Chapter 2_Management Yesterday and Today_9ed.pptx

Chapter 2_Management Yesterday and Today_9ed.pptx

1. Management Yesterday and Today Chapter 2

2. © 2007 Prentice Hall, Inc. All rights reserved. 2– 2 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Historical Background of Management Explain why studying management history is important. Describe some early evidences of management practice. Scientific Management Describe the important contributions made by Fredrick W. Taylor and Frank and Lillian Gilbreth. Explain how today’s managers use scientific management.

3. 2– 3 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. General Administrative Theory Discuss Fayol’s contributions to management theory. Describe Max Weber’s contribution to management theory. Explain how today’s managers use general administrative theory. Quantitative Approach Explain what the quantitative approach has contributed to the field of management. Discuss how today’s managers use the quantitative approach.

4. © 2007 Prentice Hall, Inc. All rights reserved. 2– 4 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Toward Understanding Organizational Behavior Describe the contributions of the early advocates of OB. Explain the contributions of the Hawthorne Studies to the field of management. Discuss how today’s managers use the behavioral approach. The Systems Approach Describe an organization using the systems approach. Discuss how the systems approach helps us management.

5. © 2007 Prentice Hall, Inc. All rights reserved. 2– 5 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. The Contingency Approach Explain how the contingency approach differs from the early theories of management. Discuss how the contingency approach helps us understand management. Current Issues and Trends Explain why we need to look at the current trends and issues facing managers. Describe the current trends and issues facing managers.

6. © 2007 Prentice Hall, Inc. All rights reserved. 2– 6 Historical Background of Management Ancient Management Egypt (pyramids) and China (Great Wall) Venetians (floating warship assembly lines) Adam Smith Published “The Wealth of Nations” in 1776 Advocated the division of labor (job specialization) to increase the productivity of workers Industrial Revolution Substituted machine power for human labor Created large organizations in need of management

7. Sejarah management Manajemen kuno Mesir (piramida) dan China (Great Wall) Venesia (mengambang kapal perang lini perakitan) Adam Smith Diterbitkan "The Wealth of Nations" pada tahun 1776 Menganjurkan pembagian kerja (spesialisasi kerja) untuk meningkatkan produktivitas pekerja Revolusi Industri Daya mesin menggantikan tenaga manusia Dibuat organisasi besar yang membutuhkan manajemen © 2007 Prentice Hall, Inc. All rights reserved. 2– 7

8. © 2007 Prentice Hall, Inc. All rights reserved. 2– 8 Exhibit 2–1 Development of Major Management Theories

9. © 2007 Prentice Hall, Inc. All rights reserved. 2– 9 Major Approaches to Management Scientific Management General Administrative Theory Quantitative Management Organizational Behavior Systems Approach Contingency Approach

10. Mayor pendekatan management Manajemen ilmiah Administrasi Umum Teori Manajemen kuantitatif Perilaku Organisasi Pendekatan Sistem Pendekatan kontingensi © 2007 Prentice Hall, Inc. All rights reserved. 2– 10

11. © 2007 Prentice Hall, Inc. All rights reserved. 2– 11 Scientific Management Fredrick Winslow Taylor The “father” of scientific management Published Principles of Scientific Management (1911) The theory of scientific management Using scientific methods to define the “one best way” for a job to be done: Putting the right person on the job with the correct tools and equipment. Having a standardized method of doing the job. Providing an economic incentive to the worker.

