Chapter_3_Verbal_and_Nonverbal_Communication_OhwVLoq.pptx

communication

1. Chapter 3: Verbal and Nonverbal Communication Objectives: Describe the principles of verbal communication. Demonstrate using verbal messages effectively. Explain how communication can be impacted by the type of language used. Describe the functions served by nonverbal communication. Identify the different types of nonverbal communication. Describe how to effectively send, receive, and interpret nonverbal communication. This Photo by Unknown Author is licensed under CC BY

2. Language Language is a system of human communication using a particular form of spoken or written words or other symbols. Language consists of the use of words in a structured way. Language helps us understand others’ wants, needs, and desires. Language can help create connections, but it can also pull us apart.

3. Rules to understanding word meaning Semantic rules are the dictionary definition of the word, but change based on context. Syntactic rules govern how we help guide the words we use. Syntactic rules can refer to the use of grammar, structure, and punctuation to help effectively convey our ideas. Pragmatic rules help us interpret messages by analyzing the interaction completely. We need to consider the words used, how they are stated, our relationship with the speaker, and the objectives of our communication. This Photo by Unknown Author is licensed under CC BY-SA

4. Words Words create your reality Words reflect our attitudes Metamessages are messages about the messages. Metamessages are relationship messages that are sent among people who communicate. Denotative – dictionary meanings Connotative – emotional meanings This Photo by Unknown Author is licensed under CC BY-NC-ND

5. As you move up the level of abstraction, the more abstract the idea, and the lower on the ladder, the more concrete. This Photo by Unknown Author is licensed under CC BY-NC

6. Functions of Language Instrumental functions used to fulfill a need. Regulatory functions influence the behaviors of others through requests, rules, or persuasion.   Interactional functions used to maintain and develop relationships. Imaginative functions create imaginary constructs and storytelling. Personal functions form your identity. Heuristic functions used to learn, discover and explore. Cultural functions. Sapir-Worf theory suggests that language impacts perceptions by showing a culture’s worldview.  

7. Activity Ask several classmates to describe themselves on notecards. Then, randomly read a set of descriptions to the class and ask them to identify who this person is. Discover if these personal characteristics are viewed by others or not. Determine why these differences might exist.

8. Improving Verbal Communication Choose appropriate words for audience and situation Define unfamiliar words Choose specific, concrete, and vivid words Check for understanding

9. Impact of Language Naming and identity Affiliation –  We adapt language depending on whom we are communicating. Sexist language will impact perceptions, and people might be swayed about a person’s capability based on the word choices. Racist language conveys that a racial group is superior or better than another race. This Photo by Unknown Author is licensed under CC BY-NC-ND

10. Types of Language Formal Language – uses full sentences and is more complex. Informal Language – everyday, casual language that may have slang. Jargon – specialized language of a specific group or profession. Colloquialisms – informal words that vary from region to region. Slang – words used by certain groups. Idioms – expressions whose meaning cannot be understood by words. i.e. up in arms = really angry. Cliches – Overused expressions. In groups of four, come up with 2 examples of each of these types.

11. Improper Language Biased language – i.e. Chairman = Chair Ambiguous language – can have various meanings. Euphemisms – not direct language. i.e. He is big boned = He is fat. Relative Language – based on the person communicating’s experiences. Static evaluation – things change. Be mindful of how others will interpret your messages. This Photo by Unknown Author is licensed under CC BY-SA-NC

12. Importance of Nonverbal Communication We constantly communicate nonverbally. Paul Watzlawick said, “You cannot not communicate.” Nonverbal has significant meaning in the message. Nonverbal is used to begin, develop, and maintain relationships.

13. Nonverbal communication

14. Six functions of nonverbal communication

15. Activity with a group of 3 - 4 Create a list of five situations in which nonverbal communication helped you to accurately interpret verbal communication. Use the functions of nonverbal communication in your description.

16. Nonverbal Communication Categories Haptics – touch

17. Vocalics Tempo – rate. Intensity – volume. Timbre, “quality given to a sound by its overtones: such as the resonance by which the ear recognizes and identifies a voiced speech sound,” (Merriam-Webster). Paralanguage – rate, pitch, volume, quality, pauses… Extra-linguistic. Pauses and silences can be impactful. Dysfluencies, Vocal Fillers, or Verbal Surrogates.

18. Kinesics Facial Expressions- Seven universal emotions. SADFISH. Sad, anger, disgust, disdain, fear, interest, surprise, and happy. Name the emotions in the pictures. Gestures – emblems, illustrators, affect displays, regulators.

19. Other Nonverbal Categories Chronemics – time Oculesics – eye behavior. Olfactics – smell Artifacts – clothes, jewelry, glasses Proxemics – how close we get

20. Nonverbal Mindset Be mindful of your nonverbal communication Be mindful of other’s nonverbal communication Discuss how you can be more mindful when communicating with others.

21. Objectives you should know Describe the principles of verbal communication. Demonstrate how to use verbal messages effectively. Explain how communication can be impacted by the type of language used. Describe the functions served by nonverbal communication. Identify the different types of nonverbal communication. Describe how to effectively send, receive, and interpret nonverbal communication. Licensed under CC BY-SA-NC