Cardiff and Vale University Health Board- Cardiff and Vale patient experience team- PEN 2017

PEN 2017 Team of the year finalist.

1. Cardiff and Vale
University Health Board
Patient Experience Team

2. •We are one of the largest
NHS Organisations in Wales
•We care for around
472,400 people living in
the Vale of Glamorgan and
Cardiff
•We have approximately
14,500 staff

3. Listening

4. Carers Young carers
GP
Accreditation
Engagement
Events
John’s
Campaign

5. Volunteers

6. Information
and Support
Centres

7. Bereavement
and Chaplaincy
Folders
Boxes
Calendar
Chill in
Chapel

8. We Listen to our
Patients and
Carers
The Patient
Experience Team
listen and we act
upon what we hear.
We work as a team
-supporting each
other.
Carers Volunteers
Information
and Support
Centres
Bereavement
and
Chaplaincy

9. Thank you for listening.
Diolcham gwrando.
Happy St David’s Day -DyddGwylDewiSant