12. Frederick Winslow Taylor "Bapak" dari manajemen ilmiah Prinsip Diterbitkan Manajemen Ilmiah (1911) Teori manajemen ilmiah Menggunakan metode ilmiah untuk menentukan "satu cara terbaik" untuk pekerjaan yang harus dilakukan: Menempatkan orang yang tepat pada pekerjaan dengan alat dan peralatan yang benar. Memiliki metode standar untuk melakukan pekerjaan itu. Memberikan insentif ekonomi untuk pekerja. © 2007 Prentice Hall, Inc. All rights reserved. 2– 12

13. © 2007 Prentice Hall, Inc. All rights reserved. 2– 13 Exhibit 2–2 Taylor’s Four Principles of Management Develop a science for each element of an individual’s work, which will replace the old rule-of-thumb method. Scientifically select and then train, teach, and develop the worker. Heartily cooperate with the workers so as to ensure that all work is done in accordance with the principles of the science that has been developed. Divide work and responsibility almost equally between management and workers. Management takes over all work for which it is better fitted than the workers.

14. Mengembangkan ilmu pengetahuan untuk setiap elemen kerja individu, yang akan menggantikan aturan-of-thumb metode lama. Secara ilmiah memilih dan kemudian melatih, mengajar, dan mengembangkan pekerja. Sungguh-sungguh bekerja sama dengan para pekerja untuk menjamin bahwa semua pekerjaan dilakukan sesuai dengan prinsip-prinsip ilmu yang telah dikembangkan. Pekerjaan Divide dan tanggung jawab hampir sama antara manajemen dan pekerja. Manajemen mengambil alih semua pekerjaan yang lebih baik dipasang daripada pekerja. © 2007 Prentice Hall, Inc. All rights reserved. 2– 14

15. © 2007 Prentice Hall, Inc. All rights reserved. 2– 15 Scientific Management (cont’d) Frank and Lillian Gilbreth Focused on increasing worker productivity through the reduction of wasted motion Developed the microchronometer to time worker motions and optimize work performance How Do Today’s Managers Use Scientific Management? Use time and motion studies to increase productivity Hire the best qualified employees Design incentive systems based on output

16. Frank dan Lillian Gilbreth Difokuskan pada peningkatan produktivitas pekerja melalui pengurangan gerak terbuang Dikembangkan microchronometer untuk gerakan pekerja waktu dan mengoptimalkan kinerja Bagaimana hari ini Manajer Gunakan Manajemen Ilmiah? Gunakan waktu dan studi gerakan untuk meningkatkan produktivitas Menyewa terbaik karyawan yang memenuhi syarat Desain sistem insentif berdasarkan output © 2007 Prentice Hall, Inc. All rights reserved. 2– 16

17. © 2007 Prentice Hall, Inc. All rights reserved. 2– 17 General Administrative Theory Henri Fayol Believed that the practice of management was distinct from other organizational functions Developed fourteen principles of management that applied to all organizational situations Max Weber Developed a theory of authority based on an ideal type of organization (bureaucracy) Emphasized rationality, predictability, impersonality, technical competence, and authoritarianism

18. Henri Fayol Diyakini bahwa praktek manajemen adalah berbeda dari fungsi-fungsi organisasi lainnya Dikembangkan empat belas prinsip-prinsip manajemen yang diterapkan pada semua situasi organisasi Max Weber Mengembangkan teori kewenangan berdasarkan tipe ideal dari organisasi (birokrasi) Ditekankan rasionalitas, prediktabilitas, impersonalitas, kompetensi teknis, dan otoritarianisme © 2007 Prentice Hall, Inc. All rights reserved. 2– 18

19. © 2007 Prentice Hall, Inc. All rights reserved. 2– 19 Exhibit 2–3 Fayol’s 14 Principles of Management Division of work. Authority. Discipline. Unity of command. Unity of direction. Subordination of individual interests to the general interest. Remuneration. Centralization. Scalar chain. Order. Equity. Stability of tenure of personnel. Initiative. Esprit de corps.

