Centrix Solutions Corporate Overview - Dispute Tracking & Corporate Banking Solutions

A quick overview of our company history and solutions.
Dispute Tracking | Positive Pay | ACH Originated File Validation | Annual Customer Risk Reviews for Corporate Clients

1. Software for Your Financial Institution Innovative Products | Extraordinary Service

2. Who is Centrix Solutions? Helping financial institutions manage risk simplify compliance optimize efficiency Corporate history 15 years 40+ states 300 financial institutions

3. Protecting the RDFI and Corporate Clients Check positive pay ACH positive pay Account recon ACH reporting Protecting the ODFI and Originators ACH origination monitoring Origination reporting & analysis Risk assessments Reg E Compliance and Case Management Integration with the core Online dispute forms Workflow Reg E compliance Customer letters Automated adjustments Centrix Products

4. Protecting the RDFI and Corporate Clients

5. Exact/TMS Product History ACH positive pay EDI/Returns/NOC reporting First implementation (check pos pay) Payee match 2008 2006 2004 2010 Full account recon (online) 2012

6. Corporate Transaction Management Single Sign On from Online Banking ACH detail reporting/EDI/returns ACH positive p ay Check positive pay Account reconcilement Optional module Payee Match Auto-load Text msg. Teller API Online Extract Batch Extract

7. Why Exact/TMS? Positive Pay and Account Recon Community FIs competing with large FIs Check and ACH positive pay in one system Protecting the FI and clients from fraud Attracting large commercial clients Keeping existing clients 180 licensed FIs

8. ACH and Check Positive Pay in a Single System Add ACH rule on the fly Check Exceptions ACH Exceptions

9. ACH Pre-Authorization A List of Pre-Approved ACH Originators Customer is alerted if there is ACH activity from an originator not listed

10. ACH Filter/Block Monitoring to Identify Unusual Activity Customer is alerted if there is ACH activity that meets any of these rules

11. Catering to Large Clients Payee Match Exact/TMS is used by FIs to attract and retain large, profitable commercial clients. Payee Match prevents fraud by automatically locating and recognizing the name on a check and validating it against the check issue file. Traditional check positive pay is focused on the microline data only

12. Catering to Large Clients What do large clients expect? Payee Match Reconcilement SMS text message alerts ACH/EDI reporting and ACH returns reporting

13. Protecting the ODFI and Originators

14. Why PIQS? Simple and effective for community FIs Protecting the ODFI and originators Simplifying reporting Compliance Risk assessments

15. ACH Risk Management Protecting the ODFI ACH Warehousing ACH Origination Monitoring Customer Risk Analysis ACH Activity Reporting

16. Centrix PIQS Processing Flow Corporate Clients Originated ACH Files File Validation Anomaly detection Is it scheduled? Exposure limits SEC Codes Reporting Core ACH System

17. ACH Activity Reporting For many community FIs, reporting is difficult using the core ACH system. PIQS provides a solution!

18. ACH Activity Reporting Report Filter

19. ACH Activity Reporting Drill down for details

20. ACH Activity Reporting Drill down to see transaction d etails

21. ACH Activity Reporting Originators who have an unauthorized return rate greater than X% (1%)

22. Risk Review Worksheet Is your risk assessment process simple? Risk Analysis Across Multiple Channels…Simplified

23. Risk Review Worksheet Risk assessment queue: based on Next Review Date Cross-channel risk review integrate data from other applications Add notes Attach supporting documents Work with Centrix to define the relevant data you need to see The flexibility of the Risk Worksheet allows each FI to be unique RDC Deposits Loans

24. Risk Review Worksheet Attach s upporting documents View account activity from other applications

25. Risk Review Worksheet View account activity from other applications Add notes to document the findings of the assessment

26. Risk Review Worksheet Origination activity for review period

27. Risk Review Worksheet Returns history ACH limit violations are automatically listed

28. Risk Review Worksheet Make a recommendation to adjust the exposure limit

29. Case Management

30. Reg E Dispute Management Efficiency, Accuracy, Compliance Online forms workflow to back office Data integration from the core Reg E timeline management Automated adjustment trans & letters

31. What is the Business Challenge? Dispute management is paper-based Excel or Access in back office Manual effort to track Reg E timelines and manage disputes Adjustment transactions and customer letters are manual

32. Departments of the FI Impacted Branches (logging disputes) Call center (logging disputes) Deposit operations or eBanking Research and managing disputes Compliance

33. Simplified Dispute Input Select the transaction(s) being disputed Search to find the account

34. Simplified Dispute Input Dispute reasons are defined by the FI Enter a d ispute reason and notes.

35. Simplified Dispute Input The institution may define a dispute questionnaire to collect additional information from a customer. A unique questionnaire can be created for each dispute reason.

36. Simplified Dispute Input If signature pads have been integrated with the system, click “Sign Dispute” to access the signature box Correct form is always used Form is pre-filled

37. Simplified Dispute Input A PDF version of the dispute form is automatically created and attached to the dispute “case”

38. The Back Office Back office review (work) queue Email alerts Dispute history alerts Reg E timeline management Provisional credit (auto enforce prov credit rule) Dispute resolution timeline Auto-post adjustment transactions Letter production Copy of each letter is attached to case Print all letters (batch) each day Attach supporting documents Reporting

39. The Back Office Dispute Management Screen A one-stop shop for all things related to the case. All case management functions are performed on this screen. Eliminate the spreadsheets and file folders! Enter adjustment transactions, type notes, attach documents, and update the status.

40. The Back Office Add Transaction Add other disputed transactions to the case for things, such as waiving feeds or an interest adjustment

41. Thank You Josh Carrizales [email protected]