Chapter 4-5-6.... Organizational behavior Quiz.pdf

Dr. M M Bagali, PhD in Management and HRM, with a robust foundation in Organisational Structure and Analytical Skills, my role as Head of the Management Program is to foster transformative leadership and strategic thinking among aspiring managers. At the intersection of academia and industry, my efforts converge on delivering comprehensive HR and Management education, guiding PhD candidates, and steering research initiatives that resonate with current business paradigms. As a member of the Harvard Business Review Advisory Council, I contribute to shaping management discourse on a global platform. My commitment extends to integrating scholarly insights with practical applications, thereby enhancing the dialogue between educational institutions and the business community. My strategic approach not only informs future leaders but also influences the evolution of management practices worldwide. The ppt deals with - Human Resources Development - HRD- 24 years; International Human Resources Management - IHRM - 22 years; Strategic Human Resources Management - SHRM - 22 years; Organisational Behaviour-OB / Organisational Effectiveness - 20 years; Recruitment, Selection and Engagement- 18 years; HR Research Perspective and Approaches- 15 years.

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1. 1
Organisational
Behaviour
AIT - MBA / Department of Management Studies
Course Teacher
Dr. MM Bagali, PhD
AIT - MBA / Department of Management Studies
Quiz on

2. Organizational behavior is all of the
following EXCEPT:
1. A field of study
2. An intuitive analysis of human behavior
3. Studying what people do in an
organization
4. An applied field

3. •2. An intuitive analysis of human
behavior

4. •The psychological contract is:
•1. The match between individual and
organisational expectations
•2. The match between individual and individual
expectations
•3. The match between individual and team
expectations
•4. The match between individual and group
expectations

5. •1. The match between individual and
organisational expectations

6. •Which of the following best explains why an employee behaves as
s/he does?
• a. The environment is the most important consideration in
understanding individual employee behavior.
• b. Both the environment and individual differences are important
considerations in understanding individual employee behavior.
• c. Neither the environment nor individual differences are important
considerations in understanding individual employee behavior.
• d. Employee personality and attitudes are primarily dictated by the
environment.

7. •b. Both the environment and individual
differences are important considerations
in understanding individual employee
behavior.

8. •According to the text, the best approach
for obtaining knowledge about human
behavior is:
•1. The common sense approach
•2. A systematic approach
•3. A theoretical approach
•4. An observational approach

9. •2. A systematic approach

10. •_____ means that organizations are
becoming more heterogeneous in terms of
gender, race, and ethnicity:
•1. Workforce diversity
•2. Globalization
•3. Organizational culture
•4. Affirmative action

11. •1. Workforce diversity

12. •Which of the following is  not part of the
basic framework for analyzing
Organisational Behavior issues?
•1. The process of management
•2. Gender and ethnic differences
•3. The dysfunctional behavior
•4. The culture of organization

13. •2. Gender and ethnic differences

14. •Which of the following is not an influence
on behavior in work organizations?
•1. Coworker
•2. Manager
•3. Policies
•4. Building

15. • 4. Building

16. •The four main dimensions which influence
behaviour in work organisations are: 
•1. Individual, group, organisation, environment
•2. Individual, male, organisation, environment
•3. Individual, female, organisation, environment
•4. Individual, family organisation, environment

17. •1. Individual, group, organisation,
environment

18. •_____ has helped us understand differences in
fundamental values, attitudes, and behavior
between people in different countries:
•1. Political science
•2. Sociology
•3. Philosophy
•4. Anthropology

19. •4. Anthropology

20. •Which of the following is the BEST description
of OB's current state?
•1. It is based on contingencies.
•2. Cause-effect principles have been isolated
which tend to apply to all situations.
•3. It is based on universal truths
•4. There is little disagreement among OB
researchers and scholars.

21. •1. It is based on contingencies.