20. Pembagian kerja. Authority. Disiplin. Kesatuan komando. Kesatuan arah. Subordinasi kepentingan individu dengan kepentingan umum. Remunerasi. Sentralisasi. Rantai skalar. Order. Ekuitas. Stabilitas masa jabatan personil. Initiative. Esprit de corps. © 2007 Prentice Hall, Inc. All rights reserved. 2– 20

21. © 2007 Prentice Hall, Inc. All rights reserved. 2– 21 Exhibit 2–4 Weber’s Ideal Bureaucracy

22. © 2007 Prentice Hall, Inc. All rights reserved. 2– 22 Quantitative Approach to Management Quantitative Approach Also called operations research or management science Evolved from mathematical and statistical methods developed to solve WWII military logistics and quality control problems Focuses on improving managerial decision making by applying: Statistics, optimization models, information models, and computer simulations

23. Pendekatan kuantitatif Juga disebut riset operasi atau ilmu manajemen Berevolusi dari metode matematika dan statistik yang dikembangkan untuk memecahkan WWII logistik militer dan masalah kontrol kualitas Berfokus pada peningkatan pengambilan keputusan manajerial dengan menerapkan: Statistik, model optimasi, model informasi, dan simulasi komputer © 2007 Prentice Hall, Inc. All rights reserved. 2– 23

24. © 2007 Prentice Hall, Inc. All rights reserved. 2– 24 Understanding Organizational Behavior Organizational Behavior (OB) The study of the actions of people at work; people are the most important asset of an organization Early OB Advocates Robert Owen Hugo Munsterberg Mary Parker Follett Chester Barnard

25. Memahami Perilaku Organisasi Perilaku Organisasi (OB) Studi tentang tindakan orang-orang di tempat kerja; orang adalah aset paling penting dari suatu organisasi Advokat OB Awal Robert Owen Hugo Munsterberg Mary Parker Follet Chester Barnard © 2007 Prentice Hall, Inc. All rights reserved. 2– 25

26. © 2007 Prentice Hall, Inc. All rights reserved. 2– 26 Exhibit 2–5 Early Advocates of OB

27. © 2007 Prentice Hall, Inc. All rights reserved. 2– 27 A series of productivity experiments conducted at Western Electric from 1927 to 1932. Experimental findings Productivity unexpectedly increased under imposed adverse working conditions. The effect of incentive plans was less than expected. Research conclusion Social norms, group standards and attitudes more strongly influence individual output and work behavior than do monetary incentives. The Hawthorne Studies

28. Serangkaian percobaan produktivitas dilakukan di Western Electric 1927-1932. temuan eksperimental Produktivitas tak terduga meningkat di bawah kondisi kerja yang merugikan dikenakan. Pengaruh rencana insentif kurang dari yang diharapkan. kesimpulan penelitian Norma-norma sosial, standar kelompok dan sikap yang lebih kuat mempengaruhi keluaran individu dan perilaku kerja daripada insentif moneter. © 2007 Prentice Hall, Inc. All rights reserved. 2– 28

29. © 2007 Prentice Hall, Inc. All rights reserved. 2– 29 The Systems Approach System Defined A set of interrelated and interdependent parts arranged in a manner that produces a unified whole. Basic Types of Systems Closed systems Are not influenced by and do not interact with their environment (all system input and output is internal). Open systems Dynamically interact to their environments by taking in inputs and transforming them into outputs that are distributed into their environments.

30. Pendekatan Sistem sistem Ditetapkan Satu set bagian yang saling berhubungan dan saling tergantung diatur dalam cara yang menghasilkan suatu kesatuan yang utuh. Jenis Dasar Sistem sistem tertutup Tidak dipengaruhi oleh dan tidak berinteraksi dengan lingkungan mereka (semua sistem input dan output internal). Buka sistem Dinamis berinteraksi dengan lingkungan mereka dengan mengambil input dan mentransformasikannya menjadi output yang didistribusikan ke dalam lingkungan mereka. © 2007 Prentice Hall, Inc. All rights reserved. 2– 30

31. © 2007 Prentice Hall, Inc. All rights reserved. 2– 31 Exhibit 2–6 The Organization as an Open System

32. © 2007 Prentice Hall, Inc. All rights reserved. 2– 32 Implications of the Systems Approach Coordination of the organization’s parts is essential for proper functioning of the entire organization. Decisions and actions taken in one area of the organization will have an effect in other areas of the organization. Organizations are not self-contained and, therefore, must adapt to changes in their external environment.

