Capability Building & Enhancement - 0001857-N. Thanushini.pptx

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1. CAPABILITY BUILDING & ENHANCEMENT (COACHING & MENTORING)

2. DOCKETS 02 Introduction Concept of Coaching Benifits of Coaching Concept of Mentoring Benifits of Mentoring Importance to Reise Sorover Ltd Appropriate coaching model Actions Suggested for Mentees Conclusion Capability Building & Enhancement

3. Capability Building & Enhancement Introduction The developmental procedures of coaching and mentoring are designed to help people advance both personally and professionally. Coaching is a methodical, goal-oriented strategy that concentrates on particular abilities and responsibilities, frequently within a brief time frame. On the other hand, mentoring is a long-term, relationship-based approach that focuses on both personal and professional growth overall, with mentors acting as consultants and guides. 03

4. Capability Building & Enhancement A focused and individualized approach to growth, coaching helps employees reach their full potential. It entails a cooperative relationship between a member of the organization's group or an individual and an experienced coach. The goals of the coaching process include reaching individual and organizational objectives as well as improving particular abilities and promoting professional progress. Concept of Coaching 04

5. Capability Building & Enhancement 05 Benefits of Coaching Skill Enhancement Coaching helps employees develop and refine skills crucial for their roles, such as leadership, communication, and problem-solving Individualized Development Tailored to the unique needs of each employee, coaching recognizes and addresses specific challenges, fostering a more personalized learning experience Employee Engagement The emotional investment and zeal that workers have for their jobs and company is known as employee engagement, and it fuels their output and performance. Retention and Motivation Ability to retain workers within the company, whereas motivation is the zeal and vigor that spurs workers to excellence.

6. Capability Building & Enhancement 06 A more seasoned person, known as the mentor, helps and supports a less seasoned person, known as the mentee, in their professional development through an organized and caring relationship. The purpose of this collaborative collaboration is to support the mentee's advancement within the company by facilitating the transfer of knowledge, skills, and insights. Concept of Mentoring

7. Capability Building & Enhancement 07 Benefits of Mentoring Networking Opportunities Through mentoring relationships, mentees gain access to the mentor's professional network, opening doors to valuable connections and opportunities Knowledge Transfer Mentoring facilitates the transfer of tacit knowledge and industry insights from experienced mentors to mentees, helping bridge the experience gap Success Planning Succession planning is preparing for the future by identifying and training people to fill key roles when current leaders leave or retire . Skills Enhancement Enhancing your skills and knowledge to perform better in your work or other activities is known as skill enhancement.

8. 08 WHY & HOW IS coaching Important to rsl Employee Development: Continuous employee development is essential in the fast-paced, customer-focused tourism sector. Through coaching and mentoring, employees can improve their problem-solving, cultural sensitivity, and customer service skills. Knowledge Transfer: Experienced staff members can impart to new hires their knowledge and insights, assisting them in comprehending the nuances of the tourist industry, regional traditions, and visitor expectations. Service Excellence: Good coaching can concentrate on developing employees' customer service abilities so they are prepared to provide visitors with outstanding experiences. Through practical experiences, mentoring relationships can help these talents become even more refined. Cultural Competence: Workers in tourism organizations frequently engage with individuals from various cultural backgrounds. Cultural sensitivity training can be incorporated into coaching, and mentoring relationships can offer helpful guidance on overcoming obstacles in cross-cultural communication. Capability Building & Enhancement

9. Appropriate coaching model Model: G.R.O.W. (Goals, Reality, Options, Wrap-Up) Goals: This step involves clarifying and defining what the individual or team wants to achieve. Goals should be specific, measurable, achievable, relevant, and time-bound (SMART). This stage sets the direction for the coaching session or conversation. Reality: In this phase, the current situation is explored. It involves assessing the present state, including any challenges, resources, and the context surrounding the goal. This helps in understanding the gap between where one is and where one wants to be. 08 Capability Building & Enhancement

10. Options: Here, various strategies and courses of action are brainstormed. The focus is on generating a wide range of possible solutions and approaches, evaluating their feasibility, and considering the pros and cons of each option. Wrap-Up (or Way Forward): The final step involves deciding on the specific actions to take to move toward the goal. This includes setting a plan with clear steps, assigning responsibilities, and determining the timeline for execution. This stage ensures accountability and commitment to the goal. 10 Capability Building & Enhancement

11. 11 Capability Building & Enhancement Seek Feedback: Actively seek feedback from both coaches and mentors to identify areas for improvement and acknowledge strengths. Embrace Learning Opportunities: Take advantage of training programs, workshops, and on-the-job experiences to enhance skills and knowledge. Build Relationships: Cultivate relationships with mentors, seeking guidance on both professional and industry-specific matters. Set Clear Goals: Clearly define personal and professional goals, aligning them with the company's objectives and the demands of the tourism industry. Actions Suggested for Mentees

12. Capability Building & Enhancement 12 Be Proactive: Take the initiative in your own development by identifying areas for improvement and proposing specific actions to address them. Network: Leverage mentorship relationships to expand your professional network within the company and the broader tourism industry

13. Capability Building & Enhancement Conclusion In the context of a tourism business, coaching and mentoring are essential for staff growth and organizational success. When paired with proactive mentee behaviors, a well-designed coaching approach can foster a synergistic connection that not only improves individual abilities but also adds to the overall success and sustainability of the tourism industry. 13

14. Capability Building & Enhancement Thank You! Name - N. Thanushini Index - 0001857 Email - thanushininandakumar @gmail.com NIC - 200053902174