Caregiver Homes Overview

1. For more information, call 866-797-2333
and visit www.caregiverhomes.com
*Structured Family Caregiving is known as Adult Family Living in Connecticut,Adult Foster Care in Massachusetts and Texas, Monitored In-Home Caregiving (MIHC) in Louisiana,
RIte @ Home in Rhode Island, Shared Living in Ohio, and Structured Family Caregiving in Indiana. CAREGIVER HOMES OVERVIEW
We believe that no one can care for family like family. That is why Caregiver Homes, a division of
Seniorlink, Inc., provides the coaching, support, and financial assistance needed to keep caregiving
at home. We are the leader in Structured Family Caregiving*— an innovative, proven model of
full-time (24/7), in-home care and support for elders and individuals with disabilities.
Caregiver Homes has achieved the highest level of Case Management Accreditation from the
National Committee for Quality Assurance (NCQA) and is the first organization providing Home and
Community Based Services (HCBS) to obtain this distinction.
How Does the Program Work?
Caregiver Homes provides Structured Family
Caregiving on behalf of consumers, caregivers,
states, and managed care organizations.
The credentialed caregiver (usually a family
member) lives with the consumer and
provides around-the-clock care while our care
teams, including a Registered Nurse, provide
professional support using our Assess, Coach,
Collaborate, Document, and Refer (ACCDR)
framework. While the benefit design differs by
state, the model always includes:
yyFull-time (24/7) safety and support
from a live-in caregiver.
yyA daily stipend paid directly
to the caregiver.
yyInsight from the caregiver through
an electronic daily note.
yyFrequent visits from a professional
care team to assess, coach and
support consumer and caregiver.
yyA professional team that pro-actively
communicates with case managers (where
applicable) and other health professionals.
Case Manager Testimonial:
“Caregiver Homes staff kept in frequent contact with me throughout the process to make sure I knew
what the status was at all times ... and my client and her daughter are pleased with the attention
and support they are given by Caregiver Homes staff. The best way I can describe the professional
relationship I have had with Caregiver Homes is seamless.”
-Erica Seabaugh, Assistant
Director of In-Home Services
CAREGIVER HOMES CARE TEAM
Home visits, calls, electronic
communication (e.g. daily note)
Data Informing Field
Assessment; Payment
Communication;
Collaboration
Trusted,
committed,
credentialed
LIVE-IN
CAREGIVER
CONSUMER
Caregiver’s Homes
Caregiver Homes Care Team
Assess, Coach, Collaborate, Document, Refer
Structured Family Caregiving Model:
State / Managed Care Case Management

2. For more information, call 866-797-2333
and visit www.caregiverhomes.com Caregiver Testimonial:
“It’s a decision you have to make: either you want your loved one to be in the care of other people or y ou just
take it on yourself. I think a lot of families make that decision with their senior parents or their children who

have special needs, and it’s
a very tense decision. You’re torn between ‘I want the best for my loved one,’ and
‘do I have the means to do this?’
I knew I made the right decision with Caregiver Homes pretty much immediately. It wasn’t what I was used
to with other services. I’m in my
own home, leading my life day-to-day, and I’ve got the support I need.”
-Kelly,
caregiver from Massachusetts
Top Five Reasons to Choose Caregiver Homes
1.
Responsive and Proactive Communication
Each care team reviews daily electronic notes from the caregiver and is available by phone for immediate
concerns regarding the consumer’s condition. This, along with direct observation from home visits, guides
clinical intervention and prompts outreach to the case manager if there is a change in health status.
2. Person-Centered Approach
Our person-centered plans of care are key to our work and to our NCQA accreditation. Our plans of care
nest within the overall service plan and highlight the consumer’s goals and needs, barriers to care, and action steps to strengthen and support the caregiver.
3.
High Satisfaction
Caregiver Homes asks consumers and caregivers for input on their experience with our services, using an
objective third party to assure impartiality:
yy
94% of consumers and 90% of caregivers say they are “very happy” with Caregiver Homes overall.
yy83% of consumers and 82% of caregivers say Caregiver Homes has made their lives “a lot better”
4.
Value-Added Clinical Programs
Our quality management programs are designed to improve clinical outcomes and the overall health
of consumers in our program while reducing health care costs. These include:
Falls Management:
yy1-in-3 adults aged 65+ fall annually;
20-30% suffer moderate to severe injury.
Medication Management:
yyUp to 30% of hospital admissions among adults
aged 65+ are drug related.
yyWe document medications, educate on
adherence and adverse events, identify gaps,
and validate appropriateness of therapy.
yyPlans of care reinforce adherence and address
psychosocial and economic barriers.
Care Transitions:
yyCare transitions pose a well-known risk for health, care experience, and cost.
yyWe engage with hospitals on admission and discharge, conduct medication reconciliation, and ensure follow-up visits.
yyPlans of care reflect new needs; care teams coach consumer in self-care and the
caregiver in support.
Dementia Care (VOICE: Vital Outcomes
Inspire Caregiver Engagement):
yy5.2 million Americans are living with Alzheimer’s.
yyCaregivers of people with dementia in our program report reduced stress and burden when social support and confidence levels are high.
yyInnovative staff and caregiver training model for knowledge, skills, and attitude changes.
5. Innovating for the Future
We are committed to developing innovative products that engage caregivers to drive improved health
outcomes. Caregivers are at the heart of our new technology-based solution, which will launch in late 2015.
This secure collaborative platform will track and enable care coordination and communication between
caregivers, doctors, and other professionals. Examples of features include: medication management, care
plan tracking, Electronic Health Records integration, telehealth capabilities, and social community.
yyWe assess 100% of consumers for fall
risk which drives changes in plans of care.
yyFall risk and fall rate are reported, analyzed,
and used in ongoing quality improvement.