33. Koordinasi bagian organisasi sangat penting untuk berfungsinya seluruh organisasi. Keputusan dan tindakan yang diambil dalam satu bidang organisasi akan memiliki efek di daerah lain organisasi. Organisasi tidak mandiri dan, karena itu, harus beradaptasi dengan perubahan dalam lingkungan eksternal mereka. © 2007 Prentice Hall, Inc. All rights reserved. 2– 33

34. © 2007 Prentice Hall, Inc. All rights reserved. 2– 34 The Contingency Approach Contingency Approach Defined Also sometimes called the situational approach. There is no one universally applicable set of management principles (rules) by which to manage organizations. Organizations are individually different, face different situations (contingency variables), and require different ways of managing.

35. Pendekatan kontingensi Ditetapkan Juga kadang-kadang disebut pendekatan situasional. Tidak ada satu set universal yang berlaku prinsip-prinsip manajemen (aturan) yang digunakan untuk mengelola organisasi. Organisasi secara individual berbeda, menghadapi situasi yang berbeda (variabel kontingensi), dan memerlukan cara yang berbeda untuk mengelola. © 2007 Prentice Hall, Inc. All rights reserved. 2– 35

36. © 2007 Prentice Hall, Inc. All rights reserved. 2– 36 Exhibit 2–7 Popular Contingency Variables Organization size As size increases, so do the problems of coordination. Routineness of task technology Routine technologies require organizational structures, leadership styles, and control systems that differ from those required by customized or nonroutine technologies . Environmental uncertainty What works best in a stable and predictable environment may be totally inappropriate in a rapidly changing and unpredictable environment. Individual differences Individuals differ in terms of their desire for growth, autonomy, tolerance of ambiguity, and expectations.

37. ukuran organisasi Sebagai ukuran meningkat, begitu juga masalah koordinasi. Routine teknologi tugas Teknologi rutin memerlukan struktur organisasi, gaya kepemimpinan, dan sistem kontrol yang berbeda dari yang dibutuhkan oleh adat atau teknologi non rutin. ketidakpastian lingkungan Apa yang terbaik dalam lingkungan yang stabil dan dapat diprediksi mungkin benar-benar tidak pantas dalam lingkungan yang berubah dengan cepat dan tak terduga. perbedaan individu Individu berbeda dalam hal keinginan mereka untuk pertumbuhan, otonomi, toleransi ambiguitas, dan harapan. © 2007 Prentice Hall, Inc. All rights reserved. 2– 37

38. © 2007 Prentice Hall, Inc. All rights reserved. 2– 38 Current Trends and Issues Globalization Ethics Workforce Diversity Entrepreneurship E-business Knowledge Management Learning Organizations Quality Management

39. Tren saat ini dan Isu globalisasi etika Keragaman tenaga Kerja kewiraswastaan E-bisnis Manajemen pengetahuan Organisasi belajar Manajemen kualitas © 2007 Prentice Hall, Inc. All rights reserved. 2– 39

40. © 2007 Prentice Hall, Inc. All rights reserved. 2– 40 Current Trends and Issues (cont’d) Globalization Management in international organizations Political and cultural challenges of operating in a global market Working with people from different cultures Coping with anticapitalist backlash Movement of jobs to countries with low-cost labor Ethics Increased emphasis on ethics education in college curriculums Increased creation and use of codes of ethics by businesses

41. © 2007 Prentice Hall, Inc. All rights reserved. 2– 41 Exhibit 2–8 A Process for Addressing Ethical Dilemmas Step 1: What is the ethical dilemma ? Step 2: Who are the affected stakeholders ? Step 3: What personal, organizational , and external factors are important to my decision? Step 4: What are possible alternatives ? Step 5: Make a decision and act on it.

