with Lewy bodies and frontotemporal
dementia (including Pick’s disease). Each of these diseases affects the brain in
slightly different ways. For example, Alzheimer’s disease tends to start slowly and
progress gradually, while vascular dementia following a stroke often progresses
in a stepped way.
Everyone’s dementia is different
Whatever type of dementia a person has, everyone will experience the
condition in their own way. How it affects a person over time is also unique to
the individual – their own attitude, relationships with others and surroundings
will all have an impact.





For more information, visit alzheimers.org.uk/aboutdementia
3
It’s not just
about losing
your memory
7
People often associate dementia with memory loss. And it does often start by
affecting the short-term memory. Someone with dementia might repeat
themselves and have problems recalling things that happened recently – although
some people easily remember things from a long time ago. But dementia can
also affect the way people think, speak, perceive things, feel and behave.
Common symptoms
Dementia often causes difficulties with concentration, planning and thinking
things through. Some people will struggle with familiar daily tasks, like following
a recipe or using a bank card. Dementia also makes it harder to communicate.
For example, a person with dementia might have trouble remembering the right
word or keeping up with a conversation. Many people have problems judging
distances even though their eyes are fine. Mood changes and difficulties controlling
emotions are common too. Someone might become unusually sad, frightened,
angry or easily upset. They could lose their self-confidence and become withdrawn.
As dementia progresses
Dementia is progressive, which means that symptoms gradually get worse over
time. How quickly this happens varies from person to person – and many people
stay independent for years.
There’s no known cure for dementia, but there are ways to help with symptoms
and make life better at every stage. The more we understand about the condition,
the more we can do to help people stay independent and live the life they want
for as long as possible.
4
It’s possible
to live well
with dementia
11
Scientists and researchers are working hard to find a cure for dementia. In
partnership with people with dementia and their families, they are also looking
into its causes, how it might be prevented and diagnosed earlier, and how to
improve quality of life for people living with the condition.
Until we find a cure, there are drugs and other therapies that can help with some
of the symptoms, so people can lead active, healthy lives and continue to do the
things that matter to them most.
Drug treatments
There are medications available that may help with some types of dementia and
stop symptoms progressing for a while. This is one reason it’s important to go to
the doctor as soon as you suspect there’s a problem. It can feel like a big step to
take, but a diagnosis can open up many opportunities to help overcome problems
and find better ways of coping.
Non-drug treatments
People with dementia can also benefit from approaches that don’t involve drugs.
For example, life story work, in which the person is encouraged to share their
experiences and memories, or cognitive stimulation, which might involve doing
word puzzles or discussing current affairs. Keeping as active as possible – physically,
mentally and socially – can really help. It can boost memory and self-esteem and
help avoid depression.
Find out more about our research at alzheimers.org.uk/research
For information on treatments, visit alzheimers.org.uk/treatment
For information about living well with dementia, visit
alzheimers.org.uk/livingwell
5
There’s more to
a person than
the dementia
13
Living with dementia is challenging. When someone is diagnosed, their plans for
the future might change. They may need help and support with everyday tasks or
to keep doing the activities they enjoy. But dementia doesn’t change who they are.
With the right support, it is possible for someone with dementia to live well and
get the best out of life.
See page 15 for details of help and support available.
‘It’s important to carry on doing the things you enjoy, and not sideline yourself
from your friends and family. We still go to the pictures and to the theatre.
We keep in touch with family and friends. We still go on holiday. We still go out
together and do the things we always did.’
Brenda, whose husband has dementia
‘The art classes, choir and Memory Café are all brilliant for boosting my confidence.
I’ve come away from my art classes and choir practice feeling like I’ve really
achieved something. The choir has helped with my speech and memory too –
I’m amazed that I can remember all the songs.’
Linda, living with dementia
‘Mum still does the things she used to do regularly – she still takes the dog to the
woods like she used to. If she does something regularly and carries on doing it,
she doesn’t normally forget it. Routine is really important.’
Pip, whose mother has dementia

13. Getting to the heart of it
Our Calor colleagues have been offering a helping hand
in their local communities again so we caught up with
the team to see what they’ve been up to…HUMAN RESOURCES
THE FINISHED SUMMER HOUSE ABI OPENSHAW AND CHRISTINA HOLLEYHEAD MARZENA HAYES, ABI OPENSHAW AND ALEX SALT
The HR team joined forces with Age UK to help
out at The Claremont Centre in Rugby where
they rejuvenated the outdoor space to create
a more sensory and pleasant environment for
visitors to enjoy.
The team set to work painting the fence, garage,
benches and summer house in a variety of
vibrant colours, whilst the borders also received
some TLC with a mixture of lilies, lavender
and jasmine. The garden was decorated with
brightly coloured butterfly and ladybird wall
ornaments, along with six new turquoise chairs
which all helped to create the desired sensory
experience.
The Claremont Centre provides a community
space for elderly people with dementia to
participate in social activities such as quizzes,
singing and exercise classes, and our Calor
volunteers extended their help here as well.
Some members of the team got stuck in
giving manicures and taking part in card
games, quizzes and singing; creating a lovely
atmosphere throughout the whole centre.
Linda O’Sullivan from Age UK was thrilled with
how well the day went: “Thank you seems too
small a word to say how I feel, you guys really
have made a massive difference… the team were
a joy to be around.”