22. •_____________ refers to general
knowledge about the world
•1.Encoding
•2. Semantic memory
•3. Schemata
•4. Event memory

23. •2. Semantic memory

24. •The ____________ perceptual error represents
the tendency to avoid all extreme judgements
and rate people and objects as average or
neutral:
•1. Contrast effects
•2. Central tendency
•3. Leniency
•4. Halo effect

25. •2. Central tendency

26. •A stereotype is an individual’s set of
•1. beliefs about the characteristics of a
group.
•2. beliefs about another individual.
•3. inaccurate assumptions about a group.
•4. positive expectations about another

27. •1. beliefs about the characteristics of a
group.

28. •A ____________ represents a person’s
mental picture or summary of a particular
event or type of stimulus:
•1. fundamental attribution bias
•2. causal attribution
•3. schema
•4. person memory

29. •1. fundamental attribution bias

30. •The study of how people perceive one
another has been labelled:
•1. perception theory.
•2. social cognition.
•3. attribution theory.
•4. the fundamental attribution bias.

31. •1. perception theory.

32. Two areas that are influencing and
impacting corporations and managers
today are the rapid pace of change and
A) demographic increases. B) complexity
of the work environment. C)
organizational culture changes. D)
managerial ineptness.

33. B)complexity of the work environment.

34. The field of organizational behavior
examines such questions as the nature of
leadership, effective team development,
__________, and ___________.
A) interpersonal conflict resolution; motivation
of individuals B) organizational control;
conflict management C) motivation of
individuals; planning D) planning; development

35. A) interpersonal conflict resolution;
motivation of individuals

36. ____________ is attributed with
developing the scientific management
perspective.
A) Elton Mayo B) Robert Owens C) Frank
Gilbreth D) Frederick Taylor

37. D) Frederick Taylor

38. Which perspective is hailed as being
responsible for launching research into
such topics as leadership effectiveness
and group dynamics?
A) Human relations approach B) Scientific
management C) Contingency approach D)
Hawthorne effect

39. A) Human relations approach

40. Which of these approaches argues that
there is no single best way to manage
behavior?
A) Hawthorne B) Scientific Management
C) The cornerstone skill D) Contingency

41. D) Contingency

42. In Maslow’s hierarchy of needs, what is the
term used for the drive to become what
one is capable of becoming?


A. Perfection 

B. Self-esteem 

C. Hypo-glorification 

D. Self-actualization 


43. D. Self-actualization

44. Desires for associations with those who are
significant to us, such as family members,
friends and colleagues are examples of
which of the following Alderfer’s needs?


A. Relatedness 

B. Existence 

C. Association 

D. Esteem 


45. A. Relatedness

46. An individual, who joins the armed services
out of a desire to be in an enterprise that
requires a high degree of cooperation for
success, probably would have high:


A. Need For Achievement 

B. Need for power 

C. Need for affiliation 

D. Need for growth 


47. C. Need for affiliation

48. Which of the following appears to be the
combination of needs found in the best managers? 





A. High need for achievement, high need for Power 

B. High need for achievement, low need for Power 

C. Low need for Power, high need for achievement 

D. High need for Power, low need for Affiliation
E. Non of the above





49. A. High need for achievement, high need
for Power

50. MBO emphasizes translating overall
organizational objectives into:


A. Capital and personal gains 

B. Specific objectives 

C. Operational units 

D. Easy and understandable 


51. B. Specific objectives

52. Which of the following concepts is
INCONSISTENT with the expectancy theory
of motivation?


A. Performance and rewards are related 

B. Attractive rewards will motivate employees 

C. One’s inputs and outputs are compared to
another’s 

D. Effort is based upon expectation of
appraisal 


53. C. One’s inputs and outputs are
compared to another’s

54. Organizational behavior is all of the
following EXCEPT:
A) A field of study
B) An applied field
C) Studying what people do in an
organization
D) An intuitive analysis of human behavior

55. D) An intuitive analysis of human
behavior

56. According to the text, the best approach for
obtaining knowledge about human behavior
is:
A) The common sense approach
B) An observational approach
C) A systematic approach
D) A theoretical approach

57. C) A systematic approach

58. Which of the following is the BEST
description of OB's current state?
A) It is based on universal truths.
B) It is based on contingencies.
C) There is little disagreement among OB
researchers and scholars.
D) Cause-effect principles have been isolated
which tend to apply to all situations.

