Chapter 12 - Delivery

Brief notes for Chapter

1. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
chapter chapter 1212
DeliveryDelivery

2. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Nonverbal CommunicationNonverbal Communication
Based on
use of voice
& body

3. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Methods of DeliveryMethods of Delivery
•Manuscript
•Memory
•Impromptu
•Extemporaneous

4. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Manuscript SpeechManuscript Speech
•Written out fully
•Read to audience

5. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Impromptu SpeechImpromptu Speech
Delivered with little or no
immediate preparation

6. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Extemporaneous SpeechExtemporaneous Speech
•Carefully prepared &
rehearsed
•Presented from brief notes

7. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Conversational QualityConversational Quality
Sounds spontaneous no
matter how many times
speech has been rehearsed

8. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Speaker’s VoiceSpeaker’s Voice
•Volume
•Pitch
•Rate
•Pauses

9. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Speaker’s VoiceSpeaker’s Voice
•Vocal variety
•Pronunciation
•Articulation
•Dialect

10. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
VolumeVolume
Loudness or softness of
speaker’s voice

11. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
PitchPitch
Highness or lowness of
speaker’s voice

12. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
RateRate
Speed at which person
speaks

13. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
PausesPauses
Momentary break in
vocal delivery

14. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Vocalized PausesVocalized Pauses
Pauses that occur when speaker
says “uh,” “er,” “um,” etc.

15. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Vocal VarietyVocal Variety
•Changes in
rate, pitch,
volume
•Gives voice
expressiveness

16. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
PronunciationPronunciation
Accepted standard of
sound, rhythm for words
in given language

17. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
ArticulationArticulation
Physical production
of speech sounds

18. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
DialectDialect
Variety of a language
distinguished by accent,
grammar, vocabulary

19. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Speaker’s BodySpeaker’s Body
•Personal appearance
•Movement
•Gestures
•Eye contact

20. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
KinesicsKinesics
Study of body motions as
mode of communication

21. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Practicing DeliveryPracticing Delivery
•Go through preparation
outline aloud
•Prepare speaking outline

22. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Practicing DeliveryPracticing Delivery
•Practice speech aloud
•Polish, refine delivery
•Give dress rehearsal

23. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Preparing Q&A SessionsPreparing Q&A Sessions
•Formulate answers to
possible questions
•Practice delivery of answers

24. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Managing Q&A SessionsManaging Q&A Sessions
•Approach questions with
positive attitude
•Listen carefully

25. The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved.
Managing Q&A SessionsManaging Q&A Sessions
•Direct answers to entire
audience
•Be honest, straightforward
•Stay on track