CHAPTER 1 HOTEL TERMINOLOGIES and its descriptions.pptx

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1. HOTEL CLASSIFICATIONS AND TERMINOLOGIES Roi Allen Amurao

2. Types of Hotel Rooms The room type examples below are seen most often, but the room names, classifications, and sizes may still vary per  hotel .

3. Hotel Rooms by Occupancy Single Room:  A room assigned to one person. May have one or more beds. Double Room:  A room assigned to two people. May have one or more beds. Triple Room:  A room assigned to three people. May have two or more beds. Quadruple Room (for 4 people):  A room assigned to four people. May have two or more beds.

4. Hotel Rooms by Bed Queen Room:  A room with a queen-sized bed. May be occupied by one or more people. King Room:  A room with a king-sized bed. May be occupied by one or more people. Twin Room:  A room with two beds. May be occupied by one or more people. Double-double Room:  A room with two double (or perhaps queen) beds. May be occupied by one or more people. Studio Room:  A room with a studio bed – a couch that can be converted into a bed. May also have an additional bed. Bunk Room:  has beds in bunk–style allowing for more beds to be places in the room without adding taking up too much space. This can be seen in either hostels or more upscale / innovative poshtels and hotels.

5. Hotel Rooms by Design & Layout It´s very typical for hotels to classify and price their rooms according to the layout and size of the room. You´ll typically find names such as: Standard Room:  your standard entry-level room. Deluxe Room & Superior Room:  the next step up in room categories, usually outfitted with slightly better amenities and larger footprint. Executive Room:  a  hotel room  more orientated towards business (executive) guests. Usually with a desk or space for guests to get some work done. Suite Rooms: Junior Suite or Mini-Suite:  a single room with a bed and sitting area. Sometimes the sleeping area is in a bedroom separate from the parlour or living room. Master Suite:  a parlour or living room connected to one or more bedrooms. Executive Suite:  similar to the executive room but larger and with better amenities. Presidential room:  usually the largest and most luxurious room of the  hotel   property . Penthouse Suite:  a suite located on the top floor of the building, typically very similar to the presidential room in size and amenities; Villa Suite:  as the name suggests, this would be a separate villa of usually high quality and with numerous luxurious amenities. Aparthotel  rooms / apart-style rooms:  similar to an apartment in amenities (e.g. kitchen, dining area etc.) and often segmented towards the short and long-stay market.

6. Hotel Rooms by Design & Layout Also, there are  hotel  rooms that  connect to other rooms : Connecting rooms:  Rooms with individual entrance doors from the outside and a connecting door between. Guests can move between rooms without going through the hallway. Adjoining rooms:  Rooms with a common wall, but no connecting door. Adjacent rooms:  Rooms close to each other, perhaps across the hall. Lastly, some hotels offer  accessible rooms  which offer easy access to people with disabilities or those who have limited mobility. These rooms typically have facilities such as ground floor access or level flooring up until an elevator, wheelchair ramps/wheelchair lift, lowered washing basins, widened doors etc.

7. Hotel Rooms by Amenities or View Of course, hotels can choose to include names of the room´s amenities in the name to make entice visitors to book rooms with higher  markup , and thereby make more revenue (yielding). Examples include: “Name of room” + with pool “Name of room” + with jacuzzi “Name of room” + balcony or terrace “Name of room” +  beach  access “Name of room” + club access (private lounge)

8. Hotel Rooms by Amenities or View Also, hoteliers should always choose to  adjust their prices  if the  hotel  offers a specific view, like the below examples: Sea view room or suite City view room or suite Garden view room or suite Patio view room or suite Pool view room or suite

9. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION OCC  Occupied A guest is currently  occupied  in the room Stayover The guest is not expected to  check out  today and will remain at least one more night. OCH On-Change The guest has departed, but the room has not yet been cleaned and ready for sale. DND Do Not Disturb The guest has requested not to be disturbed Cleaning in progress   Room attendant  is currently cleaning this room. Sleep-out A guest is registered to the room, but the bed has not been used. On-Queue Guest has arrived at the hotel, but the room assigned is not yet ready. In such cases, the room is put on  Queue  status in-order for the housekeeping staff to prioritise such rooms first. Skipper The guest has left the hotel without making arrangements to settle his or her  account .

10. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION VR Vacant and ready The room has been cleaned and inspected and is ready for an arriving guest. OOO Out of Order Rooms kept under  out of order  are not sellable and these rooms are deducted from the hotel's  inventory . A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing and extensive cleaning etc. OOS Out of Service Rooms kept under  out of service  are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV remote not working, Kettle not working etc. These rooms are not assigned to the guest once these small maintenance issues are fixed. LO Lockout The room has been locked so that the guest cannot re-enter until he or she is cleared by a hotel official. DNCO Did not check out The guest made arrangements to settle his or her  bills  ( and thus not a  skipper ), but has left without informing the front desk. DO Due Out The room is expected to become  vacant  after the following guest checks out.

11. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION CO Check-Out The guest has settled his or her account, returned the  room keys  and left the hotel. LC Late Check out The guest has requested and is being allowed to check out later than the normal/standard  departure  time of the hotel. EC Early Check-in Guest has requested for an Early Checkin and is being allowed to  check-in  earlier than the normal/standard check-in time of the hotel. VC Vacant and Clean Room is Vacant and Cleaned by the housekeeper. VD Vacant and Dirty Room is Vacant and Dirty. VR Vacant and Ready  Room is Vacant and Ready for Check-in

12. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION OC Occupied and Clean Room is Occupied and Cleaned by the Housekeeping. OD Occupied and Dirty Room is Occupied and yet to be cleaned by the housekeeping. V/C or O/V  Status Unclear (Either the room is Vacant and Clean or Occupied or Vacant) need to be verified by the Housekeeping staff. VCI Vacant, Cleaned and Inspected Room is Vacant, Cleaned and Inspected by the Housekeeping Supervisor. H/L Heavy Luggage Guest has Heavy or more luggage than usual. L/L Light Luggage Guest has light or very less luggage.

13. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION N/L No Luggage  Guest has no luggage also know as  Scanty Baggage . DL Double Lock Guest has put a  double  lock in the room. CL  Chain Lock Guest has placed a  Chain  Lock in the room. HU House Use Room is used by the hotel staff or someone staying from the management team. NCI Newly Checked In Room was checked in within the last one to two hours. NS No Show  A guest  who  made a room  reservation  but did not  register  or Check-in.

14. HOTEL TERMINOLOGIES / ROOM STATUS ABBREVIATION MEANING DESCRIPTION SR Service Refused Guest refused to clean the room. V Vacant  Room is vacant MUR Make-Up Room   Room needs to be cleaned while the room is still booked LCO Late Check out Guest has requested and been given an extension of regular check-out time

15. OTHER HOTEL TERMINOLOGIES Rack Rate  The published tariff for each room type / category  in a hotel Room Rate   The price a hotel charges for overnight accommodations. Skipper A guest who leaves with no intention of paying for the room Scanty Baggage   A guest who checks in to the hotel with very less or no luggage. Walk -in   A guest who arrives at a hotel without a reservation. Walking   Turning away a guest who has a reservation because of a lack of room availability. Due outs   Guests expected to check out on a given day who have not yet Upselling A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.

16. OTHER HOTEL TERMINOLOGIES Block An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel. Book   To sell or reserve rooms ahead of time. Confirmation Number   A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists. Confirmed Booking When Reservation is guaranteed with Credit card, Deposit, Company / TA voucher etc. Tentative Booking When reservation is waiting bookers confirmation. Waitlisted Booking Reservation kept on hold due to hotel over Overbooking accepting more reservations than there are available rooms.

17. OTHER HOTEL TERMINOLOGIES Cut-off date  The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be released back to the general availability. Cancelation date Indicates the date when the reservation was manually canceled. Long Stay   A Guest who stays more than certain number of days, Eg : More than 7 days etc. TA Travel Agent who receives commission for the bookings. OTA Online Travel Agents

18. QUESTIONS? If none. Break for _____ minutes and be ready for a quiz.