59. B) It is based on contingencies.

60. Identify the Psychologist

61. Sigmund Freud

62. Learning :
I am a Russian physiologist primarily
interested in physiology and natural
sciences. Through my study of the digestive
function of dogs, I discovered the
conditioning reflex. Who am I?

a) Ivan Pavlov b) B.F. Skinner
c) John Watson d) Edward Tolman
e). Non of the above

63. a) Ivan Pavlov

64. Who is this Personality, who gave personality concept??

65. Karl Jung

66. •Scoring………………..

67. HR
Round

68. 1
In HR parlance, who are 'Whistle-Blowers' ?


69. •Ans: Individuals who report unethical
practices by their employers to outsiders


70. 2
How do we better know the employment
agencies and executive recruiters who
locate suitable candidates?




71. •Ans: Head Hunters

72. 3
How do we better know the employment
agencies and executive recruiters who
locate suitable candidates?




73. •Ans: Head Hunters

74. 4
•What are "Blind Ads" in HR parlance?

75. •Blind ads are the ads given by big
companies who do not want to reveal
their identity as their image is at
stake...they only publish the vacancy and
the qualifications they need for their
empty slot of jobs

76. 5
How do we better know the employment
agencies and executive recruiters who
locate suitable candidates?




77. •Ans: Head Hunters

78. 6
Name the Process of Certifying the
competence of a person, an employee, in
an area of capability?




79. •Ans: Accredition

80. 7
What is a 'Career Plateau'?






81. •Ans: A chance of obtaining a promotion or
a position with more job responsibilty

82. 8
•7. He is consider as HR Guru in India'?
•Dr C Ratogi
•Dr C K Praladh
•Dr T V Rao
•Dr V T Rao
•




83. •Ans: Dr T V Rao,
•IIM-A
•XLRI
•Chairman , Academy of HR

84. 9
What is MBGO and who proposed it?








85. •Ans: Management By Group Objectives by
Likert & Fisher

86. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:

a. Greet them and tell them about the project you’re
working on so they’ll know what you are doing for the
company.
b. Appear genuinely sincere and ask them questions about
the company and how they became an executive for the
company.
c. Appear pleasant and make brief short sentences that
focus on them and wait for them to reply
10

87. c. Appear pleasant and make brief short
sentences that focus on them and wait for
them to reply

88. When making an entrance into an office with people working at their desks, 

it’s always best to:

a. Do your best to not draw attention to yourself.
b. Appear pleasant and greet people by saying hello to
those at the desks.
c. Walk in a room and stand there and wait patiently for
someone to look up and recognize that you need help.
11

89. a. Do your best to not draw attention to
yourself.

90. When making a business introduction between two people, the most
important rule to

remember is:

a. Say your own name before introducing the two
people
b. Use the name of the most important person
first in the introduction.
c. Repeat the names of the people involved in the
introduction twice so they’ll remember each
other’s names and their proper pronunciation of
those names.
12

91. b. Use the name of the most important
person first in the introduction.

92. You’re attending a conference and you’d like to have the card of a senior
executive

you meet. How do you get it?

a. You offer them your card and ask them for theirs.
b. You tell them you need their card so you can remember
their name.
c. You create an opportunity and establish rapport with
them and develop as pecific reason for them to ask you
for your card in hopes they will offer you theirs.
13

93. c. You create an opportunity and establish
rapport with them and develop a specific
reason for them to ask you for your card
in hopes they will offer you theirs.

94. For leading a successful business meeting, your number
one priority is:

a. Making sure you have good attendance
and participation.
b. Keeping great notes and sending them to
everyone after the meeting.
c. Creating tasks and accomplishing the
agenda in the allotted time.
14

95. c. Creating tasks and accomplishing the
agenda in the allotted time.

