cHAPTER 3 ETHICS FIRST, THEN CUSTOMER RELATIONSHIP.pptx

ETHICS

1. Why decision making in business important? 2

2. 3 TYPES OF BUSINESS DECISION. 3

3. 1. Strategic Decisions These are big-picture decisions that set an organization up for success down the road. Mission statements and long-term business plans are cornerstones of strategic decisions. Typically made by senior management, strategic decisions are the "what" and "why" of a company. 4

4. 2. Tactical Decisions Tactical decisions are the next class of critically important business decisions. They focus on more specific implementations of the general strategy with a medium-term effect on a business. 5

5. 3. Operational Decisions Generally, operational managers and other staff members make operational decisions. An operational decision influences day-to-day activities and only has a short-term impact on a business. T 6

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7. These are some benefits of social responsibility management: 1. Improved community: By implementing social responsibility management in your management style, you can improve your community.  8

8. These are some benefits of social responsibility management: 2 . Boosted image: Investing in social responsibility management can supply the marketing team with additional materials and focus for commercials and advertisements . 9

9. These are some benefits of social responsibility management: 3. Increased customer base: Y ou may be more likely to attract customers with positive outlooks and associations with your brand when you implement social responsibility management.  10

10. These are some benefits of social responsibility management: 4 . Skilled management:   Training leaders within an organization to understand and implement social responsibility management can help them improve their knowledge and strengthen their skills. 11

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