42. © 2007 Prentice Hall, Inc. All rights reserved. 2– 42 Current Trends and Issues (cont’d) Workforce Diversity Increasing heterogeneity in the workforce More gender, minority, ethnic, and other forms of diversity in employees Aging workforce Older employees who work longer and do not retire The increased costs of public and private benefits for older workers An increasing demand for products and services related to aging.

43. © 2007 Prentice Hall, Inc. All rights reserved. 2– 43 Current Trends and Issues (cont’d) Entrepreneurship Defined The process of starting new businesses, generally in response to opportunities. Entrepreneurship process Pursuit of opportunities Innovation in products, services, or business methods Desire for continual growth of the organization

44. © 2007 Prentice Hall, Inc. All rights reserved. 2– 44 Current Trends and Issues (cont’d) E-Business (Electronic Business) The work preformed by an organization using electronic linkages to its key constituencies E-commerce: the sales and marketing aspect of an e-business Categories of E-Businesses E-business enhanced organization E-business enabled organization Total e-business organization

45. © 2007 Prentice Hall, Inc. All rights reserved. 2– 45 Exhibit 2–9 Categories of E-Business Involvement

46. © 2007 Prentice Hall, Inc. All rights reserved. 2– 46 Current Trends and Issues (cont’d) Learning Organization An organization that has developed the capacity to continuously learn, adapt, and change. Knowledge Management The cultivation of a learning culture where organizational members systematically gather and share knowledge with others in order to achieve better performance.

47. © 2007 Prentice Hall, Inc. All rights reserved. 2– 47 Exhibit 2–10 Learning Organization versus Traditional Organization

48. © 2007 Prentice Hall, Inc. All rights reserved. 2– 48 Current Trends and Issues (cont’d) Quality Management A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations Inspired by the total quality management (TQM) ideas of Deming and Juran Quality is not directly related to cost Poor quality results in lower productivity

49. © 2007 Prentice Hall, Inc. All rights reserved. 2– 49 Exhibit 2–11 What is Quality Management? Intense focus on the customer . Concern for continual improvement Process-focused . Improvement in the quality of everything . Accurate measurement . Empowerment of employees .

50. © 2007 Prentice Hall, Inc. All rights reserved. 2– 50 Terms to Know division of labor (or job specialization) Industrial Revolution scientific management therbligs general administrative theory principles of management bureaucracy quantitative approach organizational behavior (OB) Hawthorne Studies system closed systems open systems contingency approach workforce diversity entrepreneurship e-business (electronic business) e-commerce (electronic commerce) intranet learning organization knowledge management quality management

51. MANAJEMEN - STIE IEU YOGYAKARTA 51 PENGANTAR MANAJEMEN Pertemuan Ke-2 Manajemen Organisasi dan Manajer, Manajemen Dulu dan Sekarang Diana Leli Indratno, S.E., M.M.

52. MANAJEMEN - STIE IEU YOGYAKARTA 52 Deskripsi Materi dalam pertemuan ke-2 ini merupakan materi yang berisi batasan lingkup tugas manajer

53. MANAJEMEN - STIE IEU YOGYAKARTA 53 Tujuan Instruksional Khusus (TIK) Mahasiswa mampu memberikan definisi batasan lingkup tugas manajer

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65. MANAJEMEN - STIE IEU YOGYAKARTA 65 Soal Latihan Bagaimana hubungan antara manajer fungsional dan manajer umum? Kegiatan-kegiatan apa saja yang dilaksanakan manajer? Sebut dan jelaskan ketrampilan-ketrampilan manajerial apa saja yang diperlukan manajer!

66. MANAJEMEN - STIE IEU YOGYAKARTA 66 Referensi Robbins, Stephen P. & Coulter, Mary. 2002. Management , International Edition. Prentice-Hall International Inc, New Jersey. Terry, G. 1986. Asas-asas Manajemen. Penerbit Alumni, Bandung.