96. When giving a compliment, it’s best to:

a. Give a compliment to someone so that many
people can hear the praise you are giving
them.
b. Give compliments to everyone in the office so
everyone receives regular praise.
c. Compliment specific behaviors regarding
work, avoid personal compliments.
15

97. c. Compliment specific behaviors
regarding work, avoid personal
compliments.

98. Regarding criticism in the workplace, remember to:

a. Give criticism privately so it won’t
embarrass anyone.
b. Criticize only a person’s work related
skills and avoid offering personal
criticism.
c. Offer a patient critique and never
criticize anyone.
D. Non of the above
16

99. C. Offer a patient critique and never
criticize anyone.

100. Humour in the workplace is:

a. A great way to occasionally break the
stress during a business day.
b. A way to show your character by
demonstrating the areas you find
humorous.
c. All of the above
D. Non of the above
17

101. c. All of the above.

102. Anger is a complex emotion that occasionally surfaces in the workplace.
When it

does, the best way to deal with anger is to:

a. Train yourself to deal with anger and don’t
express it during working hours.
b. Speak your mind regularly so it doesn’t build
up.
c. Find outlets for your anger such as a walk
during lunch, journaling, counting to ten. If you
can’t resolve your anger, get help.
18

103. c. Find outlets for your anger such as a
walk during lunch, journaling, counting to
ten. If you can’t resolve your anger, get
help.

104. Office gossip destroys careers, however, if you’re only
listening to gossip:

a. You are not guilty of gossiping, after all, you
were just listening and not passing it on.
b. You have a deeper understanding of the
complex problems of your associations and can
offer help when necessary.
c. You’re just as guilty as the one who is telling
you gossip.
19

105. c. You’re just as guilty as the one who is
telling you gossip.

106. If you walk into the office of a person you do not know, do you offer 

to shake their hand?

a. Yes. It’s important to be a gracious guest when entering
someone’s office.
b. No. You enter their office slowly (with a pleasant
expression on your face) and wait for them to offer to
shake your hand; only then do you extend your hand for
a handshake.
c. You introduce yourself first, and then you initiate a
handshake with them.
20

107. b. No. You enter their office slowly (with a
pleasant expression on your face) and wait
for them to offer to shake your hand; only
then do you extend your hand for a
handshake.

108. If you are considered a junior officer in your company
and approach a senior officer,

do you offer to shake hands?
a) Yes, it is an excellent opportunity to make create trust
and rapport.
b) No. You wait for the senior officer to initiate the
handshake.
c) You should only initiate the handshake if the other
person is a man. Woman must be allowed to initiate
handshakes according to their preferences.
21

109. b. No. You wait for the senior officer to
initiate the handshake.

110. When you’ve been left in a waiting room for someone to come and collect you
and

take you to their office:

a. Use that time to look over the reports you’ve brought
with you to give to them.
b. Use the time to relax and return calls or check your
voice mail messages.
c. Do nothing except wait expectantly for the person to
come and collect you.
22

111. c. Do nothing except wait expectantly for
the person to come and collect you.

112. When you are a guest in someone’s office, it is best to:

A. Stay long enough so they can get to know you
before you begin talking about business so
they’ll learn to trust you.
B. Be brief. Offer them leave-behinds. Follow up
when you say you will.
C. Answer questions you know they’ll ask (before
they ask them) and provide them with a full
educational opportunity about your product or
service.
23

113. b. Be brief. Offer them leave-behinds.
Follow up when you say you will.

114. If you know that an individual operates on an auditory channel and you want
to let them know about an upcoming meeting, what would you say to them?

a. “If you look closely, I think you’ll see the
meeting is in the Oak Room.”
b. “I hear the meeting’s in the Oak Room. I’ve
heard it has great acoustics.”
c. I’m so glad it’s in the Oak Room. I love the
woodwork there.”
D. Non of the above
24

115. b. “I hear the meeting’s in the Oak Room.
I’ve heard it has great acoustics.”

116. Thanks all